Attachment 2 - Final MRP175 PWS DTD 8-11-09 .doc

CONTRACTOR PROFESSIONAL TECHNICAL SUPPORT SERVICES FOR THE

ASSISTANT COMMANDANT FOR MARINE SAFETY, SECURITY, AND STEWARDSHIP

PERFORMANCE WORK STATEMENT

HSCG23-09-R-MRP175

1.0 GENERAL.

1.1. SCOPE. The purpose of this Indefinite Delivery Indefinite Quantity (IDIQ) contract is to obtain Contractor professional technical support services for documentation, assessment, analysis and research, technical writing and editing, data processing and entry, financial, desktop publication, Internet and intranet, measurement and development program, conference planning and logistic services for the Assistant Commandant for Marine Safety, Security and Stewardship (CG-5) projects at the U.S, Coast Guard (USCG). USCG Headquarters Deputy Commandant for Operations (DCO-R-32) will serve as the Technical Program Manager (TPM) and Contracting Officer’s Technical Representative (COTR) Coordinator for the overall contract. Individual Task Orders will be assigned a USCG COTR who will manage the Task Order on a daily basis.

Task Orders under this contract are expected to be performance based.

1.2 BACKGROUND. The U.S. Coast Guard is committed to the strategic and performance management goals outlined in the Government Performance and Results Act (GPRA), the President’s Management Agenda, the Department of Homeland Security’s Strategic Plan, the National Homeland Security Strategy and the Coast Guard Strategic Plan. The U.S. Coast Guard (USCG) Assistant Commandant for Marine Safety, Security, and Stewardship (CG-5) is responsible for providing guidance and policy direction to the USCG mission of marine safety and environmental protection. CG-5 continuously performs assessments, conducts budgetary and regulatory research, initiates programs, and coordinates information collection to provide optimum development strategies, dissemination of policy, and public information, and problem resolution.

CG-5 requires support covering a broad range of tasks which include areas such as informational services, technical editing, creating documents and presentations, research, analysis and assessments, vessel response planning, web site support and project planning.

1.3 CONTRACTOR PERSONNEL.

1.3.1 Program Manager and Program Manager’s Representative. The Contractor shall provide a Program Manager who shall be responsible for all Contractor work performed under this Contract. The Program Manager shall be the same person for the duration of the contract unless a substitute is proposed by the Contractor in writing and approved by the Contracting Officer. The Program Manager is expected to have a firm grasp on the progress and unique challenges of all the tasks being performed.

1.3.1.2 The Program Manager shall be able to read, write, and speak and understand English. Additionally, the Contractor shall not replace the Program Manager without prior approval from the Contracting Officer.

1.3.2 Qualified Personnel. The Contractor shall provide qualified personnel to perform all requirements specified in this Contract. All Contractor employees supporting this Contract shall also be citizens or legal residents of the United States.

1.3.3 Employee Identification. Contractor employees visiting Government facilities shall wear an identification badge that, at minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

1.3.3.1 Contractor employees working on-site at Government facilities shall wear a Government issued identification badge. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display the Government issued badge in plain view above the waist at all times.

1.3.3.2 Coast Guard Headquarters (CGHQ) utilizes a standardized entry protocol called the RAPIDGateTM Program for all vendors, suppliers and Contractors requiring routine access to CGHQ Transpoint and Jemal Riverside buildings to perform unclassified work.

1.3.3.2.1 To participate, in the RAPIDGate Program, the Contractor must contact Eid Passport at 877-RAPIDGATE (877-727-4342) and provide a CGHQ sponsor point of contact (must include: name, phone number, and e-mail address). Final authorization to participate in the program will be granted by Coast Guard Headquarters Support Command Security and Safety Office.

1.3.3.2.2 The Contractor shall submit a list of employees to RAPIDGate and shall be responsible for all associated fees (initial and renewal) required to participate in the RAPIDGate Program.

1.3.3.2.3 Vendors, suppliers and Contractors who choose not to participate in the RAPIDGate Program will not be issued security badges, will require escorts at all times and will undergo security screenings each time they enter and depart the buildings.

1.3.4 Employee Conduct. Contractor employees shall present a professional appearance at all times and their conduct shall not reflect discredit upon the United States, the Department of Homeland Security, or the United States Coast Guard.

