FSS-PWS-D-TE-D00(BaselineServiceLevels).pdf

USAG-Miami FSS, Annex D (Custodial Services) Technical Exhibit D02 (Army Baseline Service Level Peformance Standards)

CDCs1 PFC's3

Frequency IAW LOR2 Frequency IAW LOR4

PWS Section Reference

(PWS 2.1.5, 5.3.6, 5.4.2,

5.4.3, 5.4.4, 5.4.5, 5.4.6)

(PWS 2.1.30, 5.3.6, 5.5)

TASK ABS Frequency ABS Frequency ABS Frequency Restrooms - General Cleaning

Clean and Disinfect10 Restroom11 Floors, Toilets/Urinals, Sinks, Fixtures, Partitions12, Mirrors D D 1W Remove Waste in Restrooms/Clean and Disinfect Waste Containers/Replace Waste Container Liners D D 1W Supply Restrooms (Paper Towels, Toilet Tissue, Hand Soap and Dispensers) D D 1W Other General Cleaning Task

Clean Drinking Fountains13 D D 1W

Remove Waste14 D D 1W

Remove Recyclables15 (up to 96 gal. consolidated containers) 2M 2M EOM

Vacuum Cleaning16 D D 1W

Carpet Cleaning17 1Y 1Y EOY

Spot Cleaning Carpets18 1W 1W A/R Sweep Floors, stairs, entryways, elevators and landings D D 1W Wet Mop Floors, stairs, entryways, elevators and landings D D 1W Dry Buff or Spray/Buff 2Y 2Y EOY Stripping/Finishing Hard Surface Floors (IAW Manufacture Guidelines) 2Y 2Y EOY Low Dusting (<6 feet, horizontal & vertical surfaces) D 1W 1Y

High Dusting (>6 feet up to 10 feet, horizontal & vertical surfaces)19 1W 2M 1Y Light Dusting (without dusting agent) D 1W 1Y Heavy Dusting (with dusting agent) 1M EOM 1Y Wash Interior Glass (Built-in Display Cases, Wall Mirrors not in Restrooms, and mounted Directory Boards) D 1W 1M

Wash Interior Glass Windows20 2Y 2Y EOY

Wash Exterior Glass9 (ground floor (and above to prevent algae/moss/mold growth)) 2Y 2Y EOY

Clean Window Treatments21 (Blinds, Interior Shutters. Drapes-dust ONLY) 2Y 2Y EOY

Food Service Areas (Floors, Waste Removal Only)22 D -- --

Clean Doors, Doorframes, Door Knobs, Switch Plates23 D -- --

Scrub Walls, Woodwork (Bathrooms, Child Activity Space Partitions, Child Activity Modules) (4 feet - up to 6 feet)24 1W -- --

Scrub Walls, Woodwork (6 feet - up to 10 feet)24 4Y -- --

Dust Ledges, Window Sills21 1W -- --

Clean Light Fixtures (Up to 10 feet only)19 1W -- --

Clean Air Vents (Up to 10 feet only)19 1W -- -- Sauna and Steam Room (Duckboards, Floors, Benches) -- D --

Showers, Locker Rooms and Toilet Facilities25

Floors, fixtures and benches -- D -- Shower drains, stalls and plumbing fixtures -- D --

Legend:

D – Daily26

1W – Once a Week (once each week; to be completed 7 days after the previous completed Task)

2W – Twice per Week (twice each week (typically 5 consecutive days); to be completed on two nonconsecutive days) EOD – Every Other Day27

3W – Three (3) Times per Week (thrice each week (typically 5 consecutive days); to be completed on three nonconsecutive days)

4W – Four (4) Times per Week (four days each week (typically 5 consecutive days)

1M – Once a Month (once each month; to be completed 30-31 days after the previous completed Task)

2M – Twice a Month (twice each month; to be completed 14-15 days after the previous completed Task)

EOM – Every other Month (Once every two (2) months; 2 months after the previous completed Task)

1Q – Once per Quarter (Once every three (3) months; 3 months after the previous completed Task)

3Y – 3 Times per Year (Once every four (4) months; 4 months after the previous completed Task)

2Y – 2 Times per Year (Once every six (6) months; 6 months after the previous completed Task)

1Y – 1 Time a Year (Annually - 12 months after the previous completed Task)

