HQC01120R0002 Attachment 4 Past Performance Questionnaire.docx

DOCX document 13 KB Posted

Attached to
Material Handling Equipment (MHE) and Miscellaneous Food Processing (MFP) equipment Preventative Maintenance and Repair
Solicitation number
HQC011-20-R-0002
Issued by

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This document contains a past performance questionnaire and details of a federal contract opportunity for material handling and food processing equipment maintenance and repair services. The Defense Commissary Agency Pacific Contracting Branch is seeking these services for commissaries located in Guam, Andersen Air Force Base, and Orote under a one-year base period contract with two optional one-year extensions. The past performance questionnaire asks respondents to rate a company on a scale of 1 to 5 in areas such as timeliness, responsiveness, completion of work, and business relations and provide comments. It will be used to evaluate offerors for the maintenance and repair services contract.

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Other files

File Type Posted
Amended HQC01120R0002 ATTACHMENT 1 MHE PWS.pdf PDF
Amended HQC01120R0002 ATTACHMENT 3 Offeror Multi Store Pricing Sheet.xlsx XLSX spreadsheet
HQC01120R0002 ATTACHMENT 3 Offeror Multi Store Pricing Sheet.xlsx XLSX spreadsheet
HQC01120R0002 ATTACHMENT 2b MFP PM Checklist-Task List.xlsx XLSX spreadsheet
HQC01120R0002 ATTACHMENT 2 MFP PWS.pdf PDF
HQC01120R0002 Combined Synopsis and Solicitation Final.pdf PDF
HQC01120R0002 ATTACHMENT 2a MFP Equipment List.pdf PDF
HQC01120R0002 ATTACHMENT 1a MHE EQUIPMENT LIST.pdf PDF
HQC01120R0002 ATTACHMENT 1 MHE PWS.pdf PDF
HQC01120R0002 ATTACHMENT 5 Contractor Proposal Checklist.docx DOCX document
HQC01120R0002 ATTACHMENT 1b MHE PM Checklist-Task List.xlsx XLSX spreadsheet
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Attachment 4

Past Performance Questionnaire

DEFENSE COMMISSARY AGENCY

SOLICITATION HQC011-20-R-0002

Date: ______________

Company's Name (being surveyed) _________________________________________

Your company name ____________________________________________________

Your Name ________________________________ Phone ______________________

Type of service you received from this company _________________________

Approximate value of contract that you had with this company ____________________

Contract Type: ________________________________

Degree of Subcontracting:________________________

Please rate each question below on the scale shown. It is very helpful if you also include comments following the score.

1. How is this company rated regarding their timeliness in responding and completing work/repair requests? Why would you give them this rating?

1 (Unacceptable) 2 (Marginal) 3 (Acceptable) 4 (Good) 5 (Outstanding)

Comments:______________________________________________________________

2. How would you rate this company's responsiveness to you as a customer when you have questions or need additional information concerning work performed? Why would you give them this rating?

1 (Unacceptable) 2 (Marginal) 3 (Acceptable) 4 (Good) 5 (Outstanding)

Comments:______________________________________________________________

3. How would you rate this company’s success rate of completing work/repair requests on first time visits? Why would you give them this rating?

1 (Unacceptable) 2 (Marginal) 3 (Acceptable) 4 (Good) 5 (Outstanding)

Comments:______________________________________________________________

4. How would you rate this company’s practices towards business relations and customer service? Why would you give them this rating?

1 (Unacceptable) 2 (Marginal) 3 (Acceptable) 4 (Good) 5 (Outstanding)

Comments:______________________________________________________________

5. Overall, how would you rate your experiences with this company, and would you hire them again to perform similar work? Why?

1 (Unacceptable) 2 (Marginal) 3 (Acceptable) 4 (Good) 5 (Outstanding)

Comments:______________________________________________________________

Additional Comments:______________________________________________________

Thank you very much for helping us by filling out this survey!

Questions:

Roger J. Bessette, Defense Commissary Agency, Kadena AFB, Okinawa, Japan, Telephone: 011-81-98-938-1111 ext 634-2161

File details come from the government source that posted it. Updated .