H92222-10-R-0014-0001.doc

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 28-Jun-2010 02:00 PM to 12-Jul-2010 02:00 PM.

SECTION B - SUPPLIES OR SERVICES AND PRICES

CLIN 1003

The CLIN extended description has changed from Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user priced in accordance with contract Attachment entitled Service Desk Pricing. to Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user priced in accordance with contract Attachment entitled Service Desk Pricing..

CLIN 1004

The CLIN extended description has changed from Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraphs 4.6 and 11. Pricing of each order shall be in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Upgraded service for one month for one SOF Information Enterprise (SIE) user. to Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user..

CLIN 1005

The CLIN extended description has changed from Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user. to Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user..

CLIN 2003

The CLIN extended description has changed from Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user priced in accordance with contract Attachment entitled Service Desk Pricing. to Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user priced in accordance with contract Attachment entitled Service Desk Pricing..

CLIN 2004

The CLIN extended description has changed from Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraphs 4.6 and 11. Pricing of each order shall be in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Upgraded service for one month for one SOF Information Enterprise (SIE) user. to UUpgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user..

CLIN 2005

The CLIN extended description has changed from Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user. to Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user..

CLIN 3003

The CLIN extended description has changed from Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user priced in accordance with contract Attachment entitled Service Desk Pricing. to Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user priced in accordance with contract Attachment entitled Service Desk Pricing..

CLIN 3004

The CLIN extended description has changed from Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraphs 4.6 and 11. Pricing of each order shall be in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Upgraded service for one month for one SOF Information Enterprise (SIE) user. to Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user..

CLIN 3005

The CLIN extended description has changed from Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user. to Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user..

CLIN 4003

The CLIN extended description has changed from Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user priced in accordance with contract Attachment entitled Service Desk Pricing. to Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user priced in accordance with contract Attachment entitled Service Desk Pricing..

CLIN 4004

The CLIN extended description has changed from Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraphs 4.6 and 11. Pricing of each order shall be in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Upgraded service for one month for one SOF Information Enterprise (SIE) user. to Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user..

CLIN 4005

The CLIN extended description has changed from Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user. to UUpgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user..

CLIN 5003

The CLIN extended description has changed from Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user priced in accordance with contract Attachment entitled Service Desk Pricing. to Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user priced in accordance with contract Attachment entitled Service Desk Pricing..

CLIN 5004

The CLIN extended description has changed from Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraphs 4.6 and 11. Pricing of each order shall be in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Upgraded service for one month for one SOF Information Enterprise (SIE) user. to Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user..

CLIN 5005

The CLIN extended description has changed from Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user. to Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user..

CLIN 6003

The CLIN extended description has changed from Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user priced in accordance with contract Attachment entitled Service Desk Pricing. to Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user priced in accordance with contract Attachment entitled Service Desk Pricing..

CLIN 6004

The CLIN extended description has changed from Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraphs 4.6 and 11. Pricing of each order shall be in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Upgraded service for one month for one SOF Information Enterprise (SIE) user. to Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user..

CLIN 6005

The CLIN extended description has changed from Upgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Procedures for Issuing Task/Delivery Orders. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user. to UUpgraded Information Technology Service Desk services in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 8. The unit price per month shall be determined in accordance with Section H clause entitled Ordering Procedures. Each Per Month Unit Price = Service for one month for one SOF Information Enterprise (SIE) user..

SECTION E - INSPECTION AND ACCEPTANCE

The following have been deleted:

SECTION G - CONTRACT ADMINISTRATION DATA

The following have been added by full text:

INTERIM PAYMENT OF FEE

For Cost Plus Incentive Fee CLINs, the Government will pay 1/12 of the target fee each month. The Government may withhold an appropriate amount of the fee or pay an appropriate higher amount in accordance with 52.216-10 Incentive Fee.

Monetary incentives earned in accordance with Section H clause entitled Contract Incentives will paid within 90 days of the end of the respective evaluation period.

SECTION H - SPECIAL CONTRACT REQUIREMENTS

The following have been modified:

H.6 ORDERING PROCEDURES

An order for ITMO/Service Provider Transition Initial Operating Capability under CLIN 0001 will be issued at the time of award and will constitute the contract minimums in accordance with 52.216-22.

The Government may issue orders for ITMO and CIO support under CLINs 1001, 1002, 2001, 2002, 3001, 3002, 4001, 4002, 5001, 5002, 6001, and 6002 from 120 days prior to the period of performance of each CLIN through the first day of the period of performance of each CLIN. CPIF Targets, Fees and Share Ratios for each CLIN shall be in accordance with Section B of the schedule.

