RFIs Round 2 _ Dated 14 Jan 26.xlsx
XLSX spreadsheet 37 KB Posted
- Attached to
- NMUSAF Custodial Contract
- Solicitation number
- FA860126R0001
About this file
This file is a comprehensive Request for Information (RFI) document for the National Museum of the United States Air Force (NMUSAF) Custodial Services contract, solicitation number FA860126R0001. The procurement is a 100% small business set-aside for comprehensive custodial services covering approximately 1.26 million square feet across multiple buildings, including daily cleaning, snow and ice removal, special event cleaning, and window services. The contract will be awarded on a Lowest Price Technically Acceptable (LPTA) basis, with proposals due by 28 January 2026.
Key details include a follow-on contract from the previous incumbent contract FA860121C0005, estimated at 17 special events per year and up to 12 snow removal events. Services encompass cleaning aircraft displays, exhibits, hangars, restrooms, and public spaces, with specific requirements for dusting, floor maintenance, and limited window cleaning. The contract will be firm-fixed price, with monthly billing, and requires contractors to provide their own equipment and supplies. The government estimates approximately 1 million museum visitors annually and will provide limited on-site storage and access, with DBIDS card requirements for personnel accessing the facility.
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Questions, DATE
| WRIGHT PATTERSON AFB, OH - SOLICITATION FA860126R0001 QUESTIONS | |||||
| Question Reference, and/or Statement Number | Questions | Government Answers to Questions | Contractor Response to Gov't Answers and Follow-up Questions and Comments | Government Answers to Questions | |
| 1 | We would like to know if this is a brand new contract OR if there is (was) an incumbent performing these services. | This is a follow on contract. | |||
| 2 | If not brand new, could you please provide the current / previous contract number? | FA860121C0005 | |||
| 3 | Is this solicitation intended to be a new requirement, or is it a follow-on/renewal of an existing contract? | This is a follow on contract. | |||
| 4 | If it is a new requirement, has funding been identified for this effort, and if so, is the Government able to share an estimated budget range? | Yes funding has been identified. Government estimates are not disclosed to offerors. | |||
| 5 | If this is a follow-on, would you be able to share the prior contract number and total contract value? | FA860121C0005. Further requested information is available to the public and offerors are responsible for researching. | |||
| 6 | Are there any expected changes to the scope of work compared to the prior requirement? | No | |||
| 7 | The solicitation indicates to provide relevant past performance experience equivalent to 825,000 SF annually, however; the total SF of cleaning for this SOW appears to be in the vicinity of 105,000SF per month, or cumulatively approx 1.26 MSF per year. Is the intent to show monthly cumulative square footage cleaned per year as past performance? | Offer can provide monthly or annual totals in their proposal. | |||
| 8 | Will the Government provide any on-site storage facility or areas for storage of ice/snow removal materials and/or equipment, or is the contractor expected to mobilize required equipment and/or materials per snow event? | Refer to Attachment 1 sections 3.1, and 3.1.1. | |||
| 9 | Will the contractor have to be escorted into any of the areas included in the PWS, or will the contractor be able to get employee clearance for access into required areas? | Escorts are not requried, personnel will be issued keys/key cards. | |||
| 10 | Will the Government provide on-site parking for contractor employees, and will there be on-site storage/office space for the contractor for custodial operations? | Parking is provided for employeees. Refer to Attachment 1 sections 3.1, and 3.1.1. | |||
| 11 | Please advise if there are any recommended prime contractors or teaming arrangements for this requirement, or if you are able to share information regarding subcontracting opportunities. | This is a competitive soliciation, set aside for small businesses. The government does not provide recommendations. | |||
| 12 | Please clarify if there is a current CBA in place, if so please post/share the documents to allow for a level playing field for all participants. | This requirement is not subject to a CBA. Please reference the clauses and provisions in the solicitation regarding Service Contract Labor Standards and the wage determination included in the posting. | |||
| 13 | Regarding the submission requirement that the 'entire proposal must be contained in a single e-mail not exceeding 15MB': Given that mandatory attachments may cause the total file size to exceed 15MB, will the Agency accept proposals split into multiple sequential emails (e.g., Email 1 of 2, Email 2 of 2), provided all are received before the deadline? | Yes. | |||
| 14 | The SF 30 has not yet been posted, please post this form or please remove this from the required documents | Per attachment 5, paragraph 4.b.ii. "Provide signed copies of the Standard Form (SF) 30, Amendment of Solicitation/Modification of Contract for all amendments to the solicitation, if applicable." An SF30 will only be posted in the event of an amendment to the solicitation. Requirement to include any SF 30s will not be removed. | |||
| 15 | The PWS indicate sidewalks, steps, landings, ramps, and entrances. Please confirm that no parking lots or large vehicular areas requiring heavy trucks or plows are included in this scope of work | Parking lots are not included. | |||
| 16 | Where specifically should removed snow be deposited (e.g., specific lawn areas or designated 'push' zones)? Please clarify the preferred deposit locations to avoid blocking drainage or emergency egress | Snow should be deposited on the grass area off the sidewalk to avoid blocking drainage or emergency egress. | |||
| 17 | Please confirm that the contractor is not required to haul snow off the property unless specifically requested as an additional service | Hauling snow off property is not included in this requirement. | |||
| 18 | Will the contractor pre-treat surfaces with brine or salt before a predicted storm to prevent ice bonding, especially for the 07:00 deadline buildings? | The government does not require pre-treatment before storms. Therefore, if the contractor chooses to perform pre-treatment, it is at their own discretion with no additional cost to the government. | |||
