HC1047-12-R-4013-0003.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this RFP Amendment is to:

A. Incorporate changes made to the RFP as a result of vendor questions and answ ers.

B. Incorporate changes made to RFP Attachments 1, 2, 3, 4, 5, 6, 7 (deleted), 10, 14a, 14c (added), 15, 24, and 26 as a result of vendor questions and answ ers.

See the Summary of Changes and the RFP Question & Answ er document for the specific location of changes.

All other terms and conditions remain unchanged and in full force and effect.

1. CONTRACT ID CODE PAGE OF PAGES

S 1 42

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 21-Jun-2012

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HC1047-12-R-4013

X 9B. DATED (SEE ITEM 11)

03-May-2012

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

21-Jun-2012

CODE

DISA/CONTRACTS-NCR

P.O. BOX 549

FT. MEADE MD 20755

HC1047 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HC1047-12-R-4013

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION B - SUPPLIES OR SERVICES AND PRICES

CLIN 0003

The CLIN extended description has changed from The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level.

This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. This CLIN is for labor and materials incurred under the DESS PWS and shall be utilized for contingency situations and continuity of operations (COOP) only.

Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment.

to

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level. This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment..

CLIN 1003

to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level.

This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. This CLIN is for labor and materials incurred under the DESS PWS and shall be utilized for contingency situations and continuity of operations (COOP) only.

Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment.

to

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level. This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a

T&M task order. The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for

CLIN 2003

to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level.

This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. This CLIN is for labor and materials incurred under the DESS PWS and shall be utilized for contingency situations and continuity of operations (COOP) only.

Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment.

to

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level. This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for

CLIN 3003

to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level.

This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. This CLIN is for labor and materials incurred under the DESS PWS and shall be utilized for contingency situations and continuity of operations (COOP) only.

Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment.

to

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level. This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for

CLIN 4003

to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level.

This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. This CLIN is for labor and materials incurred under the DESS PWS and shall be utilized for contingency situations and continuity of operations (COOP) only.

Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment.

to

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level. This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for

CLIN 5003

to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level.

This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. This CLIN is for labor and materials incurred under the DESS PWS and shall be utilized for contingency situations and continuity of operations (COOP) only.

Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for payment.

to

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS, individual task orders, and basic contract on an as-required basis. The DESS PWS acts as a high-level overview of the tasks to be completed at the Task Order level. This support shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order. The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Order Contracting Officer Representative for review/certification prior to submission for

The following have been modified:

SECTION B

B.1. CONTRACT MINIMUM AND MAXIMUM VALUE.

a. The DISA Information Technology Enterprise Support Services (DESS) contract will provide mission support capabilities required by the DISA Chief Information Officer (CIO) to support the operation and maintenance of the Agency’s global IT Enterprise while aligning its IT infrastructure with the objectives of the DISA Campaign Plan and the Department of Defense’s (DoDs) efficiency initiatives.

b. This is an Indefinite-Delivery/Indefinite-Quantity (ID/IQ) contract against which it is planned to award Firm Fixed-Price (FFP), Cost Plus Fixed Fee (CPFF), Time & Materials (T&M), and Cost Reimbursable (for Other Direct Costs and Travel) type task orders in accordance with Federal Acquisition Regulation (FAR) Subpart 16.5 - Indefinite Delivery Contracts.

c. The guaranteed minimum amount is $5,000.00 during the base period only. There is no guaranteed minimum for any of the option periods.

d. Maximum Contract Value: The total amount of all orders placed against the contract resulting from this solicitation shall not exceed $404,095,000.00 over a 5 year period:

1, one-year base period with 4, one-year option periods.

e. The Government anticipates making multiple ID/IQ contracts awards as a result of this 8(a) competitive solicitation.

B.2. PRICING OF LABOR RATE TABLE FOR TASK ORDERS.

a. Labor Rate Table. The Offeror shall propose a Labor Rate Table in response to the PWS requirements and evaluated task orders. The Labor Rate Table shall reflect rates for the base period and all option periods of the contract. Upon contract award, the Labor Rate Table will become an attachment to Section B of the DESS contract.