The Government may issue orders for IT Service Desk Operation (Bronze) under CLINs 1003, 2003, 3003, 4003, 5003, and 6003. The Government may order services for 1 to 12 months on a single order. Unit prices shall be based on the projected average number of monthly users for the order performance period in accordance with contract Attachment entitled Service Desk Pricing. Upon ordering only users approved by the COR shall receive service. Each month the contractor shall invoice the Government for Bronze services based on the actual number of approved active users for the month. The actual number of units invoiced for the month shall be the daily average number of approved active users. The actual number of users per month shall be determined by summing the number of approved active Special Operations Forces Information Enterprise (SIE) users for each day of the month and then dividing that number by the total number of days in the month. The unit price invoiced shall be the unit price of the order. The Government may unilaterally increase the number of units under an order at the same unit price by modification of the order.

The Government may issue orders to upgrade IT Service Desk Operation (Bronze) service to the silver or gold level under CLINs 1004, 1005, 2004, 2005, 3004, 3005, 4004, 4005, 5004, 5005, 6004 and 6005. The Government may order upgraded services for 1 to 12 months on a single order. Unit prices for the order shall be the prices for each respective CLIN in Section B of the schedule. Upon ordering only users approved by the COR shall receive upgraded service. Each month the contractor shall invoice the Government for Silver and Gold services based on the number of active users that have been approved to receive upgraded gold or silver service for the month. The number of approved active users will be determined by summing the number of approved active silver and gold users for each category for each day of the month and then dividing that number by the total number of days in the month. The number of units invoiced for the month shall be the daily average number of approved active silver and gold users.

If the contractor determines, based on projected usage, that the number of units to be billed in the next 90 days for any CLIN on any order will exceed the number of units ordered, the contractor shall immediately notify the Contracting Officer (CO).

Orders for Travel may be issued on a cost basis under CLINs 1006, 2006, 3006, 4006, 5006 and 6006 based on Government estimates of travel cost.

The Government may issue an order for ITMO Transition-Out Services under CLIN 7008 at any time. The period of performance shall be 120 days from the effective date in the order. CPIF Targets, Fees and Share Ratios for CLIN 7008 shall be in accordance with Section B of the schedule.

H.7 CONTRACT INCENTIVES

The contractor may earn term and/or monetary incentives for performance that exceeds minimum acceptable service levels in accordance with this clause. The Government will determine the contractor’s eligibility to receive contract incentives based on objective measurements of performance against Service Level Agreements (SLA) contained in contract Attachment entitled IT Service Management Performance Measurement.

Term Incentives

The Government will measure and assess contractor performance each month and calculate an evaluation period score in accordance with contract Attachment entitled IT Service Management Performance Measurement. If the evaluation period score calculated exceeds 65% of the total possible score for an incentive evaluation period, the Government will award the corresponding incentive to the contractor as detailed in the table above. For term incentives, the Contracting Officer (CO) will issue a unilateral modification to extend the ordering period of the contract and increase the Contact Maximum. The modification will revise paragraph (a) of clause 52.216-18 Ordering by updating the Ordering Period Extension Date for the respective incentive term earned in the table above and increase the Contract Maximum contained in Section B. For monetary incentives, the CO will issue a task order for CLIN 5007 if incentive 5 is earned and CLIN 6007 if incentive 6 is earned. If the contractor fails to earn an incentive they are ineligible to receive all subsequent incentives.

If the contractor fails to achieve or exceed the Minimum Acceptable SLA performance levels (i.e. achieves a score of -1) for an SLA for a particular month, the contractor shall deliver a service improvement plan in accordance with contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management paragraph 7.6. If the contractor fails to achieve or exceed the Minimum Acceptable SLA performance levels on one or more SLAs in two consecutive months, as identified in contract Attachment entitled IT Service Management Performance Measurement, the CO will withhold 15% of the price on associated Firm Fixed Price (FFP) CLINs and 15% of the Target Fee on associated Cost Plus Incentive Fee (CPIF) CLINs. If the contractor achieves or exceeds Minimum Acceptable SLA performance levels in the subsequent month (i.e. third month), the CO will release the previously withheld payments.

