Final PWS 07142026.docx

PERFORMANCE WORK STATEMENT

9th Mission Support Command (9 MSC)

Version 1.0 Performance Work Statement (PWS) Date: 05/18/2026

PERFORMANCE WORK STATEMENT (PWS)

9th Mission Support Command (MSC) Command, Control, Communications, Computers and Information Management (C4IM) Service and Support

Part I: General Information

1. GENERAL: The 9th Mission Support Command (MSC) G6 is responsible for oversight of Command, Control, Communications, Computers, and Information Management (C4IM) and Army Information Technology Portfolio (AITP) operations, services, and support across U.S. Army Reserve (USAR) activities in the Pacific region. This includes C4IM/AITP services provided to USARC G6, 9th MSC Headquarters, staff elements, Direct Reporting Units (DRUs), and supported organizations requiring operational access to enterprise network, communications, systems, cybersecurity, and information management capabilities.

C4IM/AITP services are provided during steady-state operations, exercises, surge events, contingency operations, Continuity of Operations (COOP) events, and mission-essential activities throughout the Pacific Theater of Operations (PTO) and Korea Theater of Operations (KTO). As a senior USAR headquarters operating in coordination with U.S. Army Pacific (USARPAC), U.S. Army Reserve Command (USARC), NETCOM, and other supporting organizations, the 9th MSC requires reliable access to DoDIN-A, ARNET, enterprise systems, unified communications, and operational support services.

Any disruption or degradation of C4IM/AITP services may affect mission command, operational readiness, cybersecurity posture, communications continuity, SIPR/NIPR operations, COOP readiness, and support to geographically dispersed USAR units and personnel. Supported enterprise services directly enable mission command, operational readiness, communications continuity, and distributed PTO/KTO operations.

1.1. Command, Control, Communications, Computers, and Information Management (C4IM), along with Information Technology (IT), has revolutionized traditional battlefield communications. The integration of emerging technologies through the Army Network continues to drive significant advancements in Netcentric Operations. This evolving network-centric environment has transformed the Global Information Grid (GIG) into a highly complex architecture, posing increased challenges for the 9th Mission Support Command (MSC) in maintaining C4IM network accreditation. The rapid growth and complexity of C4IM systems supporting the 9th MSC mission have begun to exceed current capabilities to effectively manage network operations, secure systems against intrusions and cyber threats, and optimize bandwidth utilization. To sustain mission effectiveness and fully enable Netcentric Operations, a resilient and scalable infrastructure is essential. The 9th MSC's Information Systems footprint includes network enclaves, user workstations, servers, printers, and a wide array of peripheral C4IM equipment, each component playing a critical role in operational readiness and mission command support.

1.2. Personnel assigned to this contract shall provide C4IM services and recommendations to the 9th MSC G6. This is a non-personal services contract to provide Command, Control, Communications, Computers, and Information Management (C4IM) Service and Support to 9th Mission Support Command (MSC). The Government shall not exercise any supervision or control over the contract providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

2. SCOPE: This Performance Work Statement (PWS) addresses C4IM capabilities in support of providing architecture, engineering, and maintenance of the 9th MSC C4IM networks and associated systems. The C4IM service and support requirements include installing, operating, administering, and maintaining various network management and security monitoring systems.

The C4IM service and support requirements also include maintenance of operating systems. C4IM network application systems installed must be maintained, monitored, and/or coordinated by the 9th MSC G6 on multiple networks to include Hawaii, Alaska (JBER and Fort Wainwright), Korea, Japan, American Samoa, Saipan, Guam and Retention/ Education/ Family (REF) Network. The 9th MSC G6 is responsible to extend DoDIN-A, manage/administer DoDIN-A, and coordinate for all USAR units including Active Component (AC) units in our formation located within the PTO and Korea Theater of Operations (KTO). The 9th MSC G6 is also responsible to provide TIER II support and manage/administer DoDIN-A for all Multi-Compo and USAR units within the PTO and KTO. All work performed under this PWS must adhere to Department of Defense Architectural Framework (DoDAF), Department of the Army (DA), local command regulations, policies, standards, and guidelines. The Contractor shall perform necessary tasks which fall into these broad functional areas: Architecture, Multidomain Network Interoperability, Engineering, Integration, Installation, Testing, Program/Project Management, C4IM systems. These broad areas do not represent sequential steps and may overlap during execution. Personnel assigned to this contract provide all C4IM services internal to the USAR Pacific, 9th MSC Command and Staff. Contractors provide key and essential support to the Government representatives, but by no means are they to officially represent the Government.

