HSCEDM-14-R-00003_C-M_02_24_14_A-2.pdf

HSCEDM-14-R-00003 Section C

Amendment 2

SECTION C – DESCRIPTION/SPECIFICATIONS

U. S. Department of Homeland Security Immigration and Customs Enforcement

Statement of Work

Port Isabel Detention Center (PIDC) – Guard and Food Services

Department of Homeland Security (DHS)

U.S. Immigration and Customs Enforcement (ICE)

Enforcement and Removal Operations (ERO)

San Antonio Field Office (SNA)

Amendment 2

SECTION C - STATEMENT OF WORK

C.1 MISSION

The mission of Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) is the planning, management, and direction of a broad program relating to supervision, detention, and deportation of immigrants who are in the United States illegally. These activities are chiefly concerned with enforcement of departure from the United States, immigrants who have entered illegally or have become removable after admission. In implementing its mission, ERO is responsible for carrying out all orders for the required departure of immigrants handed down in removal proceedings, or prior thereto, and arranging for detention of immigrants when such becomes necessary.

C.2 BACKGROUND

ICE is responsible for the detention, health, welfare, transportation, and deportation of immigrants in removal proceedings and immigrants subject to final order of removal.

The ICE Port Isabel Detention Center (PIDC), a Government-owned facility located in Los Fresnos, TX, has a requirement for the oversight, management, supervision, and vehicles necessary to provide detention, food, transportation and commissary services at this facility. The Contractor shall fully staff the facility to secure, control, and supervise detainees in custody. Staffing must be sufficient to complete the objectives stated within this Statement of Work (SOW) and to cover the positions listed in sections C.13 and C.14.

C.3 FACILITY

3.1 Port Isabel Detention Center (PIDC)

PIDC is located at 27991 Buena Vista Blvd., Los Fresnos, Texas 78566. PIDC is a 375-acre facility which operates at an operational capacity of 1,200 detainees (typically 100% males but PIDC must maintain the capability to house females) and is manned twenty-four (24) hours a day, seven (7) days a week, fifty-two (52) weeks a year including all Federal Holidays. A map of the facility is included for reference at Attachment 1 to this solicitation.

All interested Offerors must attend the mandatory site visit as detailed in Section L.7 of this solicitation in order to have their proposal considered.

C.4 OVERVIEW

The Contractor shall provide armed and unarmed detention officers, including management, supervision, manpower, training, certifications, licenses, drug testing, uniforms, equipment, supplies, and vehicles necessary to provide detention

Amendment 2 management and transportation services seven (7) days a week, twenty-four (24) hours a day at PIDC.

In housing detainees, the Contractor is required to perform in accordance with the most current editions of the ICE Performance Based National Detention Standards (PBNDS) 2011, American Correctional Association (ACA) Standards for Adult Local Detention Facilities (ALDF), and Standards Supplement, Standards for Health Services in Jails, National Commission on Correctional Health Care (NCCHC), and state and local laws on firearms. (See section C.23 for links to the aforementioned standards.) Some ACA standards are augmented by ICE policy and/or procedure. In cases where other standards conflict with DHS/ICE Policy or Standards, DHS/ICE Policy and Standards prevail. ICE Inspectors will conduct periodic and unscheduled inspections of the facilities to assure compliance of the aforementioned standards. The PBNDS 2011 Expected Outcomes are included as Appendix 1 to Section C. In addition, the Contractor shall provide full and complete cooperation for any request or investigation conducted by the Government.

The Contractor shall furnish all contract oversight management, supervision, trained personnel, equipment, materials, supplies, licenses, permits, certificates, pre-employment screenings, administration, and any other resources necessary to provide detention management, transportation, food and commissary services for detainees at PIDC. The Contractor shall provide trained employees, at all times, to perform the services as prescribed in and required by this contract.

It shall be the responsibility of the Contractor to provide all Equipment, Materials, Supplies, Personnel, Resources and Services related to its own business operations and to provide any additional Equipment, Materials, Supplies, Personnel, Resources and Services related to the detention management of PIDC not identified as Government furnished equipment within this SOW or the contract.

C.5 TERMS / DEFINITIONS

Administrative Segregation - A unit of housing for detainees whose continued presence in the general population poses a serious threat to life, property, self, staff, or other inmates.

Adult detainee - Any detainee eighteen (18) years of age or older or anyone adjudicated in a criminal court to constitute an adult.

Alien - Any person who is not a citizen or native of the United States.

American Correctional Association (ACA) Standards - The American Correctional Association Standards (ACA) for Adult Local Detention Facilities, latest edition.

Bed day - Per Diem “detainee day” means day in or day out and all days in between.

The Contractor may charge for day of arrival or day of departure but not both.

Body cavities - Body cavities include the mouth, ears, nostrils, vagina, and rectum.

Booking - A procedure for the admission of an ICE detainee, which includes searching, fingerprinting, photographing, medical screening, and collecting personal history data.

Booking also includes the inventory and storage of the detainees’ accompanying personal property.

Classification - A process for determining the needs and requirements of those detainees for whom confinement has been ordered and for assigning them to housing units and programs according to their needs and existing resources.

