Attachment 1 - Performance Work Statement .pdf

Custodial Services Performance Work Statement (PWS)

National Museum of the United States Air Force

Wright Patterson AFB 17 Nov 2025

Table of Contents 1 Description of Services

1.1 Facility Cleaning Services

1.1.1 Non-Carpeted Floors

1.1.2 Carpeted Floors

1.1.3 Stairways/Elevators/accessible Lifts

1.1.4 Clean Floor (Walk-Off) Mats

1.1.5 Trash Collection/Removal (Centralized Locations)

1.1.6 Lactation Rooms

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect

1.2.2 Restroom Floor Care

1.2.3 Stock Restroom Supplies

1.2.4 Drinking Fountains

1.2.5 Restroom Trash Removal

1.3 Special Cleaning Services

1.3.1 Glass, Plexiglass, and Mirrors

1.3.2 Dusting

1.3.3 Strollers, Wheelchairs, and Battery Powered Scooters

1.3.4 Spot Cleaning

1.3.5 Display Cleaning

1.3.6 Daytime Custoidal Service Upkeep

1.3.7 Aircraft and Wheeled Vehicle Dusting and Spot Cleaning

1.3.8 Display Walls/Partitions/Floors Cleaning

1.4 Periodic Cleaning Services

1.4.1 Snow and/or Ice Removal

1.4.2 Emergency Cleanups

1.4.3 Special Events Cleaning

1.4.4 Interior/Exterior Window/Elevator Glass Cleaning

1.4.5 Atrium Window Service

1.4.6 Grounds Cleaning

1.4.7 Picnic Area Cleaning

1.5 Contractor Provided Equipment and Supplies

1.5.1 Contractor Furnished Equipment/Vehicles

1.5.2 Contractor Furnished Restroom Supplies

1.5.3 Miscellaneous Requirements

2 Service Summary

2.1 Contractors Quality Control Plan

3 Government Furnished Property and Services

3.1 Government Furnished Facilites

3.1.1. Janitorial Closets

3.2 Government Furnished Supplies and Equipment

3.3 Government Furnished Utilities

3.4 Telephone Serivce

3.5 Security, Fire, and Medical Services

3.6 Solid Waste Collection and Disposal

3.7 Mail Service

4 General Information

4.1 Normal Base Hours

4.1.1 Facilites with Special Hours of Operation

4.2 Federal Holidays

4.3 Base/Museum Closures

4.4 Perforamce of Services Druing Crisis Declaired by the National Command Authority or Overseas Combatant Commander

4.5 Contractor/Employee Base Pass and Identification, Special Clerances and Vehicle Passes

4.6 Cleaning and Restroom Supplies

4.7 Hazardous Material Identification

4.8 HAZMART

4.9 Spill Response

4.10 Hazardous Material Handeling

4.11 Traffic Laws

4.12 Weapons, Firearms, and Ammunition

4.13 Freedom of Information Act (FOIA)

4.14 Reporting Requirements

4.15 Physical Security

4.16 Contract Manager

4.17 Personnel

4.18 Key Control

4.19 Schedules

4.20 Contracting Modifications

4.20.1 Existing Facility Floor Plan Changes

4.20.2 New Facility and/or Facility Addition

4.20.3 Modification to Unit Price

4.20.4 Modificaiton Not Exceeding Five Precent

4.20.5 Wage Increases

4.21 Safety Requirements and Reports

4.22 Voluntary Protection Program (VPP)

4.22.1 Applicability

4.22.2 Definitions

4.22.3 Voluntary Protection Programs (VPP)

4.22.4 Requirements

4.23 Combat Trafficking Persons

4.24 Contractor Performance Assessment Reporting System (CPARs)

4.25 Contractor Manpower Reporting Requirements

5 Appendices

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at the (NMUSAF), National Museum of the United States Air Force, at Wright Patterson Air Force Base, in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The contractor shall accomplish all cleaning tasks and be required to replenish soap and paper products (provided by the government) in all restrooms identified in Appendices A and B, to meet the requirements of this PWS and the Service Summary (SS). Cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards, and Appendix B, Museum Daily Cleaning Tasks. Facility cleaning levels, and estimated square footages are established in Appendix C, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Attachment 3, Drawings. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, Air Force Common Output Level Standards, instructions, and commercial practices.

1.1. FACILITY CLEANING SERVICES

1.1.1. NON-CARPTED FLOORS (HARD FLOORS: VINYL TILE, CERAMIC

TILE, WOOD, Concrete, ETC.)

The Contractor shall maintain hard floors in a condition free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective routine cleaning.

Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type.

