Attachment_1_-_PWS_NSW_IESS_Support_-_KMW_MOD_10_AUGUST.docx

PERFORMANCE WORK STATEMENT

NAVAL SPECIAL WARFARE COMMAND

INTEGRATED ELECTRONIC SECURITY SYSTEM (IESS)

SUPPORT

1.0 INTRODUCTION

Naval Special Warfare Command (NAVSPECWARCOM) Force Programs Office is responsible for the physical security and force protection of personnel assigned to its headquarters command and subordinate activities. General physical security is enabled by Access Control Systems (ACS), Close-circuit televisions (CCTV), and Intrusion Detection Systems (IDS). Collectively, these systems form an integrated electronic security system (IESS) capability designed to detect unauthorized intrusion into secured areas and control access of personnel, buildings, and interior spaces.

Naval Special Warfare (NSW) is developing an enterprise plan to standardize and connect disparate ACS, CCTV, and IDS systems across its enterprise that meet appropriate Federal, State, and Local regulations as well as Industry standards. This plan targets the standardization and integration of IESS capabilities among major East and West commands. This plan also extends IESS support to other stateside and overseas locations. In support of this effort, NSW requires contractor support to sustain continuous operations for NSW’s enterprise IESS. The primary places of performance shall include, but is not limited to, the following locations: San Diego, CA; Virginia Beach, VA; Oahu, HI; Stennis, MS; and Homestead, FL. Contractor may be required to travel to CONUS/OCONUS locations in performance of duties. The specific place(s) of performance will be identified in each Task Order Performance Work Statement.

2.0 OBJECTIVE

Provide technical services for the life-cycle support of NSW IESS systems across its enterprise to include: initial modernization, preventive maintenance, software/firmware updates, configuration management, unscheduled maintenance/repair, repairable equipment repair, end-of-life replacement, equipment/material inventory management, emergency maintenance, and special projects. The installed systems will be modified as needed over the period of performance of the contract in order to continue to provide a fully functional system that meets all current security and operational requirements. These systems must enable and enhance physical and electronic security measures designed to protect NSW people, information, and infrastructure.

The following references are required as applicable. In addition, the contractor will comply with applicable Federal, State, and Local regulations as well as Industry standards.

5.0 SPECIFIC REQUIREMENTS

5.1 General Requirements

5.1.1 The contractor shall perform life cycle support activities for the sites/facilities and equipment at any operating location for NSW. Summary tasks include: initial modernization, preventive maintenance, software/firmware updates, configuration management, unscheduled maintenance/repair, repairable equipment repair, end-of-life replacement, equipment/material inventory management, emergency maintenance, and special projects. Decisions related to these tasks shall be guided by threat assessments, appropriate risk mitigation measures, and economic return on investment.

5.1.2 The contractor shall supply all parts, labor, materials, equipment, tools, consumables, supervision, and other resources necessary to accomplish all tasks.

5.1.3 Contractor personnel assigned under this contract shall be certified by the security system software manufacturer in that system’s design and installation, configuration, and operation and administration.

5.2 Initial Modernization

5.2.1 Assessment – Initial modernization applies to any hardware or software that is broken beyond repair or outdated and no longer supportable, where time critical replacement is needed. Immediately upon contract award, the contract awardee will be issued a task order to perform an assessment of the IESS components at NSWG-4 and NWSG-10 in Little Creek, VA to determine what will be required within these initial modernization services. Based on the results of the assessment, the vendor shall submit a modernization quote to the Government within 10 days of contract award.

5.2.2 Once the modernization quote has been negotiated with the Government, a task order will be issued for the modernization. Upon task order award, the contractor shall acquire, install, integrate, and test the hardware or software.

5.3 Preventive Maintenance

5.3.1 A Preventive maintenance (PM) action is an inspection or test to ensure every integrated component works according to the manufacturer’s specifications. Preventive maintenance also includes cleaning, adjusting, and servicing system components to ensure they are in optimal operational condition. PM services shall include all consumable parts, labor, and expenses.

5.3.2 The contractor shall develop a Preventive Maintenance Plan (PMP). Upon government approval, the contractor shall execute preventive maintenance actions in accordance with the plan. Subsequent review and updates of the preventive maintenance plan shall be performed quarterly and submitted to the COR for approval.

5.3.3 The contractor shall notify the government on necessary repairs, additions or modifications to the security system discovered during PM. If the government choses to replace or add equipment, this shall be accomplished as an unscheduled maintenance/repair.

