FY 27_PWS-Draft (V7).pdf

SLD 45 PUBLIC AFFAIRS VISUAL

INFORMATION (VI) SERVICES

PERFORMANCE WORK STATEMENT

(PWS)

16 September 2026

VISUAL INFORMATION (VI) SERVICES CONTRACT

PERFORMANCE WORK STATEMENT (PWS)

TABLE OF CONTENTS

SECTION 1 – DESCRIPTION OF VISUAL INORMATION SERVICES

SUB-SECTION 1 – SCOPE OF WORK

SUB-SECTION 2 – STILL PHOTO SERVICES

SUB-SECTION 3 – GRAPHICS SERVICES

SUB-SECTION 4 – VIDEO SERVICES

SUB-SECTION 5 – PUBLIC AFFAIRS SUPPORT

SECTION 2 – SERVICE SUMMARY

SECTION 3 - GENERAL INFORMATION

Appendix A – Acronyms

Appendix B – Definitions

Appendix C – Base Support and Furnished Property

Layout of Multimedia Facility

Appendix D – Workload History

Appendix E – Mandatory Publications

Appendix F – Required Reports

Appendix G – Transition Period

Appendix H – Contract Security

Appendix I – Government Furnished Equipment

Appendix J – Stock Photos, Video, & Graphics

SECTION 1 – DESCRIPTION OF VISUAL INFORMATION (VI) SERVICES

SUB-SECTION 1 – SCOPE OF WORK

1. SCOPE OF WORK. The contractor shall provide all skilled personnel, supervision, equipment, privately operated vehicles, tools, materials, supplies and any other item not listed as government- furnished in Appendix C necessary to perform Visual Information Services

(VIS) at Patrick Space Force Base (PSFB), Cape Canaveral Space Force Station (CCSFS), Space Launch Delta (SLD) 45 annexes (including but not limited to Malabar Annex, Jonathan

Dickinson Missile Tracking Annex, and Ascension Island) and at other such locations as may be approved in writing by the Contracting Officer, as defined in this Performance Work

Statement (PWS). VI services and products include still and motion photography, audio video recording, graphic arts, and visual presentations. (DAFI) 35-101, Public Affairs Operations.

SUB-SECTION 2 – STILL PHOTO SERVICES

2. General. The contractor shall provide still camera services, as well as photo printing services and supplies, as requested on AF Form 833 or through the Public Affairs

Productivity Portal (P3). Additionally, contractor shall utilize resources listed in

Appendix J when still photo database results do not satisfy customer’s request.

Contractor shall research such resources to the maximum extent possible and notify

Contracting Officer Representative (COR) before denying availability to customer.

2.1. Still Photo Imaging Services. Still photo imaging, including camera work and printing services, shall include location, studio, alert, copy and other electronic imaging processes.

2.2. Location Still Photo Imaging. The contractor shall ensure camera operators are promptly present for on and off-site location at the times requested by the customer’s AF Form 833 or P3 submission. Location photography includes professional photography to support base-level photographic requirements for managerial, operational, training, educational, historical archiving, investigative, and administrative purposes. All photos shall be uploaded and delivered according to the instructions in the AF Form 833 or P3 request.

2.3. Alert Photography. The government may have alert requirements any time of the day and shall notify the alert contractor. The contractor can be notified by telephone at the office phone number during normal duty hours or with the alert telephone number outside normal duty hours. The contractor shall respond within 30 minutes of an alert notice receipt during duty hours or respond within 60 minutes outside of duty hours. Additional information on alert photography is listed in the Public Affairs Support subsection of this PWS.

2.4. Studio Still Photo Imaging. The contractor shall provide studio photographic service. DOD/Air Force, Army, Navy, Marines, Reserve and authorized civilian personnel shall be photographed in accordance with the specific agency’s regulatory posing and dress requirements. Posing regulations shall be provided by the government – individuals shall be responsible for dress requirements and personal grooming standards of their service. Studio imaging shall include:

2.4.1. Portraits. Size, pose, number of photos, and information to be included on the photograph shall meet agency’s requirements. Individuals being photographed a minimum of three images and will be given the opportunity to view the digital portraits taken, the select one to complete the AF Form 833 or P3 request.

2.4.2. Passport Photographs and Citizenship Photographs for Orders. Photos shall meet the most current U.S. State Department requirements.

2.4.3. Special Duty Assignment Photographs. Size, pose, number of prints and information to be included on the photograph, if any, shall be specified by the customer on the AF Form 833 or P3 request. If photographs are rejected by the customer, the contractor shall have the customer indicate the reason for disapproval in the “Remarks” block of the AF Form 833. The contractor shall grant additional sittings as necessary at their discretion based on priorities and scheduling.

2.4.4. Copy Imaging. Copies shall be produced from artwork, publications, displays, pictures, charts, etc., in a variety of sizes and resolution. The customer is responsible for ensuring materials are not copyright and are approved for release.

2.4.5. Special Imaging and Lighting. The contractor shall provide still photo imaging of exhibits for reports, investigations, defective equipment, and other materials not previously mentioned, which requires a special set up to properly light and portray the subject matter.

