HSCEEC08R00002.pdf

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Attached to: Security Guard Services Federal contract opportunity
Solicitation number: HSCEEC08R00002
Issued by: Immigration and Customs Enforcement

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Solicitation for Security Guard Services Washington DC

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HSCEEC-08-R-00002

SOLICITATION, OFFER AND AWARD

4. TYPE OF SOLICITATION2. CONTRACT NUMBER 3. SOLICITATION NUMBER

7. ISSUED BY

CODE

8. ADDRESS OFFER TO (If other than Item 7)

ORDER UNDER DPAS (15 CFR 700)

6. REQUISITION/PURCHASE NUMBER

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

NEGOTIATED (RFP)

SEALED BID (IFB)

5. DATE ISSUED

1. THIS CONTRACT IS A RATED RATING PAGE OF PAGES

1 286

C. E-MAIL ADDRESS

EXT.NUMBERAREA CODE

B. TELEPHONE (NO COLLECT CALLS)A. NAME

10. FOR

INFORMATION

CALL:

CAUTION: LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

(Date)(Hour) local timeuntildepository located in copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the

SOLICITATION

9. Sealed offers in original and

PART IV - REPRESENTATIONS AND INSTRUCTIONS

OTHER STATEMENTS OF OFFERORS

EVALUATION FACTORS FOR AWARD

INSTRS., CONDS., AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND

LIST OF ATTACHMENTS

CONTRACT CLAUSES

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

SPECIAL CONTRACT REQUIREMENTS

CONTRACT ADMINISTRATION DATA

DELIVERIES OR PERFORMANCE

INSPECTION AND ACCEPTANCE

PACKAGING AND MARKING

DESCRIPTION/SPECS./WORK STATEMENT

SUPPLIES OR SERVICES AND PRICES/COSTS

SOLICITATION/CONTRACT FORM

PART II - CONTRACT CLAUSESPART I - THE SCHEDULE

SEC. DESCRIPTION

PAGE(S)

(X) DESCRIPTION SEC. (X)

11. TABLE OF CONTENTS

18. OFFER DATE17. SIGNATURE

SUCH ADDRESS IN SCHEDULE.

IS DIFFERENT FROM ABOVE - ENTER

15C. CHECK IF REMITTANCE ADDRESS

EXT.NUMBERAREA CODE

15B. TELEPHONE NUMBER

(Type or print)

AND

ADDRESS

OFFEROR

CODE FACILITY

16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER15A. NAME

DATEAMENDMENT NO.DATEAMENDMENT NO.

and related documents numbered and dated):

amendments to the SOLICITATION for offerors

(The offeror acknowledges receipt of

14. ACKNOWLEDGEMENT OF AMENDMENTS

CALENDAR DAYS (%)30 CALENDAR DAYS (%)20 CALENDAR DAYS (%)10 CALENDAR DAYS (%)

(See Section I, Clause No. 52.232.8)

13. DISCOUNT FOR PROMPT PAYMENT

designated point(s), within the time specified in the schedule.

by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the

12. In compliance with the above, the undersigned agrees, if this offer is accepted within ______________ calendar days (60 calendar days unless a different period is inserted

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

28. AWARD DATE

(Signature of Contracting Officer)

27. UNITED STATES OF AMERICA

25. PAYMENT WILL BE MADE BY

26. NAME OF CONTRACTING OFFICER (Type or print)

CODE

24. ADMINISTERED BY (If other than Item 7)

ITEM

(4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

41 U.S.C. 253 (c) ( 10 U.S.C. 2304 (c) (

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

21. ACCOUNTING AND APPROPRIATION

20. AMOUNT

19. ACCEPTED AS TO ITEMS NUMBERED

AWARD (To be completed by government)

CODE

02/19/2008

ICE/FPS/EACCG/R11/A

ICE/FPS/East CCG/Region 11/Group A

Immigration and Customs Enforcement

Federal Protective Service

Office of Acquisition Management

701 Market Street, Suite 4200

Philadelphia PA 19106

1600 ET 03/19/2008

Denise M. Morales 215 denise.morales@dhs.gov

521-2248

PAGE(S)

Peter J. Andrews

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (Rev. 9-97)

Prescribed by GSA - FAR (48 CFR) 53.214(c)

ITEM NO. SUPPLIES/SERVICES

QUANTITY

UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

2 286

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED

PAGE OF

HSCEEC-08-R-00002

(A) (B) (C) (D) (E) (F)

Security Guard Services at the National Building

Museum (Building # DC0030ZZ), located at 5th and F Streets, NW, Washington D.C., the Franklin

Court Building (Building # DC0404ZZ), located at

1099 14th Street, NW, Washington D.C., and the

Internal Revenue Service (IRS) Building (Building

# DC0560ZZ) located at 1750 Pennsylvania Avenue

NW, Washington D.C.

