HDQMWR-19-R-0011_Global_Staffing_Solicitation.pdf

SOLICITATION, OFFER AND AWARD 1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

RATING PAGE OF PAGE

1 119

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

5. DATE ISSUED 6. REQUISITION/PURCHASE

NUMBER

HDQMWR-19-R-0011

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than item 7)

COMMANDER, NAVY INSTALLATIONS COMMAND

NAF ACQUISITIONS BRANCH N945

5720 INTEGRITY DRIVE LASSEN BUILDING 457

MILLINGTON, TN 38055-6500

POC: SARAH PARKER, 901-874-6900

SARAH.K.PARKER1@NAVY.MIL

NOTE: In sealed bid solicitations “offer” and “offeror” mean “bid” and “bidder”.

SOLICITATION

9. Sealed offers in original and 6 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the depository located in 5720 Integrity Dr. Bldg 457, Rm 311 until 1500 local time

26 April 2019

(Hour) (Date) CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. L-6. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

SARAH K. PARKER

AREA CODE NUMBER EXT.

SARAH.K.PARKER1@NAVY.MIL 901 874 - 6900

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

X A SOLICITATION/CONTRACT FORM 1 X I CONTRACT CLAUSES 87-96

X B SUPPLIES OR SERVICES AND PRICES/COSTS 2-5 PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

X C DESCRIPTION/SPECS./WORK STATEMENT 6-65 X J LIST OF ATTACHMENTS 97

D PACKAGING AND MARKING PART IV - REPRESENTATIONS AND INSTRUCTIONS

X E INSPECTION AND ACCEPTANCE 66-67 X K REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS 95-98 X F DELIVERIES OR PERFORMANCE 67-71

X G CONTRACT ADMINISTRATION DATA 71-72 X L INSTRS., CONDS., AND NOTICES TO OFFERORS 99-113

X H SPECIAL CONTRACT REQUIREMENTS 72-86 X M EVALUATION FACTORS FOR AWARD 113-119

OFFER (Must be fully completed by offeror)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT 10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS (%) (See Section I, Clause No. 17) NET 30

14. ACKNOWLEDGMENT OF AMEND-

MENTS (The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

AMENDMENT NO. DATE AMENDMENT NO. DATE

15A. NAME AND

ADDRESS

OF OFFEROR

CODE FACILITY 16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

PROSPECTIVE OFFERORS

15B. TELEPHONE NUMBER

15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AREA CODE NUMBER EXT.

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

NON APPROPRIATED FUNDS/ Company Code: 6514, Cost Center: 15594, GL Account: 783089

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION: 23. SUBMIT INVOICES TO ADDRESS SHOWN IN (4 copies unless otherwise specified)

ITEM

10 U.S.C. 2304(c) ( ) 41 U.S.C. 253(c) ( ) SEE BLOCK 7

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

SEE SECTION G

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

(Signature of Contracting Officer) IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA - FAR (48 CFR) 53.214 (c) mailto:SARAH.K.PARKER1@navy.mil sarah.k.parker1 Typewritten Text sarah.k.parker1 Typewritten Text 19Mar19 sarah.k.parker1 Typewritten Text

PART I, SECTION B: SUPPLIES OR SERVICES AND PRICES/COSTS

B-1 GENERAL: This is a procurement of the Commander, Navy Installations Command (CNIC) Morale, Welfare, and Recreation (MWR) Nonappropriated Funds Instrumentality (NAFI), hereinafter referred to as NAFI.

B-2 TYPE OF CONTRACT: It is anticipated that this solicitation is to be awarded as a Firm-Fixed Price type contract with a Base Period of six (6) months with four (4) one year Option Years.

B-3 SUPPLIES AND/OR SERVICES PRICE/COST SCHEDULE: Offeror is to fill in the proposed pricing table below.

B-4 AWARD: Upon award of contract, Sections K, L, and M of the solicitation, and the Contractor’s technical proposal, including any revisions will be incorporated by reference subject to Clause 16, Order of Precedence.

Base Period - 01 October 2019 through 31 March 2020 CLINs Labor Category Qty Unit Unit Price Total Price

