Amend_0002_FE-signed.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

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7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 11/2016)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

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9B. DATED (SEE ITEM 11)

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10B. DATED (SEE ITEM 13)

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The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.

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14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

Previous edition unusable

Sarah Parker

The amendment to the solicitation is issued as follows;

A. Incorporate changes and answers to questions on pages 2-36.

B. Attachment 5 and 9 have been revised, based on the current staffing allocations.

COMMANDER, NAVY INSTALLATIONS COMMAND

5720 INTEGRITY DRIVE, BLDG 457

MILLINGTON, TN 38055-6500

SARAH PARKER

(901) 874-6900

SARAH.K.PARKER1@NAVY.MIL

HDQMWR-19-R-0011

1 36

1 May 2019

19 MAR 19

1 May 19

HDQMWR-19-R-0011

Amend 0002

The following changes/clarification are made to Section B:

Base Period - 01 October 2019 through 31 March 2020

CLINs Labor Category Qty Unit Unit Price Total Price

CLIN

0001AA Contract Support, Super Region East 6 MO

CLIN

0001AB Other Direct Cost, Super Region East

MO

CLIN

0001AC

Increased Level of Effort, Super Region East

MO

CLIN

0002AA

Contract Support, Super Region West

MO

CLIN

0002AB

Other Direct Cost, Super Region West

MO

CLIN

0002AC

Increased Level of Effort, Super Region West

MO

CLIN

0003AA

Contract, Support, Super Region Southeast

MO

CLIN

0003AB

Other Direct Cost, Super Region Southeast

MO

CLIN

0003AC

Increased Level of Effort, Super Region Southeast

MO

CLIN

0004AA

Contract Support, Super Region

OCONUS

MO

CLIN

0004AB

Other Direct Cost, Super Region

OCONUS

MO

CLIN

0004AC

Increased Level of Effort, Super Region OCONUS

MO

CLIN

Webinar Hosting and Production Services

MO

Base Period Estimated Total $

Amend 0002

Option Year One (1) - 01 April 2020 through 31 March 2021

CLINs Labor Category Qty Unit Unit Price Total Price

CLIN

1001AA

Contract Support, Super Region East 12 MO

CLIN

1001AB

Other Direct Cost, Super Region East 12 MO

CLIN

1001AC

Increased Level of Effort, Super Region East 12 MO

CLIN

1002AA

Contract Support, Super Region West 12 MO

CLIN

1002AB

Other Direct Cost, Super Region West 12 MO

CLIN

1002AC

Increased Level of Effort, Super Region West

CLIN

1003AA

Contract, Support, Super Region Southeast 12 MO

CLIN

1003AB

Other Direct Cost, Super Region Southeast 12 MO

CLIN

1003AC

Increased Level of Effort, Super Region Southeast 12 MO

CLIN

1004AA

Contract Support, Super Region

OCONUS 12 MO

CLIN

1004AB

Other Direct Cost, Super Region

OCONUS 12 MO

CLIN

1004AC

Increased Level of Effort, Super Region OCONUS 12 MO

CLIN 1005

Webinar Hosting and Production Services 12 MO

Option Year One Estimated Total $

Option Year Two (2) - 01 April 2021 through 31 March 2022

CLIN

2001AA

Contract Support, Super Region East 12 MO

CLIN

2001AB

Other Direct Cost, Super Region East 12 MO

CLIN

2001AC

Increased Level of Effort, Super Region East 12 MO

CLIN

2002AA

Contract Support, Super Region West 12 MO

CLIN

2002AB

Other Direct Cost, Super Region West 12 MO

CLIN

2002AC

Increased Level of Effort, Super Region West 12 MO

CLIN

2003AA

Contract, Support, Super Region Southeast 12 MO

CLIN

2003AB

Other Direct Cost, Super Region Southeast 12 MO

CLIN

2003AC

Increased Level of Effort, Super Region Southeast 12 MO

CLIN

2004AA

Contract Support, Super Region

OCONUS 12 MO

CLIN

2004AB

Other Direct Cost, Super Region

OCONUS 12 MO

CLIN

2004AC

Increased Level of Effort, Super Region OCONUS 12 MO

CLIN 2005

Webinar Hosting and Production Services 12 MO

Option Year Two Estimated Total $

Option Year Three (3) - 01 April 2022 through 31 March 2023

CLIN

3001AA

Contract Support, Super Region East 12 MO

CLIN

3001AB

Other Direct Cost, Super Region East 12 MO

CLIN

3001AC

Increased Level of Effort, Super Region East 12 MO

CLIN

3002AA

Contract Support, Super Region West 12 MO

CLIN

3002AB

Other Direct Cost, Super Region West 12 MO

CLIN

3002AC

Increased Level of Effort, Super Region West 12 MO

CLIN

3003AA

Contract, Support, Super Region Southeast 12 MO

CLIN

3003AB

Other Direct Cost, Super Region Southeast 12 MO

CLIN

3003AC

Increased Level of Effort, Super Region Southeast 12 MO

CLIN

3004AA

Contract Support, Super Region

OCONUS 12 MO

CLIN

3004AB

Other Direct Cost, Super Region

OCONUS 12 MO

CLIN

3004AC

Increased Level of Effort, Super Region OCONUS 12 MO

CLIN 3005

Webinar Hosting and Production Services 12 MO

Option Year Three Estimated Total $

Option Year Four (4) - 01 April 2023 through 31 March 2024

CLIN

4001AA

Contract Support, Super Region East 12 MO

CLIN

4001AB

Other Direct Cost, Super Region East 12 MO

CLIN

4001AC

Increased Level of Effort, Super Region East 12 MO

CLIN

4002AA

Contract Support, Super Region West 12 MO

CLIN

4002AB

Other Direct Cost, Super Region West 12 MO

