Attachment 2 PWS Altus AFB 16 Jun 09.docx

PERFORMANCE BASED WORK STATEMENT (PWS)

FOR

OPERATIONS AND MAINTENANCE SERVICES

BASE TELECOMMUNICATIONS SYSTEM (BTS)

AT

ALTUS AFB OK

Altus AFB OK – 16 June 2009

1.0. DESCRIPTION OF SERVICES

1.1. Scope of Work.

The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision and other items and services, unless specified in this contract as Government Furnished Property (GFP). Work under this PWS will support the mission of 97th Communications Squadron at Altus Air Force Base by providing highly reliable wired telecommunications and networked voice, video and data services. The Contractor shall perform Operations and Maintenance (O&M) and other services required to ensure the Base Telecommunications System (BTS) is available 24 hours per day, 7 days per week. The BTS consists of the base telephone system switch, the outside plant (OSP) and inside plant (ISP) systems, network, transmission systems, and Land Mobile Radio (LMR) Network and all associated hand held LMR equipment and other equipment as described in Appendix 5.2 which may include other Telephone, LMR and transport equipment (trunked LMR equipment, fiber optic equipment, data switches, etc). The Contractor shall operate and maintain all BTS equipment and systems in accordance with (IAW) the original equipment manufacturer’s technical manuals and specifications, Department of Defense (DoD) and US Air Force (AF) policy and regulations, and applicable federal, state, and local laws and regulations.

1.1.1. Personnel.

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this contract and all personnel are qualified to perform the requirements listed herein, including those required by the Original Equipment Manufacturer’s (OEM) requirements to maintain, install, or operate the equipment covered by this contract. The Contractor shall ensure personnel also meet the criterion provided within their technical proposal, (as revised during the discussions process). Overtime premiums are not reimbursed by the Government under the terms of the contract; therefore change in shift or shift premiums/reimbursement shall be negotiated solely between the Contractor and its employees IAW applicable labor laws.

1.1.2. Key Personnel Listing.

Contractor shall provide a key personnel listing and contact information to the QAP prior to commencing work and update information on a continual basis as changes occur to ensure it is always current and correct throughout the life of the contract. All personnel shall be proficient in understanding, reading, writing, and speaking the English language. The key personnel list shall list the employees’ names, function they support, and whether they are supporting O&M, work orders, and what percentage of each.

1.2. Requirements.

1.2.1. Base Mission Requirements.

The Contractor may be required to support base mission changes; major or minor BTS infrastructure modifications; and other support requirements necessary for the BTS to meet mission requirements. Base exercises or actual ongoing base security events frequently interrupt missions. Support requirements may originate from technology changes, hardware and software systems upgrade, reconfigurations, new or additional equipment, local area network (LAN) cable installations and upgrade, and Dial Central Office (DCO) reconfigurations. This includes routing/diversity requirements and any other environmental changes that could impact or alter the base BTS.

1.2.2. Accident/Incident Reporting and Investigation

The Contractor shall record and report all available facts relating to each instance of accidental Government property damage or Contractor personnel injury to the QAP within 2 hours of the incident.. The Contractor shall secure the scene of any accident and wreckage until released by the accident investigative authority through the Contracting Officer (CO). If the Government elects to conduct an investigation of the incident, the Contractor shall cooperate fully with the QAP, CO, and other Government investigation personnel until the investigation is completed.

1.2.3. Sub-Contractor Compliance.

The Contractor shall be responsible for ensuring Sub-Contractors satisfy the requirements set forth in the contract. The Contractor shall include a provision in all subcontracts to require Sub-Contractor compliance with terms and conditions of this contract.

1.2.4. Base Civil Engineering Work Clearance Requests.

The QAP shall prepare and coordinate a Base Civil Engineering Work Clearance Request, AF Form 103, prior to any trenching, digging, or manhole/ handhole entry. The QAP shall prepare and coordinate an AF Form 332 prior to any work requiring facility modification. Trenching, excavation, confined spaces entry, confined spaces atmospheric testing/forced air ventilation, and marking and barricading of open trenches are to be performed IAW Occupational Safety and Health Act (OSHA) standards, AFOSH, the contractor will follow any procedures IAW the Altus AFB local procedures and other provisions of this contract.

1.3. Operate and Maintain (O&M).

Overall responsibility to properly operate and maintain the BTS shall rest with Contractor as described by the maintenance support plan (MSP) (See PWS section 1.3.15 (work center records)) and shall be performed IAW the OEM’s recommended procedures. Failure to properly operate and maintain the specified systems may result in reduction in payment, or rejection of invoices, or other remedy to reflect payment for reduced services received IAW FAR 52.246-4 and/or 52.246-6. The Contractor shall provide all personnel, equipment, tools, labor and any other items and services necessary to perform O&M of the BTS. Appendix 5.2 identifies GFM requirements.