5.3.4 Software/Firmware Updates

5.3.4.1 Firmware releases by the manufacturer for any system hardware shall be installed within 30 calendars days of firmware release date (not necessarily coinciding with other scheduled maintenance services). Software patches, updates, and new releases for all installed software on all IT equipment shall be installed and the systems tested for stability and correct operations during all Preventative Maintenance services. Under no circumstances shall installed software on security system equipment be allowed to exceed the 30 days to provide the most current updates or security patches.

5.3.4.2 The contractor is responsible for ensuring that the operating systems (OS), anti-virus programs, and all installed applications (security system software and accessory software including office productivity and photo manipulation) are kept up-to-date with current updates, security patches, and similar. These updates shall occur during the next regularly scheduled preventative maintenance visit. The contractor shall notify the COR in the event that the next preventative maintenance visit in not within 30 days from release of updates, patches, or similar.

5.3.4.3 Preventative Maintenance shall include a Software Support Agreement with the integrated security system software manufacturer. All necessary licenses shall be included in the agreement. The Contractor must be an authorized representative of the integrated security system software and must be fully trained and certified to operate and maintain that system. The Software Support Agreement shall include software patches and installation of such within one month of release (not necessarily coinciding with other scheduled maintenance services).

5.3.4.4 Security Managers shall be trained when software has been updated, at the time of the upgraded software installation.

5.3.4.5 Security Technical Implementation Guide (STIG) Requirements. All computer equipment, operating systems, applications, and peripheral devices installed to support this system must meet any applicable STIG requirements (http://iase.disa.mil/stigs/index.html). The contractor must ensure that all proposed equipment and systems meet all current STIG requirements to the satisfaction of the Government prior to procurement and/or installation.

5.3.5 Configuration Management

5.3.5.4 The contractor shall inventory other supporting documentation. Where technical documentation is missing on key systems and components, the contractor shall contact the manufacturer or vendor to obtain an electronic copy of technical documentation and deliver it to the government for posting.

5.3.5.5 The CM information maintained is sensitive and considered For Official Use Only (FOUO), and as such shall be maintained only on protected IT systems. Protected IT systems are defined as systems or storage locations that require authentication or need-to-know credentials for access. All information produced under this contract is developed exclusively for the use of the government and remains the property of the government. The contractor may have one copy of as-built drawings at the contractor’s local office and one copy on-site. Although drawings are unclassified, they are not for distribution without the written approval of the COR. The contractor shall account for all drawings created or copied. At the termination or expiration of this contract, the contractor shall deliver all (and not retain) CM materials to the site Security Manager(s) or follow-on contractor via an acceptable transfer medium. The contractor shall destroy all drawings no longer accurate or required according to COMNAVSPECWARCOMINST 5210.1.

5.3.5.6 The government will use HP Records Manager (formerly HP TRIM), or similar database to archive all inventory records, as-built drawings, and other supporting documentation.

5.4 Unscheduled Maintenance/Repair

5.4.1 The contractor shall perform corrective or unscheduled maintenance. Unscheduled maintenance/repair refers to maintenance and repair tasks of a minor nature. This can involve contractor labor to resolve issues or include repairs to or replacement of IESS system components in order to bring the system back to full normal operation. The contractor or the government may identify unscheduled maintenance/repair. The COR will assign a priority and required completion date to the work. The contractor shall install, integrate, and test any equipment that is replaced or repaired and returned to service. Work shall be performed during normal operation times on Monday – Friday, no holidays or over-time is permitted.

5.4.2 Repairable Equipment Repair

5.4.2.1 Repairable equipment is any hardware component that can be economically repaired and returned to service. The government will not accept refurbished equipment in exchange for a repair. If the hardware cannot be repaired it shall be replaced. The contractor shall accomplish equipment repair under the guidelines of unscheduled maintenance/repair.

5.4.2.2 For equipment under warranty, the contractor shall obtain all services required to have repairable equipment repaired and returned to the service or to the government’s inventory of spares.

5.4.2.3 For equipment that is not under warranty and is determined to be economically feasible to repair, the contractor shall be responsible for the obtaining the services required to have the repairable equipment repaired and returned to service or inventory.

5.4.3 End-of-Life Replacement

5.4.3.1 End-of-life replacement is the replacement of any hardware or software that is: broken beyond repair, outdated and no longer supportable (i.e. repairs or upgrades) by the manufacturer, no longer interoperable with the system it is a part of, or no longer has the capacity to meet system requirements (e.g. server processor, storage, or RAM). The contractor shall accomplish end-of-life replacement under the guidelines of unscheduled maintenance/repair.