CLIN

4002AC

Increased Level of Effort, Super Region West 12 MO

CLIN

4003AA

Contract, Support, Super Region Southeast 12 MO

CLIN

4003AB

Other Direct Cost, Super Region Southeast 12 MO

CLIN

4003AC

Increased Level of Effort, Super Region Southeast 12 MO

CLIN

4004AA

Contract Support, Super Region

OCONUS 12 MO

CLIN

4004AB

Other Direct Cost, Super Region

OCONUS 12 MO

CLIN

4004AC

Increased Level of Effort, Super Region OCONUS 12 MO

CLIN 4005

Webinar Hosting and Production Services 12 MO

Option Year Four Estimated Total $

Base Period & All Option Years Total Estimated Price $ ______________

This contract will be executed as a Firm Fixed Price/Fixed Unit Price Contract. CLIN 0001-0004 will only be billed on an “as used” basis, meaning that Commander, Navy Installation Command will only pay

Amend 0002 for the services that we receive. Firm Fixed Unit Price will also be applied for the webinar production, support and facilitation of CLIN 0005.

The following corrections are made to Section L;

L.2.b Volume II Past Performance does not need to be redacted and only two copies are needed of Volume II.

The following corrections are made to Section M:

M-1 Evaluation and Award Factors, Order of Importance should read:

1) The following factors are listed in order or importance

1. Technical Capability

2. Past Performance

3. Management

4. Quality Control

2) The non-price factors, when combined, are significantly more important than price.

FACTOR 2-Past Performance should read FACTOR 4- Past Performance

Attachment 5 has been updated based on current staffing allocations, see attached.

Number Section Question Answer 1 4.5.6.1; 4.5.7.1, Pg 25 Did the Government mean to say "contractor" vice "incumbent"?

4.5.6.1 & 4.5.7.1:

replace incumbent with contractor

2 4.1.1, Pg 9 Will the Government provide an example of Co- Sponsorship of programs and services with other agencies?

The local Command may wish the contract staff to assist such groups/efforts as Navy Chaplains, Child and Youth Programs, Drug and Alcohol, etc.

3 F.3.1, Pg 67 Can the Government provide the entire PWS? Deliverable "Clinical Counselor credentials information and associated documents" refers to PWS section 9.4.3 that does not exist

Can the Government provide the entire PWS? Deliverable "Personnel Roster (Recall List)" refers to PWS section

9.7 that does not exist.

Reference:

Correct F.3.1 to reflect the following references in the deliverable table.

7.4.3 Clinical

Counselor Credential Review

7.7 Recall List

7.10 Training

Can the Government provide the entire PWS? Deliverable "Contractor's Orientation/Training Plan refers to PWS section 9.10 that does not exist.

12.2 Organizational

Structure

12.3 Management of

Position Vacancies

13.1 Quality Control

Plan

4 L.2.1, Pg 100 Section L.2.1 states the QCP and PMP are exempt from the Volume 1 Technical Proposal, yet Section L and M do not specify any requirements for submission of PMP and QCP?

Those are strictly instruction to the composition of your page numbers. We are not counting any of those documents in the page limitation, if submitted.

5 L.2.1, Pg 100 Section L.2.1 states resumes are exempt from the Volume 1 Technical Proposal, yet Section L and M do not specify any requirements for submission of resumes?

Those are strictly instruction to the composition of your page numbers. We are not counting any of those documents in the page limitation, if submitted.

6 L.3.1, Pg 101 The Government cites a 35 page limit for the Technical Methodology section. Do any other Technical Volume sections have page limits?

No other sections in Section L have page limits.

7 L.3.1.1.c.iv, Pg 103 This section states, "The exceptions are provided in the Contractor Furnished Items paragraph below." Yet there is no subsequent Contractor Furnished Items paragraph provided.

The Contractor is required to provide consumables such as paper and toner) at some sites where no Government staff may be present. The Contractor will be reimbursed for any such expenses as Other Direct Costs.

The sentence, “The exceptions are provided in the Contractor Furnished Items paragraph below.” at

L.3.1.1.c.iv, Pg 103 is deleted.

8 L.3.1.1.c.iv, Pg 103 Is IT and office automation equipment provided as well?

Yes.

9 5.3, pg 29 Section 5.3 states, "See Schedule B for additional LOE options." Request Government provide a copy of Schedule B.

Section B is located on Pg 2 of the Request for Proposal.

It is labeled: Part I, Section B: Supplies or Services and Price/Cost.

10 Is the incumbent eligible to bid?

This solicitation is open to the public via

FBO.

11 Please provide the name of the incumbent Prime contractor(s) and contract number(s).

Armed Forces Services Corporation, HDQMWR-15-C-

12 Can the government clarify if this is an integration of two existing contracts?

The NAFI has multiple requirements that are being integrated into one contract.

13 L-3-1(1)(c)(ii), Pg 102 L-3-1(2)(b), Pg 103

Per section L-3-1(1)(c)(ii) and L-3-1(2)(b) implies the current contract has a Collective Bargaining Agreement (CBA), request the Government please identify and provide copies of any existing CBAs.