3. REQUIREMENTS/TASK: The Contractor shall provide enterprise C4IM/AITP operational sustainment to the 9th MSC as defined in this PWS. Contractor personnel shall perform technical, operational, administrative, engineering, cybersecurity, and sustainment actions necessary to maintain reliable and secure C4IM/AITP operations across geographically dispersed PTO/KTO locations.

The Contractor shall perform all work in accordance with applicable DoD, Department of the Army, NETCOM, USARPAC, USARC, ARNET, DoDIN-A, cybersecurity, and local command policies, procedures, standards, and operational guidance. Contractor personnel shall coordinate with Government representatives through authorized contract channels to maintain operational continuity, execute approved modernization activities, sustain cybersecurity compliance, maintain infrastructure, and preserve mission-essential communications.

3.1. Contractor employees performing services under this contract shall be controlled, directed, and always supervised by management of the Contractor. The Contractor's management shall ensure all employees properly comply to the performance standards outlined in this PWS and as required by the Contracting Officer (KO) or the Contracting Officer Representative (COR). Contractor employees shall perform independently of, and without supervision of any Government official. Contractor employees may not create or modify Federal policy, obligate the appropriated funds of the U.S. Government, oversee the work of Federal employees, provide direct personal services to any Federal employee, or otherwise violate the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government shall control access to the facility, shall perform the inspection and acceptance of completed work and tasks.

3.2. Contractor shall perform installation and configuration of C2 network hardware, software and firmware IAW instructions/directions contained in an Engineering Solution and Life Cycle Management Plan. Installation includes resolution of any hardware, software, firmware compatibility problems or issues between existing C4IM networks and new C4IM systems. This installation process will include the new hardware, software and firmware to remove old/existing hardware and software, establishing network connections, and/or any other activities deemed necessary per the Engineering Solution approved by COR.

3.3. Contractor shall test, validate, evaluate, and document operational readiness of enterprise systems, applications, infrastructure components, cybersecurity tools, communications capabilities, and modernization initiatives prior to operational implementation, as directed by the Government.

Contractor shall perform functional testing, interoperability validation, cybersecurity compliance validation, operational suitability assessment, and integration testing. Test documentation shall address operational functionality, enterprise interoperability, user accessibility, cybersecurity compliance, network compatibility, operational performance, configuration compliance, sustainment requirements, and operational risk factors.

Contractor may provide technical recommendations and proposed implementation approaches for Government review. The Government retains authority for final approval of technical solutions and operational implementation decisions.

3.4. Contractor shall perform and adhere to engineering principles that include life-cycle configuration management, interoperability, scalability, maintainability, fault tolerance supporting C2 capabilities that have redundancy. The Contractor shall perform these functions when troubleshooting on sites to include our remote sites supporting the DoDIN-A and REF Networks.

3.5. Contractor shall provide network engineering solutions and services for approved CAPR. This support includes developing requirements documentation and implementation plans. Contractors shall provide technical solutions with detailed parts list and Bill of Material (BOM), participate in CCB, work group meetings, design reviews,' record minutes of project meetings, and respond to requests for information when supporting Network Engineering solutions approved by the COR.

3.6. Contractor shall review, coordinate, and recommend network engineering solutions for approved CAPR. The Contractor shall accept the G6 taskings and milestones.

3.7. Contractor shall ensure compliance with the DII COE, Department of the Army (DA), and local Authorizing Official (AO) IAW 9th MSC/USARPAC policies and guidance.

3.8. Contractor shall provide technical data when assisting other organizations and other Contractors performing work for the 9th MSC under separate contracts to complete Assessment and Authorization (A&A) packages for network solutions.

3.9. Contractor shall account for and take control of and account for installation material, parts and tools until installation is completed. Installation shall be deemed complete once the Engineering Solution is tested by the installation team and deemed operational by the Government. All supporting A&A documentation (to include any required A&A testing) is considered complete when configuration, topology and related Configuration Management data is properly recorded, and all work areas are returned to the state of origin as found prior to on-site arrival.

3.10. Contract shall be responsible for the Performance Verification Test (PVT) with COR approval and oversight. Final acceptance of installation shall be obtained in writing by the Government prior to the Contractor turning O&M responsibility over to the Government.