CLIN

0001AA Contract Support, Super Region East 6 MO

0001AB Other Direct Cost, Super Region East

MO

0002AA

Contract Support, Super Region West

0002AB

Other Direct Cost, Super Region West

0003AA

Contract, Support, Super Region Southeast

0003AB

Other Direct Cost, Super Region Southeast

0004AA

Contract Support, Super Region

OCONUS

0004AB

Other Direct Cost, Super Region

OCONUS

Webinar Hosting and Production Services

Base Period Estimated Total $

Option Year One (1) - 01 April 2020 through 31 March 2021

CLIN

1001AA

Contract Support, Super Region East 12 MO

1001AB

Other Direct Cost, Super Region

1002AA

West 12 MO

1002AB

1003AA

Contract, Support, Super Region Southeast 12 MO

1003AB

1004AA

OCONUS 12 MO

1004AB

CLIN 1005

Webinar Hosting and Production Services 12 MO

Option Year One Estimated Total $

Option Year Two (2) - 01 April 2021 through 31 March 2022

CLIN

2001AA

2001AB

2002AA

2002AB

2003AA

2003AB

2004AA

2004AB

CLIN 2005

Option Year Two Estimated Total $

Option Year Three (3) - 01 April 2022 through 31 March 2023

CLIN

3001AA

3001AB

3002AA

3002AB

3003AA

3003AB

3004AA

3004AB

CLIN 3005

Option Year Three Estimated Total $

Option Year Four (4) - 01 April 2023 through 31 March 2024

CLIN

4001AA

4001AB

4002AA

4002AB

4003AA

4003AB

4004AA

4004AB

CLIN 4005

Option Year Four Estimated Total $

Base Period & All Option Years Total Estimated Price $ ______________

(END OF SECTION B)

PART I, SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

Performance Work Statement

1. Scope. Commander, Navy Installations Command (CNIC) requires comprehensive services, programs, personnel and administrative support for Fleet and Family Support Programs (FFSPs) located throughout CONUS and OCONUS, as specified herein. The Contractor shall implement and evaluate established services and programs designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families. The Contractor shall develop concepts, structures, processes, procedures, and practices for meeting these objectives.

The purpose of this contract is twofold: one, to provide global staffing to augment existing FFSP and personnel; and two, to provide FFSP with webinar hosting, production and facilitation services through a learning management system.

The Contractor shall coordinate, manage and provide day-to-day client services to include information and referral, education and training, counseling and advocacy; non-medical case management, individual consultation, crisis response, information technology, data management and administrative support services necessary to achieve the Navy’s FFSP mission. The Contractor must comply with regulatory and instructional guidance pertaining to FFSP certification standards and other required tasking and assignments. All positions require that contract employee complete Background Investigations as described in Section

9.4 and/or the Clinical Credentials Review and Approval process prior to employment as described in Section 9.5.3. SECNAVINST 1754.7A, dated 07 Nov 2005 provides the most current instructions for Credentials Review and Clinical Privileging of Clinical Practitioners/Providers in Department of the Navy Fleet and Family Support Program and Marine Corps Community Services. Periodic Technical Direction Letters may reprioritize order of performance and locations in accordance with Attachment 1.

The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances such as support to NAFI employees affected by Reduction-In-Force (RIF) or during disaster response.

The Contractor shall ensure that emphasis on the experiences associated with deployment, mobile lifestyles and other contingencies of military service is an integral part of all programming. As new program requirements emerge and priorities change over time, the Contractor must be flexible in adjusting service delivery methods and employ new approaches and technologies to meet changing needs while staying within the pricing specified in this contract.

2. Background. In accordance with OPNAVINST 1754.1B, Fleet and Family Support Center Program, 5 November 2007, SECNAVINST 1754.1B, 27 September 2005, the FFSP is the central delivery system for service member and family support. FFSPs have been established to provide services that facilitate personal and family readiness and adaptation to life in the military.

The primary mission of each FFSP is to assist commands in achieving operational readiness, superior performance, member retention, and a reasonable quality of life for military personnel and their families. Commands and FFSPs share the common goals of keeping individuals and families resilient and strong, preventing individual and family dysfunction, facilitating personal and family self-sufficiency, and creating overall command and community well-being.

2.1 Functional Areas. The Navy’s programs and services fall under four functional areas.

Each of these functional areas is critical to FFSP mission success. The functional areas are:

1. Work and Family Life (WFL)

2. Counseling, Advocacy and Prevention (CAP)

3. Sexual Assault Prevention and Response

4. Navy Gold Star

Work and Family Life Programs and Counseling, Advocacy and Prevention programs together comprise Core Family Readiness, representing the bulk of programs and services delivered within the FFSP. Core family readiness programs directly support operational requirements related to deployment and mobilization by preparing service and family members to better anticipate and understand the physical, emotional and interpersonal demands associated with deployment and the mobile military lifestyle. Core family readiness programs facilitate career decision-making, job seeking, personal financial management and successful transition from military to civilian life. Finally, core family readiness programs also provide a variety of counseling and advocacy programs to include awareness and prevention education.

2.1.1 Work and Family Life Programs.

a. Deployment and Mobilization Support

b. Individual Deployment Support

c. Repatriation of Noncombatant Evacuees

d. Ombudsman Training and Support

e. Relocation Assistance

f. Life Skills Education

g. Transition Assistance

h. Family Employment Readiness

i. Personal Financial Management

j. Exceptional Family Member Non-Medical Case Management k Emergency Preparedness/Response to include Non-Medical Case Management

2.1.2 Counseling and Advocacy Programs.

a. Crisis Response/Psychological First Aid

b. Non-Medical Counseling

c. Sailor Assistance and Intercept for Life (SAIL)

d. Family Advocacy Program

e. New Parent Support Home Visitation

2.1.3 Sexual Assault Prevention and Response (SAPR). This functional area provides sexual assault incident data collection, response coordination, case management, victim advocacy and awareness and prevention education to active duty and adult family members. The services provided at the installation level under the SAPR Program are, by law, inherently governmental.