If the contractor fails to achieve the Minimum Acceptable SLA performance levels in three consecutive months the CO may: terminate the contract for default in accordance with 52.249-6 Termination (Cost Reimbursement) or 52.249-8 Default (Fixed-Price Supply & Service); renegotiate the SLAs; and/or reduce the price or fee associated with the SLAs failing to meet Minimum Acceptable SLA performance levels.

If the CO elects to reduce the price or fee, the price or fee of all CLINs associated with an SLA(s) that failed to achieve the Minimum Acceptable SLA performance levels, as identified in contract Attachment entitled IT Service Management Performance Measurement, shall be reduced. For FFP CLINs, the CLIN unit price for units invoiced shall be reduced by 5% for each SLA in which the contractor failed to meet the Minimum Acceptable SLA performance levels in three consecutive months. Furthermore, the CLIN unit price shall be reduced by 5% for all subsequent months in which the contractor fails to meet the Minimum Acceptable SLA performance levels on each SLA in which the contractor failed to previously meet the Minimum Acceptable SLA performance levels for three consecutive months. This will apply for the duration of the contract. The FFP unit price reduction shall not exceed 15% of the CLIN unit price.

For CPIF CLINs the Target Fee shall be reduced by 2% for each SLA for each month in which the contractor failed to meet the Minimum Acceptable SLA performance levels during the evaluation period. The target fee shall not be reduced below $0.

The Government requirements will be reevaluated periodically during the performance of the contract at intervals of no more than one year. Upon completion of the review, the parties may renegotiate the SLAs or weights. Upon completion of the negotiations, the revised SLAs and weights will be incorporated into the contract by a supplemental agreement.

Example 1 - Failure to achieve Minimum Acceptable SLA performance levels for two consecutive months (CPIF CLINs).

CPIF CLIN 1001 has a Target Cost of $1,000,000 and a Target Fee of $100,000 and CPIF CLIN 1002 has a Target Cost of $500,000 and a Target Fee of $50,000. The contractor fails to achieve Minimum Acceptable SLA performance levels related to CLINs 1001 and 1002 in two consecutive months. The Government will withhold $15,000 of Fee from CLIN 1001 and $7,500 of Fee from CLIN 1002.

Example 2 - Failure to achieve Minimum Acceptable SLA performance levels for three consecutive months and four total months (CPIF CLINs).

CPIF CLIN 1001 has a Target Cost of $1,000,000 and a Target Fee of $100,000 and CPIF CLIN 1002 has a Target Cost of $500,000 and a Target Fee of $50,000. The contractor fails to achieve Minimum Acceptable SLA performance levels related to CLINs 1001 and 1002 in three consecutive months and a total of four months. If the CO elects to continue performance and reduce the Target Fee, the Target Fee for CLIN 1001 will be reduced by $8,000 and the Target Fee for CLIN 1001 will be reduced by $4,000.

Example 3 - Failure to achieve Minimum Acceptable SLA performance levels for two consecutive months (FFP CLINs).

FFP CLIN 1003 has an unit price of $10 and the Government has ordered IT Service Desk Operation (Bronze) for 50,000 users for a projected cost of $500,000 per month. FFP CLIN 1004 has an unit price of $50 and the Government has ordered upgraded IT Service Desk Operation (Silver) under this CLIN for 1,000 users for a projected cost of $50,000 per month. FFP CLIN 1005 has an unit price of $100 and the Government has ordered upgraded IT Service Desk Operation (Gold) under this CLIN for 200 users for a projected cost of $20,000 per month. The contractor fails to achieve Minimum Acceptable SLA performance levels on a SLA related to CLINs 1003, 1004 and 1005 for two consecutive months. The Government will withhold $1.50 unit price from CLIN 1003 (total $75,000 per month), $7.50 unit price from CLIN 1004 (total $7,000 per month), and $15.00 unit price of CLIN 1005 (total $3,000 per month).

Example 4 - Failure to achieve Minimum Acceptable SLA performance levels on two SLAs for three consecutive months and four total months (FFP CLINs).

FFP CLIN 1003 has a unit price of $10 and the Government has ordered IT Service Desk Operation (Bronze) for 50,000 users for a projected cost of $500,000 per month. FFP CLIN 1004 has an unit price of $50 and the Government has ordered upgraded IT Service Desk Operation (Silver) under this CLIN for 1,000 users for a projected cost of $50,000 per month. FFP CLIN 1005 has a unit price of $100 and the Government has ordered upgraded IT Service Desk Operation (Gold) for 200 users for a projected cost of $20,000 per month. The contractor fails to achieve Minimum Acceptable SLA performance levels on two SLAs related to CLINs 1003, 1004 and 1005 in three consecutive months and a total of four months during an evaluation period. If the CO elects to continue performance and reduce the unit price, the unit price for CLIN 1003 will be reduced by $1.00 (total $50,000 per month), the unit price for CLIN 1004 will be reduced by $5.00 (total $5,000 per month), and the unit price for CLIN 1005 will be reduced by $10.00 (total $2,000 per month).