3.11. Managed network infrastructure includes access to DoDIN-A (NIPR and SIPR) and Commercial services (REF). 9th MSC G6 at Fort Shafter Flats serves as the main Customer Service Center responding to Remedy Ticketing System generated work tickets as requested.

4. Operations and Plans Support: Contractor shall provide support to the 9th MSC C4IM strategy, policy, Operations and Plans. The 9th MSC G6 Operations and Plans branch provides policy, guidance and management of the 9th MSC communication requirements for all network layers, including top secret and higher levels of security. Contractors shall assist in development of IM strategy, policies, and guidance that are following laws, regulations, and standards.

4.1. Contractor shall support the development of infrastructure upgrading plans to support operational surge requirements. Projected requirements driven by projected Army Transformation initiatives must be accommodated as well.

4.2. The Contractor shall submit in writing a Quality Control Plan (QCP) for tasks identified in the PWS to KO and COR for review and acceptance prior to start date or commencement of services under this contract. The Contractors' Quality Control Plan (QCP) shall contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

4.3. The Contractor shall develop and maintain and an effective quality control program to ensure services are performed in accordance with (IAW) this Performance Work Statement (PWS).

4.4. The Contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. The Contractor shall implement and maintain a quality control system that conforms to the requirements of the contract throughout the contract performance. The QCP shall include as a minimum an organization flow chart identifying production sequences including inspection/test points and a Quality Manual or equivalent. The Contractor shall submit the QCP to the KO and COR one week after the contract is awarded.

4.5. The Contractor's QCP shall contain the following information:

4.6. The Contractor shall permit the COR to audit the Contractor's product, services, processes and associated documentation, including its subcontractors, at any time prior to or during production.

4.7. The Contractor shall maintain all documents for in-house defect tracking and reporting system to measure ongoing product quality performance during the manufacturing, inspection and test processes. The Contractor shall be able to demonstrate timely corrective action that is commensurate with the type or magnitude of the defect(s). This information shall be made available to the Government upon request.

4.8. Records of inspections shall be kept and made available to the COR throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

5. Period of Performance: The period of performance shall be for one (1) Base Year of 12-months and two (2) 12-month option years. The Period of Performance reads as follows:

Base Period: 01 September 2026 – 31 August 2027 1st Option: 01 September 2027 – 31 August 2028 2nd Option: 01 September 2028 – 31 August 2029

5.1. Hours of Operation: Contractor staff other than the Help Desk shall be responsible for conducting services between normal published 9th MSC business hours, Monday through Friday, except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. The customer service help desk availability is on call 24/7/365 and shall be staffed at on-site location (refer to PWS 3.11) 0800-1700 Monday through Friday (excluding Federal holidays) and 0730-1630 Saturday and Sunday. The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

5.2. Travel: Contractor personnel may be required to travel to provide on-site technical services and support required under this contracted effort. Contractor staff shall also at on-site location during command battle assembly weekends. Actual travel and specific C4IM service requirements will be determined once performance has begun. The government will reimburse the Contractor, in accordance with the Joint Travel Regulation (JTF) and Federal Acquisition Regulation (FAR) 31.205-46, for all approved travel incurred during the performance of this contract. All travel requirements shall be reviewed and approved by the COR prior to actual travel. TOY Activity will not be used for Contractor vacancies. Trip reports shall be provided to COR within three (3) working days after completion of TOY. Typical TOY activity at 9th MSC locations are as follows:

Soldier Readiness Processing (SRP) Fairbanks, AK (Fort Wainwright)

Anchorage, AK (JBER)

Saipan

Guam

American Samoa

Japan

Korea

Hilo

LCR / Site Inventory Fairbanks, AK (Fort Wainwright)

Anchorage, AK (JBER)

Saipan

Guam

American Samoa

Japan

Korea

Hilo

Oahu

Maui

Network Site Engineering or Network Modernization (NETMOD) Fairbanks, AK (Fort Wainwright)

Anchorage, AK (JBER)

Saipan

Guam

Japan

Korea

Hilo

Oahu

Maui

American Samoa

VTC Site Fairbanks, AK (Fort Wainwright)

Anchorage, AK (JBER)