Delivery Location Code: DC0030

NATIONAL BUILDING MUSEUM

5TH AND F STREETS, NW

WASHINGTON DC

FOB: Destination

Period of Performance: 06/01/2008 to 05/31/2013

0001 Base Period Productive Hours 52860.5 HR

Period of Performance: 06/01/2008 to 05/31/2009

0002 Base Period Supervisory Hours 11384 HR

Period of Performance: 06/01/2008 to 05/31/2009

0003 Base Period Temporary Additional Services (TAS) 150 HR

Productive Hours

Period of Performance: 06/01/2008 to 05/31/2009

0004 Base Period Temporary Additional Services (TAS) 150 HR

Supervisory Hours

Period of Performance: 06/01/2008 to 05/31/2009

0005 Option Period I Productive Hours 52860.5 HR

(Option Line Item)

Period of Performance: 06/01/2009 to 05/31/2010

0006 Option Period I Supervisory Hours 11384 HR

(Option Line Item)

Period of Performance: 06/01/2009 to 05/31/2010

0007 Option Period I Temporary Additional Services 150 HR

(TAS) Productive Hours

(Option Line Item)

Period of Performance: 06/01/2009 to 05/31/2010

Continued ...

OPTIONAL FORM 336 (4-86)

Sponsored by GSA

PROPERTY OF THE U.S. GOVERNMENT – FOR OFFICIAL USE ONLY

DO NOT REMOVE THIS NOTICE.

PROPERLY DESTROY DOCUMENT WHEN NO LONGER NEEDED

SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS

01. DESCRIPTION OF SERVICES

The Contractor shall furnish professional security services, defined by this solicitation as armed security guard services, at the National Building Museum, located at 5th and F Streets, NW, Washington D.C., the Franklin Court Building, located at 1099 14th Street, NW and 1750 Pennsylvania Avenue NW, Washington D.C., and the Internal Revenue Service (IRS) Building, located at 1750 Pennsylvania Avenue NW, Washington D.C.

In furnishing these services, the Contractor shall provide all necessary corporate management, supervision, personnel, materials, supplies, training, licenses, permits, certificates and equipment, and shall plan, schedule, coordinate and ensure effective performance of, and conformance to, all aspects of the work statement contained herein. Offerors are advised to read the solicitation carefully and in its entirety before preparing their technical and pricing proposal.

02. CONTRACT TYPE

An indefinite delivery, indefinite quantity contract will be awarded under this solicitation.

Services shall be furnished via task order against the contract. Fixed-price line items task orders shall be placed.

03. ESTIMATED QUANTITIES

The estimated annual labor hour quantities for providing professional security services under the subject requirement are as follows:

National Building Museum (Building # DC0030ZZ, 5th and F Streets, NW, Washington D.C.)

Basic Productive Guard Services: 20,004

Basic Supervisory Guard Services: 616

Emergency Productive Guard Services: 50

Emergency Supervisory Guard Services: 50

Franklin Court Building (Building # DC0404ZZ, 1099 14th Street, NW, Washington D.C.)

Basic Productive Guard Services: 26,832

Basic Supervisory Guard Services: 8,760

Solicitation Number: HSCEEC-08-R-00002

B-1

Emergency Productive Guard Services: 50

Emergency Supervisory Guard Services: 50

Internal Revenue Service (IRS) Building (Building # DC0506ZZ, 1750 Pennsylvania Avenue NW, Washington D.C.)

Basic Productive Guard Services: 6,024

Basic Supervisory Guard Services: 2,008

Emergency Productive Guard Services: 50

Emergency Supervisory Guard Services: 50

Note: Section J, Exhibit 1 is a listing of locations anticipated for coverage at the time of solicitation. Additional posts may be unilaterally added or deleted to the contract via a modification to either the contract and/or the task order.

04. PRICES

A. Pricing Required for All Services and Performance Periods

Offerors must quote prices for all services required during the initial performance period, as well as for each option period, in order to be considered for award. Offerors submitting partial pricing information shall be ineligible for award of the contract.

B. Department of Labor Wage Determination and/or Collective Bargaining Agreement

1. The minimum wage rates and fringe benefits applicable to the initial period of performance are outlined in the Department of Labor (DOL) Wage Determinations and/or Collective Bargaining Agreement (CBA) included within the request for proposal.

States: District of Columbia, Maryland, Virginia

Area: District of Columbia Statewide Maryland Counties of: Calvert, Charles, Frederick, Montgomery, Prince George's, St. Mary's Virginia Counties of: Alexandria, Arlington, Fairfax, Falls Church, Fauquier, King George, Loudoun, Prince William, Stafford

Wage Determination No: 2005-2103, Revision No. 4, dated 07/05/2007 applies to the Franklin Court Building (DC0404ZZ). This Wage Determination is contained in Section J, Exhibit 8C.

B-2

The National Building Museum (DC0030ZZ) and the Internal Revenue Service (IRS) building (DC0506ZZ) have a Collective Bargaining Agreement (CBA) in place. The CBA pertaining to each building can be found in Section J, Exhibit 8A and 8B respectively.

2. The applicable job classifications under this solicitation are: Guard II Armed. These classifications reflect the minimum wage rates that the Contractor must pay to all employees working under the order. The Contractor shall also be responsible for complying with all other requirements of the wage determination, including all fringe benefits, such as vacations, holidays, uniform allowances, etc.