1.3.1. O&M Actions.

O&M actions include all actions taken by the Contractor to operate and maintain equipment and systems in a serviceable condition or to restore it to a serviceable condition to include purchasing of commercially available parts, inspection, periodic testing, adjustment, and repair. The effort may include the replacement of defective circuit packs and Customer Premise Equipment (CPE), preventive maintenance IAW applicable publications (OEM, Appendix 5.6, and otherwise specifically listed herein) and other routine work to optimize the life expectancy of the equipment and cable systems. Work orders will be accomplished IAW Section 1.4. The Contractor shall not postpone or otherwise delay O&M efforts to accomplish work orders. The Contractor is responsible for completing both O&M and work orders simultaneously to ensure contractual timelines are met for both. The Contractor shall perform O&M of the switching system(s), transmission equipment, ancillary equipment, CPE, and the inside and outside cable plant. O&M includes, but is not limited to: maintenance and update of the Telecommunications Management System (TMS) databases, data administration, activation/deactivation/reactivation, all cross-connects (both ends), fault detection, location, notification, repair verification, service verification, inventory tracking of supplies and spares, preventive maintenance inspections (PMIs), record keeping, maintenance of telephone sets, switches, station wiring, batteries and telecommunications power equipment, and Contractor support services.

1.3.2. LMR Systems.

The contractor shall operate and maintain base LMR systems IAW the provisions of this PWS, and shall be responsible for all LMR system components. During the life of the contract, it is expected that approximately 60% of the equipment listed in Appendix 5.2 will be replaced. Restoral of outages which are not a result of normal wear-and-tear are not covered under O&M. These conditions include: abuse, neglect, and unauthorized alterations or repairs. If the contractor or CSO/QAP determines that there is an indication or suspicion of any of the above conditions, the QAP will request a written explanation from the customer explaining how the condition came about, before any repair action will be taken, unless otherwise directed by the QAP. Note: due to the nature of our mission and the conditions personnel and equipment are subject to, higher rates of failure can be expected. If the QAP determines that an outage is not due to normal wear-and tear, the repair will be accomplished under separate SLINs or other methods. The Government shall make the final determination if the outage is due to normal wear-and-tear.

1.3.3. Telephone Switch System O&M.

The Contractor shall operate and maintain the system(s) identified in Appendix 5.2. The Government will measure the acceptable standard performance level by determining the total systems availability (up time) and reliability rating during any given month. The system reliability rate of .99999 shall be maintained throughout the period of the contract. All equipment or services installed by the Contractor shall automatically become part of the O&M services. Contractor shall maintain VoIP associated components to include VoIP LAN software, VoIP Patch Panels and VoIP Phones.

1.3.3.1. Perform ISP and OSP O&M.

Contractor shall maintain ISP and OSP cable and equipment as identified in Appendix 5.2 and IAW applicable documents listed in Appendix 5.6 of this PWS.

1.3.4. Preventive Maintenance Inspections (PMIs).

Contractor shall perform PMIs as required on all systems covered by this contract IAW OEM recommended or established schedules and/or manuals. Contractor shall elevate any problems and identify any trends to the QAP in writing within one workday. Contractor shall correct deficiencies per the paragraphs below.

1.3.4.1. Switch Power Test.

The Contractor shall perform and document PMIs of the telephone switch backup power components identified in Appendix 5.2. Each power system shall be tested IAW OEM specifications and Air Force maintenance instructions. Test results will be documented IAW PWS section 1.3.15.

1.3.4.2. Spare Conductor Test.

Contractor shall perform a scheduled PMI test of all spare conductors. PMIs shall test and document at least two selected, out-of service pair (one low and one high numbered pair) in each 25-pair group of every cable terminating in the DCO. These PMI tests are to be accomplished quarterly. Test results shall be documented IAW PWS section 1.3.15.

1.3.4.3. Terminals.

The Contractor shall inspect at least one QAP-accepted terminal per month. The Contractor shall inspect the terminal and correct any of the following discrepancies:

· Verify the correct location (GPS if on the building exterior), number and cable count.

· Ensure cable is properly clamped to the wall and entrance conduits are sealed.

· Ensure cable is tagged correctly.

· Verify all working numbers in the facility and remove any unused numbers.

· Remove all unused cross-connects, including those outside the DCO.

· Ensure terminal is properly secured to the wall and is clean.

· Update TMS.

· Update the CVC database with all descriptive information. Perform GPS Service if the terminal is on the building exterior and an accurate location for the terminal has not been previously recorded in CVC.

1.3.4.4. PMI Distribution Pedestal Terminals.

The Contractor shall inspect one QAP-accepted Distribution Pedestal terminal per month. The Contractor shall inspect the terminal and correct the following discrepancies:

· Identify and tag each cable in the terminal if not already tagged.

