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For Official Use Only Section J – –ITMO Roles & Responsibilities USSOCOM Enterprise Services Request for Proposal
Section J - Attachment 7
Establishment and Transition Management Support Services Roles and Responsibilities
Table of Contents
| 2.0 | IT Service Area Transition Management | 4 |
| 2.1 | Service Desk Transition Support | 4 |
| 2.1.1 | Program Transition Planning Services | 4 |
| 2.1.2 | Program Transition Execution Services | 4 |
| 2.1.3 | Program Stabilization and Port-Transition Services | 6 |
| 2.1.4 | Program Transition-Out Services (End-of-Contract) | 7 |
| 2.2 | Data Center Transition Support | 8 |
| 2.2.1 | Program Transition Planning Services | 8 |
| 2.2.2 | Program Transition Execution Services | 9 |
| 2.2.3 | Program Stabilization and Port-Transition Services | 10 |
| 2.2.4 | Program Transition-Out Services (End-of-Contract) | 11 |
| 2.3 | Desktop/Distributed Computing Transition Support | 12 |
| 2.3.1 | Program Transition Planning Services | 12 |
| 2.3.2 | Program Transition Execution Services | 13 |
| 2.3.3 | Program Stabilization and Port-Transition Services | 14 |
| 2.3.4 | Program Transition-Out Services (End-of-Contract) | 15 |
| 2.4 | Network Transition Support | 16 |
| 2.4.1 | Program Transition Planning Services | 16 |
| 2.4.2 | Program Transition Execution Services | 17 |
| 2.4.3 | Program Stabilization and Port-Transition Services | 18 |
| 2.4.4 | Program Transition-Out Services (End-of-Contract) | 19 |
| 2.5 | Applications Management Transition Support | 20 |
| 2.5.1 | Program Transition Planning Services | 20 |
| 2.5.2 | Program Transition Execution Services | 21 |
| 2.5.3 | Program Stabilization and Port-Transition Services | 22 |
| 2.5.4 | Program Transition-Out Services (End-of-Contract) | 23 |
| 2.6 | Production Management Transition Support | 24 |
| 2.6.1 | Program Transition Planning Services | 24 |
| 2.6.2 | Program Transition Execution Services | 25 |
| 2.6.3 | Program Stabilization and Port-Transition Services | 26 |
| 2.6.4 | Program Transition-Out Services (End-of-Contract) | 27 |
| 2.7 | Specialty Services Transition Support | 28 |
| 2.7.1 | Program Transition Planning Services | 28 |
| 2.7.2 | Program Transition Execution Services | 29 |
| 2.7.3 | Program Stabilization and Port-Transition Services | 30 |
| 2.7.4 | Program Transition-Out Services (End-of-Contract) | 31 |
| 3.0 | ITMO Operations Management Support Services | 32 |
| 3.1.1 | SITEC Program Management Services | 32 |
| 3.1.2 | Program Documentation Management | 34 |
| 3.1.3 | Contract Management Services | 36 |
| 3.2 | Service Strategy Management Support | 37 |
| 3.2.1 | IT Governance Services | 37 |
| 3.2.2 | Strategic and Tactical Planning Services | 38 |
| 3.2.3 | Demand Management Services | 39 |
| 3.2.4 | Service Delivery Relationship Management Services | 39 |
| 3.2.5 | Financial Management and Invoicing Services | 40 |
| 3.2.6 | Service Portfolio Management Services | 41 |
| 3.2.7 | Enterprise Architecture Strategy and Enhancement Planning Services | 43 |
| 3.2.8 | Account Management Services | 44 |
| 3.2.9 | IT Risk Management Services | 45 |
| 3.2.10 | Compliance Management Services | 45 |
| 3.3 | Service Design Management Support | 46 |
| 3.3.1 | Availability Management Services | 46 |
| 3.3.2 | Service Continuity Services | 48 |
| 3.3.3 | Capacity Management Services | 49 |
| 3.3.4 | Planning and Analysis Services | 50 |
| 3.3.5 | Service Level Monitoring Services | 51 |
| 3.3.6 | Project Management Services | 52 |
| 3.3.7 | Requirements Definition Services | 53 |
| 3.3.8 | Design Specifications Services | 54 |
| 3.3.9 | Engineering and Development Services | 55 |
| 3.4 | Service Change Management Support | 55 |
| 3.4.1 | Acquisition and Supplier Management Services | 55 |
| 3.4.2 | Asset Management Services | 56 |
| 3.4.3 | Software License Management Services | 58 |
| 3.4.4 | Configuration Management Services | 60 |
| 3.4.5 | Change Management Services | 61 |
| 3.4.6 | Implementation and Migration Management Services | 62 |
| 3.4.7 | Release Management Services | 64 |
| 3.4.8 | Validation, Integration, and Testing Services | 65 |
| 3.4.9 | Service Delivery Document Management Services | 67 |
| 3.4.10 | IT Training and Knowledge Transfer Services | 68 |
| 3.5 | Service Operation Management Support | 69 |
| 3.5.1 | Incident Management Services | 69 |
| 3.5.2 | Problem Management Services | 71 |
| 3.5.3 | Technology Performance Management Services | 73 |
| 3.5.4 | Backup and Recovery Services | 73 |
| 3.5.5 | Environment and Facilities Support Services | 74 |
| 3.5.6 | Maintenance Services | 75 |
| 3.5.7 | Operations and Administration Services | 76 |
| 3.5.8 | Documentation Services | 78 |
| 3.6 | Continual Service Improvement Management Support | 78 |
| 3.6.1 | Quality Assurance/Quality Control Services | 78 |
| 3.6.2 | Independent Performance Assurance and Benchmarking Services | 79 |
| 3.7 | Information Assurance Coordination | 80 |
| 3.7.1 | Security Compliance and Management Services | 80 |
| 4.0 | J6/CIO and Component CIO Support Services | 82 |
| 4.1 | Information Assurance (IA) Management Services | 82 |
| 4.2 | Enterprise Architecture Support Services | 87 |
1.0 IT Service Area Transition Management Service Desk Transition Support Program Transition Planning Services
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
| 1. Conduct a review of the SIE environment and produce documentation to support integrated transition planning and execution |
| X |
| 2. Regularly review and maintain the SIE environment documentation and update as necessary to reflect changes as new ATSP’s are on-boarded |
| X |
| 3. Conduct a review and integrated project planning session(s) with the ITMO and Incumbent(s) |
| X |
| 4. Identify high risk transition areas and impact, develop mitigation strategies, and recommended mitigation actions and report results to USSOCOM |
| X |
5. Review risk mitigation plan(s) and determine with contractor’s assistance which mitigation strategies and courses of action to approve, if any
X
| 6. Document SIE baseline including high-level process maps, standard operating procedures and baseline customer service levels and operational activities for use in transition planning, readiness, cutover and stabilization activities |
| X |
7. Develop, update, maintain, and revise, a detailed transition plan(s) that includes approach, activities, milestones, schedule and risk identification and mitigation strategies, to include, but not limited to:
Preliminary Transition Plan based on SIE Baseline understanding and collaboration with Incumbent contractor and the ITMO Activities and milestones for pre-transition, readiness assessment, cutover, and post-transition Work collaboratively with SITEC ITMO and Incumbent to identify schedule dependencies and milestones for transition and develop an integrated transition schedule X
8. Approve transition project plans, schedules, and related documentation, including all plan revisions
X
Program Transition Execution Services
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
Transition Kickoff and Management
| 1. Execute Revised Transition Plan(s) |
| X |
| 2. Provide the Program Office transition status report(s) |
| X |
| 3. Manage, update, and maintain detailed transition schedule(s) that includes activities, deliverables, milestones, and dependencies/linkages to Incumbent schedule |
| X |
| 4. Develop, identify and report on transition schedule critical path activities on a weekly basis and escalate issues as required to SITEC ITMO |
| X |
| 5. Conduct readiness planning activities per the Revised Transition Plan |
| X |
6. Participate in readiness planning
X
7. Provide standardized processes or templates using automated tools whenever possible, which at minimum includes:
Risk log Issue log Integrated Milestone Schedule Status report/performance report Quality control processes/templates Change control processes/templates Communication processes IT Knowledge management/document repository tools X
| 8. Conduct cutover planning activities per the Revised Transition Plan(s) |
| X |
9. Participate in cutover planning
X
Implementation Readiness Assessment
| 10. Develop a thorough implementation Readiness Assessment Plan, readiness assessment schedule, rollback strategy, assessment scorecards, identified and defined critical readiness criteria that will drive go / no-go decisions related to overall readiness / preparedness for going live with any new service, , or IT environment |
| X |
11. Approve Readiness Assessment Plan
X
| 12. Conduct implementation readiness assessments and report findings and recommendations on a weekly interval basis prior to cutover and identify any items or situations that will impede successful cutover |
| X |
| 13. Perform and complete remediation actions based on readiness assessments and report status to GOVERNMENT |
| X |
| 14. Verify that all work, testing, evaluation, assessments, and corrective remediation activities are performed and successfully completed to ensure the GOVERNMENT achieves 100% implementation readiness for all critical implementation criteria prior to going live with any new service unless otherwise authorized by GOVERNMENT |
| X |
| 15. Develop necessary stakeholder communications during pre-implementation |
| X |
16. Approve and deploy stakeholder communications during pre-implementation
X
| 17. Collect, analyze and report stakeholder feedback issues, comments and/or requests and provide recommendations on best course(s) of actions to take to address/resolve stakeholder issues |
| X |
18. Review stakeholder report and authorize acceptable resolution actions
X
Implementation
| 19. Develop a detailed Implementation Plan, including a pre-implementation checklist and post-implementation evaluation criteria |
| X |
20. Review and approve the Implementation Plan
X
| 21. Make go / no-go recommendations and prepare an implementation decision document for Government approval |
| X |
| 22. Approve and develop necessary stakeholder communications during implementation |
| X |
23. Approve and deploy stakeholder communications during cutover
X
| 24. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
25. Review stakeholder report and authorize acceptable resolution actions
X
| 26. Manage implementation and cutover in accordance to plan with no disruption to USSOCOM critical warfighter mission operations and with minimal disruption to customer service or SIE operations |
| X |
| 27. Conduct post-cutover inspection and submit completed post-cutover checklist within 24 hours following cutover; ensure 100% completion of critical post-cutover activities |
| X |
| 28. Complete all post-cutover activities per Cutover Plan |
| X |
Program Stabilization and Port-Transition Services
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
Program Stabilization
| 1. Address any stabilization / post-cutover issues identified by the GOVERNMENT as highest-priority / severe within 24 hours of cutover |
| X |
| 2. Conduct a stabilization assessment within 5 days following cutover including recommendations |
| X |
| 3. Complete all stabilization activities within 10 days following cutover |
| X |
| 4. Develop necessary stakeholder communications immediately following cutover |
| X |
5. Approve and deploy stakeholder communications immediately following cutover
X
| 6. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
Post-Transition Review
| 7. Conduct a post-transition review within 30 days of cutover |
| X |
| 8. Document lessons learned from transition |
| X |
| 9. Incorporate lessons learned into subsequent transition activities (e.g., future transitions, transition-out planning, etc.) |
| X |
| 10. Develop necessary stakeholder communications during post-transition |
| X |
11. Approve and deploy stakeholder communications during post-transition
X
| 12. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
Program Transition-Out Services (End-of-Contract)
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
| 1. Develop a comprehensive transition-out plan focused on an orderly transition of responsibility and minimization of the mission and IT operational impact and risk |
| X |
2. Approve comprehensive transition-out plan
X
| 3. Provide all core documentation (with Index)—documentation of all system components |
| X |
| 4. Provide all system design documentation for all system components, including, but not limited to object models, logical and physical data models, infrastructure designs, descriptions of the physical deployment of system components and infrastructure designs |
| X |
| 5. Provide detailed interface specifications for all interfaces between systems including formats for data exchanged, technical design of interfaces, exception handling employed and other relevant information that may be required by the follow-on CONTRACTOR to this contract |
| X |
| 6. Provide process descriptions and detailed procedures for all systems management and support processes |
| X |
| 7. Provide user and administrator/technical guides for the use of all system components |
| X |
