HC1047-12-R-4013.doc

Section A - Solicitation/Contract Form

EXECUTIVE SUMMARY

SECTION A - EXECUTIVE SUMMARY

The Defense Information Systems Agency (DISA)/Defense Information Technology Contracting Organization - National Capital Region (DITCO-NCR) is replacing in its entirety Draft RFP HC1047-12-R-4013 - DISA Information Technology Enterprise Support Services (DESS), located at https://www.fbo.gov/spg/DISA/D4AD/DTN/HC1047-12-R-4013/listing.html with this Final RFP HC1047-12-R-4013. (The Draft RFP for DESS and all attachments thereto are superseded with the information received with the Final DESS RFP).

DISA/DITCO-NCR anticipates the award of multiple performance-based Indefinite Delivery/Indefinite Quantity (IQ/IQ) contracts with firm fixed-price, cost, and time-and-materials line items. In addition, DISA/DITCO-NCR intends to award the first DESS Task Order - CIO Operations, to a single Offeror, in conjunction with the basic ID/IQ awards. Award of the basic ID/IQ contracts and the CIO Operations Task Order will be best value utilizing a full tradeoff evaluation methodology. This competitive requirement is set-aside for Small Business Administration Certified 8(a) Program Participants only. The North American Industry Classification System (NAICS) code for the solicitation is 541513 - Computer Facilities Management Services with a size standard of $25M.

The purpose of DESS is to provide the full range of mission support capabilities that are needed by the DISA Chief Information Officer (CIO) to operate, maintain, and modernize DISA’s IT Enterprise. The capabilities identified below are required to operate and maintain the Agency’s IT Enterprise infrastructure while modernizing its IT services into a world-class family of secure leading-edge capabilities. Based on an analysis of the future functional requirements of the DISA IT Enterprise, the technical assistance and IT services assistance acquired must provide the following capabilities:

a. Execute IT Service Desk Functions

b. Execute Information Assurance (IA) Functions

c. Manage and Maintain the IT Cable Plant

d. Execute Enterprise Architecture Functions

e. Engineer and Deploy IT Capabilities and Solutions

f. Transition to Enterprise Services

The scope of the DESS Performance Work Statement (PWS) encompasses the full range of mission support capabilities that are needed by the DISA CIO to operate, maintain, and modernize DISA’s IT Enterprise. The work identified in this PWS will be performed at, or in support of, the DISA IT Enterprise locations identified in the DESS PWS, Section 5.0, in addition to DISA supported activities to be identified at a later date.

The Functional Scope of the tasks associated with this effort includes Program Management, IT Service Management, Service Desk, Information Assurance, Enterprise Architecture, Global Cable Plant, Enterprise Engineering Services, and the Technical and Programmatic support required to transition/implement DoD provided Enterprise Services (e.g., DoD Enterprise Email and Enterprise SharePoint) on DISA’s IT Enterprise.

The Technical Scope of the DESS PWS includes the full range of IT Services provided to the DISA end users and includes, but is not limited to, Office Productivity Applications, Internet and Intranet Access, Voice and Video over IP, Voice Over Secure IP (VOSIP), Information Services, Data Storage and Access to mission oriented databases, Access to applications maintained on non-DISA networks, Defense Red Switch Network (DSRN), Collaborative Services, Remote-Access and Teleworking support, Communications Security (COMSEC), Message Services, and Disaster Recovery Services (DRS).

DISA is anticipating numerous IT infrastructure consolidation initiatives across the DoD and anticipates other DoD organizations acquiring IT services from the DESS contract Additionally, DISA is anticipating that many of DISA’s CONUS and OCONUS locations will begin acquiring IT support services from the DESS contract in order to align with many of the Agency’s Campaign Plan initiatives.

Prospective Offerors are cautioned to review the Final DESS RFP in its entirety. Although questions have been received in response to the Draft RFP for the DESS effort and answers have been provided, additional and/or revised information and/or direction received may have resulted in revisions to the answers provided. Prospective Offerors are reminded that the DESS RFP may be amended at any time during solicitation. It is recommended that all prospective Offerors check the FedBizOpps website, www.fbo.gov, for posted changes to this DESS RFP. Vendors can add opportunities to a “watch list” list (aka “favorites” list) and receive email updates anytime the DESS RFP is updated. (Refer to the Vendors Guide located on the FedBizOpps website for information on establishing a “Watch List”). Additional access-controlled attachments to this RFP are available to prospective Offerors via the Non-FBO Solicitation feature in FedBizOpps. Prospective Offerors must be on the Authorized Parties List to view the attachments. Please refer to the following link in order to request access to controlled attachments: https://www.fbo.gov/fedteds/HC104712R4013_RFP_DESS_Attachments

