ENCORE_III_Revised_DRAFT_RFP_to_Post_01_Oct_2015.docx

HC1028-15-R-0030

Section B - Supplies or Services and Prices

ENCORE III IT Solutions - Fixed Price

FFP

Fixed Price (FP) All Variations - This CLIN applies to all variations of contract types under fixed price. See Schedule B labor rate tables.

Period of Performance: Five (5) year base period - Contract Years 1 through 5.

FOB: Destination

NET AMT

ENCORE III IT Solutions - Cost

COST

Cost Reimbursable (CR) All Variations - This CLIN applies to all variations of contract types under cost reimbursable.

ESTIMATED COST

External Agency Ordering Fee

1.0% Fee - See Section G; Ordering Procedures for External Agencies

NET AMT

Other Direct Costs (ODCs)

COST

Cost Reimbursable ODCs - IAW Section B.2.f

ESTIMATED COST

Minimum Guarantee

Attendance at the ENCORE III Post Award Orientation Conference

NET AMT

FFP

Fixed Price (FP) All Variations - This CLIN applies to all variations of contract types under fixed price. See Schedule B labor rate tables.

Period of Performance: Option Year 1 - Contract Year 6.

NET AMT

COST

Cost Reimbursable (CR) All Variations - This CLIN applies to all variations of contract types under cost reimbursable.

ESTIMATED COST

FFP

1.0% Fee - See Section G; Ordering Procedures for External Agencies

NET AMT

COST

Cost Reimbursable ODCs - IAW Section B.2.f

ESTIMATED COST

FFP

Fixed Price (FP) All Variations - This CLIN applies to all variations of contract types under fixed price. See Schedule B labor rate tables.

Period of Performance: Option Year 2 - Contract Year 7.

NET AMT

COST

Cost Reimbursable (CR) All Variations - This CLIN applies to all variations of contract types under cost reimbursable.

ESTIMATED COST

FFP

1.0% Fee - See Section G; Ordering Procedures for External Agencies

NET AMT

COST

Cost Reimbursable ODCs - IAW Section B.2.f

ESTIMATED COST

FFP

Fixed Price (FP) All Variations - This CLIN applies to all variations of contract types under fixed price. See Schedule B labor rate tables.

Period of Performance: Option Year 3 - Contract Year 8.

NET AMT

COST

Cost Reimbursable (CR) All Variations - This CLIN applies to all variations of contract types under cost reimbursable.

ESTIMATED COST

FFP

1.0% Fee - See Section G; Ordering Procedures for External Agencies

NET AMT

COST

Cost Reimbursable ODCs - IAW Section B.2.f

ESTIMATED COST

FFP

Fixed Price (FP) All Variations - This CLIN applies to all variations of contract types under fixed price. See Schedule B labor rate tables.

Period of Performance: Option Year 4 - Contract Year 9.

NET AMT

COST

Cost Reimbursable (CR) All Variations - This CLIN applies to all variations of contract types under cost reimbursable.

ESTIMATED COST

FFP

1.0% Fee - See Section G; Ordering Procedures for External Agencies

NET AMT

COST

Cost Reimbursable ODCs - IAW Section B.2.f

ESTIMATED COST

FFP

Fixed Price (FP) All Variations - This CLIN applies to all variations of contract types under fixed price. See Schedule B labor rate tables.

Period of Performance: Option Year 5 - Contract Year 10.

NET AMT

COST

Cost Reimbursable (CR) All Variations - This CLIN applies to all variations of contract types under cost reimbursable.

ESTIMATED COST

FFP

1.0% Fee - See Section G; Ordering Procedures for External Agencies

NET AMT

COST

Cost Reimbursable ODCs - IAW Section B.2.f

ESTIMATED COST

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

ENCORE III

DRAFT

Performance Work Statement (PWS)

TABLE OF CONTENTS

1. INTRODUCTION

1.1 Mission Context: ENCORE III is a follow-on contract to ENCORE II, and like its predecessor, ENCORE III will be a Multiple Award Contract (MAC). Individual Task Orders shall be used to perform the 20 performance areas which form the basis for providing information technology solutions, including network engineering, analysis and support for the acquisition, installation, fielding, training, operation and life-cycle management of components and systems in the operational environments of Combatant Commands and their subordinate components, the military services, Defense agencies, Office of the Secretary of Defense (OSD) and other Federal agencies.

