Attach_1_Performance_Work_Statement_01JUL19.docx

HQ0147-19-R-0006

Attachment 1, Performance Work Statement

TEAMS Performance Work Statement Visual Information and Production Centers

01 July 2019

PWS Revision History (VIPC – NOTIONAL/PLACEHOLDER)

1.0 Top Level Functional Requirements / Scope

1.1. Purpose

The Missile Defense Agency (MDA or Agency) requires Visual Information and Production Centers (VIPC) services providing high quality, regionally-executed graphic design, photography, videography, documentary (non-analytical) flight test support, printing and production services for the Agency’s geographically dispersed locations identified in this Performance Work Statement (PWS), to include VIPC operations at: Headquarters, Ft. Belvoir, VA (HQ); Dahlgren, VA (DLG); Colorado Springs, CO (COS); and two offices in Huntsville, AL (HSV).

The requirements in this contract are for Agency-wide VIPC services directed by the MDA Chief of Staff Directorate (DS), supporting Senior Leadership, and Execution and Functional Management organizations.

1.2. Organizational Description

The DS provides comprehensive and dedicated support services to the Agency’s senior leadership, programs and organizations. These services include executive communications, strategic planning, internal support of critical initiatives, intra - Agency communications, external liaison activities, facilitation of executive meetings and travel, resource management, protocol support, events management, preparation and production of visual information services.

The VIPC is MDA’s primary resource for the preparation and production of visual information services and is managed by a Government VIPC Program Manager (GPM) providing operational oversight and guidance through a Contract Program Manager (CPM), Contract Technical Lead (CTL), and Contract Operations Manager (COM) to a highly skilled team of geographically dispersed contractors.

MDA maintains full service VIPC offices at the 4 main geographic locations: 1) HQ (located on Ft. Belvoir) supports 350 government, military and contractor staff, including Agency senior leadership; 2) DLG (located at the Naval Surface Warfare Center) primarily supports the Aegis BMD Program Office with 1,000 MDA personnel; 3) COS (located at the Missile Defense Integration Operation Center (MDIOC) on Schriever AFB) supports 750 MDA personnel; and 4) HSV (2 offices located in the Von Braun Complex on Redstone Arsenal) supports 5,700 MDA personnel.

Figure 1.2 VIPC Organization and Services by Location.

Additionally the VIPC supports (limited) on-demand requirements at other MDA locations around the globe with either in-house production or short term temporary duty (TDY). Locations include, but are not limited to: Albuquerque, NM; Vandenberg AFB, CA; Fort Greely, AK; Pacific Missile Range Facility, Kauai, HI; Kwajalein Test Range, Marshall Islands; and various sites in Europe to include Poland and Romania.

The requirement in this contract includes: Delivery of VIPC support services for the Ballistic Missile Defense System (BMDS); visual information production and design, video design, production and photography, documentary photo / video (non-analytical) flight test support; and VIPC administration to include: day-to-day VIPC business operations, operation of a digital video editing suite with centralized Storage Area Network (SAN) system, a 64 node animation render-farm; and Department of Defense (DoD) cyber security Risk Management Framework (RMF) compliance.

2.0 Data Rights

All data (including, but not limited to: artist renderings; original artwork; photographs; videos; 3-Dimensional models; animations; graphics; original music compositions; technical data; computer software; algorithms and related models; and documentation) produced or developed under this contract shall be delivered to the Government with unlimited data rights; source code shall be delivered for all computer software produced or developed under this contract. During contract performance, data shall be delivered to the contracting officer in its entirety upon written request. Absent such a request, all data produced or developed under this contract shall be delivered by the end of contract performance (CDRL A001). Data shall be produced or developed with only Government funds. Open source computer software shall not be incorporated into any deliverable absent prior written approval from the contracting officer. Copyright ownership for all data produced or developed under this contract shall be assigned to the Government pursuant to DFARS clause 252.227-7020.

3.0 Performance Objectives and Detailed Requirements

Table 3.0 below is the Performance Objectives Index outlining the objectives to be performed in accordance with this PWS. Required products for each objective shown in Table 3.0 are included in the Key Products Tables in Attachment 1a.

Although not broken out as a separate objective, the contractor will provide standard VIPC support for individual Foreign Military Sales (FMS) cases as described in the performance objectives outlined in section 3.0 of this PWS. Each FMS case shall be invoiced by discrete CLIN/ACRN and shall not contain any other customer’s tasks, products, or hours.

