Attachment 3.pdf

Attachment #3

ICE RFP# HSCEDM-12-R-00009 173

PAST PERFORMANCE QUESTIONNAIRE

REF: HSCEDM-12-R-00009 Detention Management Services

PART ONE: INSTRUCTIONS

The company who has provided you with this form is proposing on an Immigration and Customs Enforcement (ICE) Request for Proposal (RFP) for Detention Management Services to include Guard Service, Systems Maintenance Service, and Grounds Maintenance / Landscaping Services at three locations within Puerto Rico. Past Performance is an extremely important part of the evaluation criteria for this acquisition, so your input is very important. As such, this information will not be disclosed to the Offeror.

Please submit this questionnaire directly to Tara Murphy, Contract Specialist, via fax at (202) 732- 7369 or email at Tara.Murphy@ice.dhs.gov no later than 1:00pm EST on Friday May 18, 2012. If you have any questions, please contact Tara Murphy no later than 3:00pm EST on Wednesday May 9, 2012.

mailto:TMurphy2@ice.dhs.gov

ICE RFP# HSCEDM-12-R-00009 174

PAST PERFORMANCE QUESTIONNAIRE

REF: HSCEDM-12-R-00012 Detention Management Support Services

PERFORMANCE EVALUATION

I. CONTRACT INDENTIFICATION

A. CONTRACT NUMBER:

B. OFFEROR:

C. TYPE OF CONTRACT:

_____ NEGOTIATED

_____ SEALED BID

_____ FIXED PRICE

_____ COST REIMBURSEMENT

_____ OTHER (SPECIFY)

D. COMPLEXITY OF WORK: _____ DIFFICULT _____ ROUTINE

E. CONTRACT AMOUNT: _____________________________________________________

F. CONTRACT PERIOD: _______________________________________________________

G: AGENCY NAME: ___________________________________________________________

ICE RFP# HSCEDM-12-R-00009 175

II. Adjectival ratings are defined below and should be used as a reference in assessing performance:

Rating Symbol Definition

Outstanding O Based on the Offeror’s record of past performance, no issues, concerns, or risks are associated with receiving timely services and contract performance. Past performance surveys and the Offeror’s experiences indicate that the Offeror is capable of exceeding the requirements of the RFP.

Good G The Offeror’s record of past performance indicates there is very little risk associated with receiving quality products, timely services and full contract performance. Past performance surveys and the Offeror’s experience indicate the Offeror will meet the requirements of the RFP.

Marginal M The Offeror’s record of past performance indicates that there is some potential risk associated with receiving quality products, timely services, and contract performance. Past performance surveys and the Offeror’s experience indicate the Offeror may have problems meeting the requirements of the RFP.

Unacceptable U The Offeror’s record of past performance indicates it will be unable to meet the requirements of the RFP.

Neutral N No past performance available for evaluation. The Offeror has asserted that it has no directly related or similar relevant past performance experience. The proposal receives no merit or demerit for this factor.

III. EVALUATION

A. Corporate Commitment

1. To what extent did the offeror solve contract performance problems without extensive guidance from the customer?

O ______

G ______

A ______

N ______

U ______

ICE RFP# HSCEDM-12-R-00009 176

2. To what extent did the offeror supply adequate, timely, and qualified replacement personnel for all positions?

A ______

N ______

U ______

3. To what extent did the offeror use key personnel proposed in their offer as key personnel in the contract?

A ______

N ______

B. Quality of Services

4. To what extent did the offeror provide high quality services that ensured maximum accuracy throughout, cost effectiveness, and overall client satisfaction?

A ______

N ______

5. To what extent was the offeror able to provide quality reports and documentation?

A ______

ICE RFP# HSCEDM-12-R-00009 177

C. Timeliness

6. To what extent was the offeror’s ability to replace personnel identified and assigned to the project in a timely manner?

A ______

7. How was the offeror’s responsiveness to emergency situations?

A ______

8. How was the offeror’s ability to submit required proposals and invoices for temporary services in a timely manner?

A ______

N ______

D. Effective Use of Resources

9. To what extent did the offeror effectively plan work to ensure maximum utilization of resources?

A ______

ICE RFP# HSCEDM-12-R-00009 178

E. TERMINATION HISTORY

10. Has this contract been partially or completely terminated for default or convenience?

_____ Yes _____Default _____ Convenience _____ No

11. Are there any pending terminations?

_____ Yes _____ No

C. EXPERIENCE HISTORY

12. How effective has the offeror been in identifying user requirements?

A ______

N ______

Additional comments:

Printed Name of Reviewer:

Title of Reviewer:

Phone Number: _______________________________________________________________

Signature: _______________________________________________

Date: ___________________

ICE RFP# HSCEDM-12-R-00009 179

List of each of the agencies / companies that will be receiving the “PAST PERFORMANCE QUESTIONNAIRE.” To be included by the Offeror with the proposal only.

AGENCIES /

COMPANIES

POC

PHONE

NUMBER

FAX

NUMBER

E-MAIL

ADDRESS

1.

2.

3.

4.

5.