Contraband - Any item possessed by a detainee or found within the facility, which is declared illegal by law, or expressly prohibited, by ICE or the Contractor. Contraband may include, but is not limited to, the following: drugs and alcohol, sharp objects or hardware that could be fashioned into a weapon, perishable foods that may pose health or spoilage problems, and printed materials that incite to riot, agitate the population, or otherwise cause safety and security problems.

Contract Employee - An employee of a private Contractor hired to perform a variety of detailed services within the detention facility.

Contracting Officer (CO) - ICE employee empowered to award, amend, administer, and terminate contracts.

Contracting Officer’s Representative (COR) - ICE employee(s) designated and authorized by the Contracting Officer to monitor all technical aspects of the contract, certify invoices for payment, and assist in the administration the contract.

Contractor - The firm, individual, or entity with whom ICE enters into this contract. The provider of services described in the Statement of Work (SOW).

Credentials - Documents providing primary source verification including education, training, licensure, experience, board certification, and expertise of an employee.

Department of Homeland Security (DHS) - A department of the United States Government, which includes U.S. Immigration and Customs Enforcement (ICE).

Department of Justice (DOJ) – A department of the United States Government, which includes the Executive Office of Immigration Review (EOIR), the Federal Bureau of Investigation (FBI), the Federal Bureau of Prisons (BOP), and the U.S. Marshals Service (USMS).

Detainee - Any person confined under the auspices and the authority of any federal agency, primarily U.S. Immigration and Customs Enforcement (ICE). Many detainees have substantial and varied criminal histories. ICE reserves the right to place detainees

Amendment 2 in the Contractor’s detention site who are confined under the auspices and the authority of ICE or any other federal agency.

Detainee Records - Information concerning the detainee’s personal, criminal, and medical history, behavior and activities while in custody, including but not limited to detainees personal property receipts, visitor list, photographs, fingerprints, disciplinary infractions and actions taken, grievance reports, miscellaneous correspondence, and forms prescribed as necessary by ICE and other federal agencies.

Detention Officers - Contractor’s uniformed staff members responsible for the security, care, transportation, and supervision of detainees during all phases of activity in a detention facility. The officer is also responsible for the safety and security of the facility.

Direct Supervision – A method of detainee management that ensures continuing contact between detainees and staff by posting an officer(s) inside each housing unit.

Officers in general housing units are not separated from the detainees by a physical barrier. Officers provide frequent, non-scheduled observation of and personal interaction with detainees.

Disciplinary Segregation - A unit housing detainees who commit serious rule violations.

Emergency - Any significant disruption of normal facility procedure, policy, or activity caused by riot, strike, escape, fire, natural disaster, or other serious incident.

Emergency Care - Care for an acute illness or unexpected serious health care need that cannot be deferred until the next scheduled sick call.

Employee - Refers to a person employed by the Contractor.

Entry on Duty (EOD) - The first day the employee begins performance at a designated duty station on this contract.

Executive Office of Immigration Review (EOIR) - An agency of DOJ.

First Aid - Health care for a condition that requires immediate assistance from an individual trained in first aid care and the use of the facility’s first aid kits.

Government - Refers to the United States Government.

Grievance - A written complaint filed by a detainee concerning personal health/welfare or the operation and services of the facility.

Health Authority - The physician, health administrator, or agency on-site that is responsible for health care services pursuant to a written agreement, contract, or job description.

Health Care - The action taken, preventive and therapeutic, to provide for the physical and mental well-being of the detainee population.

Health Care Personnel - Duly licensed individuals whose primary duties are to provide health services to detainees in keeping with their respective levels of health care training or experience.

Health Unit (HU) - The physical area in the facility and organizational unit set-aside for routine health care and sick call. The HU is the designated part of the facility for the delivery of care to detainees on an ambulatory or observation basis.

ICE Officer - ICE Officers such as Supervisor Detention and Deportation Officer (SDDO), Supervisory Immigration Enforcement Agent (SIEA), Immigration Enforcement Agent (IEA), Deportation Officer (DO), or other Government personnel.

Immigration and Customs Enforcement (ICE) - A law enforcement agency with the U.S. Department of Homeland Security.

ICE Health Services Corp (IHSC) (formerly Division of Immigration Health Services or DIHS) - A unit which oversees medical care and public health services to detained aliens in the custody of ICE, serves as the medical authority for ICE on a wide range of medical issues, including the agency’s comprehensive detainee health care program, and, when necessary, authorizes and pays for off-site specialty and emergency care, consultations, and case management.

Incident Report - A written document reporting an event (e.g., minor disturbances, officer misconduct, any detainee rule infraction).

Justice Prisoner and Alien Transportation System (JPATS) - DOJ’s prisoner transportation system operated by the U.S. Marshal Service (USMS), sometimes referred to as the “airlift.”

Juvenile Detainee - Any detainee under the age of eighteen (18) years unless the juvenile has been determined to be emancipated in an appropriate state judicial proceeding, or is an individual who has been incarcerated due to a conviction for a criminal offense as an adult.

