Attachment_A_-_PWS_for_Security_Guard_Services.pdf

RFP ATTACHMENT A HSCG23-16-R-PFP021

UNITED STATES COAST

GUARD

PERFORMANCE WORK

STATEMENT FOR

NATIONAL ARMED GUARD SECURITY SERVICES

August 23 rd v-2.2

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C-1 GENERAL

C-1.1 SCOPE OF WORK. The Contractor shall provide all labor, supplies, materials, equipment, supervision, licenses and management unless otherwise specified herein, for the performance of this work by providing armed guard services protection (and related services) for personnel, property, facilities and land at U.S. Coast Guard (USCG) Installations

Nationwide.

C-1.2 The Contractor shall be responsible for selecting, certifying, assigning, supervising, and managing its employees regarding the performance of this contract.

C-1.3 The Contractor’s employees performing work as security guards shall be licensed as private security guards in accordance with appropriate federal, state and local mandates.

C-1.4 The guards (See C-3.1) shall be licensed in the state/territory in which he/she is assigned.

The guard’s primary responsibility is to perform as a countermeasure to deter, detect, delay, deny, and devalue threats to federal property, as well as to assist in ensuring the safety of employees and visitors while at federal facilities. The six basic functional requirements to be performed by these guard services are:

Access Control

Screening

Visitor Processing

Patrol and Response

Control Center Operations

Common Tasks

These six functions consist of 84 critical tasks. These tasks identify the minimum set of duties and responsibilities required to be performed by the guard services herein. Section C-3.2.1 contains all 84 critical tasks listed by category.

These 84 critical tasks identify and validate the required minimum physical, medical, equipment, uniform, grooming/appearance, and training best practices all guards are requirement to adhere to within the course of performance under this work effort.

C-1.5 The period of performance for this contract will be a one year base, plus four annual option years from date of award.

C-1.6 The place of performance is varied. Exact locations can be found in Enclosure (1).

THE REMAINDER OF THIS PAGE INTENTIONALLY LEFT BLANK

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C-2 MANAGEMENT AND ADMINISTRATION

C-2.1 MANAGEMENT.

The Contractor shall manage the total work effort associated with the services required herein to meet the performance requirements. Key Personnel are defined in Section H.14 of the Contract

Terms and Conditions. The following Contractor personnel are designated as Key for this requirement. Project Manager (PM), Regional Program Coordinator (RPC) and Security Clerk to the Office of Personnel and Security Management.

Note: The Government may designate additional Contractor personnel as Key at the time of award.

The Contractor shall submit a List of Key Personnel and Qualifications per Technical Exhibit 7, Deliverables. The Contractor shall submit an Organizational Chart per TE 7 showing lines of authority of the key personnel for this contract. The chart shall include names of personnel and their position title in this contract. As a minimum, include the Project Manager (PM) and

Regional Program Coordinators (RPC)

C-2.2 INSURANCE, PERMITS AND LICENSES. The Contractor shall obtain all required permits, licenses, and authorizations and comply with all the applicable federal, state and local laws and regulations. The Contractor shall furnish proof that an application for a permit and license was submitted to the state in which a permit and license is sought. Permits and licenses for each state shall be submitted to the Government prior to contract award at a date indicated in the solicitation. The Contractor shall ensure its employees have completed all qualification requirements for and possess a current security guard registered license and firearms permit by each state prior to employment. The Contractor shall ensure all employees possess valid driver’s licenses and insurance prior to an employee operating a vehicle.

C-2.3 PROTECTION OF GOVERNMENT PROPERTY. The Government is not liable for any damages incurred by the Contractor. The Contractor bears full responsibility for any damages incurred to Government property during performance of this work effort.

C-2.3.1 INSURANCE. The Certificate of Insurance shall provide for at least 30 days written notice to the COR by the insurance company prior to cancellation or material change in policy coverage.

C-2.4 INSTRUCTIONS, DIRECTIVES, AND REFERENCES. The Contractor shall comply with the most current version of all federal (includes Department of Defense, Department of

Homeland Security rules and regulations), state, local, and applicable local USCG installation requirements that are in effect as of the date of award in the performance of this work effort.

Where discrepancies exist between this contracting vehicle and referenced documents, this document shall take precedence. Should any changes impact the requirements of this contracting vehicle, it is incumbent upon the Contractor to notify the Government within five business days.

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C-2.5 FORMS. An authorized forms list will be provided to the Contractor at the post award conference.

C-2.6 TRANSITION. In order to ensure a smooth transition from the current Contractors performing these duties, to the new Contractors taking on the responsibility to avoid any gap in services, the awardee(s) are required to participate in the transition from the incumbent

Contractors.

C-2.6.1 The Contractor shall submit a Transition Plan in with their proposal. The Transition

Plan shall address phase-in and phase out procedures as specified in C-2.6.2/ C-2.6.3

C-2.6.2 PHASE-IN. The Contractor shall assume responsibility for services on the day of takeover. There will be a 30-day Phase-In period prior to takeover when the new Contractor will be allowed access to facilities to become familiar with Government interfaces and procedures.

Contractor access will be limited to management personnel and shall not interfere with the incumbent's ability to provide services until the end of the current contract.

