SOFGSD Symphony Webinar QnA (20260414).xlsx
XLSX spreadsheet 38 KB Posted
- Attached to
- SOF Global Services Delivery (SOFGSD) Federal contract opportunity
- Solicitation number
- H9240026RE001
- Issued by
- United States Special Operations Command
About this file
This file is a Question and Answer document from a webinar held on April 14, 2026, addressing technical and procedural questions about the Symphony Procurement Suite submission system for the SOF Global Services Delivery (SOFGSD) solicitation. The Q&A clarifies Symphony's access controls, user registration requirements, account administration, and submission processes relevant to SOFGSD proposal preparation. Key guidance includes: subcontractors do not require Symphony registration if primes upload their documentation; any registered user under a company's UEI and CAGE code can view all company information with no restricted viewing roles; primes are responsible for all submitted information regardless of source; Symphony Administrators must actively monitor and control user access; multiple users from one company can contribute to proposals, but only Administrators or Open Market Proposal Managers can submit to the government; and separate email addresses are required for users registering under different UEIs or multiple primes. The document also addresses authentication methods, account activation procedures (with Apex Logic support responding within 2-8 hours Monday through Friday, 8am-8pm ET), and technical requirements such as the 20MB file size limitation per document.
The Q&A further clarifies that Symphony configuration aligns with RFP requirements and will be updated on April 27, 2026, to ensure full compliance; solicitation-related questions should be directed to the program office through Symphony's question submission feature; and the government will provide provisional scores that are subject to final confirmation. Additionally, the document notes that work samples and past performance claims require proper documentation with location references, and that offerors can create custom tags (such as geographic locations) to support their performance factor claims during proposal assembly.
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Text version
Webinar Q&A
| Question ID | Question | Question Category | Answer |
| 1 | If a Teaming Partner registers under the Prime can they view all information uploaded from the Prime or can they be isolated to their own projects? | Symphony Access | There are no restricted viewing roles in Symphony. Any user registered under a given UEI and CAGE will be able to see all information for that company. We recommend the Symphony Administrator grant and remove access as needed. |
| 2 | Can a subcontractor submit CPARS directly to the customer or somehow block the CPARS from being seen from the prime? | Symphony Access | There are no restricted viewing roles in Symphony. Any user registered under a given UEI and CAGE will be able to see all information for that company. We recommend the Symphony Administrator grant and remove access as needed. |
| 3 | To clarify, if I give a sub access to upload documentation, will they be able to view the other work samples, which will contain proprietary data from other subs? | Symphony Access | Yes. Subs do not need to register if the prime will be uploading the subcontractor's info. Users do not need to be registered for their company to be included under Team Members. |
To clarify who needs to register - only users who will be providing information to the proposal need to be registered. If a sub is providing information outside of Symphony so the prime can upload it, they do not need to be registered.
| 4 | Is there any way for a subcontractor to upload a CPARS confidentially? | Symphony Access | The prime is responsible for all information they are submitting, so the system does not allow information to be hidden from them. Symphony does not have "view-only" or restricted roles. All active users can see all the assets in Symphony, therefore Administrators must monitor access carefully. |
| 5 | The Government has encouraged larges to non-exclusively team with multiple small businesses. If subcontractors who register and are approved can view all data, including the active score, work samples, etc, it creates a massive conflict of interest. There is no firewall. | Symphony Access | Symphony leaves access requests up to your company. Administrators must closely monitor these and activate or disable accounts accordingly. The Initial status prevents users from signing in but does not remove the account. Please see Understand Your Account Roles and Permissions. |
| 6 | Please confirm/deny - the Prime contractor will need to submit all documents for the Subs via their own Symphony account? | Symphony Access | Anyone that is a Symphony Administrator or Open Market Proposal Manager (roles set by your Symphony Administrator) within your company may submit the proposal. Anyone that registers and is activated within your company may upload documents for the Prime contractor or any subs/team members. |
| 7 | Can more than one person in my company contribute to the proposal submission in Symphony? | Symphony Access | A company can have as many users registered, and they can all contribute work to the proposal. Only an Administrator or the Open Market Proposal Manager can submit it to the government or retract it for modifications. |
| 8 | Can the offeror post all info, scores, and substantiation documents on behalf of the subcontractors? | Symphony Access | The prime offeror is responsible for making sure all information for the subcontractors is uploaded. The subcontractor can either be provided access under the prime offeror's UEI or the prime can upload it themselves. |
| 9 | So it looks like new small business will not get access to this, correct? | Symphony Access | This question is missing context. Please reach out to the help desk for assistance with Symphony access. Information on the verification documents needed can be found in Register Your Symphony Business Account |
| 10 | "Symphony does not share information across UEIs. Users who have registered under their own companies and also want to add information as a subcontractor will need to use separate accounts for each company they access and upload information to each one." does this mean subs can upload their own docs | Symphony Access | Subcontractors have to option to upload their own documents to the prime's proposal if users from the subcontracting company are registered and activated under the prime's UEI & CAGE. |
| 11 | "subcontractors can upload their own documents to the prime's proposal if users from the subcontracting company are registered under the prime's UEI & CAGE." |
Does this mean that primes can claim subcontractors on their proposals without the subs ever registering for Symphony? Symphony Access Subs do not need to register if the prime will be uploading the subcontractor's info. Users do not need to be registered for their company to be included under Team Members.