Contractor staffs at the installation and regional levels are required to have basic program awareness and understanding to provide information and referral of customers to responsible SAPR staff. SAPR staffing functions on this contract are otherwise limited to headquarters military management and program analysis.

2.1.4 Navy Gold Star. This functional area provides long-term, non-medical case management, education, information and referral and other support to family members of military members who die on duty. The function is staffed exclusively with NAFI personnel. Contractor staffs are required to have basic program awareness and understanding to provide information and referral of customers to responsible Navy Gold Star staff.

3. Applicable Documents.

a. Joint Publication 3-68, “Noncombatant Evacuation Operations”, current edition

b. OPNAVINST 1754.1B and SECNAVINST 1754.7A

c. Technical Direction Letter (TDL) – Attachment 1

d. Quality Assurance Surveillance Plan – Attachment 2

e. FFSP Directives, Instructions, Acronyms, and Definitions – Attachment 3

f. Super Regions Sites Listing – Attachment 4

g. Staff Allocation by Super Region – Attachment 5

h. DD Form 254 – Attachment 6

i. Customer Complaint Form - Attachment 7

j. Labor Categories - Attachment 8

Section C - Subsection I – Global Staffing Services

4. Functions, Tasks and Performance Standards – Global Staffing

4.1 General Tasks. This requirement necessitates the Contractor develop the framework and implement program services for installation programs, provide training and deliver status reports describing staff activities under the contract. The Contractor shall ensure that all personnel meet the qualifications and perform all the functions and tasks necessary to fully achieve the mission of the FFSP and meet or exceed its standards for quality at each FFSP site throughout CONUS and OCONUS. There must be continuity and predictability of service delivery during the transition/start-up period and throughout the life of the contract. The Contractor shall ensure all FFSP services are delivered in accordance with standardized headquarters and regional operating procedures and curricula, and are scheduled at times and locations to best meet demand and command requirements, to include evening or weekend programs or services when required. The Contractor shall ensure that emphasis on the experiences associated with deployment, mobile lifestyles and other contingencies of military service are an integral part of all programming. The Contractor shall act as a consultant to Headquarters and Regional Program Managers in addressing FFSP activities affecting personnel readiness and well-being.

4.1.1 Coordination with Civilian and Military Service Providers. Contractor staff shall be familiar with programs and services being offered in the military and civilian communities in the local area, to avoid duplication of services readily available to military personnel and their families. The Contractor shall support opportunities to collaborate with military and civilian agencies in delivering specific programs or services, when such efforts are cost effective and benefit the target population. Co-sponsorship of programs and services with other agencies requires COR approval.

4.1.2 Outreach. Contractor staff shall support an outreach approach to the greatest degree possible in planning and delivering services. At a minimum, outreach efforts shall target command leadership, schools, and other organizations to reach the most at-risk groups (e.g., first-term service members, victims of domestic violence and child abuse, geographically separated or socially isolated families, single parents, foreign-born spouses and special needs families).

Outreach is accomplished through aggressive marketing of all FFSP services; as well as through the development of networks and through community-based service delivery that is designed to promote self-sufficiency. Needs assessments shall be used to identify target groups in need of outreach.

4.2. Functional Tasks – Work and Family Life Programs. The Contractor shall provide educational and support programs and services that directly support deployment and mission readiness by preparing service and family members to anticipate, understand and cope with the demands associated with the Navy lifestyle and operating tempo. The Contractor shall collaborate with command leadership in planning a mix of programs tailored to the needs of their command and which target different audiences to include single, married, parents and children, wartime and peacetime. This area also includes education and consultative services that support the mobile military lifestyle by facilitating career decision-making, personal financial management, job seeking, and adjustments of service and family members to life in the military and successful transitions from the military to civilian life.

4.2.1 Deployment and Mobilization Support

4.2.1.1 Provide pre-deployment, mid-deployment, return and reunion, and post-deployment briefs/ workshops for commands, sailors and their families.

4.2.1.2 At a minimum, outreach efforts shall target the most at-risk groups to include:

first-term service members geographically separated or socially isolated families, single parents, foreign-born spouses and others with special needs.

4.2.1.3 Deployment briefs/workshops are tailored to the command demographics needs (e.g., singles, new parents, couples, and children).

4.2.1.4 Deployment briefs/workshops shall address the needs of the type of command (i.e., special warfare, air, submarine, surface, etc.).

4.2.1.5 Deployment materials and checklists are appropriate and provided to requesting commands.

4.2.1.6 Deployment services and information are provided to mobilized reservists and family members.

4.2.1.7 Deployment services and information are provided to individual augmentees and family members.

4.2.1.8 Provide information to school staff, teachers, and guidance counselors to ensure they understand the unique needs of military children.

4.2.1.9 Provide training, briefs/workshops to Command Family Readiness Groups.

4.2.1.10 Aggressive command outreach and liaison is provided to ashore and afloat commands.

4.2.1.11 Provide Pre- and Post-Deployment SAPR training using Navy standardized curricula, when not provided by SAPR personnel.

