Performance Objectives Matrix.doc

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Exercise Program Manager Support Services
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HQ0236-11-T-0002
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Performance Objectives Matrix

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Exercise Program Manager RFQ.doc DOC document
Performance Work Statement Amend 1.doc DOC document
Performance Work Statement.docm DOCM document
Exercise Program Manager Technical Eval Appendix A Exhibit A.docm DOCM document

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TECHNICAL EXHIBIT A

Performance Objective
Performance Metric
Performance Standard

The Contractor shall provide non-personal services in support of CISS requirements for exercises, simulations, and games, creating the most conducive environment to maximize the GCMC’s goal to be highly valued for our provision of quality educational and developmental programs that impart needed knowledge and improve cultural dialogue among them and with us, setting the conditions to achieve peace, stability and economic growth.

General
Contractor presents a neat, well-groomed professional appearance at all times;

Contractor interacts with faculty, staff, students and other personnel in a courteous, polite and professional manner consistent with business standards;

Contractor is mindful of cultural diversity;

Contractor addresses problems in an expeditious and efficient manner;

Contractor reads, writes, and speaks English fluently;

Contractor participates as a “team player”;

Contractor corrective action is minimal and is resolved immediately upon notification by the Government;

Execution furthers the objectives and mission requirements of the Marshall Center

3.2.1. Analyze exercise, game and simulation objectives
Provide analysis within 90 days of contract award; and

Within two weeks of notification by Technical POC of change in objectives

3.2.2. Recommend changes to Technical POC for exercises, games and simulations based on analysis
Provide recommendations within 90 days of contract award; and

Within two weeks of notification by Technical POC of change in objectives

3.2.3. Author new exercises, games and simulations
All sources appropriately cited;

Delivered in the form of electronic briefing slides and documents copies;

In accordance with guidance provided by resident course and non-resident activity leadership;

Suitable for printing and in a format that is modifiable and not locked, facilitating translation without extensive reformatting;

Ensure exercises, games and simulations and their related instruction material meet course objectives before submission of materials to the Government; and

Provided to Technical POC at least two weeks prior to deadlines for copyright requests, translations, and curriculum support.

3.2.4. Design and develop new exercise, game and simulation materials
All sources appropriately cited;

Delivered in the form of electronic briefing slides and documents copies;

In accordance with guidance provided by resident course and non-resident activity leadership;

Suitable for printing and in a format that is modifiable and not locked, facilitating translation without extensive reformatting;

Ensure exercises, games and simulations and their related instruction material meet course objectives before submission of materials to the Government and

Provided to Technical POC at least two weeks prior to deadlines for copyright requests, translations, and curriculum support.

3.2.5. Modify and update existing exercises, games and simulations
Delivered in the form of electronic briefing slides and documents copies;

In accordance with guidance provided by resident course and non-resident activity leadership;

Suitable for printing and in a format that is modifiable and not locked, facilitating translation without extensive reformatting;

Ensure exercises, games and simulations and their related instruction material meet course objectives before submission of materials to the Government; and

Provided to Technical POC at least two weeks prior to deadlines for copyright requests, translations, and curriculum support.

3.2.6. Modify and update existing exercise, game and simulation materials
Delivered in the form of electronic briefing slides and documents copies;

In accordance with guidance provided by resident course and non-resident activity leadership;

Suitable for printing and in a format that is modifiable and not locked, facilitating translation without extensive reformatting; and

Provided to Technical POC at least two weeks prior to deadlines for copyright requests, translations, and curriculum support.

3.2.7. Test new and modified exercises, games and simulations prior to delivery
Successful execution at least one week prior to delivery deadline.
3.2.8. Establish and maintain an electronic library of exercises, games, and simulations and associated materials
Easily accessible to end users and user friendly;

Delivered in the form of electronic briefing slides and documents copies;

Suitable for printing and in a format that is modifiable and not locked, facilitating translation without extensive reformatting; and

All files suitable for archiving for future use

3.2.9. Maintain and provide copies to Technical POC printed records of exercises, games and simulations to include teaching notes, instructions, lessons learned and after action reports
Copies provided within two weeks of exercise, game, and simulation completion; and

All copies suitable for archiving for future use.

3.2.10. Conduct exercises, games and simulations for resident course programs leading faculty, staff and participants from introduction through completion
Uses visual aids appropriately to enhance learning;

In accordance with guidance provided by resident course and non-resident activity leadership; and

Briefs and directs faculty and participants to the satisfaction of the relevant Course Director.

3.2.11. Debrief the GCMC personnel after completion of resident course program’s exercises, games, and simulations
Briefing to Technical POC within two weeks of exercise, game, and simulation completion;

Recommended which after action process to be used in reviewing the exercise/educational instruction;

Participated in after action meetings with the Government;

Provided analysis of discussions recorded during the exercise/educational instruction;

Provided analysis of documents produced by participants;

Provided analysis of survey results and critiques of the exercise/educational simulations; and

Provided recommendations to the Government on areas in the exercise/educational instruction to improve.

3.2.12. Document lessons learned and complete an after action report
Written analysis made available to GCMC personnel;

Oral presentation of analysis provided on request; and

Completed within two weeks of exercise, game, and simulation completion.

3.2.13. Prepare GCMC personnel responsible for executing non-resident activity exercises, games, and simulations prior to activity
At least two weeks prior to activity.
3.2.14. Follow-up with GCMC personnel responsible for executing non-resident activity exercises, games, and simulations upon completion of activity collecting feedback, lessons learned and write after action report
Written analysis made available to GCMC personnel;

Oral presentation of analysis provided on request; and

Completed within two weeks of exercise, game, and simulation completion.

3.2.15. Incorporate feedback and lessons learned into exercises, games, and simulations
Incorporated into next iteration.
3.2.16. Reproduce and distribute exercise, game, and simulation materials as needed for execution of resident course program and non-resident activity
Sufficient quantities to avoid unplanned sharing of materials
3.2.17. Train GCMC personnel in the conduct of exercises, games, and simulations and use of associated multimedia materials
One-on-one basic training provided within two weeks for faculty newly appointed to execute exercises, games, and simulations;

Training enables faculty to run exercises, games, and simulations either at the GCMC or on the road without the assistance of the Contractor; and

Group training for participants of exercise, game and simulation teaches overview and objectives, roles and responsibilities, exercise timelines, and use of materials, and includes instruction on all technological aspects of exercise, game, and simulation.

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