After cleaning floor surfaces to included grout shall have uniform, clean appearance without streaks, swirl marks, detergent residue or any evidence of soil, stain, film, or standing water.

Baseboards, corners and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily movable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2. CARPETED FLOORS

Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient commercial grade vacuum cleanings with HEPA filtration that offers high airflow for more effective soil removal. Any spots and/or spill shall be removed by the carpet manufacture’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the Contracting Officer Representative (COR). Area and throw rugs shall also receive this service.

Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3. STAIRWAYS/ELEVATORS/ACCESSIBLE LIFTS

All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2 as appropriate.

Stair guards, handrails, wall caps, and baseboards shall be free from grease and grime. The contractor shall remove all marks, dirt, smudges, scuffs and other foreign matter from adjoining stairwell walls up to 6 ft. in height from the stair tread level, to provide or maintain a clean, uniform appearance. Elevators cleaning shall include all vents, doors, door tracks, buttons, walls, handrails, guide tracks, floors, and floor guide tracks. This is to include the 8 semi-permanent staircases located in building 20497 placed at the entrance/exit of the 4 presidential aircraft.

1.1.4. CLEAN FLOOR (WALK-OFF) MATS

Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5. TRASH COLLECTION/REMOVAL

Government personnel will place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in hallways, or designated facility centralized locations. The contractor shall collect and dispose of all trash from these locations.

The contractor shall empty the trash cans placed through the Museum that are used for visitors and guests. The number of centralized trash locations is dependent upon the building and may change at any time during the contract period without additional costs to the government.

The contractor shall remove recyclable trash, limited to only paper, including shredded paper, and cardboard from centralized locations at the same frequency as regular trash. The contractor shall keep all recyclable trash separate from regular trash during collection/removal and place the recyclables in the appropriate outside dumpster/compactor.

1.1.6. LACTATION ROOMS/PODS

The contractor is to perform cleaning services for the designated lactation room(s)/pods specified under Appendix C. Cleaning services shall include but not limited to dusting, sanitizing surfaces, wipe down furniture, emptying trash receptacles, vacuuming, sweeping, mopping, and ensuring a clean and hygienic environment for lactation purposes.

The contractor shall conduct cleaning activities on the same scheduled day(s) as restroom cleaning for the assigned facility. The cleaning schedule, including dates and approximate times, must be visibly posted on the door of the lactation room.

The contractor shall use an EPA-registered antimicrobial product with disinfectant properties specifically designed to eliminate bacteria and pathogens. Before applying any EPA-registered disinfectant product, the contractor must check the label to ensure it is approved for the intended-use for the lactation room(s)/pods settings.

1.2. RESTROOM/LOCKER ROOM CLEANING SERVICE

1.2.1. CLEAN AND DISINFECT

All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, drinking fountains, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 6 ft. of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks and removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.2. RESTROOM FLOOR CARE

All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3. STOCK RESTROOM SUPPLIES

Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. However, the contractor shall not refill partially depleted supplies until the dispenser is empty to minimize waste. All supplies shall be stored in designated areas.

1.2.4. DRINKING FOUNTAINS

Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms and inside locker rooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected.

Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil

1.2.5. RESTROOM TRASH REMOVAL

All trash containers in restrooms and locker rooms shall be emptied, trash disposed, liners replaced, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

*Note: Buildings 20001, and 20009 are inhabited, but restrooms shall receive once a month cleaning of all tasks.

*Note: Building 20485 houses restrooms and is open seasonally from 1 April-30 Sep. During this period, they shall receive daily service.

1.3. SPECIAL CLEANING REQUIREMENTS (ONLY AREAS OPEN TO THE

PUBLIC)

1.3.1. GLASS, PLEXIGLASS, AND MIRRORS

Services shall be performed in buildings 20485, 20487, 20489, 20494 and 20495. All interior glass, plexiglass, and mirrors shall be clean to a height of ten (10) feet from floor surface or landing. Cleaning shall include, but is not limited to, pictures, glass partitions, display cases, directory boards. Once service has been completed, there shall be no trace of film, dirt, smudges, streaks, watermarks, or other foreign matter.

1.3.2. DUSTING

Dusting shall be performed in buildings 20485, 20487, 20489, 20494, 20495, and 20497. Dusting shall include but not limited to display cases/stands, light fixtures, planes, information boards/plaques, handrails, partitions, and pictures which are within the height of ten (10) feet from floor surface. All surfaces shall be free of lint, litter, soil and present a uniform clean appearance upon completion of the service.