C-2.6.3 PHASE-OUT. At the completion of this work effort, the Contractor shall cooperate with the follow-on Contractor(s) and the Government to ensure a smooth transition to the new

Contractor(s). All Government furnished equipment shall be returned to the Government upon completion of this contract.

C-2.7 WORK CONTROL. The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking and reporting of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and status reports shall be provided when requested by higher authority. A written status report of any item of work must be provided within two hours of the inquiry during regular working hours, and by 0800 the following work day for inquiries after regular working hours.

C-2.7.1 WORK SCHEDULE. The Contractor's work shall not interfere with normal

Government business. In those cases where interference is unavoidable, the Contractor shall minimize the impact and effects of the interference. The Contractor shall provide advance notice of any such occurrences at least two business days in advance of the potential occurrence.

C-2.7.2 INITIAL WORK SCHEDULE. The Contractor shall submit to the COR a general schedule of planned performance of work for the contract period. The schedule shall indicate for each post the day or days of the week the services will be accomplished.

C-2.7.3 STAFFING SCHEDULE. The Contractor shall submit a monthly staffing schedule to the installation’s ACOR or Command Security Officer (CSO) at least 5 business days prior to schedule implementation. The schedule shall identify all coverage with names, hours, and shift leads. Any changes to the schedule shall be provided to the security officer prior to the date impacted. The Contractor shall provide a n d m a i n t a i n telephone numbers of all personnel on the staffing schedule and indicate the lead contact person’s number for the 24/7

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C-2.8 ADDITIONAL WORK HOURS. The Contractor shall plan for a maximum of 40 hours of security guard services for special events for increased Force Protection Conditions per location, per year. These security guard services would accommodate such events as USCG day picnics, USCG sponsored morale or social event, outreach to the community events as well as unplanned heightened security events.

C-2.9 ACCESS TO INSTALLATIONS. All Contractor personnel shall obtain access to the installation by obtaining a Common Access Card (CAC), participating in the Coast Guard

Physical Access Control System (PACS), or by obtaining passes each day from the Base Pass and Identification Office. The Contractor shall furnish a completed EMPLOYMENT

ELIGIBILITY VERIFICATION (DHS FORM I-9) form for all personnel requesting badges.

This form is available at http://www.uscis.gov/portal/site/uscis by searching or selecting Employment Verification (Form

I-9). Immediately report instances of lost or stolen badges to the ACOR.

C-2.9.1 COMMON ACCESS CARD. Contractors working at any location requiring logical access to a USCG or other federally controlled computer information system shall utilize the

Department of Defense (DoD) Contractor Verification System (CVS) to apply for a Common

Access Card (CAC) for their employees.

C-2.9.1.2 The Contractor shall provide any such forms or request such information from

Contractor employees that may be necessary for obtaining a CAC via the CVS. Completed forms and information shall be submitted as directed by the COR. Contractors are responsible for the accuracy and completeness of the information submitted and for any liability resulting from the

Government's reliance in inaccurate or incomplete information.

C-2.9.1.3 Contractor or Subcontractor employees who are declined a CAC via the CVS are ineligible to perform work that requires a CAC under this contract. When an employee with a

CAC is no longer performing work under this contract, the Contractor shall notify the COR on the same day the employee stops working and shall deliver the CAC to the COR within seven (7) calendar days after such notification.

C-2.9.2 PACS PROGRAM. PACS is a voluntary program in which Contractor personnel who enroll, and are approved, are subsequently granted access to the installation for a period up to one year, or the length of the contract, whichever is less, and are not required to obtain a new pass from the Base Pass and Identification Office for each visit. The Government performs background screening and credentialing. Throughout the year the Contractor employee must continue to meet background screening standards. Periodic background screenings are conducted to verify continued PACS participation and installation access privileges.

C-2.9.2.1 Information on costs and requirements to participate and enroll in PACS is available at http://www.rapidgate.com/vendors/how-to-enroll or by calling 1-877-727-4342. Contractors should be aware that the costs incurred to obtain PACS credentials, or costs related to any means of access to a Coast Guard Installation, are not reimbursable. Any time invested, or price(s) paid, http://www.uscis.gov/portal/site/uscis http://www.rapidgate.com/vendors/how-to-enroll

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C-2.9.3 ONE DAY PASS. Participation in the PACS is not mandatory, and if the Contractor chooses to not participate and is not in possession of a CAC card, the Contractor's personnel will have to obtain daily passes, be subject to daily mandatory vehicle inspection, and will have limited access to the installation. The Government will not be responsible for any cost or lost time associated with obtaining daily passes or added vehicle inspections incurred by non-participants in the PACS.

C-2.10 ACCESS TO BUILDINGS. The Contractor shall monitor and control access into restricted areas as identified at each installation, allowing only those individuals who have been properly cleared into restricted areas or other controlled access areas. The Contractor shall comply with all local security requirements. Personnel with access to restricted areas or other controlled access areas will have the appropriate screening and/or security clearance, and personnel requiring routine access to restricted areas will wear special badges authorizing access for those areas. Contractor personnel shall not enter restricted or controlled areas or installation facilities unless specifically authorized in performance of their duties. The Contractor shall secure all buildings and facilities entered during non-duty hours and will secure all building and facilities under the Contractor’s cognizance at the end of each work day or shift period.

