Attch_3_-_Definitions_(PP._9_-_17).docx

DEFINITIONS

Ability Enduring attributes of the individual that influence performance and enables the performance of tasks.

Accreditation The process of assuring quality by meeting a set of standards.

Accreditation Standards Measures of how well an organization performs against best practices set by an “outside” authority.

Basic Allowance for Housing (BAH) An allowance to offset actual housing cost in the civilian community. If living in base housing this allowance is not received.

Balanced Scorecard (BSC) A measurement-based strategic management system, originated by Robert Kaplan and David Norton, which provides a method of aligning business activities to the strategy, and monitoring performance of strategic goals over time.

Behavioral Interviewing Also known as performance based interviewing. Job interviewing based on analysis of required job duties, skills and knowledge needed for the job, and that past behavior is the best predictor of future behavior.

Benchmark Comparative standard for evaluating accomplishments against known standards of excellence. A benchmark can be a targeted goal that is beyond current capabilities, but for which the organization is striving.

Capability Level (CL) A categorization of the quantity and quality of work done and provided to others for the purposes of describing its overall value to a customer, frequently compared to a set of standards.

Career Development Resource Center (CDRC) Self-help service center for clients located in a Fleet & Family Support Center for clients to access individual career counseling, information and referral services, and workshops regarding job search and career development.

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Career Options and Navy Skills Evaluation Program (CONSEP) A 32-hour workshop offered in partnership with Command Career Counselors and Navy College providing enlisted sailors with comprehensive military and civilian career information enabling students to make informed decisions concerning their career path.

Career Resource Center (CRC) Self-help service center located in a Fleet & Family Support Center for clients to access individual career counseling, information and referral services, and workshops regarding job search and career development. Also known as an Employment Resource Center (ERC).

Careline A recorded message on an answering machine. Sometimes the Careline is physically located in the Ombudsman’s home; other times it is located on the base at a squadron or group office building. Many commands provide an additional telephone line dedicated to the Ombudsman Program. At some commands family members can also get recorded information from the Commanding Officer, Chaplain, and Family Support Group in addition to Ombudsman information. The most common types of information include information on resources, upcoming meetings, and of course, ship and squadron homecoming times, dates and locations as allowed.

Child Protective Services (CPS) Civilian agency that deals with child abuse and neglect in the civilian community. It is the only organization, other than law enforcement, that can go into a home and removed a child in imminent danger. Other titles for similar programs are Health and Human Services, Protective Services, etc.

Coaching Helping one increases their job-related skills by using feedback to reinforce positive behavior.

Colors Flags raised at 0800 and lowered at sunset. On many bases the Commanding Officer requires both vehicular and pedestrian traffic to stop until ceremony is completed.

Command Career Counselor (CCC) A military member appointed at commands that is responsible for providing career information to military members.

Commander, Navy Installations Command (CNIC) The Commander, Navy Installations (CNI) is an Echelon II Command under the Chief of Naval Operations (CNO) and is responsible for Navy wide shore installation management (SIM).

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Core Competencies Elements of a position that customers expect the employee/organization to do well.

Counseling Used by supervisor to correct or prevent behavioral problems by helping employee examine attitudes, behaviors and conditions, which may be causing difficulties on the job.

Criminal History Background Check (CHBC) Background check required for all staff that work with children.

Defense Civilian Personnel Data System (DCPDS) The system of record for all civilian personnel.

Department of Labor (DoL) A partner agency working with the Transition Assistance Program (TAP) providing workshops, information and referral to separating & retiring military and family members.

Department of Veteran Affairs (VA) The agency that provides a variety of services and benefits to separating and retiring military and family members.

Detailer/Monitor A person responsible for filling vacant military jobs. The term “Detailer” is used in the Navy and “Monitor” is used by the Marine Corps.

Disabled American Veterans (DAV) A veteran service organization that provides medical record review services to transitioning military members.

Effectiveness Degree to which an activity or initiative is successful in achieving a specified goal.

Efficiency Degree of capability or productivity of a process, such as the number of cases closed per year; tasks accomplished per unit cost.