· Ensure cable is grounded to a ground rod; notify QAP immediately if ground rod is not available to complete maintenance action.

· Inspect condition of cable and cable pairs for dry rot, exposed conductors and any damage by rodents.

· Ensure terminal is correctly installed.

· Verify all working numbers and remove any unused.

· Remove all unused cross-connects.

· Update the CVC database with the correct GPS location of the pedestal terminals and record all descriptive information.

1.3.4.5. Cable Analysis.

The Contractor shall review TMS records quarterly and perform cable analysis. The Contractor shall determine the number of bad pairs/fibers in each cable and report the percentage in each cable to QAP. The Contractor shall also determine the cable fill rates and report to QAP within two work days. Update CVC as necessary to record accurate cable information.

1.3.5. System and Service Outages.

1.3.5.1. Contractor Availability. The Government shall have access to Contractor personnel 100% of the time. Contractor shall respond in case of emergencies, outages, alerts and exercises, twenty four hours a day, 365 days per year. If contacted, the Contractor shall report for duty within 2 hours and provide services as necessary until the emergency, alert, or exercise is completed. Duty hours will be from 0730-1630 hours, unless otherwise instructed by the QAP. Altus AFB Telephone Communications office will be closed on all federal holidays. Emergency working hours will be handled by the base Telephone O&M QAP. The QAP will have final decision authority when assessing emergency trouble calls and changing the status from emergency to normal work hours.

1.3.5.2. Scheduled Outages.

Contractor shall identify, coordinate, and schedule service outages with the QAP. The Contractor shall schedule such outages to minimize inconvenience to users, based upon Government user work schedules. This may require working outside of normal duty hours. The user must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow established local procedures for scheduling and implementing scheduled outages. Notification shall include the reason for the interruption, start and stop times, duration and the equipment, lines, and buildings affected. The Contractor shall log the outage IAW the guidance in PWS section 1.3.15 (work center records).

1.3.5.3. Outage Restoration/Completion of Outages, Trouble Calls/Tickets.

If the DCO switch, multiple facilities, areas, primary trunks or cables are impacted, the QAP will assign the category of the outage/trouble and establish the repair priority. The Contractor shall respond on site and initiate repair actions within the specified time listed below from the time the QAP advises the Contractor of the problem. However, exceptions to time limits may be allowed, with the written approval of the QAP or CO, with appropriate justification. Failure to obtain materials due to supplier delay is not typically considered an adequate reason for an extension. The Contractor shall restore services in the priority order determined by the QAP. The Restoration Priority List (RPL) shall apply in the absence of the QAP. The Contractor shall continue to work on repair actions until service is restored based on priority. The Contractor shall work closely with the QAP on all service or system outages, trouble calls/tickets and notify the QAP in writing upon restoration of service providing the time service was restored and a description of repair action. The Contractor shall log the outage IAW the guidance in PWS section 1.3.15 (work center records). Outage/trouble call categories are further defined as:

1.3.5.3.1. Emergency Outage. Contractor shall respond on-site within two hours and restore service within eight hours unless otherwise approved by the QAP in writing. Expedition of parts and/or labor is required at no additional charge. If an outage/trouble significantly affects a mission, the QAP may declare the outage as Emergency. Emergency outages/troubles are classified as:

· Loss of over 75% or more of total call handling capability of any communications system;

· Loss of any Primary or Secondary Crash System or any portion thereof;

· Failure of one or more circuits listed in the Base RPL;

· Loss of LAN connectivity affecting 100 or more users.

· Affects security or emergency type operations, including Emergency Operations Center (EOC); as well as those affecting safety

· Affect specifically identified events and/or exercises

1.3.5.3.2. Priority Outage. Contractor shall respond on-site within six hours and restore service as soon as possible, but shall not exceed one work day. Expedition of parts or labor may be required at no additional charge. Priority outages are classified as:

· Loss of over 25% or more of total call handling capability of any communications system;

· Major alarm of any switching system identified in Appendix 5.2;

· Loss of the Commanders Net or Land Mobile Radio (LMR) telephone/radio circuits;

· Total loss of telephone service within a building IAW RPL or QAP guidance;

· Loss of LAN connectivity affecting 15-99 users.

1.3.5.3.3. Routine Outage. Contractor shall respond on-site within twenty-four hours and restore service as soon as possible, but shall not exceed three duty days. Expedition of parts and/or labor is not required. Restoration time shall be discussed with QAP and a mutually acceptable completion date established and documented. Routine outages are any other outage(s) not included in the above categories.

1.3.5.3.4. Outage Cause Identification. The Contractor shall determine if a recorded problem or system failure is attributable to the BTS or other causes. The Contractor shall immediately notify the QAP if the malfunction is determined to be due to other causes (outside the Contractor-maintained system/equipment). If the cause of failure is determined at a later time to be related to the BTS, the Contractor may be liable for the cost of any third party service calls or charges necessary to isolate and repair the problem.