C-2.10.1 ACCESS TO WORK AREAS. The Contractor shall make all arrangements through the appropriate office necessary to obtain access to buildings, facilities and other work areas, and when necessary, arrange for them to be opened and closed by the controlling authority. The

Government may issue keys to the Contractor. In such cases, the Contractor shall use due diligence and be responsible for compromised security systems to include replacement costs that may result from the Contractor personnel’s action or inaction.

C-2.10.2 SECURITY CLEARANCES. The Contractor shall obtain all required corporate and personnel Security Clearances (including interim clearances) for those individuals working at

USCG Headquarters. The Contractor shall ensure that a list of all personnel with Security

Clearances is maintained current, including clearances that are pending. The list shall be made available to the COR and DCMS-34 upon request.

C-2.11 POST AWARD CONFERENCE: The Contractor shall attend a Post Award

Conference with the Contracting Officer (KO) or Contracting Specialist (KS) and Contracting

Officer’s Representative no later than thirty (30) days after the date of award. The purpose of the

Post Award Conference is to discuss the contract and task order objectives. The Post Award

Conference will be held at the Government’s facility at 2703 Martin Luther King Jr Ave, Washington , DC 20593 or via Teleconference.

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C-3 PERSONNEL

C-3.1 EMPLOYEE REQUIREMENTS. The Contractor shall provide experienced, qualified, and capable personnel to perform the work in this contract, who shall each speak, read, write and comprehend English. The Contractor employees shall adhere to the Standards of Conduct described in Technical Exhibit One (TE-1).

The Contractor shall develop and maintain a physical fitness program for all guards. At a minimum, the physical fitness program shall include a requirement to semi-annually test an employee’s upper body strength, endurance and flexibility as described in the Physical Fitness

Readiness Test (PFRT) in Technical Exhibit (2). Contractor physical fitness test records shall be available upon request by the KO and DCMS-34.

The Contractor shall implement an ongoing training program that refreshes the skills, qualifications and awareness of the Contractor workforce on a regular basis. The details of the

Contractor’s training program shall be conducted in accordance with Technical Exhibit 4 (TE-4).

The Contractor shall furnish fully trained and appropriately qualified managerial, administrative, and guard service personnel to accomplish all work required. The Contractor's employees shall be on-site only for contractual duties and not for other business, political, charitable, or other purposes. It is specifically prohibited to use base recreational facilities for Contractor activities.

C-3.2 WORK FORCE. The Contractor shall provide continuous armed guard service with the required staffing level adequate to meet the requirements herein. Enclosure 1 identifies the installations’ security guard requirements. Security guards are responsible for carrying out the full range of responsibilities as defined under the Department of Labor Guard II criteria, individual state licensing requirements and this PWS. The security guards protect property from theft or damage, or persons from hazards or interference. Duties involve serving at a fixed post, making rounds on foot, bicycle or motor vehicle, parking enforcement, escorting persons or property and other duties as described in Enclosure 1. Contractors shall help visitors and customers by answering questions and giving directions. The Contractor shall provide the security guard services, to include monitoring as identified herein. All Guard positions are required to demonstrate proficiency with firearms to a level equivalent to or greater than

USCG standards with the exception of the clerk position located at USCG Headquarters. For wage determination purposes, Guards are classified as follows:

1. 27102 GUARD II: Enforces regulations designed to prevent breaches of security.

Exercises judgment and use discretion in dealing with whether first response should be to intervene directly (asking for assistance when deemed necessary and time allows), to keep situation under surveillance, or to report situation so that it can be handled by appropriate authority. Duties require specialized training in methods and techniques of protecting security areas.

2. 27004 ALARM MONITOR. Certain locations, identified in Enclosure (1), require alarm monitoring services. Alarm monitoring personnel are classified as follows. 27004

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ALARM MONITOR: “Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency. Operates telephone console to receive incoming calls for assistance. Questions caller to determine nature of problem and type and number of personnel and equipment needed, following established guidelines. Scans status charts and computer screen to determine units available. Monitors alarm system signals that indicate location of fire or other emergency.

Operates two-way radio to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remove units. Types commands on computer keyboard to update files and maintain logs. Tests communications and alarm equipment and backup systems to ensure serviceability. May provide pre-arrival instructions to caller, utilizing knowledge of emergency medical techniques. May activate alarm system to notify fire stations.”

C-3.2.1 SPECIFIC TASKS AS SHOWN PER CORE AREAS (6 FUNCTIONS/84

SPECIFIED TASKS): These tasks in the table below are related to the manning requirements in Enclosure (1).

ARMED SECURITY GUARD The Contractor shall perform these 84 specified tasks:

1.0 Access Control

1.01 Stand post at the entry/exit points to verify all persons' identification and conduct inquiries and surveillance of suspicious items, packages, and people.

1.02 Ensure individuals do not depart with government material unless they are authorized to do so.

1.03 Verbally challenge individuals who are approaching restricted areas.

1.04 Direct individuals who cause a disturbance to leave the property.

1.05 Operate traffic control points.

1.06 Close off areas to traffic, establish perimeters, and set up barricades to secure incident scenes or facilities.

1.07 Control access to incident scenes.

1.08 Help ensure integrity of a crime scene, maintaining it in its original condition until law enforcement personnel take over.