1.3.3. STROLLERS, WHEELCHAIRS, AND BATTERY POWERED

SCOOTERS

Clean and sanitize all surfaces of strollers, wheelchairs, and battery powered scooters available for public use in buildings, 20487, 20489, 20494 and 20495. Strollers, wheelchairs, and scooters shall be clean with no evidence of dirt, streaks, marks, bodily fluids, or soil. All metal surfaces shall have a clean, uniform appearance upon completion of service.

1.3.4. SPOT CLEANING

Spot cleaning shall include, but not limited to removal of smudges, fingerprints, marks, streaks, dirty buildup, and stains from washable surfaces of walls, partitions, handrails, doors, and display cases. Surfaces shall have a clean, uniform appearance, free of streaks, spots, or any other evidence of soil once service has been completed. Metal surfaces of doors (kick plates, handles, hardware) shall be cleaned.

1.3.5. DISPLAY CLEANING

All exposed surfaces of displays shall be free of film, dirt, residue, fingerprints, smudges, streaks, water marks, lint, and bird droppings and debris once service has been completed. Artwork shall be lightly dusted with a nonabrasive duster. Mannequins and material items in displays (burlap, canvas, and cotton) shall be cleaned by government personnel ONLY. No damage to displays shall occur during cleaning process.

1.3.6. DAYTIME CUSTODIAL SERVICE UPKEEP

The contractor shall provide a cleaning upkeep for all cleaning services in buildings 20485, 20487, 20489, 20494, 20495, and 20497 in areas that are open to the public. This includes the upkeep of all restrooms used by the public.

1.3.7. AIRCRAFT, WHEELED VEHICLES DUSTING AND SPOT CLEANING

(WATER ONLY)

Aircraft and wheeled vehicles shall be dusted, and spot cleaned (water only) with no damage being incurred. Aircraft/wheeled vehicles shall not be climbed upon or mounted in any manner without prior approval of the Museum Facility Manager and COR. Cleaning schedule shall be provided prior to contract start date with dusting occurring once every 2 weeks or every six months as required in Attachment E. All exposed surfaces of aircraft shall be free of film, dirt, residue, fingerprints, smudges, streaks, water marks, lint, and bird droppings, once service has been completed.

The following Aircraft including all suspended aircraft shall ONLY be cleaned by government personnel.

Aircraft Name Tail Number Building Number The Caproni Ca. 36 NA 20489, Early Years

Curtiss 1911 Model D NA 20489, Early Years Wright 1909 Military Flyer NA 20489, Early Years P-39Q Airacobra 17073 20487, WWII Wright Modified “B” Flyer NA 40487, Southeast Asia

1.3.8. DISPLAY WALLS/PARTITIONS/FLOORS CLEANING

All dirt, dust, debris, lint, litter, bird droppings, and other foreign matter, shall be removed from all surfaces of display walls/partitions. Floor surfaces beneath/behind display walls/partitions shall be free of water, dirt, dust, debris, and bird droppings, once service has been completed. See Appendix D for estimated number of displays.

1.4. PERIODIC CLEANING SERVICES

1.4.1. SNOW AND/OR ICE REMOVAL

The contractor is responsible for snow and/or ice removal which shall be performed when there is more than one (1) inch of snow or ice accumulation. The contractor shall monitor the local weather and notify the COR with a projected start time the day prior to possible snow/ice event with a forecast of more than one (1) inch. The contractor shall not begin snow removal outside normal base hours of operations without prior authorization from the CO or COR, unless they have validated in person that one inch or more has accumulated on base.

The contractor shall apply salt to areas specified on the building data sheets after snow/ice has been removed. Continual service of snow/ice removal shall be provided to minimize accumulations during continual snow fall/wind drift. Snow and ice shall not exceed one (1) inch on specified service areas from 0700-1700. Continual service shall be performed at no additional cost to the Government. Application of salt shall not be used as a substitute for snow removal.

Snow removal shall be accomplished so as not to disrupt the scheduled cleaning required in each facility.

The government will supply the salt/ice melt. Contractor shall get the salt/ice melt from the salt barn in Area B, building 20614OHPR. Contractor shall provide waterproof containers with fitted lids for storage of salt for each building. Containers shall be free from holes/cracks and clearly marked, "SALT". The contractor shall be responsible for refilling salt containers; containers shall always remain at least 50% full

Salt containers shall be placed at locations, specified by the building manager, no later than 01 November. Containers shall be removed no later than 01 May of each calendar year, or earlier if notified by the CO or COR.

The contractor shall have all snow and ice removed from all sidewalks, steps, landings, ramps, and entrances indicated on the building floor plans no later than 0900 for buildings 20487, 20489, 20494, 20495, and 20497; and 0700 for building 20004, and 20005.