5.4.3.2 The contractor shall develop a Technical Refresh Plan (TRP). Upon government approval, the contractor shall execute technical refresh maintenance actions in accordance with the plan. Subsequent review and updates of the technical refresh plan shall be performed quarterly and submitted to the COR for approval.

5.4.4 Equipment/Material Inventory Management

5.4.4.1 The government will own and store any equipment and material inventories. The contractor shall manage site inventory of equipment and material spares. The contractor shall determine high- and low-level inventory needs based on usage trends. The contractor shall use a Microsoft Excel to manage this inventory and will record: stock number, nomenclature (Common Name), quantity on hand, low-level quantity, high-level quantity, expiration date (if applicable), reorder date, and received date.

5.4.4.2 The contractor shall develop the initial equipment/material inventory and submit to the COR for approval. Subsequent verification and updates to equipment/material inventories shall be performed quarterly and submitted to the COR for approval.

5.4.4.3 The contractor shall manage equipment and material warranties. The contractor shall cite in the monthly status report equipment or materials approaching warranty expiration and warranties expired. For example, most batteries have a three year warranty. As the contractor replaces batteries, the contractor shall mark the battery with a purchase date in order to track battery warranty.

5.4.4.4 The contractor shall not include any contractor consumables as part site inventory. Examples of contractor provided consumables are: electrical tape, cleaning rags, brushes, etc. Approved consumables for site inventory are such items as cleaners, lubricants, fuses, and lamps.

5.5 Emergency Maintenance

5.5.1 Emergency maintenance is any activity that requires immediate action to prevent loss of equipment or mission critical function. Emergency maintenance services shall include all troubleshooting and repair or replacement of all covered equipment. The contractor shall accomplish emergency maintenance as directed by the COR. The contractor shall accomplish emergency maintenance under the guidelines of unscheduled maintenance/repair.

5.5.2 For emergencies that will result in the loss of equipment or mission critical function for which there is no remedial work around, the contractor shall respond within two hours of being notified by the COR. For all other emergencies, the contractor shall respond within 24 hours of being notified by the COR.

5.6 Special Projects

5.6.1 The government anticipates the need to add, remove or modify equipment in existing IESS systems over the course of the contract. Examples of special projects include: adding buildings or doors to be covered by ACS; replacement of motion sensor with exit card readers; relocation of controller enclosures and interface components; migration of ACS database to upgraded ACS control computers; ACS database software upgrades required to maintain system warranty; installation of additional PIR motion sensors or other IDS components; upgrading controller cards required for ACS database software compatibility; installation of additional fixed or PTZ cameras to CCTV network; or replacement of CCTV multiplexers, controllers, and/or NVR to increase capabilities.

5.6.2. Upon request by the government, the contractor shall prepare a quote with estimates of hardware/software costs and labor hours to complete such an installation and provide to the COR within 10 calendar days of the government request. The COR shall review and approve all special projects. The Contracting Officer shall issue a task order to the contract before any upgrade or modification project begins.

5.6.3 The contractor shall follow the requirements for configuration and inventory management in the execution of these special projects.

5.6.4 The contractor shall install, integrate, and test any equipment that is included as part of the project.

6.0 SECURITY REQUIREMENTS

6.1 Security will be in accordance with the attached DD254. Contractor team individual(s) supporting this task will be U.S. citizens cleared at the Secret level at the start of the task

6.2 The contractor shall insure requirements for safeguarding classified information and classified materials, for obtaining and verifying personnel security clearances, for verifying security clearances and indoctrination of visitors, for controlling access to restricted areas, for protecting government property, and for the security of automated and non-automated management information systems and data are fulfilled. The contractor's management system shall prevent unauthorized disclosure of classified and sensitive unclassified information. The government shall be immediately notified if any security incident or any indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information.

6.3 The contractor shall provide security management support. Typical efforts include, but are not limited to, performing classified document control functions, classified materials inventories, program access requests, preparing and monitoring personnel indoctrination and debriefing agreements, and maintaining and using security-related databases.

7.0 GOVERNMENT FURNISHED INFORMATION

7.1 The government will furnish all exiting system and equipment configuration and inventory artifacts after award of this contract.

7.2 The government will furnish access to the HP Records management system.

7.3 The government will provide a list of contacts to approve requests for work outside of normal working hours, gain access to restricted areas, or permission to perform life cycle support activities that may affect the day-to-day operations of the facility within ten days of contract award. All requests and authorizations must be in writing, preferably email, and summarized in the monthly report.

