SITEC-Industry Day Briefings-Day2.pdf

US Special Operations Command

The overall classification of this briefing is:

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SITEC Industry Days

Day 2

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Welcome and Day 2

Opening Remarks

Briefer: Mr. Tony Davis, Program Manager for C4P

Date: 08 April 2010

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Enterprise Networks (Single Award)

Briefers: Mr. Jeff Schnitzer, Assistant

Program Manager, C4 Services

Mr. Greg Brauer, J6 Contract Manager

UNCLASSIFIED

Enterprise Networks

Intent:

Provide Management Support and Transition Services to support the ITMO in managing the initial transition planning, execution, stabilization, and post-transition review of the Enterprise Network

Service Area

Provide IT service delivery management support services to

USSOCOM for the ongoing IT lifecycle operations management of

Enterprise Networks throughout the life of the contract

– Service Strategy

– Service Design

– Service Change

– Service Operation

– Continual Service Improvement

Enterprise Networks

Summary Scope of Services

Item Summary

Enterprise Networks Operations and Administration

• Provide full lifecycle support for the USSOCOM Global Network

Control Center (GNCC) - monitor, maintain, configure, tune, and report on network health and status

• Identify/provide initial response to automatic alerts

• Configure the GNCC management and monitoring systems

• Lifecycle management of network-related devices within the Data

Center

• Support Enterprise SIF Integration for related Enterprise

Networks assets

• Support SIE planning and engineering efforts related to

Enterprise Networks

• Support COOP/DR activities

Wide Area Network (WAN)

Metropolitan Area Network (MAN)

Campus Area Network (CAN)

• Install, tune, test, monitor, upgrade, patch, break/fix, and manage all USSOCOM WAN, MAN, and CAN infrastructure environments

• Support all transmission facilities including: point-to-point circuits;

dedicated Internet connections; broadband Internet connections;

Internet based VPNs; wireless communications connections

• Service ends at a facilities ingress termination points; does not include intra-facility LAN/VLAN

Enterprise Networks

Summary Scope of Services

Item Summary

Virtual Private Networks • Provide full lifecycle support VPN methods for remote users/ mission partners to securely connect to designated SIE network enclaves

• Includes dedicated site-to-site VPN connectivity on a shared public IP network

Voice Services • Install, test, operate, maintain, and manage network voice communications systems

• Support VoIP and digital voice network infrastructure

• Does NOT include POTS / Legacy PBX infrastructure

Video Services • Configure, install, upgrade, maintain, and operate video infrastructures (garrison or deployed)

• Limited to the VTC infrastructure, including the Multi-Point

Control Units (MCUs) – does NOT include on-site maintenance and management of VTC equipment

Information Assurance Services • Network-based Intrusion Detection Service (NIDS)

• Host-based Intrusion Detection Service (HIDS)

• Firewall engineering and management

• Access control list engineering and management

Enterprise Networks

Summary Operational Profile

Item Summary

User Base • 75,000 Government and Contractor Users

Service Availability • 24 Hours Per Day

• 365 Days Per Year

Geographic Locations • Global Network Command Center (GNCC) – Tampa, FL

• SOF Strategic Entry Points (SSEPs) – Florida, North

Carolina, Hawaii, Germany, Qatar

• SCAMPI Nodes - Multiple CONUS/OCONUS

• Deployed Communication Nodes – Multiple

CONUS/OCONUS

Anticipated Fixed

Pricing Units

• Routers

• Switches

• Firewalls

• Managed Circuits (Voice, Data, Video)

Enterprise Networks

Summary Technical Profile

Item Summary

Networks • SIE consists of multiple security enclaves

• NIPRNet - Unclassified

• SIPRNet - Secret

• JWICS – Top Secret / SCI

• Additional enclaves exist within SIE for Focal Point Networks and

Special Access Programs (SAP) Networks

• Instances of Component network enclaves

Primary Support Software • Orion SolarWinds, v9.5

• HP Openview vB.07.53

• SCOM 2007

• SCCM/SMS

• Integrated Management VOIP Monitoring Manager, v3.6

• BMC Remedy, v6.3 and v7.1

• Securify, Intellitactics Security Management, Symantec Antivirus, McAfee Virus Scan Enterprise, CheckPoint PointSec Protector, Retina e-Eye Digital Security, Veritas Netbackup

Hardware • CISCO Enterprise Class Network Devices – Switches, Routers, and Firewalls