4.2.1.12 Ensure that deployment support group programs, one-on-one assistance and Information and Referral services are entered and counted in FFSMIS.

4.2.1.13 Ensure staff delivering deployment and mobilization support are accounting for all services delivered in the scheduling module in FFSMIS.

4.2.2 Individual Deployment Support

4.2.2.1 Provide standardized Individual Augmentee (IA) family case management IAW CNIC Individual Deployment Support Desk Guide (will provide as necessary).

4.2.2.2 Serve as the designated POC for an individual Sailor or family to support them in obtaining necessary services before, during and after IA assignment.

4.2.2.3 Serve as a liaison with other military community agencies. Provide regular follow-up and case management services per family request for assigned IA sailors or family members.

4.2.2.4 Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the bureaucratic requirements associated with IA assignment.

4.2.2.5 Provide feedback and information to CNIC leadership regarding family needs, lapses in the system, and response times.

4.2.2.6 Address system lapses in a timely and professional manner.

4.2.2.7 Utilize information technology including the internet as available to keep abreast of changes.

4.2.2.8 Serve families and provide support where needed, while being responsive to the overall needs and tempo of the FFSP.

4.2.2.9 Coordinate and integrate family services and referrals utilizing on- and off-installation resources, state, intra-state, and federal services as necessary.

4.2.2.10 Ensure that individual deployment support group programs, one-on-one assistance and information and referral services are entered and counted in FFSMIS.

4.2.2.11 Ensure that staff delivering individual deployment support are accounting for all services delivered in the scheduling module in FFSMIS.

4.2.3 Regional/Site Individual Deployment Support Coordination

4.2.3.1 See tasks and functions in 4.2.2 if direct service Individual Deployment Support services are provided.

4.2.3.2 Initiate and maintain liaison with installation and community support organizations.

4.2.3.3 Monitor and provide quarterly quality assurance review of Individual Deployment Support services within designated area of responsibility.

4.2.3.4 Ensure effective marketing and outreach of individual deployment support services within designated area of responsibility.

4.2.3.5 Operate as part of a larger system with continual communication with CNIC, N1 and local military installations, keeping in touch with changes and additions to resources and policies.

Ensure Individual Deployment Support specialists within designated area of responsibility are aware of changes in resources and deployment support requirements.

4.2.4 Repatriation

4.2.4.1 Provide current information, referral and a range of support services to families when designated as the family’s safe haven POC.

4.2.4.2 Ensure that one-on-one and information and referral services with repatriated families are entered and counted in FFSMIS.

4.2.4.3 Ensure that staff delivering repatriation services are accounting for all services delivered in the scheduling module in FFSMIS.

4.2.5 Ombudsman Training and Support

4.2.5.1 Coordinate and offer the standardized Ombudsmen Basic Training (OBT) course locally by certified OBT trainers to meet training need.

4.2.5.2 Coordinate and conduct advanced Ombudsman Training, to include training after hours to best meet the needs of the customers.

4.2.5.3 Maintain a current and complete roster of local Ombudsmen including Naval Reserve Ombudsmen.

4.2.5.4 Provide support and consultation to Ombudsmen, Assemblies, and Commands.

4.2.5.5 Ensure that Ombudsman support group education and one-on-one support and information and referral are entered and counted in FFSMIS.

4.2.5.6 Ensure that staff delivering Ombudsmen training and support are accounting for all services delivered in the scheduling module in FFSMIS.

4.2.6 Relocation Assistance

4.2.6.1 Maintain current, updated installation relocation data that is available to customers and on OSD websites.

4.2.6.2 Provide inbound and outbound relocation programs through briefs/workshops and individual assistance for eligible military and family members.

4.2.6.3 Provide full-range of Inter-Cultural Relations programs OCONUS and a full range of overseas preparation briefs/workshops and individual assistance CONUS.

4.2.6.4 Provide homeport change assistance services and support.

4.2.6.5 Conduct Sponsor training.

4.2.6.6. Liaison with School Liaison Officer and Child and Youth programs to ensure Military children are provided relocation support.

4.2.6.7 Ensure that relocation group programs, one-on-one assistance, and information and referral services are entered and counted in FFSMIS.

4.2.6.8 Ensure that staff delivering relocation services are accounting for all services delivered in the scheduling module in FFSMIS.

4.2.7 Life Skills Education

4.2.7.1 Provide life skills education for sailor and families in seven core content areas including: stress management, anger management, suicide prevention, relationships, new spouse orientation, communication skills and parenting. Other life skills workshops may be required due to changing situations such as during war or crisis response.

4.2.7.2 Provide Operational Stress Control information during existing programs and services whenever feasible and practical.

4.2.7.3 Programs may be offered as single or multi-session classes/workshops.

4.2.7.4 A comprehensive array of parenting classes are provided that are tailored to specific developmental periods, e.g., parenting newborns, toddler, teens, etc.