To clarify who needs to register - only users who will be directly providing information to the proposal need to be registered. If a sub is providing information outside of Symphony so the prime can upload it, they do not need to be registered.
| 12 | Please drop the correct link to symphony, so I can follow along. | Symphony Login/Registration | https://ussocom-sofgsd.app.cloud.gov/ |
| 13 | All of my companies key personnel have attempted to gain access to SOF-GSD Symphony, and all received a notification that the SAM representative had to authorize, but neither of the two SAM representatives are able to access the SOF-GSD portal to authorize the remaining staff. | Symphony Login/Registration | For SAM POCs to activate other user accounts, they must also have an account at the same Symphony website and for the same UEI and CAGE code. We'll go over registration at the end of the session, or the help desk can provide further assistance. https://industrysupport.apexlogic.com/support/tickets/new |
| 14 | Met with the following, when trying to log in: |
| "Your account is inactive. Your account must first be activated by your Symphony Administrator. Please click the Help link for more information." | Symphony Login/Registration | Please reach out to the help desk for assistance with activation. Information on the verification documents needed can be found in https://gettingstarted.apexlogic.com/support/solutions/articles/35000297114-register-your-symphony-business-account | ||
| 15 | If we register under one UEI and Cage Code, can we change it after registration if our Prime changes? | Symphony Login/Registration | Yes, if you need to make registration changes, submit a ticket to the helpdesk. We will move your registration to the new UEI / CAGE or revoke your account so that you can start over. | |
| 16 | How long before Symphony approves your login or for a ticket to be supported? | Symphony Login/Registration | Apex Logic's SLA is 4 hours, though we usually respond in less than 2 hours. Our hours are M-F 8-8pm ET. Please reach out to the help desk for assistance with activation. Information on the verification documents needed can be found in https://gettingstarted.apexlogic.com/support/solutions/articles/35000297114-register-your-symphony-business-account | |
| 17 | Please detail how my SAM POC would provide the necessary information to be activated as an Administrator and what specifically is required. | Symphony Login/Registration | The SAM.gov POC must submit a ticket to the helpdesk with their SAM entity information for verification. They must include these three specific items: |
1. Their UEI
2. Their Full Name
3. Their Email Address
| 18 | What if you're a non-exclusive teammate and have multiple primes? | Symphony Login/Registration | Security requirements mandate that an email address can only be linked to one company per Symphony website. If you need to register for multiple companies (under multiple primes) on the same site, you must use a unique email for each. It can be any valid address as long as it is not shared with other users. |
| 19 | When you say Prime are you referring to the managing member of the JV? | Symphony Login/Registration | The Prime is either the offering company for the submission or the company that performed the work is considered the Prime in the Project information, even if it did not have privity-of-contract. You can add a project to your company assets and submission(s) if it belongs to you, a team member, or a MRCL, and you would name the company that did the work as the prime on your work smales/projects. |
Note: The company that had privity-of-contract should only be added as a Team Member if it is part of the current offering team.
If this is not the case, use the Project Documents upload screen to add any documentation needed to establish the project as belonging to the correct company and reference it as needed in Project Details and Performance Factors.
20 Is there a problem if we are a sub and we already registered but not under our prime? Does that impact our prime's submission? Symphony Login/Registration There is no impact to the prime if you registered for your own company. However, there isn't a way to share information between companies in Symphony. Everything must be uploaded under the prime offeror's account. Contact us if you need an account moved.