1.4.2. EMERGENCY CLEANUPS

Emergency cleanup service shall be provided seven (7), if required. Emergency cleanup shall include removal of water, soil, debris, and human waste/body fluids (i.e. vomit, feces, urine, saliva, nasal discharge). All human waste shall be sealed in a bag and discarded as regular solid waste. Emergency cleanups shall be accomplished so as not to disrupt the schedule cleaning required in each facility. All cleanups shall be started within one (1) hour upon notification from the facility manager. The contractor is not required to clean up animal waste from service animals.

1.4.3. SPECIAL EVENTS CLEANING

The contractor shall provide special events cleaning for 17 after-hour events per period of performance as authorized and requested by the COR 24 hours a day, seven (7) days a week.

After Hours events i.e., any event that will require support beyond normal operating hours at the NMUSAF. The contractor will be notified in writing at least 24 hours in advance of these events by the CO or COR. This additional service shall not disrupt regularly scheduled cleaning requirements.

1.4.4. INTERIOR/EXTERIOR WINDOW/ELEVATOR GLASS CLEANING

Window/elevator glass cleaning shall only be performed in building 20489 (entrance, lobby, 2nd floor gift shop windows) and 20492 (elevator glass). Surfaces (frames, casings, sills, and glass) shall be free of film, dirt, fingerprints, smudges, streaks, bird droppings, watermarks, and all other foreign matter once service has been completed. Window cleaning shall include all high access window cleaning. Interior/exterior windows/elevator glass shall be cleaned in December, March, June, and September. See Appendix D for window square footage.

1.4.5. ATRIUM WINDOW SERVICE

Surfaces (frames, casings, sills, and glass) shall be free of film, dirt, fingerprints, smudges, streaks, bird droppings, watermarks, and all other foreign matter once service has been completed. Window cleaning shall include high access window cleaning. Atrium windows shall be cleaned annually in the month of June. See Appendix D for atrium window square footage.

1.4.6. GROUNDS CLEANING

Daily grounds cleaning shall encompass all areas within 100 feet of the building to include sidewalks, curbs, and the handicap parking lot adjacent to the IMAX theatre, and the larger visitors/guest parking lot. See Appendix F outlined in red for boundaries. Service shall include sweeping and removal of items such as, but not limited to paper, boxes, cigarette butts, cans, bottles, and other litter. Upon completion, all designated areas

1.4.7. PICNIC AREA CLEANING

The museum picnic areas (three pavilions) shall be cleaned in the morning between 0600-0900 seven (7) days a week 1 April-30 Sep each year. The contractor shall check the area daily at 1300 and provide services IAW the PWS.

The area including tables and grounds shall be free of litter, soil, bird droppings and other foreign matter once service has been completed. The contractor shall empty trash cans daily and replace the trash bags with a suitable replacement for that container. The CO/COR can request (2) two additional cleanings per day if needed at no additional cost the government.

The contractor shall NOT clean the monuments/statues on the grounds of the NMUSAF.

1.5. CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES

1.5.1. CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES

The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicle or their privately owned vehicles is not authorized on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicles and maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services for this Performance Work Statement during hours of operation. All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or COR may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation

The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2. CONTRACTOR FURNISHED RESTROOM SUPPLIES

The contractor shall only furnish wax coted liners for sanitary napkin receptacles, and trash can liners for the restrooms ONLY.

1.5.3. MISCELLANEOUS REQUIREMENTS

• Turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements

• Report fire hazards, conditions, and items in need of repair to the facility manager.

• Turn in lost and found articles to the on-site NMUSAF duty chief.

• Notify the facility manger when unauthorized or suspicious persons are seen on the premises.

• Employees entering any facility or area after it has been secured shall enter though one door and lock the door behind them. Facilities shall not be left unsecured at any time when cleaning takes place outside of normal base hours.

• Ensure all doors/windows are closed and locked that were closed/locked when the contractor arrived are secured prior to their departure.

• Display all caution signs as needed when cleaning floors or other surface that might pose a risk to injury for any personnel that are present and remove once dry and safe.

2. SERVICE SUMMARY (SS)

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors per task shall be allowed to identify normal phase-in problems, EXCEPT for any periodic cleaning service.

2.1. CONTRACTORS QUALITY CONTROL PLAN

The contractor’s quality control plan shall identify the processes and procedures the contractor will use to track compliance with the Safety and Health Plan, and the processes and procedures that will be used to correct violations.

The contractor shall establish these VPP requirements for all subcontractors who qualify as applicable contractors under the resulting contract.

