FLLI INFO ONLY - 2019 Course Catalog.pdf

ii FLLI Course Catalog SPRING 2019 FLLI Course Catalog SPRING 2019FLLI Course Catalog SPRING 2019

WELCOME

TO FLLI

Whether this is your first introduction to FAA’s Leadership & Learning Institute (FLLI), or you’re continuing your journey with us, we’re glad you’re here to share in all that FLLI has to offer.

At FLLI, we encourage you to be a continuous learner. We take that to heart because we’re continuously learning too – from you.

We’re listening to your feedback and evolving to get you the knowledge you need, when you need it, and how you want it. Thanks to your feedback, we:

∙ Increased on-demand offerings, including 24/7 access to a range of courses so learning fits within your schedule

∙ Updated our curriculum, streamlining and restructuring courses to make them even more relevant and directly applicable to your work

∙ Launched a brand new, state-of-the-art facility, FLLI South, in Tampa, Florida, to complement our facilities in Washington, D.C.

Every FAA employee is part of building the future of our agency. Our goal is to be here for you—to help you grow personally and professionally – to shape our future.

Have ideas or suggestions? Let our team know. We’re listening.

When you think of FLLI, we want to be sure you think… it’s MY FLLI.

Sincerely, Mark S. Creasap, Ed.D.

Office of Human Resource Management FAA Deputy Chief Learning Officer

Mark

FLLI Course Catalog SPRING 2019 iiiFLLI Course Catalog SPRING 2019 iv FLLI Course Catalog SPRING 2019 FLLI Course Catalog SPRING 2019FLLI Course Catalog SPRING 2019

GENERAL INFORMATION

FAA Talent Development Management Team FLLI Learning Life Cycle FLLI at a Glance FLLI Training Facilities FAA Strategic Leadership Capabilities FLLI Curriculum and SLC Crosswalk

EXPLORING LEADERSHIP

Program for Emerging Leaders Exploring Leadership Program Professional Skills Development Take Charge of Your Learning

Take 5 for Training Learning and Development Groups

NEW MANAGER CURRICULUM

New Manager Curriculum Overview Prerequisites for New Manager Course

Web-Based Training Series (0-3 months) New Manager Course (3-6 months) Prerequisites for Leadership for FAA Managers

Web-Based Training Series (6-9 months) Leadership for FAA Managers (9-12 months)

MIDDLE MANAGER CURRICULUM

Middle Manager Curriculum Overview Middle Manager Course Description

SENIOR MANAGER/EXECUTIVE CURRICULUM

Senior Manager/Executive Curriculum Overview Course Descriptions

Forum for Executive Excellence: Leading in the FAA Strategic Decision-Making for Senior Managers The Color of Money: Financial Simulation Forum for Executive Excellence: Influencing Our Performance Culture Forum for Executive Excellence: Transforming Our Performance Culture Senior Leadership Development Program Additional Senior Leadership Programs

Executive Exchange Program Federal Executive Institute

CONTENTS

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FLLI ELECTIVE CURRICULUM

FLLI Elective Curriculum Overview Course Descriptions

Accountability Board Training for FAA Managers Core Communication Skills Creating a Development Plan in eLMS Creating Effective Work Environments Crucial Accountability Emotional Intelligence Workshop Essential Communication Skills for Effective Leaders Facilitator Training Basics Facilitator Training Course Influence, Inquiry, and Implications Labor Management Relations Leading Organizational Change Managerial Coaching and Mentoring Managing in the Federal Labor Relations Environment Managing Remote Employees Problem-Solving and Decision-Making Systems Thinking The SMART Model at FAA Valuing Diversity and Inclusion for FAA Managers

FLLI FEE-FOR-SERVICE CURRICULUM

Fee-For-Service Program Overview Course Descriptions

Creating and Giving Effective Briefings Emotional Intelligence 2.0 Staff Study Fundamentals

Organizational Effectiveness Fee-For-Service Program Overview Course Descriptions

Leading Effective Organizations Strategic Facilitated Meetings Strengths-Based Leadership

TOOLS AND SERVICES

Featured Assessments Skillsoft™ Training Library Yammer STEM Aviation and Space Education Program Rotational Assignment Programs and Opportunities Tuition Assistance and Reimbursement Meet Our Facilitators

NAVIGATION TIPS

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CONTENTS

Melissa King Director, Talent Development/ Chief Learning Officer

(AHD-1)

Mark Creasap Deputy Chief Learning Officer

(AHD-100)

Joseph (Joe) Kools Director, Executive Development

(AHD-300)

Faye Gibbins Director, Organizational Services

(AHD-200)

FAA TALENT

DEVELOPMENT

MANAGEMENT TEAM

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CONTENTS GENERAL INFORMATION

FLLI LEARNING LIFE CYCLE

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GENERAL INFORMATION

AFFILIATION

FAA Leadership & Learning Institute (FLLI) (pronounced “FLY”) is the leadership development center of FAA.

CURRICULUM

FLLI’s curriculum emphasizes workforce development by providing FAA employees with tools to proactively address challenges, share knowledge, and collaborate to meet the mission of FAA. Courses are aligned with Strategic Leadership Capabilities (SLCs) that set the standard for leadership at FAA.

TRAINING RESOURCES

Each year, FLLI produces an Agency-wide delivery schedule of courses based on organizational needs expressed in the annual Call for Training.

FLLI uses the latest in learning technology to offer a blended learning approach with a variety of innovative learning options, making courses accessible anytime and from anywhere:

∙ Face-to-face instructor-led training

∙ Web-based training

∙ Mobile access

These learning options maximize learning opportunities, enable the application of newly acquired skills, and reinforce what has already been learned in real time on the job. Web-based training and mobile access to these courses can reduce travel costs and time away from the job, allowing you the opportunity to learn according to your own schedule.

In addition, all FLLI courses are available as Fee-for- Service (FFS) options, allowing any organization to meet unique, specific training requirements. The FFS offerings can be standard deliveries or customized to a particular organization or workgroup.