Subs can either send their documents to the prime to upload into My Company > Team Members, or staff from those companies can register under the prime's UEI and Cage code. Once the Symphony administrator approves a sub's registration request, a sub can provide their information and the administrator can remove access when it's no longer needed.
| 21 | Is it expected that all/most subcontractors must use Symphony or is the Prime able to provide Subk materials on their behalf? | Symphony Login/Registration | The prime can upload any information on the subcontractor's behalf, or access can be granted to the subcontractor to do it directly. |
| 22 | Do you have to upload all info again when registering under someone else's CAGE as a sub, if you've already registered with your own CAGE as a prime? | Symphony Login/Registration | Symphony does not share information across UEIs. Users who have registered under their own companies and also want to add information as a subcontractor will need to use separate accounts for each company they access and upload information to each one. |
| 23 | If someone registers under our UEI/Cage, do we have to approve them before they have access? | Symphony Login/Registration | The prime's Symphony Administrators have control over which users can access the system. They must provide initial approval for all users who are not SAM POCs for that company and can also remove access as needed. |
| 24 | Ryan mentioned in his answer that everyone who is participating in the proposal should register. So subs still have to register under the prime even if not uploading anything? | Symphony Login/Registration | No. Team members do not need to register if the prime will be uploading the subcontractor's info. Users do not need to be registered for their company to be included under Team Members. |
To clarify who needs to register - only users who will be providing information to the proposal need to be registered. If a sub is providing information outside of Symphony so the prime can upload it, they do not need to be registered.
| 25 | do you need to register with different email addresses if setting up under different primes as a sub? | Symphony Login/Registration | An email address can only be associated with one company. For access under multiple companies, please register using a unique email address for each. It can be any valid email as long as it's not shared with others. |
| 26 | How do we establish a Symphony Administrator for our company? | Symphony Login/Registration | To establish a Symphony Administrator for your company follow these steps: |
1. Ask your SAM.gov POC to register on the same Symphony website and with the same UEI and CAGE code.
2. The SAM POC must submit a ticket with the SAM entity information for verification. Instructions for this are in Manage Your Symphony Sign-In and Account Activation.
3. Once their account is verified, they can sign in and activate other accounts.
| 27 | How many Admins can one company have in Symphony? | Symphony Login/Registration | There is no limit to the number of Administrators a company can have. Once a SAM POC has been activated as an Administrator, they can add any other users to that group. |
| 28 | Do we need to have our Symphony accounts updated to the QR code as the MFA authenticator? This was a recent requirement for the Oasis+ Symphony. | Authentication | No, only GSA systems have a policy to remove the SMS MFA method. The Symphony site for SOFGSD will still allow SMS for MFA, but we recommend using an MFA app instead. |
| 29 | Where do we get the names of the Primes? | Solicitation Requirements | For questions that are not about how Symphony works, please refer to the SOFGSD RFP at SAM. |
| 30 | For SOFGSD are prime offerors required to list all subcontractors within Symphony? | Solicitation Requirements | For questions that are not about how Symphony works, please refer to the SOFGSD RFP at SAM. |
| 31 | Subcontractors are not required to submit Reps and Certs, Financial Capability, SPRS, Adequate Accounting, etc. Why is this in the subcontractor section? | Solicitation Requirements | Solicitation documents take precedence over Symphony. All team member types, as well as the prime for the proposal can claim various Business Factors, but only some are required per the solicitation. If you don't add information and include that team member in your proposal, you should receive an error if the missing information is required by the RFP. The solicitation configuration within Symphony will be updated on 04/27/2026 to align with RFP requirements for this topic. If you see an error that you think does not align with the RFP, please submit a question to the program within Symphony. |
| 32 | Letters of Commitments are not required for subcontractors. Are the symphony requirements not aligned / compliant with the RFP? | Solicitation Requirements | The solicitation configuration within Symphony will be updated on 04/27/2026 to align with RFP requirements for this topic. |
| 33 | Can you re-explain that NAICS error? Why is that error occuring for a teammate/Sub? | Solicitation Requirements | The solicitation configuration within Symphony will be updated on 04/27/2026 to align with RFP requirements for this topic. |
| 34 | If we are claiming points that can not be clearly validated by documentation, will the Govt accept a validating letter from an authorized POC from the offeror's client? | Solicitation Requirements | We can help with technical questions about how to use the Symphony website, but we cannot answer questions about government rules, timelines, or requirements. |
The solicitation rules are the final word on how to submit your proposal. If you have questions about those rules, please use the "Ask Questions" feature to contact the program office directly.
35 What will be used in lieu of FPDS as it is no longer a current system? Solicitation Requirements We can help with technical questions about how to use the Symphony website, but we cannot answer questions about government rules, timelines, or requirements.
The solicitation rules are the final word on how to submit your proposal. If you have questions about those rules, please use the "Ask Questions" feature to contact the program office directly.
