GITMO_RFP_Questions_and_Answers_HSCEDM-16-R-00005-Amendment_2.pdf

HSCEDM-16-R-00005

ICE Solicitation HSCEDM-16-R-00005

Mandatory Questions Template

Solicitation Questions

Date:12/21/2016

PLEASE NOTE: Twenty (20) Questions tables are provided in this document. Offerors are instructed to enter only one (1) question in each numbered Question table below. If additional Questions tables are required, Offerors shall copy and paste additional Questions tables as necessary, and continue the formatted numbering in the left (blue) cell when adding additional Questions tables (e.g., 21, 22, 23, etc.).

1.

Solicitation Section/Subsection Number:

Question:

Section M details evaluation criteria for a transition plan; however, this requirement is not listed in Section L. Due to the importance of having a robust and tailored plan to minimize the risk of disruption, will ICE confirm that the transition plan is required as part of the response?

ICE Response (For ICE use only)

Yes, a transition plan is required.

2.

Question:

What role does the International Organization for Migration (IOM) play once a migrant becomes protected (i.e. What types of social services are provided)?

ICE Response (For ICE use only)

The role of OIM is to coordinate all type of social services to the protected migrants to include health care, food, vocational training, and resettlement assistance, etc.

3.

Solicitation Section/Subsection Number: C.4.2 Contract Objectives – Top Level

Question:

What is the historical population percentage of unaccompanied juveniles to each of the total migrant populations (protected and unprotected) over the past 5 years, by year

ICE Response

Over the past 5 years no unaccompanied juveniles have been reported. Only two occasions where minors were traveling with parents; one in 2015 and another in 2013. 3 minors in total.

4.

Solicitation Section/Subsection Number: C.5.1.2 Contractor Provided Orientation

Question:

Is the contractor expected to provide translation services for orientation? If so, what languages are to be provided?

ICE Response (For ICE use only)

Historically, populations at the MOC are from Cuba so most translations provided by the contractor are in Spanish. However, Creole is another language the contractor is expected to provide.

5.

Solicitation Section/Subsection Number: C.5.1.4 Migrant Files and Confidentiality

Question: Is ICE providing a computer system to maintain the electronic migrant files?

ICE Response

No. The contractor is responsible.

6.

Confidentiality

Question: If ICE is not providing a computer system to maintain electronic migrant files, provide the detailed system specifications to include the following requirements for: security, database, type of data, communications, document management/digitization, storage, method for housing and retrieval of forms, number of authorized government users, and specifically delineate #7 “any other relevant information”.

ICE Response

For specification on system requirements the proper authorities will be OCIO. In regards to the type of data; at a minimum the availability to capture and transmit biometric data, i.e. finger prints, biographic information, and pictures.

7.

Confidentiality

Question: Is it the government’s intention to digitize all migrant files including forms, disciplinary actions, receipts, and other documents?

ICE Response (For ICE use only)

Yes. However, ICE has no direct order regarding this so paper files are expected to be kept.

8.

Solicitation Section/Subsection Number: C.5.2.2 Hygiene Kits Question: What is the average annual burn rate for migrant hygiene kits?

ICE Response (For ICE use only)

Hygiene kits are issued to migrants upon arrival and while in the unprotected status. The average year burn rate of hygiene kits is approximately 16 kits.

9.

Solicitation Section/Subsection Number: C.5.2.2 Hygiene Kits Question: To avoid recurring costs to ICE within the bed day rate of the minimum guarantee, please provide a separate CLIN for invoicing migrant health and welfare items, e.g., migrant hygiene kits, ICE Response (For ICE use only)

Currently, the bed rate includes all of those items, a separate CLIN will not be provided.

Solicitation Section/Subsection Number: C.5.2.3 Daily Housekeeping

10.

Question: Does the government provide cleaning equipment such as mops, brooms, buckets, etc.; or is the contractor expected to purchase these items, in addition to cleaning consumable supplies such as cleaning soap, etc.?

ICE Response

Contractor is responsible.

11.

Solicitation Section/Subsection Number: C.5.2.4 Meal Delivery Question: Please confirm the government provides all food service delivery equipment.

ICE Response

Contractor is responsible.

12.

Solicitation Section/Subsection Number: C.5.3.2 Government Owned Property Question: The solicitation does not provide a list of government owned property.

Please provide a list of government owned property that will be furnished to the contractor for its use on this contract

ICE Response (For ICE use only)

None. Except for the actual buildings where the contractor operates. Those areas are already listed in the solicitation (i.e. MPU, PMH, NPMH, and SHU).

13.

Solicitation Section/Subsection Number: C.5.3.4 Computer Hardware and Software

Question: Describe the Internet communications and WIFI capability available at the MOC?