The NAFI is unable to provide any previous contractor’s CBAs. The RFP states: The offeror shall clearly delineate which employees are considered subject to the Service Contract Act Area Wage Determination, Collective Bargaining Agreement, Davis Bacon Act (i.e.

hourly wages), and which are considered in other categories (i.e. salaried employees, non-wage determination covered, etc.). If any additional information is needed, please submit a Freedom of

Information Act (FOIA) request.

14 L-3-1(1)(c)(ii), Pg 102 L-3-1(2)(b), Pg 103

Request the Government please identify any locations where personnel have organized but a CBA has not yet been established.

This information is unknown, please submit a FOIA request if any additional information is needed.

15 10., Pg 47 Request the Government please provide a copy of the incumbent contractor's phase out transition plan.

The NAFI is not releasing the contract at this time, please submit a FOIA request for any additional information.

16 17.8, Pg 56 What is the minimum level of NMCI bandwidth provided by the Gov to support live and on demand Webinar content?

Bandwidth is sufficient for live webinars and recorded content (excess of 8 mbps)

17 17.1, Pg 55 Will the government require administrative access to the LMS? If so, at what level?

Not at this time.

18 17.1, Pg 55 Is CAC/PIV authentication included as an appropriate authentication process?

Not at this time; a Government email address will suffice.

19 17.4, Pg 56 Request the Government more explicitly define the intent for Webinar Units.

Are these units of time (e.g. 1 hour, 1.5 hours, etc) or relative measures of Service Level complexity (e.g. Level 1 easiest, Level 4 hardest)?

Relative measures of service level complexity – as explained in paragraph 17.1

20 17.4, Pg 56 What is the Government's intent with assigning price per Webinar Unit? This is a fixed price contract, how will Webinar Unit prices be used?

Firm fixed unit prices will be applied for webinar production, support and facilitation

21 17.28, Pg 59 Can you provide details (versions, formats) of the current LMS environment?

SCORM conformance? How many courses (and description of courses, i.e., course hours, media used, file sizes) are currently maintained within the LMS?

Current LMS environment is Moodle / Adobe Connect Pro used for virtual classrooms

Total number of on-demands - 29 Total number of recorded webinars - 294 Total number of recorded webinar hours - 323 Total number of recorded training videos - 60 Total number of recorded webinar training video hours - 33 Total number of webinars – 300 (annual average) Total number of webinars facilitated by contractor - 10 Total number of webinars for which contractor developed content - 10 Total number of webinars facilitated by government – 290 (annual average) Total number of practice sessions - 56 (average) (1/2 hour per practice session)

Total number of on-demands - Total number of recorded webinars - Total number of recorded webinar hours - 323 Total number of recorded training videos - 60 Total number of recorded webinar training video hours

- 33 Total number of webinars – 300 (annual average) Total number of webinars facilitated by contractor - Total number of webinars for which contractor developed content - 10 Total number of webinars facilitated by government

– 290 (annual average) Total number of practice sessions - (average) (1/2 hour per practice session)

22 17.7, Pg 56 22.1, Pg 63 H.11, Pg 84

Are all existing LMS courseware and associated materials compliant with Section 508 of the Rehabilitation Act of 1973?

Yes

23 17.28, Pg 59 Will all source code and native files of all existing courseware (WBTs, media elements) that needs to be transitioned be provided by the government?

Per 17.28, all transitioned information would be coordinated between the gaining contractor and the incumbent contractor

24 17.6, Pg 56 How many total hours of recorded webinars are to be stored in the LMS repository?

See answer for question 21

25 4.5.10.2.4, Pg 27 Will multi-lingual training materials be required? What percentage by language?

N/A. 4.5.10.2.4 is one of the tasks or services required of an individual in a particular labor category. Cross-reference the numbered tasks in the PWS to their respective labor categories under 12.4 Personnel Qualifications for relevant information.

26 4.2.12.5, Pg 16 Will multi-lingual outreach materials be required? What percentage by language?

N/A. 4.2.12.5 is one of the tasks or services required of an individual in a particular labor category. Cross-reference the numbered tasks in the PWS to their respective labor categories under

12.4 Personnel

Qualifications for relevant information.

27 10., Pg 47 Request the Government provide the current training plan to support Transition-In efforts of the new contract?

The NAFI is not releasing the contract at this time, please submit a FOIA request for any additional information.

28 Across all areas Several courses are listed throughout the PWS, can you please provide a listing of each course with its course length, format (WBT, ILT, etc.) and expected revision cycle.

N/A. The question does not specify PWS paragraphs, but it apparently is referring to various tasks and services in which trainings are to be conducted by individuals in various labor categories.

Cross-reference the numbered tasks in the PWS to their respective labor categories under 12.4 Personnel Qualifications for relevant information.

29 Across all areas For each course can you provide what type of course materials are included as part of the training package? (i.e., participant materials, instructor/facilitator guide, reference guide, etc.)

See comments above.

30 Section B, Pg 2 Does the 6-month base period include the 60-day transition?

Yes

31 During the 60-day transition period, please confirm the

The incumbent contractor shall be responsible for the incumbent contractor is responsible for services.

continuation of services during the transition period.

32 L.2 b., Pg 99 Section L states, "Proposals in response to this RFP shall include three separate parts:

two (2) Price proposal and

(7) Non-price proposals. Of the seven (7) non-price proposals required, six must be redacted of all company names, logos and references.

One (1) non-price proposal can include company names/logos/references."

Does the government wish the contractors to provide redaction as a FOIA or other legal document redaction would (with information blacked out) or to alter the entire document to remove all corporate identification (i.e. two different proposals)?

