AMD 0006 Question and Answers - HC108423R0014 PDF.pdf

Amendment #

RFP Attachment

(PWS, QASP,

Clauses, etc..) Section/ Paragraph/ Text Page Number Question/Comment/Recommendations Government Response

01 RFP

Factor 1:

Technical/Management 54

"Subfactor 1: In order for this subfactor to be rated Acceptable the proposal shall be from contractors who are authorized resellers of the Original Equipment Manufacturer (OEM) identified in Attachment 1 DEBOSS Hardware and Software. For the purposes of this procurement only, an authorized reseller is defined as an entity authorized by the OEM to sell their products to the Federal Government and to provide support for the OEM items, including new releases, version upgrades, revisions, corrections of reported errors, enhancements (to include instructions for implementation and operation for all software support levels and product versions), technical support, contractor resolutions to problems or failures, and the most current commercial release or version of the software.

Proposals shall include a current letter from NCR (dated/signed within the past year prior to solicitation posting date), to show that the offeror is an authorized reseller." Can a prime contractor utilize a subcontractor to fulfill this requirement

Per the Subfactor, the proposal shall be from contractors who are authorized resellers; and the offeror is an authorized reseller. The offeror is the prime.

Subfactor remain unchanged.

02 RFP SF1449 1

For the sake of clarity, please confirm that FAR 52.212-4 Contract Terms and Conditions--Commercial Products and Commercial Services DEC 2022 applies to this acquisition? Can the government please indicate such in block 27a of the SF 1449?

The RFP remains unchanged. FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212- 5 are in the RFP by full text or by reference, but not included as an addenda.

02 RFP

Factor 1:

Technical/Management 54

Upon research we have found that NCR has not issued any Authorized Reseller Letters to its US based top tier Platinum partners prior to issuance of this solicitation. Please remove the Authorized Reseller requirement from the RFP as it will be impossible for any offeror to comply with this requirement.

Please see updated language for Subfactor 1.

02 RFP 54

Please confirm that "offeror" includes all legal entities on the prime offeror's team?

This question is not clear to provide a response.

02 RFP 54

Please confirm an offeror that currently sells NCR products/services is an authorized reseller?

Please see updated language for Subfactor 1.

02 J&A

2. NATURE/DESCRIPTION

OF ACTION(S): 2

Per the Government J&A that states the NCR brand HW, SW and support will be acquired via OTFAOC, please provide a plug number for the NCR brand name proprietary hardware and software support and services to ensure that pricing for these already selected solution components are evaluated equally for each bidder. Please update corresponding impacted CLINs in Section B, Attachments 1 and 2. See J&A excerpt below.

The Government will not provide plus numbers for the NCR band name proprietary hardware and software support and services. An offeror should rely on its independent business judgement when determining the price that it would like to propose in response to this RFP.

This justification and approval to limit brand name software and hardware support does not complete the entire solution that will need to be supported for DeCA. The contractor shall provide operational, procedural and contract management support to assist DeCA throughout the sustainment of the DEBOSS environment. Other services will provide analysis support, development, interface management, testing, integration support, and cloud migration. These other services will be competed; only the brand name hardware and software support under this justification will be OTFAOC.

02 RFP SF1449

Will the Government consider extending the due date by 30 days from the date questions are answered?

At this time the due date will remain unchanged.

02 RFP

Factor 1:

Technical/Management 54

In Factor 1 – Technical/Management, Subfactor 1, the government has required that the prime contractor must be an authorized reseller of NCR products. If the government’s intent is to ensure that offerors possess the ability to resell NCR products and the technical capability and expertise to deploy and maintain NCR products as well as a demonstrated history of doing so successfully within a recent period, in lieu of requesting a reseller letter signed by NCR, it is recommended that the government require the prime contractor to identify a contract where they have previously resold, deployed and maintained NCR products.

Please see updated language for Subfactor 1.

03 RFP

"HC108423R0014 - DEBOSS

RFP.pdf", 52.212-1

"Instructions to Offerors" - vii - Proposal Organization 52

(B) Volume -II - Technical Management. This specifies that the volume must be submitted in MS Word Format and be less than 20 MB. Given that MS Word Format is not necessarily the most size efficient, would the Government allow the document to be submitted in PDF format, which allows for greater space efficiency, provides broad support for reading and printing across device environments, ensures that the document is not modified, and allows for greater document accessibility? Please confirm that submitting the proposal in PDF format is acceptable.

The Government has added, "or Adobe PDF" to this section.

03 RFP

HC108423R0014 - DEBOSS

RFP.pdf

If the Government needs to reissue this document for any reason, this vendor requests page numbers be added to allow for easier communication regarding specific sections of the document.

The Contract writing tool for which the RFP is generated lacks the ability to place page numbers on each page. The Word document however in the left hand bottom corner does reflect a page number.

03 PWS RFP Section 5

Will the emerging technology scope be defined in the PWS or future change requests?

The words, "emerging technology" has been removed.

03 PWS RFP Section 5

Since this is a contract to maintain DeCA Systems, where are the current “development” and “pre-production” environments located, respectively, and what software and hardware are located in those environments?

Please see Attachment 1.

(PWS, QASP,

Clauses, etc..) Section/ Paragraph/ Text Page Number Question/Comment/Recommendations Government Response

03 PWS RFP 6.1.6

Will the Government provided incident management tool include the functionality to classify systems (as specified) as operational or non-operational? The ability to report system availability is dependent on this functionality.

DeCA will not provide a incident management tool. DeCA requires a monthly status report NLT 5th day on month. The report can be provided on PowerPoint, Word Document or Excel format.

03 PWS RFP 6.1.6.6

Which of the DEBOSS applications identified in Attachment 1 are currently in the cloud?

