Amendment HE125421R3000 0004 Modification Copy.docx.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to:

1. Change verbiage under Attachment 8 (Offeror Questions and Government Responses – Questions 18 through 40) at A29 to say "

Internal social collaboration tools-blog and discussion boards are required. Live chat, w eb conferencing, w iki is a plus. All courses w ill be available independently w ithout an instructor".

See Summary of Changes.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 5

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 09-Nov-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HE125421R3000

X 9B. DATED (SEE ITEM 11)

20-Oct-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

09-Nov-2020

CODE

DOD EDUCATION ACTIVITY

ATTN: PROCUREMENT DIVISION

4800 MARK CENTER DRIVE

SUITE 05F09-02

ALEXANDRIA VA 22350-1400

HE1254 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HE125421R3000

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

ATTACHMENT 8

Learning Management System for DoDEA World-Wide

Solicitation Number: HE125421R3000

Offeror Questions and Government Responses – Questions 18 through 40

Q18. Will the government accept custom solutions with an integrated COTS LMS to address the requirements vs. 100% COTS only? Given the specificity of requirements, a single 100% COTS only product is unlikely to address all requirements out of the box. Further, ability to customize on top of the

LMS will lend itself to leveraging other modalities of learning, and not be limited to LMS functionality out of the box.

A.18: Per the PWS section 2.1.1.6 para 4-

“ Interface customization and branding, e.g., customize url, branding on the front page, logo, colors, fonts, images, login and subsequent web pages. Note: The Government specifically requires a COTS product with common features/components so that customization is minimal or unnecessary”.

Per the PWS section 2.1.5 -Task 5, Customization (Remote)

“The Contractor shall perform remote customization tasks, as r equired. Note: Although DoDEA requires a COTS solution, past experience has shown that minor customization requirements arise post-award”.

Q19: For those requirements that are not available in the COTS LMS out of the box immediately, Is it acceptable to configure/customize the deltas (requirements) on top of the COTS LMS, so they can be made available, between the start of the performance and some future date or milestone the government specifies?

A19: All offerors shall follow the proposed LMS Migration Plan found in the PWS at Technical

Exhibit #1.

Q20: Could you please advise if there is an incumbent, the incumbent name, contract number, period of performance and the award amount over the full period of performance?

A20: The Government will not disclose any past contract information. The offeror may research past contract awards via public domain.

Q21: Would the government please confirm the level of effort for this work is the same as the current contract?

A21: No we cannot confirm level of effort.. This is a firm fixed price contract and the level of effort is dependent upon the proposed offerors LMS solution.

Q22 Can the government advise types and number of resources currently in place in the existing contract to support the requirements (LCATs and ODCs)?

A22: No

Q23: Could the government extend the submission date to allow adequate time for the Q&A and any follow on clarifications?

A23: The submission deadline remains as stated – no extensions will be granted.

Q24: Could the government provide historical number of user assistance inquiries and requests received into the helpdesk?

A24: Historically we had less than 50 tickets per year.

Q25: Can the government clarify what requires migration into the new LMS? i.e. existing SCORM courses, learner data currently maintained by existing LMS? Anything else?

A25: See the PWS section 2.1.3 -Task 3, System Migration as well as Technical Exhibit #1

Q26: Who is primarily responsible for developing online SCORM courseware?

A26: DoDEA is responsible for creating the course content; however the offeror must be capable of

SCORM compliance. See 2.1.1.3 and 2.1.1.4, DoDEA expects to create course content within the LMS, and the vendor must “Ensure, where applicable, that all online content for publishing and reusability is SCORM®-compliant.” See 4.4.

Q27: Is the contractor expected to develop SCORM courseware?

A27: DoDEA is creating the courses. The LMS must provide SCORM compliancy. See 2.1.1.3 and

2.1.1.4, DoDEA expects to create course content within the LMS, and the vendor must “Ensure, where applicable, that all online content for publishing and reusability is SCORM®-compliant.” See 4.4.

Q28: Will the government accept capability for developing learning content (SCORM modules, surveys, polling, etc.) outside of the LMS, which can later be deployed and imported in the LMS, or must the content development functionality be natively part of the LMS?