All corporate identification must be removed from the proposal.

33 M.1, Pg 113 Order of Importance: The order of relative importance for the evaluation factors is established as follows: 1) Factor 1 is significantly more important than Factor 2.

When the RFP states Factor 1 in the Order of Importance, is it referring to all of the Technical Evaluation Factor (not labeled at Factor 1) inclusive of Management, or just the Technical Capability (labeled as Factor 1)? When the RFP states Factor 2 in the Order of Importance, is it referring to Past Performance (labeled as Factor 2) or Management (also labeled as Factor 2) under the Technical Evaluation Factor?

M-1 Evaluation and Award Factors, Order of Importance should read:

1) The following factors are listed in order of importance

1. Technical Capability

2. Past Performance

3. Management

4. Quality

Control

2) The non-price factors, when combined, are significantly more important than price.

FACTOR 2-Past Performance should read FACTOR 4- Past Performance

34 B.2 Pg 2 12.3, Pg 48

Is this FFP or Labor Hour contract? B.2 states, "Firm- Fixed Price type contract".

Yet, section 12.3 states, "The Contractor shall not invoice for vacant positions."

The NAFI is only able to award a Firm Fixed Price/Firm Fixed Unit type contract.

35 L-3-3.b, Pg 107 & Attachment 5

Price Proposal instructions specify to provide cost breakdowns for each CLIN specified in Section B, and CLINs are identified at the super region level.

Attachment 5, Global Staffing Services Allocations, identifies staffing required for each super region, but provides separate lists for different funding sources. Is there any requirement in the pricing volume to identify proposed prices against funding sources or is it simply to be aligned by super region to match the CLIN structure?

Aligned by Super Region to match the CLIN structure

36 5.2, Pg 29 5.9.2.5, Pg 32

Will all overseas positions be covered by NATO SOFA, Japan SOFA, etc.?

Yes.

37 17.25, Pg 59 Are OCONUS positions required to also follow local host country holidays?

OCONUS positions are required to follow the policies of the host FFSC and the Command to which it belongs.

38 5.2, Pg 29 5.9.2.5, Pg 32

For work locations outside the United States, will the Government act as the awarded contractor’s in-country sponsor, and/or bestow Contractor Accompanying the Force (CAAF) status upon the awarded contractor? If yes to either, please confirm this removes any requirement for

No.

the awarded contractor to: 1) obtain any in-country permit, registration or license to perform its services there, 2) form any in-country branch office or affiliate, 3) Maintain a physical office in-country (beyond Government provided facilities)?

39 5.2, Pg 29 5.9.2.5, Pg 32

For work locations outside the United States, will the Government act as the awarded contractor's in-country sponsor, and/or bestow Contractor Accompanying the Force (CAAF) status upon the awardee? If yes, please confirm the Government will provide the following support for contractor staff: 1) coordinate necessary visas and/or work permits, 2) coordinate any special clearances required for awardee employees to enter the country, 3) sponsor local drivers licenses, to the extent necessary, for individual employees, 4) serve as sponsor of record for any leases signed by awardee employees, to the extent they are living in the local economy, and 5) contractor employees will be exempt from local labor laws, income taxes, and social/health security contributions.

No.

40 Attachment 5 12.4, Pg 48-52 4.5.8, Pg 26

In Attachment 5, row 144 on the OMN tab, a position is listed for CNIC HQ SAPR Program Analyst, even though it is not listed with the other labor categories in section 12.4. Is the CNIC HQ SAPR Program Analyst a required position?

The subject position has been deleted from the requirement.

Additionally, could paragraph 4.5.8 of the PWS, which is marked as reserved, be the paragraph where that task was/should be listed?"

41 4.5.5, Pg 24 The elements in this section are very technical in nature specifically associated with data analytics and IT support. In Attachment 5, there are only 3.5 FTE aligned to the labor category Data and Information Technology Analyst (12.4.9) with the required qualifications to perform these duties, and these positions all reside only in the Metro San Diego location.

1) Do the PWS requirements outlined in 4.5.5 only apply to Metro San Diego?

2)What is the expected scope for this task at locations where no qualified personnel are allocated.

1. The PWS requirements in 4.5.5 apply to all Regions.

2. NAFI’s future requirements are not known at present.

Addition of personnel at locations not previously assigned a particular labor category will be addressed through bilateral modification.

42 4.5.5.5 thru 4.5.5.8, Pg 24-25 Please provide details on all networks, systems, software, and equipment that the contractor is expected to support.

N/A. 4.5.5.5 through

4.5.5.8 are tasks or services to be performed by an individual under a specific labor category. The successful offeror will recruit personnel to provide the tasks and services assigned to the various LCATs under the 12.4 Personnel Qualifications. The offeror should cross-reference the tasks/services in question to their respective LCATs in

12.4 for relevant information.

43 5.7, Pg 30 This section states that the contractor should include costs by region for an Increased Level of Effort, equal to 20% of the total cost for each region and period of performance. Yet, there is no CLIN in Schedule B for this pricing. Please advise how this should be proposed.

See revised section B

44 9, Pg 47 This section specifies the Contractor shall be required to perform local and long distance travel in support of this requirement, although no travel specifics are known in advance or provided in the RFP similar to what is provided for the local travel estimate for each super region. Please provide the basis we should use for annual long distance travel estimates in the pricing of the Schedule B CLINs for ODCs.

Refer to paras. 7.11 and 7.15, all such costs are reimbursable ODCs

45 H.10, Pg 79 Payment and invoicing in clause H.10 seem to indicate that this is to be billed on a Time and Material basis, but section B CLIN structure seems to indicate monthly unit prices on a fixed price basis.