Listed within Attachment 1 as On-Prem, or cloud etc.…...

03 PWS RFP 6.1.6.6

Which of the DEBOSS applications identified in Attachment 1 does DeCA expect contractor to migrate to the cloud under this contract?

Question appears to be from the "Draft PWS" and not the RFP. The current RFP includes cloud migration support.

03 PWS RFP 6.1.6

How often do the Technical Review Boards and Change Advisory Boards meet?

Weekly, the PWS has been updated in Red to include the word "weekly".

03 PWS RFP

Through what mechanism will the availability of the systems be tracked? For example, is there a requirement for hardware incidents to be classified as operational or non-operational in Remedy Incident Management?

Question appears to be from the "Draft PWS" and not the RFP/PWS. DeCA uses Remedy to track ALL incidents.

03 PWS RFP

Is the contractor responsible for reporting all service level incidents (Tiers 1-4)?

As defined within PWS, contractor shall report Tier 2 and above.

03 PWS RFP

Are the provision of consumables (i.e., ink, toner, paper, batteries) envisioned under this contract?

No.

03 PWS RFP 6.2

Will the Government identify key positions needed for the dedicated technical team?

An offeror should rely on its independent business judgement when submitting a proposal that meets the requirements.

03 PWS RFP 6.3.17.1

DEBOSS is to maintain DeCA’s systems. Are the ESS software identified above currently installed on all DEBOSS components?

ESS point products are installed on DEBOSS components.

03 PWS RFP 6.3.18.1

DEBOSS is to maintain DeCA’s systems. Is the system, including the Vendor Portal and eCommerce systems, currently configured into the DeCA Demilitarized Zone?

Any external application requiring commercial internet MUST be hosted within DeCAs DMZ and CAN NOT directly connect into DeCAs production network.

How will DeCA handle overlap with currently awarded contract option years?

Courses of Action will be defined prior to award of DEBOSS and disseminated accordingly.

03 PWS RFP

Can existing foreign nationals supporting DeCA be grandfathered? See RFP/PWS for security requirements.

03 PWS RFP 6.1.3

What is the lowest level of task that will require a staffing plan? Can you provide some examples of "tasks"?

Question appears to be from the "Draft PWS" and not the RFP. PM Plan will be defined within the first 30 days.

03 PWS RFP 6.2.1

Can the Government define "major events"? Major events is defined as any event that affects systems availability.

03 PWS RFP 6.2.6

Can the Government define the "DEBOSS application"? DEBOSS application is defined as all applications under DEBOSS.

03 PWS RFP 6.2.5

Can the Government provide a list and detail of the databases? See Attachment 1 of the PWS.

03 PWS RFP 6.1.7.6

Which of the DEBOSS applications identified in Attachment 1 does DeCA expect contractor to migrate to the cloud under this contract?

Contractor shall support any required migration to cloud.

03 PWS RFP 6.2.7

Will the Government specify the details for the training sessions:

Scope, Objectives, Duration, and On-Site Location?

PWS updated to define locations in red font.

03 PWS RFP 6.2.7

Does the Government expect the training to be updated to reflect the evolving environment?

PWS updated to define environment in red font.

03 PWS RFP

What tool is used for STIG reviews? Is this tool GFE? Current tool DeCA uses is STIG viewer and it is currently Housed/located on cyber.mil. The contractor will be required to download the application and coordinate with DeCA for installation on GFE.

03 PWS RFP 6.3.3

What percentage of DEBOSS applications are currently compliant?

Unless applications are currently at 100%, Contractor will need to assess non-compliant items and develop a plan to remediate items in order to get to 100% compliance.

The question does not relate to the requirement.

03 PWS RFP 6.3.3

Does the Government intend to be 100% compliant at the start of the contract?

All personnel (Government or Contractor) must be 100% compliant with proper and current qualifications to have access to all DoD Information Systems to include software and applications on the DoD Information Systems. The question does not relate to the requirement.

03 PWS RFP 6.3.16

DEBOSS is to maintain DeCA’s systems. Does the Government have a Cybersecurity Plan that includes the DEBOSS components? Please provide the list of DEBOSS components to be included in the Cybersecurity Plan.

DEBOSS components are listed in Attachment 1.

03 PWS RFP 6.3.20.3

Is it the Government’s intent that the Contractor procure and update hardware and middleware to meet this requirement?

Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 6.3.20.3.

03 PWS RFP 6.3.22.1

DEBOSS is to maintain DeCA systems. Are current DEBOSS systems in compliance with PCI DSS requirements? Please specify specific PCI DSS requirements the Government expects Contractor to implement.

PWS updated to define compliance in red font.

03 PWS RFP 6.3.22.2

DEBOSS is to maintain DeCA systems. Does the P2PE solution currently implemented at DeCA include Point of Interaction devices that are part of the P2PE solution approved by the PCI Security Standards Council?

Yes.

(PWS, QASP,

Clauses, etc..) Section/ Paragraph/ Text Page Number Question/Comment/Recommendations Government Response

03 PWS RFP 6.3.1.23

Will the Government define "their supervisor"- is it the Government or contractor?

PWS updated "users' supervisor" in red font

03 PWS RFP 6.3.11

The EBS and CARTS RM solutions to be maintained under DEBOSS currently have an ATO. If DEBOSS is to maintain solutions that currently have ATOs, why is a Security Test and Evaluation of solutions that currently have ATOs required?

Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 6.3.11.

03 PWS RFP 6.4.12

What does "refresh" mean? Hardware, software, or both? PWS updated to include the word "data" in red font.

03 PWS RFP 6.4.15

Is "They" DeCA or the Contractor? Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 6.4.15.

03 PWS RFP 6.4.16

Will the Government provide detailed requirements for interfaces with new applications, feeds, 3rd party solutions, and other future DeCA solutions?

