Sections C-M

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SECTION C—STATEMENT OF OBJECTIVES

C.1 OVERVIEW

The United States Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE) is responsible for the detention, health, welfare, transportation and deportation of detainees in removal proceedings, and those subject to final order of removal from the United States.

The mission of the Enforcement and Removal Operations (ERO) Program is the planning, management, and direction of broad programs relating to the supervision, detention, and deportation of detainees who are in the United States illegally. These activities are chiefly concerned with the processing and enforcement of departure from the United States of detainees who have entered illegally or have become removable after admission. In implementing its mission, ERO is responsible for carrying out all orders for the required departure of detainees handed down in removal proceedings, or prior thereto, and arranging for detention of detainees when such detention becomes necessary.

ICE requires respective Detention Management Services for one (1) under seventy-two hour facility and two (2) facilities that are office buildings / areas.

C.1.1 Aguadilla Facility

The Aguadilla Facility is located at 505 Gun Road, Aguadilla, PR 00603. It is a government owned facility that has been used in the past to process and house detainees undergoing removal proceedings. Although the facility is not currently used to house detainees, it is guarded and maintained. The facility is located on approximately 2.74 acres, and consists of four (4) buildings: a main building used to house detainees, an administrative office building, and two (2) support / storage buildings (Butler and Quonset Hut). The perimeter is fenced with access onto the property that is controlled by an entrance gate. The Aguadilla Facility is manned twenty-four (24) hours a day, seven (7) days a week, fifty-two (52) weeks a year including all Federal Holidays.

C.1.2 Luis Munoz Marin International Airport (LMMIA)

The ICE facility at LMMIA is located at the International Arrivals Terminal Area, Carolina, PR 00979. The facility is co-located with U.S. Customs and Border Patrol (CBP), and serves as a processing center and temporary holding facility [not to exceed twelve (12) hours] for persons detained at the airport. Detainees held at LMMIA are awaiting removal from Puerto Rico on an out-going flight, or awaiting transportation to bed space at an assigned ICE facility or a temporary lodging facility within Puerto Rico. The facility consists of administrative processing rooms and two (2) holding cells with a total detainee capacity of thirty -six (36) persons (eighteen (18) in each holding cell). LMMIA is operated sixteen (16) hours a day (7:00 am

– 11:00 pm), seven (7) days a week, fifty-two (52) weeks a year including all Federal Holidays.

C.1.3 San Juan GSA Building

The ICE facility at the San Juan GSA Building is located at 651 Federal Drive, Guaynabo, PR 00965. This government owned facility is used to process and house detainees undergoing removal proceedings. The San Juan GSA facility is a 3809 square foot, one-story facility with a forty-two (42) bed capacity [sixteen

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(16) males, six (6) females, ten (10) males in temporary holding, and ten (10) females in temporary holding]. In emergencies, capacity can be doubled to eighty-four (84) beds with the use of temporary cots.

The facility consists of a processing area, a visiting area, a control post, an administrative space, a kitchen, and two (2) detainee housing units (male and female), and two (2) temporary holding areas. The San Juan GSA Building is operated twenty-four (24) hours a day, seven (7) days a week, fifty-two (52) weeks a year including all Federal Holidays.

C.2 OBJECTIVE

The Contractor shall furnish all contract oversight management, supervision, trained personnel, equipment, materials, supplies, licenses, permits, certificates, pre-employment screenings, administration, and any other resources necessary to provide various Detention Management Services for the three (3) locations within Puerto Rico. The Contractor shall provide trained employees, at all times, to perform the services as prescribed in and required by this contract.

C.3 TERMS/DEFINITIONS

Administrative Contracting Officer (ACO): ICE employee responsible for contract compliance, contract administration, cost control, and reviewing Contracting Officer’s Representative’s (COR’s) assessment of Contractor’s performance.

Administrative Segregation: A unit of housing for detainees whose continued presence in the general population poses a serious threat to life, property, self, staff, or other detainees.

Alien: Any person who is not a citizen or national of the United States.

Booking: It is a procedure for the admission of an ICE detainee, which includes searching, fingerprinting, photographing, medical screening, and collecting personal history data. Booking also includes the inventory and storage of the individual's accompanying personal property.

Classification: A process for determining the needs and requirements of aliens for whom detention has been ordered and for assigning them to housing units and programs according to their needs, security risk level, and existing resources of the facility.

Contraband: Any item possessed by detainees or found within the confinement of the facility which is declared illegal by law or which is expressly prohibited by facility policies and procedures.

Contractor: The entity, which provides the services, described in this Statement of Objectives

Contracting Officer (CO): An employee of the Government responsible for the complete conduct and integrity of the contracting process, including administration after award. The only individual authorized to issue changes to this contract.

Contracting Officer’s Representative (COR): An employee of the Government responsible for monitoring all technical aspects and assisting in administering the contract.

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Department of Homeland Security (DHS): A department of the United States Government, which includes U.S. Immigration and Customs Enforcement (ICE).