The labor rates in this section shall reflect the fully-burdened rates for each labor category and will apply to all direct labor hours. All task orders awarded pursuant to this contract, whether awarded on FFP, CPFF, or T&M basis, will use the labor categories set forth in the Labor Rate Table.

b. Labor Rate Applicability. The labor rates set forth in the contract will be used on FFP and T&M task orders only. Cost reimbursement task orders shall be submitted in accordance with FAR 52.215-20 - Requirements for Cost or Pricing Data or Information Other than Cost or Pricing Data.

c. Labor Rates.

(1) Government Site Rates. When performing at Government sites, the contractor shall furnish fully-burdened personnel rates. The Government will provide only office space, furniture, and office equipment and supplies, as described in Section H, Use of Government-Furnished Computers.

(2) Contractor Site Rates. Contractor site rates shall also include contractor provided facilities, furniture, equipment, supplies, tool kits, employee training (which includes training course costs/fees, related travel and location travel costs), and overhead amounts required for the work for Contractor Site Rates. This includes but is not limited to: telephones, computers, facsimile machines and their telecommunications lines, copiers, personal computers, postage (to include courier services such as Federal Express), ordinary business software, such as word processors, spreadsheets, graphics, and normal copying/reproduction costs.

d. Fully-Burdened Rates. The Section B - Labor Rate Table shall include fully-burdened hourly rates for each skill classification. The fully-burdened labor rates shall include all direct, indirect, general and administrative costs and profit associated with providing the required skill. The fully-burdened hourly labor rates shall be one composite rate for each skill classification based upon composite inputs of the prime and subcontractors (only first-tier subcontractors allowed). All labor related costs are part of the fully-burdened labor rates.

e. Ceiling Rates. Labor rates incorporated into Section B - Labor Rate Table are fixed for the life of the contract and may not be increased during the life of this contract; however, the Contractor may submit a proposal reducing the ceiling labor rates at any time during the life of this contract. The Government will review these proposals and determine if the revised rates are realistic and in the best interest of the Government. If the rates are accepted, the Government will modify the contract by incorporating the new ceiling rates into the ceiling rate tables.

f. Other Direct Charges (ODCs). ODCs may consist of materials, equipment, travel, training, shipping, freight, relocation, and other services necessary to provide the required service. This Contract Line Item Number (CLIN) is not subject to any fee or performance incentive. Costs shall be reimbursed at cost plus applicable indirect costs.

B.3. DELIVERABLES. The requirements for specific deliverables, as well as delivery schedule, and payment schedule shall be included in each individual task order.

SECTION C - PERFORMANCE WORK STATEMENT

DISA Information Technology Enterprise Support Services (DESS)

Performance Work Statement (PWS)

19 June 2012

1. INTRODUCTION

The Defense Information Systems Agency (DISA) Office of the Chief Information Officer (CIO) operates and maintains the Agency’s internal Information Technology (IT) Enterprise, which provides administrative computing services to the DISA Director, the majority of civilian personnel, military personnel, and support contractors assigned to the Agency. DISA’s IT Enterprise provides internal unclassified, secret, and top secret communications across DISA’s 39 worldwide locations. High visibility customers include the Pentagon and the White House

Communication Agency (WHCA). DISA’s internal enterprise includes all hardware, software, middleware, cable plant infrastructure, technical settings, tools, devices and configurations, including all supporting infrastructure and related ancillary and functional components, that are required to provide the IT services identified in this

Performance Work Statement (PWS) across three classification levels (e.g., unclassified, secret, and top secret).

These components, referred to herein as “DISA IT Enterprise Components" include, but are not limited to, all servers, desktop terminals, laptops, cables, routers, switches, firewalls, intrusion detection systems, voice capabilities (e.g., telephones), and supporting infrastructure. The responsibilities of the DISA IT enterprise

Operation Center (ITOC) includes all functions associated with the operation of service desks, enterprise systems monitoring and service restoration, network architecture and engineering, and includes the day-to-day oversight of telephone management (VoIP and analog) and the performance of Information Assurance (IA) and Network

Security functions.