| 19 | If it continues to snow after the 07:00 or 09:00 deadlines, what is the protocol for returning to maintain clear pathways during business hours? | Protocol for continual snow remvoal is at the discretion of the contract awardee refer to Attachment 1 Section 1.4.1 for snow removal requriements. | |||
| 20 | How does the contractor handle repairs for damage to sod, curbs, or landscaping caused by shovels or blowers during the season?. | The contractor is only responsible for sidewalks; therefore, damage to sod, curbs, or landscaping should be minimal. However any damage shall be photographed and reported to the COR. | |||
| 21 | is there a requirement for "Active Storm Maintenance" If snowfall continues after the 07:00/09:00 deadlines, what is your interval for returning to keep paths clear (e.g., every 2 hours or every 2 inches)? | Protocol for continual snow remvoal is at the discretion of the contract awardee refer to Attachment 1 Section 1.4.1 for snow removal requriements. | |||
| 22 | Attachment 1 PWS, page 15 , paragraph 4.2 references building # 2009, is that intended to be 2009? If not, please provide additional information about 2009. | Building number should be 20009, Attachment 1 corrected and republished. | |||
| 23 | The unit of issues is each (EA) however, Column I has Monthly price. Is it intended that this be a per occurrence price for Snow removal and billing at the end of the month for the amount of times snow removal is preformed? Does the contractor have the ability to invoice after each occurrence? Or is the agency looking for a flat monthly rate to cover anticipated costs for snow removal and amortized at the flat rate and billed equally each month? | Flat monthly rate to be billed at the end of each month. | |||
| 24 | Excel Reference: Row 0002, Daily Facility, Restroom, and Lactation Room Cleaning (Museum Campus), Column E is the SF per Occurrence of 780,412.63 if you use the multiplier of (column F) 4.3 would equal that square footage with 1 occurrence per week. | Multipler is incorrect and should reflect 30.3 (daily service), Attachment 2 corrected and republished. | |||
| 25 | Because this multiplier significantly impacts the estimated square footage and total pricing, could you please clarify which requirement should take precedence for the final bid? 1x/Day typically uses a multiplier of 260 (5 days/week) or 365 (7 days/week). In this case 362 days. | Multipler is incorrect and should reflect 30.3 (daily service), Attachment 2 corrected and republished. | |||
| 26 | How is the per occurrence sq ft totals calculated? What areas are included in this per occurrence square footage? | Per occurrence refers to the total square footage cleaned during each scheduled service. Refer to Attachment 1, Appendix C, and Attachment 3 for the areas included. | |||
| 27 | Regarding the Pricing Excel file, we noticed that while Section Supplies or Services & Prices or Costs (solicitation document) requests a flat monthly price (FIRM FIXED) and Column I is labeled for a monthly price, columns E, F, G H are based on square footage x occurrences for monthly and annual totals. Since these columns may result in discrepancies that do not align with a flat-fee model, could you please clarify if the flat monthly price is the primary evaluation metric and if the square footage columns should be considered optional or illustrative only? | Columns E, F, G, and H show the estimated square footage per occurrence, as well as the monthly and annual totals for reference purposes only. The monthly price will be used as the evaluation metric. | |||
| 28 | What portion of this building / area is part of daily and which is part of level 2? | Refer to Attachment 1 Appendix C, and Attachment 3. | |||
| 29 | Please provide the square footage for daily services and what is the square footage of areas that are Level 2 services at this location. | Refer to Attachment 1 Appendix C, | Clin 0001 of the Bid Schedule has 50,760.30 sq ft per occurrence for Facility, Restroom and Lactation room Cleaning (Area B). After calculating all the sq ft that is listed in the PWS, it does not add up to 50,760.30. What bldgs / areas does the 50,760.30 sq ft encompass? Building #20489 is listed on Appendix A with a frequency of every 2 weeks and in Appendix B and C for daily cleaning - We see a discrepancy. Please clarify the frequency #20489. | Bid Schedule has been updated, areas covered are 20004, 20005, and the monthly cleaning of the restrooms in 20001, and 20009. Appendix B has been corrected, bldg. 20489 is cleaned daily. | |
| 30 | Does the required aircraft cleaning require top to bottom of the aircraft? | Yes | |||
| 31 | Can we divert our regular staff labor for snow removal | The government only provides the required services (PWS) and does not dictate how the contractor should staff. Staffing decisions are at the discretion of the contractor to meet the requirements outlined in Attachement 1. | |||
| 32 | Where is Area B, Building 2604OHPR - the salt barn located? (Distance from hangers) | The salt barn is 5 miles from the Museum Campus | |||
| 33 | Based on prior years, historical information and anticipated services, What is the square footage of the areas requiring service? How many guests are expected? Are "porter type services" to stay on-site during the event for restroom refreshes, or is this strictly a post-event cleanup? Are these planned for Week nights or weekends? Would any events be on holidays? | Square footage, attendace and days varies based on the event. Staff is to be on site during the event for cleaning as needed. | |||
| 34 | Are regular services required on Saturday and Sunday for building #'s 20485, 20487, 20489, 20494, 20495, 20497? | Refer to Attachment 1 section 4.2. | |||
| 35 | What is the average monthly / annual headcount of Museum staff assigned to each building, and what is the typical daily physical occupancy rate? | Museum staff assigned varies based on multiple factors such as season, events, time of day, number of volunteers. There is no accurate estimate. | |||
| 36 | What is the average number of visitors per month? Per year? | Est 80K per month 1M per year. | |||