Employment Resource Center (ERC) Self-help service center located in a Fleet & Family Support Center for clients to access individual career counseling, information and referral services, and workshops regarding job search and career development. Also known as a Career Resource Center (CRC)

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End of Obligated Service (EAOS) The date a service member is to separate from service.

Family Employment Readiness Program (FERP) Previously referred to as the Spouse Employment Assistance Program (SEAP).

It provides career development services to military family members.

Fleet and Family Support Management Information System (FFSMIS) A web-based system that provides a full range of data gathering and collation for determination of program service delivery and demographic metrics necessary for the Program Objectives Memorandum (POM), resource allocation decision process, and compliance with legislated reporting requirements for both the Fleet and Family Support Programs and Clinical record keeping.

Functional Areas Alignment of programs and services by common function. For the FFSP the f functional areas are deployment support, crisis response, and career support and retention.

Hospitality Kits Kits containing dishes, pots, pans, silverware, etc. that are loaned to relocating Service members during permanent change of duty transfers.

Incident Determination Committee (IDC) A FAP related multi-disciplinary team chaired by the Installation Executive Office convened to determine whether child abuse, child neglect or domestic abuse allegations meet criteria for abuse.

Individual Development Plan (IDP) Performance improvement tool identifying his or her short-term and long-term Goals.

Individual Transition Plan (ITP) An optional form generated by the Command Career Counselor for military members outlining a civilian career path.

Intercultural Relations (ICR) A program providing cross cultural communication skills and cultural awareness.

These are leading determinants of success for an international assignment. To assure the success of personnel OCONUS, the Navy requires the provision of Intercultural Relations Training. ICR training decreases adjustment stress and provides the necessary cross-cultural understanding and communication skills to more effectively interact with local nationals overseas. Host country customs, foods, currency, transportation, language, etc. are addressed.

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Knowledge Familiarity, awareness, or understanding gained through experience or study.

Leadership Ability to guide, direct, or influence people, to provide guidance or direction.

Lending Locker Items available free, or for a nominal fee, for use to transferring military personnel to use while their household goods are in transit. Items typically include folding chairs, tables, irons and ironing boards, high chairs, portable cribs, cots or futons.

Memorandum of Understanding (MOU) Any written agreement-in-principle describing how a commitment will be administered.

Mentor A successful and respected professional who works with another professional who seeks to grow and learn.

Mentoring Helping individuals with their development, both personally and professionally.

Metrics Various parameters or ways of looking at a process that is to be measured. Metrics define what is to be measured.

Military Protective Order (MPO) Similar to a civilian restraining order. It can be issued by a Commanding Officer of the service member or an installation. It can be issued “ex parte” (without input from both parties) on a temporary basis to stabilize a situation and provide additional time for an investigation to occur.

National Personnel Records Center, Military Personnel Records

(NPRC-MPR)

The repository of millions of military personnel, health, and medical records of discharged and deceased veterans of all services during the 20th century. NPRC (MPR) also stores medical treatment records of retirees from all services, as well as records for dependent and other persons treated at naval medical facilities. Information from the records is made available upon written request (with signature and date) to the extent allowed by law.

Needs Assessment Process of collecting and analyzing data from varied sources in order to make effective decisions.

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New Parent Support Program (NPS) A standardized FAP prevention program using an intensive, voluntary home visitation model developed specifically for expectant parents, and parents of children from birth to 3 years of age to reduce the risk of child maltreatment and/or domestic abuse.

OCONUS

The abbreviation used for locations outside of the continental United States including Alaska and Hawaii.

Performance Appraisal Evaluating an employee based on standards and expectations related to how they do assigned tasks.

Performance Standards The measurable levels of demonstrated behavior required to complete a work task.

Permanent Change of Station PCS Relocation from one command to another; moving to a new duty station.

Personnel Support Detachment PSD Unit that provides administrative, personnel, pay, and transportation support for active duty personnel and retirees.

Position Positions are the primary duties and responsibilities that make up the work officially assigned by management to an employee. There are as many positions as there are employees. A position is essentially a grouping of tasks/dimensions that constitute the total work assignment of a single employee.

Quality Assurance A method to implement and measure a degree of excellence.