2. BACKGROUND

DISA’s internal IT Enterprise provides the full complement of IT services for approximately 4,200 DISA employees at the DISA Headquarters Building (1.1 million square feet of total office space) located at Fort George G. Meade, MD (hereto referred to as FGGM), as well as an additional 4,000 DISA employees accessing the enterprise via

Local Area Networks (LAN’s) located at 39 continental US (CONUS) and overseas (OCONUS) Department of

Defense (DoD) locations. A major portion of DISA’s IT Enterprise service work is performed at the DISA

Headquarters facility. Additionally, a significant amount of the work is performed by support teams traveling to the

Agency’s CONUS and OCONUS DoD locations. The DISA’s IT Enterprise also provides the full complement of

IT services to non-DISA organizations (i.e., Industry Partner facilities in the NCR, and other DoD components).

The operation of DISA’s IT Enterprise is managed by Government personnel with contractors performing many of the operational functions, such as Tier I Helpdesk and Network Monitoring and Reporting functions. Areas of operational responsibility for the DISA IT Enterprise are clearly delineated as either contractor or Government functions. As a result, there are numerous touch points between the contractor and Government personnel executing their DISA IT Enterprise responsibilities.

DISA’s global IT Enterprise network is comprised of the data, voice, and video infrastructure that supports the mission requirements of the DISA Director, its Strategic Business Units and subordinate Directorates. The

Enterprise employs over 550 physical and virtual servers on three classification levels, and uses approximately 9 principle tool suites to monitor its world-wide status. The DISA IT Enterprise provides network access to mission-oriented databases and applications maintained on non-DISA networks. In total, the Enterprise supports over 8,200

DISA users worldwide. Most of the IT services provided by the DISA IT Enterprise are operated by the Agency’s

CIO and currently based out of Fort Meade, Maryland. However, some of the IT services (i.e., email) are in the process of transitioning to the Agency’s Enterprise Services Directorate (ESD).

DISA is anticipating numerous IT infrastructure consolidation initiatives across the DoD and anticipates other DoD organizations acquiring IT services from the DESS contract Additionally, DISA is anticipating that many of DISA’s

CONUS and OCONUS locations will begin acquiring IT support services from the DESS contract in order to align with many of the Agency’s Campaign Plan initiatives.

3. SCOPE OF THIS PWS

The scope of the DISA IT Enterprise Support Services (DESS) Performance Work Statement (PWS) encompasses the full range of mission support capabilities that are needed by the CIO to operate, maintain, and modernize DISA’s Global IT Enterprise. The work identified in this PWS will be performed at, or in support of, the DISA IT Enterprise locations identified in the “DISA IT Enterprise Locations” section of this PWS, in addition to DISA supported DoD organizations and activities to be identified at a later date.

The Functional scope of the tasks associated with this effort includes Program Management, IT Service Management, Service Desk, Information Assurance, Enterprise Architecture, Global Cable Plant, Enterprise Engineering Services and the Technical and Programmatic support required to transition/implement DoD provided Enterprise Services (e.g. DoD Enterprise Email and Enterprise SharePoint) on DISA’s internal IT Enterprise.

The Technical Scope of the DESS PWS includes the full range of IT Services provided to the DISA end users and includes, but is not limited to, Office Productivity Applications, Internet and Intranet Access, Voice and Video over IP, Voice Over Secure IP (VOSIP), Information Services, Data Storage and Access to mission oriented databases, Access to applications maintained on non-DISA networks, Defense Red Switch Network (DSRN), Collaborative Services, Remote-Access and Teleworking support, Communications Security (COMSEC), Message Services, and Disaster Recovery Services (DRS).

4. TASKS TO BE PERFORMED

The Task Areas identified below represent a high-level task summary of the work domains and associated supporting functions that are covered under the scope of the this Performance Work Statement. Specific tasks and sub tasks will be detailed at the Task Order level.

TASK AREA 1- PROJECT MANAGEMENT

The contractor shall provide the Government with the documents identified below.

DESS Program Management Plan (PMP)

The PMP shall include a detailed description of how the contractor intends perform the tasks identified in this Performance Work Statement throughout the lifecycle of the contract.