1.09 Coordinate the receipt, issuance, and tracking of all keys, key cards, lock combinations, vehicle passes/decals, etc.

1.10 Identify suspicious persons or vehicles.

2.0 Screening

2.01 Inspect packages, briefcases, containers, or any other items in the possession of people entering or leaving a Federally controlled facility.

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2.02 Operate metal detectors to search visitors for prohibited items.

2.03 Operate x-ray machine to search deliveries and visitors’ packages, equipment, and hand-carried articles for prohibited items.

2.04 Conduct vehicle inspection that may include inspecting under seats, in the trunk, and under the vehicle.

2.05 Conduct frisks or pat downs for weapons or other unauthorized items.

3.0 Visitor Processing

3.01 Verify proper identification of visitors required for issuance of visitor badges.

3.02 Process visitors.

4.0 Patrol and Response

4.01 Inspect appropriate countermeasures, including facility critical protection points and classified containers.

4.02 Inspect facilities for hazards, mechanical problems, and unsafe conditions and report problems to appropriate authorities.

4.03 Close and secure open windows, doors, gates, or other access points.

4.04 Manually open and close heavy gates and doors.

4.05 Conduct patrols in accordance with routes and schedules contained in post orders.

4.06 Inform dispatcher of present status and changes in conditions.

4.07 Patrol locations in areas which are potentially hazardous to the public (e.g., construction sites).

4.08 Inspect the perimeter, property, and buildings for hazards, intruders, and suspicious activities.

4.09 Observe the environment for suspicious vehicles or persons on or around Federal property.

4.10 Review maps, floor plans, diagrams, or other information to become familiar with facility and property boundaries.

4.11 Evacuate individuals from dangerous and/or life threatening situations.

4.12 Guide and assist first responders (e.g., with scene management or security).

4.13 Assess the condition of injured individuals.

4.14 Perform basic first aid in response to emergencies.

4.15 Administer CPR.

4.16 Administer/deploy AED.

4.17 Use fire extinguisher to put out a minor fire.

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4.18 Request emergency assistance in response to traffic accidents.

4.19 Assist in conducting accident/incident scene searches/investigations (e.g., check visitor logs, video) in search of relevant evidence and information to determine the facts of the situation.

4.20 Follow directions to and respond to emergency and routine calls for service until the situation is resolved or until relieved by a higher authority.

4.21 Investigate the source of suspicious odors and sounds.

4.22 Pursue fleeing individual.

4.23 Escort money, valuables, or people to provide security.

4.24 Escort facility tenants and visitors to and/or from their vehicles after hours.

5.0 Control Center Operations

5.01 Check radio equipment for proper operation.

5.02 Monitor security and fire alarms and closed-circuit television to detect security risks, threats, or prohibited items carried by visitors.

5.03 Dispatch Armed Security Guards in response to calls for service, alarms, or emergencies.

6.0 Common Tasks

6.01 Report potentially threatening situations and violations of law and security procedures.

6.02 Observe unique characteristics of an individual for identification purposes.

6.03 Collect information about stolen or missing property or suspicious activities to aid investigations.

6.04 Take detailed field notes so reports can be completed.

6.05 Write and/or speak situation reports regarding security-related information (e.g., accidents, bomb threats, unlawful acts, characteristics of individuals).

6.06 Communicate with individuals to establish rapport.

6.07 Adjust communication to ensure understanding.

6.08 Provide direction or information to tenants or visitors.

6.09 Advise persons relative to problems, situations, etc.

6.10 Encourage people to approach by using effective non-verbal communication (e.g., making eye contact, smiling, greeting a person cordially, and nodding).

6.11 Communicate with rude or abusive people.

6.12 Use body language to project control and influence.

6.13 Use voice commands to project control and direct actions.

6.14 Explain rules, regulations, and procedures to individuals.

6.15 Interact with a subject who does not speak English.

6.16 Interact with a subject who has communication impairment (e.g., is deaf, has a speech impediment).

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6.17 Interact with a subject who has mobility impairment (e.g., is blind, is wheelchair bound).

6.18 Interact with public, including children.

6.19 Interview witnesses to obtain description of possible suspects or description of what happened.

6.20 Advise appropriate personnel of potentially hazardous conditions (e.g., slippery floors).

6.21 Communicate with first responders.

6.22 Testify in court regarding criminal activity or other incidents.

6.23 Report misconduct of other Security Officers.

6.24 Ensure all security equipment is activated and operating properly; if not, report to proper authority.

6.25 Inventory physical objects (e.g., keys, keycards, vehicles, visitor badges) and log accordingly.

6.26 Locate and review documents and information (e.g., logs, lists).

6.27 Read memos and other written material to acquire and maintain knowledge.

6.28 Participate in search for missing child.

6.29 Activate alarm systems.

6.30 Provide backup assistance to Law Enforcement Officers and other Armed Security

Guards. 6.31 Maintain situational awareness regarding individuals’ body language, projected attitudes, and intentions.