• Riverbed Steelhead Appliance for Network Optimization

• Instances of specialty/proprietary equipment for encryption

Enterprise Networks

Service Level Requirements

Management

Service Improvement on Plan

Performance Management Satisfaction

Rate

IT Service Integration and Delivery

Performance Management

Configuration, Asset, and Reported

Accuracy

Change and Release Without Incidents

Supporting Agreements

Service Operations

Release and Change Requestor

Satisfaction

Accountability for Ticket Ownership

Request Management/Fulfillment

Satisfaction

Event Management – Monitoring

Threshold Effectiveness

Enterprise Networks – Data, Voice, Video

Critical Services Throughput

Capacity Management

Security Incident Alert Response

Install / Active New Circuits

Network Availability

Quality of Service

Critical Video and Voice Failover

Questions and Answers

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Data Center (Single Award)

Briefers: Mr. Jeff Schnitzer, Assistant

Program Manager, C4 Services

Data Center

Intent:

Provide Management Support and Transition Services to support the

ITMO in managing the initial transition planning, execution, stabilization, and post-transition review of the Data Center Service

Provide IT service delivery management support services to USSOCOM for the ongoing IT lifecycle operations management of the Data Centers throughout the life of the agreement

– Service Strategy

– Service Design

– Service Change

– Service Operation

Data Center

Summary Scope of Services

Item Summary

Data Center Operations and

Administration

• Provide full lifecycle support for all aspects of the Data

Center - monitor, maintain, configure, tune, and report on computing environment health and status

• Servers and Storage

• Messaging

• Collaborative

• Active Directory

• Enterprise Database

• Identify/provide initial response to automatic alerts

• Configure the Data Center management and monitoring systems

• Support COOP/DR activities

Service Component Computing

Operations and Administration

• Provide full lifecycle support for Service Component

Computing Operations - monitor, maintain, configure, tune, and report on computing environment health and status

• Provide full lifecycle support for Component-unique servers, backup, and physical databases

Data Center

Summary Scope of Services

Item Summary

Enterprise Portal Infrastructure • Lifecycle support for all aspects of the Enterprise Portal

Infrastructure - monitor, maintain, configure, tune, and report on the Enterprise Portal health and status including:

• Underlying Hardware

• Portal Software

• Physical Database

Enterprise SOF Integration

Facility (SIF) Management and

Integration

• Operate enterprise SIF

• Support SIF integration efforts (including Information

Assurance-related activities)

• Support planning and engineering efforts related to Data

Center

Information Assurance

Services

• Support Information Assurance operations activities

Data Center

Summary Operational Profile

Item Summary

User Base • 56,000 Government and Contractor Users

• Does not include support for JSOC or TSOCs

Service Availability • 24 Hours Per Day

• 365 Days Per Year

Geographic Locations • USSOCOM Compound: MacDill AFB - Tampa, FL

• GISA Facility: Fort Bragg – Fayetteville, NC

• Component-unique Computing Facilities

Anticipated Fixed

Pricing Units

• Servers by Operating System Type (production/test) –

Critical / Non-Critical

• Storage in Terabytes

• Number of Active Directory Domains

Data Center

Summary Technical Profile

Item Summary

Networks • Processing supported at three levels of classification

• NIPRNet - Unclassified

• SIPRNet - Secret

• JWICS – Top Secret / SCI

• Environment interconnected within USSOCOM domain to Service

Component nodes

Primary Software • Microsoft Windows Server 2003 Enterprise Edition

• Microsoft Windows Server 64-Bit (3%)

• Orion SolarWinds, v9.5

• HP Openview vB.07.53

• VMWare (Virtual Center, ESX) v3.6

• EMC Navisphere R6

• BMC Remedy v 6.3 and v7.1

• SCOM 2007 and SCCM/SMS

• Securify, Intellitactics Security Management, Symantec Antivirus, McAfee

Virus Scan Enterprise, CheckPoint PointSec Protector, Retina e-Eye Digital

Security, Veritas Netbackup, McAfee HBSS, r8.7

• MOSS 2007 Portal

Hardware • Predominantly Dell / HP rack mounted and blade servers

• SUN, EMC, Pillar, NetApp, DataDomain - NAS / SAN for Storage Services

Data Center

Service Level Requirements

Management

Service Improvement on Plan

Performance Management Satisfaction

Rate

IT Service Integration and Delivery

Performance Management

Configuration, Asset, and Reported

Accuracy

Change and Release Without Incidents

Supporting Agreements

Service Operations

Release and Change Requestor

Satisfaction

Accountability for Ticket Ownership

Request Management/Fulfillment

Satisfaction

Event Management – Monitoring

Threshold Effectiveness

Data Center

Critical Service Throughput

Production Server Availability

Capacity Management

Security Incident Alert Response

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Distributed Computing

(Single Award)