1.2 Background: DISA is an integral component in the development of the Joint Information Environment (JIE), a network-centric environment required to achieve information superiority. The JIE is the globally-interconnected, end-to-end set of information capabilities, associated processes, and personnel to manage and provide information on demand to warfighters, policy makers and supporting personnel. It will enhance combat effectiveness through greatly increased battlespace awareness, improved ability to employ weapons beyond line-of-sight, employment of massed effects instead of massed forces and reduced decision cycles. It will also contribute to the success of non-combat military operations. Unique user data, information and user applications are not considered part of the JIE, but can also be accommodated under the contract (i.e., support for other Federal agencies). The emerging revolution in DoD’s business affairs requires a distributed approach to conducting day-to-day operations that the contract can provide. DISA is helping to meet these challenges by:

* Identifying and maintaining the legacy baseline of requirements, processes, applications and automated systems

* Collecting, validating and integrating requirements

* Managing data standardization

* Performing cross-functional analysis for data sharing through corporate/shared data structures

* Developing integration standards, processes and methodologies

* Performing cross-functional analysis for applications interfaces, interoperability and integration; developing migration/integration strategies and plans; providing functional and technical integration solutions; developing common shared infrastructure services; prototyping functional applications and required infrastructure support to validate requirements and solutions

* Managing migration and integration through the use of program metrics tools and capabilities

1.3 Objectives: The objective of this contract is to provide global IT capabilities, attributes or services under multiple award, Indefinite-Delivery/Indefinite-Quantity (ID/IQ) task order type contracts that support the military services, the DoD and other Federal agencies. DISA actively facilitates the migration of information systems and common, standard data into an integrated and interoperable JIE that supports the Department’s Joint Vision 2020 (JV2020) concept. DoD is transitioning from a collection of stovepipe systems and architectures to an integrated and interoperable environment. Other Federal agencies have unique legacy processes and systems in place and require similar migration and integration activities. Many costly redundancies and duplications of functionality exist within the current legacy environment (including applications, data and other infrastructure elements) and recent DoD mobilizations have proven that the current legacy environment is inadequate to meet the evolving mission needs of the user. The vision of an integrated global environment that meets the JV2020 concept necessitates a distinct set of information system capabilities required in the JIE. These include:

* Seamless worldwide coverage and connectivity

* Secure and assured service tailored to the threat

* Operational flexibility to resize and reconfigure

* Same “look and feel” when training as deployed or afloat

* Real-time network control

* Interoperability with joint and combined task forces

* Access to tailored intelligence and support information systems

* Split Base/Reach Back into integrated data assets (intelligence, logistics, etc.)

* Bandwidth on demand (bandwidth where and when it’s needed)

* More affordable and fewer mission support staff among deployed forces

* Information flows tailored to user needs such as collection, storage and distribution

* Web Services

* Service Oriented Architectures (SOA)

2. CONTRACT SCOPE

The scope of this effort includes all activities within the Military Services and DoD. Other Federal agencies may utilize this contract to satisfy their Information Technology (IT) requirements after making the appropriate Economy Act Determination in accordance with Federal Acquisition Regulation (FAR 17.5). IT solutions encompass a range of capabilities from old legacy systems to new, emerging IT solutions. As a result, the contractor shall assist the government in providing IT solutions for activities throughout all operating levels of all customer organizations in support of functional requirements including Command and Control (C2), Intelligence, and Mission support areas, and to all elements of the JIE. The contractor shall assist the government by furnishing personnel, materials, facilities, travel, services, managed services and other items needed to satisfy the worldwide development, deployment, operation, maintenance and sustainment requirements of DoD and its customers.

The contractor shall assist the government by providing IT solutions, including network engineering, analysis and support for the acquisition, installation, fielding, training, operation and life-cycle management of components and systems in the operational environments of Combatant Commands and their subordinate components, the military services, Defense agencies, Office of the Secretary of Defense (OSD) and other Federal agencies. This includes providing assistance with the procurement of various products, including but not limited to, hardware, software and licenses, as applicable, when such products are incidental to the implementation of the solution. A single solution may be fielded to several sites or across the enterprise. Network analysis and support includes providing assistance with the procurement of services necessary and incident to the protection of the client’s domains and systems to ensure continuity, viability while reducing vulnerabilities of the JIE. IT solutions, services and support anticipated under this contract exist within the scope of the 20 performance areas identified below:

