SITEC-Industry Day Briefings-Day1.pdf

US Special Operations Command

The overall classification of this briefing is:

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SITEC Industry Days

Day 1

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Administrative

Remarks

Briefer: Mr. Tony Davis, Program Manager for C4P

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Administrative / Safety Information

This conference is UNCLASSIFIED

Fire Exits

Restrooms

Meals

The Doubletree has a lunch buffet in the restaurants and a cash food court in the foyer area

Please turn off cell phones

Questions and Answers

Questions

Index cards distributed at sign-in and available at the registration desk

At the top of the index card, put the topic or speaker that the question is directed to (including name and company is optional)

Hand in to personnel throughout the day

Briefers will answer a subset of the questions based on relevance to the group as a whole at the end of each briefing

Also, questions will be answered during a panel discussion at end of day two

Government responses to questions should be considered as ADVISORY

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Mr. James W. Cluck Acquisition Executive

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Mr. John Wilcox

Director, Communications

Systems/J6

Agenda

The SOF Information Environment (SIE) defined

SIE Architecture

SIE Way Ahead

Questions

SOF Information

Environment (SIE)

The information infrastructure, systems, policies, processes, people, and knowledge that are required to support the full spectrum of special operations activity, from staff functions to war.

Evolve the SOF IT baseline network(s) into a netcentric operating environment.

Provide IT services in support of global SOF operations - anywhere, anytime.

Plan for and integrate C4I sensors, systems and human interface capabilities into the SOF IT network environment.

ONE FORCE - ONE ENVIRONMENT

SIE Mission Objectives

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Slide 10 as presented will be provided in Bidders’

Reference Library

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Slide 11 as presented will be provided in Bidders’

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Slide 12 as presented will be provided in Bidders’

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Slide 13 as presented will be provided in Bidders’

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Slide 14 as presented will be provided in Bidders’

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SDN / SOFTACS Systems

SDN-Lite(vX) SDN-Medium

SDN-Heavy SDN-Extension Package

SDN-Lite(v3a) SDN-Lite(v1)/(v2)

Network Transport MAJOR COMPONENTS CASES SUPPORTS

Tactical

Full Suite

SDN-H Total: 70 laptops 3 Segment

Servers/ Router/Switch/Mass

Storage/ EIW/Printer/Scanner/

Projector

66 cases Joint Special

Operations Task Force

(JSOTF)/Forward

Operating Base (FOB)

Headquarters

1 ea EIW/MAXPAC

Tactical Local Area Network (TACLAN)

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Slide 17 as presented will be provided in Bidders’

Summary

Transform the SIE into one environment from separately managed networks

Deliver SOF-common enabling communications/IT solutions

Provide a Global environment supporting SOF

Warfighters wherever the Nation asks them to go.

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SITEC ACQUISTION

STRATEGY

Briefer: Mr. Tony Davis, Program Manager for C4P

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Requirement

The Special Operations Forces Information Enterprise (SIE) is USSOCOM’s worldwide IT infrastructure, encompassing all SOF IT assets from the garrison environment, down to the deployed sensor and operator Over 75,000 users are supported worldwide

IT support is focused within the Continental United States (CONUS);

however, support is provided globally

Worldwide Unclassified and Classified information networks are supported

USSOCOM’s current IT support contract – the Enterprise Information Technology Contract (EITC) – expires 31 March

USSOCOM’s current C4I production contract (TACLAN) – expires 31 March 2011

The purpose of the SOF IT Enterprise Contract (SITEC) framework is to obtain integrated IT services and support critical to fulfilling USSOCOM’s missions

SITEC Objectives

1. Enable and improve IT in support of mission operations

2. Increase control, transparency and accountability over IT operations

3. Foster effectiveness and innovation

4. Drive cost optimization

5. Foster communication and information sharing

6. Establish flexible and scalable contract supported by a strong metrics program

7. Foster competition

8. Enable Net Centricity

•SIE Management

•Requirements Definition

•Performance Management

• IT Service Management and

Integration

•Governance

•Demand Management

•Relationship Management

SITEC Model

USSOCOM

Process Interactions

Services, Resources

Distributed

Computing

Specialty

Services

C4I

Production

• IT Service Delivery and Support

Funding, Contracts

SLAs

IT Service

Mgmt

Data

Center

Services

Enterprise

Networks

Application

Mgmt

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SITEC Service Areas (Towers)