Briefers: Mr. Jeff Schnitzer, Assistant

Program Manager, C4 Services

Distributed Computing

Intent:

Provide Management Support and Transition Services to support the

ITMO in managing the initial transition planning, execution, stabilization, and post-transition review of Distributed Computing Services from the incumbent service provider

Provide IT service delivery management support services to USSOCOM for the ongoing IT lifecycle operations management of Distributed

Computing Services throughout the life of the SITEC agreement

– Service Strategy

– Service Design

– Service Change

– Service Operation

Distributed Computing

Summary Scope of Services

Item Summary

Distributed Computing

Operations and Administration

• Provide full lifecycle support for all aspects of the Distributed

Computing environment - monitor, maintain, tune, and report on the distributed computing environment health and status

• Identify/provide initial response to automatic alerts

• Configure the related distributed computing management and monitoring systems

• Support COOP/DR activities

• Support VTC Suite Management

• End-User Device Image Management

Break/Fix and IMACs • Provide Break/Fix and Install, Move, Add, and Change

(IMAC) Services to the Distributed Computing Environment

• Desktops

• Notebooks

• Printers and Plotters

• PDAs/Blackberrys

• Televisions and Display Screens

• Projection Equipment

• VOIP Premise Equipment

• POTS and Legacy PBXs

• VTC Suites

Distributed Computing

Summary Scope of Services

Item Summary

Local Area Network • Install, tune, test, monitor, upgrade, patch, break/fix, configure, and manage all USSOCOM LAN infrastructure environments, including:

• LAN

• VLAN

• Wireless LAN

• TACLAN

• Service ends at a facilities egress termination points

VTC Suite Administration • Support VTC suite administration and management

VIP Support Services • Provide VIP support services to designated site stakeholders

Integration • Support integration for the enterprise and Component sites

• Support SIE planning and engineering efforts related to

Distributed Computing

Information Assurance

Services

• Support Information Assurance operations activities

Distributed Computing

Summary Operational Profile Item Summary

User Base • 56,000 Government and Contractor Users

• Does not include JSOC, TSOCs, or SAPNET

Service Availability • 0700 – 1700, Monday – Friday, Local Time – Unless Otherwise

Specified

• After Hour, Weekend, and Holiday Support Provided by Dispatch

Service

Geographic Locations • HQ USSOCOM and external HQ sites

• HQ USASOC and subordinate units

• HQ AFSOC and subordinate units

• HQ MARSOC and subordinate units

• HQ NAVSPECWARCOM and subordinate units

Anticipated Fixed

Pricing Units

• Per Seat – a “Seat” is all/any devices assigned to USSOCOM

Government Personnel and On-Site Contractors (includes desktop(s), laptop(s), monitor(s), keyboard(s), mouse, telephone(s), printer(s), PDA(s), LAN port, KVM switch)

• IMACs

• Shared Use Devices (e.g., printers, workstations)

• VTC/AV Equipment (polycoms, projectors, televisions)

• LAN Infrastructure (routers, switches, etc.)