Lethal or Deadly Force - The force a person uses with the purpose of causing or knowingly creating a substantial risk of causing death or serious bodily harm.

Life Safety Code - A manual published by the National Fire Protection Association (NFPA) specifying minimum standards for fire safety necessary in the public interest.

Log Book - The official record of post operations and inspections.

Amendment 2

Man-hour - Man-hour means productive hours when the required services are performed. Only productive hours can be billed and invoiced.

Medical Screening - A system of structured observation/initial health assessment of newly arrived detainees performed within the first 24 hours of arrival.

Meet and Greet - Function fulfilled by transportation officers that involves meeting a detainee as they arrive via a commercial air carrier at the airport. Detainees are shackled and the appropriate paperwork completed upon transfer to the ICE Contractor and moved to the appropriate vehicle for transport.

Non-Contact Visitation - Visitation that restricts detainees from having physical contact with visitors using physical barriers such as screens and/or glass. Voice communications between the parties are typically accomplished with telephones or speakers.

Non-Deadly Force - The force a person uses with the purpose of not causing or which would not create a substantial risk of causing death or serious bodily harm.

Office of Professional Responsibility, Personnel Security Unit (OPR-PSU) - This office in ICE which implements a component-wide personnel security program.

On-Call Post - Posts called as necessary by the COR. These posts are not permanent and shall include such duties as guarding detainees while awaiting hearings, consular interviews, ICE interviews, awaiting arrival or departure of JPATS, other aircrafts or vessels, and any other location requested by the COR.

Pat Down Search - A quick patting of the detainee’s outer clothing to determine the presence of contraband.

Performance-Based National Detention Standards (PBNDS 2011) - ICE Standard PBNDS 2011, applicable to this contract.

Performance Requirements Summary (PRS) - A condensed listing of tasks, standards, acceptable quality level, and relative value of the services required by the Statement of Work (SOW). The PRS identifies the essential service outputs of the contract that will be evaluated by the Government to assure the Contractor meets contract performance standards. The PRS is used to calculate invoice deductions or withholdings.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

Physician - An authorized practitioner who is a graduate from a recognized college of medicine or osteopathy and licensed by the appropriate state board.

Policy - A definite written course or method of action, which guides and determines present and future decisions and actions.

Post Orders - Refers to general policies and procedures used for specific posts throughout a detention facility.

Preventive Maintenance - A system designed to enhance the longevity and/or usefulness of buildings and equipment in accordance with a planned schedule.

Procedure - The detailed and sequential actions that must be executed to ensure that a policy is implemented. It is the method of performing an operation or a manner of proceeding on a course of action. It differs from a policy in that it directs action required to perform a specific task within the guidelines of that policy.

Productive Hours - These are hours when the required services are performed and can be billed.

Project Manager - Contractor employee responsible for on-site supervision of all Contractor employees, with the authority to act on behalf of the Contractor. The Project Manager cannot simultaneously serve in the role of manager and Detention Officer or Supervisory Detention Officer.

Property - Refers to personal property belonging to a detainee.

Proposal - The written plan submitted by the Contractor for consideration by ICE in response to the Request for Proposal (RFP).

Public Health Service (PHS) - An agency of the United States Department of Health and Human Services.

Quality Assurance - The actions taken by the Government to assure requirements of the Statement of Work (SOW) are met.

Quality Assurance Surveillance Plan (QASP) - An organized written document prepared and used by the Government to assure requirements of the SOW are met.

The document contains the Government specific methods, sampling guides, and checklists used in determining whether the Contractor-provided service meets quantity, quality, timeliness, effectiveness, and cost standards.

Quality Control (QC) - The Contractor’s inspection system, which covers all the services to be performed under the contract. The actions that a Contractor takes to control the production of services so that they meet the requirements stated in the contract.

Amendment 2

Quality Control Plan (QCP) - A Contractor-produced document that addresses critical operational performance standards for services provided.

Restraint Equipment - This includes but is not limited to handcuffs, belly chains, leg irons, strait jackets, flexi-cuffs, soft (leather) cuffs, and leg weights.

Sally Port - An enclosure situated either in the perimeter wall or fence to the facility or within the interior of the facility, containing gates or doors at both ends, only one of which opens at a time. This method of entry and exit ensures there shall be no breach in the perimeter or interior security of the facility.

Safety Equipment - Firefighting equipment, including, but not limited to, chemical fire extinguishers, hoses, nozzles, water supplies, alarm systems, first aid kits, and stretchers.

Security Risk - High, Medium - High, Medium-Low, Low

High Risk Level - Detainees that exhibit behavioral problems, or manifest a pattern of such behavior, and have a history of violent and/or criminal activity.

Medium-High Risk Level - Detainees that have documented histories of violence, assault and combativeness.

Medium-Low Risk Level - Detainees that exhibit minor behavioral problems and have a history of nonviolent criminal behavior.

Low Risk Level - Detainees with minor criminal histories and non-violent felonies.

