Attachment_6_-__QASP_Matrix_NSW_IESS_Support.doc
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United States Special Operations Command
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Attachment 6 - QASP Matrix NSW IESS Support
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Quality Assurance Surveillance Plan (QASP) MATRIX
| Deliverable or Service Requirement |
| Measurement/ Metric |
| Performance Standards |
| Method of Surveillance |
| Frequency |
| Maximum Error Rate |
| Procedures to be taken when performance standards are not met |
| Modernization Plan |
| Completeness |
Timeliness Completeness of the plan.
Ability to meet deadlines as directed and required.
Unannounced inspections conducted by the Contracting Officer’s Representative (COR) or the COR’s Technical Assistant (TA).
Customer Feedback
| Once |
| 5% |
| Positive: Letters of Commendation and/or Appreciation, favorable performance reviews. |
Negative: Poor performance will be documented.
Inspection/Acceptance and FAR Clause 52.212-4(a) and Termination for Cause FAR Clause 52.212-4(m) and 52.246-4 Inspections of Services.
| Preventive Maintenance Plan |
| Completeness |
Timeliness Completeness of the plan.
Ability to meet deadlines as directed and required.
Unannounced inspections conducted by the COR or TA.
Customer Feedback
| Monthly |
| 5% |
| Same as above. |
| Maintenance, Repair, and Replacement |
| Dependability |
Availability
Quality Dependability and performance of personnel.
Quality of work performed.
Unannounced inspections conducted by the COR or TA.
Customer Feedback
| Once |
| 5% |
| Same as above. |
| Configuration Management Equipment Lists |
| Accuracy |
Dependability
Availability
Timeliness Accuracy of data.
Dependability and performance of personnel.
Ability to meet deadlines as directed and required.
Unannounced inspections conducted by COR.
Customer Feedback
| Monthly |
| 5% |
| Same as above. |
| Configuration Management (As-Built) Drawings |
| Accuracy |
Dependability
Availability
Timeliness Accuracy of data.
Dependability and performance of personnel.
Ability to meet deadlines as directed and required.
Unannounced inspections conducted by COR.
Customer Feedback
| Monthly |
| 5% |
| Same as above. |
Technical Documentation
Completeness
Timeliness Completeness of documentation.
Ability to meet deadlines as directed and required.
Unannounced inspections conducted by COR.
Customer Feedback
| Monthly |
| 5% |
| Same as above. |
| Technical Refresh Plan |
| Accuracy |
Completeness
Timeliness Accuracy of data.
Completeness of documentation.
Ability to meet deadlines as directed and required.
Unannounced inspections conducted by COR.
Customer Feedback
| Monthly |
| 5% |
| Same as above. |
| Equipment / Material Inventory |
| Accuracy |
Completeness
Timeliness Accuracy of data.
Completeness of documentation.
Ability to meet deadlines as directed and required.
Unannounced inspections conducted by COR.
Customer Feedback
| Monthly |
| 5% |
| Same as above. |
| Monthly Status Report |
| Accuracy |
| Delivered on time and as required. |
| Unannounced inspections conducted by COR. |
Customer Feedback
| Monthly |
| 0% |
| Same as above. |
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