HYPERLINK "https://www.fbo.gov/fedteds/HC104712R4013_RFP_Attachments"

Questions regarding this RFP may be submitted, via email, to Christopher.Gray@disa.mil, Marianne.Call@disa.mil, and Edward.Frank@disa.mil at any time but no later than 11:59AM on 21 May 2012. All questions/comments shall be submitted utilizing the Questions and Answers Template provided in Section J - Attachment 17 of this RFP. The template provides four (4) question/comment areas (i.e. Technical/Management, Past Performance, Cost/Price, and Contractual) and a standardized format for submission. Vendors are responsible for completing the first three (3) columns of the template (i.e. Question #, Question/Comment, and RFP Reference). The Government’s responses, along with the questions, shall be posted to the FedBizOpps website. Questions and/or comments received after the specified date/time may not be addressed by the Government. All questions and answers will be published to the FedBizOpps website once addressed. No oral communications are permissible.

Prospective Offerors are encouraged to review the requirement for actual or potential Organizational Conflicts of Interest (OCI). An OCI Mitigation Plan shall be required from all prospective Offerors regardless of whether an actual OCI exists at this time. A contract cannot be awarded to an Offeror who does not have an OCI Mitigation Plan that has been deemed acceptable by the Contracting Officer. Consequently, prospective Offerors are strongly encouraged to submit OCI Mitigation plans as early as possible.

Offerors are also encouraged to review the requirement for submission of Past Performance Questionnaires. Early submission of the Past Performance Questionnaires is highly encouraged. Completed questionnaires shall be sent directly via email, from the Point of Contact completing the questionnaire, to Christopher.Gray@disa.mil, Marianne.Call@disa.mil, and Edward.Frank@disa.mil at any time but no later than the proposal due date. Past Performance Questionnaires submitted for an Offeror’s significant teaming partners shall clearly indicate the name of the Offeror within the questionnaire.

Prospective Offerors shall clearly indicate in their response to the DESS RFP that their proposal is valid through 31 December 2012.

Section B - Supplies or Services and Prices

UNDEFINED

IT Enterprise Support Services - FFP

FFP

The Contractor shall provide firm fixed-price labor to complete the requirements in accordance with DESS PWS Tasks 1 - 8, individual task orders, and basic contract on an as-required basis.

FOB: Destination

MAX

NET AMT

UNDEFINED

IT Enterprise Support Services - CPFF

CPFF

The Contractor shall provide cost plus fixed fee labor to complete the requirements in accordance with DESS PWS Tasks 1 - 8, individual task orders, and basic contract on an as-required basis.

MAX COST

FIXED FEE

TOTAL MAX COST + FEE

UNDEFINED

IT Enterprise Support Services - T&M

T&M

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level. This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

This CLIN is for labor and materials incurred under the DESS PWS and shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment.

TOT MAX PRICE

CEILING PRICE

UNDEFINED

Travel - COST

COST

Travel in support of the DESS PWS. All Travel must be pre-approved by the COR/TM prior to the Contractor incurring the cost. Travel shall be in accordance with FAR Subpart 31.205-46 and Sections H.8 and H.9 of the base contract.

MAX COST

UNDEFINED

Other Direct Costs - COST

As specified in each task order and the basic contract: (1) No profit shall be paid on purchases made under this CLIN; however, DCAA approved burden rates are authorized; (2) ODCs must be purchased in accordance with the Contractor's approved Purchasing System, as applicable; (3) ODCs may be purchased from General Service Administration (GSA) Schedules or Enterprise Software Initiative (ESI), if available and authorized by the Contracting Officer. ODCs must be incidental to the work being performed under this contract. The Contractor will provide ODCs on a cost reimbursement basis only. All ODCs must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis and in accordance with FAR Part 31.

MAX COST

UNDEFINED

Performance Incentive Fee

The Contractor shall be compensated with a Performance Incentive Fee for efforts that are performed above the acceptable quality levels (AQLs) as provided in individual task orders. Additionally, the contractor will be assessed remedies when efforts performed are below AQLs established in the individual task orders.

MAX COST

UNDEFINED

FFP

The Contractor shall provide firm fixed-price labor to complete the requirements in accordance with DESS PWS Tasks 1 - 8, individual task orders, and basic contract on an as-required basis.