36 What should we select if the customer is a state agency or a private organization? I’m not sure which category we should choose. Solicitation Requirements We can help with technical questions about how to use the Symphony website, but we cannot answer questions about processes or requirements.
The solicitation rules are the final word on what contract types are accceptable. If you have questions about those rules, please use the "Ask Questions" feature to contact the program office directly.
| 37 | It's been mentioned that certain questions in the Past Performance Project creation are important for calculating score, but how do we know which ones are important for that. And does score matter to the government when judging prospective awardees? | Solicitation Requirements | Please refer to section L to understand what information is required for projects. Please refer to Section M of the RFP to understand how the government will be using the proposal's score. |
| 38 | For SOFGSD, do only those subcontractors that are providing work samples need to be listed in Symphony? | Solicitation Requirements | Yes. |
| 39 | If a subcontractor wants to submit their CPARS separately, how would they do that. How would I access that information to attach it to my proposal? | Solicitation Requirements | We can help with technical questions about how to use the Symphony website, but we cannot answer questions about government rules, timelines, or requirements. |
The solicitation rules are the final word on how to submit your proposal. If you have questions about those rules, please use the "Ask Questions" feature to contact the program office directly.
| 40 | If we are only claiming CMMC Level 2 Self-Assessment complete, please confirm that gets uploaded in the SPRS link. Unless we have a certification from a C3PAO, we will not have an upload for the CMMC link, correct? | Solicitation Requirements | Please refer to section L2.10.1 for documentation required for SPRS. Please refer to section L2.10.2 for documentation required for CMMC. |
| 41 | Does the score matter to the government? | Solicitation Requirements | Please refer to Section M of the RFP to understand how the government will be using the proposal's score. |
| 42 | What if those business systems factors are required to be included in a proposal volume per the solicitation? Do we submit the entire proposal volume as the supporting documentation? Or do we have to submit the FCL as part of Volume I and then also pull that proof of FCL out and submit it by itself? | Solicitation Requirements | Symphony is configured to align with all the requirements of the SOFGSD RFP and you only need to submit one time. General information for using Symphony to submit a proposal for an open market solicitation, along with links to specific guidance on each step, can be found in Assemble and Submit Your Proposal. |
| 43 | Categories 1 and 6 are relegated to the Tier 1 Offeror only IAW Section L of SOF GSD Solicitation and HTRO. We will not be providing this info for our subcontractors. Is this a safe assumption? | Solicitation Requirements | We can help with technical questions about how to use the Symphony website, but we cannot answer questions about government rules, timelines, or requirements. |
The solicitation rules are the final word on how to submit your proposal. If you have questions about those rules, please use the "Ask Questions" feature to contact the program office directly.
44 Are the "locations in file" references that we provide sufficient or should we also provide some kind of reference matrix? Solicitation Requirements We can help with technical questions about how to use the Symphony website, but we cannot answer questions about government rules, timelines, or requirements.
The solicitation rules are the final word on how to submit your proposal. If you have questions about those rules, please use the "Ask Questions" feature to contact the program office directly.
45 Please confirm that we are not submitting the file named, "Atch 02 SOFGSD HTRO Self Score Matrix" through the Symphony portal. Solicitation Requirements We can help with technical questions about how to use the Symphony website, but we cannot answer questions about government rules, timelines, or requirements.
The solicitation rules are the final word on how to submit your proposal. If you have questions about those rules, please use the "Ask Questions" feature to contact the program office directly.
46 For HTRO Category 2, if one Work Sample has 5 CONUS, 5 OCONUS, Germany and Korea . . . does that max out the Points for Category 2? Or are we counting 5 CONUS, 5 OCONUS, Germany and Korea per 5 Work Samples? Solicitation Requirements We can help with technical questions about how to use the Symphony website, but we cannot answer questions about government rules, timelines, or requirements.
The solicitation rules are the final word on how to submit your proposal. If you have questions about those rules, please use the "Ask Questions" feature to contact the program office directly.