2.5 Image Processing. Images shall be free of processing noise, extraneous marks, scratches, spots and other surface defects. Color balance, corrections and enhancements not violating actual original scenic facts shall be made prior to printing on paper or to CD, DVD, or approved upload location. Contractor will provide originals and copies as requested on the AF Form 833 or P3 request.

2.6 Prints. Prints shall be on glossy, semi-matte or matte papers as requested. No composite or single prints larger than 11” x 17” shall be printed unless required by regulation or unless approved by the Project Manager and COR. Prints and reversals shall be free of spots, stains, blur, dust marks, scratches and other surface defects.

2.7 Final Products. All final photo products will be labeled with a VIRIN naming convention, defined by Department of Defense visual information requirements. An external shared drive can be used to store and transfer digital files between the VIS and their customer. Customers may also provide the contractor a direct link to their shared drive or other digital methods of sharing photography and visual products.

2.8 Launch Photography. The contractor shall provide professional-quality still photography of launches as requested. Launch photography shall document liftoff and ascent for Public Affairs use, historical documentation and mission record.

2.8.1. Minimum Launch Photo Requirement. At a minimum, the

contractor shall provide one clear, properly exposed and in-focus photograph showing the launch vehicle clearing the launch pad. The image shall be appropriately composed and suitable for official Public Affairs use.

Examples of the expected image quality and coverage are provided below.

Exact framing may vary based on the launch vehicle, lighting, weather, approved camera location and operational conditions.

Day Launch Example: https://www.dvidshub.net/image/9829692/mrv-mep-launches-cape-canaveral-space-force-station

Night Launch Example: https://www.dvidshub.net/image/9862279/bluebird-

11-13-launches-cape-canaveral-space-force-station

2.8.2. Launch Sequence Coverage. For all launches, the photographer shall track the launch vehicle and capture the launch sequence from liftoff through the end of the observable ascent from the assigned camera location. This imagery shall provide a photographic record of the launch and support documentation in the event of a launch anomaly or other significant event.

The photographer shall maintain the launch vehicle as the primary subject and capture the sequence to the maximum extent permitted by visibility, equipment limitations, assigned camera location and operational conditions.

2.8.3. Launch Photography Accountability. Failure to obtain the minimum launch photography requirements due to contractor-controlled factors, including improper equipment setup, failure to verify equipment operation, insufficient battery or storage capacity, triggering or operator error, or failure to have required personnel and equipment in place, shall be considered unacceptable performance.

Failure to obtain required imagery due to circumstances beyond the contractor's control, including launch scrub, Government or launch-provider restrictions, assigned camera location limitations, weather or visibility conditions, or Government-directed changes, shall not be considered a performance deficiency when the contractor was prepared and in position to provide the required coverage.

The contractor shall notify the Project Manager and COR when a minimum launch photography requirement is not obtained and document the reason.

SUB-SECTION 3 – GRAPHIC SERVICES

3. General. The contractor shall provide graphic arts support, including supplies, for all authorized users as requested on AF Form 833 or P3 request. Graphics support may require contact with the requestor one or more times while in development (visualization service) as part of graphics services. The contractor shall not be penalized for a customer’s delinquency in approving a final design – additional performance time must be approved by the Project

Manager and annotated on the AF Form 833 or P3 request. For graphics products, the work count shall be the finished products or image files accepted by the customer. Masters created and filed for future use shall not be counted as products delivered. Graphic products shall be professionally finished, properly formatted, aesthetically in good taste, with balanced composition and colors, proper lettering sizes/styles, no misspelled words in accordance with standard commercial practice. All finished products shall be reviewed by the Project Manager to ensure customer satisfaction prior to release. Graphic products shall be measured and completed in accordance with the established priority listed on the AF Form 833 or P3 request.

The Project Manager may adjust the performance time as a result of customer changes or delays.

3.1. Visualization. The contractor shall provide visualization service to aid customers in conceptualizing graphics approaches to basic or abstract ideas and plans. The designer shall make suggestions, promote and illustrate graphic ideas for the customer.

Visualization effort (time) must be completed within the performance time associated with the AF Form 833 or P3 request unless coordinated and adjusted by the Project

Manager.

3.2. Graphics Products.

3.2.1. Graphic computers and support systems will be certified and operated in Building 423, at approved office locations at CCSFS and SLD 45 annexes in accordance with local computer security requirements. All graphic products shall be computer generated and retrievable for future use or modification, unless specified otherwise. Contractor shall have the capability to perform editing with ADOBE CC or most current version as provided (down-loaded) by the government for use. Note: contractor will not be provided the software disks.

3.2.2. Produce illustrations and/or graphs as requested. Text font size shall be large enough to be readable during typical uses, such as web page content.

3.2.3. Produce and assemble illustrations or graphs from original artwork scans and existing masters/files.

3.2.4. Design and construct briefing charts, status boards and wall charts.

3.2.5. Assemble briefing charts and mount on foam board.

3.2.6. Design and print interior signs constructed of standard graphics materials. The contractor shall not produce permanent exterior signs.