| 8. Develop and provide a comprehensive plan to measure transition risks that will include a complete inventory of transition risks with assigned severity and probability, and response plans to address the risks either through avoidance, mitigation or other means |
| X |
| 9. Provide interim support in specific areas if transition is not fully successful or delayed |
| X |
| 10. Support transition out activities to include but not to be limited to: training materials, schedule and support for personnel who will staff the environment. |
| X |
| 11. Certify that all GOVERNMENT information has been purged from any Contractor-owned system used to process GOVERNMENT information |
| X |
Data Center Transition Support Program Transition Planning Services
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
| 1. Conduct a review of the SIE environment and produce documentation to support integrated transition planning and execution |
| X |
| 2. Regularly review and maintain the SIE environment documentation and update as necessary to reflect changes as new ATSP’s are on-boarded |
| X |
| 3. Conduct a review and integrated project planning session(s) with the ITMO and Incumbent(s) |
| X |
| 4. Identify high risk transition areas and impact, develop mitigation strategies, and recommended mitigation actions and report results to USSOCOM |
| X |
5. Review risk mitigation plan(s) and determine with contractor’s assistance which mitigation strategies and courses of action to approve, if any
X
| 6. Document SIE baseline including high-level process maps, standard operating procedures and baseline customer service levels and operational activities for use in transition planning, readiness, cutover and stabilization activities |
| X |
7. Develop, update, maintain, and revise, a detailed transition plan(s) that includes approach, activities, milestones, schedule and risk identification and mitigation strategies, to include, but not limited to:
Preliminary Transition Plan based on SIE Baseline understanding and collaboration with Incumbent contractor and the ITMO Activities and milestones for pre-transition, readiness assessment, cutover, and post-transition Work collaboratively with SITEC ITMO and Incumbent to identify schedule dependencies and milestones for transition and develop an integrated transition schedule X
8. Approve transition project plans, schedules, and related documentation, including all plan revisions
X
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
Transition Kickoff and Management
| 1. Execute Revised Transition Plan(s) |
| X |
| 2. Provide the Program Office transition status report(s) |
| X |
| 3. Manage, update, and maintain detailed transition schedule(s) that includes activities, deliverables, milestones, and dependencies/linkages to Incumbent schedule |
| X |
| 4. Develop, identify and report on transition schedule critical path activities on a weekly basis and escalate issues as required to SITEC ITMO |
| X |
| 5. Conduct readiness planning activities per the Revised Transition Plan |
| X |
6. Participate in readiness planning
X
7. Provide standardized processes or templates using automated tools whenever possible, which at minimum includes:
Risk log Issue log Integrated Milestone Schedule Status report/performance report Quality control processes/templates Change control processes/templates Communication processes
X
| 8. Conduct cutover planning activities per the Revised Transition Plan(s) |
| X |
9. Participate in cutover planning
X
Implementation Readiness Assessment
| 10. Develop a thorough implementation Readiness Assessment Plan, readiness assessment schedule, rollback strategy, assessment scorecards, identified and defined critical readiness criteria that will drive go / no-go decisions related to overall readiness / preparedness for going live with any new service, , or IT environment |
| X |
11. Approve Readiness Assessment Plan
X
| 12. Conduct implementation readiness assessments and report findings and recommendations on a weekly interval basis prior to cutover and identify any items or situations that will impede successful cutover |
| X |
| 13. Perform and complete remediation actions based on readiness assessments and report status to GOVERNMENT |
| X |
| 14. Verify that all work, testing, evaluation, assessments, and corrective remediation activities are performed and successfully completed to ensure the GOVERNMENT achieves 100% implementation readiness for all critical implementation criteria prior to going live with any new service unless otherwise authorized by GOVERNMENT |
| X |
| 15. Develop necessary stakeholder communications during pre-implementation |
| X |
16. Review and deploy stakeholder communications during pre-implementation
X
| 17. Collect, analyze and report stakeholder feedback issues, comments and/or requests and provide recommendations on best course(s) of actions to take to address/resolve stakeholder issues |
| X |
18. Review stakeholder report and authorize acceptable resolution actions
X
Implementation
| 19. Develop a detailed Implementation Plan, including a pre-implementation checklist and post-implementation evaluation criteria |
| X |
20. Review and approve the Implementation Plan
X
| 21. Make go / no-go recommendations and prepare an implementation decision document for Government approval |
| X |
| 22. Develop necessary stakeholder communications during implementation |
| X |
23. Review and deploy stakeholder communications during cutover
X
| 24. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
25. Review stakeholder report and authorize acceptable resolution actions
X
| 26. Manage implementation and cutover in accordance to plan with no disruption to USSOCOM critical warfighter mission operations and with minimal disruption to customer service or SIE operations |
| X |
| 27. Conduct post-cutover inspection and submit completed post-cutover checklist within 24 hours following cutover; ensure 100% completion of critical post-cutover activities |
| X |
| 28. Complete all post-cutover activities per Cutover Plan |
| X |
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
Program Stabilization
| 1. Address any stabilization / post-cutover issues identified by GOVERNMENT as highest-priority / severe within 24 hours of cutover |
| X |
| 2. Conduct a stabilization assessment within 5 days following cutover including recommendations |
| X |
| 3. Complete all stabilization activities within 10 days following cutover |
| X |
| 4. Develop necessary stakeholder communications immediately following cutover |
| X |
