Atch11_-_PWS_Summary_of_Changes_18Apr2014.pdf

FA8773‐12‐R‐8002‐Amendment 0004 _ AFINC / 26 NOS Support Performance Work Statement Summary of Changes

18 April 2014 Document Para # Change From Change To

Performance Work Statement (PWS) PWS Cover Page 03/14/2014 04/18/2014

PWS 1.1 Para 3: AFINC 26 NOS

PWS 1.2.2 Deleted last sentence: The growth in scope and responsibility has far outpaced the growth of manpower to support them. The scope has now grown to include the Joint Information Environment (JIE).

PWS 2.2.12 “, and create 26 NOS” “shall maintain, update and draft

26 NOS”

PWS 2.2.16 (CDRL A035: Meeting Minutes) (CDRL A001: Meeting Minutes)

PWS 2.2.17 (CDRL A027: After Action Reports) (CDRL A002: After Action Reports)

PWS 2.2.18 (CDRL A004: Weekly Activity Report)

(CDRL A003: Weekly Activity Report)

PWS 2.2.19 (CDRL A018: Quarterly Contract Summary Report)

(CDRL A004: Quarterly Contract Summary Report)

PWS 2.2.20 2.2.20 is a new para. Added: 2.2.20 The contractor shall adhere to the latest version or successor to any policies listed in this PWS.

PWS 2.2.21 2.2.21 is a new para. (was para.

3.1.2.10)

Added: 2.2.21 The contractor shall perform vulnerability scanning, remediation, reporting, and patch management for systems managed by the 26 NOS IAW CTO 08‐005, Scanning Remediation; 26 NOS Patching Guidance Memorandum;

and 26 NOSI 33‐200v1b IA Vulnerability Management Plan.

(CDRL. A005 Weekly Vulnerability Status Reports

PWS 2.2.21.1 2.2.21.1 is a new para. (was para.

3.1.2.10)

Added: 2.2.21.1 The contractor shall install current anti‐virus software, updates, patches, and definitions on every computer, information system, network, and stand‐alone computing devices including all Legacy, AFNET, IMS and Area 52 workstations IAW guidance received.

PWS 2.4.2 “Cross teaming will not be Deleted sentence: “Cross teaming permitted.” will not be permitted.”

PWS 2.5.10.1 (CDRL A051:) (CDRL A006: Program Management Plan)

PWS 2.5.10.2 (CDRL A051:) (CDRL A006)

PWS 2.6.1.1 “primary operating location:

Maxwell AFB‐Gunter Annex, AL”

“primary operating location:

Maxwell AFB‐Gunter Annex, AL (except where noted in the PWS).”

PWS 2.6.1.2 “…0600L and 2300L daily with recall coverage in the event…”

“…0700L and 2300L Monday – Friday with the capability to recall personnel to duty within one hour in the event…”

PWS 2.7 (CDRL A052) (CDRL A007: Trip Report)

PWS 2.8 2.8.1 “In the even the COOP…” 2.8.1 “In the event the COOP”

PWS 2.8 “In the event the COOP plan is activated, the contractor shall provide 100% coverage and staffing for…”

“In the event the COOP plan is activated, the contractor shall transition from day to day AOL operations and provide 100% coverage within 24 hours. Staffing includes for …”

PWS 2.8.1 “In the event the COOP plan is activated, the contractor shall provide 100% coverage and staffing for Router Operations (PWS para 3.1.1), Network Security (PWS para 3.2.1.1), System Administration (para 3.1.2), DNS (PWS para 3.3.1), Infrastructure (PWS para 3.1.53), at the Alternate Operating Location (AOL), and VoIP services (PWS para 3.4.2.2).”

“In the event the COOP plan is activated, the contractor shall transition from day to day AOL operations and provide 100% coverage within 24 hours. Staffing includes for Router Operations (PWS para 3.1.1), Network Security (PWS para 3.2.1.1), System Administration (para 3.1.2), DNS (PWS para 3.3.1), Infrastructure (PWS para 3.1.3), and VoIP services (PWS para 3.4.2.2) at the Alternate Operating Location (AOL).”

PWS 2.8.2 “The contractor shall support 24x7x365 operations and ensure COOP for the primary location.”

“The contractor shall support 24x7x365 operations and ensure COOP for the primary location and

AOL.