3.2.7. Design posters as required, with or without illustrations.

3.2.8. Design, construct and print 2-dimensional displays and 3-dimensional digital files and renderings.

3.2.9. Design and produce artwork for subsequent inclusion in printed publications, to include emblems, logos, color separations, diagrams, and hand-drawn illustrations, cartoons, characterizations and calligraphy.

3.2.10. Produce other items, such as digital color prints from TIFF, JPEG, and RAW digital image formats.

3.3. Base Marquees. The contractor will be the content creator for installation marquees on-

Patrick Space Force Base and Cape Canaveral Space Force Station, providing graphics as needed.

SUB-SECTION 4- VIDEO SERVICES

4. General. The contractor shall provide the video capability (personnel, tapes, and ancillary supplies) to record live events or retrieve archival video footage with/without audio of special Air Force/Space Force or community events such as deployments, building dedications, IG out briefs, Commander’s Calls, Orientation Programs, Video News Release

Clips, informative/ educational media, as requested in the AF Form 833 or P3 request. The contractor also produces videos designed for the purposes of, but not limited to, bring awareness to a customer’s mission and/or campaigns, provide training, educate personnel and document operations for historical archiving.

4.1 Location Video. The contractor shall record video with sound as approved in accordance with DAFI 35-101, Public Affairs Operations. The contractor shall provide on-scene video services at various locations at PSFB, CCSFS and SLD 45 annexes – Malabar

Annex, Jonathan Dickinson Missile Tracking Annex, and Ascension Island – as requested on the AF Form 833, P3 request or in an alert notification. The customer is responsible for ensuring materials are not copyright and are approved for release. Videographers also provide counsel on statutory and policy requirements for products such as music copyright and talent releases.

The contractor may develop a plan or script to convey what will be captured as a part of video services.

4.2. Video Services Suite. The contractor shall provide video and editing support services to include location and studio video camera operations, required equipment (government or contractor furnished) as described in the AF Form 833 or P3 request.

4.3. Video Editing. The contractor shall provide video editing services, to include straight cuts, removed or added footage, or rearranged segments, to fit the timeframe. Edits may require adding sound effects, archival footage, approved music, graphics, still images (slide shows), animations, and transferring the final video clip to the digital storage space requested in the work order. Contractor shall have the capability to perform editing with ADOBE CC or most current version as provided (down-loaded) by the government for use. Note: contractor will not be provided the software disks.

4.4. Base Theater. The contractor will operate Government Funded Equipment installed in the Base Theatre including lights, projection and audio; and photograph and record events that take place in the Theatre known as the ‘Sharkatorium.’

4.5. Launch Video. The contractor shall provide professional-quality video coverage of launches as requested. The level of video coverage shall be based on the mission type and requirements identified below.

4.5.1. Minimum Launch Video Requirement. one clear and stable video showing the launch vehicle on the pad, ignition, liftoff and the vehicle clearing the launch pad. Video shall maintain appropriate focus and exposure and be suitable for official Public Affairs use.

Examples of the expected video quality and coverage are provided below. Exact framing may vary based on the launch vehicle, lighting, weather, approved camera location and operational conditions.

Day Launch Example: DVIDS: https://www.dvidshub.net/video/1012021/starfall-demo-launches-cape-canaveral-space-force-station

Night Launch Example: DVIDS: https://www.dvidshub.net/video/1013621/sxm-11-launches-cape-canaveral-space-force-station

4.5.2. Extended Launch Sequence Coverage. The videographer shall track the launch vehicle and capture the launch sequence from liftoff through the end of the observable ascent from the assigned camera location for the following missions:

· United States Space Force (USSF) missions

· National Security Space Launch (NSSL) missions

· Global Positioning System (GPS) missions

· Human spaceflight missions

· National Oceanic and Atmospheric Administration (NOAA) missions

· NASA science missions

· First-of-kind launches or missions

· Historic or significant launch milestones

· Other missions identified by SLD 45/PA

This video shall provide a continuous visual record of the launch to support Public Affairs, historical documentation and review in the event of a launch anomaly or other significant event.

Examples of the expected video quality and coverage are provided below. Exact framing may vary based on the launch vehicle, lighting, weather, approved camera location and operational conditions. DVIDS: https://www.dvidshub.net/video/1004463/viasat-3-f3-launches-kennedy-space-center

4.5.3. Commercial Launch Coverage. For routinge commercial launches carrying external or non-military customer payloads, such as Starlink or Kuiper missions, the minimum launch pad video coverage identified in Paragraph 4.5.1 shall satisfy the launch video requirement unless additional coverage is requested by SLD 45/PA.

4.5.4. Launch Video Accountability. Failure to obtain the required launch video due to contractor-controlled factors, including improper equipment setup, failure to verify equipment operation, insufficient battery or storage capacity, operator error, or failure to have required personnel and equipment in place, shall be considered unacceptable performance.

Failure to obtain required video due to circumstances beyond the contractor's control, including launch scrub, Government or launch-provider restrictions, assigned camera location limitations, weather or visibility conditions, or Government-directed changes, shall not be considered a performance deficiency when the contractor was prepared and in position to provide the required coverage.