4.2.7.5 Workshops/classes offered at times and locations, to include after hours, to best meet needs of customers.

4.2.7.6 Develop an extensive variety of class materials for customers to enhance the learning experience.

4.2.7.7 Coordinate with other support programs such as Chaplains, Child and Youth, and Drug and Alcohol programs to ensure consistency in delivery of life skills programs and services.

4.2.7.8 Ensure that life skills education group programs, one-on-one services and information and referral are entered and counted in FFSMIS.

4.2.7.9 Ensure that staff delivering life skills education are accounting for all services delivered in the scheduling module in FFSMIS.

4.2.8 Transition Assistance

4.2.8.1 Coordinate, publicize, facilitate, and host TAP workshops (e.g., 5-day Transition GPS workshop, Career Tracks, and Capstone Event) in coordination with partner agencies to include, but not limited to, the Department of Labor, Department of Veterans Affairs, and Small Business Administration.

4.2.8.2 Ensure that TAP workshops include all required content areas, adhere to class size requirements and are offered with sufficient frequency to minimize wait time.

4.2.8.3 Provide individualized counseling and assistance to all transitioning military and family members.

4.2.8.4 Provide assistance to customers utilizing the FFSP Career Development Resource Center.

4.2.8.5 Coordinate delivery of workshops and individualized assistance on Career Technical Training, Accessing Higher Education, and Entrepreneurship.

4.2.8.6 Serve, as needed, on the Family Readiness Coordinating Committee (FRCC).

4.2.8.7 Organize, promote and/or support area job fairs and employment expositions with local, state and/or Federal agencies.

4.2.8.8 Provide CONSEP seminars to first-term and mid-career personnel in coordination with Command Career Counselors.

4.2.8.9 Provide training to command/unit leaders on Transition Assistance Programs detailed in the VOW Act of 2011, and VEI Task Force requirements.

4.2.8.10 Provide both group and/or self-paced facilitation for the Accessing Higher Education (AHE) Career Track, as outlined in the standardized curriculum. The NAFI will provide training to any contract personnel requiring training on the standard curriculum.

4.2.8.11 Ensure Transition GPS group workshops are entered into DMDC TAP data collection system.

4.2.8.12 Ensure that transition assistance group programs, one-on-one assistance and information and referral services are entered and counted in FFSMIS.

4.2.8.13 Ensure staff delivering transition assistance are accounting for all services delivered in the scheduling module in FFSMIS.

4.2.9 Family Employment Readiness

4.2.9.1 Coordinate, publicize and provide a wide variety of family employment readiness workshops (e.g., effective job search and interviewing, resume writing), with outreach into the community.

4.2.9.2 Provide individualized skill assessment, career counseling and coaching to family members seeking employment assistance.

4.2.9.3 Provide assistance to customers utilizing the FFSP Career Development Resource Center.

4.2.9.4 Organize, promote and/or support area job fairs and employment expositions with community-based, local, state and/or Federal agencies.

4.2.9.5 Ensure that family employment group programs, one-on-one assistance, and information and referral services are entered and counted in FFSMIS.

4.2.9.6 Ensure staff delivering family employment readiness are accounting for all services

4.2.10 Personal Financial Management – Basic Education and Training

4.2.10.1 Coordinate, publicize and provide a wide variety of Personal Financial Management classes/workshops, e.g., car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning.

4.2.10.2 Respond to requests for age-appropriate classes or seminars to youths and teens as part of on-base education.

4.2.10.3 Conduct initial and refresher Command Financial Specialist (CFS) training.

4.2.10.4 Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management.

4.2.10.5 Ensure that all personal financial management group education and information and referral services are entered and counted in FFSMIS.

4.2.10.6 Ensure staff delivering personal financial management group education are accounting for all services delivered in the scheduling module in FFSMIS.

4.2.11 Personal Financial Management – Individualized Counseling, Planning, Evaluation, Analysis and Management

4.2.11.1 Provide individualized financial counseling and assistance to service members and families.

4.2.11.2 Assist service members in establishing an extended absence financial plan.

4.2.11.3 Develop and make available informational financial materials to Service members and families.

4.2.11.4 Plan, organize and develop new curriculum to be delivered by staff providing basic Personal Financial Management Education and Training per client request, when not otherwise available in CNIC standardized PFM curricula.

4.2.11.5 Provide service and family members consumer information and assistance in handling consumer complaints.

4.2.11.6 Document individualized financial counseling services IAW the FFSMIS Users Guide and certification standards.

4.2.11.7 Ensure that all personal financial management individual counseling and information and referral services are entered and counted in FFSMIS.

4.2.11.8 Ensure staff delivering personal financial management counseling are accounting for all services delivered in the scheduling module in FFSMIS.

4.2.12 Exceptional Family Member Program (EFMP) Case Liaison

4.2.12.1 Establish and maintain cooperative relationships with local MTF, School Liaison Officer, and school district to ensure deliver of integrated EFMP services.

4.2.12.2 Provide non-medical case management for assigned EFMP families and document case notes in Navy Family Accountability and Assessment System (NFAAS).