EOY – Every Other Year (Once every two (2) years; 2 years after the previous completed Task)

Dash (--) means the Task is N/A

Facility Types Acronyms:

CDC - Child Development Center

CYSS - Child, Youth, Student Service

IAW – In accordance with

LOR – Legal and/or Other Requirements

N/A – Not Applicable

PFC – Physical Fitness Center

Blue Background Color – Applicable to Child, Youth, Student Service (CYSS) Facilities (including Child Development Centers (CDC)) and University-Level ONLY

References/Footnotes:

1 Caliber of the cleaning service desired will be specified as hospital–grade quality, as per AR 608-10 5-37.a . Kitchen and food storage area of a CDC is to be maintained by Kitchen staff. Cleaning services may be contracted for local exhaust hoods and other “deep cleaning” activities IAW TB MED 531 8-3.e .

Hospital-Grade Quality - Facilities shall be cleaned using EPA registered hospital grade disinfectants and cleaners on all floors and surfaces to control bacteria, viruses, and the spread of infectious disease.

Custodial Services - IMCOM Army Baseline Service (ABS) Level Performance Standards

FACILITY TYPES All Other Installation Facilities covered by the PWS8

USAG-Miami FSS, Annex D (Custodial Services) Technical Exhibit D02 (Army Baseline Service Level Peformance Standards)

References/Footnotes (Continued) 2 CYSS Facilities are to be cleaned to standard (AR 608-10 5-37. (CDCs); TB MED 531 paragraph 8-14. and 8-20.f ., and International Sanitary and Supply Association (ISSA) frequencies). CDCs and (Youth Age Children /School Age Children) YAC/SAC gymnasiums are facilities under the CYSS program.

3 Physical/Community Fitness Center facilities may include a gymnasium, athletic courts, work out areas, weight rooms, showers, restrooms, locker rooms, indoor hand ball courts, whirlpool, sauna, steam room, administrative space, and storage space. Outdoor fitness/recreation facilities, indoor/outdoor swimming pools, ice- and/or roller-skating rinks, physical educational training facilities, and buildings that house a fitness center are NOT INCLUDED. IMCOM custodial contract will cover specific cleaning tasks required in showers, restrooms, locker rooms, sauna, steam room, administrative space and common areas.

MEDCOM is responsible for maintaining and cleaning Holistic Health Facilities.

4 PFC Facilities are to be cleaned to standard (A combination of TB MED 531 3-5. and International Sanitary and Supply Association (ISSA) Frequencies).

5 A combination of industry standards concomitant to Building Manager's requirements (as being a high-traffic, GO high visibility, and public face of the installation) and ISSA Frequencies. Installation shall use less frequency if the Museum-Library is a medium or low traffic, and low GO visibility. Level of cleaning shall be IAW Section 5.3 of the

PWS.

6 Only for Installations where the primary mission is University-level Education.

7 A combination of standards from Association of Physical Plant Administrators (APPA) (now known as Association of Higher Education Facilities Officers) and ISSA Frequencies.

8 Clean as outlined in PWS section 5.3 IAW ISSA Industry Standards.

9 Admin areas will follow 'All Other Installation Facilities covered by the PWS' frequencies.

10 According to Center of Disease Control and Prevention (CDC) guidelines: Cleaning removes germs, dirt, and impurities from surfaces or objects. Disinfecting kills germs on clean surfaces and objects. Sanitizing lowers the number of germs on surfaces and objects to a safe level (this process works by either cleaning or disinfecting).

11 Includes scrubbing with an approved disinfectant toilet bowls, urinals, sinks, wash basins, drinking fountains, and waste containers (See PWS section 2.1.24). Remainder of task described in AR 608-10 5-37.e .(4) are part of facility staff job duties. TB MED 531 8-14.d .(1), and AR 215-7 requires excluding MWR personnel tasks from the contract.

12 Includes partitions and walls behind toilets.

13 IAW TB MED 531 para 8-5 Facility sanitation b .(4) Drinking fountains daily to prevent mineral scale and mildew buildup in the sink or on the dispensing nozzle and AR 608-10 5-37. Custodial and housekeeping services e .(4) daily.

14 IAW TB MED 531 8-5.i .(1) and (2) provide waste receptacle plastic liners for all CYSS facility and PFCs. This is a facility staff duty during operational hours (especially for organic waste, e.g., food waste and disposable diapers).