5. Deploy stakeholder communications immediately following cutover
X
| 6. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
Post-Transition Review
| 7. Conduct a post-transition review within 30 days of cutover |
| X |
| 8. Document lessons learned from transition |
| X |
| 9. Incorporate lessons learned into subsequent transition activities (e.g., future transitions, transition-out planning, etc.) |
| X |
| 10. Develop necessary stakeholder communications during post-transition |
| X |
11. Review and deploy stakeholder communications during post-transition
X
| 12. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
| 1. Develop a comprehensive transition-out plan that is focused on an orderly transition of responsibility and minimize the mission and IT operational impact and risk |
| X |
2. Approve comprehensive transition-out plan
X
| 3. Provide all core documentation (with Index)—documentation of all system components |
| X |
| 4. Provide all system design documentation for all system components, including, but not limited to object models, logical and physical data models, infrastructure designs, descriptions of the physical deployment of system components and infrastructure designs |
| X |
| 5. Provide detailed interface specifications for all interfaces between systems including formats for data exchanged, technical design of interfaces, exception handling employed and other relevant information that may be required by the Follow-on contractor to this contract |
| X |
| 6. Provide process descriptions and detailed procedures for all systems management and support processes |
| X |
| 7. Provide user and administrator/technical guides for the use of all system components |
| X |
| 8. Develop and provide a comprehensive plan to measure transition risks that will include a complete inventory of transition risks with assigned severity and probability, and response plans to address the risks either through avoidance, mitigation or other means |
| X |
| 9. Provide interim support in specific areas if transition is not fully successful or delayed |
| X |
| 10. Support transition out activities to include but not to be limited to: training materials, schedule and support for personnel who will staff the environment. |
| X |
| 11. Certify that all GOVERNMENT information has been purged from any Contractor-owned system used to process GOVERNMENT information prior to relocation or disposition and allow GOVERNMENT conduct its own audit, if required, to validate |
| X |
Desktop/Distributed Computing Transition Support
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
| 1. Conduct a review of the SIE environment and produce documentation to support integrated transition planning and execution |
| X |
| 2. Regularly review and maintain the SIE environment documentation and update as necessary to reflect changes as new ATSP’s are on-boarded |
| X |
| 3. Conduct a review and integrated project planning session(s) with the ITMO and Incumbent(s) |
| X |
| 4. Identify high risk transition areas and impact, develop mitigation strategies, and recommended mitigation actions and report results to USSOCOM |
| X |
5. Review risk mitigation plan(s) and determine with contractor’s assistance which mitigation strategies and courses of action to approve, if any
X
| 6. Document SIE baseline including high-level process maps, standard operating procedures and baseline customer service levels and operational activities for use in transition planning, readiness, cutover and stabilization activities |
| X |
7. Develop, update, maintain, and revise, a detailed transition plan(s) that includes approach, activities, milestones, schedule and risk identification and mitigation strategies, to include, but not limited to:
Preliminary Transition Plan based on SIE Baseline understanding and collaboration with Incumbent contractor and the ITMO Activities and milestones for pre-transition, readiness assessment, cutover, and post-transition Work collaboratively with SITEC ITMO and Incumbent to identify schedule dependencies and milestones for transition and develop an integrated transition schedule X
8. Approve transition project plans, schedules, and related documentation, including all plan revisions
X
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
Transition Kickoff and Management
| 1. Execute Revised Transition Plan(s) |
| X |
| 2. Provide the Program Office transition status report(s) |
| X |
| 3. Manage, update, and maintain detailed transition schedule(s) that includes activities, deliverables, milestones, and dependencies/linkages to Incumbent schedule |
| X |
| 4. Develop, identify and report on transition schedule critical path activities on a weekly basis and escalate issues as required to SITEC ITMO |
| X |
| 5. Conduct readiness planning activities per the Revised Transition Plan |
| X |
6. Participate in readiness planning
X
7. Provide standardized processes or templates using automated tools whenever possible, which at minimum includes:
Risk log Issue log Integrated Milestone Schedule Status report/performance report Quality control processes/templates Change control processes/templates Communication processes
X
| 8. Conduct cutover planning activities per the Revised Transition Plan(s) |
| X |
9. Participate in cutover planning
X
Implementation Readiness Assessment
| 10. Develop a thorough implementation Readiness Assessment Plan, readiness assessment schedule, rollback strategy, assessment scorecards, identified and defined critical readiness criteria that will drive go / no-go decisions related to overall readiness / preparedness for going live with any new service, , or IT environment |
| X |
11. Approve Readiness Assessment Plan
X
| 12. Conduct implementation readiness assessments and report findings and recommendations on a weekly interval basis prior to cutover and identify any items or situations that will impede successful cutover |
| X |
| 13. Perform and complete remediation actions based on readiness assessments and report status to GOVERNMENT |
| X |
| 14. Verify that all work, testing, evaluation, assessments, and corrective remediation activities are performed and successfully completed to ensure the GOVERNMENT achieves 100% implementation readiness for all critical implementation criteria prior to going live with any new service unless otherwise authorized by GOVERNMENT |
| X |
| 15. Develop necessary stakeholder communications during pre-implementation |
| X |
16. Review and deploy stakeholder communications during pre-implementation
X
