CAD Solic PPC QA 031610.xlsx
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- Solicitation number
- HSCETC-10-R-00010
- Issued by
-
Immigration and Customs Enforcement
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Solicitation and Pre-proposal Questions and Answers
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Sheet1
| Document | Question Number | Paragraph | Page # | Question | Answer |
| Solicitation | 1 | C.2.1-3) | 18 | Routing response vehicles and tracking response vehicles - Is there an immediate or future capability? | Future capability |
| Solicitation | 2 | Section C | 20 | The Solicitation states that CADIS will, “Provide the capability for users to work offline in the event of connectivity failures, and to continue to work off-line in the event the failure occurs in the middle of a session without any data loss, and to upload saved offline data when connectivity is re-established." It also states that “There is no requirement for offline capability for dispatch functions" Would the Government please clarify this apparent discrepancy? | In the event of a server failure in a MegaCenter, the dispatch functions will be transferred to the backup MegaCenter. In the event of a network failure, CADIS must be able to continue to perform the dispatch functions. Dispatchers will dispatch calls manually. When network capability is restored, all work that was completed on the workstations while the network was down must be synchronized with the main database. |
| Sub-Section 2.1 | |||||
| Bullet 4 | |||||
| Solicitation | 3 | Section C | 20 | The Solicitation states that “Any active records shall be indefinitely available, anything that has a disposition or is closed, minimum 12 months." Is there a requirement for archival storage after the duration described? | Depending on the type of incident, retention period may vary. The retention period for different types of incidents will be specified during the requirements definition phase. |
| Sub-Section 2.1 | |||||
| Bullet 10 | |||||
| Solicitation | 4 | Section C | 25 | The Solicitation states that CADIS should "Interface with external applications and data sources listed in Section 5.9." Solicitation Section C.5.9, entitled “Certification and Accreditation” contains no interfaces that we can identify. Was the Government referring to Solicitation Section C.5.10 Interfaces? | Yes, section 5.10 contains the interfaces |
| Sub-Section 5.2 | |||||
| Bullet 2 | |||||
| Solicitation | 5 | Section C | 25 | The Solicitation states that CADIS should “include a feature for backup, archival and recover capability …." Would the Government please provide Recovery Time Objectives and Recovery Point Objectives for the archival and recovery capability identified | See above answer |
| Sub-Section 5.2 | |||||
| Bullet 6 | |||||
| Solicitation | 6 | Section C | 25 | The Solicitation states that CADIS will “Provide the Capability for users to work offline in the event of connectivity failures, and to continue to work off-line in the event the failure occurs in the middle of a session without any data loss, and to upload saved offline data when connectivity is re-established." However, on page 25, Section 5.2, Bullet 1 states that “ There is no requirement for offline capability for dispatch functions.” Would the Government please clarify this apparent discrepancy? | See above answer. In addition, the statement referred to in section 5.2 is incorrect. Please disregard. |
| Sub-Section 5.2 | |||||
| Bullet 7 | |||||
| Solicitation | 7 | Section C | 25 | The Solicitation states that “The Contractor shall provide implementation support of the CADIS at all four Mega Centers located in Denver, Colorado; Battle Creek, Michigan; Suitland, Maryland; Philadelphia, Pennsylvania; Glynco/FLETC Training Center, Washington DC, and 11 regional offices. CADIS will initially be hosted in the FPS Mega Centers and eventually move to the DHS datacenters." For pricing purposes, would the Government please provide the locations for all 11 regional offices and the DHS datacenters. | The location of the 11 Regional Offices is immaterial. The contractor will not have to have personnel available at any of the sites listed after deployment. Support of the application will be provided by the Contractor at their work facilities. During implementation, the Contractor will provide support for all application software deployment activities, but is not expected to go to the sites to provide that support. An exception might be that the Contractor could be expected to be physically present at the Suitland MC during the implementation of CADIS at that one site. |
| Sub-Section 5.2 | |||||
| Bullet 1 | |||||
| Solicitation | 8 | 5.3 | 26 | Does FPS desire a training system at FLETC? If so, how many seats are required? | FPS will establish and maintain the training conducted at FLETC. Training at FLETC is for new hires. After the Contractor finishes training current FPS staff, FLETC will take over the training. The Contractor may be needed to provide updates to the training materials, but will not be asked to conduct the training at FLETC. |
| Solicitation | 9 | 5.3 | 26 | Enterprise License requirement: | Concurrent LEOs: 500 LEOs. Concurrent dispatchers: 100 across 4 MCs -- Concurrent RMS users for predefined & ad hoc reporting (includes mgmt, supervisors & others: 800 |
| Please confirm that the maximum number of users is 500 concurrent LEOs, 100 concurrent Dispatchers for the Enterprise. In addition, 1) how many management/supervisory personnel require access to view CAD events and RMS records and 2) how many personnel are required to generate custom/ad-hoc reports? | |||||
| Solicitation | 10 | 5.3 | 26 | Please confirm the number of concurrent users: “The Government currently anticipates that of the 600 concurrent users, 100 would be dispatchers and 900 would be LEOs.” | See above |
