Attachment_1_-_Past_Performance_Questionnaire.pdf

Source Selection Information --Seee FAR 2.101 and FAR 3.104

PAST AND PRESENT PERFORMANCE QUESTIONNAIRE

ATTACHMENT 1

SUBJECT: Request for Past Performance Evaluation

TO:

You have been identified as a point of contact for a past and/or present performance evaluation of the firm listed on the attached questionnaire. This firm is currently being considered for a technical and engineering support contract at Fort Meade, MD.

Your prompt attention to this questionnaire will be greatly appreciated. If you have any questions concerning this request, I can be contacted at (301) 225-4063 or at michael.d.jackson119.civ@mail.mil.

Michael D. Jackson

Contracting Officer

1 Atch

Past and Present Performance Questionnaire mailto:michael.d.jackson119.civ@mail.mil

PAST AND PRESENT PERFORMANCE QUESTIONNAIRE

A. GENERAL INFORMATION: Please correct any information below known to be inaccurate:

Contractor’s Name: ____________________ Telephone Number: ____________________

Address: __________________________ Fax Number: _________________________

__________________________ Point of Contact: ______________________

Project Title and Brief Description of Work: _____________________________________*

Contract Number Provided by Offeror: ___________________ Dollar Amount: ________*

Contract Period or Dates of Performance Provided by Offeror: ______________________*

Contractor performed as the Prime Contractor Sub-Contractor Key Personnel.

* Note: If offeror holds or has held other contracts with your agency/organization in the last 3 years, please complete separate evaluation forms for those contracts as well.

B. RESPONDENT INFORMATION:

Name of Respondent: _____________________ Title: ____________________________

Address: _____________________ Telephone Number: ___________________

_____________________________ Fax Number: _____________________

_____________________________ Email Address: _____________________

C. FAX COMPLETED SURVEY FORM TO: __________________________________

D. PERFORMANCE INFORMATION: Choose the appropriate letter on the scale (E, G, S, M, U, and N) that most accurately describes the contractor’s performance or situation. PLEASE

PROVIDE A NARRATIVE EXPLANATION FOR ANY RATINGS OF M or U.

E G S M U N

Exceptional Good Satisfactory Marginal Unsatisfactory Neutral

Performance meets contractual requirements with many exceeded to the

Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with no more than a few minor

Performance meets contractual requirements with some exceeded to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with no more than some minor problems for which corrective actions taken by

Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Performance does not meet some contractual requirements.

The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified

Performance does not meet most contractual requirements and recovery is not likely in a timely manner.

The contractual performance of the element or sub-element contains a serious problem(s) for which the

Performance was not observed or not applicable to the current effort being reported against.

problems for which corrective actions taken by the contractor were highly effective.

the contractor were effective.

corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

contractor’s corrective actions appear or were ineffective.

CONTRACTOR’S NAME: _______________ CONTRACT NUMBER: _______________

Note: Include this information on each page of the questionnaire form to ensure there is no mix up in information among contracts surveyed for respective primes/subs, etc.

Place an “X” in the appropriate column using the definitions matrix above.

CONTRACT MANAGEMENT E G S M U N

CM1. Effectiveness of overall contract management (including ability to effectively lead, manage and control the contract performance)

CM2. Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

CM3. Ability to recruit and retain credentialed professionals

CM4. Quality/effectiveness of sub-contracted/teaming efforts, (i.e., contractor/sub-contractor relationship was seamless to the government

CM5. Ability to maintain technical proficiency

CM6. Timeliness/effectiveness of contract problem resolution without extensive customer guidance

CM7. Contractor implemented business processes based on industry Best-Practices to improve the quality and timeliness of support.

CM8. The skill sets assigned by the Contractor were of the appropriate technical proficiency and experience level to fulfill the government’s requirement

CM9. Ability to meet acceptable quality levels specified in the Performance Work Statement

CM10. Accuracy, and timeliness of Invoices and travel cost reimbursement documents

CM11. Projects were well planned and executed (i.e., implemented without unscheduled service interruptions)

CM12. Timeliness of deliverables

CM13. Quality of deliverables; Number of deliverables that were rejected and required rework or revision after initial submission

SYSTEM/NETWORK MONITORING E VG S M U NA

SNM1. Monitoring activities identified network outages, disruptions and degradations prior to being notified by the end users

SNM2. Contractor staff demonstrated proficiency with monitoring applications and/or tools

SNM3. Capable of providing system performance analysis of operating system and network functions.

TECHNICAL PERFORMANCE E VG S M U NA

T1. Technical Abilities of Key Staff were aligned with the task area requirements

T2. Capable of building and managing an IT infrastructure in a secure and compliant manner, in accordance with DoD security requirements

T3. Capable of sustaining mission support services by meeting operational availability requirements of critical servers and applications.

T4. Demonstrated knowledge and experience with the use of applications and operating systems

T5. Demonstrated knowledge and experience with the administration of applications and operating systems

T6. Demonstrated knowledge and experience with the customization of applications and application development

T7. Demonstrated knowledge and experience with the testing, re-packaging and delivering software, maintaining version control, and preparing usage documentation.

T8. Capable of preventing critical data loss through proper management of backup processes and controls including verification.

T9. Demonstrated knowledge and experience with the gathering of customer requirements, and customizing applications in order to successfully provide the desired result.

T10. Contractor implemented DoD Information Assurance Vulnerability Alerts (IAVA’s) within the specified timeframe

T11. Contractor maintained the system/network security posture directed by the government

T12. System changes were implemented IAW established procedures for release and deployment

T13. Contractor staff demonstrated proficiency in determining how newly implemented IT services and applications would interoperate with the existing inventory of IT components and infrastructure.

T14. Successfully responded to urgent needs, emergency and/or surge situations both during and after normal working hours

T15. Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer

T16. Demonstrated knowledge of systems engineering support, which includes strategic technology analysis, engineering and planning; technology management framework engineering;

and technology evaluation and assessment.

T17. Demonstrated knowledge and ability to provide expert and technical support to conduct technical studies, data collection, identification, analysis, and evaluation of technology pilots.

T 18. Demonstrated ability to provide concept demonstration support to conduct technical studies, data collection, identification, analysis and evaluation of Joint Concept Technology

Demonstrations (JCTDs).

T 19. Demonstrated ability to identify, assess, and resolve customer service and network optimization issues with Wide Area Network (WAN), Local Area Network (LAN), Virtual

Private Networks (VPN), Cross-Domain Solutions (CDS), commercial and DoD clouds, and interoperability between different types of networks.

T20. Demonstrated ability to provide support in Mission Assurance (MA), Information

Assurance (IA), and Information Security.

CONTRACTOR’S NAME: ___________________ CONTRACT NUMBER __________

Remarks:______________________________________________________________________