ICE Response

Internet and Wi-Fi is available at the MOC. Contractor is responsible to obtain service through contracted service carrier at the base. T-Mobile (cell), ATT (land line), and ViaSat (Internet- wifi and ethernet).

14.

Solicitation Section/Subsection Number: C.5.3.5 Security Equipment Question: Is the contractor required to have sufficient communication equipment (i.e. radios) onsite to respond to all surge levels on demand?

ICE Response

Yes.

15.

Solicitation Section/Subsection Number: C.5.3.5 Security Equipment Question: Confirm that the contractor purchases and provides the security/enforcement equipment.

Describe the condition of all of the incumbent’s security/enforcement equipment to include CCTV system, portable fire extinguishers, etc.?

ICE Response (For ICE use only)

Yes, contractor is responsible for the security/enforcement equipment. Currently all equipment is serviceable.

16.

Solicitation Section/Subsection Number: C.6.11 Contractor Housing Question: What are the current Fair Market Rental rates for bedrooms and houses?

ICE Response

You must contact Naval Station for their current rate @ 011-5399-4472/ 4174

17.

Question: Paragraph 1 says: “These units are reserved for use by accompanied or unaccompanied management/supervisory personnel only.”

The second to last paragraph says: “All personnel employed by this contract or any subcontracts, shall be unaccompanied.”

Please deconflict these statements and confirm whether or not management/supervisory personnel are allowed to be accompanied.

Only Management/supervisory personnel are allowed to be accompanied. This is pending upon availability through base housing.

18.

Question: This section only discusses two housing units available for management/supervisory personnel. What accommodations are provided for the rest of the staff and what is the cost? Are these accommodations sufficient to support staff that would be required for 400 migrants?

ICE Response (For ICE use only)

The housing rates are managed by the Naval Station Housing Department and the cost varies. For rates call the Naval Station directly at (011) 53-99-4472/4174

Currently contractor lodging is provided by Navy Gateway Inns and Suites (NGIS) at their current rate (contact NGIS for rate). Additionally, lodging for surge staff would also need to be coordinated through NGIS.

19.

C.8 ORDERS, INSTRUCTIONS,

DIRECTIVES, STANDARDS, AND

REGULATIONS

Question: Please provide a copy of Naval Station Housing Department, CBQ Division (011) 53-99-4472/4174.

ICE Response (For ICE use only)

This is not a manual or a document. (011) 53-99-4472/4174 is the phone number for the Housing Department Division at the Naval station.

20.

Solicitation Section/Subsection Number: Section I Question: The knowledge base for a U.S corporation doing business in Cuba is limited as to enforcement of regulations and laws. SCA wages are not applicable per FAR 22,1003-2. Are there any local requirements for minimum wages or benefits?

ICE Response

We are currently not aware of any local requirements.

21.

QASP Attachment A - Sample PRS, Migrant Rights, Rules, Discipline, and Privileges

Question: The PERFORMANCE STANDARD column for this Functional Area references “C.5.1 Facility Security and Control – All Migrants (Protected & Non- Protected)” but the “Migrant Rights, Rules, Discipline, and Privileges” standard is not specifically identified in the referenced RFP section 5.1 or elsewhere in the RFP (other than the QASP). Please identify the sections comprising this standard or amend the RFP to include the specific requirements/standards.

Also, please note that by including the “C.5.1 Facility Security and Control – All Migrants (Protected & Non-Protected)” standard in this functional area, ICE creates a duplication of the standard within the Facility Security and Control Functional Area. This duplication unnecessarily increases workload and could result in erroneous double deductions due to deficiencies. We request the Government correct this duplication by either removing it from the Facility Security and Control functional area or by eliminating Migrant Rights, Rules, Discipline, and Privileges as a separate functional area.

ICE Response

(For ICE use only) The purpose of the Performance Standard column in the QASP is to tie back to the “objectives” in the SOO. There is no specific “standards” for Migrant Rights, Rules, Discipline, and Privileges”.

22.

Solicitation Section/Subsection Number: SECTION C.5.1 - Facility Security and Control

Question: Is there a foreign language requirement for the facility security staff to monitor and effectively communicate with the Protected and Non-Protected migrant population? If so, what are the language(s) requirements?

ICE Response

See response to number 4.

Solicitation Section/Subsection Number: SECTION C.5.1 - Facility Security and Control

23.

Question: Question 2: Other than basic security guard skills, what other skill sets or qualifications must the security guard force possess to effectively meet their differing responsibilities according to the various security levels and expected variances in the anticipated migrant populations?