| 37 | How many individual staff members are on the current roster, under the current custodial contract? | The government only provides the required needs and does not dictate how the contractor should staff. Staffing decisions are at the discretion of the contractor to meet the requirements outlined in Attachement 1. | |||
| 38 | What is the last day to submit questions? | Last day to submit questions will be indentified via SAM when the government has determined that questions have been sufficiently answered. | |||
| 39 | Based on Attachment 3 drawings, can you confirm that only the highlighted and labeled areas area included in the cleaning scope? | Building numbers 20001, 20004, 20005, 20009 only areas labled with room sizes are to be cleaned. All remaining facilites all areas except the No Service areas are cleaned. Refer to Attachment 3, Floor Plan Key. | |||
| 40 | Per the PWS Service Summary, are the cleaning frequencies shows in Appendix A and B still accurate for all buildings? | Yes. | |||
| 41 | According to the PWS, are there any areas currently identified as “No Service” that may become active during the contract period? | No. | |||
| 42 | For lactation rooms noted in the PWS, can you confirm the current locations and access procedures? | Refer to Attachment 1, Appendix C. Upon contract award, the awardee will receive the door access codes for the Lactation Rooms. | |||
| 43 | Regarding daytime custodial upkeep listed in PWS 1.3.6, can you confirm expected staffing presence during museum open hours? | The government only provides the required needs and does not dictate how the contractor should staff. Staffing decisions are at the discretion of the contractor to meet the requirements outlined in Attachement 1. | |||
| 44 | Based on the staffing methodology required in PWS 4.19, are there preferred shift start and end times for daily services? | Refer to Attachment 1, Section 4.1.1 | |||
| 45 | Per PWS 4.18 Key Control, can you confirm how many government-issued keys or access cards will be provided? | Number of keys and cards depends on number of employees. | |||
| 46 | For snow and ice removal areas shown in Attachment 3, can you confirm priority zones and response time expectations? | Refer to Attachment 1 sections 1.4.1. | |||
| 47 | For snow removal and window cleaning can you please provide the name of the current subcontractors? | Subcontractor names will not be provided. | |||
| 48 | Per the Equipment and Supplies requirements in PWS 1.5, are there any restrictions on battery-powered or noise-level equipment? | No. | |||
| 49 | Based on the Inspection and Acceptance criteria, can you confirm how performance deficiencies are documented and tracked? | Deficiences are doucmented on Customer Complaint Forms, and Corrective Action Reports, all documents are sent to the contractor and kept in the contract folder for annual evaluations. | |||
| 50 | Per the Evaluation Criteria, will sample QC inspection forms submitted in the proposal be acceptable for ongoing performance use? | Yes. | |||
| 51 | According to PWS 4.1 and 4.2, can you confirm how services are handled during federal holidays or base closures? | Refer to Attachment 1, Section 4.1 and 4.2. | |||
| 52 | Per PWS 4.20, can you confirm the process for modifications if square footage or facility use changes? | For increases OR decreases in square footage for cleaning, there's a 5% variance permitted before an adjustment to price is made. The baseline for the variance is the square footage at award of the base contract. | |||
| 53 | Per PWS page 27 the Cleaning Level Daily Restrooms, Hard Floors, Carpet/Hard Floors are not summed accurately. | PWS Corrected to reflect updated numbers. | |||
| 54 | A wage determination was attached to the bid documents, but there was no Collective Bargaining Agreement (CBA) attached. Please confirm that there is no applicable CBA and if there is please provide a copy. | This contract is not subject to a CBA. | |||
| 55 | Please clarify if the exterior sides of the glass (towards hangars) are required to be cleaned? (see attached pic 1) | No, these are not part of the requirement. | |||
| 56 | Please clarify if glass over 10’ is required to be cleaned in the elevator. | Refer to Attachment 1, Section 1.4.4 | |||
| 57 | Regarding: Attachment 5, In accordance with FAR 9.104-1(a) and DFARS 232.072-1 Required Financial Reviews, the Contracting Officer will conduct a review of potential contractors’ financial capability or condition in coordination with Defense Contract Management Agency (DCMA). In response to the solicitation, include a copy of the following documents: Section 5, a – h; a. Neither FAR 9.104-1(a) or DFARS 232.072-1 suggest that a prospective contractor be required to provide any of the information in a-h and in fact the DFAR reference addresses this information from a known distressed contractor. It is not most contractors’ normal policy to provide the majority of the information the solicitation is asking for in a-h unless audited. We would kindly ask that you consider allowing contractors to submit a signed letter stating they have the required financial ability to perform all elements of the contract. | While the FAR does not specify the method of review, it is an internal policy to request support from the DCMA experts. These experts have requested those attachments to expedite their review of financial capability. A signed statement does not prove or protect our interests. We are mandated to obtain adequate information to award a contract, but we also recognize that a contractor might not have every item listed in Section 5 a-h. Provide as much information as you can to determine a financial status and allow us to potentially award a contract. | |||
| 58 | Inquiring whether the current cleaning services contract may be available for review, or if you could advise on the appropriate public source or contracting office through which this information may be obtained | We do not provide the contract. If you wish to research and obtain further information, the contract number is FA860121C0005. Access may be available through official data bases such as SAM.gov, USASpending.gov, or by submitting a Freedom of Information Action (FOIA) request (https://efoia.milcloud.mil/palMain.aspx). | |||
| 59 | Regarding the stain glass display (in the attached photo.) Is this to be cleaned, and are there any specifics on what can be used on it? | Dusting only, with a nonabrasive duster. | |||