6.32 Care for and maintain firearms.

6.33 Participate in firearms training.

6.34 Participate in training in the use of intermediate force weapons to be used in emergency situations.

6.35 Use intermediate force weapon to temporarily incapacitate a violent individual.

6.36 Operate firearm to protect self and others.

6.37 Maintain positive control and retention of firearms and intermediate weapons at all times.

6.38 Use defensive tactics to prevent or control movements of individuals.

6.39 Defend against violent combative person(s) to prevent injury to self or others.

6.40 Physically control individuals displaying disruptive or violent behavior, to include applying handcuffs.

C-3.3 PROJECT MANAGER (PM) AT CONTRACT LEVEL. The Project Manager is responsible for the overall management and operation of performance under this contract. The

PM must have relevant experience at a comparable level of responsibility in projects of similar size, scope and complexity. The PM or designated alternate shall have full authority to take action on behalf of the Contractor for all contractual matters. The PM or designated alternate shall be available by phone for communication with the Government as required and be available to meet at mutually agreed to venues within 5 business days of request. This position is not required to maintain physical fitness standards in accordance with TE-2.

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C-3.4 REGIONAL PROGRAM COORDINATOR (RPC) AT CONTRACT LEVEL. The

Contractor shall provide a Regional Program Coordinator located within the region of each Task

Order that shall have full authority and responsibility for assuring performance objectives and standards are met for all installations assigned within the designated region. The RPC shall have relevant experience at a comparable level of responsibility in security or law enforcement administration and operations in the Armed Forces/military police or civilian security operations similar to the scope and complexity to the requirements of this contract. The RPC will communicate with the PM, Security Managers, and Installation Chief Security Officers frequently on overall Contractor performance and status of contract and operational issues that are systemic across the region or specific to an installation within that region. The RPC shall also serve as the Site Safety and Health Officer. This position is not required to maintain physical fitness standards in accordance with TE-2.

1. SITE SAFETY AND HEALTH OFFICER (SSHO) AT CONTRACT LEVEL. RPCs shall perform as the SSHO, responsible for preparing and enforcing the Contractor’s safety program. The SSHO shall have the following training and experience:

a. The SSHO shall have completed 5 years of satisfactory experience in preparing and enforcing the Contractor’s safety program on contracts of similar size and complexity in the past, and have completed 30-hour OSHA safety class or equivalent within the last five years and at least 24 hours of safety training per year for the past five years.

C-3.5 SHIFT LEADS. The Contractor shall provide Shift Leads at each site who are the most senior person responsible for security guard services for 24/7 hour supervision. The

Shift Lead(s) is a person designated in writing by the Contractor, possessing authority to supervise and train subordinate guards working at their assigned location. The Contractor shall propose Shift Lead(s) who have experience in security or law enforcement operations in the Armed Forces/military police or civilian security operations including some supervisory/leader experience. The Shift Lead(s) will work as a uniformed guard and are subject to the physical fitness standards identified in TE-2. The Shift Lead shall maintain a log of all calls, complaints, incidents, deviations from schedule, and similar actions taking place on their shift and report them to the unit’s chain of command as prescribed in the site

Standard Operating Procedure (SOP). .

C-3.5.1 The Shift Lead(s) shall have full authority to act for the Contractor on matters concerning the performance of this contract at the installation while on duty.

C-3.5.2 The Shift Lead(s) shall be available within two hours after notification to meet with

Government personnel designated by the Contracting Officer to discuss performance issues, unusual security conditions, and specialized tasking.

C-3.5.3 The Shift Lead(s) shall report to the RPC for the conduct, performance, appearance, training, and scheduling of all individuals employed and shall supervise all personnel required to perform security guard services during his/her duty shift. The Shift Lead shall coordinate

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C-3.6 SECURITY CLERK: The Contractor shall provide a qualified Security Clerk to perform administrative and logistical requirements supporting physical security initiatives within the scope of security guard services. All Contractor employees supporting this effort shall be citizens of the United States. The Security Clerk performs high level secretarial work and performs specialized support services relating to a broad range of administrative functions such as:

Proofreading and drafting correspondence, reports, and documentation;

Maintains filing systems;

Responds to routine questions/requests;

Schedules meetings, distributes mail, and makes travel arrangements.

C-3.6.2 Qualifying Experience. The Security Administrator should have knowledge and experience in providing support to security offices, coordinating documentation received from the field and preparing reports for program review.

C-3.6.3 Technical Writing. Incumbent must demonstrate the ability to communicate by developing complex technical and security materials, such as manuscripts, reports and documentation manuals; and distilling and translating them into easily understood materials suitable for a variety of audiences, including scientists, government employees, supervisors, and the general public. Additionally, the incumbent must possess the ability to review and edit complex materials for content, style, grammar, completeness, technical accuracy, and audience suitability. Further, they must possess knowledge of technical communication concepts (e.g., information design, editing practices and software applications).

C-3.6.4 Critical Thinking. Incumbent must possess the ability to develop, refine, or modify materials containing complex technical ideas for a variety of audiences. Additionally, incumbent must have the ability to prepare clear and concise written documents that compel others to take a course of action, instruct others in carrying out activities, or explain the purpose, goals, and objectives of a policy or regulations.