Saipan

Guam

Japan

Korea

Hilo

Oahu

Maui

American Samoa

Cabling and Install Fairbanks, AK (Fort Wainwright)

Anchorage, AK (JBER)

Saipan

Guam

Japan

Korea

Hilo

Oahu

Maui

American Samoa

5.2.1. The contractor shall furnish all materials necessary to support Special Mission tasks. Required materials may include, but are not limited to:

· Information technology components and peripheral devices

· Network infrastructure support items

· Communications‑related consumables

· Specialized hardware or accessories needed to meet unique mission parameters

· Replacement parts required to sustain or restore system functionality during Special Mission execution

· All materials shall be new, compliant with applicable DoD, Army, and cybersecurity standards, and fully compatible with Government‑furnished systems and infrastructure.

5.3. Transportation: Contractor shall provide transportation for their workforce to/from the place of performance and outlying remote sites.

5.4. Contractor's Dress Code: Contractor are expected to dress as professionals (per 9th MSC Civilian Dress Code).

5.4.1. Clothing that displays obscene, vulgar, distasteful, slanderous, or sexually suggestive language are not permitted.

5.4.2. Shirts: Casual shirts, golf shirts, sweaters and turtlenecks are acceptable. Inappropriate items include tank tops, sweatshirts, shirts with large lettering, logos or slogans, halter-tops, tops with bare shoulders, low cut tops, bare midriff shirts, torn or soiled t-shirt, see through garments and clothing, sports bras or recreational clothing, and T-shirts unless worn under another blouse, shirt, jacket, or jumper.

5.4.3. Pants: Cotton slacks and jeans are acceptable provided they are clean, wrinkle-free, not worn or faded in appearance, have no holes, and present a neat appearance. Inappropriate items include sweatpants, wind suits, short shorts, short skirts, Bermuda shorts and bib overalls. Trousers cannot sag or be cut off where pocket linings are visible.

5.4.4. Dresses and Skirts: Casual dresses and skirts, and split skirts at or below the knee are acceptable. Dress and skirt length should be no shorter than four inches above the knee. Mini-skirts and spaghetti-strap dresses should not be worn to the office.

5.4.5. Footwear: Loafers, boots, flats, dress sandals, and leather deck shoes are acceptable. Open-toed shoes are not allowed. Athletic shoes, sneakers, thongs, flip-flops and slippers are not acceptable (special consideration will be made for medical-related illness/injury). Footwear should be worn during normal business hours.

5.4.6. Casual clothing is not suitable for the office. Clothing that works well for the beach, yard work, dance clubs, exercise sessions, and sports contests may not be appropriate for an appearance at work. Clothing should be pressed and wrinkle free. Torn, dirty, or frayed clothing is unacceptable. All seams must be finished. Any clothing that has words, terms, or pictures that may be offensive to other employees is not allowed. Designated polo shorts day with dress pants or professional skirts.

5.4.7. Designated dress-down days may allow jeans and other more casual clothing to be worn. However, this clothing must be tasteful in appearance and not potentially offensive to others.

6. General Information

6.1. Identification of Contractor Personnel: All Contractor personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are government officials. They shall ensure all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. The Contractor shall be required to obtain and wear identification badges in the performance of this PWS.

6.2. Quality Assurance: The government shall evaluate the Contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan primarily focuses on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the maximum acceptable defect rate(s).

6.3. Place of Performance: The place of performance for this contract will be at the following 9th MSC sites and remote locations:

6.4. Security requirements: All Contractor personnel performing work under this contract will be required to have a US Secret Security Clearance and must maintain this level of security required for the life of the contract.

6.4.1. Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials will be secured.

6.4.2. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized people. NOTE: All references for keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall be abided by the current existing standard operation procedures or SOP covering key control published by the government. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

6.4.3. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon the direction of the COR, rekey or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of rekeying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

6.4.4. Contractor shall prohibit the use of Government issued keys/key cards by any person other than the Contractor's employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

6.4.5. Lock Combinations: Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall report to the COR when personnel having access to the combinations no longer have a need to know such combinations. If required, these procedures should be updated in the existing Key Control SOP by the government.

6.4.6. N/A

6.4.7. Sexual Harassment/Assault Response and Prevention (SHARP): Per AR 600-20 Sexual Harassment/Assault Response and Prevention (SHARP), Contractor employees must receive annual SHARP training. The Contractor shall prepare and execute the training for all Contractor employees. COR must approve the training and training materials.