Quarterdeck The main deck reserved for honors and ceremonies and the station of the Officer of the Day. Applies to both ships and buildings.

Regionalization CNO initiative that is one facet of the overall push to reduce the Navy shore infrastructure cost down to reinvest funds in fleet re-capitalization. Elements include efficient use of resources, streamlined organizations, single service providers in concentration areas, and use of best business practices.

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Relocation Assistance Coordinating Committee (RACC) A group of individuals on the base and in the local community who meet on a regular basis to ensure quality relocation services are available to all transferring personnel. This group is often combined with the Resistance. An opposing or retarding force. in anger management programs, often seen as defensiveness.

Return on Investment (ROI) In the public sector, cost reduction or cost avoidance obtained after an improvement in processes or systems, minus the cost of the improvement.

Required Operational Capability (ROC) Level of ability to provide/meet operational requirements.

Regional Child Sexual Abuse Response Teams (RCSARTs) Multidisciplinary teams that include social workers, pediatricians, criminal investigators, and legal representatives at designated installations or regions, which have received, specialized training on the intervention processes for complex and/or multiple victim cases of child sexual abuse. The RCSART can provide immediate consultation and/or assistance to other commands within their region when allegations of abuse are reported. In cases where there are not trained specialists available, or the circumstances warrant, the commands may request the assistance of the DOD Family Advocacy Child Abuse Team.

Screening Assessing whether or not a potential program participant might benefit from a specific program or whether he or she should be refer to another program or service that might better meet their needs.

Skill Developed capabilities that facilitate learning or the more rapid acquisitions of knowledge, or that facilitate performance of activities.

Sponsor A person assigned by the new duty station or command to introduce the service member and his/her family to the command and surrounding community.

Stakeholders Outside individuals, organizations, or groups, with a vested interest in the efficiency of the operations or the success of the organization in delivering effective outputs and maintaining the viability of a program.

Standard Information and Topical Exchange (SITES) The official DOD website to assist military members and their families with all the details connected with a government ordered Permanent Change of Station (PCS). Access SITES at <www.dmdc.osd.mil/sites>.

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Status of Forces Agreement (SOFA) A legal agreement between the United States Military and a host country. A SOFA defines the legal status of U.S. personnel and property in the territory of another nation. The purpose of such an agreement is to set forth rights and responsibilities between the United States and the host government on such matters as criminal and civil jurisdiction, the wearing of the uniform, carrying arms, tax and customs relief, entry and exit of personnel and property, and resolving damage claims.

Strategic plan A document used by an organization to align its organization and budget structure with organizational priorities, missions, and objectives.

Subject Matter Expert (SME) Subject Matter Expert. An individual with expertise in a particular area or field.

SWOT Analysis An analysis of an organization’s or an individual’s strengths, weaknesses, opportunities and threats.

Temporary Assigned Duty (TAD) Temporary duty assignment for travel purposes or form military assignments that are temporary vice permanent orders.

Tools Objects needed to perform critical job functions; complex systems, machines, equipment or software requiring two or more days of training.

Transition Assistance Program (TAP) A class offered in partnership with the Department of Labor and Department of Veteran Affairs offering information and services to transitioning military and family members.

Transition Assistance Coordinating Committee (TRACC) A group, many of the same individuals that participate in RACC, which include: the base commanding officer or his/her designee, representatives from FFSP, PSD, personal property, command sponsor coordinators, Chamber of Commerce Representatives, utility company representatives, etc., addressing transition issues.

Welcome Aboard Packets (WAPS) A compilation of material about a particular military installation and the surrounding community. WAPS may include maps, housing guides, school, TRICARE, vehicle registration and licensing information, etc. Some locations no longer distribute WAPS since much of the information included is available on the web.

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OTHER RESOURCE INFORMATION:

The FFSP Accreditation Handbook: Standards and Requirements for Achieving Navy Accreditation defines the evaluation criteria that will be used by the accreditation team to determine compliance with each standard. It is also a valuable self-study tool for FFSP staff. The Handbook is available at http://www.ffsp.navy.mil/ffsp/accreditation.htm and is updated on a regular basis to reflect policy changes and guidance.

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