Is this a fixed price contract for labor or is it Time and Material? If Time and Material, how are the rates to be indicated to the Government and what are the intended calculations for the unit price in the CLIN Structure?

The NAFI is only able to award a Firm Fixed Price/Fixed Unit Price type contract.

46 Attachment 5 12.4, Pg 48-52

4.5.8 Pg 26

In Attachment 5, row 144 on the OMN tab, a position is listed for CNIC HQ SAPR Program Analyst, even though it is not listed with the other labor categories in section 12.4. Is the CNIC HQ SAPR Program Analyst a required position?

Additionally, could paragraph 4.5.8 of the PWS, which is marked as reserved, be the paragraph where that task was/should be listed?

47 17.4, Pg 56 Section 17.4 of the Solicitation indicates that the Contractor shall develop a scale of Webinar Units with an assigned price per unit, however the CLIN structure in Section B for the Webinar Hosting and Production Services (CLINs X005) is a FFP CLIN and does not include an option for per unit pricing. Will webinars be invoiced based on units or on a FFP basis? If webinars will be billed by unit, is a revision necessary for Section B?

This is a firm fixed price/firm fixed unit price type contract, include in your proposal how you best determine the CLINs should be structured.

Firm fixed Unit Prices will be applied for webinar production, support and facilitation.

48 Section B, Pg 2 Does the Government have an estimated Level of Effort (LOE) for CLIN 0005- Webinar Hosting and Production Services?

No. please refer to C.17

49 5.9.1, Pg 31 Can the Government please provide an estimate for the type/amount of property that the Contractor may be required to purchase?

If required by NAFI, Contractor will be reimbursed as ODC.

50 L.2, Pg 99 Can the Government please confirm for Volume II – Past Performance, 6 of the 7 copies must be redacted of all company information/logos/references?

Correct

51 L.2.1, Pg 100 The Government specifies that the technical proposal shall not exceed 100 pages, (excluding past performance, resumes, PMP, QCP, and price proposal). Can the Government please provide

See Pg 103, L-3-1- (1)(c)(vi) Management Staff.

clarity on the position(s) that require resumes?

52 L.2.1, Pg 100 The Government specifies that the technical proposal shall not exceed 100 pages, (excluding past performance, resumes, PMP, QCP, and price proposal).

Does the Government have a page limitation for the QCP?

No.

53 L.3.1 Para (1)c(vi), Pg 103 Under the Management Staff section, the Government provides key management and professional personnel labor categories (i.e. Project Manager, Quality Control Chief, Financial Manager, Contracts Manager, and Functional Chiefs). Does the Government want resumes for the identified key management and professional personnel positions (a total of eight (8) positions)?

Change “i.e.” to read “e.g.”in the referenced paragraph.

The NAFI wants resumes for the offeror’s key management and professional personnel.

54 L.3.1 Para (1)c(vi), Pg 103 Under the Management Staff section, the Government provides key management and professional personnel labor categories (i.e. Project Manager, Quality Control Chief, Financial Manager, Contracts Manager, and Functional Chiefs). What is the expected place of performance for the key management and professional personnel labor categories identified?

The offeror may provide information concerning place of performance for the key management and professional personnel labor categories as part of his proposal.

55 L.3.1 Para (1)c(vi), Pg 103 The key management and professional personnel positions provided are not included/listed in Attachment 5: Global Staffing Services Allocations. Is the expectation that the key management and professional personnel positions identified are available to support the

Key management and professional personnel positions are expected to be a part of G&A/Overhead costs.

contract at no cost to the Government?

56 L.3.2, Pg 106 Understanding that the Government would like three

(3) PPQs to be submitted, is there a restriction on the number of past performance references that can be cited in Volume II? Can the Government please provide clarity on the number of past performance references allowed in Volume II?

There are no limitations on past performance references.

57 L.3.3 Para (g)(1), Pg 107 Can the Government please provide an NTE estimate for Other Direct Costs outside of local travel?

No.

58 M.2.2, Pg 17 The Government considers the Past Performance reference to be relevant if the performance involves work that is the same or similar in nature, size, and complexity to the services being procured. Having a project of similar size/in magnitude to the total estimated effort will limit the competition, since not many contracts similar in nature have a requirement for 500+ FTEs. A better indication of success is demonstrating a contractor’s ability to staff a contract at multiple locations to include OCONUS locations.

Will the Government consider changing the requirement from a particular size of project to the ability to staff a project at multiple locations to include CONUS and OCONUS locations simultaneously?

No.

59 17.4, Pg 56 Can the Government please provide an estimated number of practice sessions?

The number will vary depending on customers’ requests.

Generally, a practice session is requested by first-time facilitators. See answer for question

60 10.0 and 17.28, Pg 47 & 59 Can the Government please confirm that the requirement for the transition of the LMS is to be completed within thirty (30) business days and be completed before the sixty

(60) day transition of the entire contract?

Paragraph 10.0 applies to the global staffing requirements portion of the requirement.

Paragraph 17.28 applies to the webinar hosting and production services portion of the requirement.

61 17.4, Pg 56 Is the contractor responsible for providing all webinar facilitators or will some facilitators be provided by NAFI, as referenced in section 17.4? Will the NAFI provide the anticipated ratio of NAFI provided compared to contractor provided facilitators? If NAFI provided, what topic areas will the contractor need to facilitate?