4.2.12.3 Coordinate with agencies and other service support offices to include installation medical and recreational facilities, community service agencies and private organizations.

4.2.12.4 Develop and provide EFMP education and marketing, to include providing command briefings, writing articles and using multi-media publications/communication methods to conduct outreach and to stress the importance of EFMP enrollment.

4.2.12.5 Perform administrative functions associated with the training, education and outreach program plans. Collect, analyze, and maintain training, education and outreach materials, including: listings of services and resources, information on the command outreach concept and plan, reports, and surveys.

4.2.12.6 Ensure EFMP information is incorporated as appropriate in FFSP education and awareness campaigns.

4.2.12.7 Ensure EFMP group education, one-on-one consultation, to include non-medical case management, and information and referral services are entered and counted in FFSMIS.

4.2.12.8 Ensure staff delivering EFMP Case Liaison are accounting for all services

4.2.13 Emergency Preparedness and Response

4.2.13.1 Participate in emergency response exercises carried out by the Region, Installation or FFSP.

4.2.13.2 Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy.

4.2.13.3 Implement emergency response plans in the event of an actual situation requiring humanitarian response.

4.2.13.4 Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed.

4.2.13.5 Ensure that all information and referral, individual consultation and group education services related to Emergency Preparedness and Response are entered and counted in

FFSMIS.

4.2.13.6 Prepare and conduct management briefings in order to communicate recommendations on training and exercises.

4.2.14 Emergency Case Management Support

4.2.14.1 Serve as the designated POC for an individual Sailor or family, DoD Civilian or family to support them in obtaining necessary services for current status and future permanent transition.

4.2.14.2 Serve as a liaison with other military community agencies. Provide intensive case management services for assigned sailors or family members.

4.2.14.3 Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the bureaucratic requirements associated with displacement or transition.

4.2.14.4 Provide feedback and information to CNIC leadership regarding family needs, lapses in the system, and response times.

4.2.14.5 Address system lapses in a timely and professional manner.

4.2.14.6 Utilize information technology including the internet as available to keep abreast of changes.

4.2.14.7 Serve families and provide support where needed while being responsive to the tempo and the overall needs within FFSP.

4.2.14.8 Coordinate and integrate family services and referrals utilizing on- and off-installation resources, state, intra-state, and federal services as necessary.

4.2.14.9 Operate as part of a larger system with continual communication with CNIC, N1 and local military installations, keeping in touch with changes and additions to resources and policies.

4.2.14.10 Ensure that all information and referral and individual emergency case management services are entered and counted in FFSMIS.

4.2.14.11 Ensure staff providing Emergency Case Management services are accounting for all services delivered in the scheduling module in FFSMIS.

4.2.15 Regional/Site Emergency Case Management Oversight and Coordination

4.2.15.1 See tasks and functions in 4.2.14 if direct service case management services are provided.

4.2.15.2 Initiate and maintain liaison with installation and community support organizations.

4.2.15.3 Monitor and provide quarterly quality assurance review of case management services provided within designated area of responsibility.

4.2.15.4 Ensure effective marketing and outreach of case management services within designated area of responsibility.

4.2.15.5 Operate as part of a larger system with continual communication with CNIC, N1 and local military installations, keeping in touch with changes and additions to resources and policies.

4.3 Functional Tasks – Counseling and Advocacy Programs. The Contractor shall provide a variety of management services for FFSP critical incident, counseling and advocacy services for individuals, families and groups. The services provided under this task area requires that the contract employees complete Criminal History Background Checks (CHBC) as described in Section 10.1.6 and/or Clinical Credentialing Review and Privileging processes described in Section 9.4.3.

Commander, Naval Installations Command will provide final acceptance and approval of the contract employee’s credentials. SECNAVINST 1754.7A, dated 07 Nov 2005, provides the most current instructions for Credentials Review and Clinical Privileging of Clinical Practitioners in Department of the Navy Fleet and Family Support Programs and Marine Corps Community Services. The Contractor shall provide the following key functions and associated tasks consistent with the Counseling and Advocacy Programs for FFSPs.

4.3.1 Crisis Response/Psychological First Aid

4.3.1.1 Provide immediate intervention and risk assessment IAW best practices in the mental health community and educate and ensure adequate referral and follow-up of any case presenting suicidal or homicidal risk.

4.3.1.2 Provide after-hours coverage for the FFSP in OCONUS locations, when required.

4.3.1.3 Ensure that crisis response services are fully documented in a FFSMIS case record system.

4.3.1.4 Facilitate and/or provide psychological first aid services to commands and/or groups within 24 hours of request, using accepted practices and procedures, in response to both small-scale (e.g., suicide) or large-scale incidents (e.g., Shipboard accident, man-made emergency).

Collaborate with Chaplains and/or medical personnel in provision of psychological first aide, when indicated.

4.3.1.5 Ensure that all crisis response and psychological first-aid services are entered and counted in FFSMIS.

4.3.1.6 Ensure staff delivering crisis response and psychological first-aid services are accounting for all services delivered in the scheduling module in FFSMIS.