Table 3.0 Performance Objectives

3.1 Performance Objective #1: Delivery of Support Services for BMDS

Task Details

The contractor shall manage personnel and resources to provide effective and efficient business management and administration, ensuring: integrated operations; team cohesion; training; and technical and logistics support to meet the cost, schedule, and performance requirements of the contract as defined in this PWS:

3.1.1. The contractor shall manage day-to-day operations at each geographic location ensuring Teamwork / Cooperation by fostering an organized, collaborative environment in order to perform task requirements.

The contractor is responsible for conducting business between the hours of 7:30 a.m. – 5:00 p.m. daily local time and all locations must be fully staffed between the core hours of 9:00 a.m. – 3:00 p.m. local time, Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. The Contractor must maintain a sufficiently staffed and highly skilled workforce to ensure uninterrupted performance of all tasks defined within this PWS.

Flex-time may be required for occasional work to be performed outside the core days and hours identified herein for special MDA events or projects, or very short notice critical response requirements for Congress and DoD leadership. Work performed outside of the core days and hours specified shall be identified by the CPM and preapproved in writing by the GPM. Occasionally, multiple requirements and critical schedules may preclude the use of flex-time and require the use of the option labor CLIN 0005. The requirement shall be documented, proposed, evaluated, and awarded in accordance with instructions provided in PWS paragraph 10.0.

3.1.2. The contractor shall implement an Organizational Structure to monitor, review and assign incoming work requests using the existing MKO portal work request system as-well-as monitor progress, schedule and quality / accuracy of completed products.

A typical regional VIPC office receives both walk-in customers and on-line requests through a SharePoint portal with a primary POC acting as an interface with customers for work input and job status. Contractor’s performance will be measured by its ability to respond to defined day-to-day tasks, issues, or planned or unplanned contract changes in contract requirements execution (See Attachment 2, QASP).

3.1.3. The contractor shall provide Management of Key Personnel by implementing an organizational and management structure that will support coordinated VIPC operations across four geographic locations. The following are considered key personnel by the Government: CPM, CTL, and COM.

The contractor’s performance is measured by its ability to provide an effective and efficient internal organizational structure supporting VIPC operations across the enterprise (See Attachment 2, QASP).

3.1.4. The contractor shall provide Overall Contract Management as measured by the contractor’s ability to keep projects on track and accomplish objectives within available resources, including transition of personnel, while keeping customer informed on issues that may arise to include:

a. Timely resolution of identified performance, technical, cost and / or other contract issues.

b. Unresolved issues that affect contract performance shall be reported to the Contracting Officer’s Representative (COR) within one hour of discovery.

c. Responsive, timely, and quality change proposal submission; and timely execution as determined by the Contracting Officer.

3.1.5 The contractor shall provide a highly skilled workforce that meets special qualifications as described in subparagraphs a-g below and Attachment 1c (Labor Competencies).

a. The contractor shall recruit and retain a competent and highly skilled workforce in the required disciplines below. The contractor shall provide any required additional training for skills identified in subparagraphs b-g below, and for keeping the workforce technically current on new software and hardware techniques.

b. The contractor shall ensure all employees assigned to provide Graphic Design support services have the expertise to fully utilize Windows 10 OS on high-end Dell 7910 workstations employing: Adobe CC Master Collection graphic design software (Illustrator, Photoshop, InDesign, Acrobat, LiveCycle Designer ES4, etc.) and Microsoft Office (PowerPoint, Word, Excel, Visio, etc.). Contractor employees shall also have the expertise to design products for printing on high-end digital color printers and large format plotter / printers. “Design” includes the artistic skill to develop inventive and imaginative ideas to create high quality, visually appealing, original art work from rough concept to highly refined finished product, both in printed and digital formats. The Government will provide the above software and hardware to the contractor, and this material will remain accountable to the Government per Federal Acquisition Regulation (FAR) 45.000(b)(5).

c. The contractor shall ensure all employees assigned to provide Design/Production support services have the expertise to fully utilize Xerox Versant 180 digital color presses (and similar emerging technologies), various binding, punching and cropping devices; large format printing using HP DesignJet Z9 44 inch and Z6810 60 inch printers; DVD replication and label printing using Primera Bravo series replicators; and badge printing using Fargo DTC series printers. The Government will provide the above software and hardware to the contractor, and this material will remain accountable to the Government per FAR 45.000(b)(5).