C-3.6.5 Customer Service Skills. Incumbent must possess the ability to establish and maintain effective working relationships with multidisciplinary subject matter experts, and in facilitating and gaining organizational consensus.

C-3.6.6 Contractor personnel performing work as a Security Clerk at CG Headquarters must have a minimum of a Secret Facility Clearance level and must possess a Secret security clearance, and must maintain the level of security required for the entire period of performance.

Routine access and proximity to classified documents, areas & systems processing classified information cannot be avoided in the performance of their duties. DD Form 254 will be provided by the government upon contract award.

C-3.6.7 This position is not required to maintain physical fitness standards in accordance with

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TE2.

C-3.7 PROHIBITION ON HIRING AND CONFLICT OF INTEREST. The Contractor shall not hire any U. S. Coast Guard active duty military or civilian personnel to perform services under this contract. The Contractor shall not provide any person who is an employee of any other agency of the United States Government, if that employment would in any way create an actual or perceived conflict of interest. The Contracting Officer or COR will make a determination on any conflicts of interest that are uncertain. Employment suitability is outlined in Technical Exhibit Three (TE-3).

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C-4 STANDARDS OF CONDUCT.

C.4.1 STANDARDS OF CONDUCT. The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity, and for taking such disciplinary action as needed. The Contractor shall adhere to standards of conduct included in Technical

Exhibit One (TE-1). Contractor employees shall display a friendly, helpful attitude when dealing with the public. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct. The Contractor shall initiate immediate action to replace such an employee to maintain continuity of services at no additional cost to the Government and ensure no gap in services.

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C-5 UNIFORMS

C-5.1 UNIFORMS. All security guards shall wear clean, neat and complete uniforms while on duty. The Contractor shall ensure that all employees are in full uniform as required and ready to begin work promptly at the start of each shift. The Contractor shall submit either an image depicting the uniform or a sample uniform intended to be worn on-site at the post award conference.

C-5.1.1 The Contractor shall provide all security guards complete uniforms to ensure security guard remains in a complete, consistent uniform for all, through the duration of this work effort. The designated uniform shall include a badge, a patch displaying the name of the

Contractor, and a nametag, to include the rank for the individual employee that shall be prominently displayed on the outer garment at all times. The Contractor shall provide all uniform equipment for use during all types of weather. The Contractor shall comply with the following uniform requirements:

Item Description QTY

Boots/Shoes Pair, Boots, or Dress Shoes 1

Cap Faux Fur Trooper Style* 1

Cap Frame and/or Baseball style cap 1

Disposable Gloves 1 pair

Gloves Winter, Pair* 1 pair

Jacket Winter, Patrol Type * 1

Jacket Nylon Windbreaker 1

Rain Gear Slicker with Hood or other Head Cover, Pair of

Rubber Boots or Shoe Covers*

Reflective Vest 1

Nameplate Metal Plate with Rounded Edges and Lettering

Identifying First Initial and Last Name

Shirt, Long Sleeve Insignia (as appropriate) 4

Shirt, Short Sleeve Insignia (as appropriate) 4

Trouser or Battle Dress

Uniform Pants

All Season Weight 2

Belt Plain black leather or cloth.

* Items necessary only if the post assignment is outdoors and/or in an area with winter weather conditions

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C-6 TRAINING.

C-6.1 SECURITY GUARD FORCE TRAINING. All security guards shall be trained in accordance with local and state requirements. The training includes both general topics, which are required of any professional guard force, and specific topics, which relate directly to the operation of this contract. Those topics are listed in Technical Exhibit Four (TE-4).

C-6.1.1 The Contractor shall, prior to the start of work, certify in writing that all security guard personnel have completed the required minimum training in accordance with TE-4. The

Contractor shall maintain current training records on all Contractor personnel. These records must be readily available for review and inspection by the Contracting Officer or his/her authorized representative.

C-6.1.2 Annual Refresher Training. All Contractor personnel shall complete semiannual

(twice a year) refresher training to ensure their ability to perform satisfactorily under this contract. This training shall cover all initial training requirements, shall be at least eight hours in duration, and shall be held on site . The Contractor shall provide written certification of the refresher training to the Contracting Officer as the training is completed for each individual.

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C-7 GENERAL REQUIREMENTS

C-7.1 ACTIVITY REGULATIONS. All Contractor employees shall abide by applicable

USCG regulations and policies and with all applicable Federal, State and local requirements regarding licensed private security personnel.

C-7.2 AUTHORITY AND JURISDICTION. The Commanding Officer of an installation has defined Federal jurisdiction limitations. These limits refer to geographic areas in which law enforcement, investigative agency, court, or security force may exercise its authority. The

Contractor’s right and power to compel or demand obedience when enforcing rules, and regulations is delegated by the installation Commanding Officer via post orders and SOP. The

Contractor has no arrest or law enforcement authority. The Contractor’s authority is limited to detainment of personnel suspected of violating laws, rules, or regulations until a duly authorized law enforcement official arrives. While on duty, Contractor personnel invoking the right to make a citizen’s arrest as defined by laws of the State in which the installation is located is out of the scope of this contract.