(Non-Violent felonies are felony convictions that do not include acts of physical violence or felony convictions of an offense that is not listed under the “High” or Highest” section of the severity of offense guideline in Appendix 2.2.C of 2011 Performance Based National Detention Standard (PBNDS) “Custody Classification System”)

Sensitive Information - Any information which could affect the national interest, law enforcement activities, the conduct of federal programs, or the privacy to which individuals are entitled under Title 5, U.S. Code, Section 552a. All Detainee records are considered sensitive information.

Service Processing Center (SPC) - Refers to ICE owned and operated facilities for housing detainees.

Sick Call - A system through which a detainee reports and receives individualized and appropriate medical services for non-emergency illness or injury.

Significant Event Notification Report (SEN) - A written document reporting a special event (e.g., the use of force, use of chemical agents, discharge of firearms).

Special Housing Unit (SHU) - The space set aside within the facility for administrative or disciplinary segregation.

Standards for Health Services in Jails - Publication of the National Commission on Correctional Health Care (NCCHC) (latest edition).

Strip Search - An examination of a detainee’s naked body for weapons, contraband, and physical abnormalities. This also includes a thorough search of all of the individual’s clothing while not being worn.

Suitability Check - Security clearance process for all Contractor Employees to determine suitability to work.

Tour of Duty - No more than 12 hours in any 24-hour period with a minimum of eight

(8) hours off between shifts.

Training - An organized, planned, and evaluated activity designed to achieve specific learning objectives. Training may occur on site, in an academy or training center, at an institution of higher learning, through contract services, at professional meetings, or through closely supervised on the job training. Meetings of professional associations are considered training when there is clear evidence of the above elements.

Transportation Costs - Cost inclusive of labor, equipment, supervision, management, training, licensing, certification, supplies, and materials necessary to respond to requests by designated officials for movement of detainees from place to place necessary for processing, hearing, interviews, or other situations as determined by the COR or designated official.

Weapons - This includes, but is not limited to, firearms, ammunition, knives, billy clubs, electronic defense modules, chemical weapons (mace), and nightsticks.

X-Ray Search - A photographic search using x-rays.

C.6 STATEMENT OF WORK

This Statement of Work (SOW) is for performance-based services. This SOW sets forth the contract objectives and other relevant information that applies to this solicitation.

6.1 Transition Period

The Contractor shall provide a seamless transition from the predecessor Contractor(s), and ensure minimal disruption to vital Contractor provider services and Government activities. The contract transition period is anticipated to be thirty (30) days, beginning on June 01, 2014 and ending on June 30, 2014. The Contractor shall assume full responsibility for the all services required under this contract beginning July 01, 2014.

6.2 Detention Management Services

The Contractor shall provide a safe and secure environment for staff and detainees through effective building and grounds security. The Contractor shall continuously monitor programs, seek ways to reduce and control violence in the facilities, respond effectively to emergencies, maintain accountability of tools, chemicals, and other potentially dangerous items, and maintain security. The Contractor shall provide a sufficient number of Detention Officers and Supervisors to control and supervise detainees in custody while meeting the following objectives:

• The Contractor shall perform in accordance with ICE 2011 Performance Based Detention Standards (PBNDS 2011) (including optimal standards), American Correctional Association (ACA) Standards for Adult Local Detention Facilities (ALDF) and Standards Supplement, Standards for Health Services in Jails, latest edition, National Commission on Correctional Health Care (NCCHC), and state and local laws on firearms for all locations (see Section C.23).

• The Contractor shall furnish armed and/or unarmed detention officers, including management, supervision, manpower, training, certifications, licenses, drug testing, uniforms, equipment, supplies, and vehicles necessary to provide detention management and transportation services seven (7) days a week, twenty-four (24) hours per day at PIDC.

• The Contractor shall provide armed guard services at the following posts:

• Main Gate Officer – seven (7) days a week, twenty-four (24) hours per day at PIDC

• Facility Rover Patrol – seven (7) days a week, twenty-four (24) hours per day at PIDC

• Lobby Officers – seven (7) days a week, twenty-four (24) hours per day at PIDC

• Transportation Officers – all Transportation Officers must be armed

• The Contractor shall provide a minimum of one Detention Officer of the same gender as the detainees at each post.

• The Contractor shall provide supervision of all detainees in all areas, including supervision in detainee housing and activity areas.

• Contractor shall be responsible for detainee record keeping services, personal property, and funds management in accordance with Section C.20 of the SOW.

• The Contractor shall provide stationary detention services as requested by the COR, COR designee, or Contracting Officer (CO) that shall include but is not limited to escorting and guarding detainees at medical or doctor’s appointments, Amendment 2 overnight detainee hospital stays, juvenile and family supervised hotel stays, court hearings, ICE interviews, and any other location requested by the COR or

CO.

• The Contractor shall agree to augment such practices as may be requested by ICE to enhance specific requirements for security, detainee monitoring, visitation, and contraband control.

• The Contractor shall provide, on site, its own fully operational and well-maintained equipment and office supplies that pertain to its own business enterprise to include equipment for management and administrative staff. This equipment shall include, but is not limited to, office furniture, general office supplies, computer equipment, internet access, IT security software/services, telephone services, radio frequencies and other communication equipment as specified in this solicitation. The Contractor shall also provide its own computer equipment and software to provide the Government with verifiable, auditable records of employee schedules, hours worked, training hours completed and other timekeeping data (see Section C.16).