FLLI AT A GLANCE

HOW TO REGISTER

Blackboard Training (Bb) and Instructor-led Training (ILT):

Speak to your manager and training coordinator to register for an upcoming course and add it to your training plan.

Web-based Training (WBT): Log in to the electronic Learning Management System (eLMS) and search for the course using its course number, add it to your training plan, and begin when it’s convenient for you.

CONTACT

Michael Peck FLLI Course Delivery Manager Centrally Funded Courses 9-AHD-FLLI-Student-Services@faa.gov

Visit the FLLI website at https://my.faa.gov/go/flli for more information.

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GENERAL INFORMATION GENERAL INFORMATION

mailto:9-AHD-FLLI-Student-Services%40faa.gov?subject= https://my.faa.gov/go/flli

FLLI is committed to providing a first-rate learning experience for FAA managers and leaders as a means of addressing the critical need to develop an engaged and energized workforce of the future.

FLLI TRAINING FACILITIES

FLLI NORTH

55 M Street SE Washington, DC

FLLI North serves as the primary facility and is located in Washington, DC. This learning-centric environment is equipped with multimedia classrooms, breakout rooms, and virtual learning opportunities.

FLLI SOUTH

10221 Princess Palm Ave.

Tampa, FL

FLLI South is a secondary facility located in Tampa, FL. This learning-conducive conference center is furnished with multimedia classrooms, breakout rooms, and features additional space for large events.

NATIONAL CONFERENCE CENTER

18980 Upper Belmont Pl.

Leesburg, VA

FLLI provides training deliveries at the National Conference Center and many FAA facilities throughout the country. This allows FLLI to bring exciting, application-based curriculum to a convenient venue for regional participants.

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FLLI embeds FAA’s eight Strategic Leadership Capabilities (SLCs) throughout all training. FLLI training increases awareness and application of the eight SLCs among FAA employees, managers, and future executives.

FAA STRATEGIC

LEADERSHIP

CAPABILITIES

Focusing on Mission

• Broaden your understanding of FAA’s core mission

• Communicate the mission to others

• Take well-aligned action to further the mission and cause

Developing Others

• Anticipate current and future developmental needs of others

• Provide support and development to grow the workforce of the future

Valuing Diversity and Inclusion

• Recognize and leverage the full value that diversity of people and ideas can bring to FAA

• Value differences based on protected class as well as differences in experiences and opinions

Encouraging Innovation

• Recognize opportunities for innovation

• Plan for the future

• Seek new insights and information

• Encourage others to develop bold, innovative solutions

Communicating Effectively

• Communicate openly and honestly

• Listen to and understand the needs of others

• Interpret intent, influence, and nonverbal elements of communication more effectively

• Tailor your communication style to fit different groups and circumstances

• Provide constructive feedback

Working Collaboratively

• Collaborate across and beyond FAA to do the right thing, regardless of formal authority

• Address short- and long-term efforts by getting the right people together to achieve better outcomes

Leading with Influence

• Create a high-performing team and organization

• Focus others on a sense of purpose, inspire commitment, and provide necessary support and resources to achieve the mission of FAA

Demonstrating Accountability

• Hold employees accountable to higher standards of performance

• Consider potential risks in decision-making and prioritizing tasks

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GENERAL INFORMATION GENERAL INFORMATION

STRATEGIC LEADERSHIP CAPABILITIES

Fo cu si ng o n

M is si on

D ev el op in g

O th er s

Va lu in g

D iv er si ty an d

In cl us io n

En co ur ag in g

In no va tio n

Co m m un ic at in g

Ef fe ct iv el y

W or ki ng

Co lla bo ra tiv el y

Le ad in g w ith

In flu en ce

D em on st ra tin g Ac co un ta bi lit y

COURSE NAME COURSE # FORMAT PAGE

NEW MANAGER CURRICULUM (Mandatory) and prerequisites

New Manager Course (NMC) FAA01200050 u u u u u u u 22

Leadership for FAA Managers (LFM) FAA01200070 u u u u u u u u 27

MIDDLE MANAGER CURRICULUM (Mandatory)

Middle Manager Course (MMC) FAA01291 u u u u u u 29

SENIOR MANAGER/EXECUTIVE CURRICULUM

Forum for Executive Excellence (FEE):

Leading in the FAA

FAA30202525 u u u u u 32

Strategic Decision-Making for Senior Managers (SDM)

FAA01200061 u u u u u u u 33

The Color of Money: Financial Simulation

(TCOM)

FAA01200078 u u u 34

Forum for Executive Excellence (FEE):

Influencing Our Performance Culture (IOPC)

FAA30201331 u u u u 35

Forum for Executive Excellence (FEE):

Transforming Our Performance Culture (TOPC)

FAA30202533 u u u u 36

Senior Leadership Development Program

(SLDP)

FAA30202614 u u u u u 37

FLLI ELECTIVE CURRICULUM

Accountability Board Training for FAA Managers (ABT)

FAA30201251 u u u 42

Core Communication Skills (CCS) FAA01200059 u u u u u u u u 43

Creating a Development Plan in eLMS FAA30200674 u u u 44

Creating Effective Work Environments (CEWE) FAA01200034 u u u u u 45

Crucial Accountability (CA) FAA01200073 u u u u 46

Emotional Intelligence Workshop (EI) FAA01200076 u u 47

Essential Communication Skills for Effective Leaders (ECSEL)

FAA01200065 u u u u u u u 48

Facilitator Training Basics (eFTB) FAA01200079 u u u 49

FLLI CURRICULUM AND SLC CROSSWALK

FORMAT Blackboard Training (Bb) Instructor-led Training (ILT) Web-based Training (WBT)

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FAA STRATEGIC LEADERSHIP CAPABILITIES

FORMAT Blackboard Training (Bb) Instructor-led Training (ILT) Web-based Training (WBT)