Distributed Computing

Summary Technical Profile

Item Summary

Networks • Distributed Computing supported at three levels of classification

• NIPRNet - Unclassified

• SIPRNet - Secret

• JWICs – Top Secret / SCI

Primary Support

Software

• Windows XP Professional / Microsoft Office Professional

• BMC Remedy, v6.3 and v7.1

• Orion SolarWinds, v9.5

• HP Openview vB.07.53

• SCOM 2007 and SCCM/SMS

• Symantec Antivirus, McAfee Virus Scan Enterprise, Veritas Netbackup, MS

Visual Source Safe, McAfee HBSS, r8.7

Hardware • End-User Computing

• Desktops and Notebooks – Predominately Dell

• Thin Clients – HP Compaq

• Printers – HP Color Laser, Canon, Brother, Microline

• PDAs – Predominately RIM Blackberry

• LAN - CISCO Enterprise Class Network Devices

• VTC Equipment – Predominately Tandberg and Polycom

Note • Multiple device images within each asset class

Distributed Computing

Service Level Requirements

Management

Service Improvement on Plan

Performance Management Satisfaction

Rate

IT Service Integration and Delivery

Performance Management

Configuration, Asset, and Reported

Accuracy

Change and Release Without Incidents

Supporting Agreements

Service Operations

Release and Change Requestor

Satisfaction

Accountability for Ticket Ownership

Request Management/Fulfillment

Satisfaction

Event Management – Monitoring

Threshold Effectiveness

Distributed Computing

Critical Service Throughput

End-user Desk-side Services

Satisfaction

Small IMAC Elapse Time

VIP Support

End-user device patch deployment

Security Incident Alert Response

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Applications

Management Provider

Procurement (Multiple Award)

Briefers: Mr. Jeff Schnitzer, Assistant

Program Manager, C4 Services

Application Management

Provider Procurement

Intent:

Provide Management Support and Transition Services to support the

ITMO in managing the initial transition planning, execution, stabilization, and post-transition review of Application Management Services from the incumbent service providers

Provide IT service delivery management support services to USSOCOM for the ongoing Applications Management throughout the life of the

SITEC agreement

Multiple award with individual task orders competed among awardees

Applications Management

Summary Operational Profile

Item Summary

User Base • 56,000 Government and Contractor Users

• Does not include JSOC, TSOCs, and SAPNET

Service Availability • As specified in each Task Order

Geographic Locations • HQ USSOCOM and external HQ sites

• HQ USASOC and subordinate units

• HQ AFSOC and subordinate units

• HQ MARSOC and subordinate units

• HQ NAVSPECWARCOM and subordinate units

Applications Management

Summary Scope of Services

Item Summary

Applications Maintenance • Repair errors/defects in new, existing or COTS (to include modification to COTS applications) applications

• Repair errors/defects in logical database structures

• Monitor, maintain, configure, tune, and report on the associated application

• Execute maintenance activities against defined SDLC

• Support change management process and related SIF requirements for production release

• Support Information Assurance activities

• Provide tier-2 and tier-3 support

Applications Development • Develop application enhancements, and related modifications, on undeveloped, new, existing or COTS applications

• Develop logical database to support developed applications

• Execute development activities against defined SDLC

• Support change management process and related SIF requirements for production release

• Support related Information Assurance activities

Applications Management

Scope

Item Summary

Networks • Applications portfolio supported at three levels of classification

• NIPRNet - Unclassified

• SIPRNet - Secret

• JWICs – Top Secret / SCI

Predominant

Databases

• Oracle (SOL 10), SQL 2005, SQL 2000 or Sybase

System Tools • Apache, Remedy, Citrix, Microsoft SMS, SQL Server, SharePoint, Live Communication Server, Primera BravoPro Xi, Red Hat Linux

Server Enterprise, Sun Common Array Manager, VM Ware

Workstation, Remoteview-Overwatch, and Hyena-System

Applications Management

Service Level Requirements

Management

Service Improvement on Plan

Performance Management Satisfaction

Rate

IT Service Integration and Delivery

Performance Management

Configuration, Asset, and Reported

Accuracy

Change and Release Without Incidents

Supporting Agreements

Service Operations

Release and Change Requestor

Satisfaction

Accountability for Ticket Ownership

Request Management/Fulfillment

Satisfaction

Event Management – Monitoring

Threshold Effectiveness

Applications Management

Critical Service Throughput

End-user Satisfaction

Security Incident Alert Response

Defect Rates for Implemented Functions

On-Time Delivery of Functions

Compliance with Technical

Documentation Requirements

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Specialty Services

Provider Procurement

Briefers: Mr. Jeff Schnitzer, Assistant

Program Manager, C4 Services

Specialty Services

JSOC, TSOCs, and SAPNET

Intent:

Provide IT service delivery management support services for the ongoing

IT lifecycle operations management of:

– Data Centers

– Distributed Computing

– Applications Management

Provide short and long term deployment IT support

Multiple award with individual task orders competed among awardees

Initial awards based on responses to sample task order

Task order competitions will include a separate classified Bidder’s

Library

Will have distinct performance management approach separate from other SITEC acquisitions