6.4.8. AT Level I Awareness training: All Contractor employees requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date. The Contractor shall submit certificates of completion for each affected Contractor employee to the COR. AT Level I awareness training is available at the following website: http://jko.jten.mil.

6.4.9. Access and General Protection/ Security Policy and Procedures: Contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

6.4.10. Common Access Card (CAC): For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

6.4.11. iWatch Training: iWATCH Training. This standard language is for contractor employees with an area of performance within an Army-controlled installation, facility, or area. The contractor and all associated subcontractors shall brief all employees on the local iWATCH Army program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance, with the results reported to the COR NLT 30 calendar days after contractaward.

6.4.12. Cybersecurity (CS) / Information Technology Certification: Per DoD 8140, DFARS 252.239.7001 and AR 25-2, the Contractor employees supporting IA/IT functions shall be appropriately certified prior to contract award. The baseline certification as stipulated in DoD 8140 must be completed prior to the contract award.

6.4.13. Special Qualifications: This PWS outlines broad objectives under which specific tasks are to be accomplished. The Contractor who performs work under this PWS must provide a team of personnel which possess the following qualification standards, training and current certificates (as well as those listed under the DoD 8140) that are applicable to the positions providing the services. Contractor management shall verify that personnel possess the required certifications which are current and provide the COR with written verification upon request.

6.4.14. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart

42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action should be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

6.4.15. Contracting Officer Representative (COR): Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government hand receipted property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates.

6.4.16. Key Personnel: Key personnel are identified and indicated * in the chart below. Key Personnel positions must be always filled. If a key personnel position becomes vacant, the Contractor shall notify the COR in writing within 48 hours and shall submit a report to the COR on the status of the vacant position and the estimated date the vacancy will be filled. The Contractor's Contract Manager is not considered key personnel but shall be made available for contractual matters relating to daily operation of task requirements. The Contractor's Contract Management shall be available to be reached between normal business hours Monday thru Friday except for Federal holidays. The following are Personnel qualifications required for the respective positions:

Title / Positions / Locations

Work Description/Functional Responsibility Additional Recommendation Qualifications

Project Manager / IT Operations Project Manager (FT Shafter Flats)

*(1) KEY PERSONNEL

Provides enterprise IT operational oversight, contractor management, cybersecurity coordination, staffing management, metrics reporting, and continuity support across Pacific Army Reserve operations.

The Government will evaluate demonstrated experience managing geographically dispersed DoD enterprise IT operations, contractor personnel, cybersecurity coordination activities, and continuity of operations support.

Experience supporting Army Reserve, USARPAC, USARC, NETCOM, or INDOPACOM operations will be evaluated favorably.

Systems Engineer / Enterprise Systems

Provides enterprise server administration, virtualization support, SCCM/MECM support, SolarWinds administration, SQL administration, automation scripting, and enterprise imaging support.

The Government will evaluate demonstrated experience supporting routed and switched enterprise networks, Aruba wireless infrastructure, structured cabling systems, and geographically dispersed DoD network operations.

CCNA certification or equivalent is preferred.

Network Administrator / Network Operations Administration

Provides WAN/LAN administration, Aruba wireless support, structured cabling support, Layer 1-3 troubleshooting, and network sustainment across Pacific sites.

The Government will evaluate demonstrated experience supporting Microsoft server environments, virtualization, SCCM/MECM, SolarWinds, SQL Server, enterprise imaging, and scripting/automation tools within DoD environments.

Security+ certification or equivalent DoDD 8140-compliant certification is required.

VTC Administrator / Technician *CG’s requested position to keep.

Provides secure VTC support, Teams/Cisco conferencing support, audiovisual administration, VIP communications support, and telecommunications integration support.

The Government will evaluate demonstrated experience supporting Cisco conferencing systems, Microsoft Teams environments, secure communications systems, audiovisual integration, and operational event support within DoD environments. Security+ certification or equivalent DoDD 8140-compliant certification is preferred.

Cyber Security / System Administrator / Information Systems Security Administrator

Provides ISSO support, AVS/AESMP administration, COMSEC support, backup administration, endpoint support, and cybersecurity compliance activities.

The Government will evaluate demonstrated experience supporting ISSO functions, account lifecycle management, AVS/AESMP administration, COMSEC support, vulnerability remediation, and cybersecurity compliance within DoD enterprise environments. Security+ certification or equivalent DoDD 8140-compliant certification is required.