The contractor shall notify the Project Manager and COR when a minimum launch video requirement is not obtained and document the reason.

SUB-SECTION 5 – PUBLIC AFFAIRS SUPPORT

5. General. The contractor shall provide the photo, graphic and video services mentioned in previous subsections in support of the SLD 45/PA program in accordance to the expectations of professional quality defined by the Air Force Public Affairs career field. According to DAFI 35-101 Public Affairs Operations.

Visual products, such as photo, video, and graphics, are catalysts for effective communication and document the Air Force’s visual history, through the accessioning process, for future generations. Visual products communicate strategic, operational, and tactical mission requirements, goals, and objectives. The contractor shall provide the services in accordance with this instruction and subsequent instruction amendments.

5.1 According to DAFI 35-101, the chief of PA will ensure an annual employment plan is developed to properly prioritize all office activities, including VI tasks and workflow focusing on operational core tasks, urgency, mission impact, agencies supported, task complexity, and resources available. The Program Manager can be expected to support PA in their review of the

Employment Plan’s prioritization of visual information products and services.

5.1.1. Visual Information Equipment Plan. The contractor shall make recommendations regarding the replacement and upgrades of VI equipment. Contractor shall also provide input each fiscal year for the Visual Information Equipment Management for Installations, DAFI 35-101, to include a detailed equipment description, cost calculation, justification, and impact. The contractor will log and track all resources, man-hours, and activities and populate the production report for their activity in the P3 system on a monthly basis.

5.1.2. DVIAN. The contracted base VIS is assigned a Defense Visual Information Activity

Number Assignment as approved by the Air Force Public Affairs Agency. DVIANs are revalidated every five years IAW DAFI 35-101. The installation PA office ensures that a revalidation request is completed and sent through the host installation commander and

MAJCOM PA or Field Command PA office to AFPAA.

5.2 Alert Photography. The contractor shall provide a photographer and/or videographer to the on-scene Incident Commander (IC) for damage assessment and Public Affairs support.

The photographer/videographer shall report to a predetermined on-scene control point when informed by PA or requested by the IC.

5.2.1. The contractor shall provide an Alert Photographer and/or videographer and shall inform SLD

PA of the on-duty/after-hours Alert Photographer by way of an alert roster that is to be updated and distributed to Public Affairs, Security Forces, Safety, Air Force Office of Investigations, Command

Post, Civil Engineer readiness and other emergency response agencies on a monthly basis. The alert photographer and/or videographer shall be present, unless otherwise directed, within 30 minutes of an alert call during normal duty hour and no later than 60 minutes after the notification during non-duty hours. The photographer and/or videographer shall be equipped with sufficient resources to image, as directed, law enforcement investigations, flying or ground safety accidents or incidents, other emergencies, exercises, disasters and other real-world contingencies requiring photographic documentation or video imaging as required by the commander or his designated representative, etc. This includes last minute fast-breaking-news events and time-sensitive information as identified by SLD 45/PA. Alert photo distribution will be provided to requestor/incident commander via DoD SAFE, disc or other requested method.

5.2.2. Alert imaging during non-duty hours may be required in addition to other routine non-duty hours imaging. The contractor shall supplement the alert photographer’s services with additional personnel if such action is necessary to satisfy simultaneous multimedia requirements. Unless otherwise instructed by the requester, all emergency alert imaging requirements shall be completed immediately after photos are taken of the incident.

5.2.3. Surge requirements, beyond the capability of the contractor, may be augmented by the government at its option, when the government perceives that mission accomplishment is endangered.

5.2.4. Exercises and Inspection. The contractor shall participate in all operational exercises and inspections to the fullest level possible without negatively impacting real-world operations. This includes but is not limited to events such as recall exercises, OSI emergencies, major accident response exercises and attack response exercises during the year. The contractor also creates products that inform audiences of assessment results like outbrief photos, findings/ best practices photos/videos, inbrief/outbrief graphics, scenario development illustrations/photos/videos as requested on the AF Form 833 or

P3.

5.3 VISION ID. To meet the requirements of DAFI 35-101, the contractor will assign a

VISION ID to each contractor. The VISION ID is an identification number assigned to all DoD personnel who create Visual Information (VI) records. In accordance with DoDI

5040.02, Enclosure 7, all photographers, videographers, graphic artists, photojournalists, broadcasters, public affairs, and other personnel involved in the creation of official DoD imagery shall be assigned a VISION ID. The VISION ID is required for submission of

VI records to DIMOC. The VISION ID is entered in “field 3” of the (VIRIN). All VIS products will be saved using a VIRIN as the file name.

5.3.1. AFPIMS. VI records may be uploaded to the Armed Forces Public Information

Management System (AFPIMS) for SLD 45/PA review and approval for publication.

5.3.1.1. The contractor may be required to provide cutlines for the images indicated on an

AF Form 833 to SLD 45/PA with the required caption information described in the

Department of Defense Captioning Style Guide. Cutline information is best provided when it is embedded in the metadata of the product.