Service level requirements identified at the task order level

Specialty Services

Overview

Provides full scope of IT support in a very dynamic environment

Increased personnel security and training requirements

Includes support in remote locations, including war zones

Short-notice travel requirements

Requirement to provide timely depth in technical expertise and appropriately cleared personnel

UNCLASSIFIED

UNCLASSIFIED

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C4I Production

Provider Procurement

Briefers: Mr. Jeff Schnitzer, Assistant

Program Manager, C4 Services

C4I Production Services

Intent:

Provide the ability for USSOCOM to rapidly produce C4I technical capabilities

Multiple contracts

Initial award for TACLAN Production

Future production requirements will be competed separately

Will have performance management approach consistent with other

SITEC acquisitions

Tactical Local Area Network (TACLAN)

Program Overview

TACLAN is a modular, scalable suite of computer network equipment and workstations, providing functionality similar to the SOF garrison

Command, Control, Communications, Computers, and, Intelligence, Surveillance, and Reconnaissance (C4ISR) capabilities

TACLAN extends C4I capabilities to tactical SOF locations to accomplish the timely exchange of information between deployed and garrison SOF headquarters

TACLAN merges numerous deployed SOF automation efforts into a consolidated infrastructure program consisting of hardware and SOF validated software applications that comply with the current policies and directives

The TACLAN program consists of TACLAN Suites, Mission Planning

Kits (MPKs), Field Computing Devices (FCDs), and Psychological

Deployable Workstations (PDWs)

Tactical Local Area Network (TACLAN)

Program Overview (Cont)

Each TACLAN Suite comprises three transportable, multiple integrated networks, consisting of:

Laptops

Network Devices

Data Storage Device(s)

Ancillary Equipment

MPKs consist of:

Laptops

Network Device(s)

Small Data Storage Device

Ancillary Equipment

FCDs are small handheld computing devices and ancillary used by the most forward deployed SOF teams

TACLAN products are interoperable, scalable, cost effective and efficient, and provide for future growth and implementation of new technologies when obtainable

TACLAN Production Scope

Production

Program Planning and Management

Product Design, Fabrication, Integration

Systems Engineering and Technical Support

– Market research

– White papers

– Analysis, testing, recommendations, and implementation of new technology

Software Integration

Test and Evaluation Program

Configuration Management Program

Information Assurance/Security Accreditation

Quality Assurance Program

Meeting/Conference Support

TACLAN Production Scope (Cont)

Integrated Logistics Support (ILS)

ILS Plan

Product Procurement

Technical and Sustainment Support

Warranty

Provisioning and Spares

Technical Manuals

Training (NET and Sustainment)

Fielding and TAV Support; Fielding Plans, Disposal Plans

Software Licensing/Maintenance

Packaging, Handling, Storage, and Transportation

TACLAN Production Conditions

The Contractor shall provide all personnel, facilities, materials, equipment, software and services necessary to perform the tasks to be specified in the PWS/SOW

The Contractor shall identify, provide, and maintain for the duration of the contract appropriately SCI cleared key personnel to be specified in the PWS/SOW

The Contractor shall conduct conferences, reviews, and audits to be specified in the PWS/SOW

All Production and Implementation will be accomplished

IAW CIO policies and procedures as administered by the

ITMO

TACLAN Production Security

Security will be in accordance with the DD-254 attached to the RFP

The contractor will be required to have a Top Secret facility clearance with Secret safeguarding capability

COMSEC Account

SIPRNET Connectivity at Contractor Facility

All collateral classified information/operations performed at USSOCOM is under the USSOCOM

Security Management office (SMO)

TACLAN Production

GFE/Facilities

The Government shall provide the following legacy TACLAN assets as GFE:

Existing hardware and spares for TACLAN Suites

Training Packages

MPKs

FCDs

Enhanced Imagery Workstations (EIWs)

PDWs

Software Licenses

Technical Data

Government Furnished Facilities

TACLAN SCIF/Lab located at MacDill AFB to assist the Contractor with live Secret and JWICS connectivity for final testing and systems engineering demonstrations

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Question and Answer

Review

Briefers: Mr. Greg Brauer, J6 Contract Manager

Dr. Joseph Daum, Senior Contracting Officer

Mr. Christopher Harrington, Small Business

Advocate

Mr. Jeff Schnitzer, Assistant Program Manager, C4 Services

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Concluding Remarks

Briefer: Mr. Tony Davis, Program Manager for C4P