SECTION I - CONTRACT CLAUSES

The following have been deleted:

SECTION J - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

The Table of Contents has changed from:

Exhibit/Attachment Table of Contents

26-MAY-2010

to:

Exhibit/Attachment Table of Contents

21-JUN-2010

21-JUN-2010

SECTION L - INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS

The following have been added by reference:

The following have been modified:

GENERAL PROPOSAL PREPARATION

L.1

GENERAL PROPOSAL PREPARATION INSTRUCTIONS AND NOTICES

1.1 Each Offeror intending to submit a proposal in response to this solicitation should notify the Contracting Officer via an e-mail to contracting@socom.mil within 10 days of RFP issuance. Proposals are due by the date and time stated in block 9 of the SF33 to the address stated in block 7 of the SF33. Offer Validity. The offer shall be valid for no less than 120 calendar days from the proposal due date at the location stipulated in Block 9 of Standard Form 33.

1.2 This is an all-electronic solicitation release. No hard copies will be mailed. Amendments to the solicitation will be posted to www.fedbizopps.gov. It is the responsibility of each Offeror to review the webpage for notice of amendments, updates, or changes to current information. The exclusive responsibility for source selection will reside with the Government. Proprietary information submitted in response to this solicitation will be protected from unauthorized disclosure as required by Subsection 27 of the Office of Procurement Policy Act as amended (41 U.S.C. 423) as implemented in the FAR.

1.3 Questions regarding the requirements of this solicitation must be submitted in writing and must be received by the Government no later than 14 June 2010. Questions shall be forwarded in an email tocontracting@socom.mil. The email shall include the words “RFP H92222-10-R-0014 Questions” and the offerors name in the subject line. Questions shall cite the applicable section, clause, paragraph number, and page of the solicitation that they address. The Government is not obligated to answer questions received after this time. All answered questions will be addressed in solicitation amendments posted on www.fedbizopps.gov.

1.4 Proposals must include a discussion of Offeror’s approach in a manner which shall demonstrate comprehension of the scope and requirements of the contemplated contract. The proposal shall be specific, detailed, and complete so as to clearly and fully demonstrate that Offeror understands the requirements and the inherent problems associated with the objectives of this procurement. Stating that Offeror understands and shall comply with the requirements, paraphrasing the requirements, and phrases such as, “Standard procedures shall be employed” and “Well-known techniques shall be used” will be considered inadequate. The proposal must comprehensively explain how Offeror proposes to comply with the applicable requirements, including a full explanation of the techniques and procedures Offeror proposes to follow. All information submitted shall be current, specific, complete, and meet the requirements of the solicitation.

1.5 Offeror’s proposal shall be based on a base term of 2 years, 6 months, with four 1-year priced incentive terms to extend the contract for a maximum period of six years, six months.

1.6 For Bidding/Proposal purposes, the estimated date of contract award is 1 October 2010.

1.7 The Qualifying Criteria Proposal shall be organized in tab format in the order listed in Section L and IAW 1.14.

1.8 Technical/Management Proposal (Volume II) shall be prepared in accordance with the instructions in 1.14 (Proposal Submission Requirements). Proposals shall include necessary information to enable the evaluators to form a definitive conclusion concerning the Offeror’s demonstrated understanding in performing the required support services. The Offeror shall describe in the technical proposal any new or innovative methods, techniques, and process improvements that are proposed and how those methods, techniques, technologies, and process improvements will increase effectiveness and efficiencies, and impact the completion of the functional activities presented in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management (ITSM).

1.9 Past Performance Information (Volume III) shall be prepared in accordance with the instructions in 1.14 (Proposal Submission Requirements).

1.10 Cost/Price Proposal (Volume IV) shall be prepared in accordance with the instructions in 1.14 (Proposal Submission Requirements).