1.3.5 Removing Employees for Misconduct or Security Reasons. The Government may, at its sole discretion, direct the Contractor to remove any Contractor employee from USCG facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under any Task Order awarded under this Contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

1.3.6 Non-Personal Services. It is a matter of policy within the United States government to rely on the private sector for needed commercial services. However, using contractor support must be done in a way that does not interfere with the Government’s ability to effectively create government policy, monitor contractor performance, or maintain a competent and highly-skilled workforce. Information provided herein sets forth guidance stating the Government’s limitation on contractors performing personal services and its’ restriction of contractors performing inherently governmental activities for government requirements.

In accordance with federal procurement polices and regulations, no personal services or inherently governmental activities shall be performed under this Performance Work Statement. No contractor employee will be directly supervised by a Government employee. All individual contractor employee assignments, and daily work direction, shall be given by the applicable employee supervisor. If the contractor believes any Government action or communication has been given that would create a personal services relationship and/or result in a contractor performing inherently governmental activities between the Government and any contractor employee, the contractor shall promptly notify the Contracting Officer of this communication, direction or action.

No contractor employee shall hold him or herself out to be a Government employee, agent, or representative. No contractor employee shall state orally or in writing at any time that he or she is acting on behalf of the Government. In all communications with third parties in connection with this Performance Work Statement, contractor employees shall identify themselves as contractor employees by specifying the name of the company for which they work. In all communications with other Government contractors in connection with this Performance Work Statement, the contractor employee shall state that they have no authority to in any way to change requirements and that if the other contractor believes this communication to be a direction to change their contract, they should immediately notify the Contracting Officer and not carry out the direction until a clarification has been issued by the Contracting Officer.

An activity may be provided by contractor support where the contractor does not have the authority to decide on the course of actions, but is tasked to develop options or implement a course of actions with agency oversight. Furthermore, a commercial activity related to the procurement of these Performance Work Statement requirements is not so intimately related to the public interest as to mandate performance by Government personnel.

The contractor shall ensure that all of its employees supporting this Performance Work Statement requirement are informed of the substance of this stipulation. Nothing in this requirement shall limit the Government’s rights in any way under any other provision, including those related to the Government’s right to inspect and accept the services to be performed in accordance with this Performance Work Statement. The substance of this requirement shall be included in all subcontracts at any tier and/or teaming arrangements.

1.4 SECURITY. Contractor access to unclassified, but Security Sensitive Information or “For Official Use Only” (FOUO) may be required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination.

1.5 PERIOD of Performance. The period of performance for this contract shall not exceed five (5) years from date of award. Individual Task Orders shall not exceed one (1) year from date of award without express permission from the Contracting Officer.

1.6 PLACE OF PERFORMANCE. The primary places of performance will be both the Contractor’s facilities and USCG Headquarters, Washington, DC 20593. Actual locations will be identified in each Task Order.

1.7 HOURS OF OPERATION. Contractor employees shall generally be available to the Government between the hours of 0800 and 1700 EST, Monday through Friday (except Federal holidays). However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this Task Order.

1.8 TRAVEL. Contractor travel may be required to support individual Task Orders. All travel required by the Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations. The Contractor shall be responsible for obtaining COTR approval (electronic mail is acceptable) for all reimbursable travel in advance of each travel event. Examples of travel include: Attendance at Conferences, Trade Shows, Annual Meetings, District Meetings, etc.

1.9 KICKOFF MEETING. The Contractor shall attend a Kickoff Meeting with the Contracting Officer (KO) and the Contracting Officer Technical Representative (COTR) normally NLT 10 business days after the date of award of individual task orders. The purpose of the Kickoff Meeting is to discuss Task Order objectives and review the Contractor's project plan. The Kickoff Meeting will be held at he Government’s facility.

1.10 PROJECT PLAN. The Contractor shall provide a draft Project Plan at the Kickoff Meeting for Government review and comment. The Contractor shall provide a final Project Plan to the COTR no later than 5 business days after the Kick-off Meeting.

1.11 PROGRESS REPORTS. The Program Manager shall provide a monthly progress report to the COTR and the Contracting Officer via electronic mail. The report shall include a breakdown of labor hours by category, all direct costs by line item, an assessment of technical progress, schedule status, and travel conducted and any Contractor concerns or recommendations for the previous month’s period.