Yes, is will be conducted in close coordination with all required contractors for effort.

03 PWS RFP 6.5

The "Performance Standards" identified are not Commercial Industry standards. Does DeCA wish to change to Commercial Industry standards?

The performance standards are DeCA requirements for performance.

03 PWS RFP 6.5

Will the Government be providing the tool to use that can record the circumstances outside of support personnel’s control that are not included in the resolve time metric?

No.

03 PWS RFP 6.5

Will DeCA's implementation of their incident management tool support these details?

PWS updated to reflect the contractor shall be responsible for monitoring and reporting issues to DeCA PM.

03 PWS RFP 6.5.4

Will the scope of "expansion to the Cloud" be defined in a Change Request?

No.

03 PWS RFP 6.5.4

Does the Government require a directed subcontract to NCR for connected payments?

Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 6.5.4.

03 PWS RFP 6.5.11

Does DeCA currently possess all the code, scripts, and wrapper updates and will it be provided as GFS with the rights to modify and maintain?

Many application within the DEBOSS environment have COTS proprietary codes and scripts and can not be provided as GFS.

03 PWS RFP 6.5.14

Are all existing DEBOSS databases currently being backed up daily?

Please provide a list all existing DEBOSS databases

PWS updated - Current databases are listed within Attachment 1 and the contractor shall back up daily

03 PWS RFP 6.5.15

Will the resources to schedule, execute, and monitor systems be provided as GFS?

No.

03 PWS RFP 6.5.28

Are agents currently installed on all DEBOSS servers? PWS updated to address the question.

03 PWS RFP

Can the Government provide details on the "DeCA Automated Test Center"?

Question appears to be from the "Draft PWS" and not the RFP.

03 PWS RFP

Is this a previously unidentified DEBOSS test environment? Question appears to be from the "Draft PWS" and not the RFP.

03 PWS RFP 6.5.34

Within 3 days of Microsoft's release? This requirement appears to be in conflict with the timeline specified in 6.5.28

Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 6.5.34.

03 PWS RFP 6.5.35

Per the requirements documented in the PWS, there are processes that have dependencies on the Government that are out of the Contractor’s control. Recommend the Government revisit the 30-day deployment requirement.

Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 6.3.35.

03 PWS RFP

Can the Government clarify if this is 24x7x365 support? Question appears to be from the "Draft PWS" and not the RFP.

03 PWS RFP 6.6

Will all Cloud scope be defined in the PWS or future change requests as new scope?

Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 6.6.

03 PWS RFP 6.6.1

Will all Cloud scope be defined in the PWS or future change requests as new scope?

Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 6.6.1.

03 PWS RFP 6.6.2

Will all Cloud scope be defined in the PWS or future change requests as new scope?

Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 6.6.2.

03 PWS RFP 6.6

Does cloud migration of services require refactoring/rewriting of app code?

The contractor shall be responsible to provide DeCA with any impacts in regarding the cloud migration.

03 PWS RFP 6.6 How many Applications still require migration? See Attachment 1 of the PWS.

03 PWS RFP 6.7.1.3

Can the Government define "Database SRs"? Please see PWS section 6.5.30.

03 PWS RFP 6.7.1.7

The "Performance Standards" identified are not Commercial Industry standards. Does DeCA wish to change to Commercial Industry standards?

The performance standards are DeCA requirements for performance.

03 PWS RFP 6.7.1.7

DEBOSS is for maintenance of existing DeCA systems- does the Government currently have tools to monitor all data services, jobs, data synchronizations, and interfaces, applications, and hardware 24 hours per day, 7 days per week?

It is the contractor's requirement to meet standards within PWS.

03 PWS RFP 6.7.1.12

Is DeCA directing the Contractor to have a subcontract with NCR for all NCR HW and SW maintenance?

DeCA is not directing a contractor but requires the contractor meet DEBOSS PWS requirements.

03 PWS RFP 6.7.1.16

Can the Government define SRs, IRs, and PRs? Please see PWS section 6.5.30.

03 PWS RFP

What is meant by "averaging 50 per month"? Question appears to be from the "Draft PWS" and not the RFP.

03 PWS RFP 6.7.1.4

Can the Government clarify that incidents are within the Contractor's scope?

Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 6.7.1.4.

03 PWS RFP 6.7.1.8

Can the Government define the items bulleted in this list? The Government believes this is clearly define within DEBOSS PWS.

(PWS, QASP,

Clauses, etc..) Section/ Paragraph/ Text Page Number Question/Comment/Recommendations Government Response

03 PWS RFP 6.8.1

Will all Add/Alter scope be defined in the PWS or future change requests as new scope?

Clarification and details shall be provide if this optional task order if required.

03 PWS RFP 6.8.2

Will all Cloud scope be defined in the PWS or future change requests as new scope?

All Cloud scope has been define within the PWS.

03 PWS RFP 6.9.1

Will the Government confirm that all DEBOSS systems are currently configured correctly?

It is the DEBOSS contractors responsibility to ensure system is configured correctly.

03 PWS RFP 11

Are all current web sites accredited? Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please see Attachment 1 of the PWS.

03 PWS RFP 11

How many web sites require accreditation? Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please see Attachment 1 of the PWS.

03 PWS RFP 11

Do local field techs need to be U.S. Citizens in foreign countries.

Note: Some countries where DeCA is located prohibit foreign nationals from performing work in their country?

Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 11.

03 PWS RFP 11.6

Can the Government confirm that this requirement does not apply to field maintenance technicians?

No, the contractor shall be required to provide a list of all employees and this will include field maintenance technicians.

03 PWS RFP 6.1.9

Will the Government provide all existing Enterprise Architecture viewpoint models within the RFP?