C. Option Pricing

1. Offerors shall price the options for the four (4) additional 12-month periods by assuming that the minimum hourly wages and fringe benefits established by the Administrator, Wage and Hour Division, U.S. Department of Labor, for the initial performance period will apply to the four (4) additional 12-month option periods.

2. In the event the Government exercises an available option, the Government shall provide the Contractor with the most current Department of Labor wage determination. The Contractor shall pay all employees covered by Fair Labor Standards Act and Service Contract Act at least the wages and fringe benefits cited on the new wage determination, effective with the start date of the new option period.

3. Option prices will be adjusted in accordance with FAR clause 52.222-43, Fair Labor Standards Act and Service Contract Act - Price Adjustment (Multi & Option Contracts) (May 1989). See Section I for the full text of this clause. The Contractor must furnish copies of the Contractor’s payrolls to accompany any request for an adjustment to the option pricing.

D. Unbalanced Pricing

Each offeror is cautioned that its pricing proposal may be rejected as non-responsive to the solicitation requirements if it is materially unbalanced as to prices for the initial performance period or any option period. A pricing proposal is considered to be materially unbalanced when it is based on prices that are significantly less than cost for some work and prices that are significantly overstated for other work.

E. Contingency Pricing

Offerors must not include contingency allowances to cover increased costs for which adjustments are provided under Federal Acquisition Regulation (FAR) Clause 52.222-43 – Fair Labor Standards Act and Service Contract Act – Price Adjustments (Multiple Year and Option Contracts)(May 1989). Refer to Section I for the full text of this clause. For cost/price factors that are subject to variation, but are not subject to adjustment under FAR clause 52.222-43, offerors may factor in contingency allowances.

B-3

B-4

F. Pricing of Services

1. The hourly prices quoted below must be inclusive of all direct costs, indirect costs, and profit.

Offerors must include all costs associated with providing the services described herein.

2. The Government shall not be responsible for compensating the Contractor for any costs tied to solicitation requirements but not factored into the proposed prices, either by the Contractor’s intention or by mistake.

G. Definitions

1. Basic Services – Basic services are the permanent ongoing services included in the task order at time of award or added through modification. For these services the Contractor shall be compensated using the Basic Services Rates listed above.

2. Temporary Additional Services

a. During the term of the task order, the Government may have requirements for temporary additional service (TAS) requirements that are separate from the basic requirements for each task order. Due to the nature of these services, the Contractor may be required to provide them with little advance notice.

The Government may require temporary additional services under circumstances allowing for less than 72 hours advance notice. For these services the Contractor shall be compensated using the TAS rates proposed by the offeror and accepted by the Government. The TAS rate shall apply for a maximum of 72 hours after start of such services. After the initial 72 hours of service the basic services rates shall apply.

SECTION C – STATEMENT OF WORK

Guard Services Requirements Table of Contents

1 Introduction

1.1 Use of Acronyms

1.2 Introduction (General)

1.3 Introduction (FPS)

1.4 Introduction (Contract)

1.5 Introduction (Delivery/Task Orders)

2 Contract Start-Up, Review, and Follow Up

2.1 Conferences and meetings

3 Authority and Jurisdiction, Permits, Licenses and Adherence to Laws

3.1 Prior to the Commencement of the Contract

3.2 During Performance of the Contract

4 Qualifications of Personnel

4.1 General Qualifications

5 Quality Control

5.1 Contractor Provided Quality Control

5.2 Government Provided Quality Control

6 Services Required – Non-Supervisory Security Guards

6.1 Order of Precedence

6.2 Security Guard Post Assignment Record

6.3 Typical Duties

6.3-1 Access/Egress Posts 6.3-2 Roving Posts 6.3-3 Traffic Control 6-3-4 Receipt, Use, and Safekeeping of Keys 6.3-5 Security and Fire Systems 6.3-6 Utility Systems 6.3-7 Building Rules and Regulations 6.3-8 Physical Security, Law and Order 6.3-9 Unauthorized Access 6.3-10 Hazardous Conditions 6.3-11 Response to injury or Illness 6.3-12 Additional Duties 6.3-13 Reports, Records and Testimony 6.3-14 Civil Disturbances 6.3-15 Emergencies

C-1

6.3-16 Primary Security Response

6.4 Recording Presence

7 Key Personnel (Contract Manager and Supervisors)

7.1 Special Requirements for Contract Manager

7.2 Services Required - Contract Manager (Key Personnel)

7.3 Services Required – Supervisor (Key Personnel)

7.4 Special Requirements for Supervisors

8 Work Scheduling Procedures

9 Reporting Man Hours Provided

10 Contract Guard Labor Category

11 Contract Effort Required

11.1 Contract effort Required – Productive Hours

11.2 Contract Effort Required – Supervisory Hours

11.3 Contract Effort Required – Reserve Security Guard Force

12 Limitation of Labor Hours to be Provided by Individual Employees

13 Relief and Lunch Breaks

14 Training

14.1 General

14.2 Training requirements by Position

14.2.1 Security Guards (Supervisory and Productive)

14.2.2 Supervisors

14.3 Written Examination

14.4 Weapons Training and Qualifications

14.5 Minimum Age for Firearms Licensing

14.6 FPS Specific Training

14.7 Government Provided Magnetometer / X-ray Training

14.8 CPR / AED / First Aid Training

14.9 Other Special Training

14.10 Training of Replacement Employees

14.11 Schedule of Provided Training and Testing

14.12 Government Provided Training – Failure to Attend

14.13 Training Waivers

15 Medical and Physical Qualifications

15.1 General

15.2 Medical Standards

15.3 Physical Demands

C-2

15.4 Initial and Recurring Screening for Illegal Drugs

15.5 Government Requested Screening

16 Conduct of Contractor Personnel

17 Government and Contractor Provided Property

17.1 Government Furnished Property (Use, Accountability and Care) 17.1-1 Use of Government Property 17.1-2 Accountability of Government Property 17.1-3 Safeguarding Government Property 17.1-4 Malfunctioning Government Property