PWS 2.8.5 “ The contractor shall assume responsibility of the mission until 26 NOS personnel from the primary location arrive.”

“The contractor shall coordinate with the Government to determine the required COOP support.

Additionally, the contractor will determine which of its personnel are required to deploy to the AOL in support of operations.”

PWS 2.9.3 ”… and events. (CDRL A027)” “…events. (CDRL A002: After Action Report)”

PWS 3.1.1.2,

Deliverables

A044 Router IOS Upgrade Implementation Plan

A008 Router IOS Upgrade Implementation Plan

PWS 3.1.1.3,

Deliverables

A023 Network Device Performance Report A024 Network Traffic Utilization Report

A009 Network Device Performance Report A010 Network Traffic Utilization Report

PWS 3.1.2.2,

Performance Standards

a) STD: Identify and resolve incidents correctly and in a timely manner commensurate with incident.

b) STD: Identify problems early.

c) STD: No recurrent mistakes.

d) STD: No substantive or repeated flaws.

e) STD: Demonstrate efficiencies and improvements.

f) STD: STD: Expert level support is available 24/7/365 at the primary location and the AOL between the hours of 0600L and 2300L daily.

a) STD: Identify and resolve incidents correctly, commensurate with incident criticality.

b) STD: Identify and document problems as discovered.

c) STD: No recurrent mistakes.

d) STD: Demonstrate efficiencies and improvements

e) STD: Expert level support is available 24/7/365 at the primary location and the AOL between the hours of 0700L and 2300L Monday ‐ Friday.

PWS 3.1.2.4,

Deliverables

A009 Trends and Analysis Report A028 Monthly Storage Analysis Report

A011 Trends and Analysis Report A014 Monthly Storage Analysis Report

PWS 3.1.2.5,

Deliverables

A009 Trends and Analysis Report A028 Monthly Storage Analysis Report

A011 Trends and Analysis Report A014 Monthly Storage Analysis Report

PWS 3.1.2.6,

Deliverables

A029 Weekly Backup/Restore Status Report A030 Monthly Off‐Site Status Report

A015 Weekly Backup/Restore Status Report A016 Monthly Off‐Site Status Report

PWS 3.1.2.7,

Deliverables

A009 Trends and Analysis Report A011 Trends and Analysis Report

PWS 3.1.2.8,

Performance Standards

c) STD: Mission level systems are available and can interact with other systems.

c) STD: Web based systems are available and can interact with dependent systems.

PWS 3.1.2.8,

Deliverables

A009 Trends and Analysis Report A011 Trends and Analysis Report

PWS 3.1.2.10 Removed 3.1.2.10 Moved 3.1.2.10 to 2.2.21 and

2.2.21.1 (see above)

PWS 3.1.2.11 Was 3.1.2.11 (para numbering) Is now 3.1.2.10 (para numbering)

PWS 3.1.2.12 Was 3.1.2.12 (para numbering) Is now 3.1.2.11 (para numbering)

PWS 3.1.3 ‐

3.1.3.1‐ 3.1.3.5

Quality Assurance ‐ DELETED

PWS 3.1.4 –

3.1.4.1‐ 3.1.4.5

Training ‐ DELETED

PWS 3.1.5 Was 3.1.5 Infrastructure Is now 3.1.3 Infrastructure

PWS 3.1.5.1 Was 3.1.5.1 (para numbering) Is now 3.1.3.1 (para numbering

PWS 3.1.5.2 Was 3.1.5.2 (para numbering) Is now 3.1.3.2 (para numbering)

PWS 3.1.5.3 Was 3.1.5.3 (para numbering) Is now 3.1.3.3 (para numbering)

PWS 3.1.6 Was 3.1.6 (para numbering) Is now 3.1.4 (para numbering)

PWS 3.1.4 (new para)

Added last sentence Support is available at the primary location between the hours of 0700L and 1600L Monday ‐ Friday.