| 17. Collect, analyze and report stakeholder feedback issues, comments and/or requests and provide recommendations on best course(s) of actions to take to address/resolve stakeholder issues |
| X |
18. Review stakeholder report and authorize acceptable resolution actions
X
Implementation
| 19. Develop a detailed Implementation Plan, including a pre-implementation checklist and post-implementation evaluation criteria |
| X |
20. Review and approve the Implementation Plan
X
| 21. Make go / no-go recommendations and prepare an implementation decision document for Government approval |
| X |
| 22. Develop necessary stakeholder communications during implementation |
| X |
23. Review and deploy stakeholder communications during cutover
X
| 24. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
25. Review stakeholder report and authorize acceptable resolution actions
X
| 26. Manage implementation and cutover in accordance to plan with no disruption to USSOCOM critical warfighter mission operations and with minimal disruption to customer service or SIE operations |
| X |
| 27. Conduct post-cutover inspection and submit completed post-cutover checklist within 24 hours following cutover; ensure 100% completion of critical post-cutover activities |
| X |
| 28. Complete all post-cutover activities per Cutover Plan |
| X |
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
Program Stabilization
| 1. Address any stabilization / post-cutover issues identified by GOVERNMENT as highest-priority / severe within 24 hours of cutover |
| X |
| 2. Conduct a stabilization assessment within 5 days following cutover including recommendations |
| X |
| 3. Complete all stabilization activities within 10 days following cutover |
| X |
| 4. Develop necessary stakeholder communications immediately following cutover |
| X |
5. Deploy stakeholder communications immediately following cutover
X
| 6. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
Post-Transition Review
| 7. Conduct a post-transition review within 30 days of cutover |
| X |
| 8. Document lessons learned from transition |
| X |
| 9. Incorporate lessons learned into subsequent transition activities (e.g., future transitions, transition-out planning, etc.) |
| X |
| 10. Develop necessary stakeholder communications during post-transition |
| X |
11. Accept and deploy stakeholder communications during post-transition
X
| 12. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
| 1. Develop a comprehensive transition-out plan that is focused on an orderly transition of responsibility and minimize the mission and IT operational impact and risk |
| X |
2. Approve comprehensive transition-out plan
X
| 3. Provide all core documentation (with Index)—documentation of all system components |
| X |
| 4. Provide all system design documentation for all system components including, but not limited to object models, logical and physical data models, infrastructure designs, descriptions of the physical deployment of system components and infrastructure designs |
| X |
| 5. Provide detailed interface specifications for all interfaces between systems including formats for data exchanged, technical design of interfaces, exception handling employed and other relevant information that may be required by the incoming follow on contractor to this contract |
| X |
| 6. Provide process descriptions and detailed procedures for all systems management and support processes |
| X |
| 7. Provide user and administrator/technical guides for the use of all system components |
| X |
| 8. Develop and provide a comprehensive plan to measure transition risks that will include a complete inventory of transition risks with assigned severity and probability, and response plans to address the risks either through avoidance, mitigation or other means |
| X |
| 9. Provide interim support in specific areas if transition is not fully successful or delayed |
| X |
| 10. Support transition out activities to include but not to be limited to: training materials, schedule and support for personnel who will staff the environment. |
| X |
| 11. Certify that all GOVERNMENT information has been purged from any Contractor-owned system used to process GOVERNMENT information |
| X |
Network Transition Support
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
| 1. Conduct a review of the SIE environment and produce documentation to support integrated transition planning and execution |
| X |
| 2. Regularly review and maintain the SIE environment documentation and update as necessary to reflect changes as new ATSP’s are on-boarded |
| X |
| 3. Conduct a review and integrated project planning session(s) with the ITMO and Incumbent(s) |
| X |
| 4. Identify high risk transition areas and impact, develop mitigation strategies, and recommended mitigation actions and report results to USSOCOM |
| X |
5. Review risk mitigation plan(s) and determine with contractor’s assistance which mitigation strategies and courses of action to approve, if any
X
| 6. Document SIE baseline including high-level process maps, standard operating procedures and baseline customer service levels and operational activities for use in transition planning, readiness, cutover and stabilization activities |
| X |
7. Develop, update, maintain, and revise, a detailed transition plan(s) that includes approach, activities, milestones, schedule and risk identification and mitigation strategies, to include, but not limited to:
Preliminary Transition Plan based on SIE Baseline understanding and collaboration with Incumbent contractor and the ITMO Activities and milestones for pre-transition, readiness assessment, cutover, and post-transition Work collaboratively with SITEC ITMO and Incumbent to identify schedule dependencies and milestones for transition and develop an integrated transition schedule X
8. Approve transition project plans, schedules, and related documentation, including all plan revisions
X
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
Transition Kickoff and Management
| 1. Execute Revised Transition Plan(s) |
| X |
| 2. Provide the Program Office transition status report(s) |
| X |
| 3. Manage, update, and maintain detailed transition schedule(s) that includes activities, deliverables, milestones, and dependencies/linkages to Incumbent schedule |
| X |
| 4. Develop, identify and report on transition schedule critical path activities on a weekly basis and escalate issues as required to SITEC ITMO |
| X |
| 5. Conduct readiness planning activities per the Revised Transition Plan |
| X |
6. Participate in readiness planning
X
