Food Services RFP Attach D~2.docx

This is a Reference Check Form attachment for RFP S-25900-00016594, issued by the Oregon Public Safety Academy (OSPA) through the state of Oregon's procurement process for food services management. The form is designed to evaluate proposer qualifications based on feedback from previous clients and service providers. Proposers must provide reference entities willing to respond to structured questions about their performance history. The form requests contact information for the reference entity and a designated reference contact person, including telephone number and email address for follow-up communication by the procurement team.

The Reference Check Form utilizes a quantitative rating scale of 0 to 10, where 0 represents not satisfied, 5 represents moderately satisfied, and 10 represents extremely satisfied. References are asked to score and comment on three key performance areas: overall quality of services provided and relationship with the proposer, delivery of service reliability, and responsiveness to customer service issues and special requests including problem resolution and billing modifications. This evaluation mechanism allows the state of Oregon to verify the track record and capability of food services vendors prior to awarding the contract for the Oregon Public Safety Academy.