17.2 Contractor Furnished Property (Use, Accountability, and Care) 17.2-1 Contractor Furnished Property 17.2-2 Equipment 17.2-3 Uniforms 17.2-4 Supplementary Equipment

18 Regulations, Handbooks and Other Applicable Documents

19 Security Guard Certification / Security Requirements 19-1 General

19.2 Security Management

19.3 Suitability Determination / Enter on Duty Decision

19.4 Suitability Adjudication

20 Security Clearance Requirements

20.1 Background Investigations

20.2 Access to Classified Information (Contractor)

20.3 Continued Eligibility

21 Personal Appearance and Grooming Standards

22 Contract Employee Reinstatements

23 Contractor’s Personnel Filing System

24 Contract Transition

24.1 Phase Out of Contract and Continuity of Service

25 Performance Evaluations

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1 Introduction

1.1 Use of Acronyms

This Solicitation/Contract contains numerous acronyms. Whenever a new term is introduced in the Solicitation/Contract that will be referred to by an acronym, the acronym will appear next to the term in parentheses ( ). The acronyms that will appear in the Solicitation/Contract are listed below for easy reference:

ATR Agency Technical Representative SGIM Security guard Information Manual CM Contract Manager CPM Contract Performance Monitor CO Contracting Officer COTR Contracting Officer’s Technical Representative DHS Department of Homeland Security DOL Department of Labor FAR Federal Acquisition Regulation FLEP FPS Law Enforcement Personnel FPS Federal Protective Service FSS Federal Supply Service, General Services Administration HSAM Homeland Security Acquisition Manual HSAR Homeland Security Acquisition Regulations ICE Immigration and Customs Enforcement MAS Multiple Award Schedule Public Buildings Service SAS Special Additional Services SF 30 Standard Form 30 (Amendment of Solicitation/Modification of Contract) SOW Statement of Work SUPV Supervisor TAS Temporary Additional Services

1.2 Introduction (General)

A. This is a Statement of Work (SOW) for Department of Homeland Security (DHS) Federal

Protective Service (FPS) Solicitation HSCEEC-08-R-00002.

B. As an integral component of the FPS security effort, the Contractor shall provide and maintain all management, supervision, manpower, training, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports, and files necessary to accomplish security guard services as described and required in this SOW and in Sections B, D, E, F, G, H, I and J of this Solicitation/Contract. The Contractor shall perform to the standards required in this Contract and will be expected to work closely with FPS representatives throughout the duration of the Contract.

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C. Important Note: Where the Government identifies and references specific

Solicitation/Contract Section numbers, that reference refers to that Section in its entirety, including every subsection having the same letter and/or letter-number prefix. For example, a reference to the requirements of “Section C” includes all of Section C. Similarly, a reference to Section 7 includes Sections 7.1, 7.2, and so on, through the last subsection identified with a prefix of “7.”

1.3 Introduction (FPS)

A. FPS is the security and law enforcement component of the Department of Homeland

Security, Immigration and Customs Enforcement. FPS is responsible for protecting federally owned or leased facilities. FPS’s mission is to provide a safe environment in which Federal agencies conduct their business without fear of violence, crime or disorder.

B. Contract security guards have a crucial and highly visible role in support of FPS’ mission.

They are usually the first (and sometimes only) contact visitors have with the Federal community, and they are usually the first line of defense in a federally controlled facility.

Visitors and federal employees perceive the contract Security Guards to be integral with the FPS mission. It is crucial that the Contractor ensure that their employees realize the importance of their role, and perform their duties courteously and professionally at all times.

1.4 Introduction (The Contract)

The Government intends to incorporate the contents of this Solicitation/Contract and the successful Offeror’s entire proposal (price and technical) into a Fixed-Price Requirements type Contract between DHS/FPS and that Offeror (see additional information in Section L).

1.5 Introduction (Delivery/Task Orders)

A. Services required under this Contract shall be ordered using a government Order for Supplies and Services form. This form is commonly referred to as a “delivery order” or a “task order.” For the purpose of this Solicitation/Contract, the form shall hereinafter be referred to as a “task order.”

B. Each task order issued by the Contracting Officer (CO) shall contain the specific building(s), post locations, hours of service, and period of service required by the Government.