* Performance Area 1 - Enterprise IT Policy and Planning

* Performance Area 2 - Integrated Solutions Management

* Performance Area 3 - Process, Performance, and Strategic Benchmarking

* Performance Area 4 - Business Process Reengineering (BPR)

* Performance Area 5 - Requirements Analysis

* Performance Area 6 - Market Research and Prototyping

* Performance Area 7 - Information and Knowledge Engineering

* Performance Area 8 - Custom Application Development

* Performance Area 9 - Product Integration

* Performance Area 10 - Test and Evaluation (T&E)

* Performance Area 11 - Asset Management

* Performance Area 12 - Communications Engineering

* Performance Area 13 - Security Engineering Assessment and Authorization

* Performance Area 14 - Telecommunications Support

* Performance Area 15 - Computer-Telephony Integration (CTI)

* Performance Area 16 - Web Services

* Performance Area 17 - Operations Support

* Performance Area 18 – Incidental Hardware and Software Solutions

* Performance Area 19 – IT Support Services

* Performance Area 20 – Cloud Engineering Services Support

3. PROGRAM MANAGEMENT REQUIREMENTS

3.1 Contractor Personnel: The contractor shall provide all materials, services, personnel, planning, direction, coordination, and control necessary to provide the services required by this contract. To ensure the successful administration, operation, and maintenance (AO&M) of services, contractors shall establish a project organization/staff structure that facilitates effective overall program management of the work. A contractor’s Program Management staff and all Program Management functions may charge as an overhead expense and may not charge directly to any task orders. The Program/Project Manager and all labor categories assigned and priced within a specific task order may charge directly to that task order.

The Program Manager is defined per DARS 252.237-9000 as "Key Personnel" under ENCORE III. The Program Manager is required to be skilled experienced professional and is responsible for successful Contractor accomplishment of the work to be performed under the ENCORE III contract. Additional key personnel may be identified at the task order level.

The contractor shall designate a dedicated Program Manager and other key personnel who will be responsible for cost, schedule, and technical performance for all awarded TOs. A contractor’s key personnel shall serve as the primary points-of-contact (POC) for status and resolution of all contract management, implementation and technical matters. As required, the Program Manager and staff responsible for key project components, such as service management, engineering, provisioning, implementation and scheduling, shall participate in planning and status meetings conducted at either contractor or Government facilities, at no direct charge to the contract.

Key personnel shall be United States (U.S.) citizens. Key personnel shall possess (at the time of contract award) final U.S. SECRET clearances and special accesses, IAW the DD Form 254, to perform all services required by the PWS and orders.

Contractor personnel, including any substitute or replacement personnel, shall be technically proficient and have a thorough knowledge of their respective area(s) in order to engineer, design, install, administer, operate, maintain, and manage a large telecommunications network of this type on an end-to-end basis. The Contractor may provide additional appropriately cleared personnel to receive on-the-job training for any function for which personnel substitution may be anticipated but in no case shall such training interfere with performance of any service or cause a hazard to the network.

All contractor personnel who work under this Contract shall be employees of the Contractor or its subcontractors at all times and are not employees of the U.S. Government. Contractor employees shall proficiently speak, read, write and understand the English language.

3.2 Status Reports: The contractor shall provide quarterly status reports, as described below, over the life of this contract. Reports shall use the standard format (Appendices A and B) to present data for individual TOs as well as provide consolidated totals for TOs as requested by the Government. Quarterly progress reports shall be submitted within thirty (30) calendar days after the end of each quarterly reporting period (January-March; April-June; July-September and October – December). One (1) copy shall be provided to the Encore III mailbox at encore3@disa.mil. The reports shall be delivered by e-mail using the standard report formats (Appendices A and B) compatible with Microsoft Office 2010 (Excel) or current version identified by the Government. The contractor shall ensure that the Contract Number and Task Order Number, if applicable, is included in the Subject Line of all e-mail submissions. The contractor shall provide these reports at no additional direct cost to the Government.

3.2.1 Contract Level Quarterly Progress Report (DITCO Orders): This report shall include the following information for Orders placed by any DITCO Office. See Appendix A for the Standard Quarterly Report format.