| Solicitation | 11 | 5.3 Para 3 | 26 | Please clarify what responsibilities are intended by the statement “provide hardware implementation” | The Contractor will provide support for hardware implementation and configuration to the ITFO Deployment Team. The support will be in the form of providing information or problem resolutions to the team. The Contractor may have to travel to a MegaCenter in the event the ITFO team cannot complete the hardware installation without them being physically present. However, this should not normally be necessary if the Contractor provides detailed and complete instructions. The Contractor is only responsible for providing hardware support if the COTS package requires specific configuration of the hardware to support its operation. |
| Solicitation | 12 | 5.3 | 26 | “When costing CADIS client licenses, the Government anticipates licenses will be priced based on user roles. There are approximately 900 LEOs who will utilize MCDs. There are approximately 125 dispatchers. The Government currently anticipates that of the 600 concurrent users, 100 would be dispatchers and 900 would be LEOs.” | See concurrent license requirements above |
| The numbers don’t appear to add up. Can the government please relook at this statement and provide clarification. | |||||
| Solicitation / FRD | 13 | 5.3, 2nd bullet / 5.5.1 | 26 / 10 | Is the information provided in the solicitation on MegaCenter pairing only provided for clarification on workflows and the system architecture or should it be designed in accordance with the FRD? | The FRD is correct and the SOW is not. FPS needs the capability for any MegaCenter to back up any other MegaCenter. |
| Solicitation | 14 | 5.4.5 | 28 | Is the 3 month period defined in Solicitation 5.4.5 included in the 12 month schedule in FRD 2.0. | Yes. Deployment to the MegaCenters and MCDs is to be completed within 12 months. |
| Solicitation | 2 | 6 | |||
| Solicitation | 15 | 5.4.5 | 28 | List the operating systems that run on the MCD’s. | Windows XP |
| Solicitation | 16 | C.5.5 | 28 | For Data Migration, the Solicitation states “Based on the outcome of the requirements definition effort, the Government may determine that it is not in its best interest to migrate historical data.” For pricing purposes, shall all Offerors propose a solution for just the analysis and design of the migration of historical data or pricing out the full conversion of historical data? | Price the analysis and design, FFP. Data migration cost will be an optional task and be negotiated after it is determined whether or not that will be done. If we don't "Migrate" data, FPS will entertain an alternative to have it available for historical reference through another media. |
| Solicitation | 17 | 5.4.5 / 2 | 28 / 6 | Is the 3 month period for implementing Mobile defined in Solicitation 5.4.5 included in the 12 month schedule in FRD 2.0? | yes |
| Solicitation | 18 | Section C | 28 | The Solicitation states that CADIS will “Maintain the current external CADIS interfaces as identified in section 5.9.” Section C, 5.9 entitled “Certification and Accreditation” contains no interfaces that we can identify. Was the Government referring to Solicitation Section C.5.10 Interfaces? | yes section 5.10 contains the interfaces. |
| Sub-Section 5.6 | |||||
| Bullet 2 | |||||
| Solicitation | 19 | Section C | 29 | The Solicitation states that a task under the CADIS O & M is to “Implement IT management concepts and policies consistent with the Information Technology Infrastructure Library (ITIL) version 3.” As there is not a standard or official ITIL complaint practice for V3, would the Government consider changing this requirement to ISO/IEC 20000–1:2005 (ISO 20K), which has definitive, qualitative standards and measures? | The section reference is wrong. It should refer the reader to section 5.10 where the interfaces are defined. |
| Sub-Section 5.6 | |||||
| Bullet 5 | |||||
| Solicitation | 20 | Section C | 29 | The Solicitation states that the contractor shall “Staff a full-time (24 x 7 x 365) Tier 2/3 experienced national CADIS Help Desk to provide COTS product support. In order to adequately staff the Tier 2/3 Service Desk, will the Government provide anticipated call volumes and a call distribution? i.e. is there an anticipation of more calls at 12 noon EST, then midnight EST for support? | The Government cannot predict how many service desk requests will be submitted. That depends on the viability and stability of the COTS product and its implemetation. This requirement has nothing to do with the business operations performed by the Government using the COTS product. The Contractor's service desk support only relates to problems that may occurs with the COTS product not working. The Contractor should propose a level of support consistent with their experience in how many problems they anticipate having with their COTS product. |
| Sub-Section 5.6 | |||||
| Bullet 8 | |||||
| Solicitation | 21 | 5.6 | 29 | Paragraph 5.6 requires the Contractor to provide System Administrators; paragraph 5.8 requires System Administrator training. Please describe FPS’ System Administration plan. | System administrators are Government Employees. The Contractor does not have to provide system administers. They merely need to train the Government SAs. |
| 5.8 | 31 | ||||
| Solicitation | 22 | C.5.6 | 29 | Help Desk location – in the gov or contractor facility? | The Government has a fully capable service desk operation that provides tier 1 support for trouble calls placed against the COTS product. Tier 1 support includes first line troubleshooting of the reported problem to determine if it may be a hardware problem. If it is a hardware problem the hardware vendor does the repair. Therefore, the Contractor only needs to provide tier 2 & tier 3 support for software/COTS product related problems. The Contractor shall provide tier 2 & tier 3 support from their own facility. |