| 60 | In the separate buildings we did not tour (appx 5 miles away) Is square footage available for those areas, and what type of flooring is in them? | Please refer to Appendix C of PWS (attachment 1 of solicitation). **Please note, distance to buildings may be closer than 5 miles depending on gate access/hours. | |||
| 61 | Washer / dryer on site beside contractor office located in B2. Does that belong to the Museum or the current contractor? | Washer/dryer belongs to the current contractor. | |||
| 62 | What screening criteria is required for staff upon hiring? (background, finger printing, drug screening, specific documentation/identification)? Do you require a standard or adjusted payrate due to being government property? | Screening potential employees is determined by individaul company policy. Refer to Attachment 4 Wage Determination. | |||
| 63 | Will we have key / badge access to the facility / responsible for keys or will this always be maintained by museum security/staff) | Keys/Badges will be issued as needed by museum staff, refer to Attachement 1 Section 4.18 Key Control. | |||
| 64 | I did not get a clean map of where buildings 20001,20004,20005,20009 were located. | On Area B - maps are publically available and can be accessed through the internet. | |||
| 65 | I noticed a LEED plaque when entering hanger 4. Are there any special requirements for this area for the LEED certification? | No. | |||
| 66 | How many elevators onsite are we responsible for? | 5 | |||
| 67 | How many stairwells onsite are we responsible for? | 14 | |||
| 68 | We saw the main janitorial office and one in hanger 4, are there other similar janitorial closets in other hangers? | Yes | |||
| 69 | Are we responsible for cleaning the interior and exterior of the simulators? | No. | |||
| 70 | How are we to reach the tops of the planes and up to 10 feet on hanger walls (ladders or just extendable dusters)? | The government only provides the required needs and does not dictate how the contractor completes each task. | |||
| 71 | Are we responsible for the Museum Director's Office? If so, what is the SQ Ft, and what are the service tasks in this space? | Yes, Refer to Attachment 1 Appendix C, and Attachment 3. | |||
| 72 | There were 2 cars we were informed that only required dry dusting no water and no chemicals in Hanger 3, there is a bike next to them do we use only dry duster on that or can we use water. | Dry duster only. | |||
| 73 | When are we permitted to run floor equipment? | Yes, can only be used when musem is closed to visitors. | |||
| 74 | What hours are we permitted on site after the museum is closed to the public? I see this is a 7 day a week commitment? | Refer to Attachment 1, Section 4.1.1. | |||
| 75 | Are we responsible for the chairs in the Auditorium and IMax? to what extent? | No. | |||
| 76 | In the Atrium do we clean the ATM and work space, tent pop ups and behind the Ticket Booth? | Only the floors in these areas. | |||
| 77 | If there are more than the 17 after hour events as outlined in 1.4.3 may the contractor charge accordingly for additional time? (Period of Performance = 1 year?) | No, the governement will not go over the 17 events per year. | |||
| 78 | What is the current working budget for services? | We do not share budget or government estimates. | |||
| 79 | Do you know the current schedule/hours the current contractor hold? | We do not share contractor business decisions. | |||
| 80 | What is the #1 complaint you have received over the last 12 months? | We do not provide any complaint information for the current effort. | |||
| 81 | After initial quote is provided will any further discussions be held to negotiate or is this solely based on numbers? | There is a potential for discussions if the Government determines discussions are needed, but not guaranteed. However, discussions to negotiate will not be held as this is a competetive source selection and the source decision is based on the Lowest Price Technically Acceptable. | |||
| 82 | When will final decision be made? | Final decision is based on many factors. We cannot provide a firm decision date, but estimate it to be made between March and May. | |||
| 83 | What is the expected time frame for starting services? | Period of Perfromance estimated start dates are provided in the CLIN structure of the solicitation as well as the bid schedule. Please note, these dates are estimates and there is a potential for the start date to be delayed. | |||
| 84 | Are we responsible for surface cleaning FLS equipment such as Stryker Chairs, AED cases, extinguishers and alarm pull cases? | No | |||
| 85 | I believe I read that none of the monuments or statues outside the facility are not our responsibility. Would this include the plaques on the front walk way and the entrance wall of just in the park / lunch shelter area? | The plaques on the front walkway and entrance wall are not the contractor's responsibility. | |||
| 86 | How many exisiting shifts are there? | The Government will not share contractor business decisions. | |||
| 87 | How many employees are on each shift? | The Government will not share contractor business decisions. | |||
| 88 | What is the FTE count of on-site contractor staff? | The Government will not share contractor business decisions. | |||
| 89 | What is the incumbent contract number and value? | FA860121C0005. Offerors may choose to research further information if desired. | |||
| 90 | Has there been any change in scope of work requirements since the last soliciation? | No significant scope changes. | |||
| 91 | Is stripping and waxing required? | No. | |||
| 92 | If stripping and waxing is required, what is the square footage that requires this service? | Floor Stripping is not requried. | |||
| 93 | Is carpet shampooing/extraction required? | No. | |||
| 94 | If carpet shampooing/extraction is required, what is the square footage that requires this service? | Carpet shampooing/extraction is not requried. | |||
| 95 | Do snow removal subcontractors require badging if they are not entering museum? | ||||
| No. | |||||
| 96 | Is there a washing machine and dryer on site? What is the condition? | No, current washer/dryer is owned by the current contractor. | |||
| 97 | For Key Control- Who provides the lock box for contractor keys to the janitorial office, janitorial closets, etc.? | Contractor is to provide their own lock box. | |||
| 98 | Attachment 1-PWS 1.4.1- Snow and/or Ice Removal; Can government provided salt be used for the sidewalks? | Yes. | |||