4.3.2 Non-Medical Counseling

4.3.2.1 Provide assessment and short-term, solution focused counseling services to eligible individuals, marital or intimate partners, families and/or groups. Scope of practice is limited to counseling services for Other Conditions That May be a Focus of Clinical Attention and Adjustment Disorders.

4.3.2.2 Ensure referral for appropriate behavioral health follow-up of any psychological disorders or symptoms requiring longer-term and/or medical/psychiatric intervention.

4.3.2.3 Coordinate and manage specialized assessment and intervention services for at-risk children identified both inside and outside of the Family Advocacy Program (FAP).

4.3.2.4 Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements.

Implement restricted reporting for incidents of domestic abuse IAW DoD and Navy requirements.

4.3.2.5 Participate in site/regional quarterly quality assurance procedures to ensure that all clinical services provided are safe and of good quality.

4.3.2.6 Maintain data on number of clients who were not seen for routine clinical counseling due to staff limitations.

4.3.2.7 Document and maintain current records in the FFSMIS Clinical Counseling Record System for all non-medical counseling assessment and counseling services provided IAW current Navy requirements.

4.3.2.8 Ensure all non-medical counseling information and referral, and one-on-one consultation not resulting in clinical assessment are entered and counted in FFSMIS.

4.3.2.9 Ensure staff delivering non-medical counseling services are accounting for all services delivered in scheduling module in FFSMIS.

4.3.3. Sailor Assistance and Intercept for Life (SAIL)

4.3.3.1 Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program.

4.3.3.2 Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). Provide ongoing safety planning using the Veterans Affairs Safety Plan.

4.3.3.3 Provide clinical case management to Sailor enrolled in SAIL per published protocols and procedures.

4.3.3.4 Collaborate closely with Sailor’s Command providing routine updates regarding Sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08.

4.3.3.5 Provide outreach and training on SAIL to installation stakeholders such as Commands, medical professionals, and Chaplains.

4.3.3.6 Collaborate with Sailors behavioral health treatment provider(s), and other service providers upon receipt of release of information from the Sailor.

4.3.3.7 Participate in site/regional quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality.

4.3.3.8 Document and maintain current records in the FFSMIS SAIL Record System for all SAIL contacts, assessments, and case management services provided IAW Navy requirements.

4.3.3.9 Ensure Command referral information for Sailors who decline or who cannot be contacted is documented in the FFSMIS SAIL Record System.

4.3.3.10 Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements.

Implement restricted reporting for incidents of domestic abuse IAW DoD and Navy requirements.

4.3.3.11 Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after a suicide attempt or ideation in accordance with local emergency response procedures and in coordination with the Sailors command.

4.3.4 Family Advocacy Program – Awareness and Prevention Education

4.3.4.1 Provide public awareness campaigns and programs in support of National Child Abuse Prevention and National Domestic Violence Awareness Months.

4.3.4.2 Ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, FAP Command POCs, senior enlisted personnel, IDC, service members, chaplains, child care and youth activities staff, installation law enforcement and medical staff.

4.3.4.3 Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination.

4.3.4.4 Ensure that FAP information and referral, and awareness and prevention education services are entered and counted in FFSMIS.

4.3.4.5 Ensure staff delivering FAP awareness and prevention education services are accounting for all services delivered in the scheduling module in FFSMIS.

4.3.5 Family Advocacy Program – Case Management and Intervention

4.3.5.1 All reports of alleged child and domestic abuse shall be received and assessed IAW current Navy risk assessment protocols and procedures, to include interview of alleged offenders, victims, children, and other witnesses.

4.3.5.2 Develop appropriate, risk-focused treatment and interventions for victims and perpetrators of child and domestic abuse in accordance with Navy Certification standards.

4.3.5.3 Prepare information about alleged incidents of child and domestic abuse for the Family Advocacy Representative’s presentation to the Incident Determination Committee (IDC) for status determination.

4.3.5.4 Prepare incidents for discussion at the CCSM for designation in does not meet criteria incidents, treatment planning and recommendations, periodic review and transfer and closure.

4.3.5.5 Provide regular command consultation.

4.3.5.6 Refer domestic abuse victims and non-offending parents in child abuse allegations are referred to the FAP Victim Advocate, if available, for ongoing services and support.

Coordinate all case management and intervention services with the assigned FAP Victim Advocate, as applicable,

4.3.5.7 Suspected child and domestic abuse shall be reported to the local civilian authorities and responsible CO, headquarters and law enforcement IAW Navy, federal, state, and SOFA requirements. Implement restricted reporting for incidents of domestic abuse IAW DoD and Navy requirements.

4.3.5.8 Coordinate intervention services for offenders, victims or other family members referred to FAP.

4.3.5.9 Participate in site/regional quarterly quality assurance procedures to ensure that all clinical case management and intervention services provided are safe and of good quality.