3.2.2 Contract Level Quarterly Progress Report for Orders placed by any non-DITCO Office (Decentralized Orders): This report shall include the following information for Orders placed by any non-DITCO Office. See Appendix B for the Standard Quarterly Report format.

a. Total Lifecycle Value and obligations of all Task Orders by Performance Area (without DITCO Fee)

b. Primary Customer for each Task Order

c. Percentage of Performance Based Task Orders

d. Task Orders by Contract Type

e. Percentage of Task Orders that Contractor Proposed with Performance Based Payments (Reference FAR 52.232-28)

3.2.3 Individual Task Order Report: The contractor shall provide a monthly or quarterly report regarding specific task order status (work progress, cost, schedule data and achievement of Small and Small Disadvantaged Business goals) as required in the Performance Work Statement for that individual task order. It is anticipated that this will be accomplished using, but not limited to:

The format for the Individual Task Order Report will be contained in the respective Performance Work Statement.

3.3 Annual In Progress Reviews (IPR): Each MAC with an awarded TO shall conduct annual IPRs for the life of this contract, unless otherwise notified by the Government. The IPRs shall address overall contract status and provide details regarding technical, programmatic, scheduling, service implementation, completion, operation, administration and management issues. IPR dates and locations shall be coordinated in advance with the designated KO(s). For each IPR, the contractor shall provide a toll-free conference bridge, video teleconferencing (VTC), or other media as requested and approved by the KO to support all DISA operating locations and participants (i.e., minimum of 12 ports). Bridge numbers for IPRs shall be provided to all participants at least 48 hours in advance along with a read-ahead final version of the contractor’s IPR presentation. The IPR presentation shall be in a format proposed by the contractor, utilizing Microsoft Office products, subject to KO approval. The contractor shall support preparation for each IPR as follows:

· Provide 30 day advance notice of next IPR to the KO for coordination and approval. Coordinate, with the KO, the location requirements and logistics necessary to conduct the meeting Provide an electronic, advance copy of the agenda and draft presentation and any issues along with their proposed resolution 10 days prior to the IPR Within five (5) days following each IPR, or a meeting, the contractor shall submit meeting minutes to the KO for approval. Meeting minutes shall be provided in a format proposed by the contractor, utilizing Microsoft Office products, subject to KO approval. All IPRs shall be conducted at no additional cost to the Government.

3.4 Information Sharing: As applicable in each Encore III TO, the Government may use and disclose reported information (e.g., information regarding threats, vulnerabilities, incidents, or best practices) that does not include attribution information, at its discretion to assist entities in protecting information or information systems (e.g. threat information products, threat assessment reports); provided that such use or disclosure is otherwise authorized in accordance with applicable statutes, regulations, and policies.

3.5 Periodic Government Inspections: As applicable in each Encore III TO, the TO contractor shall authorize Government inspections and reviews to assure compliance with both DISA and DoD SCRM requirements throughout the TO performance period. The contractor shall be responsible for taking corrective action based upon the impact and severity of identified weaknesses.

3.6 Foreign Ownership, Control or Influence (FOCI): FOCI is the U.S. government’s program that ensures companies with foreign ownership, working in the United States, will not compromise the security or integrity of sensitive government agencies and materials. As applicable in each Encore III TO, the TO contractor must demonstrate that neither they nor their subcontractors/suppliers have any Foreign Ownership, Control, or Influence (FOCI) issues (A SF 328 “Certificate Pertaining to Foreign Interests” is used to determine whether or not a company is under FOCI).

3.7 Post Award Task Order Meetings/Conferences: Technical meetings, post award orientation conferences, may be necessary to resolve problems and to facilitate understanding of the requirements of the Contract and/or of each awarded TO. Participants at these meetings/conferences shall be members of the Contractor's technical staff and technical representatives of the Government. These meetings/conferences shall be scheduled by agreement of the parties and arrangements made between the Contracting Officer (KO), his/her representative, and the Contractor. Records of these meetings/conferences shall be made by the Contractor and submitted to the Government within 5 business days after conclusion of the meetings/conferences. All costs associated with the attendance at these meetings/conferences shall be at no direct charge to the contract.