MAX

UNDEFINED

CPFF

The Contractor shall provide cost plus fixed fee labor to complete the requirements in accordance with DESS PWS Tasks 1 - 8, individual task orders, and basic contract on an as-required basis.

UNDEFINED

T&M

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level. This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

This CLIN is for labor and materials incurred under the DESS PWS and shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment.

UNDEFINED

COST

Travel in support of the DESS PWS. All Travel must be pre-approved by the COR/TM prior to the Contractor incurring the cost. Travel shall be in accordance with FAR Subpart 31.205-46 and Sections H.8 and H.9 of the base contract.

MAX COST

UNDEFINED

COST

As specified in each task order and the basic contract: (1) No profit shall be paid on purchases made under this CLIN; however, DCAA approved burden rates are authorized; (2) ODCs must be purchased in accordance with the Contractor's approved Purchasing System, as applicable; (3) ODCs may be purchased from General Service Administration (GSA) Schedules or Enterprise Software Initiative (ESI), if available and authorized by the Contracting Officer. ODCs must be incidental to the work being performed under this contract. The Contractor will provide ODCs on a cost reimbursement basis only. All ODCs must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis and in accordance with FAR Part 31.

ESTIMATED COST

UNDEFINED

COST

The Contractor shall be compensated with a Performance Incentive Fee for efforts that are performed above the acceptable quality levels (AQLs) as provided in individual task orders. Additionally, the contractor will be assessed remedies when efforts performed are below AQLs established in the individual task orders.

MAX COST

UNDEFINED

FFP

The Contractor shall provide firm fixed-price labor to complete the requirements in accordance with DESS PWS Tasks 1 - 8, individual task orders, and basic contract on an as-required basis.

MAX

UNDEFINED

CPFF

The Contractor shall provide cost plus fixed fee labor to complete the requirements in accordance with DESS PWS Tasks 1 - 8, individual task orders, and basic contract on an as-required basis.

UNDEFINED

T&M

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level. This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

This CLIN is for labor and materials incurred under the DESS PWS and shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment.

UNDEFINED

COST

Travel in support of the DESS PWS. All Travel must be pre-approved by the COR/TM prior to the Contractor incurring the cost. Travel shall be in accordance with FAR Subpart 31.205-46 and Sections H.8 and H.9 of the base contract.

MAX COST

UNDEFINED

COST

As specified in each task order and the basic contract: (1) No profit shall be paid on purchases made under this CLIN; however, DCAA approved burden rates are authorized; (2) ODCs must be purchased in accordance with the Contractor's approved Purchasing System, as applicable; (3) ODCs may be purchased from General Service Administration (GSA) Schedules or Enterprise Software Initiative (ESI), if available and authorized by the Contracting Officer. ODCs must be incidental to the work being performed under this contract. The Contractor will provide ODCs on a cost reimbursement basis only. All ODCs must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis and in accordance with FAR Part 31.

ESTIMATED COST

UNDEFINED

COST

The Contractor shall be compensated with a Performance Incentive Fee for efforts that are performed above the acceptable quality levels (AQLs) as provided in individual task orders. Additionally, the contractor will be assessed remedies when efforts performed are below AQLs established in the individual task orders.

MAX COST

UNDEFINED

FFP

The Contractor shall provide firm fixed-price labor to complete the requirements in accordance with DESS PWS Tasks 1 - 8, individual task orders, and basic contract on an as-required basis.

MAX

UNDEFINED

CPFF

The Contractor shall provide cost plus fixed fee labor to complete the requirements in accordance with DESS PWS Tasks 1 - 8, individual task orders, and basic contract on an as-required basis.

UNDEFINED

T&M

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level. This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

This CLIN is for labor and materials incurred under the DESS PWS and shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment.

UNDEFINED

COST

Travel in support of the DESS PWS. All Travel must be pre-approved by the COR/TM prior to the Contractor incurring the cost. Travel shall be in accordance with FAR Subpart 31.205-46 and Sections H.8 and H.9 of the base contract.

MAX COST

UNDEFINED

COST

As specified in each task order and the basic contract: (1) No profit shall be paid on purchases made under this CLIN; however, DCAA approved burden rates are authorized; (2) ODCs must be purchased in accordance with the Contractor's approved Purchasing System, as applicable; (3) ODCs may be purchased from General Service Administration (GSA) Schedules or Enterprise Software Initiative (ESI), if available and authorized by the Contracting Officer. ODCs must be incidental to the work being performed under this contract. The Contractor will provide ODCs on a cost reimbursement basis only. All ODCs must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis and in accordance with FAR Part 31.