FLLI CURRICULUM AND SLC CROSSWALK STRATEGIC LEADERSHIP CAPABILITIES

Fo cu si ng o n

M is si on

D ev el op in g

O th er s

Va lu in g

D iv er si ty an d

In cl us io n

En co ur ag in g

In no va tio n

Co m m un ic at in g

Ef fe ct iv el y

W or ki ng

Co lla bo ra tiv el y

Le ad in g w ith

In flu en ce

D em on st ra tin g Ac co un ta bi lit y

COURSE NAME COURSE # FORMAT PAGE

FLLI ELECTIVE CURRICULUM continued

Facilitator Training Course (FTC) FAA01200075 u u u u 50

Influence, Inquiry, and Implications (I3) FAA01249 u u u u u u 51

Labor Management Relations (LMR) FAA01205 u u u u 52

Leading Organizational Change (LOC) FAA01200016 u u u u u u u 53

Managerial Coaching and Mentoring (MCM) FAA01299 u u u u 54

Managing in the Federal Labor Relations Environment (eLR)

FAA01200077 u u u 55

Managing Remote Employees (MRE) FAA01200074 u u u u u 56

Problem-Solving and Decision-Making (PDSM) FAA01200060 u u u u 57

Systems Thinking (SYT) FAA01277 u u u u u u 58

The SMART Model at FAA (SMART) FAA01200058 u u u u u u 59

Valuing Diversity and Inclusion for FAA Managers (VDI)

FAA01200057 u u u u u u 60

FLLI FEE-FOR-SERVICE CURRICULUM

Creating and Giving Effective Briefings (CGEB) u u u u 65

Emotional Intelligence 2.0 (EI2) u u 66

Staff Study Fundamentals (SSF) u u u u u u 67

ORGANIZATIONAL EFFECTIVENESS FEE-FOR-SERVICE CURRICULUM (Available Only To Senior Managers/Executives)

Leading Effective Organizations (LEO) u u u u u u u u 69

Strategic Facilitated Meetings (SFM) u u u u u 70

Strengths-Based Leadership (SBL) u u u u u u 71

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GENERAL INFORMATION GENERAL INFORMATION

FAA STRATEGIC LEADERSHIP CAPABILITIES

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EXPLORING

LEADERSHIP

The Office of Talent Development (AHD) is committed to providing you and every FAA employee with continuous opportunities to learn, to grow personally and professionally, to enhance your line of business/staff office (LOB/SO), and to develop others. This combination of in-person, instructor-led training (ILT) and web-based training (WBT) allows you to customize your program to meet your individual needs. Together, we’ll educate the leaders of the future!

The Exploring Leadership section highlights informal opportunities and formal programs to help you develop your leadership skills.

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Program for Emerging Leaders (PEL)

The Program for Emerging Leaders (PEL) is a rigorous 6-to 8-month succession-planning vehicle and leadership development program open to full-time, non-supervisory employees. It is part of FAA’s commitment to developing leaders at all levels.

PEL participants enhance their leadership skills through a variety of self-directed activities and required coursework.

Core program components include:

Individual Development Plans With guidance from mentors and managers and based on feedback from Myers-Briggs Type Indicator® (MBTI®) and StrengthsFinder assessments, PEL participants chart a course for individual leadership and career growth.

Readings and Case Studies PEL participants read and discuss books and case studies pertaining to critical leadership skills and their real-world applications.

Mentoring Throughout the program participants have the opportunity to receive mentorship from senior FAA leaders.

Development Activities Guided by their Individual Development Plan (IDP), mentor, and manager, PEL participants select numerous developmental activities to grow in targeted areas over a four-week period. Examples of these activities include detailing, shadowing, leadership training, serving as a representative on a higher-level committee or working group, and performing inter-Agency or intra-Agency rotational assignments.

Eligibility Requirements

Applicants for the PEL Program must:

∙ Be full-time, non-supervisory employees (I or J Core Compensation pay band or equivalent for other FAA pay bands, although some high-performing H bands may also be accepted)

∙ Meet the minimum qualifications for a new management position in their current line of business/ staff office (LOB/SO) organizational unit (Note:

Completion of the program does not convey preferential consideration when managerial vacancies arise or for placement in FLLI courses)

∙ Be continuously employed by FAA for the year immediately preceding the application deadline

∙ Obtain the support and endorsements of their first-and second-level managers

How to Apply

You may work on your application to the PEL Program at any time. However, your application cannot be submitted for review until an application period opens.

∙ Share your interest in PEL participation with your first-level and second-level managers to garner their support

∙ Study the FAA Strategic Leadership Capabilities (SLCs), PEL Program Guidelines, and application instructions found on the FAA Talent Development website

∙ Check out the PEL webpage for the next application submission period at https://my.faa.gov/go/pel

For More Information John Leuth, Program Manager 386-264-9796 or 9-AHD-FLLI-Student-Services@faa.gov

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EXPLORING LEADERSHIP

https://my.faa.gov/go/pel

Exploring Leadership Program The Exploring Leadership Program is online, on demand, on your time, and at your pace.

Program Overview

The primary goal of Exploring Leadership is to develop learning opportunities for aspiring individuals in management and leadership topics, with a secondary goal of aligning education with FLLI line of business/staff office (LOB/SO) training and leadership opportunities.

Program Components

Exploring Leadership develops proficiency in each of the eight Strategic Leadership Capabilities (SLCs) by providing several learning resources aligned with each capability.

The courses are in eLMS, SkillsoftTM, and HR University, and are free for FAA employees. You can also easily access all of these courses from the eLMS home page. It’s that simple!

1. Visit the Exploring Leadership home page

2. Hover over a leadership capability in the graphic for a brief description

3. Click on the one you want to explore

4. Select and take a course

5. Get credit in eLMS

What will you learn today?

More information on the FAA SLCs are located at:

https://my.faa.gov/tools_resources/training_learning/ FLLI/leadership_capabilities.html

For More Information Daniel Del Balzo, 202-267-7846 or 9-AHD-FLLI-Student-Services@faa.gov

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EXPLORING LEADERSHIP EXPLORING LEADERSHIP

http://elmscontent.dot.gov/elms/faa/ahr/ExploringLeadership/index.html https://my.faa.gov/tools_resources/training_learning/FLLI/leadership_capabilities.html https://my.faa.gov/tools_resources/training_learning/FLLI/leadership_capabilities.html

Professional Skills Development This new online, on-demand professional learning opportunity is available for all FAA employees through eLMS. It is an innovative resource that allows FAA employees to fulfill their potential and advance their career at any time, and from anywhere.