d. The contractor shall ensure all employees assigned to provide Videography support services have the expertise to fully utilize professional techniques, such as set-up and operation of high end Sony PDW and PMW series HD cameras and lens; GoPro and specialty cameras; lighting and green screen production; and basic maintenance and troubleshooting. The contractor shall ensure all employees assigned to Video Production support services have video editing expertise on Apple OS / workstations utilizing the following government-provided software applications: Final Cut X and Adobe CC Master Collection (Premier, After Effects, Lightroom, Photoshop). The software will be made available to the contractor, but will remain accountable to the Government per FAR 45.000(b)(5).

e. The contractor shall ensure all employees assigned to provide Photography support services have the expertise to fully utilize the Nikon Digital camera systems (D4 / D5); professional studio photography; Adobe Creative CC Master Collection software (Photoshop, Lightroom); and basic camera maintenance and troubleshooting. The software shall be made available to the contractor, but will remain accountable to the Government per FAR 45.000(b)(5).

f. The contractor shall ensure all 3-D animation and modeling employees have the expertise to employ the full functionality of Cinema 4D, Apple Motion, and Adobe CC Master Collection using Apple MacPro workstations.

g. The contractor is responsible for ensuring A/V employees supporting the Von Braun (VB) III auditorium and other agency product events have the expertise and knowledge to fully employ production lighting using Phillips Strand Lighting NEO Light Control Board, sound and audio control using a Yamaha M7CL, production video switching using a Black Magic Design Broadcast Panel ATEM 2 M/E, and video format and resolution conversion and connectivity.

3.1.6 Program Management Plan (PMP) (CDRL A007): The contractor shall use a PMP that addresses the content below for managing its team:

a. Identify names of CPM, CTL, and COM (key personnel), and the following Subject Matter Experts (SMEs): Graphic Design Principal and Video Production Principal (The Graphic Design Principal and Video Production Principal fall under the Senior Graphic Designer and Senior Videographer labor categories and serve as the team lead/SME for their respective groups (i.e. graphic design and videography); There is no restriction on the number of positions in the Senior Graphic Designer and Senior Videographer labor categories); and organizational structure of customer facing teams (Customer facing is defined as VIPC operations that deal with customer interface and day-to-day services across all four geographic locations).

b. An operational plan for conducting daily PWS requirements (contractor management structure, production process workflow, and communication/coordination) across all four geographic locations.

c. An organizational structure and processes for managing subcontractors.

d. Processes for recruiting, staffing, and retaining personnel to ensure continuity of services, e.g., provide qualified, trained staff at contract start, minimize turnover, and balance workload during contract performance (leave, vacation and vacancy back-fill situations).

e. An effective quality control program (QCP) to ensure services are performed in accordance with this PWS. The contractor shall implement procedures to identify, prevent, ensure non-recurrence of defective services, and communicate such issues to stakeholders. As part of the QCP, the contractor shall include a hyperlink to the VIPC Support Comment Card on all VIPC MKO job request email correspondence as one method to measure customer satisfaction.

f. A comprehensive security plan that identifies the Facility Security Officer (name, telephone number, and email address) responsible for managing the offeror’s facility and personnel clearance actions. The security plan shall describe the contractor’s approach to the following:

1. Obtaining appropriate facility and personnel security clearances by the end of the transition period.

2. Safeguarding classified materials (to include handling, storage, and transmission) in accordance with the requirements of the DD Form 254.

3. Safeguarding Controlled Unclassified Information (CUI) (to include handling, storage, and transmission).

4. Providing cleared personnel upon completion of the contract transition period and throughout contract performance, including for short-notice change orders.

A revised PMP is required if there are any changes to the current PMP. The revised PMP shall be submitted in accordance with CDRL A007 delivery instructions.

Performance Objective #1

No more than 2 validated customer complaints in writing, within the monthly reporting period / across all locations

Special Qualifications Provide a Skilled Workforce

Table 3.1: Performance Objective #1 Standards

3.2 Performance Objective #2: Visual Information Design and Production

Task Details

The contractor shall perform visual information production and professional quality graphic design for MDA. Information production includes high volume document printing, large format printing and mounting, and implementation of associated binding, trimming and packaging procedures and processes. Graphic design includes creative concept development and the creation of original artwork (deliverable product). The contractor shall recommend and advise current state-of-the-art information and design production methods. The Key Product Table, Attachment 1a, provides the key deliverable items for the performance of this PWS.

3.2.1 Design and Produce Visual Information Products

Provide professional graphic design: The contractor shall deliver services in creating inventive, original art work and imaginative concepts for composite imagery used in high volume printing, large format printing, and digital display. The contractor shall create and deliver products (designs) that incorporate a variety of visually aesthetic styles and inventive techniques including creative typography to produce imaginative visual representations of ideas and messages that are legible, professional and effective in communicating specific ideas. The contractor shall provide graphic design services to include, but are not limited to: creation of original artwork, design and layout support; text processing; page mark-up; graphic scanning, MDA forms development; large and small format printing; sign making; mounting and laminating; and any other creative design support.