ESTIMATED COST

UNDEFINED

COST

The Contractor shall be compensated with a Performance Incentive Fee for efforts that are performed above the acceptable quality levels (AQLs) as provided in individual task orders. Additionally, the contractor will be assessed remedies when efforts performed are below AQLs established in the individual task orders.

MAX COST

UNDEFINED

FFP

The Contractor shall provide firm fixed-price labor to complete the requirements in accordance with DESS PWS Tasks 1 - 8, individual task orders, and basic contract on an as-required basis.

MAX

UNDEFINED

CPFF

The Contractor shall provide cost plus fixed fee labor to complete the requirements in accordance with DESS PWS Tasks 1 - 8, individual task orders, and basic contract on an as-required basis.

UNDEFINED

T&M

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level. This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

This CLIN is for labor and materials incurred under the DESS PWS and shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment.

UNDEFINED

COST

Travel in support of the DESS PWS. All Travel must be pre-approved by the COR/TM prior to the Contractor incurring the cost. Travel shall be in accordance with FAR Subpart 31.205-46 and Sections H.8 and H.9 of the base contract.

MAX COST

UNDEFINED

COST

As specified in each task order and the basic contract: (1) No profit shall be paid on purchases made under this CLIN; however, DCAA approved burden rates are authorized; (2) ODCs must be purchased in accordance with the Contractor's approved Purchasing System, as applicable; (3) ODCs may be purchased from General Service Administration (GSA) Schedules or Enterprise Software Initiative (ESI), if available and authorized by the Contracting Officer. ODCs must be incidental to the work being performed under this contract. The Contractor will provide ODCs on a cost reimbursement basis only. All ODCs must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis and in accordance with FAR Part 31.

ESTIMATED COST

UNDEFINED

COST

The Contractor shall be compensated with a Performance Incentive Fee for efforts that are performed above the acceptable quality levels (AQLs) as provided in individual task orders. Additionally, the contractor will be assessed remedies when efforts performed are below AQLs established in the individual task orders.

MAX COST

UNDEFINED

FFP

The Contractor shall provide firm fixed-price labor to complete the requirements in accordance with DESS PWS Tasks 1 - 8, individual task orders, and basic contract on an as-required basis.

MAX

UNDEFINED

CPFF

The Contractor shall provide cost plus fixed fee labor to complete the requirements in accordance with DESS PWS Tasks 1 - 8, individual task orders, and basic contract on an as-required basis.

UNDEFINED

T&M

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level. This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

This CLIN is for labor and materials incurred under the DESS PWS and shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment.

UNDEFINED

COST

Extension of Services IAW FAR 52.217-8

Travel in support of the DESS PWS. All Travel must be pre-approved by the COR/TM prior to the Contractor incurring the cost. Travel shall be in accordance with FAR Subpart 31.205-46 and Sections H.8 and H.9 of the base contract.

MAX COST

UNDEFINED

COST

Extension of Services IAW FAR 52.217-8

As specified in each task order and the basic contract: (1) No profit shall be paid on purchases made under this CLIN; however, DCAA approved burden rates are authorized; (2) ODCs must be purchased in accordance with the Contractor's approved Purchasing System, as applicable; (3) ODCs may be purchased from General Service Administration (GSA) Schedules or Enterprise Software Initiative (ESI), if available and authorized by the Contracting Officer. ODCs must be incidental to the work being performed under this contract. The Contractor will provide ODCs on a cost reimbursement basis only. All ODCs must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis and in accordance with FAR Part 31.

ESTIMATED COST

UNDEFINED

COST

Extension of Services IAW FAR 52.217-8

The Contractor shall be compensated with a Performance Incentive Fee for efforts that are performed above the acceptable quality levels (AQLs) as provided in individual task orders. Additionally, the contractor will be assessed remedies when efforts performed are below AQLs established in the individual task orders.

MAX COST

SECTION B

B.1.