Department of Justice (DOJ): A department of the United States Government, which includes the Executive Office of Immigration Review (EOIR), the Federal Bureau of Investigation (FBI), and the Federal Bureau of Prisons (BOP), and the U.S. Marshals Service (USMS).

Detainee: Any person confined under the auspices and the authority of any Federal agency. Many of those being detained may have substantial and varied criminal histories.

Detainee Records: Information concerning the individual's personal, criminal and medical history, behavior, and activities while in custody, including, but not limited to:

1. Detainee, Personal Property

2. Receipts, Visitors List, Photographs

3. Fingerprints, Disciplinary Infractions

4. Actions Taken, Grievance Reports, Medical

5. Records, Work Assignments, Program Participation

6. Miscellaneous Correspondence, etc.

Emergency: Any significant disruption of normal facility procedure, policy, or activity caused by riot, strike, escape, fire, medical exigency, natural disaster, or other serious incident.

Entry On Duty (EOD): The first day the employee begins performance at a designated duty station on this contract.

Facility: The physical plant and grounds in which the Contractor’s services are operated.

Facility Administrator: The official, regardless of local title (e.g., jail administrator, Facility Director, superintendent) who has the ultimate responsibility for managing and operating the contract detention facility. The qualifications for the holder of this office shall be consistent with ICE standards.

First Aid: Health care for a condition that requires immediate assistance from an individual trained in first aid care and the use of the facility’s first aid kits.

Grievance: A written complaint filed by a detainee with the facility administrator concerning personal health/welfare or the operations and services of the facility.

ICE Health Service Corps (IHSC): Provides medical care and health services to individuals in the custody of ICE. Previously known as Public Health Services (PHS)

Immediate Relatives: Spouses, children (including stepchildren and adopted children) and their spouses, parents (including stepparents), brothers and sisters (including stepbrothers and sisters and half-brothers and sisters) and their spouses.

Life Safety Code: A manual published by The National Fire Protection Association specifying minimum

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standards for fire safety necessary in the public interest.

Medical Records: Separate records of medical examinations and diagnosis maintained by the responsible physician or nurse. The following information from these records shall be transferred to the detainee record: date and time of all medical examinations; and, copies of standing or direct medical orders from the physician to the facility staff.

Medical Screening: A system of structured observation and/or initial health assessment to identify newly arrived detainees who could pose a health or safety threat to themselves or others.

National Detention Standards (NDS): ICE Standard published in 2000 applicable to this contract.

On Call/Remote Custody Officer Post: These posts shall be operated on demand by the COR and shall include, but is not limited to, escorting and custody of detainees for hearings, ICE interviews, and any other location requested by the COR.

Policy: A definite written course or method of action, which guides and determines present and future decisions and actions.

Procedure: The detailed and sequential actions that must be executed to ensure that a policy is implemented. It is the method of performing an operation or a manner of proceeding on a course of action.

It differs from a policy in that it directs action required to perform a specific task within the guidelines of that policy.

Property: Refers to personal property belonging to a detainee.

Restraint Equipment: This includes but is not limited to: handcuffs, belly chains, leg irons, straight jackets, flexi cuffs, soft (leather) cuffs, and leg weights.

Safety Equipment: This includes but is not limited to firefighting equipment, i.e., chemical extinguisher, hoses, nozzles, water supplies, alarm systems, portable breathing devices, gas marks, fans, first aid kits, stretchers and emergency alarms.

Sally Port: An enclosure situated either in the perimeter wall or fence to the facility or within the interior of the facility, containing gates or doors at both ends, only one of which opens at a time. This method of entry and exit ensures there shall be no breach in the perimeter or interior security of the facility.

Security Devices: Locks, gates, doors, bars, fences, screens, hardened ceilings, floors, walls and barriers used to confine and control detainees. In addition, electronic monitoring equipment, security alarm systems, security light units, auxiliary power supply, and other equipment used to maintain facility security.

Security Perimeter: The outer portions of a facility, which actually provide for secure confinement of detainees.

Standing Medical Orders: Written orders, by a physician, to medical personnel for the definitive treatment of identified minor, self-limiting conditions and for on-site treatment of emergency conditions.

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Temporary Lodging: A facility to house temporary juvenile detainees and detained families to include but not limited to hotels, motels, etc.

Temporary Holding Facility: A facility that provides services for temporary detainees or those who are held for less than twelve (12) hours.

Training: An organized, planned, and evaluated activity designed to achieve specific learning objectives.

Training may occur on site, at an academy of training center, at an institution of higher learning, through contract service, at professional meetings or through closely supervised on-the-job training. Meetings of professional associations are considered training when there is clear evidence of the above elements.

Transportation Costs: All materials, equipment and labor necessary to respond to requests by designated officials for secure movement of detainees from place to place necessary for processing, hearings, interviews, etc.

Weapons: This includes but is not limited to firearms, ammunition, knives, slappers, billy clubs, electronic defense modules, chemical weapons (MACE), and nightsticks.

C.4 STATEMENT OF OBJECTIVES

This Statement of Objectives (SOO) is for performance-based services. This SOO sets forth the contract objectives and other relevant information that applies to this solicitation. Any work not listed in this SOO will be performed by the government.