7. Provide standardized processes or templates using automated tools whenever possible, which at minimum includes:
Risk log Issue log Integrated Milestone Schedule Status report/performance report Quality control processes/templates Change control processes/templates Communication processes
X
| 8. Conduct cutover planning activities per the Revised Transition Plan(s) |
| X |
9. Participate in cutover planning
X
Implementation Readiness Assessment
| 10. Develop a thorough implementation Readiness Assessment Plan, readiness assessment schedule, rollback strategy, assessment scorecards, identified and defined critical readiness criteria that will drive go / no-go decisions related to overall readiness / preparedness for going live with any new service, , or IT environment |
| X |
11. Approve Readiness Assessment Plan
X
| 12. Conduct implementation readiness assessments and report findings and recommendations on a weekly interval basis prior to cutover and identify any items or situations that will impede successful cutover |
| X |
| 13. Perform and complete remediation actions based on readiness assessments and report status to GOVERNMENT |
| X |
| 14. Verify that all work, testing, evaluation, assessments, and corrective remediation activities are performed and successfully completed to ensure the GOVERNMENT achieves 100% implementation readiness for all critical implementation criteria prior to going live with any new service unless otherwise authorized by GOVERNMENT |
| X |
| 15. Develop necessary stakeholder communications during pre-implementation |
| X |
16. Approve and deploy stakeholder communications during pre-implementation
X
| 17. Collect, analyze and report stakeholder feedback issues, comments and/or requests and provide recommendations on best course(s) of actions to take to address/resolve stakeholder issues |
| X |
18. Review stakeholder report and authorize acceptable resolution actions
X
Implementation
| 19. Develop a detailed Implementation Plan, including a pre-implementation checklist and post-implementation evaluation criteria |
| X |
20. Review and approve the Implementation Plan
X
| 21. Make go / no-go recommendations and prepare an implementation decision document for Government approval |
| X |
| 22. Develop necessary stakeholder communications during implementation |
| X |
23. Approve and deploy stakeholder communications during cutover
X
| 24. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
25. Review stakeholder report and authorize acceptable resolution actions
X
| 26. Manage implementation and cutover in accordance to plan with no disruption to USSOCOM critical warfighter mission operations and with minimal disruption to customer service or SIE operations |
| X |
| 27. Conduct post-cutover inspection and submit completed post-cutover checklist within 24 hours following cutover; ensure 100% completion of critical post-cutover activities |
| X |
| 28. Complete all post-cutover activities per Cutover Plan |
| X |
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
Program Stabilization
| 1. Address any stabilization / post-cutover issues identified by GOVERNMENT as highest-priority / severe within 24 hours of cutover |
| X |
| 2. Conduct a stabilization assessment within 5 days following cutover including recommendations |
| X |
| 3. Complete all stabilization activities within 10 days following cutover |
| X |
| 4. Develop necessary stakeholder communications immediately following cutover |
| X |
5. Approve and deploy stakeholder communications immediately following cutover
X
| 6. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
Post-Transition Review
| 7. Conduct a post-transition review within 30 days of cutover |
| X |
| 8. Document lessons learned from transition |
| X |
| 9. Incorporate lessons learned into subsequent transition activities (e.g., future transitions, transition-out planning, etc.) |
| X |
| 10. Develop necessary stakeholder communications during post-transition |
| X |
11. Approve and deploy stakeholder communications during post-transition
X
| 12. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
| 1. Develop a comprehensive transition-out plan that is focused on an orderly transition of responsibility and minimize the mission and IT operational impact and risk |
| X |
2. Approve comprehensive transition-out plan
X
| 3. Provide all core documentation (with Index)—documentation of all system components |
| X |
| 4. Provide all system design documentation for all system components, including, but not limited to object models, logical and physical data models, infrastructure designs, descriptions of the physical deployment of system components and infrastructure designs |
| X |
| 5. Provide detailed interface specifications for all interfaces between systems including formats for data exchanged, technical design of interfaces, exception handling employed and other relevant information that may be required by the incoming follow on contractor to this contract |
| X |
| 6. Provide process descriptions and detailed procedures for all systems management and support processes |
| X |
| 7. Provide user and administrator/technical guides for the use of all system components |
| X |
| 8. Develop and provide a comprehensive plan to measure transition risks that will include a complete inventory of transition risks with assigned severity and probability, and response plans to address the risks either through avoidance, mitigation or other means |
| X |
| 9. Provide interim support in specific areas if transition is not fully successful or delayed |
| X |
| 10. Support transition out activities to include but not to be limited to: training materials, schedule and support for personnel who will staff the environment. |
| X |
| 11. Certify that all GOVERNMENT information has been purged from any Contractor-owned system used to process GOVERNMENT information |
| X |
Applications Management Transition Support
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
| 1. Conduct a review of the SIE environment and produce documentation to support integrated transition planning and execution |
| X |
| 2. Regularly review and maintain the SIE environment documentation and update as necessary to reflect changes as new ATSP’s are on-boarded |
| X |
| 3. Conduct a review and integrated project planning session(s) with the ITMO and Incumbent(s) |
| X |
| 4. Identify high risk transition areas and impact, develop mitigation strategies, and recommended mitigation actions and report results to USSOCOM |
| X |