1.3.5.3.5 The telephone maintenance contractor will be responsible for accepting, documenting and processing all telephone trouble tickets for Altus AFB from 0730-1630 hours, Monday thru Friday. The contractor will interface with the customer over the phone and are required to document telephone trouble tickets using Telephone Management System (TMS). The contractor shall also forward their telephone line to the Job Control standby phone for after-duty or weekend hour notification.

1.3.6. Remote Monitoring

Contractor shall comply with the details of its remote monitoring method as documented in the Contractor’s Maintenance Support Plan and Contractor’s proposal. Remote monitoring shall not interfere with any government owned system. Remote monitoring of the switch system(s) shall not require assistance from base personnel. Notification of switch outages shall not be through a continuous direct line to the switching system for security reasons. Remote diagnostics modems are not authorized. With the exception of approved modems registered in VPS. Contractor is responsible for all materials and equipment necessary to implement remote monitoring and shall take all actions to implement the plan and comply with telephone switching security standards IAW Air Force Instruction (AFI) 33-111, Section G.

1.3.7. Cable Location, Staking, Marking, and Collection of Communication Feature Data (CFD).

The Contractor shall locate, stake, and mark up to 75,000 feet per year per base period and each option period (if exercised) of encased or direct buried conduits/cable when requested by the QAP. Marking shall be within three feet of the actual location at ten-foot intervals and at direction changes. The marking shall begin two feet from the point of entry into the work area and shall continue two feet past the point of exit from the work area. Contractor shall complete location, staking and marking within the specified time listed below from the time the QAP advises the Contractor of the requirement unless additional time is permitted by the QAP. The Contractor shall document time extensions in writing, which includes the signatures of the QAP and the BTS manager. CFD collection shall be accomplished via work order. See PWS paragraph 1.4.8 and CLIN X008 when the QAP directs collection of CFD.

Emergency: Complete within two hours of notification.

Routine: Complete within three business days of notification.

1.3.8. System Cross-Connect and Disconnect Services.

Contractor shall perform system cross-connect and disconnect services. All cross-connects and disconnects, which are required or incidental to the performance of O&M actions (including those outside of the DCO), shall be included as part of the O&M service. Cross-connects and disconnect services, which are associated with installation per work orders or to establish new services, shall be ordered separately.

1.3.9. Call Accounting System (CAS).

The Contractor shall operate and maintain the CAS. This includes storage and output of records and formatting of the switching system. The Contractor is responsible for input, manipulation, or analysis of data. The Contractor’s responsibility for any billeting CAS will be limited to the above functions. The demarcation for CAS utilized by Altus AFB is the NetPlus TMS.

1.3.10. Voice Mail.

The Contractor shall provide voice mail O&M. This includes but is not limited to: management and administration of system network table and networking plan for multiple systems, additions, deletions and modifications to user’s mailbox, password resets, distribution list, holiday schedule tables, and daylight savings time. Functions also include diagnostic, maintenance and minor programming change on current software applications. System backup includes backup of system configuration, names, and print “list all” of database. The Contractor shall complete voice mail O&M activities within the timelines specified in para 1.3.5.3.

1.3.11. Voice Protection System (VPS).

RESERVED.

1.3.12. Traffic Measurement and Analysis.

The Contractor shall perform traffic measurement and analysis within system capabilities and limitations and perform analysis and studies on the base switching system when requested by the QAP. The information required by the contract must cover no less than a five-day period, (Monday-Friday, excluding holidays).

1.3.13. Contractor Support Services.

1.3.13.1. Contractor Support for Government Engineering and Installation. The Contractor shall provide technical support to include an interchange of information on technical parameters and capabilities of the BTS; location and identification of building terminals and communication rooms; and verification of cable record information as directed by the QAP, CSO, STEM, or CO. These efforts include setting of equipment options to determine proper operational conditions; restoration of service to existing equipment; establishment of service to new facilities; establishment of service for existing facilities under renovation; transfer from one system to another system; and support of hardware and software upgrades.

1.3.13.2. Contractor Interface and Support for other Vendors. The Contractor shall cooperate, share and exchange routine or available technical and system equipment interface information with other vendors as directed by the QAP or CO.

1.3.13.3. Workload/Status Meetings. The BTS Manager shall attend up to three local meetings per month with the QAP(s), Communications Squadron Plans Office, and/or CO to discuss status of current and future work orders, trouble tickets, outages, PMIs, or any other work/event that may impact contractual performance. The Contractor shall provide a list of work orders, trouble tickets, etc at the meeting for reconciliation and discussion with the QAP(s), Contracting Officer, or other personnel (approved by the QAPs or CO).