C.4.1 TRANSITION PERIOD

The Contractor shall provide a seamless transition from the predecessor Contractor(s), and ensure minimal disruption to vital Contractor services and Government activities. The contract transition period is anticipated to be thirty (30) calendar days, beginning on Saturday June 23, 2012 and ending on Monday July 23, 2012. The Contractor shall assume full responsibility for the all services required under this contract beginning Tuesday July 24, 2012.

C.4.2 AGUADILLA FACILITY

4.2.1 Armed Detention OfficerGuard Services to protect Aguadilla Facility

The Contractor shall provide, operate, manage and maintain an armed protective security force twenty-four

(24) hours a day, seven (7) days a week, fifty-two (52) weeks a year for the physical protection of the Aguadilla Facility. The Contractor shall provide a sufficient number of Security Officers and Supervisors to meet the following objectives:

The Contractor shall provide surveillance to ensure the facility and assets are protected from damage, unauthorized removal, and unauthorized entry/exit.

The Contractor shall provide entry control for vehicles and pedestrian traffic. This includes operation of an electronic sally port at the main entrance gate.

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The Contractor shall ensure that officers are properly trained in accordance with Section C.5.

The Contractor shall ensure that Guard Detention Officer Services are performed in accordance with the terms and conditions of this contract, and the applicable Post Orders. The Contractor shall develop Post Orders for all proposed post assignments, in accordance with Section C.6.

The Contractor shall ensure that breaches of security, discrepancies and/or problems are properly documented and immediately reported to the COR. Logbooks shall be used to document activities, as detailed in Section C.7.

The Contractor shall ensure that officers are equipped with firearms (Section C.8), body armor (Section C.9) and Detention Officer guard equipment (Section C.10) to provide armed security services.

The Contractor shall ensure the staff on each shift is adequately supervised at all times in performance of all duties.

4.2.2 Transportation Services

Upon request, the Contractor shall provide on-call, armed Detention Officers Detention Officers Guards to transport and guard detainees. Transportation Detention OfficersGuards Detention Officers may be used when detainees are required to be transported or hospitalized. The Contractor shall provide a sufficient number of Transportation Detention OfficersGuardsDetention Officers and Supervisors to meet the following objectives:

The Contractor shall provide secure and safe transportation of detainees to and from locations designated by the COR.

The Contractor shall develop Post Orders for all proposed post assignments in accordance with Section C.6.

The Contractor shall ensure that Transportation Services are performed in accordance with the terms and conditions of this contract, Post Orders, and the ICE 2000 NDS (see Section C.20).

Upon request for services, the Contractor shall provide Transportation Detention OfficersGuards Detention Officers on-site to the Aguadilla Facility within two (2) hours’ notice.

The Contractor shall ensure that during all transport activities, at least one Transportation Detention Officer that is the same sex as the detainee(s) is present.

The Contractor shall provide Transportation Detention OfficersGuardsDetention Officers for twenty-four (24) hour services at lodging facilities and/or hospitals when needed. More than

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one Officer may be required, depending on the number of detainees to be transported, hospitalized, and/or the level of security required at the hospital or facility.

The Contractor shall furnish vehicles to safely provide the required transportation services. The Contractor shall provide a minimum of two (2) vehicles shall be available at all times. For information purposes only, the current fleet of vehicles segregated to Aguadilla consists of two (2) fifteen (15) passenger vans. The Contractor shall not allow employees to use their privately owned vehicles to transport detainees. All Contractor furnished vehicles shall be approved by the COR. Vehicles furnished by the Contractor shall:

Be in accordance with all applicable ICE 2000 NDS standards.

Be equipped with interior security features such as, but not limited to, door lock controls, window locks, a wire cage with acrylic panel between the driver seat and the passenger seat.

Be equipped with lockboxes for firearms.

The Contractor shall invoice for the actual mileage traveled to transport the detainee(s) to the designated location. Mileage beyond the guaranteed minimum is subject to COR approval. The most frequented transportation routes from the Aguadilla Facility are as follows:

FROM : Aguadilla Facility

Route# To: Approximate Miles (one-way)

1 San Juan GSA facility 80

2 Hospital Buen Samaritano 4.5

3 Customs and Border Patrol Station

2.5

Round trips to each of the above locations are estimated at once to twice a week.

4.2.4 Temporary Housing Services (outside of the Aguadilla Facility)

Upon request by the COR, the Contractor shall arrange for temporary lodging accommodations and armed Guard Services for detainee(s), specifically for all juvenile detainees and detained families. Lodging facilities shall be approved in advance by the COR. During all lodging activities, the Contractor shall provide two (2) armed Detention Officer(s) that are the same sex as the detainee(s). The Contractor shall ensure that officers are equipped with firearms (Section C.8), body armor (Section C.9) and guard equipment (Section C.10) to provide armed services.Reserved

4.2.5 Reserved

4.2.6 Systems Maintenance Services

The Contractor shall furnish all labor, supervision, transportation, tools, equipment and materials to provide maintenance, inspections, and repairs on all existing equipment and systems at Aguadilla Facility. The

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current systems are identified in Attachment 1. System Maintenance services shall be performed to meet the following objectives:

The Contractor shall maintain all systems to ensure Aguadilla facilities are safe and fully-operational twenty-four (24) hours a day, seven (7) days a week.