The contractor shall provide services utilizing the Adobe CC Master Collection graphic design software package and Microsoft Office on a Windows platform. The contractor shall provide for the designing of products for high volume printing, large format printing, and digital display. The software will be made available to the contractor, but remain accountable to the Government per FAR 45.000(b)(5).

All produced items shall be reviewed to eliminate grammatical, typographical or compositional errors.

3.2.2 Provide high speed digital printing and production.

Each VIPC office operates between one and four state of the art, high speed digital color presses to provide lower cost, managed print and production services to VIPC customers.

The contractor shall provide coordination for print requests to identify requirements, scheduling, quality control checking, and efficient production steps.

The contractor shall utilize digital color press printing methodology, file preparation, efficient use of dedicated front-end raster image processors (RIPs), job cueing, PDF file format efficiencies and document finishing configuration (automatic punching, binding, folding, etc.) to produce executive-level products. The equipment to produce these products will be made available to the contractor, but remain accountable to the Government per FAR 45.000(b)(5). Equipment includes: Xerox C75 / Xerox Versant 180 digital color presses, Fiery EFI Front end processors, and various binding, punching and cropping devices.

Performance Objective #2

No late key deliverables. Identification of system issues within 1 hour.

No more than 1 late deliverable within the monthly reporting period.

No late key deliverables. Identification of system issues within 2 hours.

No more than 2 late deliverables within the monthly reporting period.

Submission of deliverable IAW specified task with no more than 1 technical discrepancy within the monthly reporting period.

Zero technical discrepancies for critical issues.

Submission of deliverable IAW specified task with no more than 2 technical discrepancies within the monthly reporting period.

Technical Independence: Works independently with minimum corrective actions required

No more than 1 corrective action event within the monthly reporting period.

Note: A corrective action event is when an action is taken in a corrective manner, due to lower than satisfactory performance.

No more than 2 corrective action events within the monthly reporting period.

Note: A corrective action event is when an action is taken in a corrective manner, due to lower than satisfactory performance.

Table 3.2 Performance Objective #2 Standards

3.3 Performance Objective #3: Motion Media Services: Video Support, Design, and Production; Photography; Animation and Modeling; Audio Visual Support (A/V)

Task Details

The contractor shall perform a range of Motion Media (MM) Services. The primary full-service location for MM is HSV with a smaller group at the COS office. Both locations have dedicated MM staff. HQ and DLG have smaller / limited video and photography capabilities supported by qualified staff from the graphic design team to meet quick response, local requirements. Larger more complex requirements are supported out of the HSV or COS locations, either remotely or by sending team TDY as needed.

The contractor shall plan, coordinate, and execute photography and videography support requirements for both local and TDY locations. Photo and Video support requires highly professional staff with creative and imaginative skills. The dynamic nature of agency photo and video requirements requires flexibility to support shooting and filming at multiple locations including local travel as-well-as TDY travel to the other regional office locations and / or technical locations of interest both in the Continental United States (CONUS) and outside the CONUS (OCONUS). Duration of travel ranges from three days to three weeks with an average MM Team footprint of three personnel. Frequency and number of trips per year varies, but is limited to between eight and twenty based on agency requirements. The contractor shall implement applicable DoD, MDA, or range policies and procedures, and recommend industry best practices.

Support locations include but are not limited to: Albuquerque, NM; Vandenberg AFB, CA; Fort Greely, AK; Pacific Missile Range Facility, Kauai, HI; Kwajalein Test Range, Marshall Islands; and various sites in Europe to include Poland and Romania.

MM includes both the art and service of creating content, and delivering finished products to include generated video products. Video production is the process of creating professional quality video by capturing moving images (videography) in a variety of environments and locations, and creating combinations and reductions of parts of this video in live production and post production (video editing). Video production includes all aspects of video production to include, but not limited to: script writing; story board development; video design; studio quality animation and model development; narration coordination; music/sound effects; audio track development; professional photography; and audio visual (A/V) support for Agency requirements. Attachment 1a, Key Product Table, provides the key deliverable items from the performance of this PWS.