| 99 | Attachment 1-PWS 1.4.1- Snow and/or Ice Removal: Can the contractor pre-treat the parking lots/sidewalks to prevent the snow/ice from freezing tot eh ground and therefore making it difficult the push/remove the snow? | Yes. However, the government does not require pre-treatment; therefore, there will be no additional cost to the government if pre-treatment is performed. | |||
| 100 | Attachment 1-PWS 1.4.1- Snow and/or Ice Removal: Please provide a map on where snow piles are authorized. | Snow shall be cleared from the sidewalks and entrance areas and pushed onto the grass. | |||
| 101 | Attachment 1-PWS 1.4.3- Special Events Cleaning:Please describe the type of services are provided for the 17 after-hours event cleaning. | Trash removal, restroom cleaning, and spill clean-up. | |||
| 102 | Attachment 1-PWS 1.4.3- Special Events Cleaning: What CLIN should the price for the 17 after-hours event cleaning be placed? | CLIN 0001 | |||
| 103 | Attachment 1-PWS 1.4.3- Special Events Cleaning: Should there be a separate CLIN for the 17 after-hours event cleaning? | No. | |||
| 104 | Attachment 1-PWS 1.4.5- Atrium Window Service: What is the height from the floor to the atrium windows? | Est. 60 feet, historically contractor has rented a 60 foot boom lift. | |||
| 105 | Attachment 1-PWS 3.1- Contractor Storage: PWS says that government will provide office and storage space that is approximately in building 20489 and other Janitorial closets. Where are the janitorial closets located throughout the facilities? | Closets are located in different areas thought the buildings, size varies. | |||
| 106 | Attachment 1-PWS 4.2- Federal Holidays: Are days deemed as holidays by the President to be included in the holiday chart? Do government personnel go on stand down during these windows? | No, days deemed as holidays by the POTUS are not included in the chart. Limited government personnel will be on side. Refer to Attachment 1, Section 4.2 for museum closings. | |||
| 107 | Attachment 1-PWS 4.5- Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle passes: How long does it take for employees to get a base access badge? Will the employees also need a CAC? | Process takes 48-72 hours, no CAC is required individuals who need Area B access will be issued DBIDS cards/paper passes until a DBIDS card can be issued. | |||
| 108 | Attachment 5- Instructions to offers, Part II Price Proposal Sections A-H: This is an exhaustive list to show proof of financial capabilities. Can this be reduced by showing proof of line of credit? | see response to Question 57 | |||
| 109 | Attachment 1-PWS 1.4.2- Emergency Cleanups: PWS states “Emergency cleanup service shall be provided seven (7), if required.”. Please clarify “seven” of what? | 7 days a week, Attachment 1 updated. | |||
| 110 | Attachment 1- Appendix C: To align with the bid schedule and calculate price- pleases advise which buildings are are considered Area A. | There are no facilities on Area A. | |||
| 111 | Attachment 1- Appendix C: To align with the bid schedule and calculate price- pleases advise which buildings are are considered Museum Campus. | Refer to Attachment 1, Appendix A, and B. | |||
| 112 | Attachment 1- Appendix D: What is the highest height of the lights that have to be cleaned? | 15 feet | |||
| 113 | Does the government have its own janitorial staff that works alongside contractor janitorial staff? | No. | |||
| 114 | If the government has its own staff that works alongside the contractor staff, please describe the daily intearaction. | The government does not have custodial staff employees. | |||
| 115 | a. What is the current Contractor Name and contract number? b. What is the current term on the existing contract? c. What is the current annual contract amount? | FA860121C0005 - PoP ends 31 March 2026, with an optional extenion up to 6 months. It is the responsibility of offerors to do further research. | |||
| 116 | Are there changes to the Scope of Work in this solicitation in comparison the current contract with the incumbent contractor? | No significant changes | |||
| 117 | How are the building numbers listed on the PWS associated with the Hangar number? | Refer to Attachment 1, Appendix C. | |||
| 118 | What is the approximate number of visitors to the museum each day? | Estimated 2,000. | |||
| 119 | Is subcontracting allowed for Window Cleaning? | Yes. | |||
| 120 | Can propane equipment be used for floor work inside the museum? | No. | |||
| 121 | Is the NASA and cafeteria areas that are not apart or the scope included in the total square footage originally provided? If so, can you provide the Square footage of those areas so they can be removed from our biding calculations? | Areas are not included in the Square Footage provided. | |||
| 122 | Can you provide the Square Footage of the Seasonal Area in Hangar 1 and confirm which season this area is open? | There is no sesonal areas in hanger 1. | |||
| 123 | Are there dumpsters for trash and recycling to collect trash already on site or is the contractor responsible for providing those? | The government provides dumpsters. | |||
| 124 | How frequently is the large theater and auditorium used? | Theater daily, auditorium varies. | |||
| 125 | Approximately how many special events are held each year? | 17 | |||
| 126 | Is low dusting a daily routine? | Refer to Attachment 1, section 2.1. | |||
| 127 | Are the hallways windows leading to the cafeteria included in the window cleaning? | No. | |||
| 128 | are the planes and other displays daily dusting or cleaning? | Refer to Attachment 1, Section 1.3.7, and 2.1 | |||
| 129 | Approximately how high is the atrium windows. | 60 Feet, historically a 60 foot boomlift has been rented. | |||
| 130 | Are the high windows in hanger 1 part of window cleaning? | Which high windows? | |||
| 131 | We understand that the atrium windows are cleaned annually in June but if there are bird droppings or other debris outside of this timeframe, what equipment should be used? | None only cleaned annually. | |||
| 132 | Snow: Can contractor store snow plows or other equipment on-site to expedite snow removal? | Yes. | |||
| 133 | PWS 4.1/4.1.1: To ensure our staffing levels are accurate, could you clarify if your facility requires full janitorial services Monday through Friday only, or if you require 7-day-a-week coverage? | Refer to Attachment 1, section 4.2. | |||