DESS Concept of Operations (CONOPS)

The CONOPS shall include a detailed description of how the contractor intends to manage its professional relationship with the Government throughout the lifecycle of the contract.

Task Order Transition Plans

Transition Plans shall include a detailed description of the contractor’s plan to execute the transition of the task identified from the incumbent contractor. The requirement for the delivery of a Transition Plan will be specified within each Task Order.

TASK AREA 2 – INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)

The contractor shall provide technical expertise to facilitate the Government’s implementation of a managed service approach on the DISA IT Enterprise. The tasks associated with the effort involve defining and establishing standardized enterprise-wide service delivery policies, procedures, and associated governance practices for managing, monitoring, coordinating, integrating, prioritizing, and performance reporting on the IT service provided the by DISA’s IT Enterprise. The IT Service Management support will establish enterprise-wide service management and delivery standards that enable the DISA CIO to translate DISA’s strategic IT mission objectives into executable operational actions.

DISA IT Enterprise Service Management support shall include all activities required to:

o Enable the evolution of the DISA IT Enterprise to a “best-in-class” secure, interoperable, and scalable, well-integrated Enterprise, governed by an IT Service Management framework that will minimize capability loss and negative performance.

o Define and establish DISA IT Enterprise-wide standards for Service Delivery and Service Management processes and procedures.

o Establish a DISA IT Enterprise quality control environment that mandates appropriate testing of new capabilities to prevent adverse impact to operations or the user’s experience during system modifications and upgrades.

TASK AREA 3 – SERVICE DESK

The contractor shall provide technical services to perform the mission of the DISA IT Enterprise Tier I, Tier II, and Tier III Service Desk and Network Monitoring functions. The tasks specified in this area designed to improve the performance and enhance the capabilities of DISA’s IT Enterprise Service Desk towards the goal of achieving a Help Desk Institute (HDI) Certification.

DISA IT Enterprise Service Desk support shall include all activities required to:

o Enhance and improve the content and quality of DISA IT Enterprise Service Desk Self-Help capabilities o Provide 24x7x365 Tier I Services to the DISA IT Enterprise Service Desk o Provide 24x7x365 Tier II Services to DISA IT Enterprise Service Desk o Provide 24x7x365 Tier III Services to the DISA IT Enterprise Service Desk o Provide 24x7x365 Network Monitoring and Reporting Services to perform the mission of the DISA IT

Enterprise System Monitoring Center (DSMC)

TASK AREA 4 – INFORMATION ASSURANCE (IA) INCIDENTS AND PROBLEMS

The contractor shall provide technical expertise to the DISA IT Enterprise Information Assurance Team responsible for ensuring the security posture of DISA’s internal IT enterprise. The tasks specified in this area are designed to develop, implement and maintain a comprehensive security strategy for DISA’s internal IT enterprise while remaining compliant with all applicable DoD Directives and Instruction pertaining to IA.

DISA IT Enterprise Information Assurance support shall include all activities required to:

o Design, evaluate, analyze, pilot, deploy and maintain capabilities to ensure the confidentiality, availability, and integrity of the DISA IT Enterprise data, and the authentication, access control, and non-repudiation capabilities of the DISA IT Enterprise IAW the DoD 8500 series of Directives and Instructions o Implement IA Vulnerability Alert (IAVA’s) o Develop Network Security Policy o Conduct Network Security Scans and Operational Securities (OPSEC) o Prepare and Evaluate Documents and Data in Support of the Current DoD Information and Mission

Assurance Certification and Accreditation Processes

TASK 5 – DISA IT ENTERPRISE CABLE PLANT AND MANAGEMENT

The contractor shall provide technical expertise to perform all activities related to the design, installation, removal, testing, maintenance, evaluation, and repair of DISA’s global cable plant infrastructure. Additionally, the contractor will require the technical skills to conduct the technical analysis required to produce maintenance and repair status reports, configuration management documentation, operational instructions, and engineering specifications.