Empty and clean waste receptacles at a frequency that prevents unsanitary conditions and overflow of refuse. Food prep trash will be emptied, cleaned, and disinfected daily IAW AR 608-10 C-222. Emptying desk side receptacles may or may not be a contracted task (depending on current or future HQDA requirements).

15 To meet requirements outlined in Executive Order 14057 Catalyzing Clean Energy Industries and Jobs Through Federal Sustainability (13 Dec 2021) Sec. 207 and Office of the Assistant Secretary of Defense Subject: Revision to the Department of Defense Integrated Solid Waste Management Metrics (16 Mar 2020). Garrison DPWs will work with each Building Manager to determine recyclables pick-up location and removal that occurrs outside of custodial tasks.

16 Vacuum traffic lanes and entrance mats daily. Equip vacuum cleaners with a HEPA filter or bag. Contractors shall use low noise vacuum cleaners.

17 Includes carpet cleaning only (cleaning of area rugs are no longer supported by custodial contract as rugs are not real property). Per AR 608-10 5-37.g .(4) carpet cleaning will be provided at least semi-annually. If specific carpeted areas in a CDC are used for infant crawling or is heavily soiled, the carpet shall be cleaned monthly IAW TB MED 531 8-14.g .(2). The remainder of tasks mentioned in AR 608-10 5-37. g. (4) are conducted by facility staff. TB MED 531 Chapters 3 and 8-14.c .(1) requires exclusion of tasks conducted by facility staff , and AR 215-7 requires excluding MWR personnel tasks from the contract.

18 Spot Clean carpet, as needed. Spot cleaning during working hours is a responsibility of facility staff. Spot cleaning by custodial contract personnel is not an immediate on-demand task but can be a service call. Cleaning of upholstered furniture is no longer supported as a contracted task. Surfaces that become soiled from spilled food or beverages (excluding water), dirt/mud, spilled art supplies, or body excretions (blood, vomit, urine, or feces) that need immediate containment/cleanup are to be cleaned by facility staff (TB MED 531 8-14.c .(1)). Spills occurring during meals, snacks, and child activities are cleaned by staff using a broom/dust pan and disposable paper towels, as appropriate (TB MED 531 8-14.d .(1)). Surfaces contaminated by body secretions such as feces, urine, and blood (considered hazardous material) shall be cleaned IAW AR 608-10 Section V Health Compliance Requirements, 4-33.a .(11) and MEDCOM Reg. 40-35, Management of Regulated Medical Waste. This is not supported as a custodial contract task.

19 Up to 12 feet for University-level cleaning IAW APPA standards.

20 Clean semi-annually IAW AR 608-10 5-37.g .(2) Washing all windows (inside and outside).

21 Includes all cleaning tasks described in TB MED 531 814 f .(1). Window Treatments = window coverings such as blinds, drapes, interior shutters, etc.

22 IAW TB MED 531 paragraph 8-3. Food Safety, The nonfood-contact surfaces of equipment in the kitchen and food storage areas are cleaned and maintained by trained food workers rather than general housekeeping or custodial personnel. Facility staff personnel are responsible for cleaning the tables and chairs used during meal service; activity tables; the kitchen; and food storage areas.

23 Clean entrance doors, activity space/module door frames and switches. Other cleaning tasks described in AR 608- 10 5-37.e .(7) are facility staff duties.

24 Includes all cleaning tasks described in AR 608-10 5-37.f .(2) cleaned by contract staff IAW TB MED 8-14.e .(1) & (2) 25 In addition to tasks specified under 'Restrooms - General Cleaning' 26 Daily – Five (5)-days per work week (M-F), up to 7-days per week (depending on Operating Hours for Sat and/or Sun). Clean one time daily (once each day; to be completed once daily after the previous completed Task) dependent on CDC operating hours (open 5, 6, 7 days per week).

27 Previously seen as two and one-half (2.5) times a week = EOD. For 5-day operation (M-F) = 5 cleaning days in a two-week period Example: Week 1 clean Tues and Thurs; Week 2 clean Mon-Wed-Fri). For a 6-7-day operation = 3 times a week with a schedue that is evenly spaced out (Mon-Wed-Fri or Tues-Thurs-Sat).