5.3.1.2. Accessioning. The contractor may be required to provide accessioning IAW DAFI 35-

101. Each contracted member of the VI team will have an account on the Defense Video

Imagery Distribution System where visual information products are stored for accessioning purposes. For events not required to be published to DVIDS, contracted members will upload to

Flickr. All imagery will be approved by SLD 45/PA prior to accessioning.

5.3.1.3. Launch Support. The contractor shall provide visual information products of launch related operations at Cape Canaveral Space Force Station. This includes visual information support for equipment arrival, processing, staging, tests and day of launch operations. These requests will come from the hosting unit of the activity or SLD 45/PA in an AF Form 833 or

P3 request.

Specific day-of-launch still photography requirements are identified in Section 1, Sub-

Section 2, Paragraph 1.8, Launch Photography. Specific day-of-launch video requirements are identified in Section 1, Sub-Section 4, Paragraph 4.5, Launch Video.

5.4. Restricted Area Badging. The contractor shall coordinate all requirements necessary to gain access to a restricted area for launch support. This may include approval by the SLD 45 CPTS Commander, Spaceport Integration, 45th Security Forces

Squadron, security managers and points of contact at commercial launch providers.

5.5 Special Project Support. On occasion, there will be multimedia requirements that include, but are not limited to the following: special events, community outreach, speaking engagements and other opportunities to showcase the SLD 45 involvement with the community. The contractor shall provide surge support in order to fulfill these requirements.

SERVICE SUMMARY

The Service Summary (SS) section contains only those items considered most important for mission accomplishment.

PERFORMANCE PWS REF PERFORMANCE THRESHOLD

1 Provide Location Photo

Products and Services

Section 1, Sub-Section 1

Provide customer-acceptable quality products and timely services as stated on the work order with 95% of location photo services completed successfully and on time

2 Provide Studio Photo

Products and

Services

Section 1, Sub-Section 1

Provide customer-acceptable quality products and timely services as stated on the work order with 95% of studio photo services completed successfully and on time

3 Provide Graphics

Web Products and

Services

Section 1, Sub-Section 3

Provide customer-acceptable quality products and timely services as stated on the work order with 95% of graphics services completed successfully and on time

4 Provide Video / Web

Products and

Services

Section 1, Sub-Section 4

Provide customer-acceptable quality products and timely services as stated on the work order with 95% of video services completed successfully and on time.

5 Provide support to Public Affairs IAW DAFI 35-101

Section 1, Sub-Section 5

Provide customer-acceptable quality products and timely services as stated on the work order with 95% of VIS completed successfully and on time.

6 Manage security program No security violations.

7 Customer satisfaction Section 3, Paragraph 12.4

Maintain satisfaction goal of 8 on a scale of

1 to 10, each quarter, grouped and separated by functional area as marked on the customer’s finalized AF Form 833.

8 Submits required reports Appendix F No more than 2 late reports per fiscal year.

SECTION 3

GENERAL INFORMATION

1. VISUAL INFORMATION MANAGEMENT.

1.1 General. The contractor shall provide multimedia products and services to authorized users

IAW DAFI 35-101: VI production contracts funded by the Air Force materials and final VI products and productions are the property of the Air Force and the Air Force maintains authority over these materials. Contracts will include unrestricted rights for the government to copy and distribute any portion or all of the production. All products and data managed and produced by the contractor are the property of the government and shall not be sold by the contractor for any purpose. Authorized personnel shall have access to cumulative multimedia data, reports, and working files at any time. The Project Manager shall be connected to the VI server and have access to all final products and archives.

1.2. CONTRACTOR PERSONNEL.

1.2.1. Project Manager. The contractor shall identify in writing an on-site working Project

Manager, preferably the videographer or lead photographer. The team leader must have the knowledge and capability to complete photo, video or graphics projects. This individual shall be responsible for the daily coordination of work requests, have full authority to make and implement decisions on contract matters, and act as central point of contact with the government. Designated individuals must have current experience related to management of VI activities, and have a comprehensive knowledge of still and video imaging, graphic arts and VI equipment maintenance services. The Project Manager will have proven extensive knowledge and experience with digital photo, graphic design, location video recording and editing. The team lead must have extensive knowledge of Adobe CC or current version.

1.3. Contractor Employees.

1.3.1. The Project Manager and contract employees who interact with the government shall be able to read, write, speak, and understand the English language. The contractor shall not employ any person who is an employee of the government if employing that person would create a conflict of interest. The contractor shall not employ persons for work on this contract if such employees are identified to the contractor as potential threats to the health, safety, security, general wellbeing or operational mission of the installation and its population. Employees shall be subject to regulations and directives governing the activities of personnel on government installations.

1.3.2. The contractor shall not employ any person who is an employee of the government if the employment of that person would create a conflict of interest nor shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with the local legal office.

1.3.3. All employees shall obtain a Common Access Card (CAC) and keep in their possession at all times while working on this installation and shall surrender the same at the end of his or her employment or when expired.

1.3.4.1 Security Clearances; Back Ground Checks – See Appendix H.

1.3.5 Contractor personnel shall present a neat appearance. Employees are prohibited from wearing T-shirts & tank-tops as outer garments, flip-flops, ripped or frayed jeans/pants, short pants, or other apparel outside of business casual. Employees are prohibited from displaying facial piercings (i.e. lip, eye brow, and tongue piercing) that may be offensive to clients while in the work center. Clothing and accessories must also conform/comply with OSHA standards.