NAFI/contractor facilitators and topics will vary by functional area (see paragraph 2.1) and topic (see paragraph 17.5). Majority of webinars will be facilitated by the government.

62 17.17, Pg 58 Please clarify how the contractor will obtain the registration information for each learner, e.g. government provided, self-registration, etc.

Please refer to paragraphs 17.15 through 17.20.

63 17.18, Pg 58 Please confirm that the government will provide the information that is to be in the drop down boxes (Function, Category, Program Affiliation, Regions, etc.)

see table below (Attachment 9) and Attachment 4 (previously provided with solicitation)

64 17.15, Pg 56 Can the government please provide an estimated number of new webinars that the contractor will be responsible for creating.

Will vary - 5% or less of approximately 300 webinars

65 17.15, Pg 56 If the contractor is responsible for content development, please clarify the estimated number of webinars to be developed per year.

Will vary - 5% or less of approximately 300 webinars

66 17.27. Pg 59 Please clarify if the contractor will be responsible for developing web-based training (WBT) and, if so, the scope of the work (i.e., how many courses, duration, level of interactivity).

Not required by

PWS.

67 17.4, Pg 56 Will the NAFI eliminate this information requirement since the evaluated price and the post-award invoice schedule will be a fixed monthly fee by CLIN regardless of the work performed?

No.

68 Section B, 2.4 and Pg 56 Will the NAFI create a new CLIN *006 to address curriculum tailoring/development work and remove such services from CLIN *005? As currently written, the solicitation requires curriculum tailoring/development to be priced as part of CLIN *005.

This will likely result in the NAFI paying a higher fixed monthly unit cost for CLIN *005 than is necessary since offerors will calculate the monthly unit price based on performing curriculum tailoring/development services. This means that if the NAFI does not order such services in a month, the price paid for CLIN *005 will be higher than necessary.

Creating a new CLIN *006 to address curriculum tailoring/development will ensure that the NAFI only

NAFI will not create a CLIN 006 to address curriculum tailoring/development work. Offerors can submit a revised CLIN structure based on their methodology for providing the service.

pays for the work if it is ordered

69 Section B & Pg 56 If the NAFI agrees to create a CLIN *006 for curriculum tailoring/development work, will the NAFI structure the pricing table to permit offerors to submit 2 prices – one for curriculum tailoring and one for curriculum development? In addition, will the NAFI structure the prices so that the “Unit” equals one finished hour?

This will allow offerors to submit a blended rate which incorporates all the labor categories it believes will be necessary to tailor/develop one hour of curriculum.

Structuring the pricing for the proposed CLIN *006 in this manner will also allow the NAFI to evaluate each offer on the same basis and permit it to accurately estimate the costs of proposed projects by simply multiplying the offered “Unit Price” by the number of curriculum hours to be tailored/developed.

NAFI will not create a CLIN 006 to address curriculum tailoring/development work (see above).

70 Section B & 2.4 and Pg 56 If the NAFI will not create a new CLIN *006 for curriculum tailoring/development work, can the NAFI provide estimates of the quantity of work it will require each month?

See above

71 17.4, Pg 56 Will the NAFI provide the anticipated ratio of NAFI provided compared to contractor provided facilitators?

NAFI/Contractor facilitators will vary by functional area (see para. 2.1) and topic (see para. 17.5)

72 14.7. Pg 56 Can the Government please clarify the roles and responsibilities, and the education and experiece requirements of the contractor provided webinar facilitators?

The percentage of contractor developed webinar content and contractor provided facilitators will be minimally required (5% of annual webinar production).

NAFI/Contractor facilitators will vary by functional area (see para. 2.1) and topic (see para. 17.5).

Refer to L-3-1 (c) (vi) Management Staff

73 17.1, Pg 55 Please describe any current integrations and user authentication protocols in place for the incumbent LMS to the Navy information infrastructure/network and indicate which will be expected to be replicated under the new contract.

User authentication is .mil email address for government civilian and military;

Ombudsman and military family members have access family content only through separate

URL

74 5.3 & 5.7, Pg 29 & 30 Can the Government please add optional CLINS for up to 20% surge support for each Super Region?

See revised Section B

75 12.3, Pg 48 Can the Government confirm its intent for the Contractor not to invoice for vacant positions, which is inconsistent under a Firm Fixed Price procurement?

This is a firm fixed price/firm fixed unit price contract. The government will not pay for services it does not receive. The contractor shall not bill for vacant positions.

76 H.10, Pg 78, 83 Section H.10.a Hourly Rates, H10.d Total cost and H.10.e Ceiling Price language is inconsistent with a Firm Fixed Price procurement.

The NAFI is only able to award a Firm Fixed Price type contract.

77 L.5, Pg 109 Can the Government please confirm that they will accept emailed electronic offers in lieu of hard copy submissions?

No, the NAFI is requesting hard copy, mailed proposals and electronic copies per Section L.2(b).

78 L.5, Pg 109 If the Government will accept emailed electronic offers, can the Government please indicate instructions for number of copies, redactions, etc?

See Section L.2(b).

79 17, Pg 55 Can the Government please provide the current contract, value and incumbent information for the Webinar Hosting and Production Services under this solicitation.

The NAFI is not releasing the contract at this time, please submit a FOIA request for any additional information. The current contractor is

Zeiders Enterprises, Inc. HDWMWR-19- C-0007.

80 C SubS II, Pg 55 Is it the government's intent to replace the current LMS ?

The successful offeror shall provide a LMS.