The Contractor shall be on-call twenty-four (24) hours a day, seven (7) days a week to respond to emergencies, and perform repairs on all Aguadilla systems identified in this contract.

The Contractor shall perform systems maintenance services on equipment in a timely manner, with minimum interruption to normal facility operations.

The Contractor shall perform system maintenance services in accordance with applicable laws, statues, regulations and codes.

The Contractor shall perform inspections and preventative maintenance in accordance with manufacturer’s instructions and recommendations. Repairs shall be performed on an “as needed” basis using best commercial practices.

The Contractor shall perform thorough repairs that do not require excessive rework to sustain the equipment’s functionality.

All maintenance and repairs must be approved by the COR prior to the commencement of any work. The Contractor shall provide a Maintenance Plan to the COR for review and approval within thirty (30) calendar days of award. The Contractor must provide advanced notification to the COR before making any changes to the equipment and systems that may disrupt or impact building operations. This includes, but is not limited to turning off electricity, and/or adjusting the air conditioning.

The Contractor shall record and maintain a logbook for all system maintenance and repair services provided under this contract.

The Contractor shall develop and adhere to a service schedule for the inspections and preventative maintenance of the systems. The Contractor shall coordinate with the COR to agree upon a day/time that inspections and preventative maintenance services shall be performed. The service schedule shall indicate the tasks, and the frequency of the services being performed. The service schedule shall be submitted to the COR monthly.

Service requests for repairs will be called in by the COR. The Contractor shall develop and adhere to response times to arrive on-site for both emergency and general repairs. Upon notification, the Contractor shall arrive on site at the Aguadilla Facility within the Contractor’s response times, as specified in the Maintenance Plan.

The following general guidelines shall be followed when providing System Maintenance and Repair Services at the Aguadilla Facility:

Lights shall be used only in areas during the time when work is actually being performed.

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Water faucets or valves shall be turned off after each use.

Windows shall be closed, and lights and fans turned off when not in use.

Rooms in secure areas shall be locked after services are performed, and keys shall be returned to the designated office.

Government owned ladders are already on site, and may be used by the Contractor at their own risk.

Storage areas for equipment and supplies will not be provided at the facility.

The Contractor shall ensure that the work site is left in a clean and tidy condition. Upon completion of services, all tools, equipment, debris, plastic parts and containers shall be removed from the work site.

Lost and found articles shall be turned in to the duty supervisor.

4.2.7 Emergency Maintenance Services

The Contractor may be called upon to perform Emergency Maintenance Services. This may include, but is not limited to preparation or cleanup services required before/during/after a hurricane (i.e., boarding of windows, securing of fixtures, removal of debris). The Contractor shall develop and adhere to a response time for arrival on-site at the Aguadilla Facility to perform Emergency Maintenance Services. This response time for arrival shall be included in the Emergency Action Plan, which shall be submitted to the COR for approval within two (2) months of award of the contract. All emergency maintenance requests will be called in by the COR.

4.2.8 General Grounds Maintenance

The Contractor shall provide all personnel, equipment, tools, supervision, and other items and services necessary to provide General Grounds Maintenance services at the Aguadilla Facility. Services shall be performed in a manner that will maintain the appearance of a clean, neat and professional environment.

General Grounds Maintenance services may include, but are not limited to the following:

Remove debris to achieve a clean and neat appearance.

Maintain all interior and exterior painting of surfaces and structures. Surfaces and structures shall be painted to maintain a neat appearance using paint of the same type and color as originally applied. New colors shall be approved by the COR.

Remove obstructions and control vegetation in storm drainage systems to permit unrestricted flow of storm water runoff.

Maintain all interior and exterior light bulbs. The Contractor shall replace all defective light

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bulbs with a new light of the same type.

Check and maintain all interior and exterior window and door caulking.

Maintain all interior and exterior fences, gates, and doors and all associated equipment and systems. Fences, gates and doors shall be in proper working order, and free of rust, decay and any other condition that may affect its normal operation.

4.2.9 Landscaping Services

The Contractor shall provide all personnel, equipment, tools, supervision, and other items and services necessary to provide Landscaping Services at the Aguadilla Facility. The Contractor shall landscape the grounds and maintain a healthy, active-growing, aesthetically pleasing, clean, neat, and uniform appearance. Landscaping services may include, but are not limited to the following:

Mow, trim, edge lawns, and maintain a uniform grass height to present a manicured appearance.

Mow, trim and control vegetation to maintain an appropriate height that achieves a manicured appearance. This includes vegetation in fire lanes, and adjacent to perimeter fences (fifteen

(15) feet from the outer perimeter) and roadway clearance to provide for the area’s intended purpose. In areas with mixed species, the accepted height shall be based on the dominant species. Vegetation adjacent to fencing, poles, walls, valves, valve boxes and other similar objects shall be trimmed to match the height and appearance of surrounding grass. Fencing shall be maintained free of vegetation.