• The Contractor shall provide surveillance to ensure the facility and assets are protected from damage, unauthorized removal, and unauthorized entry/exit.

• The Contractor shall provide entry control for vehicles and pedestrian traffic. This includes operation of an electronic sally port at the main entrance gate.

• The Contractor shall operate and control all designated points of access and egress on the site such as the detainee housing units, pods, courtrooms, medical facilities, and hold rooms.

• The Contractor shall inspect all packages carried in or out of site in accordance with ICE procedures.

• The Contractor shall ensure that officers are properly trained in accordance with

Section C.16.

• The Contractor shall ensure that Guard Services are performed in accordance with the terms and conditions of this contract, and the applicable Post Orders.

The Contractor shall develop Post Orders for all proposed post assignments, as defined in Section C.7.

• The Contractor shall ensure that breaches of security, discrepancies and/or problems are properly documented and immediately reported to the COR.

Logbooks shall be used to document activities, as detailed in Section C.8.

Amendment 2

• The Contractor shall ensure that officers are equipped with firearms (Section C.17), body armor (Section C.18) and guard equipment (Section C.19) to provide armed security services.

• The Contractor shall ensure the staff on each shift is adequately supervised at all times in performance of all duties.

• The Contractor shall abide by all rules and regulations governing the site.

• The Contractor shall distribute and launder suitable linens (sheets, pillow cases, towels, blankets, etc.) in addition to articles of personal hygiene (e.g., soap, toothbrush, toothpaste, comb, toilet paper, shaving equipment, and female sanitary items) as provided by the Government and in accordance with DHS/ICE policies.

6.2.1 Detention Site Standards

PIDC operates at PBNDS 2011 “optimal” levels. Section C Appendix 1 details the PBNDS 2011 Expected Outcomes.

ICE shall be responsible for compliance with PBNDS 2011 and ACA Standards related to the construction of the facility itself (such as recreation space and equipment, library space and library materials). However, it shall be the Contractor’s responsibility to ensure that guard, food and transportation services at PIDC conform to DHS/ICE and ACA Standards. The Contractor at a minimum shall:

• Ensure fire and emergency exits remain unimpeded to permit prompt evacuation of detainees and staff members in an emergency.

• Ensure all employees will be knowledgeable of all facility evacuation plans and procedures, including the location of all exits to be used in evacuations.

• A supervisor shall conduct an inspection of the detainee housing areas to include the locks, windows, walls, floors, ventilation covers, access panels and doors at least once per shift for operational wear and detainee tampering. This shall be logged in the security logbook for inspection and review. All defective equipment shall be reported to the Government immediately and a work request form shall be submitted to the Government for conditions discovered requiring repair.

The Contractor shall be subject to periodic and random inspection by the COR, Detention Service Manager (DSM) or other officials (e.g., PIDC Compliance Unit, ACA, Foreign Counselor Officers) to ensure compliance with all applicable standards.

Deficiencies shall be immediately rectified or a plan for correction submitted to the Government for approval.

Amendment 2

6.2.1.2 Quality Control, Standards Compliance and Occupational Safety and Health Management Services

The Contractor shall, at all times, provide services in the area of Quality Control, Standards Compliance Management and Occupational Safety and Health Management.

The Contractor shall continuously provide quality outputs while monitoring and measuring its performance and compliance with the Statement of Work and the Quality Assurance Surveillance Plan (QASP). The Contractor shall also actively maintain PIDC’s ICE Performance Based National Detention Standards (PBNDS 2011) and the ACA Adult Local Detention Facilities Standards accreditations by monitoring and measuring facility compliance with these and other applicable standards. Local, state and Federal Occupational Safety and Health laws, regulations, requirements and/or guidelines will also be implemented, monitored and measured by the Contactor to ensure a safe, accident-free facility and workplace. Contractor staff appointed in this area will work with the ICE Supervisory Immigration Enforcement Agent (SIEA) / Compliance Manager to ensure facility compliance of standards and accreditations and shall perform other compliance duties as requested by the PIDC Assistant Field Office Director (AFOD). The duties related to these positions include, but shall not be limited to:

• Assisting in the implementation and accreditation of PBNDS 2011 and ACA Adult Local Detention Facilities Standards.

• Maintaining PIDC’s accreditation with PBNDS 2011 and ACA standards by performing routine inspections and reporting findings to the ICE SIEA;

• Ensuring the facility is ready for facility inspections, reviews, and audits.

• Attending ACA conferences at no additional expense to the Government.

• Creating, reviewing, organizing and maintaining various types of documentation.

• Researching policies and standards, keeping up-to-date with changes in these policies and standards, and disseminating such information to Contractor personnel and/or ICE officials as required.

• Creating and delivering presentations as needed.

• Executing the QCP in an effective and consistent manner.

• Ensuring continual Contractor self-assessment, correction and improvement of performance.