C. The Government has the unilateral right to add, decrease, cancel, or modify services stated in each task order issued, as long as the change is within the scope of the Contract and task order. The Contractor will be obligated to provide services at the specified hourly rates contained in Section B. All modifications to task orders will be accomplished using a Standard Form 30 (SF30) (form subject to change), Amendment to Solicitation/Modification of Contract. If the Government has new requirements that are not directly related to an existing task order but are within the scope of this Contract, those services will be ordered by a separate task order.

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D. Temporary or Special Additional Services (TAS/SAS) will be issued through separate task orders. Depending on the circumstances of each order, TAS/SAS orders may be issued verbally between the CO and/or his/her designated representative and the Contractor and formalized in a written task order as soon as possible after the order is made. See Section G- 2 for additional information regarding invoicing and payment for TAS/SAS.

2 Contract Start-Up, Review, and Follow-Up

2.1 Conferences and Meetings

A. Immediately after award of the Contract and prior to the Contractor’s performance at the work site(s), the FPS CO shall notify the Contractor, and the FPS Contracting Officer’s Technical Representative (COTR) to schedule a pre-performance meeting that includes an in-depth review of the total Contract requirements and a review of the Contractor’s Transition Management Plan.

B. During the performance of the Contract, the FPS CO, COTR, and the Contractor shall meet annually or on an as-needed basis to discuss all relevant Contract issues. A mutual effort will be made to resolve all problems identified. The Contractor and the CO or shall sign the written minutes of these meetings, which will be prepared by the Government and incorporated into the Contract file. Should the Contractor not concur with the minutes, the Contractor shall state, in writing to the CO, any areas of clarification or disagreement within 5 days after receipt of the meeting minutes. Those comments shall be included with the report in the Contract file.

3 Authority and Jurisdiction, Permits, Licenses, and Adherence to Laws

3.1 Prior to Commencement of Contract

A. The Contractor will perform services in National Building Museum, 401 F Street NW, Washington, D.C., the Franklin Court Building, 1099 14th Street NW, Washington, D.C., the Internal Revenue Service (IRS) Building, 1750 Pennsylvania Avenue, NW Washington, D.C., and 1125 15th Street, located at 1125 15th Street NW Washington, D.C.

B. The Contractor must possess ALL licenses required to perform services in Washington, D.C.

C. Important Note: The Contractor bears the sole burden for ensuring that all legally required licenses and permits are obtained and renewed as specified by the regulating agency. This information is provided as a guide only. The Contractor must verify and comply with all Federal, State, and Local requirements, whether listed here or not.

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D. Prior to commencement of work under this Contract, and except where precluded by local law or ordinance, the Contractor shall make and complete all arrangements with the appropriate officials in the state or local jurisdiction in which the services are to be performed to:

1. Obtain all licenses and permits required for each security guard and supervisor to serve as an armed security guard with the authority to hold and detain individuals suspected of committing crimes. The Contractor will not be reimbursed for services rendered by a Security Guard lacking appropriate permits and certifications.

2. Provide any official bond(s) and insurance required, and pay any fees or costs involved or related to authorization for the arming of any employees engaged in providing services specified under this Contract.

3. The Contractor shall furnish a legible copy of all legally required licenses and permits

(excluding permits and licenses issued to individual Contract employees) to the CO prior to the Contract start date and again within 15 days after each option period exercised by the Government. The Contractor shall complete and certify a written record that shows names and issue dates for each Contract employee having each and all legally required licenses, permits, and certifications. This written Contractor certification shall state that all legal requirements have been fulfilled prior to the commencement of any Contract work. The Contractor shall provide an updated record to the Government upon the CO’s or COTR’s request. The CO, COTR and all other authorized Government personnel shall have the express authority to examine these documents upon request at any time during the duration of this Contract.

4. Obtain, possess, and maintain all business and corporate licenses required to operate as a commercial security service within the entire geographic area covered under this Contract prior to performing any work under this Contract.

E. Important Note: Failure by the Contractor to obtain all required licenses as of the Contract start date will be grounds for termination for default.

3.2 During Performance of Contract

A. In performance of work under this Contract, the Contractor shall be responsible for maintaining current, valid copies of all licenses, permits, certifications, and registrations and for complying with all applicable Federal, state, and local laws and regulations associated with licensing and permit issuance. The CO, COTR and all other authorized Government personnel shall have the express authority to examine these documents upon request, at any time, during the duration of this Contract.

B. The Contractor must pay all costs and fees associated with applying for, receiving, and maintaining all such permits and licenses throughout the course of the Contract, including any and all option periods the Government exercises. The costs associated with this

C-7 requirement must be factored into the Contractor’s hourly rate, as they will not be itemized or paid for separately by the Government.

C. Failure by the Contractor to maintain valid licenses and permits will be cause for the

Government to take Contractual actions, up to and including termination for default. For instance, if an armed guard’s firearms permit expires, and he/she is legally required to possess a valid license while armed, the CO will require that the guard be removed from the post until a valid permit is obtained. If the Contractor fails to renew a required license and the controlling authority (state, local, etc) orders the Contractor to cease performance until the license is renewed, the Government may terminate the Contract for default or take other remedies, such as issuing a Stop Work Order, obtaining performance by other sources, and deducting those costs from the Contract price.

D. Where Contract employees are required by law to individually apply for licenses and/or permits, and a fee is required by the licensing agency, the Contractor shall remunerate the employee for all costs and fees associated with obtaining the required license/permit.

