Atthachment G6-QASP.pdf

Personal Property Moving & Storage Services

Solicitation#: HSCG84-11-Q-P4A002

ATTACHMENT G6 Page 1 of 1

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

TRANSPORTATION SERVICES FOR PERSONAL PROPERTY

ISC ALAMEDA, CALIFORNIA

1. Purpose: This Quality Assurance Surveillance Plan (QASP) describes methods that the

Government will use to monitor whether the Contractor’s performance of the above contract is acceptable. The QASP is the Government 's written plan for administering the

Contract and monitoring major aspects of the Contractor's performance. The QASP is not part of the Contract. It is provided to the Contractor solely for informational purposes and is subject to change by the Government at any time during the contract performance period. Therefore, the Government reserves the right to perform more or less surveillance than is provided in this QASP.

2. Introduction: The QASP establishes a method to evaluate the services the Contractor is required to furnish. It is designed to provide an effective method of monitoring

Contractor performance for each listed objective on the Performance Requirements

Summary (PRS) in the contract. The Government is concerned with the quality of the services provided, and not with the method that the Contractor uses to provide these services. If performance of any required service is unsatisfactory as a result of the

Contractor's actions or omissions, then the Government may reduce the contract payments to reflect the decreased value of the services received in accordance with the

PRS and/or applicable FAR clauses.

3. Responsibility for Quality Control: The Contractor, not the Government, is responsible for quality control and management actions to meet the terms of the

Contract. The Government performs quality assurance to monitor whether Contract standards are achieved.

4. Surveillance Methods: The Government will evaluate the Contractor's performance under this contract. Government surveillance may include, but is not limited to, the following methods:

a. Customer complaints with COTR verification.

5. Deduction Methods: The Government will record all instances of substandard performance, whether through inspections, direct observation, customer complaint, or any other mechanism. The Government's preferred course of action will be discussions with the Contractor to make the Contractor aware of the problem, and to effectively prevent any recurrence of substandard performance. However, the Government may also take the following actions in addition to, or instead of, discussions with the Contractor:

a. Presentation of a Contract Discrepancy Report requiring a written explanation for substandard performance;

b. Payment deductions in accordance with the PRS; and/or

c. Payment deductions in accordance with the applicable FAR clause(s).

“THIS IS FOR INFORMATIONAL PURPOSES ONLY”