1.3.13.4. Design Review Meetings. The Contractor shall review program or project drawings and provide comments concerning communications requirements within ten working days from receipt when requested by the QAP. The Contractor shall participate in designated design review meetings identified by the QAP. The BTS manager shall attend up to three local meetings per month.

1.3.14. Technical Solutions.

1.3.14.1. Contractor shall perform detailed technical solutions as directed by the QAP and provide to the QAP using the standard work order format, listing those efforts/items required to complete the job.

1.3.14.2. Upon receipt of a requirement and written request from the QAP, Contractor shall review the requirement and provide a detailed technical solution using existing Contract Line Item Numbers (CLINs)/product identification numbers (PIDs). Time and Material CLINs / SLINs / PIDs are to be used only when an appropriate pre-priced SLIN/PID has not been established for the product/effort required, or when the use of T&M CLINs/SLINs are justified as the best value to the Government.

1.3.14.3. The Contractor shall provide the proposed solution to the QAP within five working days from receipt unless a longer period is agreed to by the QAP and documented on the requirement.

1.3.14.4. Technical Solutions shall be used for work that is intended to be performed under this contract only.

1.3.15. BTS Work Center Records.

The Contractor shall establish and maintain BTS work center records. Contractor shall update work center records within two duty days after completion of the associated task(s) unless specified differently within this section. All BTS records and documents established and maintained by the Contractor are Government property and shall remain at the site and turned over to the QAP for disposition upon contract completion. All hard copy records in completion status with/without signatures will be maintained by the contractor. Failure to do so may result in withholding of final payment until all records are recovered or in a reduction in final payment for records lost or misplaced. The Government requires electronic storage of records. All records shall be available for review by the QAP, CSO, CO, and other authorized personnel at any time, to include when key contractor personnel are away from the office. Contractor shall make provisions for Government access to databases, servers, media or other documentation. The Contractor shall update all errors found or identified during review of the work center records. Contractor shall develop, update and/or maintain accurate, complete, and readable work center records as listed below:

1.3.15.1. Maintenance Support Plan (MSP).

The MSP shall enable the scheduling and tracking of preventive maintenance actions on Contractor-maintained equipment. Electronic copies shall be provided to the QAP and CA within 30 calendar days after period of performance begins. When changes occur that affect the plan, revisions shall be submitted within 10 work days after the effective change (e.g. modification adding equipment) unless otherwise requested by the CO (e.g. with the proposal to add new equipment to maintenance). The Government will review and approve, or provide the Contractor with required corrections. Changes may be implemented only after CO approval. The MSP shall contain as a minimum: a schedule of PMIs due on each piece of equipment being maintained (Appendix 5.2) for the life of the contract IAW equipment manufacturer’s recommendations; and specific maintenance tasks to be performed on each system.

1.3.15.2. PMI Records and Malfunction Report.

PMI records shall, at a minimum, contain: the date and time inspection was performed; a short description of inspection conducted; malfunctions or problems annotated on record with equipment data, serial number, etc.; the corrective action taken by the Contractor and the initials of the technician performing the inspection.

1.3.15.3. Maintenance/Repair Logs (e.g. O&M actions, trouble tickets, etc…).

Contractor shall establish and maintain an accurate and legible BTS Maintenance/Repair Log to show all maintenance and inspections (other than PMIs) performed during each 24-hour period as a result of trouble report actions or scheduled/unscheduled outages. The log shall be initialed by the BTS Manager and shall include, as a minimum, initials of the person reporting a discrepancy; time a discrepancy was reported (start time); short description of the discrepancy (reason for scheduled/unscheduled outages); identification of the customer/user by station line affected (telephone number or circuit number); location of equipment (building and room number, etc); time a technician(s) was dispatched; time discrepancy was corrected (stop time) and annotation of log with the person or office contacted to provide status information; corrective action(s) taken; and restoration priority (emergency, priority, or routine outage(s)).

1.3.15.4. Manhole, Handhole, and Building Terminal Inspections.

The Contractor shall maintain manhole, handhole, distribution pedestal terminal, and building terminal inspection records as specified in PWS Sections 1.3 and 1.4. The Contractor shall update the CVC database with pertinent CFD information gathered during the inspections. The record shall be available for inspection and analysis by the Government. If other electronic documentation is implemented, Government access shall be granted to vendor databases, storage media, or files.

1.3.15.5. Cable Installation/Repair Test Results.

Contractor shall furnish a cable installation/repair test results report to the QAP within five work days after the installation or repair of an outside plant cable. The report shall be provided by electronic transmission. The data shall be capable of being printed on 8 ½ inch standard-size paper. The Contractor shall identify all acronyms, codes, abbreviations, signs and symbols and retain the same format for all subsequent submissions. Graphic and pictorial may be used to illustrate. The report shall, at a minimum, contain the purpose of test/inspection; complete identification of item tested/inspected and test equipment used; complete description of the physical set-up (e.g., item, facility, and equipment used); complete description of procedures used; copy of results/analysis; actual recorded data (e.g., instrument readings) ( if extensive, provide as an appendix); conclusions and recommendations; and authentication of results and acceptability. The Contractor shall update the CVC database with pertinent CFD information resulting from installation or repair.