Due to the sensitive nature of Enterprise Architecture viewpoint models those will be provided to the winning offeror upon award.

03 PWS RFP 6.1.11

Will the Government provide existing Business Process mappings/modeling for the environment to be covered under the DEBOSS contract within the RFP?

Due to the sensitive nature the information will be provided to the winning offeror upon award.

03 PWS RFP 6.1.13

Can the Government provide a copy of the DEBOSS information system contingency plan?

Due to the sensitive nature of the contingency plan the information will be provided to the winning offeror upon award.

03 PWS RFP 6.1.5

Can DeCA specify the briefings and artifacts along with frequency that the SME will need to produce?

The contractor shall support DeCA in producing briefings and providing artifacts in support of DEBOSS, this support can range from once a week to once a month.

03 PWS RFP 6.1.7.3

Can the Government define user and system associated with knowledgebase?

PWS 6.1.7.3 remains unchanged.

03 PWS RFP 6.2.2

Will the scope be defined for "current interfaces and create and implement interfaces between the DEBOSS, new DeCA systems, internal and external systems, modify existing interfaces, perform configuration changes, and perform custom code and script changes" in the PWS or future change requests?

The scope is defined and all custom code and scripts will be provided to the contract award winner.

03 PWS RFP 6.2.2

Will the Government provide the custom code and scripts as Government Furnished Software with licenses / rights for Contractor to update?

The scope is defined and all custom code and scripts will be provided to the contract award winner.

03 PWS RFP 6.2.3

Will the Government provide existing DEBOSS ISDs to establish a baseline?

The scope is defined and all custom code and scripts will be provided to the contract award winner.

03 PWS RFP 6.2.3

Will the scope be defined for "new interfaces" in the PWS or future change requests?

The scope is defined and all custom code and scripts will be provided to the contract award winner.

03 PWS RFP 6.2.4

Will the Government define and provide the custom code and scripts that are to be documented?

The scope is defined and all custom code and scripts will be provided to the contract award winner.

03 PWS RFP 6.2.6

Will the scope be defined for "new applications" in the PWS or future change requests?

The offeror is responsible for DEBOSS applications, maintaining current interfaces and implement interfaces between DEBOSS and new DeCA systems.

03 PWS RFP 6.3.1.3

Can the Government specify the existing artifacts? Please refer to DoDI 8510.01 as a guide (https://csrc.nist.gov/projects/risk-management/about-rmf)

03 PWS RFP 6.3.1.5

Will the Government identify "all Department of Defense (DOD) information system cybersecurity-related documentation"? Recommend that the reference to this documentation be bound by date of RFP release.

Contractor shall be provided access to the required documents upon award.

However, with on-going changes to Cyber security DeCA can not be bound by the date and are fluid with changes to DOD cyber regulations and requirements.

03 PWS RFP 6.3.17.1

What is the name of the product that is providing the ESS Solution? Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 6.3.17.1.

03 PWS RFP 6.3.19.1

Does the DEBOSS system currently interoperate with DeCA’s smart card logon solution and use of DOD certificates on the CAC?

Yes, where appropriate.

03 PWS RFP 6.4.3

Will the Government define what a "standing" Change Request is? The PWS 6.4.3 has been updated to remove the word "standing".

03 PWS RFP 6.4.8

Does the Government currently have test validation tools? If not, is the expectation for the contractor to provide a tool(s) of choice?

Currently the validation is done manually, the contractor can continue to do this manually or provide a software tool to streamline / minimize cost.

03 PWS RFP 6.4.11

Is the automated testing for use by the Contractor and DeCA? If for use by DeCA, please specify the test cases. Reference 6.4.8

PWS 6.4.11 has been updated to remove the word "automated".

03 PWS RFP 6.4.13

Will the Government detail the requirements for digital coupons and promotions?

Yes, the Government will provide details, the contractor must provide data to ensure digital coupons and promotions can be tested.

03 PWS RFP 6.5

Is the "Performance Standard" column only for hardware? The performance standard reflects both hardware and software.

03 PWS RFP 6.5.1

Can the Government provide a detailed list of applications, interfaces, databases, hardware, external devices, firmware, operating systems, and communications and network protocols?

All applications, interfaces, databases, hardware, external devices, firmware, and operating systems are listed in Attachment 1. Communications and network protocols will be provided to contract award winner upon award.

(PWS, QASP,

Clauses, etc..) Section/ Paragraph/ Text Page Number Question/Comment/Recommendations Government Response

03 PWS RFP 6.5.2

Can the Government provide the detailed requirements for the "new solutions"?

The PWS requirements at 6.5.2 remains unchanged, the contractor shall update applications solutions to support integrations with DEBOSS.

03 PWS RFP 6.5.4

Will the Government provide a detailed list (including specifications) of all items necessary to meet this requirement?

Please refer to Attachment 1.

03 PWS RFP 6.5.5

Does the Government currently have an asset management tool that meets this criteria?

The offeror shall provide their solution to meet these requirements via a tool, excel, etc.

03 PWS RFP 6.5.10

Will the Government define all of the decommissioning/sunset activities desired (e.g. hardware disposal, etc.)?

The contractor shall propose a solution for decommissioning/sunsetting.

03 PWS RFP 6.5.12

Will the Government provide the current plan for end-of-life software for all existing DEBOSS applications?

The existing DEBOSS application does not have a known end of life, the offeror shall reference 6.5.12

03 PWS RFP 6.5.16

Can the Government define the specifications for each bullet? PWS 6.5.16 remains unchanged. The daily systems reports refers to the DEBOSS environment and the tasks associated.

03 PWS RFP 6.5.18

Can the Government define the detailed specifications for the performance metrics program?

PWS 6.5.18 was updated to remove the word "program".

03 PWS RFP 6.5.18

Will the Government identify what constitutes successes, failures, and discrepancies?