DISA IT Enterprise Cable Plant support shall include all activities required to:

o Design, Install, Remove, Analyze, Test, Maintain, Evaluate, and Repair DISA‘s global IT Enterprise cable plant infrastructure IAW applicable industry, Federal and DoD standards o Conduct DISA IT Enterprise facility/site cable plant security assessments o Develop DISA IT Enterprise cable plant governance policy o Initially populate and maintain to DISA IT Enterprise cable plant documentation, to include cable plant management tools and software o Conduct DISA IT Enterprise facility/site cable plant inspections

TASK AREA 6 - DISA IT ENTERPRISE ARCHITECTURE (EA)

The contractor shall provide technical expertise to facilitate the design, implementation, maintenance and governance of Enterprise Architecture practices on the DISA IT Enterprise. The intent of these initiatives is to position the Government to make data-driven decisions regarding future investment in DISA’s IT Enterprise.

DISA IT Enterprise Architecture support shall include, but not be limited to:

o The design, evaluation, analysis, pilot, deployment, and maintenance of:

o Portfolio Management (PfM) capabilities o Configuration Management (CM) capabilities o Asset Management (AM) capabilities o Knowledge Management (KM) capabilities o Enterprise Portfolio and Program Management (EPPM) capabilities

TASK AREA 7 - DISA IT ENTERPRISE SOLUTION ENGINEERING AND DEPLOYMENT

The contractor shall provide technical subject matter expertise to design, develop, test and implement technical engineering solutions to resolve Network, Application and Server events, problems and incidents. In addition to technical solution development, the contractor shall provide subject matter expertise to evaluate the effectiveness and efficiency of the business process in the CIO’s IT Operations Center (ITOC) as part of a technical and non-technical continuous process improvement initiative to increase the performance of the CIO’s IT Operations Center and reduce the number of events, problems, and incidents occurring on DISA IT Enterprise Components.

DISA IT Enterprise Solution Engineering and Deployment support shall include all activities required to:

o Perform IT Projects Management o Enable engineering and operational enhancements o Develop and implement technology insertion procedures o Conduct, evaluate and refine technical solutions o Establish processes and procedures for implementing changes o Perform IT enterprise Life Cycle Management

TASK AREA 8 – TRANSITION TO ENTERPRISE SERVICES

The contractor shall provide subject matter expertise to conduct technical and non-technical analysis in support of

DISA transition from DISA-hosted IT services to DoD-provided Enterprise Services (e.g. DoD Enterprise Email and

DoD Enterprise SharePoint). The contractor shall conduct analysis to enable the Government’s ability to make data driven decisions regarding, but not limited to, DISA IT Enterprise Services Planning, Transition and Implementation support shall include all activities required to:

o Ensure the compatibility of existing DISA IT Enterprise Components to interoperate with DoD Enterprise

Services o Ensure the migration of DISA IT Enterprise users to DoD provided Enterprise Services is conducted without service interruption or degradation o Ensure that implemented DoD Enterprise Services will meet the Agency’s mission needs o Determine the changes and/or impacts to the Life Cycle Management of the DISA IT Enterprise

5. ADMINISTRATIVE REQUIREMENTS

PLACE OF PERFORMANCE

The primary locations for DISA employees supported by the DISA IT Enterprise Support Services (DESS) effort will DISA Headquarters buildings DISA’s Field Offices, and DISA’s Enterprise Service Centers (DESCs). The list provided below reflects the current DISA IT Enterprise locations. However, there may be additions and deletions from the list throughout the lifecycle of the contract. The Government will, if required, specify the place of performance at the Task Order level.

DISA IT ENTERPRISE LOCATIONS

The DISA IT Enterprise consists of an unclassified, but sensitive, network and a smaller, secret-high network (DISA IT Enterprise-C). Local Area Networks (LANs) are located at 39 DISA facilities worldwide; classified LANs have been established at select DISA sites. The Wide Area Network (WAN), network, system and application/services configurations of the classified network conform to that of the unclassified DISA IT Enterprise, with the exception that not all services have been fully implemented, nor are all services available network wide. The current DISA IT Enterprise sites are as follows:

• NCR Region:

o DISA Supported DoD Organizations to be identified at a later date o Communications Management Control – Sterling, VA o DoD Network Information Center (NIC) – Vienna, VA o DISA Headquarters– Fort George G. Meade, MD o Indian Head, MD o North Fairfax– Arlington, VA o Pentagon– Arlington, VA o US Army Information Technology Agency (ITA), Fort Detrick, MD o Industry Partner facilities in the NCR o DISA Telework Centers o DISA Liaison Facilities on Fort George G. Meade, MD

• CONUS

o DISA Supported DoD Organizations to be identified at a later date o Alternate National Military Command Center o Annapolis, MD o Chambersburg, PA o Columbus, OH o Dayton, OH o Denver, CO o Elmendorf, AK o Fairview Heights, IL o Fort Detrick, MD o Fort Huachuca , AZ o Greenmount Facility, IL o Huntsville, AL o Jacksonville, FL o MacDill AFB, FL o Mechanicsburg, PA o Miami, FL o Montgomery, AL o Norfolk, VA o Ogden, UT o Oklahoma City, OK o Peterson AFB, CO o Rock Island, IL o San Diego, CA o San Antonio, TX o Saint Louis, MO o Scott AFB, IL o COOP Site (R) o COOP Site (M) o COOP Site (J)

• OCONUS

o DISA Supported DoD Organizations to be identified at a later date o Bahrain o Europe / Middle East o Brussels, BE o Stuttgart, GE

• Pacific Region o Camp Smith, HI o Elmendorf, AK o Enhanced Mobile Satellite Services, HI o Ford Island, HI o Guam FO o Korea FO o Okinawa FO o Wheeler AFB, HI o Yokota FO

SECURITY REQUIREMENTS

The overall security classification requirements for the work conducted under this Performance Work Statement’s pre-established labor categories are at the US Government TOP SECRET level. Individual Task Orders may have lower security clearances. Only those offerors that meet the required security clearance levels on individual Task Orders shall be able to compete for Task Orders requiring security clearance(s). When classified work is required on an individual Task Order, the Contract Security Classification Specification, (DD Form 254 or agency equivalent) will be issued to the contractor(s) by DISA. The DD Form 254 is available at the following site:

http://www.dtic.mil/whs/directives/infomgt/forms/forminfo/forminfopage51.html. The Contractor(s) are responsible for providing personnel with appropriate security clearances to ensure compliance with Government security regulations, as specified on individual Task Orders. The Contractor(s) shall fully cooperate on all security checks and investigations by furnishing requested information to verify the Contractor employee's trustworthiness and suitability for the position. Clearances may require Special Background Investigations (SBI), Sensitive Compartmented Information (SCI) access or Special Access Programs (SAP), or agency-specific access, such as a Q clearance or clearance for restricted data.

COMPLIANCE WITH DISA AND DOD POLICIES AND REGULATIONS

The DISA IT Enterprise Support Services (DESS) contractor(s) shall perform all service delivery responsibilities in compliance with all applicable DISA and DoD Standards, Policies, Regulations and Directives.

DELIVERABLES

All deliverables associated with Performance Work Statements (PWSs) are specified in the Deliverables Appendix.

All proposed deliverables shall be reviewed by both the Government and the contractor(s) as part of the initiation of any Task Orders placed on this PWS. The deliverable format for technically specific material shall be approved by the Government Contracting Officer Representative (COR) in writing. Unless otherwise specified, all deliverables presented to the Government will be in a format compatible with Microsoft Office applications.

PERFORMANCE STANDARDS

The performance standards for work performed under this PWS will be provided via the Quality Assurance Surveillance Plan (QASP) and the Service Level Agreements (SLA’s Attachment) associated with each Task Order.

PERFORMANCE INCENTIVES/DISINCENTIVES

The Performance Incentives/Disincentives associated with work performed under this PWS will be detailed within each individual Task Order written under this Performance Work Statement.

APPENDIX A – LIST OF DELIVERABLES/DELIVERABLES TABLE

Deliverables listed below are Contract-Level deliverables from the Performance Work Statement. NOTE: The Table includes Pre-Award Deliverables which are required for proposal submission (Pre-Award).

All Deliverables required for performance (Post-Award) shall be provided to the COR.