Maintain and operate water control devices and irrigation systems to provide the appropriate amount of water to lawns and other vegetation to maintain proper health, growth, appearance and color of grounds.

Maintain all plants, shrubs, hedges and trees to achieve a healthy, uniform, well -shaped appearance. Plants, shrubs, hedges and trees should not encroach on pedestrian or vehicular traffic, and/or structures.

The Contractor shall ensure that all equipment and/or Contractor personnel do not damage turf, trees, shrubs, hedges, flowers, plants, or Government/personal property. This includes damage caused by lack of maintenance (such as grass dying due to over/under watering) or neglect (such as chipped paint on facility surfaces) on the part of the Contractor. Any damages caused by Contractor personnel or equipment shall be repaired and/or replaced by the Contractor at no additional cost to the Government.

4.2.10 Pest Control

The Contractor shall provide all personnel, equipment, tools, supervision, and other items and services necessary to control pests, insects and vermin at the Aguadilla Facility. Pest Control services shall also include monthly preventative maintenance service.

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4.2.11 Meals

The Contractor shall provide meals upon request [contract line item numbers (CLINs) 0007-0010 and corresponding option year CLINs] to detainees. All vendors must be pre-approved by the COR.

C.4.3 LUIS MUNOZ MARIN INTERNATIONAL AIRPORT (LMMIA)

4.3.1 Guard Unarmed Detention Officer Services

The Contractor shall provide unarmed Guard Detention Officer Services for detainees at LMMIA. The Contractor shall provide a sufficient number of Detention OfficersGuardDetention Officers and Supervisors to control and supervise detainees in custody while meeting the following objectives:

The Contractor shall provide a fully secure, safe, and humane environment for detainees held at LMMIA.

The Contractor shall develop Post Orders in accordance with ICE 2000 NDS (see Section C.20) and Section C.6 of this contract.

The Contractor shall ensure that GuardDetention Officer Services are performed in accordance with the terms and conditions of this contract, Post Orders, and the ICE 2000 NDS.

The Contractor shall ensure that breaches of security, discrepancies and/or problems are properly documented and immediately reported to the COR. Logbooks shall be used to record

The Contractor shall ensure that Detention OfficersGuardDetention Officers are equipped with the guardDetention Officer equipment listed in Section C.10.

The Contractor shall ensure proper measures are taken to ensure facility security and control in accordance with the ICE 2000 NDS and Section C.12 of this contract.

The Contractor shall ensure all health, safety and emergency standards are followed in accordance with the ICE 2000 NDS and Section C.13 of this contract.

4.3.2 Transportation Services

Upon request, the Contractor shall provide on-call, armed Detention OfficersGuardDetention Officers to transport and guard detainees. Transportation Detention OfficersGuardDetention Officers may be used when detainees are required to be transported, hospitalized, or to augment staff during high detainee

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population levels as required by the COR. The Contractor shall provide a sufficient number of Transportation Detention OfficersGuardDetention Officers and Supervisors to meet the following objectives:

with Section C.6.

terms and conditions of this contract, Post Orders, and the ICE 2000 NDS.

OfficersGuardDetention Officers on-site to LMMIA within a two (2) hours’ notice.

The Contractor shall ensure that during all transport activities, the Transportation Detention Officer is the same sex as the detainee(s).

The Contractor shall provide Transportation Detention OfficersGuardDetention Officers for twenty-four (24) hour services at lodging facilities and/or hospitals when needed. More than one Officer may be required, depending on the number of detainees to be transported, The Contractor shall ensure the Transportation Detention OfficersGuardDetention Officers are adequately supervised at all times in performance of all duties.

The Contractor shall furnish vehicles to safely provide the required transportation services. A minimum of two (2) vehicles shall be available at all times. For information purposes only, the current fleet of vehicles segregated to LMMIA, San Juan and San Patricio consists of two (2) fifteen (15) passenger vans. The Contractor shall not allow employees to use their privately owned vehicles to transport detainees. All Contractor furnished vehicles shall be approved by the COR. Vehicles furnished by the Contractor shall:

Meet all Commonwealth of Puerto Rico and local inspection standards.

Be in good repair, kept clean, and free of trash and odor.

Provide physical separation of detainees from Transportation Officers.

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The Contractor shall invoice for the actual mileage traveled to transport the detainee(s) to the designated location. Mileage beyond the guaranteed minimum is subject to COR approval. The most frequented transportation routes from LMMIA are as follows:

FROM : LMMIA

(one-way)

1 Aguadilla Facility 90

2 Hospital Buen Samaritano 20

3 San Patricio Office Center 10

4 San Juan GSA Building 10

5 Hospital Pavia 5

4.3.3 Temporary Housing Services

Upon request by the COR, the Contractor shall arrange for temporary lodging accommodations and unarmed GuardDetention Officer Services for detainee(s), specifically for all juvenile detainees and detained families. Lodging facilities shall be approved in advance by the COR. During all lodging activities, the Contractor shall provide two (2) armed Detention Officer(s) that are the same sex as the detainee(s).