4.3.5.10 Document and maintain current records in the FFSMIS FAP Case Record System for all FAP case management and intervention services provided IAW current Navy requirements. Document and maintain current records in the FFSMIS FAP Restricted Reporting Record System for all clinical services provided to victims of domestic abuse who have elected restricted reporting IAW current Navy requirements.

4.3.5.11 Ensure all FAP information and referral, and one-on-one consultation not resulting in FAP referral are entered and counted in FFSMIS.

4.3.5.12 Ensure staff delivering FAP case management and intervention services are accounting for all services delivered in the scheduling module in FFSMIS.

4.3.6 New Parent Support

4.3.6.1 Expectant parents and parents with children under 3 shall be assessed and screened for child abuse risk, using the established Navy NPS screening tools and procedures.

4.3.6.2 Parents who are not screened at risk or eligible for NPS home visiting shall be provided information and referral to appropriate military and civilian community resources and services.

4.3.6.3 Ensure home visitation services use the Nurturing Parenting Program for all at risk parents accepting NPS services.

4.3.6.4 Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements.

4.3.6.5 Ensure that home visiting services are fully documented in the FFSMIS NPS Case Management System IAW current Navy requirements.

4.3.6.6 Ensure that NPS information and referred, assessment, screening, and educational services for parents not at risk are entered and counted in FFSMIS.

4.3.6.7 Ensure staff delivering NPS services are accounting for all services delivered in the scheduling module in FFSMIS.

4.4 Reserved.

4.5 Functional Task – Management, Contract Staff Supervision and Support: Provide management, supervision, administration, information technology and other indirect services in support of the primary FFSP mission of human service delivery.

4.5.1 Customer Service/Administrative Support

4.5.1.1 Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff.

4.5.1.2 Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.

4.5.1.3 Enroll and schedule customers in briefs, workshops and classes and individual appointments, when not provided through centralized scheduling.

4.5.1.4 Provide administrative and clerical services.

4.5.1.5 Provide a variety of administrative support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, taking messages for staff.

4.5.1.6 Ensure that information and referral services provided are entered and counted in

FFSMIS.

4.5.1.7 Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught and/or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories.

4.5.2 Centralized Scheduling

4.5.2.1 Receive, screen, and schedule direct callers and walk-in customers for both individual appointments and group programs.

4.5.2.2 Maintain current schedules of staff providing individual appointments and rosters of upcoming group programs for enrollment purposes.

4.5.2.3 Manage daily scheduling to ensure customers are notified of unscheduled staff absences as soon as possible and appointments are rescheduled at customer request in a timely manner.

4.5.2.4 Maintain direct service metrics for all staff for whom scheduling services are provided.

4.5.3 Site Work and Family Life Programs Contract Staff Supervision and Support

4.5.3.1 Provide timely and effective program coordination and oversight of the quality and of all Work and Family Life Programs functions.

4.5.3.2 Coordinate regularly with NAFI representatives and the Contract Site Lead, where available, regarding staff schedules, performance and quality of services provided by contract Work and Family Life Programs staff.

4.5.3.3 Participate in NAFI quality assurance activities.

4.5.3.4 Monitor contract Work and Family Life Programs staff training, compliance with contract performance standards and direct service productivity standards.

4.5.3.5 Ensure all information and referral, one-on-one, and group education services provided by Work and Family Life Programs staff are entered and counted in FFSMIS.

4.5.3.6 Ensure staff delivering Work and Family Life Programs are accounting for all services delivered in the scheduling module in FFSMIS.

4.5.3.7 Provide functional tasks identified in 4.2.1 through 4.2.11 when completion of Work and Family Life Programs supervisory and oversight responsibilities permit. Provide functional tasks 4.2.14 through 4.2.16 related to disaster preparedness and response.

4.5.4 Site Contract Staff Supervision and Support

4.5.4.1 Provide timely and effective program coordination and oversight and supervision of all contract staff within designated area of responsibility.

4.5.4.2 Coordinate regularly with NAFI representatives regarding staff schedules, performance and quality of services provided by contract staff.

4.5.4.3 Monitor contract staff training, staff compliance with contract performance standards and direct service productivity standards.

4.5.4.4 Ensure all services provided by contract staff are documented in FFSMIS Record systems or otherwise entered and counted in FFSMIS.

4.5.4.5 Ensure staff delivering Work and Family Life Programs and Counseling and Advocacy Programs are accounting for all services delivered in the scheduling module in

FFSMIS.

4.5.5 Regional Data Analysis and Information Technology Support

4.5.5.1 Perform database queries, compile and analyze data, identify trends and furnish statistical analyses and reports pertaining to FFSC service delivery and scheduling.

4.5.5.2 Compile installation inputs to recurring reports required by CNIC Headquarters or Regional Program Managers.

4.5.5.3 Establish procedures to ensure the accurate and efficient collection and entry of data into FFSMIS, as well as other potential data bases used to gather regional or installation data.

4.5.5.4 Input and monitor data collection and reporting functions in support of the FFSP support operations and procedures for the receiving, compiling, verifying, and editing of data received.

4.5.5.5 Managed shared network drives at the Regional or Installation…