• Maintaining accurate and effective documentation, recordkeeping and analysis.

Amendment 2

• Developing a system of data management for corrective action recording and reporting.

• Developing and executing a facility safety program to meet OSHA compliance requirements.

• Developing and executing a safety training program

• Conducting daily safety inspections of safety equipment

• Inspecting for sanitation compliance

• Researching training resources /materials

• Maintaining video library of safety training materials

• Maintaining injury report data

• Maintaining OSHA required reports/logs

6.2.1.3 Communications Control Services

The Contractor shall provide Communications Control services in the operation of the facility’s Control Center. Control Center assignments are critical to the safety and continuity of operations at PIDC. This Contractor staff shall be a full time assignment to the control center and not a part of the detention officer’s posts or filled by detention officers. The Contractor’s Chief of Security shall carefully screen the Contractor staff for the highly responsible control center assignments.

6.2.1.4 Management of Detainee Property and Supplies

The Contractor shall operate the facility’s Detainee Personal Property Storage Room/Detainee Supply Storage Room. Supply specialists shall perform the full range of detainee property and supplies inventory management responsibilities, including, but not limited to, the following:

• Assisting ICE agents with maintaining detainee supplies at prescribed levels and adjusting detainee supply levels assuring adequate detainee supplies are available.

• Performing physical inventories.

• Assisting the Government in initiating, preparing, editing and processing requisitions for detainee supplies replenishment.

Amendment 2

• Receipt of supplies, including the preparation of discrepancy reports and other detainee supply transaction reports as necessary.

• Preparing detainee personal property/detainee supply reports.

• Training new staff assigned to the detainee personal property storage room/detainee supply storage room.

• Properly identifying and marking detainee personal property.

• Utilizing the most effective means of storage/stocking to accommodate new stock.

• Timely processing of incoming/outgoing detainee personal property, and rapid disposition of detainee excess/abandoned personal property.

• Maintaining a safe and OSHA compliant supply and storage area at PIDC.

6.2.2 Medical and Health Services

The ICE Health Services Corp (IHSC) is responsible for providing all health care services for detainees in the custody of ICE. The IHSC shall provide medical coverage at the facility twenty-four (24) hours per day, seven (7) days per week. In order to support the medical services, the Contractor shall develop and comply with written policies and procedures for appropriately addressing the health needs of detainees in ICE custody. These written policies and procedures shall include, but are limited to, the following:

• Provide security for this area of the facility at all times. When patients are housed in the infirmary, security guards shall be posted to the unit twenty-four (24) hours a day, seven (7) days a week.

• Promptly recognize and summon health services staff in cases of emergency.

• Coordinate and escort detainees to the medical clinic for sick call, appointments, and the pill line. Note: Optimum functioning of health services depends on a continuous flow of patients to and from the clinic with an average of one patient per provider every 10 minutes. For a clinic of this size, patient flow could be as high as 200+ patients per day. Escort personnel shall be assigned accordingly.

• Ensure detainees are properly controlled and segregated while at the clinic.

• Provide positive control of detainees to prevent any disruption, excessive noise or other prohibited behavior while at the clinic.

Amendment 2

• Provide detainees written instructions for gaining access to health care services.

Procedures shall be explained to all detainees in the detainee's native language, and orally to detainees who are unable to read. The Contractor shall provide instructions and assistance in personal hygiene, dental hygiene, grooming, and health care, as needed.

• Separate detainees from the general detainee population who are suspected of having communicable or debilitating physical problems and immediately notify IHSC staff.

• Evacuate detainees as deemed necessary by qualified medical personnel.

• Report to IHSC of any observed behavioral problems and suicidal observations made upon detainees not diagnosed as psychotic and maintain continual visual observation of these detainees.

• Inform the Government immediately and confirm a plan of action for all situations involving potentially dangerous behavioral problems, imminent and evident threats of suicides, and all other urgent requests for medical treatment.

• Assist the medical staff with paperwork as permitted by security duties.

• Deliver written detainee health complaints to the medical facility for appropriate follow-up.

Written DHS/ICE policies and the Contractor’s policies and procedures shall require that health care complaints are responded to and that a sick call, conducted by IHSC personnel, is available to detainees daily. If a detainee's custody status precludes attendance at their sick call, arrangements shall be made to provide sick call services in the place of the detainee's detention. A minimum of one sick call shall be conducted daily. IHSC reserves the right to conduct triage and sick call in the place of the detainee's detention. In these situations, the Contractor shall:

• Ensure that a Detention Officer is present for observation and detainee control during any sick call services in the pod.

• Maintain IHSC provided basic first aid kits. First aid kits shall be available at all times and shall be located throughout the facility.

6.2.3 Detainee Telephone System (DTS)

The Contractor shall provide detainee access to the DTS in accordance with PBNDS 2011 and shall notify the Government of any inoperable telephones.

Amendment 2

6.2.4 Disturbance Control Teams (DCTs)

The Contractor shall provide for a certified, all volunteer Disturbance Control Team (DCT) consisting of no less than 15 staff members and shall be managed by a member of the supervisory staff. In providing for these teams, the Contractors shall:

• Recruit staff with unique operational and training experience that will ultimately aid in the overall success of a DCT team.