The Contractor shall ensure that officers are equipped with firearms (Section C.8), body armor (Section C.9) and guardDetention Officer equipment (Section C.10) to provide armed services. The temporary housing selected by the Contractor must be inspected and accepted by the COR.

4.3.4 Meals

Upon request by the COR, the Contractor shall provide meals and snacks for detainees in custody at LMMIA. Meals and snacks shall be provided in accordance with Section C.11 and purchased from local vendors. All vendors must be pre-approved by the COR.

C.4.4 SAN JUAN GSA BUILDING

4.4.1 Detention Services for detainees housed at San Juan GSA

The Contractor shall provide full Detention Services, consisting of unarmed guardDetention Officer services and meals, for detainees housed at San Juan GSA. Detention Services shall be billed at bed-day rate, per detainee.

The Contractor shall provide a sufficient number of Detention OfficersGuardDetention Officers and Supervisors to control and supervise detainees in custody while meeting the following objectives:

The Contractor shall provide a secure, safe, and humane environment for detainees housed at San Juan GSA.

The Contractor shall develop Post Orders in accordance with ICE 2000 NDS and Section C.6

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of this contract.

The Contractor shall ensure that services are performed in accordance with the terms and conditions of this contract, Post Orders, and the ICE 2000 NDS.

The Contractor shall ensure that breaches of security, discrepancies and/or problems are properly documented and immediately reported to the COR. Logbooks shall be used to record

The Contractor shall ensure that Detention OfficersGuardDetention Officers are equipped with the guardDetention Officer equipment listed in Section C.10.

The Contractor shall provide cycle meals and snacks for detainees in accordance with the ICE 2000 NDS and Section C.11 of this contract.

The Contractor shall ensure proper measures are taken to ensure facility security and control in accordance with the ICE 2000 NDS and Section C.12 of this contract.

The Contractor shall ensure all health, safety and emergency standards are followed in accordance with the ICE 2000 NDS and Section C.13 of this contract.

4.4.2 Transportation Services

Upon request, the Contractor shall provide on-call, armed Detention OfficersGuardDetention Officers to transport and guard detainees. Transportation Detention OfficersGuardDetention Officers may be used when detainees are required to be transported, hospitalized, or to augment staff during high detainee population levels as required by the COR. The Contractor shall provide a sufficient number of Transportation Detention OfficersGuardDetention Officers and Supervisors to meet the following objectives:

with Section C.6 terms and conditions of this contract, Post Orders, and the ICE 2000 NDS.

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OfficersGuardDetention Officers on-site to the San Juan GSA building within a two (2) hours’ notice.

The Contractor shall ensure that during all transport activities, the Transportation Detention Officer is the same sex as the detainee(s).

The Contractor shall provide Transportation Detention OfficersGuardDetention Officers who can provide twenty-four (24) hour services at lodging facilities and/or hospitals. More than one Officer may be required, depending on the number of detainees to be transported, The Contractor shall ensure the Transportation Detention OfficersGuardDetention Officers are adequately supervised at all times in performance of all duties.

The Contractor shall furnish vehicles to safely provide the required transportation services. A minimum of two (2) vehicles shall be available at all times. For information purposes only, the current fleet of vehicles segregated to LMMIA, San Juan and San Patricio consists of two (2) fifteen (15) passenger vans.

The Contractor shall not allow employees to use their privately owned vehicles to transport detainees. All Contractor furnished vehicles shall be approved by the COR. Vehicles furnished by the Contractor shall:

Meet all Commonwealth of Puerto Rico and local inspection standards.

Be in good repair, kept clean, and free of trash and odor.

Provide physical separation of detainees from Transportation Officers.

The Contractor shall invoice for the actual mileage travelled to transport the detainee(s) to the designated location. Excessive mileage is subject to the COR approval. The most frequented transportation routes from the San Juan GSA building are as follows:

FROM : San Juan GSA

(one-way)

1 Aguadilla Facility 80

2 LMMIA 10

3 Hospital Pavia 10

4 Hospital Buen Samaritano 5

5 San Patricio Office Center 5

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4.4.3 Temporary Housing Services

Upon request by the COR, the Contractor shall arrange for temporary lodging accommodations and unarmed GuardDetention Officer Services for detainee(s), specifically for all juvenile detainees and detained families. Lodging facilities shall be approved in advance by the COR. During all lodging activities, the Contractor shall provide two (2) armed Detention Officer(s) that are the same sex as the detainee(s).

The Contractor shall ensure that officers are equipped with firearms (Section C.8), body armor (Section C.9) and guardDetention Officer equipment (Section C.10) to provide armed services. The temporary housing selected by the Contractor must be inspected and accepted by the COR.

4.4.4 Meals

Upon request by the COR, the Contractor shall provide meals and snacks for detainees in custody at San Juan GSA. Meals and snacks shall be provided in accordance with Section C.11. Meals shall be purchased from local vendors. All vendors must be pre-approved by the COR.