C-7.2.1 Contractor security guard forces will be under the tactical control of the Government while on duty to ensure a fully integrated security workforce and optimum real-time response to changing threat conditions. All security guard services under this contract shall be performed in accordance with the contract specifications, current Post Orders, and the current

Standard Operating Procedures (SOPs) for each site.

C-7.2.2 There are three types of jurisdiction as follows:

C-7.2.2.1 EXCLUSIVE JURISDICTION. Exists when the Government possesses, by whatever method acquired, all of the authority of the State, and in which the State concerned has not reserved to itself the right to exercise any of the authority concurrently with the

Government, except the right to service civil or criminal processes in the area. State laws are enforced on the base only under the Assimilative Crimes Act 18USC13.

C-7.2.2.2 CONCURRENT JURISDICTION. Exists when, in granting to the Government authority, which would otherwise amount to exclusive jurisdiction over an area, the State reserves to itself the right to exercise, concurrently with the United States, all of the same authority.

C-7.2.2.3 PARTIAL JURISDICTION. Exists when the Government has been granted authority over an area in the State, but where the State has reserved to itself the right to exercise by itself or concurrently with the Government other authority constituting more than merely the right to serve civil or criminal processes in the area; for example, the right to tax private property.

C-7.3 KEY CONTROL. The Contractor shall establish and implement methods of ensuring that all keys issued to the Contractor by the Government are safeguarded at all times. No keys issued to the Contractor by the Government may be duplicated. The Contractor's key

C-19 control procedures shall be included in its safety plan.

C-7.3.1 The Contractor is responsible for any costs incurred if keys are lost.

C-7.3.2 The Contractor shall report the occurrence of a lost key to the ACOR, CSO, or CDO within two hours.

C-7.4 CONSERVATION OF UTILITIES. The Contractor shall be directly responsible for instructing its own employees in utilities conservation practices. Conservation of utilities by

Contractor employees includes, but is not limited to the following:

C-7.4.1 Lights, other than security lighting, shall be turned on only in those areas when and where security assessments are being done or there are personnel working in that space.

C-7.4.2 Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted in the course of making rounds through buildings.

C-7.4.3 Water faucets or valves shall be turned off after use. Faucets found running should be turned off, if possible; otherwise provide notice to the CDO.

C-7.4.4 Government telephones shall not be used for personal use.

C-7.5 SAFETY. The Contractor shall develop and implement a Safety Program detailing how the Contractor plans, staffs, performs, and controls all safety practices while performing duties in support of this work effort. The Contractor’s safety program shall comply with all safety standards identified in the U.S. Army Corps of Engineers Safety and Health

Requirements Manual, EM-385-1-1(http://www.usace.army.mil/Safety-and-Occupational-

Health/Safety-and-Health-Requirements-Manual/) and Public Law 91-596, Occupational

Safety and Health Act.

C-7.6 ACCIDENT PREVENTION PLAN (APP). To ensure that the Contractor has a well organized and thorough Safety Program, the Contractor shall prepare an Accident Prevention

Plan (APP). The APP shall be prepared by the Contractor’s SSHO and shall be followed by all

Contractor employees, subcontractors, and vendors at each service site. The APP shall follow the format and cover all topics as delineated in Appendix A of EM-385-1-1. The APP shall incorporate Activity Hazard Analyses (AHAs) and Situation Specific Safety Plans that are relevant to the site specific hazards and controls for each activity and type of work that may be encountered in the performance of this contract. Detailed requirements for AHAs and Hazard

Specific Safety Plans are provided below. The Contractor’s APP shall be submitted to the COR within 45 days after award for approval. The Contractor shall review, update, and submit the revised APP to the COR annually and within 15 calendar days whenever a change in work conditions, hazards, or activities occurs.

C-7.7 ACTIVITY HAZARD ANALYSIS (AHA). The Contractor shall prepare Activity

Hazard Analyses (AHAs) for all common recurring work activities performed under this contract. AHAs shall be submitted with the APP and shall be updated as work activities or http://www.usace.army.mil/Safety-and-Occupational-Health/Safety-and-Health-Requirements-Manual/ http://www.usace.army.mil/Safety-and-Occupational-Health/Safety-and-Health-Requirements-Manual/

C-20 conditions change and additional AHAs prepared as new work activities are required.

Specifically:

C-7.7.3 AHAs shall follow format of Figure 1-1 of EM-385-1-1 and shall explain the following as detailed in the EM-385-1-1: the steps of the service process; identify potential hazards that exist as a result of the Contractor’s service process within the environment; measures or plans of actions to safely remove potential hazards away from people in and around the service process and environment; specific materials and equipment necessary to safely remove potential hazards away from people in and around the service process and environment; inspection requirements to assure service activity is safe; and training of service personnel to be aware of potential hazards and measures or plans of actions to be used to remove hazards from service environment.

C-7.7.4 During performance of services, the SSHO shall periodically review the AHA at each service site and for each sub-annex to assess the effectiveness of the Contractor’s overall APP.

If changes to the AHAs are required, such changes shall be submitted to the COR for review and approval.

