Attachment F Past Performance Questionnaire.pdf

Attachment F

PAST PERFORMANCE QUESTIONNAIRE

FOR SOLICITATION NUMBER HSFE06-11-R-0014

Offeror’s Name:

Name of agency/activity completing questionnaire:

Name and title of the person completing questionnaire:

Telephone number/e-mail address:_____________________________________________________

Length of time your agency/activity has been involved with the Offeror:

SUBMIT PAST PERFORMANCE QUESTIONNAIRE BY 12 Noon CST on July 27, 2011

TO:

Federal Emergency Management Agency (FEMA) 7400 Scott Hamilton Dr Little Rock, Arkansas 72209 ATTN: Robert A. Doyle, Contract Specialist, e-mail address: Robert.A.Doyle@dhs.gov and copy Beverly P. Johnson at Beverly.P.Johnson@dhs.gov

This requirement is for the Maintenance and Deactivation of Temporary Housing Units (THU’s). Please use this form to respond and provide references of similar work in nature performed by the above offeror as it relates to this requirement.

RATING SCALE

Please use the following ratings to answer the questions.

EVALUATION CRITERIA

A - The Offeror’s performance of previously awarded relevant contract(s) met contractual requirements and exceeded many to the Government’s benefit. The assessed prior performance was accomplished with very few or very minor problems for which corrective actions taken by, or proposed to be taken by, the Offeror were, or are expected to be, highly effective. Performance of completed contracts either was consistently of the highest quality or exhibited a trend of becoming so. The Offeror’s past performance record leads to an extremely strong expectation of successful performance.

B - The Offeror’s performance of previously awarded relevant contract(s) met contractual requirements and exceeded some to the Government’s benefit. The assessed prior performance was accomplished with some minor problems for which corrective actions taken by, or proposed to be taken by, the Offeror were, or are expected to be, effective. Performance over completed contracts either was consistently of high quality or exhibited a trend of becoming so. The Offeror’s past performance record leads to a strong expectation of successful performance.

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C- The Offeror’s performance of previously awarded relevant contract(s) met contractual requirements. The assessed prior performance was accomplished with some problems for which corrective actions taken by, or proposed to be taken by, the Offeror were, or are expected to be, for the most part effective. Performance over completed contracts was consistently of adequate or better quality or exhibited a trend of becoming so. The Offeror’s past performance record leads to an expectation of successful performance.

D - The Offeror’s performance of previously awarded relevant contract(s) did not meet some contractual requirements. The assessed prior performance reflected some serious problems for which the Offeror either failed to identify or implement corrective actions in a timely manner, or for which the corrective actions implemented or proposed to be implemented were, or are expected to be, only partially effective. Performance over completed contracts was consistently of mediocre quality or exhibited a trend of becoming so. The Offeror’s past performance record leads to an expectation that successful performance might be difficult to achieve or that it can occur only with increased levels of Government management and oversight.

F – The Offeror’s performance of previously awarded relevant contract(s) did not meet most contractual requirements and recovery did not occur with the period of performance. The assessed prior performance reflected serious problem(s) for which the Offeror either failed to identify or implement corrective actions or for which the corrective actions, implemented, or proposed to be implemented, were, or are expected to be, mostly ineffective.

Performance over completed contracts was consistently of poor quality or exhibited a trend of becoming so. The Offeror’s past performance record leads to a strong expectation that successful performance will not be achieved or that it can occur only with greatly increased levels of Government management and oversight.

Neutral – The Offeror lacks a record of relevant or available past performance history. There is no expectation of either successful or unsuccessful performance based on the Offeror’s past performance record.

A

B

C

D

F N

EU

TR

A

L

CUSTOMER SATISFACTION

The referenced contractor was responsive to the customer’s needs.

The contractor’s personnel were qualified to meet the requirements.

The contractor’s ability to accurately estimate cost.

TIMELINESS

The contractor’s ability to ensure, to the extent of its responsibility, that all tasks were completed within the requested time frame.

TECHNICAL SUCCESS

The contractor had a clear understanding of the tasks detailed in the SOW and/or delivery orders.

The contractor’s ability to complete tasks correctly the first time.

The contractor’s ability to resolve problems.

PROGRAM MANAGEMENT

Did the contractor successfully manage its subcontractors?

Was the contractor’s management effective in controlling cost, schedule and performance requirements?

QUALITY

The contractor’s quality and reliability of services delivered.

PLEASE PROVIDE SUBJECTIVE RESPONSES FOR THE FOLLOWING:

1. Would you recommend this contractor for similar Government contracts? Please explain:

2. Have you experienced special or unique problems with the referenced contractor that the Government should be aware of in making our decision?