The QCP shall demonstrate the Contractor’s documented processes and procedures to monitor and control, to include but not limited to:

• Inspection System

• Deficiency Prevention

• Inspection Record

Performance Objective (PO) Level 2 Facilities

PWS

Para

Performance Threshold

(per Month)

Method of Surveillance Remedy

SS-1A Cleaning Level Basic Non-Carpeted Floors 1.1.1 No more than 2 defects per month.

Periodic Surveillance/Customer

Complaints.

Re-perform within 2 hours.

Carpeted Floors 1.1.2 Stairways/Elevators/Handicap Lifts 1.1.3

Trash Collection/Removal 1.1.5 Performance Objective (PO) Level 2

Restrooms

PWS

Para

Performance Threshold

(per Month)

Method of Surveillance Remedy

SS-1B Cleaning Level Basic Lactation Rooms 1.1.6

No more than 2 defects per month.

Periodic Surveillance/Customer

Complaints.

Re-perform within 2 hours.

Restroom Clean & Disinfect 1.2.1 Restroom Floor Care 1.2.2

Stock Restroom Supplies 1.2.3 Drinking Fountains 1.2.4

Restroom Trash Removed 1.2.5

Performance Objective (PO)

PWS

Para

Performance Threshold

(per Month)

SS-2 Daily Cleaning Service

No more than 5 defects per month.

Re-perform within 2 hours

a. Non-Carpeted Floors 1.1.1

b. Carpeted Floors 1.1.2

c. Stairways/Elevators/Handicap Lifts

1.1.3

d. Clean floor (Walk Off) Mats 1.1.4

e. Trash Collection/Removal 1.1.5

f. Lactation Rooms 1.1.6

g. Restroom Clean & Disinfect 1.2.1

h. Restroom Floor Care 1.2.2

Periodic Surveillance/Customer

Complaints

i. Stock Restroom Supplies 1.2.3

j. Drinking Fountains 1.2.4

k. Restroom Trash Removed 1.2.5

l. Glass/Plexiglass/Mirror

Cleaning 1.3.1

m. Dusting 1.3.2

n. Strollers & Manual/Battery

Powered Wheelchairs 1.3.3

o. Spot Cleaning 1.3.4

p. Display Cleaning 1.3.5

q. Daytime Custodial Upkeep 1.3.6

r. Aircraft Dusting & Spot

Cleaning 1.3.7

s. Display Walls/Partitions/Floors

1.3.8

t. Grounds Cleaning 1.4.6

SS-3 Periodic Cleaning Service

a. Snow and/or Ice Removal (As needed) 1.4.1

No more than 1 defect per month per task.

Periodic

b. Emergency Clean-up (As needed)

1.4.2

c. Special Events Cleaning (As requested)

1.4.3 Re-perform

within 2 hours

d. Interior/Exterior Window/Elevator Cleaning

(Quarterly)

1.4.4 No more

than 2 defects per quarter.

Periodic hours

e. Atrium Windows (Yearly)

1.4.5 0 defects per year

Periodic hours

f. Picnic and Grounds Cleaning

1.4.7 No more

than 2 defects per month.

Periodic Surveillance/Customer

Complaints

Re-perform hours

3. GOVERNMENT FURNISHED PROPETY AND SERVICES

3.1. GOVERNMENT FURNISHED FACILITES

The government will provide office and storage space of approximately 1,101 square feet for the contractor’s use in building 20489. No alterations to the office space shall be made without the specific contractor’s written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonable withheld. The contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1. JANITORIAL CLOSETS

Janitorial closets will be available for use by the contractor, without cost for the purpose of storing materials and equipment, excluding flammable materials. The contractor will be required to maintain odorless and clean closets free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in the closet.

Closets provided for janitorial services will be locked if locks are available.

3.2. GOVERNMENT FURNISHED SUPPLIES AND EQUIPMENT.

The government will furnish toilet paper, paper towels (c-fold or rolled), hand soap, salt/ice melt and trash lingers/bags for centralized trash only. The amount of stock to be allowed per building is at the discretion of the government, not the contractor.

3.3. GOVERNMENT FURNISHED UTILITES

The government will furnish electricity, water, and sewage services as necessary for accomplishment of work in accordance with this contract.

3.3.1. UTILITY CONSERVATION

The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4. TELEPHONE SERVICE

The Government will only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.5. SECURITY, FIRE, AND MEDICAL SERVICES.

The government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6. SOLID WASTE COLLECTION AND DISPOSAL

The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in the PWS. The contractor shall adhere to all base level recycling programs.

3.7. MAIL SERVICE

The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor’s facility or post office box.