The Professional Skills Development initiative is a concept based on feedback provided at the Administrators’ 2017 Executive Offsite, along with input provided by FLLI students on the skills they wanted to have earlier in their careers. The product will continue to grow as new topics, courses, and activities are added throughout the year.

Skill Areas

The new eLMS application is easy to use. Course content is delivered in 21 professional skill areas, with five different proficiency levels based on pay grades. This allows for easy navigation to a personalized course to master each of the following skills:

How to Access

Taking the next step in your learning plan is now simple:

∙ Visit http://elmscontent.dot.gov/elms/faa/ahr/ ProfessionalSkills/index.html from your computer

∙ Select the skill area you’re interested in

∙ Select the level of learning that’s right for you

∙ Launch the learning resource that you’re interested in

∙ Get credit

∙ Coaching

∙ Conflict Management

∙ Critical Thinking

∙ Customer Service

∙ Decision-Making

∙ Employee Engagement

∙ Feedback to Promote Employee Performance

∙ Increasing Productivity

∙ Interpersonal Skills

∙ Leveraging Diversity

∙ Mentoring

∙ Mitigating Cognitive Biases

∙ Plan and Conduct Performance Appraisals

∙ Planning and Evaluating

∙ Problem-Solving

∙ Professionalism

∙ Resolve Conflict Situations

∙ Team Building

∙ Teamwork

∙ Time Management

∙ Written Communication

For More Information Daniel Del Balzo, 202-267-7846 or 9-AHD-FLLI-Student-Services@faa.gov

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EXPLORING LEADERSHIP

http://elmscontent.dot.gov/elms/faa/ahr/ProfessionalSkills/index.html http://elmscontent.dot.gov/elms/faa/ahr/ProfessionalSkills/index.html

Take Charge of Your Learning FAA has a wide array of leadership development opportunities within the Agency that can help you grow and develop professionally. Opportunities include details, rotations, leadership programs, and other unique experiences. Below are examples of programs to explore that will add value to your career.

Take 5 For Training FLLI staff continually supports your professional development, even when you might not be able to get away from your workplace or devote a great deal of time to the learning experience.

Each month, FLLI focuses on a key leadership capability that will help you grow as a leader in every unique environment of FAA.

Visit the FLLI website at https://my.faa.gov/ go/flli for the Featured Leadership Articles and Take 5 for Training recommendations for SkillsoftTM courses and videos related to the month’s topic.

Learning and Development Groups Your professional career plans may involve an interest in participating and learning with others. As a participant in learning-focused groups, you will discuss the vision of the FAA for the future, their mission, and organizational standards.

∙ Learning and Development Council

∙ Training Integration Group

∙ eLearning Technical Advisory Group

Contact your line of business/staff office (LOB/SO) Training Coordinator for further information.

For More Information Daniel Del Balzo, 202-267-7846 or 9-AHD-FLLI-Student-Services@faa.gov

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EXPLORING LEADERSHIP EXPLORING LEADERSHIP

https://my.faa.gov/go/flli https://my.faa.gov/go/flli

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NEW

MANAGER

CURRICULUM

The New Manager Curriculum is a set of courses providing foundational skills that help FAA employees transition into their new managerial role. It utilizes a combination of online education, in-classroom learning, and individual development plans to provide materials, practice new skills, and adjust leadership styles to help tackle the challenges and responsibilities of being a manager.

The curriculum is comprised of four sections that occur over a 12-month period. Mandatory requirements are fulfilled by completing a series of web-based training courses, none of which are more than 30 minutes long, prior to each of the instructor-led training courses.

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Web-based Training (WBT) Series Prerequisites to attend the New Manager Course. Each WBT is no more than 30 minutes.

COURSE NAME COURSE #

Welcome to FAA Management FAA01200056

Transitioning into Management FAA01200402

Managing Leave FAA01200420

Time and Attendance FAA01200421

FAA Core Compensation and Pay FAA01200423

Leading Performance Management FAA01200051

Setting Performance Standards FAA01200053

Managing Performance in the FAA FAA01200406

Conduct and Discipline:

Basics of Ethical Behavior

FAA01200415

Conduct and Discipline:

Conducting an Investigation

FAA01200416

Labor Relations for FAA Managers FAA01200063

Conduct and Discipline:

Disciplining Process

FAA01200417

Managing Multigenerational Employees amg_05_a02_bs_enus

0-3 MONTHS

New Manager Course (NMC)

FAA01200050

FORMAT Instructor-led Training (4.5 days)

NOTE: Must complete prior to taking Leadership for FAA Managers (LFM) WBT prerequisites.

3-6 MONTHS

Topics Leading Self

∙ Transitioning into a New Role ∙ Fundamental Leadership Roles ∙ Self-assessment

Leading Others ∙ Leveraging Diversity ∙ Labor Relations ∙ Conduct and Discipline ∙ Promoting Employee Performance ∙ Conducting Employee Performance

Appraisals ∙ Handling Unacceptable Performance

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NEW MANAGER CURRICULUM

OVERVIEW

Web-based Training (WBT) Series Prerequisites to attend Leadership for FAA Managers (LFM). Each WBT is no more than 30 minutes.

6-9 MONTHS

COURSE NAME COURSE #

Equal Employment Opportunity:

Preventing Discrimination

FAA01200408

Equal Employment Opportunity:

Understanding Reasonable Accommodation

FAA01200410

Mentoring Employees FAA01200087

Coaching Employees FAA01200085

FAA Hiring Process and the Role of the Hiring Manager

FAA30201393

Managerial Workforce Planning FAA01200404

FAA Leadership Fundamentals FAA01200068

Financial Management Responsibilities FAA01200428

In Pursuit of Leadership FAA01200403

Stress and Trauma Management FAA01200427

WorkLife Solutions FAA01200419

Maximizing Employee Engagement FAA30201257

Individual Development Plan FAA01200086

Leadership for FAA Managers (LFM)

FAA01200070

FORMAT Instructor-led Training (4.5 days)

PREREQUISITES All new manager prerequisites (26 WBT’s and the Instructor-led New Manager Course) must be completed prior to taking Leadership for FAA Managers (LFM).