| Solicitation | 23 | 5.6.1 | 30 | Solicitation states O&M will be Cost Plus, however SF33 states O&M (CLIN X005) is FFP. Please clarify. | O&M if FFP. |
| SF33 | 5 | ||||
| Solicitation | 24 | Section C, 5.6.1, 2nd paragraph | Page 30 | The following is cited: | O&M if FFP. |
| “All SCR related work shall be part of the O & M effort and therefore shall be Cost Plus Fixed Fee”, however, the SF33 cites the O&M CLINs (1005, 2005, 3005, 4005, 5005, 6005) as FFP. | |||||
| Please clarify if O&M work is CPFF or FFP. | |||||
| Solicitation | 25 | 5.6.1 | 30 | Solicitation states O&M will be Cost Plus, however SF33 states O&M (CLIN X005) is FFP. Please clarify. | O&M is FFP. |
| SF33 | 5 | ||||
| Solicitation | 26 | Section C | 31 | Sections 5.9 and 7.8 both seemingly address the same set of Certification and Accreditations requirements. Would the Government consider combining the requirements into a single section to remove potential confusion post award? | Yes. This can be done in the contract. |
| Sub-Section 5.9 | 39 | ||||
| Sub-Section 7.8 | |||||
| Solicitation | 27 | 5.9.1 Para 1 | 32 | Please clarify what “security artifacts in support of the CADIS ICE Security requirements and governance” the Government is requesting. | This will be defined during the requirements definition phase |
| Solicitation | 28 | Section C, 5.10, Interface C and Interface D | Page 34 | NCIC and NLETS interfaces. NCIC and NLETS interfaces are usually achieved through a host state message switch. | Currently FPS has an interface to NCIC and NLETS. The Contractor will be expected to transfer that interface to CADIS. |
| Does the DHS currently have a dedicated direct connection with NCIC and NLETS or is it envisioned that the interface will be at the state level for each Mega Center? | |||||
| Solicitation | 29 | 5.11 | 36 | Is the 90 day Phase In period included in the 12 month schedule? | Yes |
| FRD | 2 | 6 | |||
| Solicitation | 30 | 5.11 | 36 | Is the 90 day Phase In period included in the 12 month implementation schedule? | Yes |
| Solicitation | 31 | 7.3 | 38 | Per the DHS Earned Value Management Guidance, what Investment Level for EVMS compliance is anticipated for CADIS? | See FAR 34.201. The investment level for EVMS compliance has not been determined. |
| Solicitation | 32 | 7.3 | 38 | Which contract performance report format(s) will be required for EVM reporting? | The formats will be provided during Phase In. |
| Solicitation | 33 | Section C, 7.9, table, last row | Page 41 | Paragraph 7.8 on page 39 indicates: | Support will be required in option year 3 and 6. |
| “The Contractor shall assist the Government Information Assurance Division (IAD) personnel in preparing a Certification and Accreditation (C&A) plan and achieving the C & A of the system prior to implementation in the production environment that complies with DHS and other Federal requirements, and supports the ICE enterprise. Every three years the Contractor shall be required to assist the Government IAD in renewing the system C & A.” | |||||
| In Solicitation Section A, in the option periods, only option period 1 contains a CLIN (1008) for C&A support; please clarify how C&A support is to be priced “to assist the Government IAD in renewing the system C & A.” | |||||
| Solicitation | 34 | C.11 para 1 | 43 | Does ICE intend to provide Not-to-exceed (NTE) figures for the recurring ODC expenditures for pricing purposes or rely on the contractor to provide estimates? | NTE figures are provided for travel but not for hardware. |
| 35 | X | X | Is there an incumbent contract associated with this program? If so, can you provide the contractor name, contract number, award date, and award value? | There is one award contract associated with this program. FFWD HSCETC-08-J-00013 has an O&M component for WebRMS and Daily Operations Log (DOL); There is no incumbent. | |
| 36 | X | X | Can you provide an anticipated/estimated award date? | The anticipated/estimated award date is May 28, 2010. This is subject to change if the Government determines that more time is needed for the Contractor to modify their proposals based on the forthcoming changes to the SOW. | |
| 37 | X | X | The SF33 shows System Change Requests as FFP while the solicitation (Section 5.6.1, Page 30) indicates that effort will be CPFF. Please clarify. | The CPFF language will be removed from the solicitation. The offeror may propose a number of staff considered necessary to support the SCR effort, SCR's are FFP. | |
| Solicitation | 38 | Section L, 5.2, Para 5 | Page87 | Are cover page, cover letter, executive summary, table of contents, table of exhibits, and compliance matrix included in the page limitations? | The appendices, cover page, cover letter, executive summary, project management plan, project summaries, table of contents, table of exhibits, and compliance matrix are not included in the page limitations. |
| Solicitation | 39 | Section L-5, Vol 1, 1.2.2. | Page 88 | Is ISO 9001:2000 Certification an equivalent certification in lieu of CMMI-2 for this RFP? | ISO 9001:2000 Certification is not an equivalent certification in lieu of CMMI-2 for this RFP. |
| Solicitation | 40 | L.1.5 | 88-89 | How long after submission of the proposal will the Demonstrations take place, if they are held? How will offerors be notified of Demonstration? What materials will the offeror be able to submit as part of the demonstration? What format will the demonstrations follow, i.e. will there be Q&A. | If demonstrations are held, notification will be sent via email. Demonstrations would be held two weeks after notification. No additional materials will be necessary. Format is open. Q&A will be via written question and answers. |