1.12 PROGRESS MEETINGS. The Program Manager or the Program Manager’s representative shall provide weekly briefings on 1) what tasks have been accomplished 2) Next steps for each task 3) Unique challenges or risks being faced in the various tasks and 4) Critical decisions that the Government must make for work to progress.

1.13 GENERAL REPORT REQUIREMENTS. The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with USCG Standard Work Station (Windows XP and Capital Microsoft Office applications).

1.14 GOVERNMENT QUALITY ASSURANCE SURVEILLANCE PLAN. The Government will establish a QASP for Performance Based Task Orders. The purpose of the QASP is to describe some of the methods the Government will use to evaluate Contractor services required under this IDIQ contract. Individual Task Orders over $100,000 shall contain a QASP

1.15 PERFORMANCE REQUIREMENTS SUMMARY. This contract includes a Performance Requirements Summary (PRS). In general, the PRS sets forth the expected outcomes (objectives), of the Task Orders, the service(s) required of the Contractor to achieve the objectives, a performance standard per outcome, and a plan for a reduction in payment in the event the Contractor does not meet the performance standard. The PRS is not an exclusive remedy and inclusion of the PRS does not preclude the Government from using any other remedy available by law or contract terms, including reductions in payment in accordance with any clause for inspection of services.

1.16 SECTION 508 COMPLIANCE. Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998, requires that when Federal agencies develop, procure, maintain, or use electronic and information technology, they must ensure that it is accessible to people with disabilities, unless it would pose an undue burden to do so. Federal employees and members of the public who have disabilities must have access to and use of information and services that is comparable to the access and use available to non-disabled Federal employees and members of the public. For additional information, please refer to FAR 39.2 or http://www.section508.gov.

2.0 GOVERNMENT TERMS & DEFINITIONS. None (All defined within the text).

3.0 GOVERNMENT FURNISHED PROPERTY. Any Government furnished property or information will be specified in each Task Order awarded under this contract. All Government furnished property shall be managed in accordance with FAR 45.105 (Records of Government Property) and FAR 45.502 (Contractor Responsibility). The Contractor shall provide an annual report of Government furnished property, all items valued greater than or equal to $500.

3.1 GOVERNMENT FURNISHED SUPPORT. For Task Orders requiring on-site support at USCG facilities, Government furnished support such as workstations; computer, telephone, etc. will be specified in each Task Order awarded under this contract.

4.0 CONTRACTOR FURNISHED PROPERTY. The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of Task Orders awarded under this contract, except for the Government Furnished Property and Support specified in Task Orders awarded under this contract.

5.0 REQUIREMENTS.

5.1 Documentation Support Services. The Contractor shall provide comprehensive documentation support services to be specified for each Task Order under this contract. Examples of required documentation support services include: compiling, organizing and maintaining an on-site library of all documentation and reference materials of interest for each Task Order.

5.2 Assessment Support Services. The Contractor shall provide comprehensive assessment support services to be specified for each Task Order under this contract. Examples of required assessment services include: regulatory assessments, assessment of costs and benefits for regulatory alternatives, qualitative assessments of cost and benefits, environmental assessments, and regulatory flexibility assessments.

5.3 Research and Analysis Support Services. The Contractor shall provide comprehensive research and analysis support services to be specified for each Task Order under this contract. Examples of required research and analysis services include: research on regulations concerning, maritime safety, security, environment, and associated economic and environmental issues, analysis on regulatory flexibility, analysis on collections of information, and research on environmental protection.

5.4 Technical Writing and Editing Support Services. The Contractor shall provide technical writing and editing support services to be specified for each Task Order under this contract.

5.4.1 The Contractor shall be responsible for preparing responses to Freedom of Information (FOIA) and Privacy Act requests.

5.4.2 The Contractor shall review all information generated in response to FOIA requests and redact any information that must be withheld in accordance with the Privacy Act or is exempted from release under FOIA.

5.5 Data Processing and Entry Support Services. The Contractor shall provide data processing and entry support services to be specified for each Task Order under this contract.

5.6 Financial Support Services. The Contractor shall provide financial support to be specified for each Task Order under this contract. Examples of required financial services include: budget analysis, preparation of budget reports, developing and maintaining financial spreadsheets, managing spend plans, and coordinating, managing and technical support for the grant funding application process.