| 134 | PWS 4.1/4.1.1: Are there specific 'quiet hours' or high-occupancy times during the week or weekend that our team should be aware of to minimize disruption? | No. | |||
| 135 | PWS 1.5.1: Is there a designated, secure area onsite where a contractor vehicle can be parked overnight? | Yes. | |||
| 136 | PWS 1.5.1: Are we permitted to keep a golf cart or utility vehicle onsite for staff to navigate the property? | Yes. | |||
| 137 | Appendix B/C, Non-carpeted Floords/Hard Floors: Are there any specialized required chemicals that are needed for the floors? | No. | |||
| 138 | PWS 1.5: Is the vendor responsible for any replacement of batteries for any automated receptacles in the restrooms or other locations? If so what type of batteries and how many per receptacle? | There are no automatic dispensors or receptacles. | |||
| 139 | Are there areas with high-sensitivity surfaces that require anti-static or non-corrosive chemicals | No. | |||
| 140 | Does the facility have any manufacturer-warrantied flooring (e.g., specific luxury vinyl tile or treated stone or special concrete) that requires the use of proprietary or specialized cleaning chemicals? | No. | |||
| 141 | Is the vendor required to clean the flight simulators? | Yes, except the ones in the entrance of hanger 2. The pay to ride simulators are not required to be cleaned by contractor. | |||
| 142 | What building is the gift shop located in? | 20489 | |||
| 143 | Is the contractor responsible to clean gift shop and the gift shop floor? | Only the floors. | |||
| 144 | PWS 1.4.5: Is there an alternate route to get a lift into the atrium (for window cleaning), other than the glass entry doors? | Yes. | |||
| 145 | |||||
| 146 | PWS 1.1.1: In which buildings and areas are the wood floors located? What is the square footage? | The wooden walkway is in hanger 2, that wraps around a display this SQ FT is covered in the totals. | |||
| 147 | |||||
| 148 | Are strip and wax services required under this contract? If so, what is the square footage and frequency of strip and wax requirements? Is the government supplying the wax or the contractor? | No | |||
| 149 | PWS 1.3.7: Do the planes that are displayed on elevated stands require dusting? | Yes. | |||
| 150 | PWS 1.3.7: Is the contractor responsible to clean the tops of the planes? | Refer to Attachment 1, Section 1.3.7 | |||
| 151 | PWS 1.3.7: Will any special equipment be required to clean above 10 feet? | The government does not dictate how the work is to be accomplished, only the requirements that must be completed. | |||
| 152 | Is the IMAX part of daily services? | Yes. | What is the scope of work? | Floors only. | |
| 153 | What building #'s are the Cafeteria, Café and National Hall of Fame? Is the contractor responsible to clean as part of the daily scope of work? Please clarify the scope of work required for these areas, the Cafeteria, Café and National Hall of Fame? | 20489, 20495 these areas are not on contract. | |||
| 154 | In the contract it states that we are required to provide the wax liners and trash liners for the restrooms. Do you have any information on what was used in the past, so I have something to budget off of? | No. Contractor chooses the supply that meets the requirement. | |||
| 155 | PWS Section 1.4 – Periodic Cleaning Services:Please confirm that periodic deep carpet cleaning (e.g., extraction or other restorative methods) is included under Periodic Cleaning Services when required and coordinated with the COR, in addition to routine carpet care described in PWS Section 1.1.2 | Carpet cleaning is not required. | |||
| 156 | Please confirm that period non-carpeted cleaning (e.g., strip, refinish) is included under the Periodic Cleaning Services when required and coordinated with the COR, in addition to the routine non-carpeted floors described in PWS Section 1.1.1 | Floor stripping and waxing is not required. | |||
| 157 | Based on the site visit conducted on 01/06/2025, please confirm whether more detailed or enlarged drawings are available for Hangers 1-4 and the Missile Silo to clearly identify the service locations for referenced in the plans, and provide instructions on where these drawings may be found. As a reference, please see Appendix F-Parking Log, which provides clear examples. | No other drawings will be provide. Offerors may research the NMUSAF for video walkthoughs of the hangers. | |||
| 158 | Please confirm whether the Performance Work Statement (PWS) includes cleaning of aircraft wings and other elevated aircraft surfaces that are fixed in place (not suspended). If included, please specify the maximum working heights, access limitations, and required service frequency. | Refer to Attachment 1, Section 1.3.7. | |||
| 159 | Please clarify whether interior cleaning of display vehicles (e.g., jeeps and other ground vehicles) is included within the PWS, or if the scope is limited to exterior surfaces only. | Exterior surfaces only, except the 2 cars at the entrance of hanger 3 those are open for the public to sit in. | |||
| 160 | Will Government-Furnished Property (GFP) include access equipment such as lifts, scaffolding, or man-lifts, or is the contractor responsible for providing all equipment necessary to meet PWS requirements? | No, lifts are available for use with prior coordination with the Museum. Please do not rely on them being available at all times | |||
| 161 | Please identify any mandatory training, certifications, or fall-protection requirements applicable to contractor personnel performing work at elevation. | No training or certifications required. | |||
| 162 | Are there restricted or approved cleaning agents, tools, or methodologies required due to artifact preservation, aircraft materials, or historical conservation considerations? | No, however all cleaning products must be approved prior to utilization. Please review PWS section 4.6 Cleaning and Restroom Supplies. | |||
| 163 | Please define the required service frequencies (e.g., daily, weekly, periodic, or on-call) for aircraft, exhibits, galleries, and public spaces. | Refer to Attachment 1, Appendix A, and B. | |||
| 164 | Are services required to be performed outside of normal museum operating hours, or may work be conducted during public access hours in accordance with the PWS? | Refer to Attachment 1, Section 4.1.1. | |||
| 165 | Please identify any scheduled events, ceremonies, or blackout periods that may affect contractor performance or access. | Dates will be provided 24 hours in advanced as needed. | |||