2. PHYSICAL SECURITY. See Appendix H.

3. HOURS OF OPERATION. Normal duty hours are: 0730 – 1630, Monday through Friday except Federal holidays. Limited personnel shall be available to provide customer service through the lunch hour. (At least one person needs to be in place at 0730 and one person in place until 1630) For individuals not providing direct customer service or supporting on-installation projects, telework is authorized during approved goal days.

3.1 After duty Hours: On occasion the photographer may be required to perform a routine work order after normal duty hours or on weekends. Photographer work hours shall be adjusted to permit the performance of work with no increase to the photographers normal eight hours workday or 40-hour work week.

3.2 Alert Hours: On Alert Calls (see Section 5) the photographer may be required to perform a work order after normal duty hours or on weekends.

4. CONSERVATION OF UTILITIES. The contractor shall make sure employees practice utility conservation. The contractor shall be responsible for operating under conditions that prevent the waste of utilities, which shall include:

4.1. Lights shall be used only in areas where work is actually being performed.

4.2. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the workers.

5. OBSERVATIONS. Other personnel such as the Inspector General or higher headquarters staff are authorized to observe contractor operations. However, these personnel may not interfere with contractor performance.

6. USE OR SALE OF VI PRODUCTS. All products produced by the contractor are the property of the government and shall not be used or sold by the contractor for any purpose outside the provisions of DAFI 35-101.

7. PRIVACY ACT (PA) AND FOR OFFICIAL USE ONLY (FOUO) MATERIALS. PA

and CUI material shall be safeguarded in accordance with DOD Regulation 5400.7/Air Force

Supplement, DOD Freedom of Information Act Program and DAFI 33-332, Privacy Act

Program.

8. EXISTING WORK BACKLOG AT CONTRACT START DATE. Work requirements and work in progress at contractor start date shall be completed by the incoming contractor in accordance with work order priorities. (See Appendix G, Phase-in/Phase-out)

9. NOTE: PERFORMANCE DURING CRISIS OPERATIONS. The contractor shall continue to perform all required services during a crisis declared by the National

Command Authority or an Overseas Combatant Commander, unless otherwise directed by the Contracting Officer or prohibited by law, installation restrictions, or force protection requirements. The Contractor shall maintain the capability to support mission-essential requirements and respond to priority taskings necessary to sustain operations during contingency, emergency, or wartime conditions.

10. RECORDS. The contractor shall be responsible for creating, maintaining, and disposing of only those required records that are specifically cited in the PWS or required by provisions of a mandatory directive listed in Appendix E, Applicable Publications. If requested by the government, the contractor shall provide the original record, or an electronic copy. Data, reports, and files shall not be erased or destroyed without written consent by the Project Manager. All files will be properly stored, maintained and returned to the government at the end of the contract. The Program Manager shall designate a records custodian who shall be responsible for disposition of all Department of Air Force records created by the contractor in performance of this contract. The government will provide the records custodian initial training on controlling, maintaining, and disposing of Air Force records.

10.1 Records Disposition – Phase out: The contractor shall make available all government records maintained not later than the last day of performance. The government shall provide external hard drive equipment to facilitate the transfer, if required.

11. VI Advisory Assistance. The contractor shall provide prompt advice and assistance to installation authorized users, both in person and via intranet/internet, on current VI products, materials, methods, software, equipment and facilities available to authorized users. Upon request by the Project Manager, contractor provided VI technical solutions may be required. The contractor shall assist authorized users as needed in filling out requests, obtaining approvals and scheduling services. The contractor shall provide an updated customer services brochure, on priorities/turn-around times and VI services.

12. Work Order Priorities.

12.1 Priority A, Immediate. Products or services of an emergency nature to include VIS needed to provide coverage for intelligence collection, aircraft accidents, accident investigation boards, base disasters, criminal investigations, command-directed requirements, time-sensitive or perishable imagery, requiring an immediate response. Work order completion time shall be 24 hours or less from the date/time of contractor acknowledgement (either orally or in writing) of the governments work request, AF Form 833.

12.2 Priority B, Short Suspense. Mission support products or services to include non-emergency VIS requests with fixed suspense or deadlines in three workdays or less. Work order completion time shall be three workdays or less from the date/time of contractor acknowledgement (either orally or in writing) of the governments work request, AF Form

833.

12.3. Priority C, Routine. Products or services to include status boards, organizational charts, photo prints, videos, and other routine mission support. Work order completion time shall be 10 workdays or less from the date/time of contractor acknowledgement (either orally or in writing) of the governments work request, AF Form 833.

12.4. Work Control. All work performed shall be based on an AF Form 833, Multimedia

Support Request or P3 submission. The contractor shall establish and maintain a work order control system and database (MS Excel or equivalent) that contains at a minimum; a log of all

AF Form 833’s, work order number, date received, date due, date delivered, requester’s name, organization, and phone number, work description, priority and work order status. Separate groups of work order numbers shall be used for graphic, photo, video work orders. Work orders are considered complete when the customer accepts work per documented receipt. Customer satisfaction feedback forms shall also be posted and available at work order desks.

