PRS.pdf

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

13 Aug 2014

1.0 Overview. This PRS summary identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to surveil all services called for in the contract to determine whether or not the performance objectives and goals were met.

1.1. This PRS:

1.1.1 Lists the performance objectives for the required service that the Government will conduct surveillance upon.

1.1.2 The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services” and “Default”.

1.1.3 Will be used as the baseline to develop a QASP. The QASP will identify the surveillance methods the Government will use to evaluate the contractor’s performance.

1.1.4 Surveillance methods may include: Random Sampling, 100 Percent Inspection, Periodic

Surveillance, Validated Customer Complaint, or any combination of the methods.

1.1.5 Methods of surveillance can change after contract award based on, but not limited to:

1.1.5.1 Acceptance of a contractor QC plan.

1.1.5.4 A partnering agreement which established the metrics to be used.

1.1.5.3 Contractor performance.

1.2 Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance at no cost to the Government is the preferred method of correcting any unacceptable performance. The contractor shall provide the Government written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

1.3 Performance Requirements Summary. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success and are as shown in Technical Exhibit #3 of the PWS.