1.11 Submit clearly marked proposals to:

USSOCOM, SORDAC-KH

7701 Tampa Point Blvd.

MacDill AFB, FL 33621-5323

1.12 The matrix below provides a crosswalk between Section L requirements and Section M evaluation factors:

Section L to Section M Crosswalk

Section L, Volume I – Qualifying Criteria

Section M, M.1.2 - Qualifying Criteria Overview

Section L, Volume II – Technical / Management Proposal

Section M, M.1.3 – FACTOR 1 – Technical / Management

II-C- Integration Approach (Management Focus)

II-E – Service Design

II-G – Service Operation

II-H – Continual Service Improvement

II-I – Information Assurance Coordination

II-T – Offeror Team Organization and Staffing Structure

II-U – Key Personnel Resumes

II-V – Professional Development

Section L, Volume III – Past Performance Information

Section M, FACTOR 2 – Past Performance

Volume IV – Cost / Price Proposal

IV-B – CPIF CLINs 0001, 1001, 1002, 2001,2002, 3001, 3002, 4001, 4002, 5001, 5002, 6001, 6002 and 7008 – Other Than Cost and Pricing Data Costs for all Service Areas

IV-C – FFP CLINS 1004, 1005, 2004, 2005, 3004, 3005, 4004, 4005, 5004, 5005, 6004, and 6005

IV-D – FFP CLINs 1003, 2003, 3003, 4003, 5003, and 6003

1.13 Offerors shall submit proposal in electronic format on CD-ROM. Each Volume shall be submitted on separate CD-ROMs. Offerors shall submit three copies of each CD-ROM. The Offeror shall also provide one original and four printed and bound copies of each volume. Each Offeror shall organize and submit its proposal (and any resulting responses to Evaluations Notices (ENs)) described as follows:

Electronic format: Written documents – MS Word (2007); Spreadsheets – MS Excel (2007); Project Plans/Schedule – MS Project.

Hard paper copy: 8 ½ x11inch paper

A page is defined as one side of a sheet, 8 ½” x 11”, one and one half spaced with at least one inch margins on all sides.

Single spacing may be used for graphics and charts with limited text.

Font size shall be uncompressed Times New Roman, in no smaller than 11 point for text.

Font size shall be Times New Roman or Arial, in no smaller than 8 point for text Spreadsheets, tables, and graphics.

1.14 Proposal Submission Requirements:

The following table provides an overview and page limit of the required volumes for the Offeror’s proposal.

I-A – Offeror Profile and Performance Capabilities.

The Offeror shall submit a summary description of the significant attributes of the Offeror’s capabilities and its proposal, including:

· Company Name

· Headquarters location

· Date founded

· Company Ownership

· Fiscal Revenue for 2008 / 2009

· % of revenue derived from outsourced managed IT services

· Number of years providing the proposed services

· Number of employees dedicated to providing the proposed services

· Locations in the USA (city and state)

· International locations (city and country)

I-B – Top Secret Facility Clearance.

The Offeror shall provide evidence that they possess a Top Secret Facility Clearance as accredited by the Defense Security Service (DSS).

I-C – Contract Forms and Certifications.

The Offeror shall include the following data in Volume I in the format indicated. Designate on the volume cover which proposal package contains the original, executed copy of the RFP.

· Section 1 – A one-page proposal cover letter or proposal cover page (include names, office phone and facsimile numbers and if applicable, cell phone numbers, and e-mail addresses for proposal points of contact).

· Section 2 – A complete copy of this RFP with the original signature of an official authorized to contractually bind the Offeror in block 17 of the SF 33. The Offeror must complete the following sections within the RFP:

· Part I, Section A (SF 33, Block 17).

· Part IV, Section K, Representations, Certifications and other Statements of Offeror

I-D – Approved Business Systems.

The Offeror shall provide valid documentation from DCMA, DCAA, or other Federal Audit Agency for the Offeror’s approved accounting system. The Offeror shall provide either a copy of the results from the latest approved purchasing system review by the cognizant DCMA or an explanation as to why they do not have a recent approval (within the last 3 years from date of the issuance of this RFP)

I-E – Small Business Subcontracting Plan and Small Business Participation.

In accordance with FAR 19.702 Offerors, other than small business concerns, shall submit a small business subcontracting plan. The Plan shall include subcontracting goals that meet or exceed the minimum goals each of the categories stated in the table below. The plan shall describe the Offeror’s approach to meeting the proposed plan goals.