4. GENERAL INFORMATION

4.1. NORMAL BASE HOURS

Base hours of operation are 0700 to 1800, Monday through Friday. The contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.1. FACILITIES WITH SPECIAL HOURS OF OPERATION

Service: Facility Cleaning

Building Number Start Time End Time 20485, 20487, 20489, 20494, 20495, 20497

0600 1700

20004, 20005 0700 1330

Service: Restroom

Cleaning

20485, 20487, 20489, 20494, 20495, 20497

0600 1700

20004, 20005 0700 1330

Service: Snow Removal

20487, 20489, 20494, 20495, 20497

As Required

20004, 20005 0700

4.2. FEDERAL HOLIDAYS

Buildings 20485, 20487, 20489, 20494, 20495, and 20497 are open 362 days a year. The contractor is not required to provide service on New Years Day, Thanksgiving and Christmas except for emergency clean-ups.

Buildings 20001, 20004, 20005, and 2009 are closed on the below holidays; therefore, the contractor is not required to provide service, unless there is an emergency clean-up.

New Years Day January 1st Martin Luther King’s Birthday 3rd Monday in January

Presidents Day 3rd Monday in February Memorial Day Last Monday in May

Juneteeth June 19th Independence Day July 4th

Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th

Thanksgiving Day 4th Thursday in November Christmas Day December 25th

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the contractor will be responsible for rescheduling services for the first day post-holiday observance or a day/time agreed upon in writing by the COR.

4.3. BASE/MUSEUM CLOSURES

Work scheduled but not accomplished because of base closure due to weather, exercise, or actual alert, will be accomplished as soon as possible after reopening of the base/museum. In the event the Base Commander determines it necessary to close the base/museum due to adverse weather, a base or local disaster, security problems or other event, the following radio and television stations will be notified:

Television Station Radio Station

WHIO 7 WKEF 22 FM- WHKO 99.1

WDTN 2 AM- WHIO 1290

Additionally, base status information can be obtained by calling (937) 656-7669 (i.e., 656-SNOW) or by going to the public, off-base website at http://www.wpafb.af.mil/.

4.4. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT

COMMANDER

According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Custodial Services requirements under this PWS are essential to be performed during a crisis.

4.5. CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL

CLERANCES AND VEHICLE PASSES

The contractor shall comply with all requirements and procedures IAW AFFAR 5353.242-9000, Contractor Access to Air Force Installation. All documentation shall be submitted at the pre-performance conference.

4.6. CLEANING AND RESTROOM SUPPLIES

The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO. After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The cleaning inventory supply list shall contain the following information:

• Product Name

• Manufacture

• Item use

• Disposal procedures

The contractor shall be responsible for the proper disposal of all their cleaning supplies. A Safety Data Sheet SDS shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable. NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

• Item Use

• Disposal Procedures http://www.wpafb.af.mil/

• Item Storage

The Contractor shall be responsible for the proper disposal of all their cleaning supplies. A Safety Data Sheet SDS shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable. NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

4.7. HAZARDOUS MATERIAL IDENTIFICATION

Safety Data Sheets (SDS) are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. SDSs must be submitted by the Contractor upon contract award. Failure to provide SDSs or certificate when requested could result in the Contractor being considered non-responsive and result in termination of the contract.

4.8. HAZMART

The government HAZMART personnel will inventory all chemicals that the Contractor brings on Wright-Patterson AFB or any property under control of the installation. Any products that meet the criteria of “Hazardous Waste” must be bar coded until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

4.9. SPILL RESPONSE

The contractor is responsible to report (within 24 hours) and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the contractor shall be required to reimburse the government for all associated costs.

4.10. HAZARDOUS MATERIAL HANDELING

The Contractor shall have approval from the base Bio-Environmental (BEE) and HAZMART sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require SDSs. The Contractor shall identify these materials and products on Air Force Form 3952 Chemical/Hazardous Material Authorization Request, Process Identification Form, and Shop Disposal Form or equivalent local form. The Contractor shall provide one copy of the SDSs for each item to BEE and HAZMART sections for review prior to any chemicals being brought onto Wright-Patterson AFB. The Contractor shall maintain one copy of the SDSs for each hazardous material line item used within the work center.

4.11. TRAFFIC LAWS

The contractor and its employees shall comply with base traffic regulations.

4.12. WEAPONS, FIREARMS, AND AMMUNITION

Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on Wright-Patterson

AFB.

4.13. FREEDOM OF INFORMATION ACT (FOIA)

The Contractor shall comply with DoD 5400.07, DoD Freedom of Information Act (FOIA) Program requirements.