5. Review risk mitigation report and determine with contractor’s assistance which mitigation strategies and courses of action to approve, if any
X
| 6. Document SIE baseline including high-level process maps, standard operating procedures and baseline customer service levels and operational activities for use in transition planning, readiness, cutover and stabilization activities |
| X |
7. Develop, update, maintain, and revise, a detailed transition plan(s) that includes approach, activities, milestones, schedule and risk identification and mitigation strategies, to include, but not limited to:
Preliminary Transition Plan based on SIE Baseline understanding and collaboration with Incumbent contractor and the ITMO Activities and milestones for pre-transition, readiness assessment, cutover, and post-transition Work collaboratively with SITEC ITMO and Incumbent to identify schedule dependencies and milestones for transition and develop an integrated transition schedule X
8. Approve transition project plans, schedules, and related documentation, including all plan revisions
X
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
Transition Kickoff and Management
| 1. Execute Revised Transition Plan(s) |
| X |
| 2. Provide the Program Office transition status report(s) |
| X |
| 3. Manage, update, and maintain detailed transition schedule(s) that includes activities, deliverables, milestones, and dependencies/linkages to Incumbent schedule |
| X |
| 4. Develop, identify and report on transition schedule critical path activities on a weekly basis and escalate issues as required to SITEC ITMO |
| X |
| 5. Conduct readiness planning activities per the Revised Transition Plan |
| X |
6. Participate in readiness planning
X
7. Provide standardized processes or templates using automated tools whenever possible, which at minimum includes:
Risk log Issue log Integrated Milestone Schedule Status report/performance report Quality control processes/templates Change control processes/templates Communication processes
X
| 8. Conduct cutover planning activities per the Revised Transition Plan(s) |
| X |
9. Participate in cutover planning
X
Implementation Readiness Assessment
| 10. Develop a thorough implementation Readiness Assessment Plan, readiness assessment schedule, rollback strategy, assessment scorecards, identified and defined critical readiness criteria that will drive go / no-go decisions related to overall readiness / preparedness for going live with any new service, , or IT environment |
| X |
11. Approve Readiness Assessment Plan
X
| 12. Conduct implementation readiness assessments and report findings and recommendations on a weekly interval basis prior to cutover and identify any items or situations that will impede successful cutover |
| X |
| 13. Perform and complete remediation actions based on readiness assessments and report status to GOVERNMENT |
| X |
| 14. Verify that all work, testing, evaluation, assessments, and corrective remediation activities are performed and successfully completed to ensure the GOVERNMENT achieves 100% implementation readiness for all critical implementation criteria prior to going live with any new service unless otherwise authorized by GOVERNMENT |
| X |
| 15. Develop necessary stakeholder communications during pre-implementation |
| X |
16. Review and deploy stakeholder communications during pre-implementation
X
| 17. Collect, analyze and report stakeholder feedback issues, comments and/or requests and provide recommendations on best course(s) of actions to take to address/resolve stakeholder issues |
| X |
18. Review stakeholder report and authorize acceptable resolution actions
X
Implementation
| 19. Develop a detailed Implementation Plan, including a pre-implementation checklist and post-implementation evaluation criteria |
| X |
20. Review and approve the Implementation Plan
X
| 21. Make go / no-go recommendations and prepare an implementation decision document for Government approval |
| X |
| 22. Develop necessary stakeholder communications during implementation |
| X |
23. Review and deploy stakeholder communications during cutover
X
| 24. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
25. Review stakeholder report and authorize acceptable resolution actions
X
| 26. Manage implementation and cutover in accordance to plan with no disruption to USSOCOM critical warfighter mission operations and with minimal disruption to customer service or SIE operations |
| X |
| 27. Conduct post-cutover inspection and submit completed post-cutover checklist within 24 hours following cutover; ensure 100% completion of critical post-cutover activities |
| X |
| 28. Complete all post-cutover activities per Cutover Plan |
| X |
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
Program Stabilization
| 1. Address any stabilization / post-cutover issues identified by GOVERNMENT as highest-priority / severe within 24 hours of cutover |
| X |
| 2. Conduct a stabilization assessment within 5 days following cutover including recommendations |
| X |
| 3. Complete all stabilization activities within 10 days following cutover |
| X |
| 4. Develop necessary stakeholder communications immediately following cutover |
| X |
5. Deploy stakeholder communications immediately following cutover
X
| 6. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
Post-Transition Review
| 7. Conduct a post-transition review within 30 days of cutover |
| X |
| 8. Document lessons learned from transition |
| X |
| 9. Incorporate lessons learned into subsequent transition activities (e.g., future transitions, transition-out planning, etc.) |
| X |
| 10. Develop necessary stakeholder communications during post-transition |
| X |
11. Deploy stakeholder communications during post-transition
X
| 12. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
| 1. Develop a comprehensive transition-out plan that is focused on an orderly transition of responsibility and minimize the mission and IT operational impact and risk |
| X |
2. Approve comprehensive transition-out plan
X
| 3. Provide all core documentation (with Index)—documentation of all system components |
| X |
| 4. Provide all system design documentation for all system components including, but not limited to object models, logical and physical data models, infrastructure designs, descriptions of the physical deployment of system components and infrastructure designs |
| X |
| 5. Provide detailed interface specifications for all interfaces between systems including formats for data exchanged, technical design of interfaces, exception handling employed and other relevant information that may be required by the incoming FOLLOW ON CONTRACTOR TO THIS CONTRACT |