A28: The LMS must provide native capability for the features specified in DoDEA’s LMS requirement.

See 2.1.1.3: The following course-level functions and features are required, 1) Inline content creation, and 3) surveys and polling, AND See 2.1.1.4 include the following content-and assessment-level functions and features 2) Contextually relevant content import, creation, and configuration.

Q29: Can you confirm the requirement to host both synchronous and asynchronous learning resources on the LMS---i.e. virtual, instructor-led classes, chats, blogs, discussions AND online courseware pursued independently of an instructor?

A29: Internal social collaboration tools-blog and discussion boards are required. Live chat, web conferencing, wiki is a plus. All courses will be available independently without an instructor.

See 2.1.1.2, item 6: Possess the following system-level functions and features, “Internal social collaboration tools such as live chat, blog, wiki, discussions, and web conferencing”

Q30: If asynchronous online courses are to be hosted: a) Who has developed/will develop the courses?

B) How large are the courses (duration, SCORM package size)?

A30: Asynchronous online courses are to be hosted. DoDEA will provide the courses. Duration and

SCORM package size will vary depending on images, video etc.

See 1.3, Scope of Work, “DoDEA requires an LMS with (1) an intuitive interface for the creation, delivery and tracking of web-based curricular content and instructional/assessment activities and (2) collaboration tools to both replicate and extend modalities found in a traditional PK-12 classroom environment.” and See 2.1.3.1.2, “The number of courses to be migrated from the current LMS are approximately 500.”

Q31: Can you be specific about the requirements for ‘inline content creation’ and ‘instructor-generated content’? What types of learning resources hosted on the LMS would require the capability for an instructor to have input?

A31: The LMS must be capable of creating inline content such as lessons, quizzes, assignments, content. See 1.3, Scope of Work, DoDEA requires an LMS with (1) an intuitive interface for the creation, delivery and tracking of web-based curricular content and instructional/assessment activities…”

Q32: Is there a requirement for user-specific learning paths (i.e. custom paths through learning resources based on learner outcomes)?

A32: No.

Q33: What authoring tool(s) are the current courses developed in (the 500 or so that that need to be migrated)?

A33: There are a variety of tools - see 2.1.1.4 “…content- and assessment-level functions and features.”

Q34: What is the average size of a single course or approximate size of the 500 courses to be migrated?

A34: Courses are of typical size for a K-12 course containing 1-2 semesters of lessons/assessments.

Q35: Can you provide detail re: what “Customizations (Remote)” will be required?

A35: Although DoDEA requires a COTS solution, past experience has shown that minor customization requirements arise post-award. Minor customization such as LTI, API, SIS integration.

Q36: Can you provide sample scope of the customizations the contractor will be required to support each year to size the effort adequately?

A36: See answer to question 35.

Q37 What cybersecurity system classification (confidentiality, integrity, availability or CIA level) is required for the new LMS solution?

A37: The CIA level should be Moderate for the new LMS solution.

Q38: The technical support helpdesk requirement is 24/7/365, however under section 4.2 constraints federal holidays are recognized. Can the government clarify if service is expected from the technical support helpdesk during these holidays?

A38: Provide synchronous responses to all issues within one business day, except for Federal holidays and Federal government closures/shutdowns.

Q39: Is technical support required 24 hours a day, i.e. and not limited to business hours?

A39: Provide global technical support via phone, email, helpdesk service portal, or combination of the three 24/7/365, for LMS errors, regular system maintenance, upgrades, and troubleshooting. Technical support services shall operate under Service Level Agreements (SLA) and include provisions for issue prioritization and appropriate issue escalation procedures.

Provide synchronous responses to all issues within one business day.

Q40: What contact modalities must the technical support team support – email, phone, any others?

A40: Per the PWS section 2.1.6- Task 6, Technical Support and Maintenance: “Provide ongoing

24/7/365 global technical support via phone, email, helpdesk service portal, or combination of the three, for LMS errors, regular system maintenance, upgrades, and troubleshooting”.

(End of Summary of Changes)