Attachment G5-PRS.pdf

Personal Property Moving & Storage Services

HSCG84-11-Q-P4A002

ATTACHMENT G5 Page 1 of 2

1.0

PERFORMANCE REQUIREMENTS SUMMARY

1.1 Quality Assurance: The Contractor shall ensure quality control and supervision with corrective action as necessary to meet the requirements of this contract. The

Government will perform quality assurance monitoring of all contract requirements.

The performance requirement summary below lists specific tasks and performance standards that the government will employ. This section is intended to provide the contractor with an incentive to maintain the contract requirements.

1.1.1

Performance

Objectives

Weight Performance

Standard

AQL Method of

Surveillance

Proper Packing, Loading, Containerization of

Personal Property for

Onward Movement

30% 5.4

5.6

20% Verified

Customer

Complaint

On-time Pickup, Delivery of Personal

Property

20% 5.3 25% “

Timely pickup/return, proper preparation of documentation.

10% 5.5

5.10

10% “

Accurate weighing and invoicing of charges

10% 5.2

10%

Maintain adequate facilities and serviceable equipment.

10% 5.8

5.8.6

10% “

Protection and

Accountability of

Government-owned containers (GOCs).

10% 5.7 10% “

Appliance Servicing 10% 5.6

10% “

Personal Property Moving & Storage Services

HSCG84-11-Q-P4A002

ATTACHMENT G5 Page 2 of 2

1.1.2 Deduction Threshold: The contractor must perform in accordance with the contract requirements at all times. As an added incentive to perform certain particularly important tasks, performance-based deductions may be taken when contractor performance drops below an acceptable level. If the contractor fails to meet the contract requirements specified in Section 1.1.1, and if the quantity of failures during any month is greater than the Acceptable Quality Level (“AQL”), then there will be a deduction form the Contractor’s monthly payment based upon this unacceptable level of performance.

1.1.3 Example of a Performance-Based Deduction:

1. Assume the maximum possible monthly payment for performing in accordance with the contract requirements is $12,000.

2. Assume there are 6 such pickups for the entire month.

3. The AQL of 25% multiplied by 6 pickups is 1.5 pickups per month.

Therefore, if the Contractor fails to provide on time pickup for more than 25% of the time or more than 1.5 times per month, there may be a performance-based deduction.

4. Assume that, during a given month-long period, the Contractor fails to provide on-time pickup on 2 occasions. This means that the Contractor has failed to perform in 33.3% (2 into 6) of the required monthly performances.

This failure rate is greater than the AQL of 25%, and therefore, there will be a performance-based deduction from the Contractor’s monthly payment.

5. Assume that the weight given for maintaining the required pick-up schedule in

Table at Section 1.1.1 is 20%.

6. The deduction in the Contractor’s monthly payment will be: the (maximum possible monthly payment) multiplied by (weight of the specific work item failure rate) multiplied by (Contractor’s actual failure rate) . In this example, the deduction is ($12,000) x (20%) x (33.3%) = $799.20.

7. Therefore, during this month, the Coast Guard would deduct $799.20 from the

Contractor’s monthly payment.

1.2.4 Performance-based deductions may be cumulative. If the Contractor’s performance falls below the AQL for more than one work requirement listed in the table at Section

1.1.1, then the Coast Guard may take more than one deduction from the Contractor’s monthly payment.