4.14. REPORTING REQUIREMENTS

The contractor shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD, Contractor, personnel, resources and classified or unclassified defense information.

4.15. PHYSICAL SECURITY

The contractor shall be responsible for safeguarding all government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.16. CONTRACT MANAGER

The Contractor shall establish and maintain an office through which the contract manager or alternate(s) can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to meet on the installation within 1 hour with the government personnel designated by the CO to discuss problem areas. The Contractor shall provide the CO telephone number(s) where validation results and complaints can be reported. The Contractor shall also provide to the CO the names and phone/pager numbers of Contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the Contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.17. PERSONNEL

Contractor personnel shall present a neat appearance and be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. The government is authorized to restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population. The contractor shall provide an employee roster to the CO/COR within 48 hours of the request. The roster shall be categorized by regular, on-call, dayshift, and night shift employe

4.18. KEY CONTROL

The Contractor shall establish and implement methods of making sure all keys/combinations issued to the Contractor by the government are not lost or misplaced and are not used by unauthorized persons.

The Contractor shall not duplicate any keys issued by the government. The Contractor shall immediately report to the COR or CO any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the Contractor.

4.19. SCHEDULES

The contractor shall submit an annual schedule for services described in PWS paragraphs 1.1, 1.2, 1.3, and Appendices A and B to the CO and COR for acceptance at the pre-performance conference and at the beginning of each option year, identifying facilities by building number in numerical order, and approximate time cleaning will occur. The contractor shall be allowed 30 days to adjust work schedules based on inspections, use, traffic, special requirements identified in PWS frequencies listed in Appendix A and Appendix B. This second work schedule shall be submitted to the CO and COR for acceptance within 10 days after the first contract month period and shall be known as the Cleaning Frequency Schedule (CFS). The contractor shall not deviate from the accepted schedule without prior approval from the CO or COR. Any permanent changes to the CFS must be submitted 10 days before implementation and receive CO acceptance before the Government will allow the proposed changes.

The CFS may be submitted electronically using a file format compatible with Government software programs such as "Microsoft Office" software.

One time (non-permanent) schedule changes due to customer requests or base exercises shall be submitted to the COR and do not require CO approval.

4.20. CONTRACT MODIFICATIONS

4.20.1. EXISTING FACILITY FLOOR PLAN CHANGES

Modification for a price increase or decrease to the contract will only be made when the overall identified “cleaning area” square footage, as identified in Appendix B, of a facility increases or decreases or a frequency of cleaning service changes. Modification unit pricing will be implemented as identified in paragraph 4.20.2, below.

4.20.2. NEW FACILITY AND/OR FACILITY ADDITION

Modifications for a price increase to the contract will be made when a new facility or additional is officially added to the contract and identified in Appendix A and B, with all information agreed upon. Modification unit pricing will be implemented as identified in paragraph 4.20.3 below.

4.20.3. MODIFICATION TO UNIT PRICE

The contractor’s annual bid price for each bid schedule contract line item under Levels 1, 2, 3 services shall be divided by the total square footage of that category as identified in Appendix B (total of restroom column sf - for restroom $/sf; total of carpet and hard floor columns sf- for basic cleaning $/sf and for periodic cleaning $/sf). The resultant figures represent three distinct prices per square foot per year ($/square foot per year) one for each type of cleaning service and shall be used for modifications stated above. The overall custodial cost per year for a particular facility would then be addition of the three figures multiplied by the appropriate square footages as identified in Appendix B. The modification unit pricing shall be calculated upon contract award and then recalculated at the beginning of each option period. Those figures shall be used for any modifications throughout each contract performance period.

4.20.4. MODIFICATION NOT EXCEEDING FIVE PRECENT

A plus/minus 5 percent variance in square footage is hereby allowed per Level of Service throughout the entire contract performance period without modifications to the contract price.

Modifications required due to the SF variation threshold shall only be requested once a threshold has exceeded the 5 percent variance.

4.20.5. WAGE INCREASES

Department of Labor Wage Determination/Collective Bargaining Agreement Wage Increase shall be identified as a separate bid schedule contract line item for the current contract period, only and be incorporated into each remaining option period’s existing bid schedule contract line item to accommodate the contractors’ cost for future government requested out year modifications.

4.21. SAFETY REQUIREMENTS AND REPORTS

The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the CO and COR as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence.

4.22. VOLUNTARY PROTECTION PROGRAM (VPP)

4.22.1. APPLICABILITY

This section of the PWS applies to “Applicable Contractors” as defined below.

4.22.2. DEFINITIONS

Applicable Contractor: A contractor whose employees worked at least 1,000 hours at the site in any calendar quarter within the last 12 months and is NOT directly supervised by the applicant (installation).