Service Area

Contracts Scope

IT Service

Management

Program Mgmt, IT Service Mgmt and Integration, Performance

Mgmt, Enterprise Architecture, Enterprise Engineering / Planning, IA

Policy/Planning; Evolutionary Technology Insertions; Service Desk

Data Center

Services

Servers, Storage, Collaborative Computing and Related

Planning/Engineering, ITSM, IA Operations, and SIF Integration

Enterprise

Network

Services

WAN, Data, Voice, Video, and VTC, Multi-Control Processing Units

(MCUs), SSEPs, SCAMPI Nodes, Deployed Communications

Support, and Related Planning/Engineering, ITSM, and IA

Operations

Distributed

Computing

Services

Break/Fix, LAN, Wireless Infrastructure, IMAC, VIP Support, VTC

Site Operations, End-User/Site Devices (e.g., Printers, Phones, PDAs, AV Displays, etc.), and Related Planning/Engineering, ITSM, and IA Operations

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SITEC Service Areas (Towers)

Service Area

Contracts Scope

Application

Management

Application Maintenance, Application Development, and Related

Planning/Engineering, ITSM, and IA Operations

Specialty

Services

JSOC, TSOC, and Special Access Program Support Task Orders

C4I Production Initial contract to cover TACLAN Production

SITEC Contract Framework: Wave 1

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IT Service Management (Single Award)

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Year 1 Year 2 Year 3 Year 4 Year 5 Year 6

Base contract (2 yrs + 6 mos transition)

Incentive

Term 1

Incentive

Term 2

Incentive

Term 3 Incentive

Term 4

SITEC Contract Framework: Wave 2

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Data Center (Single Award)

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Enterprise Networks (Single Award)

T R

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Distributed Computing (Single Award)

T R

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Year 1 Year 2 Year 3 Year 4 Year 5 Year 6

Base Contract (2 years +

3 mos transition)

Base Contract (2 years +

3 mos transition)

Incentive

Term 1 Incentive

Term 2

Incentive

Term 1

Incentive

Term 2 Incentive

Term 3

Incentive

Term 2

Base Contract (2 years +

3 mos transition)

Incentive

Term 1

SITEC Contract Framework: Wave 3

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Specialty Services (Multiple Award)

T R

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Option 1 T R

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Application Management (Multiple Award)

T R

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C4I Production (Multiple Contracts)

TACLAN Contract (Single Award)

T R

A N

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Option 1 Option 2 T R

A N

S recompete

Option 2

Option 3

Base Contract (2 years +

3 mos transition)

Year 1 Year 2 Year 3 Year 4 Year 5 Year 6

Base Contract (2 years +

3 mos transition)

Base Contract (3 years + 3 mos transition)

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Acquisition Milestones

Wave 1

Date Activity

March 2010 Release Draft Request for Proposal (RFP)

7 - 8 April 2010 Conduct Industry Days

22 April 2010 Draft RFP Comment Deadline

June 2010 Release Final RFP

July 2010 ITSM Proposals Deadline

September 2010 Complete ITSM Source Selection and Award

Contract

October 2010 ITSM Implementation

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Acquisition Milestones

Wave 2

Date Activity

June 2010 Complete RFP Development

July 2010 Release RFPs

August 2010 Proposals Deadline

December 2010 Complete Source Selection / Award Contracts

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Acquisition Milestones

Wave 3

Date Activity

July 2010 Complete RFP Development

August 2010 Release RFPs

September 2010 Proposals Deadline

December 2010 Complete Source Selection and Award Contracts and Initial Task Orders

January 2011 –

February 2011 Conduct Additional Task Order Competitions

February 2011 –

March 2011

Complete Source Selection and Award

Additional Task Orders

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Questions and Answers

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Contract Structures and Small Business

Approach

Briefers:

Dr. Joseph Daum, Senior Contracting

Officer

Mr. Christopher Harrington, Small

Business Advocate

Date: 07 April 2010

Solicitation/Contract Award

Objectives

Increased Competition

Moving from single prime to multiple providers

On-going towers competition

– Each tower re-competed every 3 - 6 years

– Multiple-award contracts for Application Management and Specialty

Services with competition on each task order

SIE-wide Performance

Contractors expected to deliver as a team

– Contractors required to negotiate Associate Contractor Agreements

– Incentives based on both SIE system performance and individual contractor performance

Mandatory Value Engineering Change Program will reward contractors for innovation that reduces SIE operation costs

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SITEC Service Areas (Towers)

Service Area Contract

Approach Task Areas Contract Type

IT Service

Management

(ITSM)