1.3.15.6. Communications and Information Systems Installation Record (CSIR).

1.3.15.6.1. The Air Force is in the process of developing and implementing the Cyberspace Infrastructure Planning System (CIPS) Visualization Component (CVC). It changes the method of developing, maintaining, and editing information historically contained in installation drawings (CSIRs) from a Computer Aided Drawing and Design (CADD) process to a Geographic Information Systems (GIS) process that interfaces with the Geobase initiative and provides an Air Force portal accessible, enterprise-wide database structure suitable for storing, visualizing, editing, and analyzing base-level communications and information systems infrastructure.

1.3.15.6.2. Contractor shall produce, update, and post changes to drawings, plant records or documents using Government provided forms, software and web browser applications. Contractor shall load, edit, update and maintain CSIR information, for the outside plant, in the CVC database IAW AFI 21-404. Contractor shall transfer to the CVC database all pertinent outside plant CFD information from administrative and maintenance CSIR, Legacy CSIRs, work orders, inspection reports, as-built and as-installed marked-up drawings, and GPS services that are produced as a result of the Contractor’s operations. The Contractor shall update the CVC database with outside plant information from as-built drawings or other pertinent documents or electronic data pertaining to work done by third parties (organic or contractor) when tasked through the work order process. A separate pre-priced SLIN/PID shall be use for conversion of third party as-built drawings, document, or electronic data information. Contractor is responsible for verifying Contractor entered information, accuracy and completeness. Contractor will use the CVC Viewer/Editor to update the CVC by opening and utilizing Live Direct Edit Sessions. During the edit session the contractor will update CVC with as-built information or with information transcribe from shape files produced in accordance with Appendix 5.8. When the update is completed, the contractor will close the session and notify the CISR Manager that the session edit is ready to be approved. The CSIR Manager will review the Contractor’s edit session and approve or reject each Contractor’s Live Direct Session Edit by checking each feature added during the edit session. The CSIR Manager will approve and merge or reject each promoted O&M Workspace. The Contractor shall coordinate with the Base CSIR Manager, and develop and maintain CSIR IAW AFI 21-404, AFI 33-101 and instructions published at the CVC accessible website: https://cipsaf.tinker.af.mil/cips or search for CIPS at the Air Force Portal.

1.3.15.7. Global Positioning System (GPS) Service Data.

This is only applicable when Appendix 5.8 and CLIN X008 are included. Contractor shall collect, update and maintain the Communication Feature Data (CFD) and use the data to update the location and attributes of communication features in the CVC database in accordance with 1.3.15.6 and Appendix 5.8 (for any GPS requirement).

1.3.15.8. Scheduled (Outages) / Service Interruption Records.

Contractor shall maintain records of all scheduled interruptions and shall include the reason for the interruption, authorizations, action taken, equipment or lines affected, and dates/times of coordination and restoration.

1.3.15.9. Switching System and Inside & OSP Equipment Operational Records.

Contractor shall retain reports on site, and make available for QAP or CO/CA review at any time.

1.3.15.10. CLIN/PID Utilization Report.

On a monthly and cumulative basis, Contractor shall produce and maintain an electronic record of the CLINs/SLINs/PIDs, descriptions, and quantities used under the contract, excluding price information. Contractor shall submit this report to the QAP monthly. When subcontractor effort is used, Contractor shall identify individual material components to accomplish the job and sub-Contractor labor quantity as a lump sum number of hours.

1.3.15.11. AF Logistics Support Spares Records (Inventory).

Contractor shall maintain and update the AF Logistics Spares records in the on-site work center. Records include spares inventory list and spares replacement log. Spares inventory list shall include, as a minimum, Product Engineering Code (PEC), serial number, description, quantity, and vendor. Spares replacement log shall include, as a minimum, name of calling and called personnel, time, requesting description, Material Return Authorization (MRA) number, equipment item’s PEC and serial number, shipping date, and material return date.

1.3.15.12. Contractor-Furnished Hazardous Material.

Contractor shall provide this report when bringing or using hazardous material on Government facilities. Contractor shall provide the QAP with this report electronically not later than 30 calendar days after contract award and quarterly thereafter (December, March, June, and September). The report shall consist of the following:

· Section 1, General Information. This section shall contain: Contract number; contract performance period; Contractor's name; date of report; name and phone number of on-base Contractor point of contact; emergency phone number; and address or physical location of the Contractor’s on-base field office. The contractor provides this information to the QAP (97 CS/SCXT).