3.3.1 Video Support, Design and Production

a. The contractor shall provide professional quality videographers that are: expertly versed with current and emerging technology, and skilled with professional Sony HD video cameras and related studio and field equipment (wide angle and telephoto lens, external microphones/audio, studio and effect lighting), video interviews; and live action and green screen production.

b. The contractor shall provide video producer / project lead creative services to recommend creative concepts that are imaginative and inventive used for storyboard development and script writing.

c. The contractor shall provide professional video editing to assemble creative, broadcast quality, final video products from a variety of image sources using specialized, industry standard hardware and software. End products may include music, special sound effects and or professional narration.

d. The contractor shall provide professional audio support for video and motion graphic products in the form of; custom sound tracks with integrated sound effects, commercial (licensed) music backgrounds, and narration. Additionally the contractor shall provide original music scoring/composition/creation for a limited number of high level video and digital media products.

e. The contractor shall deliver final video products in a variety of digital file formats and resolutions as-well-as DVD mastered products.

f. The contractor shall operate and maintain “MDA TV” situational awareness IPTV channel at the four main MDA geographic locations.

MDA TV is hosted on an Apple OS Mac Mini using a digital display software package that allows multiple image sources to be displayed on one combined screen image that is transmitted real-time through a media converter via an IPTV connection to flat screens mounted in various MDA facilities. The contractor is responsible for maintaining the Apple system, display software, and the interface up to the media converter, and creating the various infographics that are displayed. MDA Office of the Chief Information Officer (CIO) (IC) is responsible for maintaining the media converter, IPTV feed, and facility display up-time.

g. Video products required under this PWS include but are not limited to:

Complex - Full productions from five to twenty minutes in length that include script writing, lighting, storyboarding, use of green screen and animation. Production could also include multiple filming locations, music selection or custom scoring professional narration, and graphic production. Approximately 15 - 20 productions annually.

Medium complexity – Short videos usually two to five minutes in length; content includes a “talking head” reading from a teleprompter in studio or on location, hardware integration, or public affairs informational videos. Video could be shot on green screen with background added later on in front of studio curtains with lighting effects and or in multiple locations; they may also include animation, narration, and graphic elements. Approximately 30 – 70 productions annually.

Simple – Various other video products (examples: static camera recording an event on a tripod, 30 second spots for airing on internal televisions advertising various agency programs, etc.). Approximately 40 - 100 productions annually.

Additional responsibilities include file conversion, dubbing and small quick response projects.

3.3.2 Photography

a. The contractor shall provide professional quality photography support using high-end Digital Single Lensed Reflex Camera (DSLR) (Nikon D4/D5) cameras in a variety of indoor and outdoor environments to include; ceremonies, group activities, official portraits, VIP visits, hardware transport and loading, architectural photography and special projects. The equipment to provide these services will be made available to the contractor, but remain accountable to the Government per FAR 45.000(b)(5).

b. The contractor shall professionally edit and process digital photographs to produce highly refined finished product, and number and archive all photographs in accordance with records management policies and directives.

c. The contractor shall maintain a meta-data embedded, keyword searchable archive of all photographs.

d. Photography products required under this PWS include, but are not limited to:

Complex photography, which includes indoor and outdoor environments with a variety of subject matter including, but not limited to architectural facilities, hardware loading, major events, creative/artistic composition, subjects requiring special lighting and camera techniques. Approximately 110 requests annually.

Medium complexity photography, which includes a variety of environments with subject matter including, but not limited to local events and ceremonies, technical subject matter for accountability or forensics, and official portraits. Approximately 600 requests annually.

Simple photography, which includes passport and security “head shots”, local awards and presentations, quick location or reference photos, and “grip and grin” visits. Approximately 475 requests annually.

3.3.3 Animation and Modeling

a. The contractor shall provide professional quality animation and modeling support using industry standard software and hardware (Cinema 4D, Motion, AfterEffects, etc. on Apple and Windows workstations) to develop and create hardware models, facilities and environments. The contractor shall integrate models into complex 3-D environments and animate motion, functions, text, special effects and audio.

b. The contractor shall conceptualize customer requirements to develop creative storyboard for preliminary approvals of models and animation scenario prior to full production. The contractor shall also create high fidelity 3-D models from initial technical concept, as-well-as acquire and modify existing commercial-off-the-shelf (COTS) models to achieve efficiencies.

c. The Animator shall work seamlessly with other MM team members to collaborate and coordinate animated components with video production staff to ensure effective cost, schedule and performance for finished products in a high pressure, short response environment.

d. The Animator/Modeler will have advanced knowledge of design and model creation process to ensure efficiencies in modeling fidelity and animation set-up to save time and resources during rendering process utilizing 64 node render farm.

e. Animation/modeling requests are considered complex and average 40 requirements annually.