Under no circumstances shall a Contract employee be required to pay for a contractually required license or permit without being fully reimbursed by the Contractor.

E. Armed security guards must carry their firearm license/permits (and, where legally required, their concealed weapons permits) on their person while on duty, unless local or state law requires the Contractor to maintain the records. Failure by an armed security guard to carry a valid firearm certificate or permit while on duty shall result in the security guard being removed from the armed post until the certificate or permit is obtained.

4 Qualifications of Personnel

4.1 General Qualifications

A. Subject to existing law, regulations and/or other provisions of this contract, illegal or undocumented aliens will not be employed by the Contractor, or with this contract. The Contractor will ensure that this provision is expressly incorporated into any and all subcontracts or subordinate agreements issued in support of this contract.

B. To be eligible to perform under this Contract, all uniformed Contract employees must meet, to the satisfaction of the CO and COTR, the following requirements:

1. Be a citizen of the United States of America.

2. Have a Social Security Card issued and approved by the Social Security Administration.

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3. Be at least 21 years of age. While there is no limit as to the maximum age of security guards, all security guards must be able to withstand the physical demands of the job and must be capable of responding to emergencies.

Note: At the request of the COTR, the CO may waive the minimum age requirement where the applicant meets all of the other minimum requirements and is legally eligible to perform the required duties.

4. Possess, at a minimum, either a high school diploma or a GED equivalency certificate.

5. Speak English fluently, read and comprehend written English, and compose coherent written reports in English. Bi-lingual security guards may be an asset to the Contractor, but in no circumstances should the Contractor permit a security guard who does not have a good command of the English language to work under this Contract.

6. And meet one of the following experience/education requirements:

a. Three years of security experience within the past five years; or

b. An Associate’s Degree in a related field and at least one year of experience; or

c. Three years of military or National Guard (active duty or reserve) experience; or

d. Successful completion of Police Officer’s Standard Training (POST) course; or

e. Any reasonable combination of the above (i.e., one year of security experience plus one year of college coursework related in the field).

Note: The Contractor shall be responsible to the Government for acts and omissions of his own employees and for any Subcontractor(s) and their employees.

C. Prior to working under the Contract, every supervisor and guard must possess a valid FPS certification card. The FPS certification card is evidence that the guard has:

1. Received a favorable adjudication from FPS;

2. Passed the medical examination;

3. Completed the required training;

4. Passed the required examination(s);

5. And meets all other qualification criteria to be an FPS Contract security guard.

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5 Quality Control

5.1 Contractor-Provided Quality Control Plan

A. Adequate and consistent quality control is an essential component of successful Contract performance. The Contractor shall develop and adhere to the Quality Control Program accepted by the Government upon Contract award. The Contractor’s Quality Control Program shall include, but not be limited to, the following areas:

1. A description of the type, level, and frequency of inspections performed by the

Contractor’s Quality Control Monitors. (This does not pertain to routine inspections performed by Area Supervisors as part of their normal duties.)

2. Quality Control Inspection Check Lists used to conduct inspections which include, as a minimum, checks of: equipment, uniform and appearance; attendance and/or compliance with (DHS form TBD) Sign in/out procedures; knowledge of and adherence to Duty Book requirements; knowledge of and adherence to screening equipment operating procedures; possession of certification and company identification card(s); possession of required licenses and permits; current firearms qualifications; and overall performance.

3. A description of the Contractor’s employee reward/incentive program and the

Contractor’s discipline procedures, used when the Contractor’s Quality Control Monitors or the Government notes superior or deficient performance.

4. Resumes for all employees appointed to serve as Quality Control Monitors. Under no circumstances shall individuals appointed as Quality Control Monitors serve as uniformed employees working under this Contract.

B. Quality Control Inspection Reports shall be prepared by approved Quality Control Monitors and remain on file at the Contractor's facility in sequence by inspection date for all inspections made during the entire Contract period. Follow-up reports shall be prepared and maintained in the above manner.

C. Inspections shall be conducted by the Contractor in accordance with the Quality Control Plan and as frequently as necessary to ensure effective performance by the Contractor. While the Contractor may perform more inspections than are required in the Quality Control Plan, in no event shall the Contractor perform fewer inspections than required by that Plan.

D. The Contractor’s Quality Control Monitors must be identified and their resumes submitted in writing by the Contractor to the CO and COTR for approval prior to them performing any inspections under the Contract. All changes in appointments shall require the same approval.

E. The Contractor shall maintain a file of all inspection reports related to the Contract and shall make those reports available to the CO or COTR upon request. The CO or COTR may also request a copy of each inspection report to be forwarded at the time it is prepared. The

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Contractor shall brief the COTR of any serious problems or deficiencies noted during an inspection and shall inform the COTR of all actions taken or planned to resolve the problem.

F. If the Contractor’s performance indicates that additional quality control measures are needed, the CO and COTR will meet with the Contractor to discuss the Contractor’s performance, Quality Control Plan, and any other areas of concern. Through the CO, the COTR may request that the Contractor take additional steps to improve both the overall performance of the Contract and adherence to their Quality Control Plan.