NOTE: Completes New Manager Curriculum mandatory requirements.

9-12 MONTHS

Topics Leading Self

∙ Leadership Foundations

Leading Others ∙ Employee Engagement ∙ Employee Development ∙ Improving Employee Performance and Productivity ∙ Mentoring Employees ∙ Team Development ∙ Conflict Resolution

Leading the Organization ∙ Collaboration ∙ Financial Management ∙ Culminating Activity

Topics Additional course topics that can be added to an IDP (partial list)

∙ Strategic Thinking ∙ Customer Service ∙ Effective Feedback ∙ Delegating Work ∙ Building Peer Relationships and

Alliances at Work ∙ Conflict Management ∙ Motivating Employees

Electives Available as eLMS and SkillsoftTM offerings

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NEW MANAGER CURRICULUM NEW MANAGER CURRICULUM

OVERVIEW

Welcome to FAA Management

COURSE NUMBER: FAA01200056

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about the New Manager Curriculum (NMC) and training requirements, including course and timeline. You will also learn about the Strategic Leadership Capabilities (SLCs) and the Managerial Success Profile (MSP).

OBJECTIVES

∙ Describe the purpose of the NMC and its benefits

∙ Define the eight SLCs

∙ Interpret the Managerial Success Profile

FORMAT WBT

LENGTH 30 minutes or less

Transitioning into Management

COURSE NUMBER: FAA01200402

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about your role as a new manager in FAA. You will also learn about the new opportunities and the challenges that come along with your new role.

OBJECTIVES

∙ Differentiate between the role of a manager and that of an individual contributor

∙ Outline the various ways a manager can build effective working relationships

∙ Describe how to successfully build a support network

FORMAT WBT

LENGTH 30 minutes or less

Managing Leave

COURSE NUMBER: FAA01200420

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about employee leave benefits and how to manage them.

OBJECTIVES

∙ Explain the leave provisions available to employees

∙ Describe the manager’s role in administering leave

∙ Identify steps to address leave abuse

FORMAT WBT

LENGTH 30 minutes or less

Time and Attendance

COURSE NUMBER: FAA01200421

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about your role in managing employee time and attendance records.

OBJECTIVES

∙ Illustrate the manager’s role in maintaining accurate employee pay and leave records

∙ Describe the types of work schedules and their characteristics

∙ Define overtime and its variations

∙ Explain telework and tips for managing remote employees

FORMAT WBT

LENGTH 30 minutes or less

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0-3 MONTHS: PREREQUISITES FOR NEW MANAGER COURSE

FAA Core Compensation and Pay

COURSE NUMBER: FAA01200423

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about FAA pay, allowances, and pay increases.

OBJECTIVES

∙ Identify key Core Compensation terms

∙ Categorize the different types of pay and allowances

∙ Identify the requirements to receive a Valuing Performance (VP) annual increase

∙ Identify the requirements to receive an Organizational Success Increase (OSI)/Superior Contribution Increase (SCI)

FORMAT WBT

LENGTH 30 minutes or less

Leading Performance Management

COURSE NUMBER: FAA01200051

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about leading performance management and the performance management cycle.

OBJECTIVES

∙ Describe the manager’s role in leading performance management

∙ Discuss the role of the manager in the Valuing Performance Cycle and establishing performance standards

∙ Outline strategies to address employee performance during the Performance Cycle

∙ Describe tips that can help a manager create and drive a high-performance environment

FORMAT WBT

LENGTH 30 minutes or less

Setting Performance Standards

COURSE NUMBER: FAA01200053

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about the importance of setting performance standards, which are critical to accurately measure and rate performance at differentiated levels that relate directly to employee compensation.

OBJECTIVES

∙ Identify critical job performance elements that define results to be achieved

∙ Describe how to rate performance objectives and behavioral performance consistently and fairly across employees at the end of the rating cycle

FORMAT WBT

LENGTH 30 minutes or less

Managing Performance in the FAA

COURSE NUMBER: FAA01200406

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about the various tools and techniques to help better manage the performance of your employees.

OBJECTIVES

∙ Identify key characteristics of effective documentation

∙ Describes the effective use of rewards and recognition

∙ Identify and address unacceptable performance from a subordinate

FORMAT WBT

LENGTH 30 minutes or less

19FLLI Course Catalog SPRING 2019

Conduct and Discipline:

Basics of Ethical Behavior

COURSE NUMBER: FAA01200415

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about the Agency’s expectations of ethical conduct for FAA personnel.

OBJECTIVES

∙ Explain ethical standards of conduct required of FAA personnel as stipulated by regulations under the Office of Government Ethics Standards of Ethical Conduct

∙ Describe FAA expectations of professional employee and manager conduct as outlined in FAA’s Human Resources Policy Manual

FORMAT WBT

LENGTH 30 minutes or less

Conduct and Discipline:

Conducting an Investigation

COURSE NUMBER: FAA01200416

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about the Agency’s structured approach to conducting and participating in an investigation into alleged misconduct.

OBJECTIVES

∙ Describe how to conduct a fair and thorough investigation

∙ Define employees’ Weingarten Rights

FORMAT WBT

LENGTH 30 minutes or less

Labor Relations for FAA Managers

COURSE NUMBER: FAA01200063

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about labor relations and the management of your relationships with unionized employees and their unions.

OBJECTIVES

∙ Describe the basics of labor relations and union interactions to resolve daily workplace issues

∙ Explain the role of unions in the Federal government

∙ Describe the importance of the Collective Bargaining Agreement

∙ Describe the Federal Service Labor-Management Relations Statute

FORMAT WBT

LENGTH 30 minutes or less

Conduct and Discipline:

Disciplining Process

COURSE NUMBER: FAA01200417

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about the Agency’s structured approach to addressing misconduct, and its processes for administering discipline.