PWS 3.1.6.1 Was 3.1.6.1 (para numbering) Is now 3.1.4.1 (para numbering)

PWS New 3.1.4.1, Deliverables

A032 Asset Management Database Report A033 Interdependency Diagrams and Charts A034 Overdue Change Request Report

A017 Asset Management Database Report A018 Interdependency Diagrams and Charts A019 Overdue Change Request Report

PWS 3.1.6.2 Was 3.1.6.2 (para numbering) Is now 3.1.4.2 (para numbering)

PWS New 3.1.4.2, Deliverables

A045 AF Notification Documents A022 AF Notification Documents

PWS 3.1.6.3 Was 3.1.6.3 (para numbering) Is now 3.1.4.3 (para numbering)

PWS New 3.1.4.3, Deliverables

A025 Preventive Maintenance Inspection (PMI) Schedule

A012 Preventive Maintenance Inspection (PMI) Schedule

PWS 3.1.6.4 Was 3.1.6.4 (para numbering) Is now 3.1.4.4 (para numbering)

PWS New 3.1.4.4, Deliverables

A026 AFNet Baseline A046 Software Inventory

A013 AFNet Baseline A023 Software Inventory

PWS 3.1.6.5 Was 3.1.6.5 (para numbering) Is now 3.1.4.5 (para numbering)

PWS New 3.1.4.5, Deliverables

A032 Asset Management Database Report A037 Monthly Warranty Report

A017 Asset Management Database Report A021 Monthly Warranty Report

PWS 3.1.6.6 Was 3.1.6.6 (para numbering) Is now 3.1.4.6 (para numbering)

PWS New 3.1.4.6, Deliverables

A035 Meeting Minutes A036 Database Deficiency Report

A001 Meeting Minutes A020 Database Deficiency Report

PWS 3.1.7 ‐

3.1.7.1‐ 3.1.7.3

3.1.7 Records/Knowledge

Management ‐ DELETED

PWS 3.2.1.2,

A023 Network Device Performance Report A024 Network Traffic Utilization Report

A009 Network Device Performance Report A010 Network Traffic Utilization Report

PWS 3.2.2 –

3.2.2.1‐ 3.2.2.4

3.2.2. Information Assurance ‐

DELETED

PWS 3.3.1.1,

A009 Trends and Analysis Report A011 Trends and Analysis Report

PWS 3.4.1 Added last sentence Support is available at the primary location between the hours of 0700L and 1600L Monday ‐ Friday.

PWS 3.4.1.1,

Deliverables

A014 Ad Hoc Reports A015 All Circuit Utilization Report

A024 Ad Hoc Reports A025 All Circuit Utilization Report

PWS 3.4.2 Added last sentence Support is available at the primary location between the hours of 0700L and 1600L Monday ‐ Friday.

PWS 3.4.2.1 “…and systems of the 26 NOS at the primary location and AOL.”

“…and systems of the 26 NOS at the primary location.”

PWS 3.4.2.1 “Task requires certification as Cisco Certified Internetwork Expert (CCIE) Routing and Switching; Cisco Certified Internetwork Expert (CCIE) Service Provider; …”

“Task requires certification Cisco Certified Internetwork Expert (CCIE) Service Provider; …”

PWS 3.4.2.1 “…non‐peak hours; and conducting level troubleshooting and engineering support 24/7/365.”

“…non‐peak hours; and conducting level troubleshooting and engineering support.”

PWS 3.4.2.1,

Deliverables

A016 PIG Project Plan A017 New Technologies Implementation Plan A019 PIG Weekly Status Report A041 Status Report

A026 PIG Project Plan A027 New Technologies Implementation Plan A028 PIG Weekly Status Report A029 Status Report

PWS 3.4.2.1 Monthly Trend Analysis and Historical Report (Develops and delivers trend analysis and historical reports monthly;

Develops and delivers trend analysis and historical reports covering a six‐month period by Government suspense date.)

Deleted paragraph

PWS 3.4.2.2,

Performance Standards

a) STD: Compliant with applicable standards

STD: a) has been deleted

PWS 3.4.2.2,

Performance Standards

New STD: a), b), c) a) STD: Add new VoIP/VoSIP phones to the system within 48 hours of request

b) STD: IAW DoD IAVAs, DOD IAVBs, MTOs, CTOs, AF TCNOs, eEye Retina, DISA STIGs, AF and other related DoD policies on all related systems.

c) STD: IAW Master Training Lists, 26 NOS Local Work Cards, 26 NOS instructions, 26 NOS Local Job Guides, 26 NOS Checklists and 26 NOS Appendices associated with system administration.

PWS 3.4.2.2 Deleted – “Compliant with applicable standards”

PWS 3.4.2.2,

A050 Report of Current VoSIP Users

A030 Report of Current VoSIP Users

PWS 3.4.3 Added last sentence Added: “Support is available at the primary location between the hours of 0700L and 1600L, Monday – Friday, with the capability to recall personnel to duty within one hour in the event of an Enterprise Tool outage/ degradation.”