3.3.4 A/V Support

The contractor shall provide dedicated A/V support (Unclassified and Classified), with additional surge capability, to facilitate and execute broadcast-quality, auditorium A/V requirements in support of conferences, senior level meetings, ceremonies, and events. The contractor shall provide technical oversight of equipment operation and technical requirements, in conjunction with the Information and Technology Management Directorate (ICTT). The contractor is responsible for ensuring A/V employees supporting the VBIII auditorium and other agency product events have a detailed knowledge of production lighting using Phillips Strand Lighting NEO Light Control Board, sound and audio control using Yamaha M7CL, and production video switching using a Black Magic Design Broadcast Panel ATEM 2 M/E. A/V employees must also be proficient in video format and video resolution conversion in a broadcast/production environment.

a. The contractor shall build and/or modify presentations, graphics, videos, and audio tracks in support of individual auditorium functions.

b. The contractor shall operate event lighting and custom lighting effects.

c. The contractor shall provide camera operators during events to operate both mounted cameras and remote pan-and-tilt cameras.

d. The contractor shall operate the technical equipment and systems needed for live Agency broadcasts, ceremonies, and stage and special event productions, and work with customers, principals, and A/V crew to ensure all aspects of the production run smoothly. The contractor shall operate other associated equipment such as a video switcher, production automation system, etc. as required.

3.3.5 (MM) Video, Photography, Animation and A/V Timeline and Quantity Requirements

Table 3.3 contains average production work requests and expected timelines (due to the nature of the business processes at MDA, the contractor will on occasion be required to accelerate timelines and due dates).

Work Requests represent individual customer requests for production. This is a total annual number combining all four regional VIPC locations. The expected turnaround time is a range from simple to complex.

Performance Objective #3

No late key deliverables. Identification of system issues within 1 hour.

No more than 1 late deliverable within the monthly reporting period.

No late key deliverables. Identification of system issues within 2 hours.

Submission of deliverable IAW specified task with no more than 1 technical discrepancy within the monthly reporting period.

Zero technical discrepancies for critical issues.

Submission of deliverable IAW specified task with no more than 2 technical discrepancies within the monthly reporting period.

Technical Independence: Works independently with minimum corrective actions required

No more than 1 corrective action event within the monthly reporting period.

Note: A corrective action event is when an action is taken in a corrective manner, due to lower than satisfactory performance.

No more than 2 corrective action events within the monthly reporting period.

Note: A corrective action event is when an action is taken in a corrective manner, due to lower than satisfactory performance.

Table 3.3 Performance Objective #3 Standards

3.4 Performance Objective #4: Documentary Non Analytical Flight Test Photography and Videography

Task Details

The contractor shall provide ancillary professional-quality documentary (photography and HD video) support of Agency flight test activities at test ranges and event locations around the globe. Test locations include various environments including operating from aircraft, ships and remote land bases. Some requirements include operating in close proximity to highly explosive material and toxic propellants. Contractor shall follow all OPSEC guidelines provided before test events. Products are non-analytical and are used for Public Affairs, Senior Leader briefings, and promotional materials. This requirement does not include high-speed camera technical range support (Phantom cameras, shipboard robotic tracking cameras or range mounted optical tracking, infrared sources). Attachment 1a, Key Product Table, provides the key deliverable items from the performance of this PWS.

a. The contractor shall plan, coordinate, and execute photography and videography support requirements for both CONUS and OCONUS TDY locations. The dynamic nature of agency flight test photo and video requirements requires flexibility to support shooting and filming at multiple locations. This includes logistics planning for both team travel and packing shipping and tracking of valuable photography and video equipment necessary to support MM mission requirements.

b. As part of planning and coordination, the contractor shall work with the MDA Directorate for Test (DT), the testing program offices (THAAD, GM, Aegis, etc.), and test ranges to determine specific requirements for VIPC support to meet mission requirements. Additionally the contractor will participate in mission Operational Requirements (OR) meetings to ensure VIPC participation and related support needs are understood and included in the OR documentation. As part of this participation, the contractor shall provide quick-turn video and photographs of test flights within one - two hours of each test event completion.

c. The contractor will assess OR requirements for specific mission taskings and individual range infrastructure to determine and install VIPC power, fiber optic cabling, Ethernet and other connectivity needs to support camera set-up and operation in a variety of remote or harsh range environments.

Although highly visible and critical to the Agency, the flight test support requirements make up approximately 10% of the total VIPC photo and video requirements. Currently the skilled photography and video staff that provide the on-demand flight test support are pulled from the existing MM Teams in HSV and COS. Any additional ancillary support (back-up photographers/videographers, technical support) comes from the graphic production teams residing at the four VIPC regional locations. A typical test team is three personnel (photographer, videographer, and project lead), and the project lead will provide additional technical support as required.