| 166 | What personnel security requirements, background investigations, or installation access credentials are required for contractor employees? | Screening potential employees is determined by individaul company policy. | |||
| 167 | Is there an established lead time for processing installation access for newly onboarded contractor personnel? | Process takes 48-72 hours, no CAC is required individuals who need Area B access will be issued DBIDS cards/paper passes until a DBIDS card can be issued. | |||
| 168 | Please identify all applicable federal, DoD, Air Force, or NMUSAF custodial standards incorporated by reference into the solicitation or resulting contract. | All standards and regulations are identified in the solicitation document. Refer to FAR/DFARS/DAFFARS clauses and provisions, as well as PWS. If there is a specific standard in question, please reference the document and page/section. | |||
| 169 | Who will serve as the Contracting Officer’s Representative (COR) for purposes of daily coordination, task authorization, and quality assurance surveillance? | The COR will be identified at the award of the contract. CORs may change prior to and/or during the life of the contract. | |||
| 170 | Are optional, non-routine, or high-risk tasks (e.g., high-access aircraft cleaning or interior vehicle cleaning) to be proposed as separate Contract Line Item Numbers (CLINs)? | No. | |||
| 171 | Please describe the Quality Assurance Surveillance Plan (QASP) and the performance metrics used to evaluate contractor compliance. | Refer to Attachmen 1, Section 2.1 (table). | |||
| 172 | Is pricing to be submitted on a firm-fixed-price (FFP) basis, unit-priced, or task-based, as defined in the solicitation? | FFP. Please refer to the solicitation CLIN structure as well as Attachment 2 - bid schedule. | |||
| 173 | Would larger riding floor scrubbers be stored in the loading dock area (or similar) since the storeroom/office area would likely be inadequate?... or should we not consider any capital equipment that cannot be stored there? (Smaller equipment would reduce productivity) | All equipment shall be stored in the contractors office or janitors closet. | |||
| 174 | In the corridor leading into the Café, there are several large windows, are these excluded as well as is the rest of the Café? | Yes. | |||
| 175 | There is at least 1 aircraft where the front of the aircraft is on the floor, but the tail is leaning and elevated high against a wall and would require special high cleaning support. Are we to clean the total aircraft? | Refer to Attachment 1, Section 1.3.7. | |||
| 176 | Is the mop/cleaning-towel washing machine government property, or should we calculate obtaining one? | Washer/Dryer belong to the current contractor. | |||
| 177 | I did see bird droppings on an aircraft. Would the requirement to use water only still be in effect, or would we use a quaternary type disinfectant? | No, only water can be used. | |||
| 178 | Since select restroom consumable supplies are provided by the contractor, and, presumably, be of the same can-liner size that the Government supplies, would we have access to a separate secure area so we may keep our inventory separate from the Governments? | Contractor shall store all supplies in the provided office or janitor closets. | |||
| 179 | Would the government prefer to keep the current cleaning staff with new management, or proceed with all new personnel? | This is the decision of the successful offeror. | |||
| 180 | Will the contractor have an opportunity for the periodic services not listed, (I.E. Terrazzo and VCT strip/finishing) ? | Not under this contract. These services are not required. | |||
| 181 | What is the current monthly contract price/value of the janitorial services? | Please see response to Question # 5 | |||
| 182 | High Interior Windows / Window Cleaning Scope: Please confirm which high interior/exterior windows are included vs. excluded from custodial/window cleaning services (by hangar/area). For areas noted as “atrium,” please confirm if the exterior glass surfaces are included for services. | Refer to Attachment 1, Section 1.4.4, atrium cleaning includes interior and exterior glass. | |||
| 183 | Daily Dusting Height Requirement | ||||
| • | Is there a specific maximum height required for daily dusting (e.g., up to X feet) in exhibit/display areas? If so, please confirm the height and applicable locations | Refer to Attachment 1, Section 1.3.2 | |||
| 184 | Hangar Door | ||||
| • | During the site visit it was noted hangar doors are cleaned daily to “10 ft below.” Please confirm the exact height requirement and whether this applies to all hangar doors | Hight of 10 ft from floor surface includes all sliding hanger doors. | |||
| 185 | Exclusions | ||||
| • | Please confirm the specific boundaries and rooms that are excluded from the contract, including the cafe/restaurant areas, NASA area(s), and the “special combat area” (Hangar 4). If available, please reference an applicable drawing/room list | Refer to Attachment 3, Floor Plan Key to identify areas not on contract. | |||
| 186 | Seasonal Offices | ||||
| • | Please confirm which offices are considered seasonal and whether they require the same routine frequencies as year-round office spaces | Refer to Attachment 1, Appendix B, and C. | |||
| 187 | Exhibit Limitations | ||||
| • | Please confirm what items are considered in scope vs. out of scope in exhibit areas (e.g., planes, plaques, artwork vs. hanging items, mannequins, clothing) | Refer to Attachment 1, Section 1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.5, 1.3.6, 1.3.7, 1.3.8. | |||
| 188 | Are there any planes outside that require janitorial services on this contract? If so, how many and what is the scope of work required? | Outside aircraft is not cleaned by the contractor. | |||
| 189 | Does the customer provide ladders or lifts for airplane cleaning/dusting services? | Potentially. Lifts are available for use with prior coordination with the Museum. Please do not rely on them being available at all times | |||
| 190 | Is the window cleaning a new requirement? | No. | |||
| 191 | Are there any new requirements added to this contract? | No significant changes. | |||
| 192 | What is the total contract value of the current contract? | Please see response to Question # 5. | |||