At the time of submission of this report, the Government will work with the winning offeror to define successes, failures, and discrepancies.

03 PWS RFP 6.5.19

Can the Government provide a list of the naming standards? Due to the sensitive nature of the server names, those will be provided to the winning offeror upon award.

03 PWS RFP 6.5.20

Can the Government provide the list of current DOD OEM release levels?

PWS 6.5.20 updated to remove release levels and replaced with approved version.

03 PWS RFP 6.5.22

Will the Government identify the frequency and scope of possible "notifications"?

Please refer to PWS 6.5.22 for details.

03 PWS RFP 6.5.22

What does DeCA wish to see in an "evaluation for preventative maintenance"?

Please refer to PWS 6.5.22 for details.

03 PWS RFP 6.5.23

Can the Government identify the "critical components"? Critical components refers to the DEBOSS environment.

03 PWS RFP 6.5.24

Can the Government clarify if "new" includes refurbished and new old stock?

New does not include refurbished.

03 PWS RFP 6.5.24

Will DeCA allow for store personnel-installed parts? At this time DeCA will not allow for store personnel to install parts.

03 PWS RFP 6.5.24

Will DeCA allow for DeCA shipment of failed items to Contractor's depot facilities?

Question appears to be from the "Draft PWS" and not the RFP. Please refer to

PWS 6.5.24.

03 PWS RFP 6.5.36

How would the Contractor provide data accuracy control of a downstream system?

This question is unclear, the PWS does not mention downstream system.

03 PWS RFP 6.5.17

Can the Government define the desired data in the Monthly Database Metric Report?

Please refer to PWS 6.5.18 for details.

03 PWS RFP 6.7.1.10

Can the Government define "DeCA’s maintenance and support requirements"?

This is the scope of DEBOSS.

03 PWS RFP 6.7.1.11

DEBOSS is for maintenance of existing DeCA systems- Does DeCA have existing lifecycle management procedures for these items? Who's internal organizations?

PWS 6.7.1.11 has been updated and yes, DeCA does have lifecycle management procedures.

03 PWS RFP 6.7.1.15

Is this requirement only for priority 1 incidents assigned to Tier 2 and above?

Question appears to be from the "Draft PWS" and the final RFP posted addressed the question. Please refer to PWS 6.7.1.15.

03 PWS RFP 6.7.1.15

Does the Government have a formal AAR template? If no, what are the requirements for a formal AAR template?

PWS 6.7.1.15 has been updated to "Contractor Format"

03 PWS RFP 6.9.1

Will all upgrades/mandates/decommissioning/transition/disposition scope be defined in the PWS or future change requests as new scope?

The question is unclear.

03 PWS RFP 6.9.1

Is it correct to assume that the Government already owns all required licenses? If not, what licenses require purchase? Is it correct to assume that the Government is already entitled to the "upgrades" they expect?

If not, what upgrades require purchase?

Please refer to Attachment 1.

03 PWS RFP 9

Will the Government define the users that are available that need access to Tier 2?

The question is unclear.

03 PWS RFP Attachment 1

Please provide detailed specifications and use cases for Hobart and Mettler Toledo scales (listed in Attachment 1).

Attachment 1 has been updated to remove the scales.

03 Clauses FAR 52.212-1 52

Will the government accept 10pt font for tables and graphics? Please refer to FAR 52.212-1 for font size.

03 Clauses FAR 52.212-2(b)(12)(vii)(B) 52

May headers and footers have a font size less than 11, provided that they are legible?

Please refer to FAR 52.212-1 for font size.

03 Clauses FAR 52.212-2(b)(12)(vii)(B) 52

Page limitations shall not be circumvented by including inserted text boxes/pop-ups or internet links to additional information; such inclusions are not acceptable and will not be considered part of a proposal. Will the government allow call-out boxes that highlight qualifications or strengths?

This would be acceptable as long as the page limits are not circumvented, 11-point Arial, Times New Roman or Currier new font is used.

03 Clauses FAR 52.212-2(b)(12)(iv)(A), (C), and (E) 52

Are Volumes I, III, and V to be submitted as Word documents or is PDF acceptable?

FAR 52.212-1 updated to allow PDF format.

(PWS, QASP,

Clauses, etc..) Section/ Paragraph/ Text Page Number Question/Comment/Recommendations Government Response

03 Clauses FAR 52.212-2 54

The solicitation states "Past performance is not an evaluation factor, but shall be used in determining contractor responsibility in accordance with FAR 9.10". Please clarify what is required from the Offeror in regards to past performance submission.

The Offeror is not required to submit any past performance with their proposal.

03 Clauses FAR 52.212-2(b)(12)(vii) 53

After (b) (12) (vii) (E) the solicitation references sections (e) FAR 12.504, (7) 41 U.S.C 4706 (d), (f) Authorized Offeror Personnel, (g) Company/Division Address, Identifying Codes, and Applicable Designations, and (h) Period for Acceptance of offers. Are these sections to be addressed in Volume V - Contract Documentation?

Correct.

03 PWS RFP Attachment 1, Attachment 2

There appear to be redundant locations to submit pricing, including the pricing spreadsheet itself, columns apparently labelled pricing in the hardware and software spreadsheet, and the SF 1449 Continuation Sheet starting of page 3 of the proposal. This vendor assumes pricing should ONLY be submitted on the pricing spreadsheet and not duplicated anywhere else, as stated in (D) Volume IV - Price of the RFP. This vendor assumes that we are NOT to additionally complete the CLIN price lines of SF 1449. Please confirm this assumption is correct.

Please refer to FAR 52.212-1.