8.0 GOVERNMENT FURNISHED MATERIAL/EQUIPMENT

8.1 There may be occasions where the government will purchase and provide materials and equipment. The government will notify the contractor by email when this occurs.

8.2 The government will dispose of non-repairable or non-reusable equipment (e.g., cameras, DVD recorders, control panels, etc.) in accordance with local policies and procedures.

9.1 The COR will coordinate any Government-provided transportation to geographically remote or inaccessible Government sites such as San Clemente Island. CA.

9.2 The COR will arrange military airlift flights and/or barges to outlying post and training facilities not accessible by land.

10.0 CONTRACTOR FURNISHED MATERIAL/EQUIPMENT

10.1 The Contractor shall furnish all material and equipment required in the execution of this contract. This shall include items such as: software; software licenses; hardware; and materials/equipment ancillary to the installation, operation, maintenance, and access to IESS system components. The also includes any necessary lifting equipment (e.g., scissor lift) required to complete these tasks.

10.2 The contractor shall use the following software tools to support activities under this contract: Microsoft Office suite, Microsoft Project, Microsoft Visio, and AutoCAD. It is the contractor’s responsibility to maintain compatibility with the government systems.

11.0 TRAVEL REQUIREMENTS

11.1 The government seeks to have technical support personnel reside within the area where work is to be performed under this contract. Therefore, the government does not anticipate a need for contractor personnel to travel.

11.2 Should travel become necessary, the contractor shall submit an email request, to the COR, for coordination and approval; prior to initiating any travel plans. All travel claims shall reference the e-mail, letter or phone call that granted approval. Failure to gain prior approval may result in disallowance of invoiced travel costs.

12.0 DELIVERABLES

The contractor shall make the following deliverables:

· Updates due the first business day of each quarter thereafter

· Planned changes summarized in monthly status report

· Delivered as email attachment

· Due 15 calendar days following any system change or alteration

· Due the first business day of each quarter thereafter

· Changes summarized in monthly status report

· Final Audit due 30 days before the end of contract

· Delivered on CD

· Due 15 calendar days following any system change or alteration

· Due the first business day of each quarter thereafter

· Changes summarized in monthly status report

· Final Audit due 30 days before the end of contract

· Delivered on CD

· Due 15 calendar days following any system change or alteration

· Due the first business day of each quarter thereafter

· Changes summarized in monthly status report

· Final Audit due 30 days before the end of contract

· Delivered on CD

· Updates due the first business day of each quarter thereafter

· Planned changes summarized in monthly status report

· Delivered as email attachment

· Due the first business day of each quarter there after

· Changes summarized in monthly status report

· Final Inventory due 30 days before the end of contract

· Delivered as email attachment

· Content to include:

· Preventive Maintenance performed

· Configuration Audits performed

· As-built Drawings updated

· Technical Documentation updated

· Unscheduled/Repair Maintenance performed

· Repairable Equipment repaired

· End-of-Life Replacements

· Equipment/Material Inventory Management

· Emergency Maintenance performed

· Other notable on-site support activities

· Due the fifth business day of each month

· Due annually NLT 31 October and/or at contract completion

13.0 OTHER CONDITIONS AND REQUIREMENTS

13.1 Normal working hours for this contract shall fall between the hours of 6:00 AM to 6:00 PM Monday-Friday. The contractor shall schedule employees to assure availability during normal working hours.

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Naval Special Warfare Command via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil.

15.0 QUALITY ASSURANCE (QA)

The Government shall evaluate the Contractor’s performance under this contract using the methods of surveillance specified in the Quality Assurance Surveillance Plan (QASP). The Government shall record the surveillance observations. When an observation indicates defective performance, the Government representative shall request the Contractor representative to initial the recorded observations.

The following items have been identified for surveillance in accordance with the QASP: Modernization Plan; Modernization; Preventive Maintenance Plan; Preventative Maintenance; Repair and Replacement; Configuration Management Equipment Lists; Configuration Management (As-Built) Drawings; Technical Documentation; Technical Refresh Plan; Equipment / Material Inventory; and Monthly Status Report.

16.0 COR AND POINT OF CONTACT

The Contracting Officer’s Representative (COR) is Mr. Ken Warburton, N01FP, who can be reached at (619) 537-1230 or via email at kenneth.warburton@navsoc.socom.mil. He serves as the point-of-contact for this effort.