| Solicitation | 41 | L. Volume 1, Tab 2 Management Approach/Staffing, 2.7 | 89 | Recommend that labor category mapping be excluded from Technical Volume page count. | The labor category mapping is excluded from the Technical Volume page count. |
| Solicitation | 42 | L.5 | 90 | With the number of labor categories to map, will the government accept a table attachment, excluded from the maximum page count? | |
| (Volume 1, Tab 2 #2.7) | The labor category mapping is excluded from the Technical Volume page count. | ||||
| Solicitation | 43 | Section L, Volume 1, Tab 2, paragraph 2.7 | Page 90 | The paragraph states: | |
| “The Offeror is required to map their labor categories to the RFP categories and Labor Category Descriptions…” | |||||
| Please confirm that this mapping will not count against the page count for Volume 1. | The labor category mapping is excluded from the Technical Volume page count. | ||||
| Solicitation | 44 | 3rd paragraph, section 2.7 | 90 | Will the mapping of labor categories to RFP categories and Labor Descriptions count against the 40 page limitation? | The labor category mapping is excluded from the Technical Volume page count. |
| Solicitation | 45 | L, Volume 2—Cost/Price | 91 | Assumptions. Recommend that technical assumptions be excluded from Technical volume page count. | Technical assumptions will be excluded from the Technical Volume page count. |
| Solicitation | 46 | L.5 | 92 | The RFP requests two volumes for Cost/Price. Is it the government’s intent for this information to be in separate volumes or all included in Volume 2: Cost/Price Proposal? | |
| (Volume 3) | All included in Volume 2, see below for additional information. | ||||
| Solicitation | 47 | L-5 volume 3 | 92 | Title of section is “Volume 3: Supporting Information” but is part of the instructions for Volume 2: Cost/Price Proposal. Should this section be titled Volume 2, Tab 3: Supporting Information instead? Would all titling that follows also be under this structure? (I.e. Volume 2, Tab 3, 1. Direct Labor) | The solicitation will be amended to this format. |
| Solicitation | 48 | L.5 Vol 3.1 Direct Labor, 2nd paragraph | 93 | The RFP states that labor categories, rates, hours, and dollar totals “for each of the six projects identified in Table 1 of the SOW” are to be provided though there is no Table 1 included within the SOW. Would the Government clarify if this is applicable to the CADIS effort? | Removed. |
| Solicitation | 49 | Section L, Volume 3, | Page 93 | This paragraph states: | |
| 1. Direct Labor, 2nd paragraph | “The Offeror shall provide the labor categories, rates, hours, and dollar totals (including subcontractor costs) for each of the six projects identified in Table 1 of the SOW (Shared Services, Investigative Case Management, Intelligence Reporting and Dissemination, Security and Oversight, Management Reporting and Workflow, and Data Management), in the base and each option year.” | Removed. | |||
| The cited Table 1, containing the six projects identified above does not appear in the SOW; please clarify. | |||||
| Solicitation | 50 | L., Volume 3, 1. Direct Labor | 93 | We are unable locate referenced “table 1 and the identified tasks: Shared Services, Investigative Case Management, Intelligence Reporting and Dissemination, Security and Oversight, Management Reporting and Work flow, and Data Management.” Is this reference in error? | Removed. |
| Solicitation | 51 | Section L.5 | 95 | The Solicitation states in the delivery instructions that CRDS screening could delay “deliveries by one to five days” and follows with instructions on delivery using FedEx, UPS, etc. What are the procedures for hand delivery of proposal packages? | Hand deliveries will are not allowed due to the necessary package processing at Federal buildings. |
| Solicitation | 52 | Section L, 5.3 Para 1 | Page 95 | The solicitation states that the CRD screening delays can be from one to five days. As the proposal due date is April 8, 2010, offerors will have to subtract the maximum five day screening delay from the proposal due date and ship its proposal on April 3, 2010 to meet the submission date. Given this, will the government consider factoring in the maximum screening delay and extend the proposal due date? | As long as the packages are received at the CRDS on or before the due date and time, they are considered to be on time. |
| Solicitation | 53 | Section M: Para 1 | 99 | The RFP states that “Factor 4 (Small Business Subcontracting Plan)” is a pass/fail factor yet the “Rating Definitions for Small Business Subcontracting Plan Factors” at the bottom of Page 101 describes “Good, Acceptable and Unsatisfactory” ratings. Which rating approach will be used or is there a correlation? | Factor 4 is pass / fail. The good category will be removed. |
| Solicitation and Attachment 2 | 54 | Section M: Factor 4 and Attachment 2 small business subcontracting plan | Respectfully request the reconsideration of the 40% small business requirement be lowered as it relates to Section m factor 4. We whole heartedly support small business use, but usually are able to balance this across an entire IDIQ like EAGLE. With this being a single task award, and the work being primarily a COTS implementation, to provide the best solution at the lowest cost to the government, a COTS vendor that can meet this size scope is likely not a small business. | These numbers are set by DHS. The 40% requirement applies to the labor, not the total contract value. The recommended sub-contract percentages are within the 40%, not an addition to the 40%. | |
| Solicitation | 55 | M.2 | The description of Factor 4 states “Factor 4 is a pass/fail factor.”; however, the ratings included on page 101 include Good, Satisfactory, and Unsatisfactory. Please clarify. | Factor 4 is pass / fail. The good category will be removed. | |