OBJECTIVES

∙ Describe the philosophy and stages of progressive discipline

∙ Determine appropriate disciplinary measures

∙ Explain the steps of the formal disciplinary process

FORMAT WBT

LENGTH 30 minutes or less

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Managing Multigenerational Employees COURSE NUMBER: SkillsoftTM amg_05_ a02_bs_enus

DESCRIPTION AND LEARNING STRATEGY

Many influences have shaped the lives and work experiences of various generations. Because each generation has its own distinct attitudes, priorities, and work habits, managers can get the best from each generation by using strategies that recognize the differences. In this course, you will learn about the best practices and successful techniques for managing generational employees in the workplace.

OBJECTIVES

∙ Match the generations with key events that helped shape their attitudes and behaviors

∙ Match management strategies to meet each generation’s needs and expectations

∙ Recognize the benefits of managing each generation effectively

FORMAT WBT

LENGTH 30 minutes or less

21FLLI Course Catalog SPRING 2019

New Manager Course (NMC)

COURSE NUMBER: FAA01200050

DESCRIPTION AND LEARNING STRATEGY

The New Manager Course (NMC) focuses on the knowledge, skills, and abilities required to manage the unique challenges and responsibilities of being a new manager. The course goal is to equip new FAA managers with the necessary tools initially needed upon promotion or acceptance into their new leadership position. Topics in the course include transitioning into a management and leadership role, fundamental leadership skills, leveraging diversity, labor relations, conduct and discipline, and promoting employee performance.

OBJECTIVES

∙ Identify the requirements of the NMC

∙ Develop strategies to facilitate the transition from technical expert to manager/leader

∙ Demonstrate the fundamental skills to manage and lead employees

∙ Develop strategies to leverage the diverse capabilities of employees in the workforce

∙ Apply Agency policies, laws, and regulations to maintain positive labor relations

∙ Apply Agency policies, laws, regulations, and procedures to manage employee conduct and discipline

∙ Demonstrate effective behaviors to enhance employee performance

STRATEGIC LEADERSHIP CAPABILITIES

CLASS SIZE 27 participants

FORMAT ILT

LENGTH 4.5 days (8:00 a.m. – 12:00 p.m., Monday – Friday)

WHO SHOULD ATTEND?

All new FAA managers, within six months of assignment or promotion.

PREREQUISITES

Prior to attending this course, participants must complete a series of 13 WBT courses (see page 16).

ASSESSMENT

None

RELATED COURSES

∙ Labor Management Relations FAA01205 (ILT)

∙ Managing Remote Employees FAA01200074 (ILT)

∙ Essential Communication Skills for Effective Leaders

FAA01200065 (ILT)

MANAGERIAL SUCCESS COMPETENCIES

∙ Accountability and Measurement

∙ Building a Model Equal Employment Opportunity (EEO) Program

∙ Building Alliances

∙ Building Teamwork and Cooperation

∙ Communication

∙ Developing Talent

∙ Interpersonal Relations and Influence

∙ Managing Organizational Performance

∙ Problem-Solving

22 FLLI Course Catalog SPRING 2019 FLLI Course Catalog SPRING 2019

3-6 MONTHS: NEW MANAGER COURSE (NMC)

Equal Employment Opportunity: Preventing Discrimination

COURSE NUMBER: FAA01200408

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about the equal employment opportunity program in FAA and how to prevent employment discrimination.

OBJECTIVES

∙ Describe the Model Equal Employment Opportunity (EEO) Commission Program

∙ Outline the requirements of the No FEAR Act

∙ Discuss the roles and responsibilities listed in the

MD-715

FORMAT WBT

LENGTH 30 minutes or less

Equal Employment Opportunity:

Understanding Reasonable Accommodation

COURSE NUMBER: FAA01200410

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about reasonable accommodation and the process for reasonable accommodation requests.

OBJECTIVES

∙ Define reasonable accommodation

∙ Outline various reasonable accommodations associated with employment in the U.S.

∙ Describe the process for responding to a request for reasonable accommodation

FORMAT WBT

LENGTH 30 minutes or less

Mentoring Employees

COURSE NUMBER: FAA01200087

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about the benefits of mentoring, the roles and responsibilities of mentors and mentees, and how to respond to challenges in a mentoring relationship.

OBJECTIVES

∙ Describe what it means to be a mentor, and the benefits of mentorship

∙ Identify best practices to establish and maintain effective mentor-mentee relationships

∙ Identify solutions to challenges in a mentoring relationship

FORMAT WBT

LENGTH 30 minutes or less

Coaching Employees

COURSE NUMBER: FAA01200085

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about the role of a coach, how it differs from mentoring and some concepts to get you started as a coach.

OBJECTIVES

∙ Define the role of a coach and the purpose of coaching

∙ Explain the differences between coaching and mentoring

∙ Identify measures of success in coaching

FORMAT WBT

LENGTH 30 minutes or less

23FLLI Course Catalog SPRING 2019

6-9 MONTHS: PREREQUISITES FOR LEADERSHIP FOR FAA MANAGERS (LFM)

FAA Hiring Process and the Role of the Hiring Manager

COURSE NUMBER: FAA30201393

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about how to effectively fulfill your responsibilities for identifying and hiring qualified staff to accomplish FAA’s mission.

OBJECTIVES

∙ Explain the Merit System Principles that form the foundation of the supervisor’s legal and human resources management responsibilities

∙ Describe the prohibited personnel practices

∙ Explain the basic hiring process and the roles of the hiring manager, Line of Business (LOB) liaison, and Human Resources

∙ Contrast the job offer and job acceptance processes

FORMAT WBT

LENGTH 30 minutes or less

Managerial Workforce Planning

COURSE NUMBER: FAA01200404

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about what you need to do to successfully complete your probationary year as a new FAA manager, and about the policy that provides guidance for recruiting, selecting, and managing the performance of FAA managers.