DAYS AWAY, RESTRICTED AND OR TRASNFERRED CASE INCIDENT RATE

(DART): The number of recordable injuries and illness cases per 100 full-time employees resulting in days away from work, restricted work activity, and/or job transfer that a site has experienced in each time frame.

TOTAL CASE INCIDENT RATE (TCRI): Total number of recordable injuries and illness cases per 100 full-time employees that a site has experienced in each time frame.

4.22.3. VOLUNTARY PROTECTION PROGRAMS

The Voluntary Protection Program (VPP) promotes effective worksite-based safety and health. In the VPP, management, labor, and OSHA establish cooperative relationships at workplaces that have implemented a comprehensive safety and health management system. Approval into

VPP is OSHA’s official recognition of the outstanding efforts of employers and employees who have achieved exemplary occupational safety and health.

4.22.4. REQUIREMENTS

Wright-Patterson AFB is in the process of pursuing VPP recognition or has already been recognized under the OSHA VPP. VPP impacts all “applicable contractors” operating on Air Force Installations. The contractor shall be responsible for ensuring their employees and managers have a comprehensive understanding of VPP as well as full compliance with OSHA requirements. The contractor shall follow the safety and health rules of the installation or VPP site.

Detailed information on VPP is available on the OSHA website at http://www.osha.gov/dcsp/vpp/index.html.

The contractor shall submit Safety and Health Plan and corresponding site safety checklist to the CO no later than 10 calendar days after contract award. The contractors plan shall include appropriate measures to ensure the contract reacts promptly to investigate, correct, and track alleged safety and health violations and/or uncontrolled hazards in contractor work area. The plan shall include:

• Demonstrate a management commitment to employee safety and health.

• Identify the application of the safety and health plan to subcontractors.

• Identify the roles and responsibilities of the following individuals who respect to safety and VPP: Management, Supervisors, Employees, and Safety Coordinator.

• Identify applicable safety rules and regulations.

• Include a worksite hazard analysis to include base-line hazard identification and required control measures.

• Include a job site analysis to include hazards of tasks required to control measures.

• Identify employee safety and health training requirements and documentation process.

• Include a workplace inspection frequency, to include identifying the individual conducing inspections.

• Include employees hazard reporting procedures.

• Identify individual(s) responsible for corrective action hazards.

• Identify first aid/injury procedures.

• Identify procedures for accident investigation and reporting.

• Identify emergency response procedures.

• Identify the process for tracking controlled hazards in contractor work areas.

The contractor shall submit their Total Case Incident Rate (TCIR) and Days Away, Restricted, and or Transfer Case Incident Rate (DART) rates and OHA Form 300A annually to the contracting office for consolidation and submission as part of the installations annual VPP Safety and Health Management report. TCIR and DART rates are due January 15th of each year.

The contractors Quality Control Plan (QCP) shall identify the processes and procedures the contractor will use to track compliance with Safety and Health Plan, and the process and procedures that will b used to correct violations.

http://www.osha.gov/dcsp/vpp/index.html

The contractor shall establish VPP requirements for all subcontractors who qualify as applicable contractors under the resulting contract.

4.23. COMBAT TRAFFICKING PERSONS

Combating Trafficking in Persons (CTIP) is a worldwide problem posing a transnational threat involving violations of basic human rights. The DoD has a zero-tolerance policy for Trafficking in Persons (TIP).

As part of the 2013 National Defense Authorization Act, the Pentagon is required to take action against any contractor engaging in any activities related to labor trafficking, sex trafficking and child soldiering.

The COR will monitor contractor’s performance regarding trafficking in persons such that non-compliance with FAR 52.222-50, Combating Trafficking in Persons (CTIP), is immediately reported to the Contracting Officer. The COR will maintain a log for annual review of all concerns. In accordance with FAR Clause 52.222-50(c) and (d), the contractor shall immediately report all suspicious activity of its employees to the Contracting Officer and COR. The contractor shall familiarize its employees with the United States Government’s policy regarding CTIP by going to the following DoD CTIP website: https://ctip.defense.gov/Home.aspx. All DoD military and civilians must receive CTIP awareness training. The Contracting Officer shall convey the information to the DoD CTIP Law Enforcement Support Office of Under Secretary of Defense (OUSD) Personnel and Readiness (P&R) Defense Human Resources Activity (DHRA). http://ctip.defense.gov. The Department of State’s Office is to Monitor and Combat Trafficking in Person at http://www.state.gov/j/tip.

4.24. CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM

(CPARs) FAR…