QASP_13_July_16.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

13 July 2016

1.0 Purpose: The role of the government in quality assurance is to ensure contract standards are achieved. The purpose of the QASP is to identify the methods and procedures the government will use to evaluate contractor actions while performing the requirements in the Performance

Work Statement (PWS). It is designed to provide an effective surveillance method by monitoring contractor performance in the Performance Requirements Summary.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish. The QASP is based on the premise the government desires to maintain a quality standard for Administrative Services and that a service contract is the best means of achieving that objective.

The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and Performance Work Statement requirements will periodically review the

QASP throughout the life of the contract.

1.1 Contracting Officer Representative (COR). The COR is responsible for quality assurance guidance and to ensure that contract quality requirements, provision, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

1.1.1. The COR evaluates and documents contractor performance in accordance with the QASP and PWS.

1.1.2. The COR notifies the Contracting Officer of any significant performance deficiencies.

1.1.3 The COR maintains surveillance documentation.

1.1.4. The COR recommends improvements to the QASP and PWS throughout the life of the contract.

1.2 Contracting Officer (KO). The Contracting Officer is responsible to safeguard the interests of the United States in contractual relationships. Only the contracting officer is authorized to bind the government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

1.2.1 The KO delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

1.2.2 The KO informs the contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

1.3 Quality Control Program. The contractor, not the government, is responsible for management and quality control actions to meet the terms of the contract.

The quality control program is the driver for quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program, approved at the beginning of the contract, provides the measures needed to lead the contractor to success.

Once the quality control program is accepted, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.