Category

Minimum Goal*

Small business

30%

Small disadvantaged

9%

Woman owned

2%

HUBZone

1%

Service Disabled Veteran Owned

3%

* Percentage of subcontracted dollars

Offerors shall highlight how they plan to utilize AbilityOne firms in their Small Business Subcontracting Plan.

II-A – Overview of Technical Proposal.

Submit a summary that describes the significant attributes of the proposal. Discuss the primary outcomes USSOCOM can expect as a result of the Offeror’s approach, including, but not limited to:

· The tangible and measurable benefits USSOCOM could reasonably expect as a result of the Offeror’s technical approach.

· A summary and associated statistics on productivity improvements achieved through improvement of processes and how these will benefit USSOCOM.

· Processes for transferring Offeror’s knowledge about process capability to USSOCOM to improve USSOCOM internal process capability.

II-B – Operational Integration.

· Describe the approach to integrating IT operations to meet operational requirements resulting in increased efficiency and effectiveness.

· Describe the approach to interacting with USSOCOM Mission Stakeholders (executives and end-users) in order to gather, prioritize, and refine requirements.

· Describe the Offeror’s recommended ITMO structure and how the Offeror’s proposed Governance structure will interact with the recommended ITMO structure.

II-C –Integration Approach (Management Focus).

· Describe the approach to integrating with the USSOCOM SITEC ITMO and J6/CIO Management Team.

· Describe the approach to integrating with other USSOCOM Headquarters organizations such as SORDAC.

· Describe the approach to integrating with other USSOCOM Component and Theater Special Operations Command (TSOC) organizations.

· Describe the approach for coordinating with government and commercial third-party service providers.

II-D – Service Strategy.

· Describe the approach to managing the SITEC service strategy and each of the sub-elements as specified in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management, including defining, implementing, and managing service level agreements (SLAs) and operating level agreements(OLAs) for all IT services and between all IT service area providers.

· Provide a summary of the Offeror’s plan to comply with the provider service strategy roles and responsibilities detailed in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management in the management and delivery of these services.

II-E – Service Design.

· Describe the approach to managing the SITEC service design and each of the sub-elements as specified in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management.

· Provide a summary of the Offeror’s plan to comply with the provider service design roles and responsibilities detailed in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management in the management and delivery of these services.

II-F – Service Implementation.

· Describe the approach to managing service implementation and each of the sub-elements as specified in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management.

· Provide a summary of the Offeror’s plan to comply with the provider service implementation roles and responsibilities detailed in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management in the management and delivery of these services.

II-G – Service Operation.

· Describe the approach to managing service operation and each of the sub-elements as specified in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management.

· Provide a summary of the Offeror’s plan to comply with the provider continual service design roles and responsibilities detailed in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management in the management and delivery of these services.

II-H – Continual Service Improvement.

· Describe the approach to managing Continual Service Improvement and each of the sub-elements as specified in contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management.

· Provide a summary of the Offeror’s plan to comply with the provider continual service improvement roles and responsibilities detailed in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management in the management and delivery of these services.

II-I – Information Assurance Coordination

· Describe the approach to managing service operation and each of the sub-elements as specified in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management.

· Provide a summary of the Offeror’s plan to comply with the provider information assurance coordination roles and responsibilities detailed in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management in the management and delivery of these services.

II-J through P – Service Area Management.

· For each of the following sections, the Offeror shall describe the approach to managing service delivery of each Service Area and associated sub-elements as specified in contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management.

· Provide a summary of the Offeror’s plan to comply with the provider service design roles and responsibilities detailed in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management in the management and delivery of these services.

· Summarize any new, unique, or innovate aspects for managing and delivering support within each service area, including tools, techniques, methodologies, frameworks, approaches, etc.

Part II-J – Enterprise IT Service Desk Services Management

Part II-K – Data Center Services Management

Part II-L –Distributed Computing Services Management

Part II-M – Enterprise Network Services Management

Part II-N – Applications Management (including SDLC)

Part II-O – Specialty Services Management

Part II-P – C4I Production Services Management

II-Q - Service Desk Services Operation.

· Describe the approach to providing service delivery of USSOCOM’s service desk services to meet USSOCOM requirements for consistent high-availability, reliability, scalability, and secure IT service environment. Address each of USSOCOM’s IT service requirements for each of the sub-elements as specified in the contract Attachment entitled Performance Work Statement, USSOCOM Information Technology Service Management.

· Provide a summary of the Offeror’s plan to comply with the provider service desk roles and…