· Section 2, Product Information. This section shall contain: product nomenclature; product trade name; product part number; manufacturer’s name and address; physical location(s) of on-base usage and storage; description of how product is used; justification for use.

· Section 3, Usage/Storage Amount. This section shall contain: unit of measure (e.g., gallons, quarts, pints, fluid ounces, pounds, other (specify); amount brought on installation; amount used during reporting period; amount stored; amount removed; and signature of responsible Contractor.

1.3.15.13. Equipment Inventory Records.

Contractor shall review the list of equipment (Appendix 5.2) and prepare an update of equipment inventory for equipment installed or removed via contract modification or the work order process. The report shall include all assemblies of the equipment configuration, which would be logically disassembled from the total configuration for the purpose of packing and shipping. The inventory shall be formatted on the report in the same manner as in Appendix 5.2. The report shall be continually updated as changes occur and submitted to the QAP, CA, and STEM B electronically annually not later than the last work day of August when a change is being negotiated that affects Appendix 5.2.

1.3.15.14. Telecommunications Management System (TMS). The Contractor shall perform daily record updates using the TMS employed at the base. Some updates may require the Contractor to manually enter the data upon completion of individual work orders or record changes. The Contractor shall complete record updates within two duty days after the circuits/service have been installed/relocated/disconnected or changed. The Contractor shall provide TMS-generated records upon request by the QAP, CA/CO, or STEM-B. The TMS currently in use is NetPlus, and use of the following modules is mandatory:

Account Codes Connectivity Item Codes Work Orders Billing Directory Assistance Trouble Tickets Subscriber Line Maintenance

1.3.15.15. Work Order Records, Including Warranty Records.

Contractor shall provide service order reports upon request from the QAP. Contractor shall produce and maintain work order records. The Contractor shall update work center records within two business days after completion of a new task or work order. All physical records shall be retained and be available locally (on-base) for review or use by the CSO, CA, and QAP. If electronic media is used, the Contractor shall make provisions for Government access to databases, servers, media, or other documentation. The Contractor shall update all errors found or identified during review of the work center records. The Contractor shall maintain or produce all work center records that are affected by the work order effort.

1.3.15.16. Cable Pair Assignment Records.

Contractor shall maintain cable pair assignment records in computerized format using TMS and provide to QAP upon request.

1.3.15.17. Traffic Measurement Records

The switch-generated report shall be used to satisfy this requirement as needed. The report shall contain an analysis of the traffic measurements which includes a trunk traffic summary and individual analysis of each trunk group. Printed report shall be provided to the QAP on an as-needed basis, not more often than semi-annually.

1.3.15.18. System Capacity Records.

Contractor shall produce system capacity reports upon QAP request via TMS.

Semi-Annual System Capacity records A) outside plant cables B) building records Each cable and terminated cable count, type of cable, number of conductors used, bad, and spare

Quarterly System Capacity records:

1) Total line ports and line ports used

2) Line port type (analog/digital/ISDN/etc.) and total used

3) DS-1 digital trunk ports: total ports used and available

1.3.15.19. System Security Audit Report.

Contractor shall maintain an electronic weekly user event log that contains, at a minimum: the number of logins (remote and local); number of login attempts (remote and local); password changes; and/or any critical table modifications including new user accounts as allowed by the switch.

1.3.15.20. Quality Control Plan (QCP).

Contractor shall develop and maintain a highly effective QCP for all services provided under this PWS. The QCP shall be delivered to the QAP and the CO, electronic format acceptable, within 30 calendar days of contract award. The QCP shall remain in effect during the term of the contract (including any option periods if exercised). Contractor shall retain the QCP on site and make it available for Government review upon request. Contractor shall provide any changes to the QCP to the CO at least ten days prior to implementation for review and approval. The Contractor’s Quality Control Plan (QCP) shall reflect depot-level Contractor logistic support, centralized maintenance and remote monitoring from the I-NOSC and refrain from relying on Government QAPs as a means to ensure their own quality control.

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1.4. Work Orders.

The Contractor shall comply with the following requirements. Examples of work orders include, but are not limited to, future equipment purchases, installations, removals, or relocations. Additionally, it may include installation or removal of cables/transmission media as required for new requirements, and follow-on O&M of these equipment items/media, including those performed using Time & Material (T&M) CLINs/SLINs/PIDs. The QAP will be notified of any installation found to be incomplete or not installed according to industry standards. The Contractor shall maintain the installed infrastructure and will not be held responsible for completing third party installations or bringing third party installations up to industry standard unless so directed by issuance of a work order or contract modification. Contractors are urged and expected to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. This is at no change in price to the work order. In no event shall failure to inspect the site constitute grounds for a claim after performance begins on the work order.