CONTRACT MINIMUM AND MAXIMUM VALUE.

a. The DISA Information Technology Enterprise Support Services (DESS) contract will provide mission support capabilities required by the DISA Chief Information Officer (CIO) to support the operation and maintenance of the Agency’s global IT Enterprise while aligning its IT infrastructure with the objectives of the DISA Campaign Plan and the Department of Defense’s (DoDs) efficiency initiatives.

b. This is an Indefinite-Delivery/Indefinite-Quantity (ID/IQ) contract against which it is planned to award Firm Fixed-Price (FFP), Cost Plus Fixed Fee (CPFF), Time & Materials (T&M), and Cost Reimbursable (for Other Direct Costs and Travel) type task orders in accordance with Federal Acquisition Regulation (FAR) Subpart 16.5 - Indefinite Delivery Contracts.

c. The guaranteed minimum amount is $5,000.00 during the base period only. There is no guaranteed minimum for any of the option periods.

d. Maximum Contract Value: The total amount of all orders placed against the contract resulting from this solicitation shall not exceed $404,095,000.00 over a 5 year period:

1, one-year base period with

4, one-year option periods.

e. The Government anticipates making multiple ID/IQ contracts awards as a result of this 8(a) competitive solicitation.

B.2.

PRICING OF LABOR RATE TABLE FOR TASK ORDERS.

a. Labor Rate Table. The Offeror shall propose a Labor Rate Table in response to the PWS requirements and evaluated task orders. The Labor Rate Table shall reflect rates for the base period and all option periods of the contract. Upon contract award, the Labor Rate Table will become an attachment to Section B of the DESS contract. The labor rates in this section shall reflect the fully-burdened rates for each labor category and will apply to all direct labor hours. All task orders awarded pursuant to this contract, whether awarded on FFP, CPFF, or T&M basis, will use the labor categories set forth in the Labor Rate Table.

b. Labor Rate Applicability. The labor rates set forth in the contract will be used on FFP and T&M task orders only. Cost reimbursement task orders shall be submitted in accordance with FAR 52.215-20 - Requirements for Cost or Pricing Data or Information Other than Cost or Pricing Data.

c. Labor Rates.

(1) Government Site Rates. When performing at Government sites, the contractor shall furnish fully-burdened personnel rates. The Government will provide only office space, furniture, and office equipment and supplies, as described in Section H, Use of Government-Furnished Computers.

(2) Contractor Site Rates. Contractor site rates shall also include contractor provided facilities, furniture, equipment, supplies, tool kits, employee training (which includes training course costs/fees, related travel and location travel costs), and overhead amounts required for the work for Contractor Site Rates. This includes but is not limited to: telephones, computers, facsimile machines and their telecommunications lines, copiers, personal computers, postage (to include courier services such as Federal Express), ordinary business software, such as word processors, spreadsheets, graphics, and normal copying/reproduction costs.

d. Fully-Burdened Rates. The Section B, Labor Rate Table shall include fully-loaded hourly rates for each skill classification. The fully-burdened labor rates shall include all direct, indirect, general and administrative costs and profit associated with providing the required skill. The fully-burdened hourly labor rates shall be one composite rate for each skill classification based upon composite inputs of the prime and subcontractors (only first-tier subcontractors allowed). All labor related costs are part of the fully-burdened labor rates.

e. Fixed Rates. Labor rates are fixed for the life of the contract and may not be increased during the life of this contract; however, the Contractor may submit a proposal reducing the fixed labor rates at any time during the life of this contract. The Government will review these proposals and determine if the revised rates are realistic and in the best interest of the Government. If the rates are accepted, the Government will modify the contract by incorporating the new rates into the labor rate tables.

f. Other Direct Charges (ODCs). ODCs may consist of materials, equipment, travel, training, shipping, freight, relocation, and other services necessary to provide the required service. This Contract Line Item Number (CLIN) is not subject to any fee or performance incentive. Costs shall be reimbursed at cost plus applicable indirect costs.

B.3.

DELIVERABLES. The requirements for specific deliverables, as well as delivery schedule, and payment schedule shall be included in each individual task order.

Section C - Descriptions and Specifications

SECTION C

All services performed under this contract shall be provided as defined within this contract and in the applicable attachments identified and incorporated in Section J.

PERFORMANCE WORK STATEMENT

DISA Information Technology Enterprise Support Services (DESS)

Performance Work Statement (PWS)

