FirstNet Dealer Approved Guide November 2019.docx

11/22/19 Version 5 FirstNet Sign Up Guide

Step 1: Contact one of the FirstNet Solutions Consultants

FirstNet Solutions Consultants will engage the AT&T Mobility Account Manager and the FirstNet Authorized Dealer (if applicable). The FirstNet Authorized Dealers are:

Step 2: AT&T Validates Eligibility Only the following Authorized Users, to the extent they qualify as a Public Safety Entity, as more fully described in Section SD-2.1 (Public Safety Entities) of the Service Guide, are eligible to purchase the AT&T FirstNet Solution in accordance with this Amendment 3: (a) Municipalities (as defined in Wis. Stats. section 16.70 (8) and 16.73);

(b) Federally recognized Indian tribes and bands in this state under Wis. Stats. section 66.0301(1) and (2); and

(c) Agencies (as defined in Wis. Stat.16.70 (1)(e).

Customers may need to provide additional documentation to AT&T for eligibility determination. Initial eligibility may be one of the following:

· Primary Users are Public Safety Entities that act as agency-paid first responders, the agencies who are at an emergency scene first. This includes, but is not limited to: law enforcement, fire protection services, emergency (911) call dispatching and government Public Safety Answering Points, emergency planning and management offices, and ambulance safety services.

· Extended Primary Users are those agencies, organizations, non-profit or for-profit companies that provide agency-paid public safety services in support of Primary Users. They provide mitigation, remediation, overhaul, clean-up, restoration, or other such services during or after an incident.

· Subscriber Paid Users are verified and approved (a) employees of a Primary User Public Safety Entity or (b) qualified volunteer personnel affiliated with a Primary User Public Safety Entity. Subscriber Paid Users pay for their own FirstNet service. Subscriber Paid Users are not utilizing the State of Wisconsin Contract and should make their own determination whether they can accept the terms of the Subscriber Paid Plan and whether they may be reimbursed by their Primary User Public Safety Entity.

Customers who are determined to be eligible for FirstNet services move on to the following steps.

Step 3: Proposal/Quote

· AT&T FirstNet team in partnership with FirstNet Authorized Dealer (if applicable) work with customer to determine plans/devices/solution needed

· AT&T FirstNet team and FirstNet Authorized Dealer (if applicable) to provide quote to customer based on specific customer needs

· Customer acceptance of quote to proceed

· All orders, billing, and payments are handled with AT&T and does not involve the FirstNet Authorized Dealers.

Step 4: FirstNet Account Creation

a) To set-up the new FirstNet Foundation Account Number (FAN), the customer provides to AT&T information (found on page 3 and 4 of this document) for set-up. FANs will be unique for each FirstNet Public Safety Entity as well as for each eligibility type:

· Primary

· Extended Primary

· Subscriber Paid Note: Non-FirstNet users cannot be combined on same FAN/Billing Account with FirstNet users

b) Local Control Portal Set-up

· Agency Administrator will receive email when completed and must log in to Local Control Portal to reset password

· Once Agency Administrator has access to Local Control Portal, orders can be provisioned for FirstNet services

· Agency Administrator will have access via Local Control to training sessions available for Local Control navigation

· Agency Administrator to set up additional authorized users within Local Control Portal

Customer and Technical Support

· 1-800-574-7000

· Ordering and billing available 7AM to 7PM CT Monday through Friday

· Technical Support is available 24x7x365

· Helpdesk to Helpdesk troubleshooting support on any FirstNet device

· Email: FNCustomerService@amcustomercare.att-mail.com

· Online Chat Support: https://localcontrol.firstnet.att.com

· Aids with the FirstNet online portal experience

· Available from 7AM to 9PM CT Monday through Friday

FirstNet Foundation Account Number (FAN) Setup Information image1.png image2.png