PWS 3.4.3.1,

Performance Standards

c) STD: Reports outages within 5 minutes to 26 NOS crew staff.

c) STD: Reports outages within 5 minutes of notification / discovery to 26 NOS crew staff.

PWS 3.4.3.1,

Deliverables

A020 Tool Feature Training Plan A021 Product Upgrade Implementation Plan

A031 Tool Feature Training Plan A032 Product Upgrade Implementation Plan

PWS 3.4.3.2 Added: “Task requires using PHP, CGI, PERL, Bash, Expect, Tcl,…”

PWS 3.4.3.2 Added: “providing minimum of 2 custom scripts monthly that improve 26 NOS processes by enabling automation;

PWS 3.4.3.2,

Performance Standards

Added: “c) STD: Demonstrate process improvement derived from the custom scripts monthly.”

PWS 3.4.3.2,

Deliverables

A020 Tool Feature Training Plan A022 Custom Solutions I‐Plan

A031 Tool Feature Training Plan A033 Custom Solutions I‐Plan

PWS 4.1.2 Moved sentence from last para:

Contractor shall follow the security requirements outlined in the contract DD Form 254, Department of Defense Security Classification Specification.

Moved sentence to first para:

Contractor shall follow the security requirements outlined in the contract DD Form 254, Department of Defense Security Classification Specification.

PWS 4.1.2 Deleted from last para: When non‐ cleared contractor personnel are required to perform activities on the government site, the contractor shall coordinate with the COR for provision of cleared escorts for non‐cleared personnel for the duration of activities on the Government site.

PWS 4.1.7 Added: “(CDRL A035).”

PWS 4.5 “…Infrastructure (PWS 3.1.5), Change Management (PWS 3.1.6), Enterprise Tools (PWS 3.4.3), Enterprise Analysis (PWS 3.4.1), Information Assurance (PWS 3.2.2), VoIP, Project Integration (Primary location only) (PWS 3.4.2). The contractor shall be required to

“…Infrastructure (PWS 3.1.3), Change Management (PWS 3.1.4), Enterprise Tools (PWS 3.4.3), Enterprise Analysis (PWS 3.4.1), Project Integration (Primary location only) (PWS 3.4.2). The contractor shall be required to continue to perform at the same continue to perform at the same level during national crisis. (CDRL A011: Mission Essential Services Plan)” level during national crisis. (CDRL A034: Mission Essential Services Plan)”

PWS 4.6.1 Added: Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September

30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at: http://www.ecmra.mil.

PWS 4.7.1 “…The contractor shall make appropriate modifications at no additional costs to the Government and obtain acceptance of the Quality Control Plan (QCP) by the CO before the start of the first operational performance period.”

“…The contractor shall make appropriate modifications at no additional costs to the Government and obtain acceptance of the QCP, CDRL A035: Quality Control Plan by the CO before the start of the first operational performance period.”

PWS 4.7.1 52.246‐1, Inspection of Services 52.246‐4, Inspection of Services‐ Fixed Price and FAR 52.246‐5, Inspection of Services‐Cost‐ Reimbursement

PWS 5.

Deliverables

CDRLS numbering have changed in accordance with the above noted changes

Appendix A – Policies

Deleted column – QA

Replaced with an new Appendix A_Policies document

Deleted column ‐ Training

Deleted column ‐ Record/Knowledge Mgmt Para 3.1.7

Deleted column ‐ IA

Deleted column ‐ VoIP

Appendix B – Tools

Deleted column ‐ QA

Replaced with an new Appendix B_Tools document

Deleted column ‐ Training

Deleted column ‐ IA

Deleted column ‐ VoIP

Deleted column ‐ QA

Appendix C – Equipment

Removed column ‐ VoIP Replaced with an new Appendix C_Equipment document

Appendix D – Acronyms – NO Change

Appendix E – Performance Requirement Summary (PRS) Appendix E ‐ PRS 3.1.2.2 “a) STD: Identify and resolve incidents correctly and in a timely manner commensurate with incident.

b) STD: Identify problems early.

c) STD: No recurrent mistakes.

d) STD: No substantive or repeated flaws.

e) STD: Demonstrate efficiencies and improvements.

f) Expert level support is available 24/7/365 at the primary location and the AOL between the hours of 0600L and 2300L daily.”