22 March 2012

1. INTRODUCTION

The Defense Information Systems Agency (DISA) Office of the Chief Information Officer (CIO) operates and maintains the Agency’s internal Information Technology (IT) Enterprise, which provides administrative computing services to the DISA Director, the majority of civilian personnel, military personnel, and support contractors assigned to the Agency. DISA’s IT Enterprise provides internal unclassified, secret, and top secret communications across DISA’s 39 worldwide locations. High visibility customers include the Pentagon and the White House Communication Agency (WHCA). DISA’s internal enterprise includes all hardware, software, middleware, cable plant infrastructure, technical settings, tools, devices and configurations, including all supporting infrastructure and related ancillary and functional components, that are required to provide the IT services identified in this Performance Work Statement (PWS) across three classification levels (e.g., unclassified, secret, and top secret). These components, referred to herein as “DISA IT Enterprise Components" include, but are not limited to, all servers, desktop terminals, laptops, cables, routers, switches, firewalls, intrusion detection systems, voice capabilities (e.g., telephones), and supporting infrastructure. The responsibilities of the DISA IT enterprise Operation Center (ITOC) includes all functions associated with the operation of service desks, enterprise systems monitoring and service restoration, network architecture and engineering, and includes the day-to-day oversight of telephone management (VoIP and analog) and the performance of Information Assurance (IA) and Network Security functions.

2. BACKGROUND

DISA’s internal IT Enterprise provides the full complement of IT services for approximately 4,200 DISA employees at the DISA Headquarters Building (1.1 million square feet of total office space) located at Fort George G. Meade, MD (hereto referred to as FGGM), as well as an additional 4,000 DISA employees accessing the enterprise via Local Area Networks (LAN’s) located at 39 continental US (CONUS) and overseas (OCONUS) Department of Defense (DoD) locations. A major portion of DISA’s IT Enterprise service work is performed at the DISA Headquarters facility. Additionally, a significant amount of the work is performed by support teams traveling to the Agency’s CONUS and OCONUS DoD locations. The DISA’s IT Enterprise also provides the full complement of IT services to non-DISA organizations (i.e., Industry Partner facilities in the NCR, and other DoD components). A major portion of DISA’s IT Enterprise service work is performed at the DISA Headquarters. However, a significant amount of the work is performed by support teams traveling to the agency’s CONUS and OCONUS DoD locations.

The operation of DISA’s IT Enterprise is managed by Government personnel with contractors performing many of the operational functions, such as Tier I Helpdesk and Network Monitoring and Reporting functions. Areas of operational responsibility for the DISA IT Enterprise are clearly delineated as either contractor or Government functions. As a result, there are numerous touch points between the contractor and Government personnel executing their DISA IT Enterprise responsibilities.

DISA’s global IT Enterprise network is comprised of the data, voice, and video infrastructure that supports the mission requirements of the DISA Director, its Strategic Business Units and subordinate Directorates. The Enterprise employs over 550 physical and virtual servers on three classification levels, and uses approximately 9 principle tool suites to monitor its world-wide status. The DISA IT Enterprise provides network access to mission-oriented databases and applications maintained on non-DISA networks. In total, the Enterprise supports over 8,200 DISA users worldwide. Most of the IT services provided by the DISA IT Enterprise are operated by the Agency’s CIO and currently based out of Fort Meade, Maryland. However, some of the IT services (i.e., email) are in the process of transitioning to the Agency’s Enterprise Services Directorate (ESD).

DISA is anticipating numerous IT infrastructure consolidation initiatives across the DoD and anticipates other DoD organizations acquiring IT services from the DESS contract Additionally, DISA is anticipating that many of DISA’s CONUS and OCONUS locations will begin acquiring IT support services from the DESS contract in order to align with many of the Agency’s Campaign Plan initiatives.

3. SCOPE OF THIS PWS

The scope of the DISA IT Enterprise Support Services (DESS) Performance Work Statement (PWS) encompasses the full range of mission support capabilities that are needed by the CIO to operate, maintain, and modernize DISA’s Global IT Enterprise. The work identified in this PWS will be performed at, or in support of, the DISA IT Enterprise locations identified in the “DISA IT Enterprise Locations” section of this PWS, in addition to DISA supported DoD organizations and activities to be identified at a later date.

The Functional scope of the tasks associated with this effort includes Program Management, IT Service Management, Service Desk, Information Assurance, Enterprise Architecture, Global Cable Plant, Enterprise Engineering Services and the Technical and Programmatic support required to transition/implement DoD provided Enterprise Services (e.g. DoD Enterprise Email and Enterprise SharePoint) on DISA’s internal IT Enterprise.

The Technical Scope of the DESS PWS includes the full range of IT Services provided to the DISA end users and includes, but is not limited to, Office Productivity Applications, Internet and Intranet Access, Voice and Video over IP, Voice Over Secure IP (VOSIP), Information Services, Data Storage and Access to mission oriented databases, Access to applications maintained on non-DISA networks, Defense Red Switch Network (DSRN), Collaborative Services, Remote-Access and Teleworking support, Communications Security (COMSEC), Message Services, and Disaster Recovery Services (DRS).