C.5 TRAINING

The Contractor shall ensure all Detention OfficersGuardDetention Officers are trained in accordance with requirements set by the American Correctional Association (ACA). Training shall consist of initial qualification training, refresher training, and quarterly re-qualification of all armed Officers. Employees shall not perform duties under this contract until they have successfully completed all initial training and the COR receives written certification from the Contractor.

The Contractor shall provide the training through the use of certified instructors, or a training institution that is approved by the COR. Instructors must be certified by a state or nationally recognized institution, unless otherwise approved in writing by the COR. Firearms instructors must be licensed by the Commonwealth of Puerto Rico. The COR may certify instructors that have documented past experience in teaching positions, or that completed an instructor training course. All instructors must be approved in advance by the COR.

Any remuneration (pay) due to employees in accordance with Department of Labor (DOL) regulations for training time is the responsibility of the Contractor. Failure of any Detention Officer to successfully complete training is sufficient reason to disqualify or remove him/her from duty.

All training subjects and formats are subject to the approval of the COR. After contract award, the Contractor shall submit a Training Plan to the COR for review and approval. Training shall not begin until the COR has approved the Training Plan. At minimum, the Training Plan shall list proficiency testing (if required), instructor(s) and instructor qualifications, course descriptions, and detailed lesson plans that include subject matter and methods of presentation, course objectives, student evaluation procedures, and the location and duration of training.

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The Contractor shall develop and submit a monthly training forecast to the COR. The training forecast shall provide dates, times, and locations of scheduled training, and shall afford the COR an observation/evaluation opportunity. The Contractor shall provide the COR with a monthly list of completed training, along with copies of certificates and re-certification documents for each Detention Officer. The list shall contain the training hours, type of training, date and location of training, and the name of the instructor for each employee.

5.1 Basic Training

Basic training shall consist of sixty-four (64) hours of basic training, and sixty (60) hours of on-the-job training prior to entering on duty. After completion of the first 124 hours of training, the Contractor has ninety (90) calendar days for the Supervisory Detention Officer to complete the final forty (40) hours required to complete the 164 hours of training required during the first year of employment. The training program must directly relate to the employee’s assigned position, and afford application of necessary job skills.

Officers must complete the following list of basic training subjects. The course title is followed by the minimum hours of training for that subject. Site-specific training may be conducted with the approval of the

COR.

The Basic Training minimum hours are as follows:

Basic Training Minimum Hours

Course Hours

In-service Orientation 2

Conduct/Duties/Code of Ethics and Courtroom Demeanor 2

Telephone Communications/Radio Procedures 1

ICE Paperwork/Report Writing 2

Fire and Other Emergency Plans 2

Bomb Defense and Threats 1

Self Defense 8

Detention Standards 2

Security Methods, Procedures and Regulations 2

Key Control/Count 1

Detainee Rights, Rules and Responsibilities 2

Treatment and Supervision of Detainees 2

Detainee Escort Techniques 1

Detainee Searches 3

Detainee Personal Property and Contraband 3

Use of Force – Tactics/ICE Policy/Regulations* 3

Use of Restraints 3

Sexual Harassment/Misconduct Awareness* 2

Suicide Prevention/Signs/Intervention 1

CPR/First Aid* 8

Blood-Borne Pathogens* 2

Communication Skills, Observational Techniques 2

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Interpersonal Relations 2

Social lifestyles/Cultural Diversity of detainees 2

Counseling Techniques 1

Firearm Training** 4

* Critical Training Subjects ** Firearm Training for Required armed Officers in accordance with Commonwealth licensing requirements.

The Contractor shall certify proficiency every quarter.

5.2 On-the-job Training

After completion of the minimum of sixty (60) hours of basic training, all Detention OfficersGuardDetention Officers (including Supervisory Detention OfficersGuardDetention Officers) shall receive an additional sixty

(60) hours of on-the-job training at specific post positions.

On-the-job training shall include the following topics:

Authority of supervisors and organization code of conduct.

General information and special orders.

Security systems operational procedures.

Facility self-protection plan or emergency operational procedures.

5.3 Supervisor Training

Supervisory Detention OfficersGuardDetention Officers shall successfully complete a minimum of forty (40) hours of formal supervisory training in addition to the mandatory Basic Training requirements for Detention OfficersGuardDetention Officers listed in Section C.5.1, above. Supervisor training must be conducted annually. Supervisor training shall include the following management areas:

Supervisor Training

Course Hours

Techniques for issuing written and verbal orders 2

Uniform clothing and grooming standards 1

Security Post Inspection procedures 2

Employee motivation 1

Scheduling and overtime controls 2

Managerial public relations 4

Supervision of detainees 4

Other company policies 4

Additional classes are at the discretion of the Contractor, with the approval of the COR.

5.4 Refresher Training

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Every year the Contractor shall conduct forty (40) hours of Refresher Training for all Detention OfficersGuardDetention Officers, including Supervisory Detention OfficersGuardDetention Officers.