• Adequately train and equip the DCT team in accordance with the training requirements of the AFOD and/or COR.

• Provide DCT personnel in sound mental and physical condition, capable of providing an unarmed response to disturbances at a facility the size of PIDC.

• Provide protective clothing and equipment as shown in Section J., Attachment 15 (DCT Equipment List) for each team member and at least 30% of all additional facility Detention Officers, including:

• Helmet with Face Shield

• Protective Mask (respirators with filter)

• Body Armor

• Riot Baton

• Black leather gloves

• Riot shield-Ballistic / Non-Ballistic

• Knee, shin, and foot guards

• Megaphone

• Covert communication – Radio and ear piece

• Oleoresin Capsicum Aerosols

• Chemical munitions (hand thrown Flameless ONLY)

• Flex Cuffs

• Have less-than lethal response tools, including standard riot batons and chemical agents that are accessible by the DCT team

• Store these tools and equipment in a secure location at PIDC.

• Replenish all supplies inclusive of restraints in order to maintain supply levels.

• Activate the DCTs at the request of the facility Assistant Field Office Director or

COR.

• Establish a training regimen that consists of an operational tempo unique to specialized units. The Contractors DCT team shall receive initial training, participate in forty (40) hours training one month each year and eight (8) hours of

Amendment 2 training each of the remaining months commensurate with these responsibilities.

The Contractors DCT team shall train with the respective ICE DCT team and ICE supervisors when available.

• Ensure its DCT team members undergo specialized training before undertaking their assignments.

• DCT team must at all times be equipped with cellular phones or other communication equipment as required by the COR.

6.2.5 Mobile Communication Plan for Detention Officers

The Contractor shall provide its own radio communications frequency and radios (e.g.

Base, Mobile, Vehicle, etc.). The Contractor shall ensure that all Detention Officers will be trained to use the equipment properly and that the radios are charged and used according to all post orders. The Contractor shall also provide compatible radios to designated ICE personnel to allow communication between ICE and Contractor staff in the event of an emergency.

6.2.6 ICE Detainees receiving Mental Healthcare Services

PIDC does not house ICE detainees that have been identified as having mental health problems. If IHSC identifies a detainee requiring mental health care, they are referred to a local community facility.

6.2.7 Commissary

The Contractor shall operate a commissary program to provide detainees an opportunity to purchase items at least six (6) days per week. The commissary inventory shall not include any items prohibited by ICE policy and shall be provided to the COR upon request for final approval. The commissary shall return to the facility at least 15% of the monthly revenues derived from the operation of the commissary by deduction from the following month’s Food Services CLIN. The commissary shall be responsible for maintaining and documenting detainee funds and shall utilize a non-cash detainee payment and accounting system, using generally accepted accounting procedures.

Cash payments shall not be permitted. The commissary shall receive all detainee funds and receipts (G-589) during each shift. The commissary shall verify the accuracy of the receipts (G-589) and the amount of funds received. The commissary shall record the proper disposition of funds. The commissary shall return funds to detainees when notified of their release or transfer during each shift. The commissary program shall be at no cost to the Government.

6.3 Transportation Services

The Contractor shall provide armed Detention Officers to transport and guard detainees.

Transportation Detention Officers may be used when detainees are required to be

Amendment 2 transported, hospitalized, or to augment facility Detention Officer Staff during high detainee population levels as required by the COR. The Contractor shall provide a sufficient number of Transportation Detention Officers and Transportation Supervisors to meet the following objectives:

• The Contractor shall provide secure and safe transportation of detainees to and from locations designated by the COR, which include, but shall not limited to, Medical, Court and PIDC local releases (Bond outs, Local Removals, Bus Stations, Shelters, Hotels, Airports, etc.). PIDC also has a requirement for at least one daily run to Coastal Bend Detention Center in Robstown, TX. With the exception of the Coastal Bend Detention Center, local transportation shall be limited to a 50 mile radius of PIDC, not to exceed a total of 10,000 miles per month.

• The Contractor staff shall receive intensive training in safe, effective procedures for restraining, controlling and managing detainees during transport and shall be subject to the same regular, unannounced drug and alcohol testing provided to all other officers.

• The Contractor shall develop Post Orders for all proposed post assignments in accordance with Section C.7.

• The Contractor shall ensure that Transportation Services are performed in accordance with the terms and conditions of this contract, ICE PBNDS 2011, ACA standards, and Post Orders (see Section C.7).

• The Contractor shall ensure that officers are properly trained in accordance with

Section C.16 to include intensive training in safe, effective procedures for restraining, controlling and managing detainees during transport.

• The Contractor shall ensure that during all transport activities, at least one

Transportation Detention Officer that is of the same sex as the detainee(s) is present.

• The Contractor shall provide Transportation Detention Officers for twenty-four

(24) hour services at facilities and/or hospitals when needed. More than one Officer may be required, depending on the number of detainees to be transported, hospitalized, and / or the level of security required at the hospital or facility.