4. TASKS TO BE PERFORMED

The Task Areas identified below represent a high-level task summary of the work domains and associated supporting functions that are covered under the scope of the this Performance Work Statement. Specific tasks and sub tasks will be detailed at the Task Order level.

TASK AREA 1- PROJECT MANAGEMENT

The contractor shall provide the Government with the documents identified below.

DESS Program Management Plan (PMP)

The PMP shall include a detailed description of how the contractor intends perform the tasks identified in this Performance Work Statement throughout the lifecycle of the contract.

DESS Concept of Operations (CONOPS) The CONOPS shall include a detailed description of how the contractor intends to manage its professional relationship with the Government throughout the lifecycle of the contract.

Task Order Transition Plans Transition Plans shall include a detailed description of the contractor’s plan to execute the transition of the task identified from the incumbent contractor. The requirement for the delivery of a Transition Plan will be specified within each Task Order.

TASK AREA 2 – Information Technology Service management (ITSM)

The contractor shall provide technical expertise to facilitate the Government’s implementation of a managed service approach on the DISA IT Enterprise. The tasks associated with the effort involve defining and establishing standardized enterprise-wide service delivery policies, procedures, and associated governance practices for managing, monitoring, coordinating, integrating, prioritizing, and performance reporting on the IT service provided the by DISA’s IT Enterprise. The IT Service Management support will establish enterprise-wide service management and delivery standards that enable the DISA CIO to translate DISA’s strategic IT mission objectives into executable operational actions.

DISA IT Enterprise Service Management support shall include all activities required to:

· Enable the evolution of the DISA IT Enterprise to a “best-in-class” secure, interoperable, and scalable, well-integrated Enterprise, governed by an IT Service Management framework that will minimize capability loss and negative performance.

· Define and establish DISA IT Enterprise-wide standards for Service Delivery and Service Management processes and procedures.

· Establish a DISA IT Enterprise quality control environment that mandates appropriate testing of new capabilities to prevent adverse impact to operations or the user’s experience during system modifications and upgrades.

TASK AREA 3 – Service Desk

The contractor shall provide technical services to perform the mission of the DISA IT Enterprise Tier I, Tier II, and Tier III Service Desk and Network Monitoring functions. The tasks specified in this area designed to improve the performance and enhance the capabilities of DISA’s IT Enterprise Service Desk towards the goal of achieving a Help Desk Institute (HDI) Certification.

DISA IT Enterprise Service Desk support shall include all activities required to:

· Enhance and improve the content and quality of DISA IT Enterprise Service Desk Self-Help capabilities

· Provide 24x7x365 Tier I Services to the DISA IT Enterprise Service Desk

· Provide 24x7x365 Tier II Services to DISA IT Enterprise Service Desk

· Provide 24x7x365 Tier III Services to the DISA IT Enterprise Service Desk

· Provide 24x7x365 Network Monitoring and Reporting Services to perform the mission of the DISA IT Enterprise System Monitoring Center (DSMC)

TASK AREA 4 – INFORMATION ASSURANCE (IA) INCIDENTS AND PROBLEMS

The contractor shall provide technical expertise to the DISA IT Enterprise Information Assurance Team responsible for ensuring the security posture of DISA’s internal IT enterprise. The tasks specified in this area are designed to develop, implement and maintain a comprehensive security strategy for DISA’s internal IT enterprise while remaining compliant with all applicable DoD Directives and Instruction pertaining to IA.

DISA IT Enterprise Information Assurance support shall include all activities required to:

· Design, evaluate, analyze, pilot, deploy and maintain capabilities to ensure the confidentiality, availability, and integrity of the DISA IT Enterprise data, and the authentication, access control, and non-repudiation capabilities of the DISA IT Enterprise IAW the DoD 8500 series of Directives and Instructions

· Implement IA Vulnerability Alert (IAVA’s)

· Develop Network Security Policy

· Conduct Network Security Scans and Operational Securities (OPSEC)

· Prepare and Evaluate Documents and Data in Support of the Current DoD Information and Mission Assurance Certification and Accreditation Processes

TASK 5 – DISA IT ENTERPRISE CABLE PLANT AND MANAGEMENT

The contractor shall provide technical expertise to perform all activities related to the design, installation, removal, testing, maintenance, evaluation, and repair of DISA’s global cable plant infrastructure. Additionally, the contractor will require the technical skills to conduct the technical analysis required to produce maintenance and repair status reports, configuration management documentation, operational instructions, and engineering specifications.