C-7.8 OCCUPATIONAL RISK AND COMPLIANCE PLANS. The Contractor shall develop and implement occupational risk and compliance plans, as specified below, as necessary for the situation or types of work to be performed under this contract. These plans shall be submitted with the APP and shall be updated as situations change. Additional plans as referenced in

Appendix A of EM 385-1-1 shall be developed as applicable when new types of work are required.

C-7.9 ALCOHOL AND DRUG ABUSE PREVENTION PLAN. The Contractor shall develop an alcohol and drug abuse prevention plan to explain how it will satisfy the drug-free work force requirement and include elements addressed in paragraph 01.C.02 of EM 385-1-1.

C-7.10 CONTINGENCY PLAN FOR SEVERE WEATHER. The Contractor shall develop a plan to explain how it will remove or secure floating plants, e.g., dredges, and evacuate personnel in emergencies. This plan shall be prepared after reviewing paragraph 19.A.03 of EM

385-1-1. (Emergency Mandate Safety and Health Requirement of the Army Core of Engineers

385-1-1). A copy of the EM will be provided to the Contractor after receipt of a written request to the Contracting Officer (KO).

C-7.11 EMERGENCY RESPONSE PLAN. The Contractor shall develop emergency response plans to ensure safe evacuation and personnel safety in the event of fire or other emergency that include elements addressed in paragraphs 01.E, 03.A, 03.D, and 19.A.04 of EM 385-1-1.

C-7.12 EMERGENCY RESCUE PLAN. The Contractor shall develop a plan to explain how it will rescue personnel who might become injured or incapacitated while performing services in an underground shaft or caisson. See paragraph 26.A.05 of EM 385-1-1.

C-7.13 HEALTH HAZARD CONTROL PROGRAM AND HAZARD

COMMUNICATION PLAN. The Contractor shall develop a project-specific health hazard

C-21 control program and chemical hazard communication program to include elements addressed in paragraphs 06.A and 06.B of EM 385-1-1 and 29 Code of Federal Regulations (CFR) 1910.120 or 1926.59 requirements.

C-7.14 RESPIRATORY PROTECTION PLAN The Contractor shall develop a respiratory protection program to include elements addressed in paragraph 05.G of EM 385-1-1 and the

OSHA’s respiratory protection standard specified in 29 CFR 1910.134.

C-7.15 ACCIDENT AND DAMAGE REPORTING. The Contractor shall notify the COR of all damages, accidents, mishaps, and near misses that occur on or related to Government property as soon as practical, but not later than four hours after the incident. The Contractor shall comply with the local installation’s SOP.

C-7.16 FIRE PROTECTION. The Contractor shall know where fire alarms are located and how to activate and use them properly.

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C-9 GOVERNMENT FURNISHED PROPERTY AND

SERVICES

C-9.1 The USCG will provide facilities, services, and equipment as set forth below. The

Contractor shall maintain and account for USCG furnished property as specified in the

Government Property Clause which is incorporated by reference. The Contractor shall use

Government furnished facilities, property, equipment and supplies only for the performance of work under this contract and shall be responsible for returning all Government furnished facilities, property, and equipment in good working condition, subject to normal wear and tear.

The following facilities and services are provided for the Contractor's use during the term of the contract:

C-9.1.1 Security working spaces to include sentry/gatehouses or workstations and associated furniture including normal and routine maintenance and repair of Government-furnished facilities (e.g. sentry stations).

C-9.1.2 The Government will provide space for an approved arms/ammunition storage facility on the installation except where otherwise noted. The Contractor shall be responsible for the purchase of an approved AA&E storage locker and operation of the storage facility IAW

COMDTINST 5530.1 (series) (United States Coast Guard Physical Security Manual). For security purposes, the location will be disclosed at the post award meeting. The Contractor shall store all Contractor-owned arms and ammunition in this storage facility.

C-9.1.3 All keys to doors necessary for the Contractor to perform its duties. Key management by the Contractor is essential to preventing unauthorized access to Government property. The

Contractor shall report lost or stolen keys and replace them at no cost to the Government. If access control is compromised due to key loss, the Contractor may be required to re-key locks that are affected at no cost to the Government.

C-9.1.4 All Terrain Vehicles (ATV) with identifying markings to function as a security vehicle will be provided where necessary in accordance with Technical Exhibit Eight (TE-8) Fuel costs and routine maintenance associated with normal wear and tear will be provided by the

Government. The Contractor is responsible for the cost of repairing all damages incurred by operator intentional acts or negligence and any insurance and protective riding gear as necessary per state law/regulation.

C-9.1.5 Installed electrical and mechanical protective equipment. Repair and maintenance of such systems, or those which might be installed by the Government in the future, remain the responsibility of the Government (Ex. Lights, Automated Vehicle Gates, barriers, etc.). The

Contractor will advise the COR when equipment appears inoperable.

C-9.1.6 Contractor employees are authorized access to the installation galley (if applicable) for meals at an appropriate cost, to be borne by the Contractor employees. This contract does not require the Government to provide on-base dining facilities.

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C-9.1.7 Telephone.

C-9.1.8 Heat, light, and other utilities.

C-9.1.9 Sentry stations.

C-9.1.10 Automated alarms, security monitors, and related equipment.

C-9.1.11 The Government will provide normal maintenance and repair of the property furnished to the Contractor under the…