| Solicitation | 56 | M.4 | 100 | In order to receive an Excellent rating on the Technical Evaluation should the Contractor propose the basic infrastructure required to meet the FRD requirements for future and optional capability? | |
| Attachment 1 | 57 | Section III – Assessment of Contractor Performance | 1 | The instructions state to “Please rate the Contractor’s performance in the following categories on a scale of 0 to 6: however, the listed rating scale is from 1 though 5. Would the Government please clarify this apparent discrepancy? | The categories are on a scale from 1 to 5. |
| Past Performance Questionnaire | |||||
| DHS/ICE BASELINE SECURITY REQUIREMENTS (BLSR) FOR AUTOMATED INFORMATION SYSTEMS (AIS) | 58 | Section 3.0 | 1 | The paragraph cites: | The contractor shall adhere to the current BLSR's contained in the MD4300A. |
| “The attached BLSRs should be used for completing C&A on …new systems undergoing C&A until DHS guidance becomes finalized. BLSRs for new DHS systems are currently in draft form and will be included as an attachment to the IT Security Program Handbook for MD4300A, Sensitive Systems.” | |||||
| No BLSRs are attached. Please clarify where we may find equivalent security requirements. | |||||
| FRD | 59 | 2 | 2 | “CADIS shall be purchased and fully implemented in a period spanning approximately 12 months (including: SLM and ICE investment planning/approval)” | No. the SLM representatives are shared among projects. However, we will get the resources needed from Architecture and System Assurance to support this effort according to the agreed-to schedule. |
| Will ICE provide a designated SLM representative for this engagement, or is the SLM representative shared across multiple ICE initiatives? | |||||
| FRD | 60 | 3 | 2 | “CADIS architecture must be scalable to support future FPS requirements” | Both |
| Is this future IT system or business requirements? | |||||
| FRD | 61 | 1.2 | 5 | Does the FPS require a GIS strategic planning process? | No. |
| FRD | 62 | Section 3.0 | Page 6 | What is the intent of the statement, “DHS/ICE network performance may limit the use of connectivity options that are available due to security concerns”? If there are limitations, are they all specified in the current documents so that we can anticipate those constraints in our systems design? | Network bandwidth is limited on the MCDs in the field to aircard bandwidth. Most offices have ethernet connections that the MCDs can plug into. Some offices still have dial up. Security for the MCDs when connected to the network is provided through a VPN token authentication. |
| FRD | 63 | 3 | 7 | Section 3, Bullet Item 4 reads "...Economic and Social Research Institute (ESRI)….” Did FPS intend this to read “…Environmental Services Research Institute (ESRI)...?" | Bullet 4 is incorrect. "Environmental Systems Research Institute" is correct per an email from ESRI. |
| FRD | 64 | Section 5.2.1 | 8 | The FRD states that “There will be an interface to SIS from each of the CADIS systems in the four Mega Centers.” Does this statement imply a requirement for a system in each of the four Mega Centers? | There is a separate SIS in each MegaCenter that CADIS will interface to. Whether there will be a CADIS system in each MC depends on the optimal architecture that the Contractor proposes. How they achieve the requirements should be explained in their proposed solution. |
| FRD | 65 | Section 5.2.1 | 8 | The FRD states that , “The number of alarm aggregation points is one per CADIS system.” Taken with the statement in the FRD that “There will be an interface to SIS from each of the CADIS systems in the four Mega Centers” does that mean four aggregation points or when related to “The number of alarm aggregation points is one per CADIS system” does the requirement stand at two aggregations points? | There is one aggregation point in each MegaCenter. If you add them up that's a total of four. |
| FRD | 66 | 5.2.4 | 8 | Can the FPS provide the number of incident case reports generated annually in their legacy WebRMS system and what percentage of those contain NIBRS offenses that require reporting to the FBI? | FPS is going to migrate from a proprietary coding format to the NIBRS format that is used by the FBI as a standard. RMS reporting is for internal use only. |
| FRD | 67 | 5.4.1 | 9 | Are the locations of the 9000 government facilities mentioned available in an ESRI GIS format or are they available only as an address? | CADIS will access the building GIS data from the ESRI database in RAMP using the FPS building number. |
| FRD | 68 | 5.4.1 | 9 | Are the sector/beat/areas polygons already defined in an ESRI GIS format? | This information is not currently defined. It will be defined during the requirements definition phase |
| FRD | 69 | 5.4.8 | 9 | Is Check-In information representative of the LEO logging into the system or does the LEO procedure have them checking in at timed intervals during their shift? | It's not related to the login.. It is activity driven check-in. |
| FRD | 70 | 5.4.10 | 10 | Is the expectation that the mileage be calculated depending on the route the LEO actually takes, the route a routing function would suggest, or an approximation as measured on a map by a human operator? | The milage is calculated on the actual route taken. |
| FRD | 71 | 5.6.4 | 10 | Please describe more fully the proximity search requirement and how this will be done with GIS functionality? | This will be defined during the requirements definition phase |
| FRD | 72 | 5.6.4 | 10 | Is the data described currently available in an ESRI GIS format? | Yes it is available through the interface to RAMP |
| FRD | 73 | 5.6.5 | 10 | Is the intention here for playback on multiple/fleet level unit movement? |
Can a use case be provided as an example when multiple unit tracking would be required?