ICE Response (For ICE use only)

Individuals shall have the ability to greet and deal tactfully with the general public, especially the migrant population. Custody officers must have a good judgment, alertness, temperament and the ability to maintain poise and self-control during situations that involve mental stress. All security staff shall be trained in basic first aid, CPR, blood-borne pathogens, use of restraints, disturbance control, Prison Rape Elimination Act (PREA). Further it is expected that all security personnel maintain proficiency in all the aforementioned elements and attend recurring training (annual training).

24.

Solicitation Section/Subsection Number: SECTION C.5.1.2 - Migrant Orientation

Question: Other than English, is there a foreign language requirement for the written and verbal orientation to the migrant population?

ICE Response

25.

Solicitation Section/Subsection Number: SECTION C.5.1.9 - Monitoring Migrant Mail and Communications

Question: Are there foreign language requirements identified by the DHS that the contractor must meet in order to effectively monitor written correspondence?

ICE Response

Solicitation Section/Subsection Number: SECTION C.5.2.5 - Migrant Mental

26.

Health Question: Does the DHS require any special mental health training or certification on the part of contractor personnel to effectively observe and monitor migrant mental health?

ICE Response (For ICE use only)

The contractor is required to train their personnel to be able to identify migrants with unusual behavior including signs of depression and relay that information immediately to ICE, DOS and the NSGB medical professionals to handle.

27.

Solicitation Section/Subsection Number: SECTION C.5.3.4 - Computer Hardware and Software

Question: Is the contractor or USG responsible for commercial networks? If the contractor is responsible, what are the available providers for GITMO?

ICE Response (For ICE use only)

The contractor is responsible. T-Mobile (cell), ATT (land line), and ViaSat (Internet- Wi-Fi and Ethernet).

28.

Solicitation Section/Subsection Number: SECTION C.5.3.5 - Security Equipment

Question: : For less-than-lethal security equipment, are any of the following security/enforcement equipment prohibited or disallowed by ICE, DOS or the NSGB: Oleoresin Capsicum (OC) sprays; powerful small flashlights that can be carried on your belt and produce 200 lumens or more (along with a built-in strobe capability); Conducted Electrical Weapons (CEW), such as those from TASER International; projectile launchers designed to transfer and disperse their kinetic energy into their targets through bean bags or rubber bullets; and/or telescoping batons?

ICE Response

(For ICE use only) As of now the only permitted security equipment is OC, Flashlights (any), and handcuffs. Anything requiring a higher level of force will be mitigated by Naval Security Forces.

29.

Solicitation Section/Subsection Number: SECTION C.6.6 - Employee Disqualification Question: Are members of the National Guard or Reserves disqualified under this rule?

ICE Response

No.

30.

Solicitation Section/Subsection Number: SECTION C.6.11 – Limited Availability of Housing for Contractor Employees

Question: Would the USG please provide these instructions?

ICE Response

See response number 18.

31.

Solicitation Section/Subsection Number: SECTION C.6.11 – Limited Availability of Housing for Contractor Employees

Question: What is the current anticipated rent rate under the Fair Market Rental (FMR) Program for the duration of the contract?

ICE Response

See response number 18.

32.

Solicitation Section/Subsection Number: SECTION L-8, 2.0 - Instructions for Submission of Offeror’s Proposal

Question: Please confirm what the new deadline is to submit proposals by. The site visit was postponed from December 3, 2016 to January 2017 [exact date TBD] but a new proposal deadline was not issued. Please also state whether the new due date is the post-mark date or the date and time by which proposals need to be physically received by the USG.

Proposals need to be physically received by the due date. The new proposal due date will be announced shortly after the site visit.

Site Visit: The tentative time and date for the site visit is 9:00 am., EST, on Saturday, January 14, 2017. Please view amendment 000002 for details.

33.

Solicitation Section/Subsection Number: SECTION L-8, 2.2 - Proposal Format Question: Can offerors use less than 12-size font in tables?

ICE Response

No, please follow the proposal format as stated in section L of the RFP.

34.

Solicitation Section/Subsection Number: SECTION L-8, 2.2 - Proposal Format Question: Are tables permitted only for the Staffing Plan and Key Personnel sections, or can they also be used elsewhere in the proposal?

ICE Response

Yes, tables are permitted.

35.

Solicitation Section/Subsection Number: Factor 3: Price/Cost, pg. 255 Question: Please confirm that the “48 migrants in the last 5 years” figure referenced above refers to 48 migrants per month in the last five years.

ICE Response

Incorrect. Average monthly population for the last five years is 16.

*Copy and paste additional tables as necessary, and continue the formatted numbering in the left (blue) cell when adding additional Questions tables (e.g., 21, 22, 23, etc.).