| 47 | Do you have to submit supporting documentation under My Company, but also in the Submission Documents section? | Business Factors & Submission Documents | Please refer to our SOFGSD Master Crosswalk located at this link for information on where to initially claim various RFP elements: https://industrysupport.apexlogic.com/support/solutions/articles/35000314798-sofgsd-master-crosswalk-quick-reference |
| 48 | If you don't submit a Business Factor under the My Company Section and only submit it under the Submission Document section, will it create a submission error in Symphony? | Business Factors & Submission Documents | The system looks for documents in the areas specific to each requirement. If a document is uploaded to another location (i.e. if a Business Factor document is uploaded as a Submission Doc instead), the system will give an error for a missing document. |
| 49 | Does Symphony require CUI documents to be named as such? | Document Upload | The system accepts CUI documents and has no specific file name requirements for them. |
| 50 | Is there any file size limitation? Say you have a 300 page PWS. | Document Upload | When uploading documents, each file must be smaller than 20 MB. |
| 51 | Where was the breakout of the requirements? (the previous screen) | Help Desk Support Documentation | Our SOCOM reference materials are located at this link: https://industrysupport.apexlogic.com/support/solutions/35000160321 |
| 52 | Will the Govt align requirements to the solicitation to avoid any confusion regarding what is required? | Help Desk Support Documentation | Our SOCOM reference materials are located at this link: https://industrysupport.apexlogic.com/support/solutions/35000160321 |
| 53 | The reps and certs don't pull from SAM? | My Company > Business Factors | The system cannot pull reps & certs from SAM. They must be uploaded by the offeror. |
| 54 | If I am submitting an IDIQ (Multi-Award) with multiple TOs, which one of the contract types do we use? There is TO under a single/multi-award IDIQ, but no single/multi-award IDIQ with TOs under it. | My Company > Projects / Past Performance | You are able to add a project that is MA-IDIQ and provide multiple TO numbers for it. |
| 55 | So we can only keep 5 past performance examples at a time? | My Company > Projects / Past Performance | The system will allow you to create as many work samples as you want. You can then select which ones will be included in the proposal, up to the maximum of 5 projects. |
| 56 | Can we add additional team members that are not included in the team that is submitting work samples? | My Company > Team Members | No |
| 57 | Does the Govt intend to start ANSWERING questions prior the closing date of questions? | Program Policy | We can help with technical questions about how to use the Symphony website, but we cannot answer questions about government rules, timelines, or requirements. |
| 58 | Can you see questions asked by other companies or will that be given once posted to SAM? | Q&A | You will only be able to see your own questions until the program publishes responses. |
| 59 | Is it possible to add returns between lines in the questions? | Q&A | Yes, the program will see returns/white space between lines when replying to a question within Symphony. |
| 60 | Will the legend be aligned to the categories? i.e Korea, or "retention" | Submission > Projects/ Past Performance | The Tag Legend values are fixed because these are project attributes common to many solicitations. Offerors can create their own tags (e.g. Korea) and claim them in the solicitation-specific performance factors during proposal assembly. |
| 61 | Please be sure to show us to create our own tags (e.g. Korea) and claim them in the solicitation-specific performance factors during proposal assembly. | Submission > Projects/Past Performance | There is a field next to each past performance claim within a project added to a submission. This is where you should indicate the location within the supporting documentation that the program can use to validate your claim. You can indicate within the document by adding a comment to the pdf file. |
| 62 | Where do you claim points? | Submission > Projects/ Past Performance | Most points stem from experience claims within a proposal once a project is added |
| 63 | When he showed the error for selecting Germany for point was confusing. It seemed like he said that he already claimed Germany for OCONUS and that caused an error? That would imply that you cannot claim Germany for OCONUS, which I cannot image that is the case. | Submission > Projects/Past Performance | The system validates that the allowable maximum for project claims (e.g. OCONUS: Germany) has not been exceeded. It will give an Invalid Score if too many claims have been made. |
| 64 | I am logged in under Score Card and there are no categories there at all. just error codes. | Submission > Score Card | If you have not made any claims within your proposal, there will be nothing to provide a score for. Errors will be present for any required data found missing. Refer to the solicitation requirements to understand what is required. |
| 65 | How does the system score things like past performance without any human oversight? | Submission > Score Card | All scores are provisional until confirmed by the government. |
https://offerorsupport.apexlogic.com/support/solutions/articles/35000297117-understand-your-account-roles-and-permissionshttps://gettingstarted.apexlogic.com/support/solutions/articles/35000297114-register-your-symphony-business-accounthttps://ussocom-sofgsd.app.cloud.gov/https://gettingstarted.apexlogic.com/support/solutions/articles/35000297114-register-your-symphony-business-accounthttps://offerorsupport.apexlogic.com/support/tickets/newhttps://offerorsupport.apexlogic.com/support/solutions/articles/35000297116-manage-your-symphony-sign-in-and-account-activationhttps://offerorsupport.apexlogic.com/support/solutions/articles/35000297144-assemble-and-submit-your-proposalhttps://industrysupport.apexlogic.com/support/solutions/articles/35000314798-sofgsd-master-crosswalk-quick-reference
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