Single award IDIQ IT Service

Management

Yr 1-2 CPIF Yr 3-

6 FFP

Service Desk FFP/ Fixed Unit

Price/ Variable

Volume

Evolutionary

Technology

Insertions

Cost (No fee)

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SITEC Service Areas (Towers)

Service Area Contract

Approach Contract Type

Data Center Services Single award IDIQ FFP/ Fixed Unit Price/

Variable Volume

Enterprise Network

Services

Single award IDIQ FFP/ Fixed Unit Price/

Variable Volume

Distributed Computing

Services

Single award IDIQ FFP/ Fixed Unit Price/

Variable Volume

Application Mgmt

Services

Multiple award

IDIQ

Determined at Task Order

Level (not T&M)

Specialty Services Multiple award

IDIQ

Determined at Task Order

Level (not T&M)

IT Production Services Multiple Contracts Determined at Contract Level

(not T&M)

Solicitation/Contract Award

Limitations

Limitations

ITSM Prime and Subcontractors prohibited from participating in any other Service Tower as a Prime or

Subcontractors

– ETI Subcontractors are not subject to these limitations unless they are a Subcontractor in other areas of the ITSM contract

Service Tower Primes and Subcontractors limited to two awards

Participants in Joint Ventures will be limited as though they are Primes or Subs

Subcontractors at all tiers are subject to these limitations

Solicitation/Contract Award

Limitations

Order of Award Precedence – eligibility for award will be based on contracts awarded in the following order:

1. ITSM

2. Enterprise Network Services

3. Data Center Services

4. Distributed Computing Services

5. Application Management Services

6. Specialty Services

7. IT Production Services

In the event of ineligibility due to prior award(s) – for a Prime or subcontractor – subsequent proposals involving an ineligible firm will be disqualified

Solicitation/Contract Award

Terms and Conditions

Performance-based contracts

All work will be performance-based, with SLAs driving effort

Significant amount of work performed as fixed price

No contract or task order will be T&M

Incentives

Contracts include minimum acceptable service level requirements and service level targets

Performance incentives earned for meeting or exceeding service level targets

Negative incentives assessed for failure to meet minimum acceptable service level requirements

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Incentives

Performance measured against SLAs monthly

Points system based on performance Failure to meet Minimal Acceptable SLA level = “-1”

Meets/Exceeds Minimal Acceptable SLA level = “0”

Meets/Exceeds Target Criteria SLA Level = “+1”

Incentives earned if score exceeds 65% total possible score One year incentive terms in years 1-4

– Year 1 performance earns year 3

– Year 2 performance earns year 4 etc.

Financial incentives in years 5-6 if earned

If the contractor fails to earn an incentive they will be ineligible for subsequent incentives

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Small Business Considerations

Small Business goals for All Service Towers ITSM: Evolutionary Technology Insertion Mandated 75% SB

C4I Production: TACLAN effort set aside for Small Business

(NAICS 54159, 150 Employees)

All other contracts:

* - of total contract value

2 for 1 “credit” toward meeting Small Business goals

AbilityOne (no mandate)

CATEGORY MINIMUM GOAL

Small business Total with minimum goals: 30%*

Small disadvantaged 9%*

Woman owned 2%*

HUBZone 1%*

Service Disabled Veteran Owned 3%*

Communications/Additional

Information

RFPs posted on FedBizOps (http://www.fbo.gov)

Submit Questions to contracting@socom.mil

Include the words “SITEC Questions” in the title

Include RFP# for questions regarding specific RFP

Questions and responses published on FedBizOps

Interested Vendor registration on FedBizOps encouraged

Offeror’s Library

USSOCOM considering secure site

Access for 1 individual per company, registered in advance of the final RFP

CAC card or digital certificate required for access

Availability and instructions to be announced on FedBizOps

Disclaimer

Industry Day presentations and discussions are for informational and planning purposes only

A warranted Contracting Officer (KO) is the only authorized individual that can commit the Government

Remarks and explanations at this conference shall not qualify the terms and conditions of the draft Request For Proposal

(RFP)

Formal solicitation takes precedence over all preliminary or draft documents, discussions or postings

All dates, technical information and other aspects of the program may change without specific notification

Please carefully read the final RFPs in total, as the information may have changed from what was published in the draft RFP

If in doubt, contact the SITEC KO at contracting@socom.mil

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USSOCOM IT

Management Office

(ITMO)

Briefers: Mr. Greg Brauer, J6 Contract Manager

Why an ITMO?

Why an ITMO?

