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Solicitation No. GS-10F-13-LP-R-0001 SECTION F State of Alaska Local Service Agreement (SALSA)
SECTION F - DELIVERIES OR PERFORMANCE
F.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)
This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at these addresses.
a Federal Acquisition Regulation: https://www.acquisition.gov/far/ b General Services Acquisition Manual: https://www.acquisition.gov/GSAM/gsam.html
FAR
CLAUSE NO.
CLAUSE TITLE AND DATE
| 52.242.15 |
| STOP-WORK ORDER (AUG 1989) |
| 52.242-17 |
| GOVERNMENT DELAY OF WORK (APR 1984) |
| 52.247-34 |
| F.O.B. DESTINATION (NOV 1991) |
F.2 Maintenance Response Times
The Contractor shall comply with requisite maintenance response times as specified herein. The Government requires response times in accordance with the following schedule.
Required Response Times
| ITEM DESCRIPTION |
| REFERENCE |
| PERIOD |
| Routine Service Restoration |
| C.10.3.3 |
| Maximum of 24 hours |
| Emergency Service Restoration |
| C.10.3.4 |
| Maximum of four (4) consecutive hours |
| Notification to COTR of emergency restoration action |
| C.10.3.4 |
| Immediately when any emergency restoration action is implemented |
| Priority Restoration |
| C.10.3.5 |
| As directed by COTR |
F.3 Systems Deliverables
The Contractor shall provide requisite deliverables in the media specified by the authorized Government representative. The electronic media for Contractor deliverables shall be Microsoft Word, Excel, or ASCII text unless otherwise directed.
The Government requires deliverables be provided in accordance with the following schedule.
Required Delivery Schedule
| ITEM DESCRIPTION |
| REFERENCE |
| PERIOD |
| Service Deliveries |
| C. 1 |
| To be shown on all delivery orders issued under this contract |
| Initial Service Price Quote |
| G.2.1 |
| Five days after request received by contractor (Also note contractor may request pre-price quote meeting) |
| Order Completion Notices |
| G.2.3.8 |
| Weekly when service orders are completed |
| Service Order Acknowledgement |
| G.2.2.3 |
| Same or next day; the Contractor may request additional information no later than two (2) workdays after receipt of order |
| Media Requirement for Toll Calls Processing |
| C.2.8 |
| By the tenth (10th) workday of each month |
| Implementation and Transition Plans |
| C.7.1 |
| Within fifteen (15) days of notification |
| Quality Control Plan |
| C.7.3 |
| Within thirty (30) days of Contract award |
| Routine Service Orders |
| C.9(a) |
| Accepted during normal operating hours |
| Priority Service Orders |
| C.9(b) |
| Accepted during normal operating hours. Work ahead of routine orders |
| Emergency Service Orders |
| C.8; C.9(c ) |
| Accepted twenty-four (24) hours a day, seven (7) days a week. |
| System Changes |
| C.10.12 |
| Request CO approval twenty (20) days prior to proposed implementation |
| Performance Standards |
| C.12 |
| Continuous |
| Traffic Reports |
| C.14.1(a) |
| As requested by the COTR |
| Call Detail Record (CDR) |
| C.14.1(b) |
| As requested by the COTR |
| Report of Activity |
| C.14.2(a) |
| By the tenth (10th) calendar day of each month |
| Service Order Status Summary |
| C.14.2(b) |
| By the first (1st) Tuesday of each month |
| Billing Dispute Status |
| C.14.2(c) |
| Monthly |
| Directory Listings |
| C.16 |
| As requested |
| Foreign Directory Listing |
| C.17 |
| As requested |
| Billing/Invoicing |
| G.3 |
| Monthly (By Month’s End) |
| Invoice Requirements |
| G.5.1 |
| Monthly (By Month’s End) |
| Invoice Content |
| G.5.1.1 |
| Monthly |
| Invoice Data Retention |
| G.5.1.6 |
| Within ten (10) business days of notice |
F.4 Performance Standards for Installations, Moves, Changes, And Maintenance Services
The Government requires the following performance standards for installations, moves and changes, and maintenance services under this Contract. Service interval is calculated in business days from the date the order is provided by the Government.
