Attachment E - Personal Information RFP 758 27000000097.pdf
PDF 213 KB Posted
- Attached to
- Contact Center as a Service RFP
- Solicitation number
- RFP 758 2700000097 1
- Issued by
- Kentucky
About this file
This is an attachment to a Request for Proposal (RFP 758 27000000097) issued by the Commonwealth of Kentucky for Contact Center as a Service (CCaaS). The document outlines the Commonwealth's requirements for vendors receiving and handling Personal Information in accordance with Kentucky's Personal Information Security and Breach Investigation Procedures and Practices Act (KRS 61.931, et seq.). The attachment establishes mandatory security standards and breach investigation procedures that vendors must implement and maintain as non-affiliated third parties contracting with the Commonwealth. Vendors are required to comply with all security requirements established by the Commonwealth Office of Technology and must immediately notify the contracting agency, Office of Procurement Services, Commonwealth Office of Technology, and NG-KIH Program Office of any known or determined breach within seventy-two hours, unless specific exceptions apply.
The document specifies that Personal Information includes combinations of an individual's name or biometric data with sensitive identifiers such as account numbers, Social Security numbers, government-issued identification numbers, or health information. Vendors must undertake prompt and reasonable breach investigations and agree to apportionment of costs associated with notification, investigation, and mitigation of security breaches. The Commonwealth may withhold payment to vendors for violations of Identity Theft Prevention Reporting Requirements. Vendors must implement security procedures at least as stringent as those established by the Commonwealth Office of Technology, with procedures and standards available at the referenced technology.ky.gov website. This requirement applies to all vendors bidding on the CCaaS contract opportunity.
View the file
Other files
Show all 12
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Protection of Personal Information Security and Breach Investigation Procedures and Practices Act
Vendors that receive Personal Information as defined by and in accordance with Kentucky’s Personal Information Security and Breach Investigation Procedures and Practices Act, KRS 61.931, et seq., (the “Act”), shall secure and protect the Personal Information by, without limitation, complying with all requirements applicable to non-affiliated third parties set forth in the Act.
“Personal Information” is defined in accordance with KRS 61.931(6) as “an individual’s first name or first initial and last name; personal mark; or unique biometric or genetic print or image, in combination with one (1) or more of the following data elements:
a) An account number, credit card number, or debit card number that, in combination with any required security code, access code or password, would permit access to an account;
b) A Social Security number;
c) A taxpayer identification number that incorporates a Social Security number;
d) A driver’s license number, state identification card number or other individual identification number issued by an agency;
e) A passport number or other identification number issued by the United States government; or
f) Individually Identifiable Information as defined in 45 C.F.R. sec. 160.013 (of the
Health Insurance Portability and Accountability Act), except for education records covered by the Family Education Rights and Privacy Act, as amended 20 U.S.C. sec 1232g.”
As provided in KRS 61.931(5), a “non-affiliated third party” means “any person or entity that has a contract or agreement with the Commonwealth and receives (accesses, collects or maintains) personal information from the Commonwealth pursuant to the contract or agreement.”
The vendor hereby agrees to cooperate with the Commonwealth in complying with the response, mitigation, correction, investigation, and notification requirements of the Act.
The vendor shall immediately notify as soon as possible, but not to exceed seventy-two (72) hours, the contracting agency, the Office of Procurement Services, the Commonwealth Office of Technology and the NG-KIH Program Office of a determination of or knowledge of a breach, unless the exception set forth in KRS 61.932(2)(b)2 applies and the vendor abides by the requirements set forth in that exception.
758 2700000097 Contact Center as a Service (CCaaS)
The vendor hereby agrees that the Commonwealth may withhold payment(s) owed to the vendor for any violation of the Identity Theft Prevention Reporting Requirements.
The vendor hereby agrees to undertake a prompt and reasonable investigation of any breach as required by KRS 61.933.
Upon conclusion of an investigation of a security breach of Personal Information as required by KRS 61.933, the vendor hereby agrees to an apportionment of the costs of the notification, investigation, and mitigation of the security breach.
In accordance with KRS 61.932(2)(a) the vendor shall implement, maintain, and update security and breach investigation procedures that are appropriate to the nature of the information disclosed, that are at least as stringent as the security and breach investigation procedures and practices established by the Commonwealth Office of Technology:
https://technology.ky.gov/OCISO/Pages/InformationSecurityPolicies,StandardsandProc edures.aspx
College Admissions Examination
File details come from the government source that posted it. Updated .