Refresher training shall consist of the critical training subjects listed in Section C.5.1 above, a review of the Basic Training subjects, and other subjects as approved by the COR. The Supervisor’s Refresher Training shall be related to supervisory duties.

5.5 Basic First Aid and CPR Training

All Officers shall be trained in basic first aid and CPR, and re-certified in both areas annually.

5.6 Proficiency Testing

At the completion of each course, Officers shall take a written examination consisting of at least twenty -five

(25) questions. The Contractor may give practical exercises when appropriate. The COR shall approve the questions before the Contractor can administer the examination.

To pass any examination, each Officer must achieve a score of 80% or better. Should an Officer fail the written test on the initial attempt, he or she may be given additional training by the Contractor, and provided one additional opportunity to retake the test. If the Officer fails to complete and pass the test the second time, the Contractor’s employee shall not be employed under this contract.

The Contractor must provide the COR with the completed exams before any Officer may be assigned to duties under this contract.

C.6 POST ORDERS

The Contractor shall develop written post orders for each location, in accordance with the ICE 2000 NDS.

The Contractor shall maintain the post orders, and furnish them to the COR if requested. Post orders shall be:

Based on DHS/ICE standards and policies (see Section C.20), and facility practices.

Kept current at all times and formally reviewed at least annually and updated as needed by the

COR.

Written so that each Officer assigned to the post knows the procedures, duties, and responsibilities of that post. The post orders shall contain step-by-step procedures in sufficient detail to guide an Officer assigned to that post for the first time.

Acknowledged by each Officer assigned to the post by signing and dating records. Each time an Officer receives a different post assignment, he or she shall be required to read, sign, and date those post orders to indicate he or she read and understands them.

Submitted to the COR for review and approval within thirty (30) calendar days after contract award. Updates shall be submitted to the COR for review and approval prior to

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implementation.

Not be removed from the designated post, or from the Government site, or be reproduced or copied in any manner unless authorization is granted by the COR in writing.

C.7 LOGBOOKS

At each post, the Contractor shall provide a logbook for Officers to complete and document activities. All logbooks shall be retained for the entire duration of the contract, and shall be provided to the COR upon request.

At a minimum, Logbooks shall contain the following information:

Activities that have an impact on the detainee population (e.g., detainee counts, shakedowns, detainee movement in and out of the site, escorts to and from court or the hospital).

Transportation activities.

Shift activities (e.g., security checks, meals, recreation, religious services, property lockers, medical visits).

Entry and exit of persons other than detainees, ICE Staff, or Contractor Staff (e.g., attorneys and other visitors).

Fire drills and unusual occurrences.

Logbooks are addressed further in Section C.17.2 and are provided by the Government.

C.8 FIREARMS

At armed posts, the Contractor shall provide new firearms and ammunition to equip each Detention Officer with a weapon while on duty. Firearms shall be licensed by the Commonwealth of Puerto Rico prior to performance. Personal firearms shall not be used. The Contractor shall:

Provide standard police service-type, semi-automatic weapons capable of firing hollow-point ammunition that meets the recommendations of the firearm’s manufacturer.

Ammunitions shall be factory load only, no reloads.

Provide sufficient ammunition for each armed Officer. Each Officer shall be equipped with three (3) full magazines. Ammunition shall be replaced each year.

Certify, in writing by a licensed gunsmith, that all firearms are safe and accurate. Firearms may be re-issued to new/replacement employees throughout the life of the contract, as

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long as the firearms are in serviceable condition. Firearm certifications shall be provided to the COR upon requested.

Account for all firearms and ammunition daily. If any weapons are missing from the inventory, the COR shall be notified immediately.

Have firearms inspected by a certified Firearms Inspector. All inspections shall be documented by the Contractor, and shall be provided to the COR upon request.

Ensure that all loading, unloading and cleaning of firearms takes place only in designated areas. Firearms shall be cleaned and oiled, as appropriate, to ensure optimum operating conditions. The Contractor shall maintain appropriate and ample supplies of firearms’ upkeep and maintenance equipment (cleaning solvents, lubricating oil, rods, brushes, patches, and other normal maintenance tools).

Ensure that Officers carry firearms with the safety on, and with a round in the chamber.

Provide a complete listing of licensed firearms by serial number and by safe location to the COR. This list shall also be posted within each firearm’s safe, and shall be provided to the COR prior to beginning performance under this contract.

Obtain and maintain on-file the appropriate Commonwealth permits and weapons permits for each Officer. Copies of permits shall be provided to the COR at least three (3) working days prior to the anticipated assignment date of any Officer. The Contractor shall ensure that armed Officers have permits and licenses in their possession at all times while in performance of this contract.

Provide safes/vaults for storage of firearms and ammunition at each location where they are issued or exchanged. The safe/vaults shall remain locked at all times, except when issuing or returning ammunition. The Contractor shall have or shall ensure the combination of each safe/vault is changed at least once every six (6) months, or more often if circumstances warrant.

Provide the COR with firearms training certifications for all armed Officers every quarter.

C.9 BODY ARMOR

The Contractor shall furnish body armor to all Officers performing armed duties.