4. PERFORMANCE REQUIREMENTS

These performance areas provide a comprehensive template for the contracting of all life-cycle phases of IT solutions. Although not explicitly stated, this includes providing assistance with the engineering efforts in each performance area to provide the IT solutions required by the military services, the DoD and other Federal agencies. IT services, hardware, software and enabling products will be obtained on an as-needed basis (i.e. through the issuance of task orders). The contractor will perform the required effort under these performance areas, both within and outside the United States, throughout the term of this contract. An individual task order may relate to a single performance area or involve functions from multiple performance areas. Task orders will be issued to identify the IT solutions required and to provide a specific technical resolution (including the schedule for all deliverables and the identification of any applicable Government-Furnished Property (GFP), Government-Furnished Information (GFI) and/or Government-Furnished Workspace (GFW). The contractor shall assist the government by providing IT solutions for the acquisition, installation, fielding, training, operation and life-cycle management of components and systems in the operational environments of Unified Commands and their subordinate components, the military services, defense agencies, OSD and other Federal agencies. This includes providing assistance with the procurement of various products to include hardware, software and licenses and ancillary support products, as applicable. A single solution may be fielded to several sites or across the enterprise. Each of these locations may require site surveys and corresponding site-specific implementation and integration. Fielding documentation, such as “as-built drawings,” and acceptance tests and out-briefs may be required at each location, as specified in the individual task order.

a. Encore III will be able to provide assistance to Service/Agency engineering and other support as they transition legacy systems to Transition to the JIE environment and associated enterprise services or the COR Data Center construct. Encore III will also be able to support the provisioning of these requirements as managed services.

b. Encore III is flexible and readily adaptable to satisfy the specific requirements of a variety of customers. Enterprise services will be defined independently from specific network and systems technology, as needed. Exploitation of new technology will be made easier by the flexibility of the service architecture, which fits in an environment with multiple providers of services. The coexistence of a number of stakeholders, performing various roles, must be supported. In addition, required solutions must provide a flexible framework with respect to changes, and must define an open environment, which enables the introduction and modification of services, the introduction and modification of software and hardware components from different vendors and organizations, and the interoperability among such services and components.

c. A key goal of Encore III is to maximize the use of commercial products and technology, and to focus the limited Government Research and Development (R&D) capacity on unique requirements. Unique requirements would include specialized matters which rely heavily on creating and finding innovative ways to protect and defend DoD networks. The architecture and engineering must enable the management of services and the service infrastructure, and must facilitate the control and management aspects of services. Users must be able to access services independently from the physical location and the types of solutions being used. In addition, this contract will allow for inter-working with existing systems and services (e.g., with legacy or web-based services).

d. All Task Orders associated with IT solutions issued under this contract shall comply with statutes, regulations, instructions, specifications, standards and guidance of the respective ordering organization throughout the lifecycle of this contract. The data delivered in support of task orders shall be provided in format acceptable to the ordering organization. Contractors shall not assume contractor format is acceptable.

4.1 Performance Area 1 - Enterprise IT Policy and Planning: The DoD requires enterprise services capabilities that provide an information advantage through network-enabled, commander-centric operations and seamless collaboration across the entire enterprise, while moving the power of information to the tactical edges for DoD Customers. This performance area provides technical and programmatic support to assist departments and agencies with all aspects of planning, engineering, fielding and operating IT systems and resources. It provides technical and programmatic support for review, analysis and coordination of processes, policy, doctrine, directives, regulations and implementation of instructions. Support will also include modernizing and centralizing products and platforms, to adapting enhanced enterprise concepts and leverage existing infrastructure more efficiently as well as devising methodology to expand and improve capabilities to meet many of the IT challenges and initiatives. The contractor shall assist the government in performing the following:

4.1.1 Policy: Review, consolidate and develop domestic, international and coalition policy in accordance with the user’s requirements. Provide technical support and assistance to customer organizations and assess IT policies, standards, guidelines or procedures to ensure a balance of security and operational requirements. Analyzes equipment and systems currently in use and plans, directs, and conducts systems studies including investigation of newly developed information processing systems and doctrine.

4.1.2 Planning: Review, develop and consolidate strategic, tactical and operational plans, including requirements definition and mission planning to include site surveys, detailed design, configuration, staging and installation of new and upgraded client communications infrastructures for new project starts and implementations within Continental United States (CONUS) and at specified Outside the Continental United States (OCONUS) locations.

4.1.3 Process Management: Review, re-engineer if required, and assist with design, test, implementation, configuration, staging and installation. Manage technical and business processes such as acquisition planning, financial reporting, engineering, solution fielding, strategic and operational planning, engineering, training, operations, risk assessment, and customer support. Processes shall be in accordance with the user’s guidelines. Project work, work objectives, and deliverables, development of duration estimates and schedule, development of cost estimates, performance management of scope, schedule, resources and cost, project infrastructure to support communications and information needs, use and reuse of Intellectual Capital, support practice management in benchmarking and lessons learned to identify best practice and process improvements, continuous management of risk and quality to meet conditions of satisfaction, thought leader in project management in one or more key lifecycle segments: opportunity, delivery or operations.

