Questions_and_Answers_FA865225R0002.docx
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- Solicitation number
- FA865225R0002
About this file
This document is a Questions and Answers file for a Sources Sought notice (Solicitation Number: FA865225R0002) related to an Air Force Research Laboratory (AFRL) IT administration contract. The Q&A clarifies key details about predecessor contracts, which include multiple ServiceNow-related support efforts such as EBS Support, ServiceNow Subscriptions, and Enterprise RDT&E IT Support. The government seeks industry feedback on consolidating IT administration services across network, system, endpoint, database, and application administration, with a specific focus on migrating ServiceNow instances into a single IL5 environment and obtaining sustainment best practices for the Digital Laboratory Environment (DLE).
The Sources Sought notice invites industry responses by 5 September 2025 at 1:30 PM Eastern, with submissions limited to 5 pages including a capability statement and past performance examples. The primary objectives are to improve service delivery, reduce total cost of ownership, and strengthen security posture by unifying IT administration currently managed across fragmented offices. While no contract will be awarded through this notice, the government is seeking detailed technical feedback on scope, deliverables, performance metrics, staffing requirements, and potential innovative service delivery models from potential contractors.
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Other files
| File | Type | Posted |
|---|---|---|
| Questions_and_Answers_FA865225R0002.docx | DOCX document | |
| Questions_and_Answers_FA865225R0002.docx | DOCX document | |
| Questions_and_Answers_FA865225R0002.docx | DOCX document | |
| Questions and Answers_FA865225R0002.docx | DOCX document | |
| DCD IT Admin Contract PWS (DRAFT).docx | DOCX document |
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Questions and Answers – Sources Sought – FA8652-25-R-0002
Q1. Are the below considered predecessor or current contracts?
FA239622D0003 - EBS Support and Development FA239624FB242 - AFRL ServiceNow Subscription FA945324FX023 - ServiceNow Purchase or Renewal FA945324FX026 - ServiceNow IL5 Migration and Integration Hub FA239624FB041 - ServiceNow Software Licenses and Installation FA239625FB041 - AFRL RQ and RX ServiceNow Bridge Contract FA239624PB051 - Enterprise RDT&E IT Support (ERITS) Are there are any others?
A1. Yes, the scope of this anticipated effort under this source sought does include the contracted support efforts under the vehicles listed above. The Government wants industry to understand that while it does intend support for ServiceNow under this new vehicle, it does not intend for the purchasing of ServiceNow licenses to be in scope. In addition, AFRL has current contracted support for the Digital Laboratory Environment (DLE) under this vehicle FA8750-25-F-B015; however, the entirety of scope under that order is not anticipated for this potential new effort, only the DLE support portion.
Q2. Are there specific areas of the PWS where industry feedback would be most valuable for refining the final requirements?
A2. Not at this time. Seeking general feedback for clarity or if additional information is needed to capture scope.
Q3. For the ServiceNow-related tasks, should feedback focus more on sustainment or on migration/integration into IL-5 environments?
A3. Feedback specifically on migration/integration into a single IL5 ServiceNow environment would be particularly helpful. AFRL is undergoing an effort to consolidate all ServiceNow instances into a single enterprise offering. A focus on bringing folks into compliance with best practices would additionally be helpful.
Q4. For DLE, would you like to see industry recommendations on toolset expansion or primarily on sustainment best practices?
A4. Primarily seeking sustainment best practices but also interested in toolset expansion.
Q5. Are there transition risks or cost drivers you’re particularly interested in seeing addressed?
A5. Typical risks, including capture of existing workforce, providing a transition plan/period to migrate responsibilities to new staff/leadership, etc. No additional details on cost drivers.
File details come from the government source that posted it. Updated .