03 PWS RFP Attachment 1

Attachment 1 line 16 - Please define Check Lane (in lane/SCO). Question is unclear on which Tab is in question

03 PWS RFP Attachment 1

Attachment 1 line 40 - The component name is Central Report - NCR Analytic. DeCA doesn't have an implementation of NCR Analytic.

Please define what is the intention.

Question is unclear on which Tab is in question

03 PWS RFP Attachment 1, Attachment 2

It is the contractors understanding that the Government is looking for Hardware and Software support fix pricing in Attachment 1. Can you more clearly define the intent of Attachment 2 CLIN 6?

Attachment 2 CLIN 6 is for the offeror to propose any maintenance support labor hours for PWS 6.5 performance requirements

03 Clauses FAR 52.212-1 51

This vendor is concerned that with the inclusion of a compliance matrix addressing each requirement of the Statement of Work, it may not be possible to include all requirements in the matrix and include informative, relevant and useful content within the 50 page limit of the technical volume. Can the Government increase the limit to 75 pages?

FAR 52.212-1 updated from 50 to 75 pages.

03 PWS RFP

Performance Metrics - Table 5 Maintenance Standards - Priority 1

Mission Critical - Disruption to business operations, inability to sell/order groceries, inability to access the system, complete loss of service with no work-around available, issue with critical functional process/task (e.g.: Not in Service, release order, receiving, run wave)

DEBOSS is for maintenance of DeCA systems. Are these definition criteria in place today for maintenance standards? Please confirm that these standards are for tickets that are assigned to the Contractor only under the scope of this Contractor (i.e. CDC, network latency, mPOS, HHTs)

The Performance Standards listed are the requirements of the DEBOSS maintenance.

03 PWS RFP

Performance Metrics - Table 5 Maintenance Standards - Priority 1

Mission Critical -System down, application failure, hardware failure, server center and store, database failure, network outage, 10% Self- Checkout (SCO) or 25% Point of

Sale (POS).

The "Performance Standards" identified include resolve times that may be extreme and thus not economically warranted for POS/SCO incidents. Request DeCA re-evaluate the performance standard requirements for POS/SCO

DeCA understands HW is different than SW and may need to adjust timeline for repair/replace for HW like POS/SCO. Respond informs the DEBOSS PM on the determination the contractor technician determines if the path for resolution of issue.

03 PWS RFP

Performance Metrics - Table 5 Maintenance Standards - Priority 1

Mission Critical -System down, application failure, hardware failure, server center and store, database failure, network outage, 10% Self- Checkout (SCO) or 25% Point of

Sale (POS).

Do the percentages shown reflect systems that are down or operational? Down time i.e. no more than 10%

03 PWS RFP

Performance Metrics - Table 5 Maintenance Standards - Priority 2 High -Disruption to back office or front-end operations, prices incorrect at POS, invoices not released on time, transmit orders to Central

Distribution Center (CDC), CDC processing orders and picking (Radio Frequency (RF) is out), network or system latency. 20% SCO or 50%

POS.

Do the percentages shown reflect systems that are down or operational? Down

(PWS, QASP,

Clauses, etc..) Section/ Paragraph/ Text Page Number Question/Comment/Recommendations Government Response

03 PWS RFP

Performance Metrics - Table 7 Help Desk Performance Standards - P1

Mission Essential (Critical) - Complete loss of service in a production system with no workaround available.

DEBOSS is for maintenance of DeCA systems. Are these definition criteria in place today for Help Desk performance standards?

Yes

03 PWS RFP

Performance Metrics - Table 7 Help Desk Performance Standards - P1

Mission Essential (Critical) - Functional tasks cannot be completed or data integrity at risk.

The "Performance Standards" identified include resolve times that may be extreme and thus not economically warranted for POS/SCO incidents. Request DeCA re-evaluate the performance standard requirements for POS/SCO.

DeCA understands HW is different than SW and may need to adjust timeline for repair/replace for HW like POS/SCO. Respond informs the DEBOSS PM on the determination the contractor technician determines if the path for resolution of issue.

03 PWS RFP

Performance Metrics - Table 7 Help Desk Performance Standards - P1

Mission Essential (Critical) - Failures that prevent a DeCA store from selling/ordering groceries, or a business unit from performing critical functions for DeCA business.

Are the production systems mentioned in table 7 all limited to store-level equipment?

No.

03 PWS RFP

Performance Metrics - Section 7 Performance Standards - DEBOSS

Sustainment and Maintenance

DEBOSS is for maintenance of DeCA systems. Are these definition criteria in place today for Help Desk performance standards?

The Performance Standards listed are the requirements of the DEBOSS contract.

03 PWS RFP

Performance Metrics - Section 7 Performance Standards - Priority 2

High Severity - Business disruption, issue selling groceries Disruption to back office or front-end operations, prices incorrect at POS, invoices not released on time, transmit orders to CDC, CDC processing orders and picking (RF is out), network or system latency. 20% SCO or 50%

POS.

Please confirm that these standards are for tickets that are assigned to the Contractor only under the scope of this Contractor. Suggest all items be removed if not in scope of DEBOSS (i.e. CDC, network latency, HHTs)

RFP remains unchanged.

03 PWS RFP

Performance Metrics - Section 7 Performance Standards - Priority 2 High Severity - Resolve: For each PEO Support Team and DeCA IT vetted Priority 2, Time of Receipt minus Time of Resolution

Please define "PEO Team" PWS has been updated to define PEO Team.

03 PWS RFP

Performance Metrics - Section 7 Performance Standards -

Replacement or Repair - All accessories (e.g., POS, SCO/RAP, Price Checker, HHTs, mPOS, and

Printers)

Reference 6.5.5. Please define "accessories"- the items provided as examples are not accessories

All accessories examples include but are not limited to POS belt, pin pads.