• The Contractor shall not allow employees to use their privately owned vehicles to transport detainees.

• Transportation officers shall have the required state licenses for commercial drivers with the proper endorsement limited to vehicles with Automatic Transmission and the state DMV Medical Certification.

• The Contractor shall ensure that records and documentation concerning the detainee(s) to be transported and/or escorted are delivered to only the named authorized recipients. The Contractor shall ensure detainee material is kept confidential and not viewed by any person other than the authorized recipient.

• The Contractor shall assign at a minimum two (2) transportation officers as a team and on a daily basis. These assigned teams shall be distributed throughout a twenty-four (24) hour period, seven (7) days a week, to include weekends and Federal Holidays. The COR shall approve the number of teams assigned to any shift or period of time in order to meet the needs of ICE transportation requirements

6.3.1 Contractor Provided Vehicles

The Contractor shall furnish vans (e.g., 12 passengers) to accommodate local transportation runs as required by the COR. The vans shall contain separation cages. A minimum of one (1) van shall be available at all times that meets ADA guidelines and contains a wheelchair and wheelchair lift. These vehicles shall be reviewed and approved by the COR or ICE designee. With regard to transportation vehicles, the Contactor shall meet the following objectives:

• The Contractor shall be responsible for maintenance and gas for the vehicles.

• Each vehicle shall include enough secure cargo space to transport detainees and detainees’ property.

• The Contractor shall furnish the vehicles in accordance with all applicable ICE

PBNDS 2011 standards.

• The Contractor shall ensure that each vehicle is equipped with ample restraints as needed.

• These vehicles shall be equipped with interior security features such as, but not limited to, door lock controls, window locks, lockboxes for firearms, and a wire cage with acrylic panel between the driver seat and the passenger seat.

• The Contractor shall comply with all local, federal and state laws and regulations with regard to inspections, licensing, and registration for all vehicles used for transportation.

• The Contractor shall provide a second form of communication (Mobile, base and within each vehicle) to compensate for “dead areas” or problems with the primary radio system. The Contractor shall also provide compatible radios to designated ICE personnel to allow communication between ICE and Contractor staff in the event of an emergency.

Amendment 2

• The Contractor shall ensure that each vehicle is afforded ample back-up emergency supplies to include but not limited to fire extinguishers, filters, belts, flares, and bolt cutters.

The Government will provide the Contractor with parking at PIDC.

6.4 Food Service

The Contractor shall provide all personnel, supervision, items and services necessary to perform full food service (including satellite meals and/or sack lunches) at PIDC and for designated transportation routes. This includes, but is not limited to, satellite service vehicle(s), serving line, meal trays, carts, coolers, cambros, chemicals, etc. Contractor tasks include, but are not limited to, menu planning, ordering food and supplies, receipt, storage, inventory and recordkeeping, food preparation, meal service, dining facility management, cleaning facilities, equipment, and utensils, quality control, ensuring operator level maintenance and cleaning, and in the event of a contingency, performing required tasks to include continued service.

The Contractor shall use any and all approaches, within the constraints of the contract, to effectively and efficiently accomplish the requirements of this SOW in a timely manner, at reasonable cost while maintaining compliance with applicable guidance from the American Correctional Association (ACA), PBNDS 2011, United States Department of Agriculture (USDA), Food and Drug Administration (FDA), OSHA, and applicable DHS/ICE policies and procedures (see Section C.23). These services shall be made available from the Contractor twenty-four (24) hours a day, 365 days of the year, including Federal Holidays and in accordance with policies and procedures. A sample menu and food service estimates are provided for reference at Attachment 2, Sample Menu/Food Service Estimates.

6.4.1 Menu Planning and Meal Service

The Contractor shall provide labor, supplies, equipment and transportation to meet the following objectives:

• The Contractor shall develop, implement, and adhere to menus subject to the standards identified in the ICE PBNDS 2011. Menus shall adhere to the standard daily rations and recommended daily allowances for adult detainee populations.

These menus shall include three meals, two of which shall be hot meals and shall be provided at regular times during each twenty-four (24) hour period.

• There shall be no more than fourteen (14) hours between the evening meal and breakfast. The meal schedule shall be established by ICE for the facility.

Variations may be allowed, based on weekend and holiday food service demands and emergencies, provided basic nutritional goals are met and the COR has granted approval.

Amendment 2

• The Contractor shall staff meal service crews with adequate personnel to meet time schedules and maintain sanitary conditions throughout the meal shifts.

Detainee work detail volunteers may assist food service staff, but shall not be depended upon to fulfill basic SOW requirements.

• The Contractor shall provide an adequate number of staff for full food services at a facility the size of PIDC. The proposed staffing for the food services shall be in accordance with ICE PBNDS 2011, including one (1) Food Service Manager, with an adequate number of staff in the following areas:

• Assistant Food Service Manager(s)

• Cook II’s

• Cook I’s

• Warehouse operator(s)

• The menu shall incorporate regular, vegetarian, religious and medical diets.

Preparation of the menu shall account for the cultural diversity and dynamics of the detainee population.