| This capability has not yet been fleshed out and will be defined during the requirements definition phase after vehicle AVL capability is available. However, the COTS package must have AVL capability. | |||||
| FRD | 74 | 5.5.1 | 10 | “Dispatchers will require access to all maps…” Is this access to GIS information for their respective MegaCenters regions or all of the USA? Please clarify | CADIS must be able to access GIS information nation-wide. |
| FRD | 75 | Section 5.6.10 | 11 | The FRD states that “The system shall provide look up capabilities for all coded screen entries, emergency contact and hazard information, map information and building schematics and/ or NIBRS codes.” In the context of providing look up capabilities, would the Government please describe how such capabilities would relate to NIBRS codes? Is this a reference to a glossary-like capability? | The system should provide a data dictionary capability for maintaining the coding structure and cross-reference data. |
| FRD | 76 | 5.7.4 | 12 | Is there a frame of reference or use case for duplicate name checking? Within a RMS document, duplicate names can exist as people may play multiple roles in any given incident. | CADIS must provide the capability to look up any personnel associated with a facility that are involved in an incident. |
| FRD | 77 | 5.7.9 | 12 | Expanded definition of expectation of electronic signatures. Does this mean signatures as in the capture of a physical signature, or use of a digital signature on a document? | CADIS must provide a digital signature capability, not a physical signature. |
| FRD | 78 | Section 5.12.3 | 14 | The FRD states that “The system shall provide the user notification of National Special Security Events (NSSEs) or Incidents of National Significance with respect to providing the user notification of National Special Security Events (NSSEs) or Incidents of National Significance: Are these notifications generated from an external resource, or are they specially denoted CAD/RMS incidents whose status (as NSSE or INS) must be flagged to the user?” If these messages originate in an external system can the vendor assume that messages will be NIEM XML compliant? Will the messages be accessed through a NIEM Web Service?” | Notifications are generated internally. CADIS must be able to store events that may happen in the future. If external notifications are received, they will be in the NIEM XML format. |
| FRD | 79 | Section 5.14.4 | 15 | The FRD states that “The system shall allow for workload balancing between different Mega Centers with respect to requiring that the system allow for workload balancing between different Mega Centers: Is the requirement that the system support workload balancing as a fundamental operating principle (such that application components of the system may be efficiently distributed between Mega Centers)? Or is the requirement that all applications comprising the system be individually capable of operating in a distributed mode of operation (such that each individual application has the ability to leverage the resources of both Mega Centers as a means to reduce the overall impact a single Mega Center)?” | Distribution of application components among MegaCenters is acceptable. The MegaCenters must be able to operate independently. Failover from any MegaCenter to any other MegaCenter is also a requirement. |
| FRD | 80 | 5.13.3 | 15 | Upgrades and Rollback capabilities are supported. To insure full compliance what are practical definitions for separating and isolation as they pertain to the upgrade/rollback processes? | The version of the software should be the same at all times in all MegaCenters. |
| FRD | 81 | 5.16.1 | 16 | This conflicts with Section 5.3 of the FPS RFP Final document which indicates the MegaCenters will be paired with each center in a pair being the backup for the other. Please confirm that a primary server solution with failover to a disaster recovery site is the preferred solution. | The capability was specified incorrectly in the SOW. CADIS must provide failover capability from any MegaCenter to any other MegaCenter. |
| FRD | 82 | Section 5.16.1 | 16 | The FRD states that “The system shall be hosted at two facilities, namely Primary and Backup.” How does this relate to the requirement that “The number of alarm aggregation points is one per CADIS system?” | Same as above |
| FRD | 83 | Section 5.16.1 | 16 | The FRD states that “The system shall be hosted at two facilities: Primary and Back-up.” Does this statement prohibit an “Active/Active” environment where both servers are fully active at all times, i.e., no backup servers? | Same as above |
| FRD | 84 | Section 5.1.6.4 | 16 | The FRD states that “The system shall provide for automatic synchronization of databases in all locations.” The use of the work “all” implies more than two locations. Are there other locations planned outside of the two identified? | There are four MegaCenters. |
| FRD | 85 | Section 5.1.9.2 | 18 | THE FRD states that “CADIS shall have the capability to build interfaces to the following systems.” Is there a requirement to build these interfaces, or is the capability of the CADIS to be expanded to each of these interfaces sufficient? If the proposed CADIS already supports one or more of the interfaces does the Government propose to utilize that interface upon delivery? | It must have the capability to interface to the specified systems in the future. Expansion is acceptable. Utilization of an existing interface will have to be determined during the requirements definition phase. |