G. The Government shall consider the Contractor’s adherence to their stated Quality Control Plan during annual performance evaluations. Failure by the Contractor to adhere to their stated Quality Control Plan’s schedules, methods, forms, etc., may result in Contractual actions being taken by the Government (e.g., the CO has the authority to negotiate and take an equitable adjustment from the Contractor’s monthly payment for Quality Control not provided) Repeated offences can result in termination for default.

5.2 Government-Provided Quality Control

A. The Government shall use all methods deemed necessary to ensure that the Contractor’s employees are in a constant state of awareness and readiness. These methods may include uniformed or undercover surveillance by FPS staff; intrusion tests by undercover FPS staff to evaluate the security guards’ actions; and surveys of building tenants regarding the security guards’ performance, including the security guards’ professionalism, courtesy, and knowledge of their assigned duties.

B. In the event a serious breach of assigned duty by the Contractor’s employee(s) is identified during a quality control exercise, the CO and/or COTR shall immediately contact the Contractor to discuss the Government’s findings and the steps the Contractor will take to correct the problem(s).

C. The Government may assess price deductions for services not rendered according to the provisions of this Contact. See Section G-5, Application of Criteria for Deductions, for further details.

6 Services Required – Non-Supervisory Security Guards

6.1 Order of Precedence

The Contractor’s employees shall perform the services as prescribed by:

A. The Contract, including the task order(s);

B. The Security Guard Post Assignment Record (DHS form TBD);

C. The Officer's Duty Book (including FPS Operating Orders and Standard Operating

Procedures and the Building Occupant Emergency Plan);

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D. Security Guard Information Manual (SGIM)

In the event of an inconsistency between documents, the Contract takes precedence over other documents.

6.2 Security Guard Post Assignment Record

A. Security guards shall perform all tasks in accordance with the duties outlined on the Security

Guard Post Assignment Record (Post Orders), which are prepared by FPS for all shifts on each post. The Post Orders define the specific duties that the contract security guards are to perform. The security guards shall not deviate from the directions provided by the Post Orders except in emergencies or as directed by the COTR. The FPS COTR may modify, amend, and/or revise the Post Orders to change shift duties, start and stop times, and post locations provided the change is within the Contract scope has no impact on the Contract cost. Such changes shall not require modification to the task order or Contract.

B. On occasion Federal facilities may be directed to close resulting in an “unexpected holiday” work schedule for the guards. Instructions for tour of duty on an unexpected holiday will be included within the General Duties section of the post orders.

C. The duties of most security guard posts require that a security guard not leave his post until properly relieved. Where this is required, it will be specifically stated on the Post Orders.

Additionally, each task order will identify posts that require relief breaks.

D. Changes to the post orders that increase or decrease the number of hours specified, that increase or decrease the amount of equipment and/or supplies required, or otherwise affect the Contractor’s cost or the Contract price, must be made by the CO through a written modification to the Contract or task order. The Contractor may be financially liable for accepting or implementing changes by anyone other than the CO; therefore, the Contractor shall be responsible for verifying with the CO whether any requested changes should be provided pending issuance of a Contract or Task Order modification.

6.3 Typical Duties

A. Security guards will be required to perform a variety of security-related duties, depending on the type of posts to which they are assigned. Each security guard post will have a Security Guard Post Assignment Record (Post Orders) and an Officer’s Duty Book.

B. Security guards must be thoroughly familiar with the post orders at all posts where they are assigned to work. Under no circumstance should any security guard neglect his/her assigned duties in order to familiarize him/herself with post orders.

C. Security guard post assignments may include, but are not limited to the following duties and responsibilities:

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1. Access control;

2. Package screening;

3. Personnel screening;

4. Traffic control;

5. Visitor processing;

6. Vehicle inspection;

7. Communications and dispatching;

8. Patrol operations;

9. Emergency and event response;

10. Raising and lowering flags.

D. Security guards should be familiar with the area of their posts. Off-going guards should provide a brief to on-coming guards of the events and occurrences that have recently happened, are continuing, or are anticipated for the post.

6.3-1 Access/Egress Posts

A. Security guards must be mentally alert and physically ready to operate and enforce the

Government’s system of personnel identification and access/egress control.

B. Security guards assigned to access/egress posts shall be knowledgeable of the location and use of the nearest first aid kit, fire extinguisher, fire alarm, emergency exit, and duress alarm (if any), and shall be ready, willing, and able to use them as necessary and as required by the post orders.

C. Security guards will control access to the post area by observing, detecting, and reporting violations of post regulations as directed by the Post Orders. Security guards must provide and maintain complete and effective surveillance, inspection and protection of all internal and perimeter areas within the designated parameters and limits of the assigned post.

D. Security guards will process visitors as directed in the Post Orders by verifying visitors’ identification, contacting agency sponsors or escorts, fabricating and issuing visitor passes, entering and maintaining data on visitor logs or automated visitor data base programs, and ensuring visitors are presented for appropriate personnel and package screening.