Unacceptable work orders shall be reported to the Project Manager and corrected or re-accomplished by the contractor without delay. The contractor’s multimedia database shall be accessible to the government. P3 tracks all of this information digitally in its individual database.

12.5. Work Order Adjustments. Prior to the contractor beginning work on a work request, the

Project Manager or COR may cancel or reduce requirements requested if they are believed to be either unofficial or excessive in nature. In all questionable instances, Project Manager or

COR will make the final determination.

13. ADMINISTRATIVE SERVICES.

13.1. Quality Control Plan. The contractor shall submit a Quality Control Plan (QCP) for review and acceptance prior to start of performance on 1 October of each fiscal year. The plan shall cover the following:

13.1.1. An inspection system shall cover all services of this Performance Work Statement. The system as a minimum shall include each item of the Service Summary (SS). It must specify the areas to be inspected on both scheduled and unscheduled basis, frequency of inspections, and the title of individual(s) who will be performing inspections. Inspection procedures shall be effective enough to detect deficiencies before services become unacceptable. Quality levels ranging from satisfactory to unsatisfactory shall be defined in measurable terms.

13.1.2. The contractor’s quality data shall be accessible to the COR. Any customer satisfaction feedback records used to collect data shall be collected monthly and retained in the QC records for periodic COR review. Results of the contractor’s QC Plan inspections shall be made available to the COR for review at any time.

13.1.3. The government shall have access to the electronic record (soft copy) of the contractor’s quality program, inspections, and improved processes, corrective and preventative actions. The records of inspections shall be kept and made available to the contracting officer, when requested, throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

13.1.4. Monthly Multimedia Production Report. The contractor shall provide a monthly production report, covering all functional areas in Appendix D, Workload History, by the third work day of each month, with breakouts by categories (photo, studio photo, video, or graphics) from AF Form 833 and P3 reports. A sample report can be provided upon request.

Additionally, the production report shall include all work order services and products completed in all categories and separated by priority, including charges and overtime details and a cumulative overtime total for the fiscal year. The report shall include work order totals by priority of A, B & C. The contractor shall also submit an annual (Fiscal Year) cumulative production report by the third work day following the end of the fiscal year. The annual report will include cumulative totals for SLD 45.

13.1.5. Equipment Maintenance. The contractor shall be accountable for maintaining the current listing of government-furnished equipment. The contractor shall perform minor operator-level maintenance and upkeep on government-furnished equipment to include simple preventative maintenance and cleaning, including complete inspection, assembly, repair, corrosion control, reassembly, adjustment and calibration, unless under warranty and unless the equipment is beyond economical repair. The contractor shall notify the government of the need for replacement. The government must verify repair is beyond replacement cost. If not beyond economical repair, maintenance will be performed at the contractor’s expense. When not in use, optics shall be stored and covered properly with lens caps affixed to avoid any inadvertent damage and to provide protection from dust and dirt accumulation.

13.1.5.1. Minor Maintenance. The contractor shall perform monthly minor maintenance to include cleaning, adjusting, ordinary lubrication, tightening of screws, nuts and bolts etc., (IAW

OEM Recommendations), and lamp replacements as recommended by the equipment manufacturer.

13.1.5.2 Preventive Maintenance The contractor shall perform preventative maintenance action

(IAW OEM Guidelines) on all government-furnished equipment unless item is under warranty or beyond economical repair and scheduled for replacement.

13.1.5.3 Equipment Replacement. The contractor shall identify equipment beyond economical repair or obsolete and requisition new/replacement equipment through the Project Manager. The contractor shall review the government property listing and develop for submission to the Project

Manager one and five-year plan for requisitioning equipment whose useful life cycle requires replacement. The initial plans shall be provided no later than 30 days after start of performance and updated no later the end of April each year thereafter.

13.4. Customer Cost Data. The contractor shall prepare and submit to the Project Manager a monthly customer listing of work order charges by SLD 45. The report (reference 13.1.4) shall be provided no later than the third working day of the month.

13.5. Employee Listing and Contact Information. The contractor shall maintain a current listing of employees by name and security clearance level. This list shall be provided to the contracting officer, Contracting Officer Representative (COR), and security police organization at contract start date with changes updated upon occurrence. Contractor format shall be reviewed by the COR, and accepted by the Contracting Officer.

