Contract-Contract_Coordinator.pdf

25, March 2016

CONTRACT COORDINATOR

Contract Position Description

INTRODUCTION

The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services.

IHSC serves as the medical experts for ICE for detainee health care.

MISSION

IHSC’s mission is to provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional, detention and residential health care standards. The Agency is committed to providing healthcare services to protect the nation’s health, reduce global disease and provide medical support for the law enforcement mission of the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities.

ATTRIBUTES AND PROFESSIONAL QUALITIES

1. Strong oral and written communication skills.

2. Excellent interpersonal skills.

3. Critical thinking and organizational skills

4. Cultural competency.

5. Integrity and honesty.

6. Verbal and written proficiency in Spanish (preferred, not required).

7. Experience in a detention/correctional or residential healthcare setting (preferred, not required).

REQUIRED EDUCATION AND EXPERIENCE

Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education

1. Bachelor’s Degree, from an accredited school reviewed by the Department of Education, in Nursing, Health Care Administration, Public Health or a related field.

2. Minimum three (3) years of supervisory experience in a complex health care setting as an administrator with strong business and management skills in a complex health care setting.

3. If the candidate is a Registered Nurse; graduated from an accredited Nursing program for Registered Nurses located in a State, the District of Columbia, or a U.S. territory.

REQURED LICENSURE/CERTIFICATION

1. If the candidate is a Registered Nurse; maintains current, active and unrestricted license to practice as a Registered Nurse in the state in which the duty station is located. Any changes to license must be reported to employer immediately.

2. This position does not require privileging by IHSC.

3. Maintains BLS for Healthcare Providers® certification through the American Heart

Association®.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

1. Knowledge of a broad range of concepts related to effective supervision, staff administration and Human Recourses.

2. Ability to effectively schedule, manage and team-build with a multidisciplinary workforce.

3. Knowledge of staff development and basic adult learner teaching skills.

4. Knowledge of the licensing and certification requirements for the professional disciplines operating in the clinic.

5. Knowledge of managing non-compliant patients, special needs populations, and patients with significant deficits in coping skills, thereby requiring continuing professional clinical support.

6. Ability to work in a multi-cultural and multi-lingual environment.

7. Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the patient understands.

8. Ability to adapt to sudden changes in schedules and flexibility in work requirements.

9. Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.

10. Ability to establish and maintain positive working relationships in a multidisciplinary environment.

11. Ability to navigate in an electronic work environment including electronic health records, web based training and communications.

12. Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.

13. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

14. If a Registered Nurse; knowledge of a wide range of complex nursing concepts, principles, and practices to perform nursing assessments of considerable diversity to include mental health, medical surgical, ambulatory and emergency nursing care.

MAJOR DUTIES AND RESPONSIBILITIES

1. As Key Personnel, provides a broad range of front line supervision and management to all

Vendor staff under their purview.

2. Plans, schedules, assigns, and directs contract staff.

3. Performs personnel and Human Resources related functions.

4. Completes staff evaluations annually and preferably bi-annually.

5. Establishes and maintains a strong and positive working relationship with the on-site

Government Technical Monitor (GTM).

6. Works closely with the GTM to ensure Contract staff orientation, training and competency assessments are completed with no interruptions to the daily operations.

7. Produces reports regarding contractor productivity and monitors contractor compliance with

IHSC policy for all contract staff at the site.

8. Reviews identified patient records to assess treatment progress, adequacy of record keeping, and implementation of appropriate clinical guidelines and policy compliance.

9. Meets regularly with government technical monitor to ensure coordination and collaboration of staffing.

10. Conducts in-services for contract staff on subjects on areas within clinical prevue or related to contractor business.

11. Leads or delegates the orientation and training of new contract nursing personnel to protocols, requirements, and the specifics of the patient population.

12. Serves as a team member for analyzing established protocol practices and identifying areas for improvement.

13. Participates with developing recommendations for improved efficiency of patient care.

14. Assists with program/project design activities, strategy development, problem resolution, and project implementation.

15. Performs record keeping functions in accordance with program policies and position.

16. Maintains high level of functional proficiency and ease of use utilizing agency’s electronic health records.

17. Completes and passes all discipline specific competencies testing, initially and annually.

18. Completes all initial, annual and ad hoc training as required/assigned.

19. Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities.

20. Adheres to, and maintains awareness of, IHSC Policies, Procedures, Directives, Operational

Memoranda and accreditation standards as prescribed by ICE/IHSC.

21. Adheres to, and participates in, IHSC’s Safety, Prevention, Infection and Control, Quality

Improvement, Patient Education and other programs and collateral duties as appropriate to position.

22. Attends and participates in general/medical staff meetings.

23. If the candidate is a Registered Nurse; performs duties as a Registered Nurse (see Registered

Nurse Position Description) in times of critical needs within the agency.

24. Other duties as assigned.

DUTY HOURS/ ON-CALL REQUIREMENTS

1. IHSC operates 24/7/365; this position is required to respond during an emergency activation.

2. This full time position is required to be available telephonically and/or to report to the facility during non-duty hours.

3. This full time position requires availability to work days, evenings and nights, as well as weekends and holidays.

SECURITY REQUIREMENTS

1. The Department of Homeland Security’s Personnel Security Unit (PSU) must render an

Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate.

2. A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial, and between, subsequent background investigations to meet the requirements of this position.

PHYSICAL DEMANDS

1. Required to walk unaided at a normal pace for up to 10 minutes and maintain balance.

2. Required to respond to any medical emergency within 4 minutes, where a fast walk or jog may be necessary to provide assistance.

3. Required to perform CPR/emergency care standing or kneeling.

4. Must have the ability to assist sick, injured or aging detainees or staff exiting the building during an emergency (may require lifting, dragging, wheeling or carrying someone who weighs significantly more than self).

5. Must be able to see, hear and smell with or without the use of aides if necessary (exceptions on a case by case basis).

6. Must easily alternate between kneeling and standing.

7. Must be able to lift, push, or carry 30 pounds.

8. Must perform the duties in a stressful and often austere environment without physical limitations.

9. Must be capable of standing on hard services (cement floors) for long periods of time.

SUPERVISORY CONTROLS

This is a contract position and supervisory controls will be set forth by the contract vendor.

Technical oversight will be provided by the Government Technical Monitor (GTM).

ACKNOWLEDGEMENT

My signature below acknowledges that I have read, understand and am able to perform, the duties and requirements of this position description.

Employee:______________________________________ ________________ Sign / Print Date

Witness:______________________________________ ________________ Sign / Print Date