4.1.4 Program and Project Management Support: The contractor shall provide contract and task order management functions, including:

4.1.4.1 Management Planning: Prepare management plans at task/delivery order initiation. These plans will describe the technical approach, organizational resources and management controls employed to meet the cost, performance and schedule requirements throughout the task order period of performance.

4.1.4.2 Enterprise Standardization: Assist and establish enterprise standards to include: (1) documentation assistance, (2) coordinate technical working groups, and (3) conduct pre-implementation activities. The contractor shall provide assistance with technology insertion for automation and operations and support initiatives to comply with DoD security strategies.

4.1.4.3 Task Order Management: Perform the daily activities required for successful program completion. Examples of activities under this performance area include management and status reporting, quality assurance monitoring, configuration management, risk management and security management.

4.1.4.4 Regulatory Compliance: Administer productivity and management methods such as quality assurance, configuration management, work breakdown structuring and human engineering. The contractor shall comply with Federal Information Processing Standards (FIPS) and Federal laws and regulations that affect IT systems operations. Examples are the Privacy Act of 1974, the Computer Security Act of 1987 and the Joint Financial Management Improvement Program (JFMIP).

4.1.4.5 Documentation: Provide systems engineering support necessary to draft, review, revise and deliver documents identified within individual task orders.

4.1.4.6 Develop, Enhance, Modernize, and Transition Enterprise Services: Assist Combatant Commands/Services/Agencies/Joint Staff/Office of the Secretary of Defense/Federal Organizations as they consolidate and modernize information technology Programs of Record to integrate with/transition to/leverage the portfolio of Department of Defense (DOD) Enterprise Services and validated Federal services and cloud providers. DoD provides a constantly expanding portfolio of Enterprise Services that support the evolving mission needs of the end-users and their Mission Partners for secure, trusted, and reliable access to unified capabilities within the Joint Information Environment (JIE) across the full spectrum of operations. The portfolio provides secure collaboration/chat/instant messaging among users using fixed and mobile devices, trusted exchange of information between producers and consumers while leveraging Cyber Security to ensure security from endpoint to datacenter to cloud, and reliable and consistent discovery and retrieval of information sources, contact information about people, and services available for orchestration from anywhere, at any time, and by any device. Access to the DoD portfolio of services leverages integrated identity and access management solutions supporting identity governance and access and privileged management. Encore III provides the engineering/security/identity and access to management developers, maintainers, sustainers, analysts, implementers, strategic planners to support the DoD, Mission Partners, and Federal integration with and highly secure use of this portfolio of enterprise services, unified capabilities, and orchestration of services to meet short- and long-term mission needs.

4.2 Performance Area 2 - Integrated Solutions Management: The requirements of this performance area include management and technical support for research, analysis recommendation and documentation of integration issues and approaches. The issues and approaches considered under this area evolve from a variety of sources such as external audits, technical reports, Federal standards, operational policies and doctrines, technical guidelines and best practices. The contractor shall assist the government in performing the following activities for services required under this performance area:

4.2.1 Integration Management Support: Provide support to the Government’s integration program. This includes conducting management reviews to identify integration issues and problems such as requirements definition, architecture and policy compliance and engineering guideline compliance. The contractor shall support the engineering, testing, installation, integration and support of the enclave infrastructures within the DoD.

4.2.2 Cross-Functional Integration Support: Identify cross-functional applications and technical issues from selected symbiotic functional areas and document the opportunities for resolving issues. Recommend opportunities for identifying and implementing for customers use and DoD-wide integration, resolving issues in requirements, data, applications and infrastructure elements. Also, collect, validate, integrate requirements, plan, manage, analyze, develop migration/integration strategies and report programmatic impacts on the issues such as costs, risk analysis, return on investment, schedule dependencies, and recommend functional and technical solutions. Assist users select common standard/migration/application systems and manage data standardization.