DISA IT Enterprise Cable Plant support shall include all activities required to:

· Design, Install, Remove, Analyze, Test, Maintain, Evaluate, and Repair DISA‘s global IT Enterprise cable plant infrastructure IAW applicable industry, Federal and DoD standards

· Conduct DISA IT Enterprise facility/site cable plant security assessments

· Develop DISA IT Enterprise cable plant governance policy

· Initially populate and maintain to DISA IT Enterprise cable plant documentation, to include cable plant management tools and software

· Conduct DISA IT Enterprise facility/site cable plant inspections

TASK AREA 6 - DISA IT ENTERPRISE ARCHITECTURE (EA)

The contractor shall provide technical expertise to facilitate the design, implementation, maintenance and governance of Enterprise Architecture practices on the DISA IT Enterprise. The intent of these initiatives is to position the Government to make data-driven decisions regarding future investment in DISA’s IT Enterprise.

DISA IT Enterprise Architecture support shall include, but not be limited to:

· The design, evaluation, analysis, pilot, deployment, and maintenance of:

· Portfolio Management (PfM) capabilities

· Configuration Management (CM) capabilities

· Asset Management (AM) capabilities

· Knowledge Management (KM) capabilities

· Enterprise Portfolio and Program Management (EPPM) capabilities

TASK AREA 7 - DISA IT ENTERPRISE SOLUTION ENGINEERING AND DEPLOYMENT

The contractor shall provide technical subject matter expertise to design, develop, test and implement technical engineering solutions to resolve Network, Application and Server events, problems and incidents. In addition to technical solution development, the contractor shall provide subject matter expertise to evaluate the effectiveness and efficiency of the business process in the CIO’s IT Operations Center (ITOC) as part of a technical and non-technical continuous process improvement initiative to increase the performance of the CIO’s IT Operations Center and reduce the number of events, problems, and incidents occurring on DISA IT Enterprise Components.

DISA IT Enterprise Solution Engineering and Deployment support shall include all activities required to:

· Perform IT Projects Management

· Enable engineering and operational enhancements

· Develop and implement technology insertion procedures

· Conduct, evaluate and refine technical solutions

· Establish processes and procedures for implementing changes

· Perform IT enterprise Life Cycle Management

TASK AREA 8 – TRANSITION TO ENTERPRISE SERVICES

The contractor shall provide subject matter expertise to conduct technical and non-technical analysis in support of DISA transition from DISA-hosted IT services to DoD-provided Enterprise Services (e.g. DoD Enterprise Email and DoD Enterprise SharePoint). The contractor shall conduct analysis to enable the Government’s ability to make data driven decisions regarding, but not limited to, DISA IT Enterprise Services Planning, Transition and Implementation support shall include all activities required to:

· Ensure the compatibility of existing DISA IT Enterprise Components to interoperate with DoD Enterprise Services

· Ensure the migration of DISA IT Enterprise users to DoD provided Enterprise Services is conducted without service interruption or degradation

· Ensure that implemented DoD Enterprise Services will meet the Agency’s mission needs

· Determine the changes and/or impacts to the Life Cycle Management of the DISA IT Enterprise

5. ADMINISTRATIVE REQUIREMENTS

Place of Performance

The primary locations for DISA employees supported by the DISA IT Enterprise Support Services (DESS) effort will DISA Headquarters buildings DISA’s Field Offices, and DISA’s Enterprise Service Centers (DESCs). The list provided below reflects the current DISA IT Enterprise locations. However, there may be additions and deletions from the list throughout the lifecycle of the contract. The Government will, if required, specify the place of performance at the Task Order level.

DISA IT Enterprise Locations

The DISA IT Enterprise consists of an unclassified, but sensitive, network and a smaller, secret-high network (DISA IT Enterprise-C). Local Area Networks (LANs) are located at 39 DISA facilities worldwide; classified LANs have been established at select DISA sites. The Wide Area Network (WAN), network, system and application/services configurations of the classified network conform to that of the unclassified DISA IT Enterprise, with the exception that not all services have been fully implemented, nor are all services available network wide. The current DISA IT Enterprise sites are as follows:

· NCR Region:

· DISA Supported DoD Organizations to be identified at a later date

· Communications Management Control – Sterling, VA

· DoD Network Information Center (NIC) – Vienna, VA

· DISA Headquarters– Fort George G. Meade, MD

· Indian Head, MD

· North Fairfax– Arlington, VA

· Pentagon– Arlington, VA

· US Army Information Technology Agency (ITA),…