Enterprise Support Specialist / IT Operations Specialist

*(3) KEY PERSONNEL

Provides AESMP ticket management, PKI/CAC support, Microsoft licensing administration, endpoint imaging, classroom IT integration, and enterprise endpoint support.

The Government will evaluate demonstrated experience supporting AESMP/ServiceNow operations, PKI/CAC support, endpoint imaging, Microsoft enterprise environments, and SIPR/NIPR operational support within DoD environments. Security+ certification or equivalent

DoDD 8140-compliant certification is required.

Senior IT Operations Specialist

(Japan/Korea)

Provides overseas enterprise IT operations support including SIPR/CENTRIX administration, endpoint sustainment, VTC support, inside plant infrastructure support, SIPR token support, and operational support across Korea and Japan.

The Government will evaluate demonstrated experience supporting SIPR/NIPR operational environments, classified network support, VTC operations, endpoint sustainment, structured cabling infrastructure, and overseas DoD operations. Experience supporting Korea, Japan, USARJ, or INDOPACOM operational environments will be evaluated favorably.

Security+ certification or equivalent DoDD 8140-compliant certification is required.

(Alaska FT Richardson/FT Wainwright)

Provides remote operational IT support including endpoint administration, VTC support, network troubleshooting, MDF/IDF sustainment, Wi-Fi support, and operational coordination with Army and Air Force organizations.

The Government will evaluate demonstrated experience supporting remote operational environments, independent troubleshooting activities, endpoint lifecycle management, VTC support, network sustainment, and coordination with multiple DoD organizations. Security+ certification or equivalent DoDD 8140-compliant certification is required.

(AM Samoa)

Provides remote-site IT operations support including Active Directory administration, Intune management, VTC/VoIP support, MDF/IDF sustainment, RAPIDS support, and isolated-site operational continuity support.

The Government will evaluate demonstrated experience supporting geographically isolated operational environments, independent troubleshooting activities, Active Directory/Entra ID administration, Intune management, VTC/VoIP support, and remote-site sustainment within DoD environments. Security+ certification or equivalent DoDD 8140-compliant certification is required.

(Guam/Saipan)

Provides distributed field IT support including Active Directory administration, SCCM imaging, VTC support, Wi-Fi optimization, MDF/IDF sustainment, and inter-island operational support.

The Government will evaluate demonstrated experience supporting geographically dispersed Pacific operations, SCCM imaging, Active Directory/Entra ID administration, Wi-Fi sustainment, ServiceNow/AESMP operations, and independent operational support activities within DoD environments.

Security+ certification or equivalent DoDD 8140-compliant certification is required. Network+ certification is preferred.

Telecom Manager / Inside & Outside Plant Technician / Telecommunications Infrastructure Specialist (Fort Shafter Flats)

Provides telecommunications infrastructure support, ISP/OSP cabling support, VoIP support, PED support, fiber/copper sustainment, and backup VTC support.

The Government will evaluate demonstrated experience supporting telecommunications infrastructure, structured cabling systems, VoIP systems, fiber/copper diagnostics, and geographically dispersed operational facilities within DoD environments.

6.4.17. Contractor Personnel, Disciplines, and Specialties: The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall match personnel skills to the work or task. Key personnel are essential to the work being performed under this contract. Key personnel are identified in 6.4.16. The Contractor must provide resumes during any key personnel transitions for informational purposes to demonstrate that proposed personnel meet the minimum technical qualifications outlined in this PWS. The Contractor is solely responsible for evaluating and hiring individuals who meet all stated requirements. If the Contractor provides personnel who fail to meet the required qualifications or performance objectives, the Government will document the performance failure, and the Contractor may receive a Corrective Action Request (CAR). A permanent backfill must be in place for all Key personnel within 10 business days.

6.4.18. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the KO and COR. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

6.4.19. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the COR immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the COR to avoid or mitigate any such OCI. The Contractor's mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

6.4.20. Threat Awareness Reporting Program (TARP): For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

6.4.21. Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a Government information system must be registered in the ATCTS (Army Training Certification Tracking System) at the commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to accessing the information system and then annually thereafter.

6.4.22. For IA/IT training: All contractor employees and associated subcontractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M, and AR 25-2 within six months of appointment to IA/IT functions.