4.2.3 Analysis and Review: Examine functional, management and technical requirements and/or issues to provide effective solutions for integration efforts that include:

* Requirements Analysis

* Compliance with Legal and Regulatory Guidance

* Interoperability

* Architectures

* Common Infrastructure Services

* Open Systems Environment

* Security

* Standards

* Data and Data Sharing

* Cyber Security

* Cloud Computing

* Unified Capabilities

* Functional and Technical Integration

* Benchmarking/Baselining

4.2.4 Documentation: Develop documentation resulting from studies, analyses, assessments, briefings, whitepapers relating to continual improvement and standardization initiatives, system implementations and architectures, engineering designs and information brochures. Provide documented support with integration issues using industry recommended practices with the unique mission critical requirements of customer and the DoD. Documentation may include subject matter originated by the contractor as well as Government-provided topics. Data items to be delivered will be identified in each task order.

4.2.5 Information Dissemination: Provide information dissemination support relating to the technical requirements and functional areas supported by this contract. Conduct activities such as professional development seminars, workshops, demonstrations, trade shows, conferences and briefings relating to enterprise-wide integration issues or programs. Implement an integrated solutions management capability and identify integration issues and address problems such as requirements definitions and specifications, architecture and policy compliance and engineering guideline compliance; identification of cross-functional applications and technical and risk management issues; examination of functional, management and technical requirements and/or issues to provide effective cross-functional solutions for integration efforts, and conduct of activities to facilitate standardized enterprise-wide integration issues and operational deployment.

4.2.6 User Assistance: Develop user assistance end-user facing services and activities, including analysis and review of compliance with legal and regulatory guidance, architectures, common infrastructure services, security and standards.

4.3 Performance Area 3 – Process, Performance, and Strategic Benchmarking: This performance area includes process, program/product, functional, technical, data, and strategic benchmarking efforts to include the development of related benchmarking tools, methods for integration, and metrics. The contractor shall consider industry best practices, current and emerging technologies, information infrastructures, interoperability, information security, and ongoing and future IT systems support. This performance area provides for the baselining of existing legacy processes, products, and metrics, which is the first step in understanding opportunities for improvement. The contractor shall perform the following activities for services required under this performance area:

4.3.1 Process Benchmarking: Define, review, and analyze current business processes and identify strengths, weaknesses, and opportunities for improvement. Provide recommendations to improve weaknesses.

4.3.2 Program/Product Benchmarking: Examine and evaluate functional and technical programs/products and provide an assessment on strengths, weakness, and opportunities for improvement in the areas of cost, schedule, and performance. Review factors include (but are not limited to) operational scope, functional and process relationships, business practices, resource requirements, information security requirements, interoperability requirements, enterprise resource utilization, and cost impacts.

4.3.3 Functional Benchmarking: Define, review, and analyze critical work processes and information needs of users within and across the functional area being examined. This includes functional and cross-functional requirements definition, functional descriptions, functional architectures, requirements validation, and user stories.

4.3.3 Technical Benchmarking: Examine current and emerging technologies for effectiveness and/or potential to support customer needs. These technologies/systems/services may include legacy systems, new technologies, and/or the use of enterprise services.

4.3.4 Data Benchmarking: Review and analyze data, databases and cross-functional data sharing relating to the effectiveness of the information support provided to functional elements of the end-users.

4.3.5 Strategic Benchmarking: Review and analyze data from external organizations that are considered industry bests and make recommendations on what to adopt or the “to be” process.

4.3.6 Benchmarking Tools, Methods, and Metrics: Develop new or modify existing tools, methods, and metrics to enable a disciplined process of benchmarking. Examples include templates, checklists, models, and guidelines.

4.3.7 Support: Performance benchmarking is needed to meet customer requirements and provide for service-level agreements. Provide benchmarking tools and methods of integration that consider current and emerging technologies, end-user agency information infrastructures and ongoing and future IT systems support. Baselining of existing legacy systems is the first step in the selection of migration systems supporting functional activities, which provides an inventory of the “as-is” process and underlying information systems and technology. Key activities include examination and evaluation of functional and technical programs for integration implications, functional and cross-functional requirement definition, functional descriptions, functional architectures, and requirements validation; examination of current and emerging technologies for effectiveness and/or potential to support customer needs; review and analysis of data, database, and cross-functional data sharing; evaluation of existing operations or processes and data; and recommendation of proposed operations/processes, data baselines, and interfaces. Support the development of Service Level Agreement (SLA) metrics based on benchmark results. Provide support for Technical Exchange Meetings (TEM's), design reviews, and other [PPS Benchmarking] meetings. Provide support for site visits, installation, demonstration, and training support as required.