The maximum intervals are listed. Installation time for highly complex orders requiring additional engineering time, or for those installations in remote areas that require additional time to install, shall be negotiated prior to issuance of task order for services on a case by case basis to a mutually agreed upon time.
Required Performance Standards
| ACTIVITY |
| ROUTINE |
| PRIORITY |
| EMERGENCY |
Installation of telephone line (Analog/Digital)
| Ten (10) lines or less |
| Five (5) days |
| Two (2) days |
| Negotiable |
| Eleven (11) to twenty-five (25) lines |
| Seven (7) days |
| Four (4) days |
| Negotiable |
| Twenty-six (26) to fifty (50) lines |
| Fourteen (14) days |
| Seven (7) days |
| Negotiable |
| More than fifty (50) lines |
| Thirty (30) days |
| Fifteen (15) days |
| Negotiable |
| Add/Change/Delete Subscriber Feature or Class of Service |
| Three (3) days |
| One (1) day |
| Negotiable |
ISDN PRI
| One (1) to five (5) |
| Thirty (30) days |
| Fifteen (15) days |
| Negotiable |
| More than five (5) |
| Negotiable |
| Negotiable |
| Negotiable |
ISDN BRI
| One (1) to five (5) |
| Fifteen (15) days |
| Seven (7) days |
| Negotiable |
| More than five (5) |
| Twenty (20) days |
| Fifteen (15) days |
| Negotiable |
DSL
| One (1) to five (5) |
| Fifteen (15) days |
| Seven (7) days |
| Negotiable |
| More than five (5) |
| Twenty (20) days |
| Fifteen (15) days |
| Negotiable |
T-1 Trunk Service
| Two (2) or less |
| Fourteen (14) days |
| Eight (8) days |
| Negotiable |
| More than two (2) |
| Twenty (20) days |
| Fifteen (15) days |
| Negotiable |
Point-to-Point T-1
| Two (2) or less |
| Forty-five (45) days |
| Thirty (30) days |
| Negotiable |
| More than two (2) |
| Sixty (60) days |
| Forty-five (45) days |
| Negotiable |
Maintenance
| Service Outages |
| Twenty-four (24) hours |
| As directed by COTR |
| Four (4) hours |
| Other Service/Access Problems |
| Twenty-four (24) hours |
| As directed by COTR |
| Four (4) hours |
F.5 Performance Standards for System Transitions
The Government requires the following performance standards for system transitions under this Contract. Service interval is calculated in business days from the date the order is provided by the Government.
The maximum intervals are listed. Installation time for highly complex orders requiring additional engineering time, or for those installations in remote areas that require additional time to install, shall be negotiated prior to issuance of task order for services on a case by case basis to a mutually agreed upon time.
Required Performance Standards
| ACTIVITY |
| ROUTINE |
| PRIORITY |
Small System 200 lines or less
| Thirty (30) days |
| Fifteen (15) days |
Medium System 201 – 1500 lines
| Forty-five (45) days |
| Thirty (30) days |
Large System 1501 – 10,000 lines
| Sixty (60) days |
| Forty-five (45) days |
F.6 Delivery Schedule Durations At Award
The Government reserves the right to award a delivery schedule other than that stipulated above (paragraphs F.2, F.3, F.4 & F.5), only when an Offeror proposes an earlier delivery period in the schedule below. If the Offeror proposes no delivery schedule, the Government specified schedule in the above foregoing paragraphs shall remain as the minimum performance requirements under the Contract.
OFFEROR’S PROPOSED DELIVERY SCHEDULE
(OFFERORS PROPOSING EARLIER DELIVERY SCHEDULE(S) SHALL ATTACH SEPARATE SCHEDULE)
Amendment A02