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E. Security guards shall perform package inspection when and as directed by the Security Guard

Post Assignment Record (Post Orders), or as directed by the COTR in the event of an emergency or an elevated security posture. These inspections may be conducted using automated technology or by manual, visual surveillance and include, but are not limited to, inspection of packages, briefcases, purses, canisters, bags, valises, and other containers in the possession of visitors, employees, and other persons arriving on, working at, visiting, or departing from the facility. Admittance will be denied to those persons refusing to submit to a voluntary inspection, except for those persons exempted by specific Government directive.

F. Security guards will be responsible for operating all security equipment on post, such as X-ray machines, magnetometers, and closed circuit television (CCTV). No security guard shall be permitted to work alone on any post containing security equipment without prior training on that specific equipment.

G. Security guards will be required to conduct and report on security equipment performance tests as directed in the Post Orders. Daily, weekly, or monthly performance tests may be conducted on security equipment such as walkthrough and hand-held magnetometers, x-ray machines, ionizers, air samplers, under-carriage inspection systems, active traffic barriers, and other automated security devices. The results of the tests are to be recorded on an appropriate form provided by the Government as directed in the Post Orders.

H. Security guards will be required to answer questions and provide directions to visitors and building tenants. Prior to arriving on duty, each security guard shall be familiar with the name, address, and location of his/her post, as well as the post orders of the assigned post.

Each security guard shall be familiar with each tenant Agency’s name and the locations within the facility of the most commonly sought-after offices or locations, such as service offices, restrooms, elevators, entrances and exits, retail spaces, and parking areas, and shall provide that information to any visitor upon request.

6.3-2 Roving Posts

A. Security guards will conduct patrols in accordance with routes and schedules established in the Post Orders. They will observe, detect, report, and respond to all suspected or apparent security violations. Roving security guards will be responsible for maintaining logs, reports, and files of all incidents and occurrences encountered during the patrol tour. Patrol duties will be performed in a professional manner, with the security guards responsible for observing the environment, and, when necessary, questioning those persons whose activities arouse suspicion. Patrol security guards will serve as the first responder to all security alarms and emergencies occurring within the area of assignment.

B. Some posts may require a combination of fixed hours at a security guard booth and roving patrols. Security guards should adhere to the patrol schedule as outlined in the post orders or as directed by the COTR.

6.3-3 Traffic Control

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When required by the Post Orders, security guards will direct traffic (vehicular and pedestrian), control parking, issue traffic courtesy violation notices, and observe the environment for suspicious vehicles or persons. Security guards may operate traffic control points and identify, delay, and detain all suspicious vehicles and personnel as necessary to maintain a level of security sufficient to ensure the safety and protection of all personnel, property, and resources within the facility.

6.3-4 Receipt, Use, and Safeguarding of Keys

A. Based on the Post Orders and coordination with the COTR, security guards will be responsible for receiving and using keys, “key cards,” lock combinations, etc, that are issued for the security guards’ use. Keys and access control devices must be safeguarded and secured as sensitive assets as directed by Post Orders. All such keys and access devices are the property of the Government and are to be returned to the issuing agency at the termination of the Contract.

B. Security guards shall not be permitted to remove the keys and other access control devices from the facility premises unless specifically authorized by the COTR. Keys or access control devices that are missing, lost, unusable, and/or stolen shall be immediately reported to the FPS MegaCenter, the COTR, and the security guard’s supervisor as soon as the security guard detects the loss or the problem. See Section G for Contract price reductions that may be taken because of lost, stolen, or damaged keys and access control devices that were under the control of a Contract security guard at the time of their disappearance.

C. Refer to Paragraph 17. Accountability for Government Property, for additional information regarding the use and handling of Government furnished property.

6.3-5 Security and Fire Systems

A. Security guards will monitor and operate building fire alarm, environmental and intrusion detection systems, closed circuit television systems, automated access control systems, package and personnel screening systems, communications systems, and other protection devices or building equipment located on or near the post, in accordance with the Post Orders.

B. When an alarm sounds, the security guard must immediately report and record the incident as required by the Post Orders.

C. Security guards shall not disengage, shut off, remove, reposition, obstruct, or in any way interfere with the Government video surveillance cameras/systems. See Section G for deductions that may be taken because of damaged or broken surveillance equipment that was under the control of a Contract security guard at the time of its malfunction or breakage.

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D. Security guards shall immediately notify their supervisor, the COTR, and the FPS

MegaCenter if any of the systems under their control malfunction, fail completely, or otherwise need maintenance.

6.3-6 Utility Systems

A. Security guards may be required to lock or unlock specific entrances/exits and turn on/off lights in their duty area at specific times as prescribed in the Post Orders.

B. During emergencies, security guards may be required to perform simple emergency-related functions that activate or deactivate building systems, such as heating/ventilation/air conditioning systems; circuit breakers/switches; and plumbing valves/switches. The required functions will be detailed in the post orders.

C. Security guards are not janitors, building maintenance staff, delivery persons, receiving officials, or mechanics, and will not be required or expected to provide any building systems services except the very basic functions as required in the post orders.

6.3-7 Building Rules and Regulations

Security guards will monitor and observe building occupants and visitors for compliance with the Federal Management Regulations (41 CFR 102-74) and the facility’s posted rules and regulations.

This is the start of the file's text. The full file is on GovTribe.

File details come from the government source that posted it. Updated Nov 14, 2017.