| FRD | 86 | Section 5.19.3 | 19 | The FRD states that “CADIS shall have the ability to build future interfaces to systems or organizations." Are the interfaces specified also future; or are they intermediate or a mix of both? If a mix, which are required upon award and which are future? | The SOW identifies the initial (required) interfaces vs. the Optional interfaces that will be considered for implementation at a future time. |
| FRD | 87 | Env. Cap. | 19 | Can you provide either the total or approximate number of incidents (dispatches) that will occur in the CADIS system? Per month or per year? | In 2009, 13M alarm signals were received that did not require action. 5.3M alarm signals required an action. 4.3M calls were received, resulting in 300K dispatches. 30K notifications to loca police, fire and EMS units were done. 38K criminal inquiries were run against the RMS. |
| FRD | 88 | Env. Cap. | 19 | Can you provide server and peripheral configurations of the Mega Centers that will be hosting the proposed CADIS system? | The Contractor is expected to propose the server capacity and configuration required by the COTS product. FPS will determine whether the existing servers meet the requirements, or whether new servers must be acquired. |
| FRD | 89 | Do all four Mega Centers have identical configurations? | Server configurations are the same at each MegaCenter. | ||
| FRD | 90 | Env. Cap. | 20 | Regarding Backup and Recovery, is there a current COOP method between the Mega Centers? Is the current configuration Server to Server or SAN to SAN? | There is currently a server to server backup and recovery capability. |
| FRD | 91 | 5.21 | 20 | Can FPS provide additional information on how they envision this integration working with CAD and perhaps explain how the current environment workflow operates? | Implementation of CADIS will dictate the workflow. FPS plans to adopt the workflow that is provided by the COTS product. |
| FRD | 92 | Section 5.23.2 | 21 | The FRD states that “CADIS servers and system shall be completely installed, tested, implemented, and operational for at least three months in the four FPS Mega Centers, prior to deploying to MCD users.” If the CADIS shall be “operational” for three months prior to deployment, what is the paradigm determination for an “Operational” system? | The system must meet all requirements specified in the FRD and be fully functional. The system must be full tested, free of defects and stable in the operations environment. The system must be in this state when implemented in the MegaCenters. FPS will use the system successfully for 3 months before the application is deployed to the MCDs. |
| FRD | 93 | Section 5.23.2 | 21 | The FRD states that “The CADIS servers and system shall be completely installed, tested, implemented and operational for at least three months in the four FPS Mega Centers, prior to deploying to MCD users.” Does this requirement supersede the requirement that the system be hosted in two facilities? | No. |
| FRD | 94 | Section 6.3.1 | 22 | The FRD states that “Dispatch functions must be available online in the primary location or the backup location." For determination in this metric, does this statement mean that if CADIS is not available at all four centers, but is available at either the primary or backup locations, the system is considered available online? | CADIS has to be operational at all four MegaCenters, as defined above, prior to deployment of the application to the MCDs. |
| 95 | Pre-Proposal Conference Questions (PPC) | Will you extend the proposal due date in view of the fact that the revised RFP is to be released next week? | If the technical approach or pricing are significantly affected by the changes, the Government may consider this request | ||
| 96 | PPC | Given the impending SOW changes, will you extend the due date to allow prime contractors and partners an opportunity to incorporate the changes? | See above. | ||
| 97 | PPC | Vendors prefer to stage factory test server hardware at the vendor test labs. Please confirm that this approach is acceptable and that FPS is open to Shipping GFE server hardware to Contractor facilities. | Assume the author meant ship the server from the Contractor's facitility to the ICE facility. No, the Contractor cannot install the COTS product in a server and put that server in an ICE environment. | ||
| 98 | PPC | Will the MegaCenters dispatch to a defined region or will every MegaCenter be capable of dispatching to any region? | Each MegaCenter must be capable of dispatching to any other MegaCenter's region(s) | ||
| 99 | PPC | We understand that we will will use existing MegaCenter H/W (defined as a computer system). Most modern CAD/RMS/GIS systems employ multiple display screens to segregate GIS from Call Taker/Dispatcher screens. Will the existing H/W support this capability? | Yes. There are at least 3 screens for each operations console. | ||
| 100 | PPC | Please refer to question 19. It appears that the response is related to another question. As the question does not address section 5.10. Could the government answer the question again? | Could not figure out which question they are referring to. | ||