Typical TDY deployments range from 7 to 15 days, with larger integrated test support deployments lasting as long as 90 days. Teams are generally rotated out every three to four weeks during longer duration deployments.

The frequency of shorter deployments range from 6 to 11 requirements annually, while longer deployments typically are once per year.

Locations include test and technical sites in CONUS and OCONUS including but not limited to: Albuquerque, NM; Vandenberg AFB, CA; Fort Greely, AK; Pacific Missile Range Facility, Kauai, HI; Kwajalein Test Range, Marshall Islands; and various sites in Europe to include Poland and Romania.

3.4.1 Photography

a. The contractor shall receive, review, plan, process, and assign incoming work orders to determine individual project and TDY requirements.

b. The contractor shall work with customer to assess specific test and range operational requirements to develop hardware configuration and technical deployment plan.

c. The contractor shall provide professional quality photography support using a variety of cameras including, but not limited to: professional DSLR camera in a variety of conditions. The equipment to provide these services will be made available to the contractor, but remain accountable to the Government per FAR 45.000(b)(5).

3.4.2 Video

a. The contractor shall provide professional quality HD videography support using both high end studio cameras, portable cameras and GoPro Series cameras or similar smaller cameras.

b. The contractor shall assess requirements, design and implement remote camera operations using remote power sources, fiber optic data, and network connections.

c. The contractor shall import, capture, and produce audio elements in support of video production. The equipment to provide these services will be made available to the contractor, but remain accountable to the Government per FAR 45.000(b)(5).

3.4.3 Deliverables

a. The contractor shall process, edit and deliver photo and video products (unclassified and classified) to meet test specific documentary operational test requirements.

b. For flight tests, the contractor shall deliver releasable product (edited flight test compilation) in less than two hours for Agency review unless otherwise defined in test specific OR.

c. The contractor shall integrate imagery products from different range technical test optical sources to produce post mission overviews and quick-look materials.

Performance Objective #4

Documentary Non Analytical Flight Test Photography and Videography

Timeliness: Meets Schedules. Completes actions within specified deadlines

No late key deliverables. Identification of system issues within 1 hour.

No more than 1 late deliverable within the monthly reporting period.

No late key deliverables. Identification of system issues within 2 hours.

Submission of deliverable IAW specified task with no more than 1 technical discrepancy within the monthly reporting period.

Zero technical discrepancies for critical issues.

Submission of deliverable IAW specified task with no more than 2 technical discrepancies within the monthly reporting period.

Technical Independence: Works independently with minimum corrective actions required

No more than 1 corrective action event within the monthly reporting period.

Note: A corrective action event is when an action is taken in a corrective manner, due to lower than satisfactory performance.

No more than 2 corrective action events within the monthly reporting period.

Note: A corrective action event is when an action is taken in a corrective manner, due to lower than satisfactory performance.

Table 3.4: Performance Objective #4 Standards

3.5 Performance Objective #5: VIPC Operations Administration

Task Details

The contractor shall administer VIPC operations across the Agency, defined as Customer Facing - including services such as daily customer interface, work request processing, workflow planning/scheduling, creative guidance, and production. VIPC operations also includes: records management, data storage/archiving, equipment preventive maintenance, property accountability, and cyber-security policy implementation. VIPC administration includes developing Standard Operating Procedures (SOPs) and implementing procedures and processes. Attachment 1a, Key Product Table, provides the key deliverable items from the performance of this PWS.

3.5.1 Customer Interface and Planning

a. The contractor shall provide a primary point of contact at each of the five offices for customer interface. The contractor shall receive, review, plan, prioritize, process, and task incoming work orders to the appropriate VIPC team member using Government provided portal based automated work request system.

b. The contractor shall advise the customer when products are ready for pick up and secure customer feedback, both in person and by including a hyperlink to the VIPC Support Comment Card on all VIPC MKO job request email correspondence. The contractor shall adjudicate customer feedback for final resolution and notify government lead of all negative comments.