1.4.1. Work Order Procedures.

1.4.1.1. The QAP will prepare work orders for pre-priced items using TMS and DD Form 1367, Commercial Communications Work Order or equivalent form. If necessary, the Contractor shall walk through the proposed work site to ensure understanding of the work to be performed, See FAR 52.236-2 (Site Investigation). This is not the same as a technical solution. The Contractor may be accompanied by Government personnel. Authorization to deviate from pre-priced (competed) PID items requires appropriate justification, price support (See FAR 15.4) and Contracting Officer approval (or QAP if CO has formally delegated to an individual and cumulative T&M effort does not to exceed the amount specified on the delegation letter; )see also item descriptions within the schedule of the basic contract.

1.4.1.2. All work orders issued hereunder are subject to the terms and conditions of the contract. In the event of conflict with any work order, the contract will take precedence. Refer any disputes concerning work orders to the CO within 24 hours, or two hours for emergencies. In the case of misunderstanding or concern, the Contractor does not have the right to reject work orders. Should a dispute occur, the Contractor shall continue work while elevating to the CO for direction/resolution.

1.4.1.3. Work orders will normally be accomplished during normal duty hours; however, occasions may arise that require work to be accomplished outside of these hours. The Contractor shall be responsible for covering such situations with adequate personnel and completing the work within the stipulated time; overtime premiums are not authorized to the contractor. Premium pay per appropriate labor law is included within the pre-priced items for work orders (see also PWS paragraph 1.1.1).

1.4.2. Work Order Classifications.

The QAP will classify work orders as routine, priority, or emergency. The QAP is authorized to reclassify/reprioritize work orders without cost before work commences. The Contractor shall comply with the time limits listed below from the time of receipt of the work order. However, exceptions to time limits may be allowed, with the written approval of the QAP or CO, with appropriate justification. Failure to obtain materials due to supplier delay is not typically considered an adequate reason for an extension. All cable cut repairs shall be classified as emergency unless determined otherwise by the QAP.

Routine. Complete within five duty days Priority. Complete within three duty days

Emergency. Respond within two hours and complete work as soon as absolutely possible upon approval. Material and/or labor expedition may be required and additional payment is authorized using T&M CLINs if required, and approved by the QAP or CO in advance. Initial notification may be provided to the Contractor verbally, with written request following within two hours. The Contractor will keep the QAP apprised of emergency work order status.

1.4.3. Required Information on Work Orders.

Work orders placed under the contract will contain the following information, consistent with the contract terms:

· Date of preparation.

· Contract number, Task Order number, and work order number.

· CLIN/SLIN, description, quantity ordered, building number, room number, contract unit and extended prices, as well as total Not To Exceed (NTE) price.

· The work order priority and established completion time.

· Statement “Davis Bacon Act Applies…___Y or ___N ____(Contractor Initials)”

· Changes to work orders, as permitted by the terms within this PWS, shall reflect mutual agreement by attaching supporting documentation; signatures of the QAP and Contractor; and dates of signatures.

· When complete, a stamp or other text block indicating customer acceptance, contractor initials and dates of completion for work and applicable work center records.

· Any other pertinent information.

· .Include the statement “Invoice Work Order Against Funding SLIN _____” prior to work order approval (do not use “x” placeholders, e.g. x011AA on work orders)

1.4.4. Work orders subject to the Davis Bacon Act.

The QAP is authorized to place work orders directly with the contractor for all CLINs/PIDs except those including T&M (see following paragraph). The Contractor shall identify work orders where the DBA applies on the face of the work order. Work orders using CLINs x005-007 and x009-x010 may be subject to DBA dependent upon work effort to be performed. A copy of all DBA work orders shall be forwarded to the CA when approved, changed, and also when completed.

1.4.5. Work orders for Time and Materials (T&M) CLINs X009 and X010.

Work orders for T&M shall be approved by the CO regardless of dollar value, unless delegated in writing by the CO. In addition to the requirements of subparagraph 1.4.1.4, work orders for jobs under CLINs X009 and X010 shall identify the labor categories and rates from the Pricing Table (Contract Attachment 1), the estimated period of time required to accomplish the job, the materials estimated to complete the job, and a total not-to-exceed (NTE) price for the job. The Contractor shall provide backup documentation to support price reasonableness (best value to the Government) for work orders with CLIN X010 (Materials) IAW FAR 15.4 with the work order forwarded for approval. CLIN X010 items may be included as a total CLIN price on the work order; but then a separate material list that includes descriptions, quantities and destination price information (price, shipping, G&A, etc…) must be submitted with the work order for approval. After work order completion, the QAP and Contractor’s BTS manager will initial the work order to verify actual amounts and types of materials used. Copies of the documentation specified in Federal Acquisition Regulation (FAR) 52. 232-7 shall be provided to and retained by the QAP. The Contractor shall annotate actual hours and labor categories on all completed work orders. Payment will be made IAW FAR 52.