“a) STD: Identify and resolve incidents correctly, commensurate with incident criticality.

b) STD: Identify and document problems as discovered.

c) STD: No recurrent mistakes.

d) STD: Demonstrate efficiencies and improvements

e) STD: Expert level support is available 24/7/365 at the primary location and the AOL between the hours of 0700L and 2300L Monday ‐ Friday.”

Appendix E ‐ PRS 3.1.2.8 c) STD: Mission level systems are available and can interact with other systems.

c) STD: Web based systems are available and can interact with dependent systems.

Appendix E ‐ PRS 3.1.2.10 Deleted

Appendix E ‐ PRS 3.1.2.11 3.1.2.11 3.1.2.10 (para numbering)

Appendix E ‐ PRS 3.1.2.12 3.1.2.12 3.1.2.11 (para numbering)

Appendix E ‐ PRS 3.1.3 ‐ 3.1.3.1‐ 3.1.3.5

Quality Assurance ‐ DELETED

Appendix E ‐ PRS 3.1.4 – 3.1.4.1‐ 3.1.4.5

Training ‐ DELETED

Appendix E ‐ PRS 3.1.5 3.1.5 Infrastructure 3.1.3 Infrastructure

Appendix E ‐ PRS 3.1.5.1 3.1.5.1 (para numbering) 3.1.3.1 (para numbering

Appendix E ‐ PRS 3.1.5.2 3.1.5.2 (para numbering) 3.1.3.2 (para numbering)

Appendix E ‐ PRS 3.1.5.3 3.1.5.3 (para numbering) 3.1.3.3 (para numbering)

Appendix E ‐ PRS 3.1.6 3.1.6 (para numbering) 3.1.4 (para numbering)

Appendix E ‐ PRS 3.1.6.1 3.1.6.1 (para numbering) 3.1.4.1 (para numbering)

Appendix E ‐ PRS 3.1.6.2 3.1.6.2 (para numbering) 3.1.4.2 (para numbering)

Appendix E ‐ PRS 3.1.6.4 3.1.6.4 (para numbering) 3.1.4.4 (para numbering)

Appendix E ‐ PRS 3.1.6.4 3.1.6.4 (para numbering) 3.1.4.4 (para numbering)

Appendix E ‐ PRS 3.1.6.5 3.1.6.5 (para numbering) 3.1.4.5 (para numbering)

Appendix E ‐ PRS 3.1.6.6 3.1.6.6 (para numbering) 3.1.4.6 (para numbering)

Appendix E ‐ PRS 3.1.7 ‐ 3.1.7 Records/Knowledge

3.1.7.1‐ 3.1.7.3

Management ‐ DELETED

Appendix E ‐ PRS 3.2.2 – 3.2.2.1‐ 3.2.2.4

3.2.2. Information Assurance ‐

DELETED

Appendix E ‐ PRS 3.4.1 Added last sentence “Support is available at the primary location between the hours of 0700L and 1600L Monday ‐ Friday.”

Appendix E ‐ PRS 3.4.2.1 “…and systems of the 26 NOS at the primary location and

AOL.”

“…and systems of the 26 NOS at the primary location.”

Appendix E ‐ PRS 3.4.2.2, Performance Standards

a) STD: Compliant with applicable standards

STD: a) has been deleted

Appendix E ‐ PRS 3.4.2.2, Performance Standards

New STD: a), b), c) a) STD: Add new VoIP/VoSIP phones to the system within 48 hours of request

b) STD: IAW DoD IAVAs, DOD IAVBs, MTOs, CTOs, AF TCNOs, eEye Retina, DISA STIGs, AF and other related DoD policies on all related systems.

c) STD: IAW Master Training Lists, 26 NOS Local Work Cards, 26 NOS instructions, 26 NOS Local Job Guides, 26 NOS Checklists and 26 NOS Appendices associated with system administration.

Appendix E ‐ PRS 3.4.3.1, Performance Standards

c) STD: Reports outages within 5 minutes to 26 NOS crew staff.

c) STD: Reports outages within 5 minutes of notification / discovery to 26 NOS crew staff.

Appendix E ‐ PRS 3.4.3.2, Performance Standards

Added: “c) STD: Demonstrate process improvement derived from the custom scripts monthly.”