Final_RFP_758_2700000097_1_SO_FORM.PDF
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- Attached to
- Contact Center as a Service RFP
- Solicitation number
- RFP 758 2700000097 1
- Issued by
- Kentucky
About this file
This is a Request for Proposal (RFP) issued by the Commonwealth of Kentucky for Contact Center as a Service. The solicitation number is RFP 758 2700000097, issued on October 1, 2026, with a closing date of January 8, 2027 at 3:30 p.m. Eastern Time. Interested vendors must submit a Proposed Technical Solution and Proposed Cost Solution electronically by the closing deadline. The contact for inquiries is Lana Durbin at 502-782-5341. Vendors must complete the Bid Information form referenced as Attachment A, which contains the terms and conditions that are incorporated into and binding upon the solicitation. The Finance and Administration Cabinet reserves the right to deem vendors ineligible if they fail to comply with the solicitation provisions and terms and conditions.
The service is classified under Commodity Code 962 (Miscellaneous Services, Not Otherwise Classified) with shipping and billing locations listed as various throughout Kentucky. The solicitation indicates that detailed service specifications, requirements, and implementation details are contained in the RFP attachments. Online bidding is permitted for this opportunity. Vendors must provide their ownership type (sole proprietorship, partnership, corporation, or other), FEIN number, and complete vendor information including customer number, contact details, and payment address. The submission checklist requires vendors to provide complete bid information along with the technical and cost solutions to be considered for award.
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Text version
Document ID: RFP 758 2700000097 Page: 1
Commonwealth of Kentucky
SOLICITATION
Modification: No Version #:
TITLE: Contact Center as a Service RFP
Date Issued:
10/01/2026 Record Date:
10/01/2026
Solicitation Closes Date:
01/08/2027 Time:
15:30
Solicitation No:
RFP 758 2700000097
Online Bidding Prohibited: No
For Information Call:
Lana Durbin 502-782-5341
Bid Receiving Location:
Bid Receiving
See Terms & Conditions for Bid Submission Instructions
Other KY
Vendor Customer Number:
Vendor Name:
Phone Number:
Fax Number:
Email Address:
Ordering
Address:
City, State, Zip:
Contact Name:
Contact Email:
Contact Phone Number:
Payment
Address:
City, State, Zip:
Contact Name:
Contact Email:
Contact Phone Number:
Ownership Type
__ Sole Proprietorship __ Partnership __ Corporation __ Other_________________________
SIGNATURE OF AUTHORIZED AGENT IS REQUIRED UNLESS RESPONSE
IS SUBMITTED ELECTRONICALLY. FAILURE TO SIGN SHALL RENDER
THE BID INVALID.
Signature X_________________________________________ FEIN#____________________ Date____________
All offers subject to all terms and conditions contained in this solicitation.
Document ID: RFP 758 2700000097 Page: 2
Line Items
Commodity Group: Default Commodity Group
Line CL Description Quantity UOM Unit Cost Line Total or Contract Amnt
1 Contact Center as a Service
Comm Code Comm Description Manufacturer Model # Manuf Part #
962 MISCELLANEOUS SERVICES, NO. 2
(NOT OTHERWISE CLASSIFIED)
Extended Description See RFP Attachments
Shipping Information Various Shipping
See Extended Description
Various KY
Billing Information Various Billing
See Extended Description
Various KY
Document ID: RFP 758 2700000097 Page: 3
Submission Checklist
The following items will be required to be submitted with bid:
Item Proposed Technical Solution. Submit electronically by Closing Date & Time.
Proposed Cost Solution. Submit electronically by Closing Date & Time.
Bid Information-Completed
See “Attachment A” for Terms and Conditions. The terms and conditions set out in “Attachment A”, and any subsequent addenda, are incorporated into and are a part of the Solicitation. By signing the face of the Solicitation document, the vendor affirms that they have read and understood the Solicitation and the terms and conditions (Attachment A) and any subsequent addenda. Should the vendor fail to comply with the provisions of the Solicitation and the terms and conditions (Attachment A) and any subsequent addenda, then the Finance and Administration Cabinet reserves the right and retains the ability to deem the vendor ineligible from further participation in the Solicitation in question.
Document Phase Document Description Page 4
2700000097 Final Contact Center as a Service RFP Total Pages: 4
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