| X |
| 6. Provide process descriptions and detailed procedures for all systems management and support processes |
| X |
| 7. Provide user and administrator/technical guides for the use of all system components |
| X |
| 8. Develop and provide a comprehensive plan to measure transition risks that will include a complete inventory of transition risks with assigned severity and probability, and response plans to address the risks either through avoidance, mitigation or other means |
| X |
| 9. Provide interim support in specific areas if transition is not fully successful or delayed |
| X |
| 10. Support transition out activities to include but not to be limited to: training materials, schedule and support for personnel who will staff the environment. |
| X |
| 11. Certify that all GOVERNMENT information has been purged from any Contractor-owned system used to process GOVERNMENT information |
| X |
Production Management Transition Support
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
| 1. Conduct a review of the SIE environment and produce documentation to support integrated transition planning and execution |
| X |
| 2. Regularly review and maintain the SIE environment documentation and update as necessary to reflect changes as new ATSP’s are on-boarded |
| X |
| 3. Conduct a review and integrated project planning session(s) with the ITMO and Incumbent(s) |
| X |
| 4. Identify high risk transition areas and impact, develop mitigation strategies, and recommended mitigation actions and report results to USSOCOM |
| X |
5. Review risk mitigation report and determine with contractor’s assistance which mitigation strategies and courses of action to approve, if any
X
| 6. Document SIE baseline including high-level process maps, standard operating procedures and baseline customer service levels and operational activities for use in transition planning, readiness, cutover and stabilization activities |
| X |
7. Develop, update, maintain, and revise, a detailed transition plan(s) that includes approach, activities, milestones, schedule and risk identification and mitigation strategies, to include, but not limited to:
Preliminary Transition Plan based on SIE Baseline understanding and collaboration with Incumbent contractor and the ITMO Activities and milestones for pre-transition, readiness assessment, cutover, and post-transition Work collaboratively with SITEC ITMO and Incumbent to identify schedule dependencies and milestones for transition and develop an integrated transition schedule X
8. Approve transition project plans, schedules, and related documentation, including all plan revisions
X
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
Transition Kickoff and Management
| 1. Execute Revised Transition Plan(s) |
| X |
| 2. Provide the Program Office transition status report(s) |
| X |
| 3. Manage, update, and maintain detailed transition schedule(s) that includes activities, deliverables, milestones, and dependencies/linkages to Incumbent schedule |
| X |
| 4. Develop, identify and report on transition schedule critical path activities on a weekly basis and escalate issues as required to SITEC ITMO |
| X |
| 5. Conduct readiness planning activities per the Revised Transition Plan |
| X |
6. Participate in readiness planning
X
7. Provide standardized processes or templates using automated tools whenever possible, which at minimum includes:
Risk log Issue log Integrated Milestone Schedule Status report/performance report Quality control processes/templates Change control processes/templates Communication processes
X
| 8. Conduct cutover planning activities per the Revised Transition Plan(s) |
| X |
9. Participate in cutover planning
X
Implementation Readiness Assessment
| 10. Develop a thorough implementation Readiness Assessment Plan, readiness assessment schedule, rollback strategy, assessment scorecards, identified and defined critical readiness criteria that will drive go / no-go decisions related to overall readiness / preparedness for going live with any new service, , or IT environment |
| X |
11. Approve Readiness Assessment Plan
X
| 12. Conduct implementation readiness assessments and report findings and recommendations on a weekly interval basis prior to cutover and identify any items or situations that will impede successful cutover |
| X |
| 13. Perform and complete remediation actions based on readiness assessments and report status to GOVERNMENT |
| X |
| 14. Verify that all work, testing, evaluation, assessments, and corrective remediation activities are performed and successfully completed to ensure the GOVERNMENT achieves 100% implementation readiness for all critical implementation criteria prior to going live with any new service unless otherwise authorized by GOVERNMENT |
| X |
| 15. Develop necessary stakeholder communications during pre-implementation |
| X |
16. Review and deploy stakeholder communications during pre-implementation
X
| 17. Collect, analyze and report stakeholder feedback issues, comments and/or requests and provide recommendations on best course(s) of actions to take to address/resolve stakeholder issues |
| X |
18. Review stakeholder report and authorize acceptable resolution actions
X
Implementation
| 19. Develop a detailed Implementation Plan, including a pre-implementation checklist and post-implementation evaluation criteria |
| X |
20. Review and approve the Implementation Plan
X
| 21. Make go / no-go recommendations and prepare an implementation decision document for Government approval |
| X |
| 22. Develop necessary stakeholder communications during implementation |
| X |
23. Review and deploy stakeholder communications during cutover
X
| 24. Collect, analyze and report stakeholder feedback issues, comments and or requests |
| X |
25. Review stakeholder report and authorize acceptable resolution actions
X
| 26. Manage implementation and cutover in accordance to plan with no disruption to USSOCOM critical warfighter mission operations and with minimal disruption to customer service or SIE operations |
| X |
| 27. Conduct post-cutover inspection and submit completed post-cutover checklist within 24 hours following cutover; ensure 100% completion of critical post-cutover activities |
| X |
| 28. Complete all post-cutover activities per Cutover Plan |
| X |
| Defined Roles and Responsibilities |
| CONTRACTOR |
| GOVERNMENT |
Program Stabilization
This is the start of the file's text. The full file is on GovTribe.
United States Special Operations Command