CONTRACT-LEVEL DELIVERABLES

DELIVERABLE FORMAT FREQUENCY

PRE AWARD - PROPOSAL

Program Management Plan

(PMP)

Contractor format PROPOSAL SUBMISSION

Concept of Operations

(CONOPS)

Contractor format PROPOSAL SUBMISSION

Operations Task Order Transition Plan (Transition Plan)

Contractor format PROPOSAL SUBMISSION

POST AWARD - ADMINISTRATIVE

Contract KICK-OFF Meeting

N/A A Contract Kick-off Meeting shall take place on or before 10 working days after contract award at a location determined by the Government.

Program Management Plan

(PMP)

Approved Contractor Format

FINAL – Proposal Submission.

UPDATES - If necessary; On or before 30 calendar days after the UPDATES to the PMP have been discussed, reviewed, and mutually agreed to by the Government and Contractor.

Concept of Operations

(CONOPS)

Approved Contractor Format

FINAL – Proposal Submission.

UPDATES - If necessary; On or before 30 calendar days after the UPDATES to the CONOPS have been discussed, reviewed, and mutually agreed to by the Government and Contractor.

Monthly Status Reporting

Approved Contractor Format

On or before 10 calendar days following the last day of the previous month.

CONTRACT-LEVEL DELIVERABLES

DELIVERABLE FORMAT FREQUENCY

Semi-Annual Progress Report

Approved Contractor Format

SEMI-ANNUALLY - On or before 15th calendar day of the seventh and thirteen month for the previous 6 months; Upon contract expiration or (when an option is not exercised) this becomes the Final Report

Program Meetings and Integrated Progress Reviews

N/A AS REQUIRED

SECTION F - DELIVERIES OR PERFORMANCE

SECTION F

F.1. SHIPMENT ADDRESSES.

Shipment addresses shall be identified within the individual task orders under the authority of this contract.

F.2. CONTINUING PERFORMANCE UNDER TASK ORDERS.

If the Government elects to exercise an option period on the basic contracts, this does not obligate the Government to exercise options for continued performance under existing task orders. The Government reserves the right to determine which task orders or portion(s) of any task order are required. The Contracting Officer shall determine the best method for continuing performance under any task order. (Examples: The Contracting Officer may determine to extend the period of performance (exercise an option) under an existing task order, or the Contracting Officer may determine that the existing task order will be reissued as a new task order to reflect revision/clarification of any required performance.)

Additionally, the Government reserves the right to cancel or discontinue performance under any task order, as necessary. There is no guaranteed period of performance or minimum guarantee associated with each task order.

F.3. PERIOD OF PERFORMANCE.

a. Period of performance under the basic contracts shall be from date of award for a one-year base period and four, one-year option periods (if exercised).

b. Task orders may be issued during any of the contract years. The performance period for each task order will be specified within the order and may extend one year beyond the expiration date of this contract. Task orders shall be priced according to the applicable contract year rates for the task order’s period of performance.

SECTION G - CONTRACT ADMINISTRATION DATA

SECTION G

G.1. CONTRACT MANAGEMENT.

Notwithstanding the contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination between the Government and the contractors. The following individuals will be the Government points of contact during the performance of the contract. See Clause 52.204-9000 for contact information.

a. Contracting Officer (KO).

(1) Contract Administration. All contract administration will be handled by the DITCO-NCR/PL6

Contracting Officer. Communications pertaining to contractual administrative matters shall be addressed to the KO and Specialist(s). No changes in or deviations from the scope of work shall be effected without a written modification to the contract executed by the KO authorizing such changes.

(2) Designation of Representatives. The KO may designate individuals to act as Contracting Officer’s

Representative (COR) or as Task Order CORs under any resultant task order. CORs and Task Order CORs may provide technical guidance in direction of the work, but they will not be authorized to change any of the terms and conditions of the contract or task order(s). CORs and Task Order CORs will be designated by a letter of appointment from the KO.

b. Contracting Officer’s Representative (COR) and Task Order CORs. CORs and Task Order CORs are responsible for defining requirements, funding the work to be performed, monitoring and evaluating the contractor’s performance, providing technical support to the KO on TO issues, and providing acceptance and rejection information to the Accounting and Finance Section for all invoice processing.