5.7 Desktop Publishing Support Services. The Contractor shall provide desktop publishing support services to be specified for each Task Order under this contract. Examples of required desktop publishing support services include: production support for various brochures and pamphlets such as the Proceedings Magazine for the National Maritime Center, (NMC), Prevention through People for the Office of Design and Engineering Standards, (G-MSE) and The Environmental Times for the Office of Civil Engineering, (G-SEC).

5.8 Publication Support Services. The Contractor shall provide publication support to be specified for each Task Order under this contract. Examples of required publication support services include: development of pamphlets, brochures, fliers, newsletters, magazines etc. using graphics software and tools,

5.9 Internet and Intranet Support Services. The Contractor shall provide Internet and intranet support services to be specified for each Task Order under this contract. Examples of required Internet and Intranet services include: design and development of web sites (external or internal) and maintenance of websites.

5.10 Professional technical services. The Contractor shall provide technical support to be specified for each Task Order under this contract. Examples of required professional technical services include: writing, editing, and research support to aid in the drafting and editing of various documents including advance notices of proposed rulemaking, notices of proposed rulemaking, interim rules, final rules, in-house studies, congressional reports and memoranda, concept papers, and work plans.

5.11 Measurement Development Support Services. The Contractor shall provide measurement development support services to be specified for each Task Order under this contract. Examples of required measurement development support services include: development of measurement tools and strategies such as customer surveys and questionnaires, Job Task Analysis, data collection and assessments, and the subsequent dissemination to appropriate stakeholders.

5.12 Program Management Support Services. The Contractor shall provide program management support functions as specified for each Task Order under this contract to ensure a uniform operation consistent with USCG financial and management information systems. Examples of required program management services include: support for the Office of Response (CG-54) Vessel Response Plan Program and the Office of Standards Evaluation and Development (CG-523) marine, safety, security and environmental protection development.

5.13 Conference Planning and Logistics Services. The Contractor shall provide conference planning and logistics services to be specified for each Task Order under this contract. Examples of required conference planning and logistics services include: support of Vessel Traffic System Commanding Officer Conference (VTS), Port and Waterways Safety Assessment (PAWSA) Workshop, Reengineering Workshops for the Merchant Mariner Vessel Documentation Task Force, and the Safety Advisory Committee Conferences, and public meetings associated with regulations.

5.14 Requirement for Monthly Progress Meetings. The Contractor Program Manager shall be required to meet with the USCG Technical Program Manager, USCG COTR Coordinator, and USCG Contracting Officer on a monthly basis. At this meeting, the Contractor shall provide a monthly report summarizing all Task Order status, deliverable status, timeliness, and be prepared to discuss any issues regarding deliverables and performance issues.

6.0 REFERENCES. Technical references will be provided in each Task Order..

7.0 DELIVERABLES. The specific requirements for all deliverables will be prescribed in each Task Order under this IDIQ contract.

Note: PWS 8.0 – Performance Requirements Summary (PRS) begins on the next page.

8.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS).

The PRS table below reflects the deliverables considered by the USCG to be most important for the successful performance of this contract. This includes the expected standards of performance and planned reductions for not meeting those standards. PRS with delivery and quality PRS requirements measurements are standard for all Task Orders. The Government may establish additional performance measurements to be incorporated in individual Task Orders on an as needed basis. The Government will establish a Quality Assurance Surveillance Plan (QASP) for individual task orders in order to monitor performance requirements summary items described in the table below.

The analysis shall:

1. Meet all requirements set forth in the PWS.

2. Be written in a clear and logical manner

3. Provide recommended strategies for USCG

3. Current and complete reports

1) Organization

a. Outline/Table of Contents logical

b. Document follows TOC

2) Clarity

a. Ideas/thoughts stated simply & clearly

b. Figures/diagrams clarify written word

c. Duplication - thoughts restated only for emphasis, otherwise no duplication

d. Sentences and paragraphs are "thought-bounded" (thoughts not mixed/confused between sentences/ paragraphs)

3) Mechanics

a. Grammar - no errors

b. Spelling - no errors

c. No run-on sentences

4) Concise

a. Thoughts are stated with economical use of words

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HSCG23-09-R-MRP175

PERFORMANCE WORK STATEMENT (PWS)

ATTACHMENT 2

8/11/2009