PRS_13_July_16.pdf

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

13 Jul 2016

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance

Objectives

Completion of program and technical support to perform the tasks, plans and reports as outlined in PWS.

Metric

Continuity of services for work quality to include format, accuracy and customer service

Standard

95% of work products meet as follows:

are technically correct with minimal correction required by the supported staff are accurate in presentation and adherence to accepted elements of style, free from typographical errors, spell checked, and grammatically correct are in appropriate correspondence format or in format specified by customer contractor staff demonstrates customer satisfaction and cooperative behavior

Method of

Surveillance

Periodic surveillance and customer feedback.

Corrective

Action

Contractor

Discrepancy

Report

(CDR)/Re-performance

The contractor shall plan, prepare and provide coordination, recommendations, support processes, deliverables and assist with program management support services for

SA&E

Products vetted through the appropriate

Government parties

95% of work products meet as follows

Periodic surveillance and customer feedback

CDR/Re-performance