03 PWS RFP

Deliverables - Table 2 Technical Team Deliverables - PWS Task 6.2.3

- Interface Specification Document

Please confirm that the Government will provide all these existing documents prior to contract award

The Government will provide an existing document, if needed, to contract award winner.

03 PWS RFP

Deliverables - Table 2 Technical Team Deliverables - PWS Task 6.2.3

- System Resource Flow Matrix

Please confirm that the Government will provide all these existing documents prior to contract award

The Government will provide an existing document, if needed, to contract award winner.

03 PWS RFP

Deliverables - Table 2 Technical Team Deliverables - PWS Task 6.2.3

- Interface Dataflow Diagram

Please confirm that the Government will provide all these existing documents prior to contract award

The Government will provide an existing document, if needed, to contract award winner.

03 PWS RFP

Deliverables - Table 2 Technical Team Deliverables - PWS Task 6.2.4

- Custom Code and Script Changes

Documentation

Please confirm that the Government will provide all these existing documents prior to contract award

The contractor shall provide.

03 PWS RFP

Deliverables - Table 2 Technical Team Deliverables - PWS Task 6.2.7

- Training

Please confirm that the Government will provide all these existing documents prior to contract award

The contractor shall provide.

03 PWS RFP

Deliverables - Table 3 Cybersecurity Team Deliverables - PWS Task 6.3.3

- DoD certified Cybersecurity workforce

Please confirm that the Government will provide all these existing documents prior to contract award

The contractor shall provide.

03 PWS RFP

Deliverables - Table 3 Cybersecurity Team Deliverables - PWS Task

6.3.16 - Cybersecurity Plan

Please confirm that the Government will provide all these existing documents prior to contract award

The contractor shall provide.

(PWS, QASP,

Clauses, etc..) Section/ Paragraph/ Text Page Number Question/Comment/Recommendations Government Response

03 PWS RFP

Deliverables - Table 3 Cybersecurity Team Deliverables - PWS Task

6.3.1.25 - Cybersecurity personnel support

Please confirm that the Government will provide all these existing documents prior to contract award

The contractor shall provide.

03 PWS RFP

Deliverables - Table 4 Cybersecurity Team Deliverables - All required deliverables

Please confirm that the Government will provide all these existing documents prior to contract award. Given that DEBOSS is a sustainment effort, do these apply to every test cycle?

The Government will provide an existing document, if needed, to contract award winner. The Government understands DEBOSS is to maintain current implemented solutions.

04 PWS RFP Attachment 1

This list does not include any of the peripheral devices installed at each lane, examples include flatbed and handheld scanners, customer displays, cash drawers, receipt printers, check readers, un-interruptible power supplies, etc. Please confirm if these devices are not to be supported with this contract, or please update this tab as appropriate.

Refer to Attachment 1, Tab 12 - Added SCO.

04 PWS RFP Attachment 1

Please confirm if the Roystan check stands themselves, and other store components are within the support scope of this contract.

Did you mean Royston? Refer to Attachment 1, Tab 13 - ICSCCAB-C2.

04 PWS RFP Attachment 1

Please confirm if the payment terminals / card readers are to be supported by this contract.

Yes.

04 PWS RFP Attachment 1

Please confirm if DeCA is looking at any next generation PIN Pad's (PTS version 5 or later) to replace your current Verifone Mx915 and mPOS e355 payment devices?

DECA will continue to use Mx915 Pin pads PCI compliance 4 with 5 or more years of operation. DECA e355 Pinpad disable on MPOS.

04 PWS RFP Attachment 1

Please confirm that the intent is that the hardware maintenance and help desk services for the AML price checkers is within the scope of the DEBOSS Contract. If so, please provide the specifications and model numbers of the units that require support.

Yes, Refer to Attachment 1, Tab 14 - PRCCH-C5,PRCCH-C4,PRCCH-C3.

04 PWS RFP Attachment 1

This tab lists certain test lab equipment, including the Monarch price checker, Zebra printer, Hobart Scale, Mettler Toledo Scale, and two models of Lexmark printer. Is the intent for the DEBOSS contract to provide hardware maintenance for these units for the entire DECA enterprise (and not just the DTL) ? Please confirm if these hardware components are within the scope of hardware maintenance and help desk services to be provided by the DEBOSS vendor. If so, please provide a specific list with product specification, model numbers, and any relevant technical requirements.

Refer to Attachment 1 Tab 14 - PRCCH-C5,PRCCH-C4,PRCCH-C3. MB- Monarch Kiosk, Win10, 2D Imager, Dual Core, WIFI/BT, 120G, Black, Honeywell Scan Engine model KDT10-3413B.

04 PWS RFP Attachment 1

Please confirm if the coin counter and currency counter hardware is within the scope of this contract. If so please provide technical details, model numbers, and relevant technical requirements.

Refer to Attachment 1, Tab 15 - Coincount-C2, CoinCount C1.

04 PWS RFP Attachment 1

Please confirm if the DET components are within the scope of this contact. If so please provide technical details, model numbers, and relevant technical.

No longer in scope, Attachment 1 updated to remove.

04 PWS RFP Attachment 2

This RFP does not appear to provide a means to price or purchase new or replacement hardware components. There are numerous scenarios where this may be required to sustain the solution, including growing existing sites, adding sites, physical damage, and product end of life.

Please provide CLINS to replace the current hardware components being deployed.

CLIN 10 – TravelODC will allow for other direct cost after the award is in made should replacement hardware components or new purchases be needed that fall under the scope of the contract. There is no way to “pre-price” something in advance that is unknown. CLIN 1 – HardwareSoftware Maint covers hardware maintenance. DEBOSS is not requesting for pricing on new hardware components that are unknown.

04 PWS RFP 6.3.16

Cybersecurity Plan - is this different from the ISCM (Information System Continuous Monitoring) Plan required for each IA Boundary from an RMF requirement?