OBJECTIVES

∙ Describe workforce planning and the Managerial Success Profile

∙ Define the four dimensions of the Managerial Success Profile

∙ Outline requirements to successfully complete the probationary period

FORMAT WBT

LENGTH 30 minutes or less

FAA Leadership Fundamentals

COURSE NUMBER: FAA01200068

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about best practices and the three phases of leadership at FAA: leading self, leading others, and leading the organization.

OBJECTIVES

∙ Identify the qualities of an effective leader

∙ Define emotional intelligence and its attributes

∙ Describe the benefits of, and guidelines for, receiving feedback

∙ Discuss leadership power

FORMAT WBT

LENGTH 30 minutes or less

Financial Management Responsibilities

COURSE NUMBER: FAA01200428

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about your role in managing operational budgets and controlling costs at FAA.

OBJECTIVES

∙ Explain the expectations and financial responsibilities placed on FAA managers

∙ Describe the four phases of the Federal Budget process

∙ Define FAA funding sources referred to as “colors of money”

∙ Identify the online financial management resources available to FAA managers

FORMAT WBT

LENGTH 30 minutes or less

24 FLLI Course Catalog SPRING 2019 FLLI Course Catalog SPRING 2019

In Pursuit of Leadership

COURSE NUMBER: FAA01200403

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn basic leadership principles, adopt best practices, and gain inspiration from world-renowned leaders.

OBJECTIVES

∙ Define what leadership means in FAA

∙ Compare and contrast four common groups of leadership styles

∙ Describe key leadership characteristics

FORMAT WBT

LENGTH 30 minutes or less

Stress and Trauma Management

COURSE NUMBER: FAA01200427

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn how to manage stress and trauma in the workplace.

OBJECTIVES

∙ Define stress and trauma and understand their impacts

∙ Identify tips for managing stress and trauma at work

∙ Describe FAA’s Critical Incident Stress Management Program

∙ Describe how to use FAA’s Employees Assistance Program (EAP) for continuing support

FORMAT WBT

LENGTH 30 minutes or less

WorkLife Solutions

COURSE NUMBER: FAA01200419

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about programs available to help employees balance their life and work at FAA.

OBJECTIVES

∙ Describe the WorkLife Solutions Program

∙ Discuss the key WorkLife programs

∙ Outline tips for referring an employee to a WorkLife program

FORMAT WBT

LENGTH 30 minutes or less

Maximizing Employee Engagement

COURSE NUMBER: FAA30201257

DESCRIPTION AND LEARNING STRATEGY

In this course, you will be given practical guidance and resources to effectively engage your team and learn about employee engagement and its relationship to organizational success, financial performance, and employee outcomes such as retention and attraction.

OBJECTIVES

∙ Understand the importance of employee engagement

∙ Identify strategies for evaluating employee engagement

∙ Identify strategies and techniques for increasing employee engagement

FORMAT WBT

LENGTH 30 minutes or less

25FLLI Course Catalog SPRING 2019

Individual Development Plan

COURSE NUMBER: FAA01200086

DESCRIPTION AND LEARNING STRATEGY

In this course, you will learn about the responsibilities of the employee and supervisor toward completing the Individual Development Plan (IDP), as well as the step-by-step process for preparing an IDP.

OBJECTIVES

∙ Describe the purpose of an IDP

∙ Describe the IDP process

FORMAT WBT

LENGTH 30 minutes or less

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Leadership for FAA Managers (LFM)

COURSE NUMBER: FAA01200070

STRATEGIC LEADERSHIP CAPABILITIES

CLASS SIZE 24 participants

FORMAT ILT

LENGTH 4.5 days (8:00 a.m. Monday to 12:00 p.m. Friday)

WHO SHOULD ATTEND?

Mandatory for new FAA managers within 9-12 months of onboarding or promotion.

DESCRIPTION AND LEARNING STRATEGY

Leadership for FAA Managers (LFM) builds on the New Manager Course (NMC), continuing to develop the skills required to manage the unique challenges and responsibilities of the first year as a new manager.

The course goal is to ensure that new managers have the tools and skills necessary to be effective in their career in management. Topics in LFM include employee engagement, employee and team development, conflict resolution, collaboration, and financial management. An Individual Development Plan (IDP) for continued professional development is the deliverable for the completion of the NMC.

OBJECTIVES

∙ Identify the requirements of the NMC

∙ Apply Agency policies and procedures for developing IDPs for yourself and your employees

∙ Demonstrate effective behaviors to enhance employee engagement

∙ Apply best practices in developing employees

∙ Demonstrate effective skills for enhancing team development

∙ Apply Agency procedures for managing conflict in the workplace

∙ Apply collaboration skills for leading in the organization

∙ Recognize responsibilities for managing financial resources

∙ Demonstrate mastery of the knowledge and skills provided in the NMC

PREREQUISITES

Participants must complete the NMC (FAA01200050) and a series of 13 WBT courses (see page 17).

ASSESSMENT

Thomas Kilmann Conflict Mode Instrument (TKI)

RELATED COURSES

∙ Crucial Accountability FAA01200073 (ILT)

∙ Managerial Coaching and Mentoring FAA01299 (ILT)

MANAGERIAL SUCCESS COMPETENCIES

∙ Accountability and Measurement

∙ Building Alliances

∙ Building Teamwork and Cooperation

∙ Business Acumen

∙ Communication

∙ Developing Talent

∙ Innovation

∙ Integrity and Honesty

∙ Interpersonal Relations and Influence

∙ Managing Organizational Performance

∙ Problem-Solving

27FLLI Course Catalog SPRING 2019

9-12 MONTHS: LEADERSHIP FOR FAA MANAGERS (LFM)

MIDDLE

MANAGER

CURRICULUM

Upon onboarding or promotion to a middle manager position, it is mandatory that you complete the initial requirement, the Middle Manager Course. This offering serves as a foundation in your quest to enhance personal and organizational leadership effectiveness.

Middle Manager Course (MMC) must be completed within 12 months of promotion or onboarding.