81 C SubS II, Pg 55 What is the software application supporting the current LMS platform ?

LMS platform uses Moodle and Adobe Connect Pro is used for virtual classrooms

82 C SubS II, Pg 55 Who is currently providing the Webinar Hosting and Production Services ?

The current contractor is Zeiders Enterprises, Inc.

HDWMWR-19-C-

0007.

83 C SubS II, Pg 55 Is the current LMS system based on Oracle's LEARN.com product?

No.

84 C SubS II, Pg 58 17.25 Can the Government please define "normal NAFI business hours"?

Reference paragraph 5.5

85 17.4, Pg 56 Can the Government please confirm that the "Webinar Units (1, 1.5, 2, 2.5, 3, 3.5, 4)" referenced in the requirement indicate unit hours?

No, it doesn’t; it references the levels of complexity and service

86 8.1, Pg 40 Please clarify if the required T3 investigation should be "scheduled" as cited here or just "initiated" as cited in Section 8.2, page 43 under the title Citizenship?

“Scheduled” is correct. Change “initiated” to read “scheduled” at paragraph 8.2

87 L.2.1 & L.3.1, Pg 100-101 The government indicates that there is a 100 page limit for the Technical Volume and additionally has a page restriction of 35 pages for the Technical Methodology Section of the response.

Please confirm that the 35 page Technical Methodology Section is outside of the 100 page restriction.

The 35 page limit for technical methodology is considered part of the technical volume.

88 L.2.1, Pg 100 Will the government consider excluding the man-hour matrix from the 100 page limit for the Technical Volume?

89 L.3.1(2)(b), Pg 104 Under the current (incumbent’s) contract, there is a collective bargaining agreement applicable to the contract. However, that collective bargaining agreement is not referenced or otherwise incorporated into the solicitation. Does the contracting agency intend to incorporate the applicable collective bargaining agreement in accordance with 29 CFR 4.163 and FAR

22.1010 and 22.1010-2?

No, the FAR is not applicable to the

NAFI.

90 Clause The RFP does not include clauses such as FAR 52.222- 43 Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contract) as required in all contracts containing the clause 52.222-41 Service Contract labor Standards. Please provide clarification as to the omission.

This is a Nonappropriated Fund (NAF) Request for Proposal (RFP), therefor the FAR clauses are non-applicable. You can find the NAFI clauses located in Section I of the RFP.

91 4.2.11.4, Pg 15 What government review and/or approval will be required for any new curriculum development/revision?

4.2.11.4 is a task/service which may be required of the individual serving in the specific labor category, and review/approval parameters will vary.

The offeror should cross reference the task with the applicable labor category’s personnel requirements in paragraph 12.4 for relevant information.

92 4.2.11.4, Pg 15 What is the expected duration of any government review periods (e.g., two days to review and provide feedback

4.2.11.4 is a task/service which may be required of the individual serving in the specific labor to the contractor on draft training materials)?

category, and review/approval parameters will vary.

The offeror should cross reference the task with the applicable labor category’s personnel requirements in paragraph 12.4 for relevant information.

93 Page 25, Para C.4.5.6.1 and C.4.5.7.1 Page 50, Para 12.4.7 and Para 12.4.10 Page 52 Para 12.4.17

Finding: The Solicitation states “The incumbent is responsible for researching instructions and regulations affecting the service delivery in the Work and Family Life Programs….”

Discussion: Several paragraphs refer to an incumbent performing tasks including labor category qualifications.

Question: Will the Government please confirm that the word “incumbent” should be replaced with “contractor.”

Replace incumbent with contractor

94 Page 30, Para 5.7 Finding: The Solicitation states “…the Contractor shall include costs by region for an Increased Level of Effort, equal to 20% of the total cost for each region and period of performance.”

Discussion: The current CLIN structure doesn’t allow for the presentation of the 20% increased level of effort beyond the FFP contract.

Question: Since this is a FFP contract, will the Government provide separate optional CLINs for the surge pricing in order to segregate this price from our regular

See revised Section B monthly FFP invoice amounts should the option be exercised?

95 Page 37, Para 7.10 AND Page 55, Para 17

Finding: The Solicitation states “The Contractor shall develop and implement a training curriculum throughout their designated regions covered under the contract.”

Question: Please clarify that this training curriculum is internal to the contractor staff training, which is separate from the Webinar Hosting and Production Services detailed in Section C.

Paragraph 7.10 is applicable to the portion of the PWS concerned with providing global staffing to augment existing FFSP and personnel. Paragraph 17 is applicable to the portion of the PWS concerning webinar hosting and production services.

96 Page 54, Para 14.6 AND Page 55, Para 15.1

Finding: The Solicitation states “Contractor furnished cellular phones shall be available for staff members providing home visits under section 14.6 above.”

AND “New Parent Support Home Visit functions shall require visits to the customers’ homes.”

Discussion: FAP case management and intervention functions may require home visits per regional or installation SOPs.

Attachment 5: Global Staffing Services Allocations does not indicate the number and location of positions that may conduct home visits in support of FAP case management and intervention.

Question: Will the Government please specify the number of positions and locations for those staff who may support this function?

No. Since FAP case management and intervention may require home visits depending on local procedures, Contractor furnished cell phones for other than NPS HV positions can be approved on a case by case basis.

Contractor furnished cell phone charges will be reimbursed as Other Direct Costs.

