FLLI SPEC - Labor Category Qualifications 24 May 21.pdf

LABOR CATEGORY QUALIFICATIONS May 24, 2021

The following attachment describes the minimum educational requirements and work experience required for each labor category position. Individuals proposed for these labor categories require pre-approval by the FAA COR and/or CO before they may begin to work under this contract. For further information refer to the SOW.

Job Title: Program Manager Responsibilities: Include performing day-to-day management of overall contract support operations, possibly involving multiple projects and groups of personnel at multiple locations.

Interfaces directly with Government personnel in exercising management responsibilities.

Organizes, directs, and coordinates the planning and production of all contract support activities for facilitation, training, and training materials and training design and development.

Is responsible for preparing written and oral presentations as requested.

Education: Master’s degree in Business, Business Administration, Public Administration, Organizational Development, Higher Education, or other area of study comparably relevant to the management of this effort, from a regionally accredited college or university; or a minimum of 10 years of progressive experience in assigned technical discipline with a BA or BS degree may be substituted for the above-cited minimum education requirements.

Experience: Minimum of 10 years of progressive supervisory experience or project management experience. Must have experience related to the activities outlined in the scope of work as well as trained and experienced in managing complex programs/projects. Has technical knowledge and expertise in content areas required for analysis and development of solutions to problems under consideration by the client. Possesses a comprehensive understanding of Government financial management system requirements.

Job Title: Alternate Program Manager/Instructor Lead Responsibilities: Include Supporting the Program Manager in performing day-to-day management of overall contract support operations; management of all instructional staff, lead others in design and development of courseware; conducts analysis, designs, develops training courses, technology-based courseware, performance based tools and job aids; researches and applies best practices based on client specific requirements; implements and makes recommendations on learning and technology strategies.

Education: Master’s degree in Business Administration, Higher Education, Adult Learning, Organizational Development, or other area of study comparably relevant to the management of this effort, from a regionally accredited college or university; or a minimum of 8 years of experience in assigned technical discipline with a BA or BS degree may be substituted for the above-cited minimum education requirements.

Experience: Minimum of eight years of experience with Adult Learning practices and technology strategies in an organizational training environment. Must have a minimum of five years of experience of training development using ISD methodology; developing classroom and technology based courseware and materials; must be knowledgeable of adult education industry standards and best practices; experience with activities outlined in the scope of work as well as supervisory experience.

Job Title: ISD Lead Instructor/Specialist Responsibilities: Supervises all instructional design staff and instructional activity, design and development of courseware; conducts analysis, designs, develops training courses, technology-based courseware, performance based tools and job aids; researches and applies best practices based on client specific requirements; implements and makes recommendations on learning and technology strategies.

Education: Master’s degree in Education, Instructional Design, Adult Learning, Organizational Development, or other area of study comparably relevant to the management of this effort, from a regionally accredited college or university; or a minimum of 8 years of experience in assigned technical discipline with a BA or BS degree may be substituted for the above-cited minimum education requirements.

Experience: Minimum of eight years of experience with Adult Learning practices and technology strategies in an organizational training environment. Must have a minimum of five years of experience of training development using ISD methodology; developing classroom and technology based courseware and materials; must be knowledgeable of adult education industry standards and best practices; experience with activities outlined in the scope of work as well as supervisory experience.

Job Title: Student Services Coordinator Responsibilities: Supports the FAA Registrar by serving as the primary point of contact for students. Serves as first point of contact for students, serves as resource on training requirements; manages training schedules, and logistics; assists in managing rosters and eLMS data; may manage small teams or analyst, technical support staff or support staff to perform tasks as required.

Education: BA/BS in Business Administration, Organizational Development, Education, Knowledge Management or other area of study comparably relevant to the management of this effort, from a regionally accredited college or university.

Experience: Minimum of seven years of experience in an organizational training environment with at least five years of experience as a training coordinator or conference/seminar/meeting organizer. Must have experience in handling multiple projects simultaneously; managing training requirements and student registration; and customer service.

Job Title: Web Administrator/Senior Technical Support Responsibilities: Develops/maintains the CMEL website; produces complex documents, reports, presentations or graphics; expertise on several key software packages; produces web-based pages and sites. Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

Assists in maintaining LAN/WAN records.

Education: BA/BS in Information Technology, Computer Science, or other area of study comparably relevant to the management of this effort from a regionally accredited college or university; or AA/AS with 10 years of applicable experience.

Experience: Minimum of three years of experience in producing documents, reports, charts, tables and other such deliverables including graphic designs, and basic web-based pages and sites; and serving as overseer of technical operations.

Job Title: IT/AV Support Responsibilities: Assists staff/instructors with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines in the classroom. Assists staff/instructors with Audio Visual installation, configuration, and ongoing usability of the equipment Education: AA/AS Computer Science, Information Technology or related field; or High School Diploma with three years of experience.

Experience: AA/AS Minimum of one year of experience with desktop computer installation and configuration; and Audio Visual installation and configuration of key pieces of equipment.

Job Title: Administrative Assistant II Responsibilities: Performs administrative duties as directed by the Program Manager; May assist in coordinating project schedules and activities, assists in data collection, data entry, document production, distribution of materials.