4.4 Performance Area 4 - Business Process Reengineering (BPR): This performance area involves the use of BPR as an approach for improving organization performance and covers the range of BPR activities including services needed to implement new or revised business or functional processes arising from BPR undertakings. The contractor shall assist the government in examining organization goals, objectives, structures/hierarchies, cultures, systems and roles for the purpose of executing a ground-up redesign for achieving long-term, full-scale integration required for the DoDIN or the enterprise level requirements and standards of end-user agencies. Improving performance and reengineering processes includes services in support of, and helping shape, the direction of DoDIN security, including those applications and approaches to network defense required to protect the DoDIN from unauthorized entry and intrusions, as well as measures designed to track and prevent future damage to DoD’s communication capabilities.

4.4.1 Support: Implementation of leveraged web services and the provision of services in a network centric environment require business process reengineering. This contractor shall assist the government with the examination of organizational goals, objectives, processes structure/hierarchies, cultures, systems and roles essential for the provision of enterprise-level technical requirements and standards. For example, existing business processes must be examined and reengineered where necessary to provide for the use of a mediation service, which provides a layer of processing between information producers and information consumers.

4.4.2 Computer Network Defense: The contractor shall assist the government with identifying and migrating existing business processes and maintaining the array of enterprise products, utilizing current GOTS, COTS and by devising methodologies to leverage new technologies, and expand on existing infrastructure and to create more efficiencies in modernization and centralizing of products and technologies in support of IT services.

4.5 Performance Area 5 - Requirements Analysis: Under this performance area, the contractor shall assist the government in design, development, installation, verification and validation testing of optimal application and database solutions for enterprise use, to address government requirements, and configure, test, tune applications and databases to determine the best cross-functional solutions integral to the integration process. The contractor shall develop schedules and implementation plans that identify defined deliverables and project milestones, parallel and interdependent tasks where required, technical approaches and a description of anticipated solution results. The contractor shall also develop data collection tools, create and execute risk management plans, conduct surveys, facilitate meetings with stakeholders, analyze data, elicit, consolidate, refine and validate requirements. The contractor shall ensure that the stakeholder requirements are traceable, complete, consistent, prioritized, unambiguous, validated and testable.

4.5.1 Support for Computer Network Defense Applications: The contractor shall assist the government with researching, designing and developing computer network defense applications leveraging Agile Developmental Processes/or incremental technology development. With the approved research, design, and development, the contractor shall to build, document, test, and certify various applications to remain on the leading edge of emerging technologies designed for network operations management and computer network defense purposes. This includes the necessary research and development of deliverables that may, in the course of their lifecycle, change the end product depending on the maturation of technology and addition of new or improved capabilities. The contractor shall leverage a Risk Management Plan for the execution of this task.

4.6 Performance Area 6 - Market Research and Prototyping: Under this Performance Area, the contractor shall conduct market research analysis for DoD-related information technology and telecommunications technology solutions. The contractor shall conduct informal market research and provide reports on industry capabilities to utilize evolving technologies and skill sets. The contractor shall provide the government inputs to developing and/or reviewing market research material to include, but not limited to: Requests for Information (RFIs), Sources Sought, Market Surveys, Industry Day material, Q&A’s, Determination and Findings (D&Fs), Requests for Quotes (RFQs), and Best Practices. The contractor shall track and adjudicate comments received from within the Agency and Industry. All information must be prepared and coordinated with Government input and direction. The contractor shall provide this support in a manner fully consistent with the FAR, DFARS, DARS, and existing DoD source selection procedures and associated informational guides.

Deliverables:

* Market Research Review, Analysis and Recommendation Report

* Draft Market Research Documentation

* Updated Market Research Documentation

* Comment Resolution Matrix

4.6.1 Market Research for Prototype: Under this performance area, the contractor shall assist the government in researching current market conditions and provide solutions to prevent premature systems obsolescence. The contractor shall assist the government in the operation and maintenance of prototype applications and databases to determine optimal cross-functional solutions for integration concepts and problems integral to the integration process.

4.6.2 Prototype Support: The contractor shall assist the government in defining, development, tailoring, installation, testing, evaluation, operation, and training of prototype systems and services, to include the best commercial off-the-shelf (COTS) solutions, open systems and web services that are National Information Assurance Partnership (NAIP) approved.