| 193 | Proposal Structure: Is the expected submission a formal bid/proposal, a budgetary estimate, or an initial pricing framework following this clarification stage? | Formal. | |||
| 194 | Payment Terms & Invoicing: What payment structure is anticipated for this contract (e.g., monthly, bi-weekly, weekly)? Are weekly or progress-based invoicing cycles acceptable given the labor-intensive nature of the services? | Monthly. No, invoicing and payment shall occur only after service has been rendered. | |||
| 195 | Service Days & Hours: For planning purposes, our operational model is based on Monday through Friday service only, with Saturday and Sunday designated as non-working days. Regular custodial services would be performed during a defined daytime window, typically 8:00 AM–4:00 PM or 8:00 AM–5:00 PM, inclusive of scheduled breaks. Please confirm whether this schedule aligns with expectations and whether any routine or continuous coverage outside this window is required. | Refer to Attachment 1, Section 4.1.1, 4.2, for operation hours. Clarification provided in PWS regarding daily operations. | |||
| 196 | Scope Execution & Frequencies: Can you confirm that daily services apply primarily to interior, public-facing and high-traffic areas, with administrative and back-of-house spaces serviced according to the frequencies outlined in the PWS? Are there any interior areas requiring continuous on-site presence throughout the full base operating hours? | Refer to Attachment 1, Section 1.3.6, 4.1.1, 4.2, and Appendix A & B. | |||
| 197 | Excluded Services/Scope Limitations: Our custodial services are limited to interior cleaning activities only. We do not perform snow or ice removal, exterior grounds cleaning, exterior building maintenance, large-scale or high-access window/glass cleaning (including atrium windows), aircraft cleaning, or biohazard remediation. Please confirm whether these services are excluded from the expected scope or handled under separate contracts or vendors. | Snow/Ice removal, grounds cleaning, windows, aircraft cleanign and biohazard remediation are within scope of this requirement. Please review Attachment 1 - PWS, which outlines all requirements that make up the scope of this contract. | |||
| 198 | Special Events, Emergency & Overtime Services: Special events cleaning, emergency requests, or work involving unpredictable volume, urgency, or after-hours requirements would be handled outside the base custodial scope. These services would be subject to separate authorization, unit pricing, and applicable overtime rates. Please confirm whether this structure aligns with contract expectations. | Special events are within scope of this requirement. Please review Attachment 1 - PWS, which outlines all requirements that make up the scope of this contract. | |||
| 199 | Company Documentation Requirements: Please confirm which documents are required from our company (e.g., insurance certificates, licenses, registrations, safety plans, and compliance documentation) as part of the qualification or onboarding process. | Anything beyond what is identified in the PWS and/or Clauses/Provisions is not required. | |||
| 200 | Personnel & Workforce Compliance: What documentation and clearance requirements apply to personnel assigned to this contract, including subcontracted staff? Does base access require individual background checks, badges, or advance approval? Are there specific work authorization or immigration compliance requirements enforced for base access? | Individuals who require access to Area B will have a background checks completed prior to DBIDS IDs being issued. | |||
| 201 | Subcontracting: Is the use of qualified subcontractors under direct supervision acceptable for this contract, provided all compliance and security requirements are met? | Yes. Please review all clauses and provisions contained in this solicitation regarding limitations on subcontracting. | |||
| 202 | Site Verificastion & Adjustments: In the absence of an on-site walkthrough, is pricing expected to remain subject to adjustment following operational verification or clarification of access, layout, and working conditions? | A site visit was conducted on 6 Jan 2026. This will be a Firm-Fixed Price contract. Please review Attachment 1 - PWS for modification information. | |||
| 203 | We respectfully request clarification on whether participation in the site visit was mandatory in order to submit a responsive proposal | Site visit attendance was not mandatory. | |||
| 204 | If participation was mandatory, we kindly request guidance on whether a virtual site visit or alternative accommodation may be permitted so that we can still compete | No further site visits will be held, however portions of the requirement will be completed in areas that are accessible to the public should you be interested in visiting independently. | |||
| 205 | Can the Government confirm the expected annual square footage and frequency for hard-floor stripping and refinishing under this contract? | Stripping is not part of this requirement. | |||
| 206 | How many staff are currently used during museum operating hours to support daytime cleaning and visitor support? | Refer to government's response to question #37. | |||
| 207 | For the up to 17 special events per year, what is the typical duration, square footage, and staffing level historically required? | Refer to government's response to question #101. | |||
| 208 | The SOW references up to 12 snow and ice removal events per performance period. Can the Government confirm whether this represents the maximum number of billable snow events? | This is the maximum number of billable snow events, however if the government determines additional days will be needed then a modification will be done to increase the quanity. Please note, there is also a potential that not all snow days will be needed, at which the government may choose to modifiy the contract to decrease the number of snow days. | |||
| 209 | Could the Government be able to provide the name of the incumbent contractor and the approximate current annual contract value? | Refer to government's response to question #5. | |||
| 210 | PWS 1.3.3 How many strollers, wheelchairs, and battery powered scooters are located at each building? | Estimated at 125; the number varies by hangar and depends on whether they are in serviceable condition. |
File details come from the government source that posted it. Updated .