6.4.23. For IA/IT certification: Per DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

6.5 Transition Plan: During transition, the Contractor shall become familiar with performance requirements. The Contractor is responsible for the development of a phase-in/phase-out transition plan in the Contractor's own format for submission. The phase-in transition plan will describe how the skilled team will assimilate 9th MSC G6 operations, equipment, and technologies. The phase-in plan shall be included in the proposal submittal.

6.5.1 Contractor shall ensure uninterrupted mission continuity during transition for all activities and functions currently performed by the incumbent Contractors. The Contractor shall conduct phase-in procedures beginning 7 calendar days before the required full contract performance date. The Contractor shall note all discrepancies and problems and submit them to the COR for resolution.

6.5.2 Contractor shall describe their methods of sourcing the appropriate staff with the appropriate skills: assignment of clear and fully- qualified resources for all 9th MSC G6 functions. The phase-in transition plan shall discuss and describe any risks and associated mitigation strategies to ensure a seamless transition of service.

6.5.3 Contractor is responsible for the development and delivery of a phase-out exit transition plan. The phase-out exit transition plan shall be delivered 30 calendar days prior to the conclusion of the contract PoP and shall recommend the steps required to seamlessly transition business application operations from the current Contractor service provider back to 9th MSC and/or a follow-on service provider. This plan shall include provisions for the return of all government hand-receipted equipment and the disposition of any Contractor proprietary tools installed to support business application operations. The phase-out exit transition plan shall enable 9th MSC and/or a follow-on service provider to remain fully operational, without a gap in service, while maintaining the standards established prior to exit.

6.5.4 If a key personnel position becomes vacant for more than 10 days during a transition period, the Contractor will be required to submit a weekly report to the COR on the status of the hiring process and an estimated date of completion of the hiring process.

Part 2: Definitions & Acronyms

7. DEFINITIONS & ACRONYMS:

7.1. DEFINITIONS:

7.1.1. CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

7.1.2. CONTRACTING OFFICER (KO): A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

7.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such an appointment shall be in writing and shall state the scope of authority and limitations. This individual has the authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have the authority to change the terms and conditions of the contract.

7.1.4. DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

7.1.5. DELIVERABLE: Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

7.1.6. PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

7.1.7. QUALITY ASSURANCE: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

7.1.8. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

7.1.9. QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

7.1.10. SUBCONTRACTOR: One that enters a contract with a prime Contractor. The Government does not have private contracts with the subcontractor.

7.1.11. WORK HOURS: 9th MSC business hours, Monday through Friday, except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government facility closings. The customer service help desk availability is on call 24/7/365 and shall be staffed 0800

- 1700 Monday through Friday and 0730 - 1630 Saturday and Sunday. Key personnel shall adhere to these specified work hours according to their position. The contractor should inform COR of any changes to the Network to include outages immediately when it occurs.

7.2 ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation ARNET Army Reserves Network

CAPR Capabilities Requirements Request

C2 Command and Control

C4IM Command, Control, Communications, Computers and Information Management

CCB Configuration Control Board CFR Code of Federal Regulations COMSEC Communications Security CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

DODAF Department of Defense Architectural Framework

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KLWN Korea LandWarNet KM Knowledge Management KO Contracting Officer LQA Living Quarters Allowance MSC Mission Support Command NETOPS Network Operations NOSC Network Operations Service Center

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs PLWN Pacific LandWarNet POC Point of Contact PRS Performance Requirements Summary

PTO Pacific Theater of Operations PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

REF Recreational Education Family SOFA Status of Forces Agreement TE Technical Exhibit UC Unified Communications

USARC United States Army Reserves Command

USARPAC United States Army Pacific

Part 3:

Government Services, Facilities, Utilities and Equipment

8. GOVERNMENT PROVIDED:

8.1. Services: The government will provide the facilities and equipment during the contract period of performance.

8.2. Facilities: The government will provide the necessary workspace for the Contractor staff to provide the support outlined in this PWS.

8.3. Utilities: All utilities in the facility will be available for the Contractor's use in performance duties in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude waste of utilities.

8.4. Equipment: The government will provide telephones and workstations with network access which the contractor employee will sign a hand receipt for.

8.5. Government-Furnished Property (GFP): The Government may provide GFP, including systems, equipment, software, tools, or consumables required to support Special Mission tasks.