97 Pg 75, Para H.5.(b)(9) AND Page 102, Para L-3- 1, (1)(c)(ii)

Finding: The Solicitation states “The offeror shall clearly delineate which employees are considered subject to the Service Contract Act Area Wage Determination, Collective Bargaining Agreement, Davis Bacon Act (i.e. hourly wages), and which are considered in other categories…”

Question: Are there any CBAs currently active or pending on this contract and will the Government provide information concerning them?

The NAFI is not providing any CBAs.

Please submit a FOIA request for additional information.

98 Page 99, Para L.2.b Finding: The Solicitation states “Of the seven (7) non-price proposals required, six must be redacted of all company names, logos and references. One (1) non-price proposal can include company names/logos/references. The names of any contract employees/personnel/staff members can be included in both technical proposals.”

Discussion: There are two (2) non-price Volumes: Volume I Technical and Volume II Past Performance.

Question: Will the Government confirm that all seven (7) copies of Volume II Past Performance will be non-redacted?

Past Performance does not need to be redacted.

99 Page 100, Para L.2.1 Finding: The instructions indicate that the Technical proposal shall not exceed 100 pages.

Yes

Discussion: Additional details supporting our solution are lengthy and cannot be clearly presented within the 100-page limit.

Question: Can additional detail such as an acronym list, or the required items such as detailed job descriptions, and indicators and metrics be included as Appendices and not counted toward the 100 page limitation?

100 Page 100, Para L.2.1 Finding: The instructions indicate that the “PMP, QCP” are excluded from the page limitations.

Discussion: The Solicitation Section F.3 indicates that the QCP is due 30 days’ after award and does not require a

PMP.

Question: Please confirm that the PMP and QCP are not required in the contractor’s proposal.

The items in question are required by Section L for the proposal.

101 Page 103, Para L-3-1, (1)(c)(vi)

Finding: The Solicitation states “ Offerors shall address their criteria for key management and professional personnel (i.e., Project Manager, Quality Control Chief, Financial Manager, Contracts Manager, and Functional Chiefs)…”

Question: Please specify if these titles are specific LCATs that the Government desires (directive) or simply listed as illustrative (e.g.).

Illustrative, since the NAFI cannot know or dictate the offerors’ key management and professional personnel.

102 Attachment 5 In reference to Attachment 5.

Global Staffing Services Allocations. Locations marked as “Region”. What is the address, city and state/country of these locations?

Regions are listed in Attachment 4, but addresses are not provided for Regional offices, nor for FFSCs.

103 What labor categories and how many FTE’s are being utilized on the current contract by the incumbent contractor?

N/A; please refer to the staffing requirements spreadsheet provided with the RFP.

104 What are the total labor hours billed for the completed contract year by position on the current contract?

N/A; use the RFP’s attached staffing requirements for to compute the best estimate of labor hours.

105 Part I, Section C:

Description/Specifications/Work Statement; Performance Work Statement; Item 1. Scope, Paragraph 5:

If/When the scope of the contract changes is it the intention of the Government Customer that the Contractor absorb all costs associated with any contract changes regardless of magnitude and direction?

Any such changes in scope must be accomplished through bilateral modification to the contract, in which case all elements will be evaluated.

106 Pg 8. Part I, Section C:

Description/Specifications/Work Statement; Performance Work Statement; Item 3. Applicable Documents.

: Item j. listed in this section as: “j. Labor Categories – Attachment 8” is not the same as the Attachment 8 provided with the Solicitation. Attachment 8 as provided is the Past Performance Questionnaire.

Will the Customer provide the Labor Categories as referenced here as an attachment?

Delete reference to Attachment 8, all LCATs are shown in PWS beginning on P.

48, para.12.4 Personnel Qualifications

107 Pg 25. 4.5.6.1 In 4.5.6.1 it states “The incumbent is responsible…” Is it the intention of the Government to employ a new contractor with this award and maintain the current incumbent contracting company in the performance of the work as described in this solicitation?

“Incumbent” here refers to any individual hired under the resultant award by the successful offeror to occupy the position.

Delete “incumbent” and replace with “Contractor”.

108 Pg 29. 5.5 Does Overtime and other Premium pay rates need to be established and included within the pricing volume? If so what is the basis for overtime at each of the locations per Federal and Military Installation requirements for CONUS and OCONUS locations since the contract is FFP?

No.

109 9. Pg 31. 5.9.1 The Government will normally be providing GFE and use of facilities under the performance of this contract at all CONUS and OCONUS locations. If so please provide a list of the equipment and facility locations to include types of spaces provided to ensure adequate space for contractor personnel planning purposes.

No.

110 Pg 31. 5.9.1 Is the Contractor expected to provide equipment or a facility at any of the CONUS AND OCONUS duty locations that is non-reimbursable? If so what equipment and the size and location of each facility.

No.

111 Pg 36. 7.4.5 Please identify which labor categories as listed in 14.4 qualify as the clinical providers as referenced in

7.4.5. If none of the labor

categories are listed in 14.4 please provide labor categories, labor category descriptions, and number of FTE’s by location.

See paragraph 12.4 along with Section C and attachments.

112 8.1.5 Can the Government please provide a list of all the labor categories by location that require a Tier 3 investigation for staff planning purposes?

Per paragraph 8.1.5, as a minimum, all contract staff require T3s.

113 Pg 78. H.7. Please provide all DOL Wage Determination schedule number(s), revision

Per paragraph H.7, wage determinations are available at the date and locations in which they apply.

URL provided therein.

114 Pg 78. H.7. Please provide all occupation codes for the DOL Wage Determination applicable positions and the coordinating labor category as listed in the solicitation.

The RFP states: The offeror shall clearly…