Education: High School diploma.

Experience: One year of experience performing clerical tasks including data collection, data entry, and document production. Proficient in Microsoft Office programs.

Job Title: Instructional Designer and Instructor-Developer Responsibilities: Designs and develops classroom or technology based courseware and materials as well as performance and job aids. Works with SME’s and client stakeholders to design content and learning systems and tools. Pilots and conducts testing at all levels.

Conducts research as directed and applies best practices based on specific requirements.

Education: BA/BS in Adult Learning, Instructional Design, Education or other area of study comparably relevant to the management of this effort, from a regionally accredited college or university Experience: Three to five years of experience in design and development of courseware using the ISD model.

Job Title: Instructional Designer E-Learning Responsibilities: Designs and develops technology based courseware and materials as well as performance and job aids. Works with SME’s and client stakeholders to design content and learning systems and tools. Pilots and conducts testing at all levels. Develops graphic presentations, audio, and visual media requirements as required for the application or learning context. Conducts research as directed and applies best practices based on specific requirements.

Education: BA/BS in Adult Learning, Instructional Design, Education or other area of study comparably relevant to the management of this effort, from a regionally accredited college or university Experience: Three to five years of experience in design and development of courseware in a web-based environment using the ISD model.

Job Title: Publications Responsibilities: Ensures quality control (including design, layout, grammar, vocabulary, spelling and policy maintenance) of classroom or technology based courseware and materials as well as performance and job aids.

Education: BA/BS in Adult Learning, Instructional Design, Education or other area of study comparably relevant to the management of this effort, from a regionally accredited college or university.

Experience: Three years of experience in design and development of courseware; technical writing or editing.

Job Title: Instructor/Facilitator Responsibilities: Perform various tasks in the develop of training materials, tailoring of training classes and the delivery of standard and customized training classes in a range of leadership development subjects.

Education: MA/MS in Business Administration, Adult Learning, Organizational Development, or other area of study comparably relevant, from a regionally accredited college or university.

Experience: Three to five years of experience as a facilitator. Possess expertise in the facilitation of learning and the transfer of job related knowledge. Experience in motivating learners, engaging a variety of learning techniques to ensure context specific learning.

Job Title: Executive Coach Responsibilities: Assists executives in developing leadership skills through one-on-one coaching sessions that include strength assessments and strategies to create a motivated, high performance work environment for employees.

Education: Masters of Business Administration, Higher Education, Organizational Development, or other area of study comparably relevant, from a regionally accredited college or university. Certification from an executive coaching program from a regionally accredited college or university.

Experience: Ten or more years of experience as an executive coach.

Job Title: Industrial-Organizational Psychologist Responsibilities: Applies the principles of psychology to personnel, administration, managements and organizational design to develop policy, employee screening tools, training and development and organization development and analysis.

Education: Ph.D. in Industrial-Organizational Psychology from a regionally accredited college or university.

Experience: Seven or more years of experience as an Industrial-Organizational psychologist.

Job Title: Evaluation Responsibilities: Provides evaluation support for training and developmental curriculum requirements.

Education: A four year course of study leading to a bachelor’s degree from a regionally accredited college of university with a major in business, statistical analysis, psychology, or a related field of study.

Experience: Three years of relevant experience in designing, developing, implementing, assessing and reporting results from data generated through scientific data analysis. Skilled and experienced at assessing data and developing a plan to identify gaps in training and development and provide recommendations and strategies for closing gaps.

Job Title: Registrar Responsibilities: Create and maintain collaborative working relationships with students and federal staff. Oversees all operations in the registration process (student enrollment, delivery schedule, schedule offerings, completion credit, scheduling, transcript issuance, student enrollment verification, and reports). The Registrar acts as a central communication resource for academic and policy information related to student records management.

Education: Bachelor’s degree with progressive experience in a registrar/student services functional capacity within a higher education institution.

Experience: Three years of relevant experience with coordinating and developing communications, in- person and online registration, completion credit, MS Outlook and ZOOM meeting scheduling, student surveys, enrollment tracking, and welcome letters. Skilled and experienced with MS Excel and maintaining waitlists.

Job Title: Logistics Specialist Responsibilities: Monitor and maintain established inventory levels of supplies, materials, shipping and receiving of materials, distribution and stocking of training and seminar materials and document reproduction. Coordinate with instructors and FAA personnel on the materials required for course offerings and program seminars. Ship, receive, distribute and stock training materials, supplies, mail and correspondence to support delivery operations.

Education: High School diploma.

Experience: Experience: One year of experience performing logistics tasks including data collection, data entry, and document production. Proficient in Microsoft Office programs.

Job Title: Writer/Editor Responsibilities: Edit, review and create training, program, and other documents. Reviews and corrects all materials related to course and program design and development for grammar, spelling, typos, format, etc. Other duties may require writing speeches, articles, and public or employee relations releases.

Education: BA/BS in Adult Learning, Instructional Design, Education or other area of study comparably relevant to the management of this effort, from a regionally accredited college or university.

Experience: Three years of experience in design and development of courseware; technical writing or editing.