APPENDIX A

ACRONYMS

ADPE - Automated Data Processing Equipment

AF - Air Force

AFB - Air Force Base

AFM - Air Force Manual

AFR - Air Force Regulation

BCE - Base Civil Engineering

BVIC - Base Visual Information Center

CCSFS - Cape Canaveral Space Force Station

CD - Compact Disk

CO - Contracting Officer

COMSEC - Communications Security

COR - Contracting Officer Representative

COTS - Commercial-Off-The-Shelf

CUI - Controlled Unclassified Information

DAFI - Department of Air Force Instruction

DISA - Defense Information Defense Agency

DOD - Department of Defense

DRMO - Defense Reutilization and Marketing Office

DSN - Defense Switching Network

DVD - Digital Versatile Disk

EAID - Equipment Authorized In-Use Detail

EOS - Electronic Office Automation System

FC - Functional Commander

FD - Functional Director

IAW - In Accordance With

IC - Incident Commander

ISM - Industrial Security Manual JON - Job Order Number MEP - Multimedia Equipment Plan

MM Multimedia

OEM - Original Equipment Manufacturer

OPSEC - Operations Security

OSHA - Occupational Safety and Health Act

OSI - Office of Special Investigations

OT - Operations and Training Division

P3 - Public Affairs Productivity Portal

PA - Public Affairs

PSFB - Patrick Space Force Base

PC - Personal Computer

PCS - Permanent Change of Station

POC - Point of Contact

PRS - Performance Requirements Summary

PWS - Performance Work Statement

QA - Quality Assurance

QASP Quality Assurance Surveillance Plan QC - Quality Control VIS - Visual Information Services VIP - Very Important Person VIRIN - Visual Information Record Identification Number

SLD 45 - Space Launch Delta 45

45 SFS - 45th Security Forces Squadron

APPENDIX B

DEFINITIONS

A.1. GENERAL DEFINITIONS:

Alert. Services required may include, but are not limited to, supporting: law enforcement investigations; flying or ground safety accidents or incidents; group protests and/or disorders/riots; damaged resources, buildings, and/or equipment; hurricane damage; hazardous substance pollution; disasters; real world contingencies; other emergencies and exercises requiring photographic documentation or video imaging as required by the commander or his designated representative, etc.

Unacceptable Performance. A unit of service which contains one or more defects, or does not meet performance standards.

Lot. The total number of service outputs in an assessment period; primarily used with random sampling.

Service Summary (SS). Identifies the key service outputs of the contract that will be evaluated by the government to assure contract performance standards are met by the Contractor.

Quality Assurance (QA). Those actions taken by the contractor to assure services meet the requirements of the Performance Work Statements (PWS).

Contracting Officer Representative (COR). A government person responsible for assessment of contractor performance.

Quality Control (QC). Those actions taken by a contractor to control the performance of services so that they meet the standards of the PWS.

Quality Assurance Surveillance Plan (QASP). An organized, government-written document used for quality assurance surveillance. The document contains specific methods to perform assessment of the contractor’s performance.

Transition Period. Initial 30 days from start of performance period, the contractor is required to perform the requirements set forth in the PWS: Assess the work center for health and safety;

conduct joint inventory with 45 SW/PA Equipment Custodian and/or COR.

Command-Directed. Any work requested by a commander.

Contracting Officer (CO). The Contracting Officer responsible for administering the contract after award. The CO is the only individual who can make changes in the contract, bind the government monetarily, and direct the contractor.

Functional Commander/Functional Director (FC/FD). The government person having the overall responsibility for ensuring that the services are provided by the contractor. Responsible for nominating to the Contracting Officer a qualified COR. The FC does not direct the contractor, but works with and through the COR.

A.2. TECHNICAL DEFINITIONS.

Program Manager. The government person responsible for the base VIS program. The incumbent services as liaison between the Base Commander and clients in developing delivering cost effective multimedia products services.

Air Force Accessioning and Photographic Services. A central still-image record center requiring a minimum of image submissions from each BVIC monthly.

Electronic Imaging. The exposure of optical images into a still or motion digital camera in the air or on the ground, in black and white or color, indoors or outdoors, and by natural or artificial lighting.

Image Processing. The processing and reproduction of camera images or retrieved digitally stored images onto papers, transparencies, video clips and/or digital files, including file captions, color corrections/enhancements, and graphical additions.

Workday. Throughout this Performance Work Statement, whenever workday appears, it means a normal duty day, Monday – Friday except Federal holidays, 0730 through 1630 hours.

Multimedia (MM) Support Request. The work order form or format used by customers to request graphic and imaging products and services is the AF Form 833.

Location Electronic Imaging. Any electronic imaging required, on or off-base which does not take place in the studio.

Base Visual Information Center (BVIC). The BVIC supports all installation, base facility, or site organizations or activities. Entire contract operation includes: management, graphics arts, photography and video services, both deploy and in-garrison.

Displays/Exhibits. Relates to the design, development and production of two-dimensional visual aids used to convey a message or theme to the viewer. Normally, the display is designed for exhibit in a static location to attract and inform a target audience. The display/exhibit may consist of artwork, lettering, and arrangement of photos and designing the lighting effects for the completed exhibit/display. Lettering may include ceramic, wood or cardboard mount.

Graphics. Conception, design and production of illustrations, charts, graphs, diagrams, animations, cartoons, and other managerial, operational, educational and administrative artwork to support the base. Note: The government owns copyrights and data rights to contractor-generated end products.

End Product. A combination of items which results in one product as required by the requester.

This includes, but is not limited to, lettering, formats, colored backgrounds and illustrations, etc.

The requested ‘end product’ shall be the only accountable product and not the amount of supplies used to arrive at this end product.

After-Duty Hours Electronic Imaging.