3.5.2 VIPC Records Management

a. The contractor shall ensure all incoming job requests are entered into the existing DS/VIPC MKO Portal work request system and documented accordingly.

b. The contractor shall gather and compile monthly volume and performance metrics for each regional location as part of the Monthly Status Report (MSR) (CDRL A001).

c. The contractor shall ensure and verify all VIPC products are properly marked for classification and handling, numbered with proper job tracking number and categorized/stored in correct file server hierarchy for retrieval and version tracking/configuration management.

d. The contractor shall ensure and verify existing VIPC data files are archived in compliance with all applicable DoD and MDA records management, information technology, and security policies and procedures.

e. The contractor shall be required to provide the following Trusted Download and Classified Removable Media Production services to support Agency requirements:

1. Transfer data files from the (MDA) UNCLASSIFIED network (ULAN) to the (MDA) CLASSIFIED network (CLAN);

2. Provide Trusted Download review coordination, and transfer of approved data files from CLAN to ULAN, using a Form 15 and approved MDA process;

3. Provide transfer of CLASSIFIED data files on the CLAN to approved removable CLASSIFIED media as directed to support approved Agency requirements;

4. The contractor shall use the VIPC work request system and MDA CRMTS system for the approval and tracking of all CLASSIFIED media production requests;

5. The contractor shall follow DoD and MDA procedures, guidelines, policies and directives; CTO M10-010, CTO M13-013, CTO-M10-007, MDA Directive 8500.01, DoD Instruction 8510.01, DoD CIO Memorandum, “Encryption of Sensitive Unclassified Data at Rest on Mobile Computing Devices and Removable Storage Media; and

6. Classified media services are provided at the following VIPC locations: HQ, HSV (VBII and VBIII), and DLG.

f. The contractor shall safeguard all sensitive materials (e.g., source selection sensitive, acquisition support plans, contract costs and pricing data, proprietary information, congressional funding, budgetary information, engineering technical data, flight test planning, failure review board data, integrated master plans, MILCON and facility planning, deployment information, personally identifiable information)and is required to:

1. Complete a Government Non-Disclosure Agreement (Attachment 17) and Disclosure of Disqualifying Conflicts of Interest forms for each employee. Status of completed Non-Disclosure Agreements (Attachment 17) shall be reported on the Monthly Manpower Report (Attachment 11) and all completed Non-Disclosure Agreements made available to the Government upon request.

2. The Contractor shall abide by requirements of FAR 3.104, DFARS 203.104 and the Procurement Integrity Act, 41 U.S.C §§2101-2107 and 18 U.S.C §§1832 and 1905 which prohibits contractor employees supporting agency acquisition matters from disclosing source selection information, contractor bid or proposal information, and contractor proprietary data except as authorized by law.

3. The contractor shall be in compliance with DOD 5500.7 (Standards of Conduct), particularly with respect to provide impartial, fair, and equitable treatment of other contractors and to protect contractor proprietary and source selection information.

4. The contractor will not reproduce, e-mail, forward, copy, photograph, or in any way share sensitive materials listed above with other individuals without the express permission of the VIPC Government lead or their representative or the verified data owner.

5. The contractor shall track, inventory, account for, and log any sensitive material transactions and maintain records of these transactions for up to 5 years.

6. The contract WILL NOT STORE sensitive data listed above, in any format for more than 48 hours and only for the purposes of printing and reproduction – and will ensure such data is deleted from all VPIC electronic data bases and all hard copies are destroyed after 48 hours. Limited exceptions may be granted by the government for up to five days to meet mission requirements.

7. The contractor will not reproduce additional copies of sensitive materials beyond the customer’s request.

8. The contractor will report immediately any unauthorized disclosure of sensitive materials to the Government to ensure corrective action is taken.

9. The contractor will comply with any future data protection measures to include encryption and Information Rights management protocols should the Government institute these requirements.

3.5.3 VIPC Equipment Management

a. The contractor shall operate VIPC equipment and facilities in conjunction with the IC, Facilities, Military Construction, Environmental Management Directorate (FD), and CIO Cyber Security Risk Management Framework (RMF) policies and procedures. The contractor shall maintain Government equipment accountability IAW DoD instructions and Agency regulations.

b. The contractor shall recommend improvements and/or upgrades to existing hardware and software to maintain a current state of the art VIPC.

c. The contractor shall perform a semi-annual technical assessment of VIPC hardware lifecycle status. If requested by the government, the contractor shall conduct market research and cost analysis of hardware and software suitability for VIPC production requirements and technology refresh.

d. The contractor shall ensure all hardware / software and automation equipment purchases meet DoD, MDA and CIO procurement and cybersecurity standards and regulations.

e. The contractor shall ensure all VIPC equipment complies with IC’s cybersecurity guidance.

f. The Government conducts periodic technology refreshes to systems, software and architecture (around every three years). The contractor shall be capable of providing uninterrupted contractual support during and after these configuration changes.

3.5.4 VIPC High Speed Digital Video…