| 101 | PPC | Will the Government provide answers to the un-answered questions | Yes. | ||
| 102 | PPC | Is CMMI level 2 certification required to bid? | Yes. Either the prime or the sub must be assessed at CMMI level 2 at the corporate level. | ||
| 105 | PPC | ||||
| 103 | PPC | Please clarify the comment concerning that the prime or vendor can fulfill the CMMI requirement | Either the prime or the sub must be assessed at CMMI level 2. We prefer that the prime be at level 2. | ||
| 104 | PPC | Is CMMI level 2 certification required at time of award or can it be fulfilled during the project performance? | The corporation must already be assessed at level 2 at contract award. The project can be brought up to level 2 during performance of the Base Year. | ||
| 105 | PPC | How does the Government expect to handle the implementation of the products? Will the Contractor be expected to provide training before the Government begins installation of the software? | The software can be implemented in the test environments without training Government personnel. All MegaCenter personnel must be trained before the system goes live in the MCs. All of the LEOs must be trained before the system is deployed to the MCDs. Training can be phased in according to the above constraints. | ||
| 106 | PPC | Is Big Fix a commercial product? Is there an API? | Yes it is a commercially available product. The Contractor will not have to procure it. ICE already has it. There is no API. The Contractor bundles the software in a package called an MSI that is deployed by Big Fix. | ||
| 107 | PPC | Is Help desk tool or interface for tier 2/3 support being provided by the Government? | The Government uses the Remedy Service Desk System. Laptops will be provided to the Contractor to obtain access to Remedy. All trouble tickets assigned to the Contractor will be passed to them via Remedy. | ||
| 108 | PPC | Is annual refresher training performed by the contractor? | Yes, for all new releases or changes to software functionality. | ||
| 109 | PPC | What is the small business size limitation for the 40%, 7 million? | The small business size standard for the NAICS code 541512 is $25 million. | ||
| 110 | PPC | Is a facility clearance required? | No, but the Contractor may not be able to get and store some PII and sensitive data if the facility is not cleared. That would mean that the Contractor may have to complete testing in the FQT environment where PII and sensitive data can be placed. | ||
| 111 | PPC | Regarding the requirement for participation in project over $10M, does the offeror need to be the Prime Contractor? | The offeror that submits the proposal is the prime contractor. If a partner was a sub on a contract of $10M, that partner could be the prime. | ||
| 112 | PPC | Is there no markup allowed on the primary software products by the Prime? | The COTS product is FFP and markup is not determined by the Government. | ||
| 113 | PPC | In the final solicitation, ICE stated NCIC and NLETS interfaces were required for initial implementation and all others should not be priced. However, the presentation indicates PTS is to be initially priced. | PTS need not be priced initially. The interface is from PTS to CADIS only. The data passed is only an alert that a guard post is not manned. | ||
| 114 | PPC | With regard to the subcontracting plan, can you clarify that the 40% requirment pertains to total subcontractor dollars? | The 40% requirement pertains to the overall Small Business Plan or total subcontractor dollars. The suggested break down percentages are within the 40%, not additional to the 40%. | ||
| 115 | PPC | Can we get an electronic copy of the presentation? | Yes. It will be posted on FedBizOpps. | ||
| 116 | PPC | Will the building 2D diagrams be provided by FPS? | Yes.However, this information is being compiled and will not necessarily be available at requirement definition time. That is why this capability is for a future implementation. | ||
| 117 | PPC | Is the SIS system a centralized system or does each MegaCenter have an independent SIS system? | Each MegaCenter has an independent SIS system. | ||
| 118 | PPC | Is or is not the 90 day phase in period part of the 1 year implementation period? | It is. | ||
| 119 | PPC | Re 8.0 of the PPT, bullet 1. Should the vendor provide optional pricing for server hardware? | IF the vendor needs hardware for their facility, they should provide the specifications for that hardware and their best price. The Government will determine whether the Contractor is given the funds to procure it or whether the Government will procure it and provide it. | ||
| 120 | PPC | Is travel required as part of the vendor's normal implementation tasks? | No. | ||
| 121 | PPC | Is the work done on travel FFP | No. The labor is CPFF and the travel expenses are cost reimburseable. | ||
| 122 | PPC | Does the Agency forsee any future requirement for a CBRNE component to CADIS? | Maybe, if the vendor has this capability, the Government would like to know about it. | ||
| 123 | PPC | Can you confirm that, as a small business, we would not need to submit a small business sub-contracting plan? | See FAR 19.702(b)(1). Subcontracting plans are not required from small business concerns. |
CADIS Questions & Answers for the Solicitation posted on March 5, 2010 on FBO
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File details come from the government source that posted it. Updated .