Attachment 5 Exit Plan.docx

Section J Attachment 5 – Exit Plan

· Proposed transition organization structure for SITEC (e.g. Program Manager, Transition Lead)

· Proposed approach to transferring services to the successor without interruption including, the proposed phase-in period and all relevant steps and tasks for each service or activity required to transfer responsibility

· Migration of IT processes and procedures from the Contractor to SITEC Government Organization(s) and / or Successor Contractor(s)

· A list of assets and Intellectual Property, which will be transferred to the SITEC Government Organization(s) and/or Successor Contractor(s).

· Activities and corresponding timeline for handing over to USSOCOM sole use and shared assets. These assets include:

· Customer and other records (including subcontractor agreements that are required to provision the Services)

· Configuration Information

· Databases

· Documentation

· Asset Registers

· Programs

· Knowledge Databases

· Fault Databases

· Asset Maintenance History and Status

· Manuals

· Process and procedure documentation

· Operational Run books for all systems and applications

· All other similar items that SITEC used or produced during the course of, or for the purpose of, provisioning the Services or relating to the configuration or control of the Services

· Help Desk support scripts

· Software tools and utilities used to manage and monitor the environment

· Source code for all custom-developed software applications, tools, and utilities

· WAN / LAN Data network interconnect diagrams, topologies, and schematics

· Voice / Video network interconnect diagrams, topologies, and schematics

· Data center room layouts and interconnect diagrams

· Disaster recovery records, test reports, and procedures

· Information assurance records, logs, vulnerability testing results

· Escalation processes and procedures with contacts

· Spares inventory and locations

· Maintenance schedules for data center and network devices

· Database schemas, topologies, data structures, stored procedures, dependencies, etc.

· Application interdependencies diagrams, configuration manuals, technical & user manuals

· Approach to Migrating systems and data flows to Successor Contractors

· Approach to Migrating Service Desk functions to SITEC Government Organization(s) and / or Successor Contractor(s)

· Approach to Migrating reporting and analytics to SITEC Government Organization(s) and / or Successor Contractor(s)

· Approach to Migrating in-scope data clean-up, data conversion and transfer of data to SITEC Government Organization(s) and / or Successor Contractor(s)

· Approach to Migrating in-scope security plans and measures (for transfer and transition of hard copy and electronic information, including backups and disaster recovery) to SITEC Government Organization(s) and / or Successor Contractor(s)

· Approach to Migrating in-scope documentation to SITEC Government Organization(s) and / or Successor Contractor(s)

· Approach to Migrating in-scope regulatory compliance procedures and guidance to USSOCOM and/or SITEC Successor Contractor(s)

· Approach to Migrating in-scope mission continuity activities, plans and measures from Supplier to SITEC Government Organization(s) and/or Successor Contractor(s)

· Approach to Migrating in-scope audit functions from Supplier to SITEC Government Organization(s) and/or Successor Contractor(s)

· Approach to Migrating in-scope quality assurance and quality control functions from Supplier to SITEC Government Organization(s) and/or Successor Contractor(s)

· Approach to Migrating in-scope governance processes and procedures from Supplier to SITEC Government Organization(s) and/or Successor Contractor(s)

· Approach to Migrating in-scope change management functions from Supplier to SITEC Government Organization(s) and/or Successor Contractor(s)

· Approach to Completing due diligence on assets, contracts and other resources

· Schedule of briefings on the status and comprehensive nature of all items handed over

· Approach to knowledge transfer of the Services

· Approach to providing Services without interruption, or a reduction in service levels, during the handover period, and during transfer to SITEC Government Organization(s) and/or Successor Contractor(s)

· Approach to Identifying and completing the transfer to USSOCOM (for the remainder of the term of the relevant license) of all USSOCOM-owned Software and other licenses used in the provision of the Services by Supplier (if applicable)

· reporting lines of USSOCOM, Supplier, other 3rd Parties and the SITEC Contractor(s), as appropriate

· the relationships between USSOCOM, Supplier, other 3rd Parties and the SITEC Contractor(s), as appropriate

· Supplier service and management transition leads Documented Processes:

· approval processes for all documentation and knowledge bases (for example, the service desk knowledge base) submitted as part of the Exit Plan and planning process, to include timelines, formats and deliverables

· Definitions and flowcharts of all escalation procedures and who within Supplier is responsible, including direct contact information Approach to Service Provisioning: Including, but not limited to:

· Approach to providing services Up to the Termination Date

· Approach to providing services On the Termination Date

· Approach to providing services When required for an extended, defined period after the Termination Date