(1) At task order award, or at other times when required throughout the TO period of performance, Task

Order CORs will be designated on authority of the KO to monitor and coordinate all technical aspects and assist in the administration of individual task orders. Task Order CORs are responsible for ensuring that the TO is administered properly and are responsible for performing the duties described in the Task Order COR designation letter.

(2) All contacts with agencies of the Government and interface with other contractors required in the performance of this contract shall be accomplished only through the direction and with the coordination of the Task Order COR. The responsibilities and limitation of Task Order CORs are contained in the Task Order COR designation letter.

c. Technical Coordination.

(1) Performance of work under this contract shall be in compliance with the requirements documents (i.e.

PWS) and terms and conditions of any awarded task orders.

(2) All technical coordination shall remain within the scope of this contract and that of individual task orders. No oral statements of any person whosoever shall in any manner or degree modify or otherwise affect the terms of this contract or of the TOs. Technical coordination shall not result in any action that:

(i) Constitutes an assignment of additional work outside the requirements documents, or task order.

(ii) Constitutes a change as defined in the contract clauses 52.243-1, Changes - Fixed-Price, 52.243-2, Changes - Cost-Reimbursement, and 52.243-3, Changes - Time-and-Material or Labor-Hours, as applicable.

(iii) Causes an increase in the total contract ceiling amount, task order price, or the time required for contract or task order performance.

(iv) Changes in any of the expressed terms, conditions or specifications of this contract or any approved task orders.

(v) Interfere with the contractor’s right to perform the terms and conditions of the contract.

G.2. AUTHORIZED NEGOTIATORS.

The Offeror represents that the following persons are authorized to negotiate on its behalf with the Government in connection with requests for proposals. The only individual(s) authorized to bind the company is/are marked with an “*”. The contractor shall provide, at no additional cost to the Government, updated listings of authorized negotiators (names, titles, e-mail addresses and telephone numbers) as soon as changes are made.

Name Title Phone Number Email Address

G.3. KEY PERSONNEL.

a. As prescribed by DARS 52.237-9000, Task Order-level key personnel will be identified by the Government based upon reviews of the Contractor’s Technical/Management proposal in response to task order requirements.

Prior to substituting, removing, replacing, or diverting any of the specified individuals, the Contractor shall notify the Contracting Officer (KO) 15 working days in advance and shall submit a written request and justification (including proposed substitutions) in sufficient detail to permit evaluation of the impact on this Contract. The proposed substitution of personnel must meet or exceed the education, experience, and other technical requirements of the personnel being replaced. No change in personnel shall be made by the Contractor without the prior written consent of the Contracting Officer. However, in urgent situations, as determined or agreed to by the Contracting Officer, an oral request to substitute key personnel may be approved and subsequently ratified by the Contracting Officer in writing. Such ratification shall constitute the consent of the Contracting Officer required by this paragraph. The Contracting Officer will notify the Contractor within 10 working days after receipt of all required information of the decision on the substitution(s). In the event the proposed substitution of key personnel does not meet or exceed the education, experience, and other technical requirements of the personnel being replaced, the Government reserves the right to require continued performance of previously approved key personnel or to require substitution of acceptable replacements for the individuals specified below. The key personnel listed below may, with the consent of the contracting parties, be amended from time to time during the course of the Contract to either add or delete personnel as appropriate.b. Contract-level key personnel who will be responsible for managing the DESS program, including business development, quality control, proposal management, contract management, as well as the individual assigned as the single interface with the Government’s contracting organization, shall be identified by the Offeror in the table below. Removal, replacement, or diversion of Contract-level key personnel shall be processed in accordance with DARS 52.237-9000 the paragraph above.

Key Personnel Name Key Personnel Contractual Position

b. Notwithstanding any of the foregoing provisions, key personnel shall be furnished unless the contractor has demonstrated to the satisfaction of the KO that the qualifications of the proposed substitute personnel are equal to or better than the qualifications of the personnel being replaced.