Implementing new processes

– DoD is standardizing on IT process (ITIL) and multi-provider requirement; the approach requires strong governance

– Need to standardize and centralize processes

Technology direction toward centralization requires enterprise-wide approach

– Moving from federated management of SIE to centralized provision of services across the Command

– 6 large contracts; need dedicated organization in place;

mission growth and change – significant change in demand

ITMO is the enterprise broker for demand and supply

– ITMO is single office for vendor relations and government interaction and direction

ITMO Overview

The ITMO Mission is to:

Establish, maintain, and implement ITIL processes for the SIE and

SITEC

The ITMO Functions are to establish and maintain:

IT service strategy processes and tools for IT services and IT service management in line with CIO strategy

IT service design processes and tools for identifying requirements and solutions

IT service transition processes and tools for managing the transition of an IT service or configuration item from one lifecycle status to the next

IT service operation processes and tools for the day-to-day management of an IT service, system, or other configuration item

Processes and tools for continual process improvement of IT service management

ITMO Responsibilities

Direct report to USSOCOM J6/CIO

Facilitates and controls ITSM processes for the enterprise

Charged with implementing ITIL across the Command

O&M functional leads still reside within current offices

ITMO rep at each Component as local interface

ITMO Service Managers serve as COR for IT Service Area contracts

ITMO Authorities

All changes to contracts processed through ITMO

All contract performance evaluations through ITMO

All enterprise IT processes maintained and enforced by ITMO

Notional Roadmap / IOC / FOC

“Picture of the Vision”

• Analyze trends

• Set thresholds

• Predict problems

• Automate

• Mature problem, configuration, change, asset and performance mgmt. processes

• Best effort

• Fight fires

• Inventory

• Initiate problem mgmt.

process

• Alert and event mgmt.

• Monitor availability

• Define services, classes, pricing

• Understand costs

• Set quality goals

• Monitor and report on services

• Capacity planning

• IT and business metric linkage

• IT/business collaboration improves business process

• Business planning

Reactive

Proactive

Service

Value

• Ad hoc

• Undocumented

• Unpredictable

• Multiple help desks

• Minimal IT operations

• User call notification

Chaotic

Target

Current

ITMO Approach

Government

Government leads / decision making - those that are inherently governmental

Government ITMO approach identified in Final RFP

Intended to build sustained capability and ITSM expertise

ITSM

Provide the ITIL expertise

– Initial Operating Capability (IOC) – 1 April 2011

– Full Operating Capability (FOC) – 1 April 2013

Knowledge transfer to Government

Communication Systems Directorate (J6)

Recommended ITMO Placement

Dep Director

J6-D

Admin Support Res Mgt Div Tech Advisor

IA Div / J62

SEAChief Engineer

Ops Div / J63 J6XIT Sup Div / J64 CIO Div /J65

Sys Br

Cdr Comm

Portal Br SIE Gov BrSIE Mod BrCOMSEC Br

Intel Sys Br

Enterprise

Sec Br

Tech Sec Br

Assess/Valid

Trng Br

Spec Comm

Br

SAPNet BrConfig/Rel

Mgt Br

Int/Plans Br

Invent Ctl Br

Cust Spt BrCurr Ops Br Fut Ops Br

Req/Assess

Br

Director, Comm

Systems / CIO

J6

SAP Sec

Br

PM for C4

Aud/Vis Br

Cont Plans

ITMO / J6#

Svc Strategy

ITMO

Support

Svc Design

Svc

Transition

Svc

Operations

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ITMO

Service

Design

ITMO

Support

Service

Operation

• Service Catalog Mgmt

• Service Level Mgmt

• Supplier Mgmt

• Capacity Mgmt

• Availability Mgmt

• Continuity Mgmt

• Security Mgmt

• ITMO Site Reps

Service

Transition

• Transition Planning

• Change Mgmt

• Configuration Mgmt

• Release Mgmt

• Service Validation

• Evaluation

• Service Strategy

• Service Portfolio Mgmt

• Financial Mgmt

• Demand Mgmt

• Event Mgmt

• Incident Mgmt

• Request Fulfillment

• Problem Mgmt

• Access Mgmt

• ITMO Process Mgr

• Communication Mgr

• Continual Service

Improvement

• Data Repository

• SOPs

ITMO Functions

Service

Strategy

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IT Service Management

Provider Procurement

Briefers: Mr. Jeff Schnitzer, Assistant

Program Manager, C4 Services

Mr. Greg Brauer, J6 Contract Manager

IT Service Management Provider

Primary Roles:

Support the ITMO

– Transition the ITMO from Initial Operating Capability to Full

Operating Capability to Target Operating Capability

Facilitate Transition Management activities to the new vendors

Assist in integrating the various IT Service Area Providers into a singular delivery effort

Transition, manage, and operate the IT Service Desk

Procure Evolutionary Technology Insertions

Support for Information Assurance and Enterprise

Architecture

ITMO Establishment and Transition

Management Support Services

Intent:

Plan and build ITIL IOC for critical processes to manage multiple vendors and Government stakeholders

Provide transition execution services work to successfully execute, manage, and establish all aspects of the ITMO

Establish and execute a structured approach toward the coordinated planning, management, and execution of multiple related projects initiated to meet USSOCOM SIE objectives

Timeline

Date of Award through 31 Mar 2011

ITMO IT Service Area Transition

Management and Ongoing Support Services

Intent:

Provide Management Support and Transition Services to support the ITMO in managing the initial transition planning, execution, stabilization, and post-transition review of each of the SIE Service Areas (including IT Service Desk) from the incumbent service provider to a set of to-be-newly-selected service providers (on-going)

Provide IT service delivery management support services to USSOCOM for the ongoing IT lifecycle operations management of each respective SIE Service Area throughout the life of the SITEC agreement

– Service Strategy

– Service Design

– Service Change

– Service Operation

– Continual Service Improvement

Timeline

– Date of Award through Duration of Contract

ITSM

Service Level Requirements

Management

Personnel Timeliness

Project Reporting and

Performance

Deliverable Quality

Service Improvement Plan

Incident Monitoring

Transition Management

IT Service Integration and

Delivery Performance

Management

End-User Support Request

Configuration, Asset, and

Reported Accuracy

Change and Release Without

Incidents

Supporting Agreements

Performance Management

Satisfaction Rate

Overall ITSM Delivery

Request Management /

Fulfillment Satisfaction

Critical Services Throughput

IT Service Desk Management Services and Operations

Intent

Provide IT Service Desk Services to coordinate, record, respond to, and manage all IT Incident support calls and IT Service Requests made by USSOCOM end-user personnel

– Single Point of Contact Services

– Service Desk Operations and Administration Services

– Service Request and Incident Management Services

– Remote Device and Software Management Services

– End-User Administration Services

– Installs, Moves, Adds, Changes (IMAC) Coordination Services

– Self-Help Support Services

– Planning and Analysis Services

– Service Desk Reporting Services

Timeline 1 April 2011 through Duration of Contract

IT Service Desk Overview

Summary Operational Profile

Item Summary

User Base • 56,000 Government and Contractor Users

Service Availability • 24 Hours Per Day

• 365 Days Per Year

Geographic Locations • HQ – Tampa, FL

• Little Creek, VA

Volume:

Avg. # of

Interactions/Month

• AFSOC – 5,000

• HQ USSOCOM & MARSOC – 4,250

• NAVSOC – 1,000

• USASOC – 4,500

• TACLAN – 1,000

Anticipated Fixed Pricing

Unit

• Users by E-Mail / Active Directory Addresses

IT Service Desk Overview

Summary Technical Profile

Item Summary

Networks All three USSOCOM prime networks are supported by the Enterprise Service Desk

• NIPRNET

• SIPRNET

• JWICS

Primary Support Software • BMC Remedy, V6.3, 7.1

• Dameware V6.6.2.2

• Microsoft SharePoint Server 2007

• MS Office 2007

Call Management • Cisco Call Manager

• Cisco ICM (Intelligent Contact Manager)

• IPCC (IP Connection Center)

Underlying Hardware Enterprise class rack mounted blade multi-core /multi-processor servers such as the HP DL580 series

IT Service Desk

Service Level Requirements

Service Desk Services

Speed-to-Answer Rate

Abandonment Rate

First-Call Resolution

Re-Route Rate

Non-Escalated Ticket Closure Rate

End-User Satisfaction Rate

CIO Support

Intent

Provide full life-cycle support to the J6/CIO and Component

CIO Support Services for:

– J6/CIO Information Assurance

– Enterprise Architecture for J6/CIO, AFSOC, and USASOC

Timeline

Evolutionary Technology Insertion

Management Services

Intent

Modernization of the USSOCOM IT infrastructure to ensure that the system components and capabilities meet the continuing demands and requirements of the SIE

Procure next-generation/evolutionary technologies on a cost-reimbursable basis

Timeline:

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