· Approach to providing services in parallel with the successor contractor when required

· Approach to determining responsibility during preparation and transfer of:

1. Assets (Sole Use and Shared) including USSOCOM Intellectual Property

2. Subcontracts and associated subcontractor relationships

3. Operational documentation, including customer records and databases, configuration documentation, and manuals

4. Software licenses, including specific references to the software owner's requirements

5. Tactical documentation, including but not limited to:

a. Service-level reports

b. Service catalog

c. Service delivery plans

d. Incident and change register

e. Change and project calendar

f. Current and scheduled project documents

g. Release schedules

h. Performance and capacity management planning

i. Innovation and service creation plans related to the involved Services

j. Communication plans and all current and scheduled communication documentation (online and offline)

6. Strategic documentation, including but not limited to enterprise architecture and governance documentation Facilities:

· Approach to continuing services using the Contractors premises The plan shall address access, security, space utilization, and modification requirements required to allow continued use of facilities, for as long as required Approach to provisioning of a physical data room into which information shall be placed, for the Government and the Successor Contractors to inspect and make copies for removal Resources:

· Approach to transferring personnel, including communications, briefing and negotiation, applicable to such personnel who are required for the continuation of the involved Services, and within the boundaries of applicable law

· final handover and acceptance criteria, and the required failover provisions Documentation:

· Asset maintenance history and status

· Control process and procedure documentation

· Copies of all strategic, tactical and operational control framework reports

· Process management and maintenance manuals

· Work instructions and workflows

· System and equipment fault databases

· Copies of all knowledge bases, such as a help desk knowledge base

· Spare equipment and parts inventory purchased to provide the Service or part of the Service

· Agreements with 3rd-Party suppliers of goods and services, which are to be transferred to USSOCOM or the Successor Contractor(s),:

· Key support contact details for 3rd-Party supplier personnel.

· Information regarding Other Services and associated unresolved faults in progress at the start of the Transition Period, as well as those expected to be in progress at the end of the Transition Period. The Contractor shall update this information at the end of the Transition Period.

· Documentation covering service incidents, disaster recovery events and service levels achieved during the past 12 months, and the service-level measurement method

· Software-related documentation:

1. Status of 3rd-Party software covering supplier, version, upgrade status, license and maintenance fees, expiration dates

2. Status of custom-developed programs, including source code and documentation

3. Operator and user manuals for USSOCOM applications developed or maintained by Supplier Human Resource Data:

· Data on Personnel as defined and required by any government regulations, as referenced in the contract

· Full contract documentation for Supplier’s subcontractors, which will be notated to The Government or the Successor Contractor(s)

· The list of subcontracts that Supplier will notate to the Successor Contractor(s) Risk and Issue Data:

· Overall approach for managing transition risk and issues

· Comprehensive identification of risks and issues related to the successful transition of all in-scope services before, during, and after transition execution

· Probability of occurrence (i.e., likelihood) and potential impact for each risk

· Mitigation approaches, action steps, and other information required to manage overall transition risks and issues

· Detailed program (including a timetable with milestones, processes and critical controls) for the transfer of the provision of the Services from the Contractor to the Successor Contractor, or back to the Government, in coordination with the Exit Plan

· The management structure plan to execute Disentanglement

· Details of Contractor personnel and other resources that will provide Disentanglement Services, including a list of Provider subject matter experts and other personnel who will be engaged within 10 days of starting the Termination Period

· Approach to handover of activities and the required Contractor resource profiles to support the relevant handover activities

· Proposed activities for proper and timely execution of the Disentanglement Plan

· Documents or knowledge base elements to be delivered to the Government and/or the Successor Contractors during the handover process

· Transfer of Services Timetable: All dates in the timetable shall relate to days or weeks prior to, on, or after the Termination Date. The time table shall include:

· Transfer milestones (the transfer from the Contractor to the Government and/or the Successor Contractors), identifying dates, events and criteria to be met for completion of the transfer, including who determines that the transfer has been completed successfully

· Dependencies among the Government, Contractor, Successor Contractor and third parties

· The time frame in which the proposes to provide and make available data (including net book value data) and assets that will be handed over, so that the Government can inspect them

· The time the Contractor proposes that the Government and the Successor Contractor take to review data, and inspect, receive and purchase assets, including due diligence

· The timing for transfer of personnel activities

· The timing and obligations of third parties that will need to be involved in the transfer of the Services

DRAFT VERSION 1.0

3/26/2010

CONFIDENTIAL INFORMATION—FOR INTERNAL PURPOSES ONLY