FLLI Course Catalog SPRING 201928 FLLI Course Catalog SPRING 2019

Middle Manager Course (MMC)

COURSE NUMBER: FAA01291

STRATEGIC LEADERSHIP CAPABILITIES

CLASS SIZE 24 participants

FORMAT ILT

LENGTH 4 days (8:00 a.m. – 5:00 p.m., Monday – Friday)

WHO SHOULD ATTEND?

Mandatory for all first time FAA middle managers within 12 months of onboarding or promotion. Also recommended for all middle and senior managers.

DESCRIPTION AND LEARNING STRATEGY

The Middle Manager Course (MMC) focuses on the skills required to manage the unique challenges and responsibilities of middle management. These skills include creating a plan for self-development, leading subordinates, collaborating with and coaching peer managers, and managing resources.

Methodologies include facilitated discussion, coaching and feedback, case study analysis, skill practice, small-and large-group activities, and the use of TurningPoint 5 audience response system.

OBJECTIVES

∙ Develop a plan to enhance personal leadership effectiveness

∙ Demonstrate skills necessary to lead and develop other leaders

∙ Explain necessary skills for working collaboratively

∙ Identify strategies to enhance organizational effectiveness

PREREQUISITES

New Manager Curriculum

ASSESSMENT

20/20 Insights® Assessment

RELATED COURSES

∙ Creating Effective Work Environments FAA01200034 (Bb)

∙ Influence, Inquiry, and Implications FAA01249 (ILT)

∙ Leading Organizational Change FAA01200016 (ILT)

∙ Managerial Coaching and Mentoring FAA01299 (ILT)

MANAGERIAL SUCCESS COMPETENCIES

∙ Accountability and Measurement

∙ Agility

∙ Building Alliances

∙ Building Teamwork and Cooperation

∙ Communication

∙ Developing Talent

∙ Interpersonal Relations and Influence

∙ Managing Organizational Performance

29FLLI Course Catalog SPRING 2019

MIDDLE MANAGER CURRICULUM

30 FLLI Course Catalog SPRING 2019 FLLI Course Catalog SPRING 2019

SENIOR MANAGER/

EXECUTIVE CURRICULUM

The Senior Manager/Executive Curriculum addresses important components to enhance existing skills of experienced leaders and provide strategies to carry out responsibilities in the context of today’s workplace realities.

Courses focus on strategic leadership expectations, organizational changes, financial management, legal and ethical behaviors, leadership styles, measuring organizational performance, external relations, communication, and achieving the vision and mission of FAA.

MANDATORY REQUIREMENTS

Must complete within 12 months of promotion or onboarding

COURSE # COURSE NAME LENGTH PREREQUISITES FORMAT PAGE

FAA30202525

Forum for Executive Excellence (FEE):

Leading in the FAA

3 days None ILT 32

FAA01200061

Strategic Decision-Making for Senior Managers (SDM)

3.5 days Yes ILT 33

ELECTIVE OFFERINGS

FAA01200078

The Color of Money: Financial Simulation

(TCOM)

1 day None ILT 34

FAA30201331

Forum for Executive Excellence (FEE):

Influencing Our Performance Culture (IOPC)

2 days Yes ILT 35

FAA30202533

Forum for Executive Excellence (FEE):

Transforming Our Performance Culture (TOPC)

2 days Recommended ILT 36

FAA30202614

Senior Leadership Development Program

(SLDP)

12-18 months

Yes ILT 37

31FLLI Course Catalog SPRING 2019

Forum for Executive Excellence (FEE):

Leading in the FAA

COURSE NUMBER: FAA30202525 STRATEGIC LEADERSHIP CAPABILITIES

CLASS SIZE 14-24 participants

FORMAT ILT

LENGTH 3 days, Washington, D.C.

WHO SHOULD ATTEND?

Mandatory for all new FAA executives during the executive probationary period. All other executives are encouraged to attend.

DESCRIPTION AND LEARNING STRATEGY

Forum for Excellence (FEE): Leading in the FAA is an onboarding and leadership development program for new and experienced executives from across FAA.

During this three-day course, participants network, discuss current and future challenges at FAA, and learn skills essential to succeeding as an executive at the Agency.

After attending the program, executives are equipped with the networking relationships, tools, and resources they need to lead their teams to continue achieving FAA’s mission now and into the future.

OBJECTIVES

∙ Discuss FAA Strategic Priorities and FAA strategies for achieving them

∙ Deliberate on future FAA challenges and what first steps could be made to address them

∙ Describe ways in which executives identify and develop talent

∙ Identify ways FAA executives communicate most effectively to the media

PREREQUISITES

None

ASSESSMENT

None

RELATED COURSES

None

EXECUTIVE SUCCESS COMPETENCIES

∙ Building Alliances

∙ Customer Focus

∙ Developing Talent

∙ Innovation

∙ Vision

For More Information John Leuth, Program Manager 386-264-9796 or 9-AHD-FLLI-Student-Services@faa.gov

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SENIOR MANAGER/EXECUTIVE CURRICULUM

MANDATORY WITHIN PROBATIONARY PERIOD

Strategic Decision-Making for Senior Managers (SDM)

COURSE NUMBER: FAA01200061

STRATEGIC LEADERSHIP CAPABILITIES

CLASS SIZE 18 participants

FORMAT ILT

LENGTH 3.5 days (8:00 a.m. – 12:00 p.m., Tuesday – Friday)

WHO SHOULD ATTEND?

Mandatory for all first time FAA senior managers within 12 months of appointment. Also recommended for all senior managers.

DESCRIPTION AND LEARNING STRATEGY

Management decisions often entail considerable risks and can have long-range implications for the organization. This course is designed to improve the ability of senior FAA managers to make and execute strategic decisions. The course draws from current research on decision processes and executive education courses at leading business schools. It specifically addresses the leadership challenges facing senior managers in making data-driven decisions and promoting a culture of execution. Learning activities include lectures, discussions, case studies, and application exercises.

OBJECTIVES

∙ Consider the impacts and consequences of FAA organizational and environmental/cultural factors on decision-making

∙ Apply ethical principles to the decision-making process

∙ Mitigate the effects of cognitive biases and heuristics

∙ Resolve interpersonal…