Cybersecurity Plan covers all cybersecurity related processes/activities across the multiple DEBOSS IA boundaries.

04 SF1449 CLINs 3-30

The CLIN structure specified in this procurement assumes a continuation of the traditional software license/software maintenance model. Since the initial award of the EBS contract, the industry generally have made significant improvements to this with the implementation and standardization of subscription models. A subscription model would provide a number of important advantages to DeCA, including the avoidance of large capitol upfront expenses for new the purchases of new licenses when necessary, allow for store and lane growth and shrink thru transferrable licenses, include annual maintenance within the subscription, and generally simplify the overall process. Would DeCA entertain a proposal that includes a subscription model?

The Government will consider anything that is advantageous to DeCA.

04 PWS RFP Attachment 1

The tab has outlined the POS main unit but there are no comments on the peripherals associated. Is there a keyboard, receipt printer, scanner/scale, handheld scanner, operator display, customer display, pinpad (EFT device), biometric device, or other peripherals connected to the POS unit? If so, what are they? What are the details of each device (make/model/configuration) for each device? There may be multiple types of devices (i.e., keyboards) used in the environment. We need to understand the details for each of the variants you have of each device type.

Refer to Attachment 1, Tab 12 - Added SCO.

(PWS, QASP,

Clauses, etc..) Section/ Paragraph/ Text Page Number Question/Comment/Recommendations Government Response

04 PWS RFP Attachment 1

It appears the DeCA environment is supported by AML Monarch Price Checker devices. Could you specify the specific model numbers (i.e., KDT10-2103B) and any configuration details for each in the DeCA estate?

Refer to Attachment 1, Tab 14 - PRCCH-C5,PRCCH-C4,PRCCH-C3 MPOS equipment:

AML / Monarch / KDT10-3515B Windows 10 Enterprise 2016 LTSB Intel Atom x5-E3940 1.6GHz Quad Core Processor 10.1", 1280x800, Projective Capacitive Multitouch

4GB DDR3L

Intel HD Graphics 500 128GB mSATA SSD 2D Imager 1 x RJ-45 Gigabit Ethernet Wi-Fi 6 (802.11ax) 2X2 with BT 5.2 75 x 75 mm VESA Mount 5VDC or PoE+ (802.11at) 10.5" W x 8.3" H x 1.9" D

2.15 lbs. / 0.98 kg

04 PWS RFP Attachment 1

The tab outlines a DET in Stores# 1, 2, 3 and 4. We need detailed make/model/configuration details for each of these devices. Are these DET devices in any other stores in the DeCA estate? If so, are the device details the same? If not, could you please provide the store numbers and device details (make/model/configuration) for those stores?

No longer in scope, Attachment 1 updated to remove.

04 PWS RFP Attachment 1

The tab outlines a Hobart Scale in Store# 1. We need detailed make/model/configuration details for this device. Are these Hobart Scales in any other stores in the DeCA estate? If so, are the device details for Store# 1 consistent with the devices located in the other stores? If not, could you provide the detailed information (make/model/configuration) for those devices?

No longer in scope, PWS updated to remove.

04 PWS RFP Attachment 1

The tab outlines a Lexmark Printer in Stores#1, 2, 3 and 4. We need detailed make/model/configuration details for each of these devices.

Are these Lexmark Printers in any other stores in the DeCA estate? If so, are the device details the same? If not, could you please provide the store numbers and device details (make/model/configuration) for those stores?

No longer in scope, PWS updated to remove.

04 PWS RFP Attachment 1

The tab outlines a Mettler Toledo Scale for Store# 1. We need detailed make/model/configuration details for this device. Are these Mettler Toledo Scales in any other stores in the DeCA estate? If so, are the device details for Store# 1 consistent with the devices located in the other stores? If not, could you provide the detailed information (make/model/configuration) for those devices?

No longer in scope, PWS updated to remove.

04 PWS RFP Attachment 1

The tab outlines a Price Checker in Store# 1 and 2. We need detailed make/model/configuration details for these devices. Could you confirm this information is consistent with the details to be provided related to the devices on TAB 5?

Refer to Attachment 1, Tab 14 - PRCCH-C5,PRCCH-C4,PRCCH-C3.

AML / Monarch / KDT10-3515B Windows 10 Enterprise 2016 LTSB Intel Atom x5-E3940 1.6GHz Quad Core Processor 10.1", 1280x800, Projective Capacitive Multitouch

4GB DDR3L

Intel HD Graphics 500 128GB mSATA SSD 2D Imager 1 x RJ-45 Gigabit Ethernet Wi-Fi 6 (802.11ax) 2X2 with BT 5.2 75 x 75 mm VESA Mount 5VDC or PoE+ (802.11at) 10.5" W x 8.3" H x 1.9" D

2.15 lbs. / 0.98 kg

04 PWS RFP Attachment 1

The tab outlines a WIFI device in Stores# 1, 2, 3 and 4. We need detailed make/model/configuration details for each of these devices.

Are these WIFI devices in any other stores in the DeCA estate? If so, are the device details the same? If not, could you please provide the store numbers and device details (make/model/configuration) for those stores?

Refer to Attachment 1, Tab 12 - Added SCO.

04 PWS RFP 6.7.1.1 / 6.7.1.2 / 11

Security Clearance and IT Level. All personnel performing on or supporting this contract in any way shall be U.S. citizens. The Contractor personnel shall possess a Tier 3 Investigation (formerly National Agency Check with Local Agency Check and Credit) when individual performance starts. Will a DD254 requiring secret clearance be issued?

A secret security clearance is not required for any contractors under this contract.

04 PWS RFP 4

Can DeCA please confirm that the product, materials, software…